680 Model courses in London

AgileBA® Foundation and Practitioner: In-House Trainingr: In-House Training The AgileBA® Foundation and Practitioner course takes you through a business understanding of the external and internal forces that underline the project from a business perspective, looks at modeling techniques, (As Is - To Be), and also provides an overview to project management (AgilePM) from an 'Agile' perspective. The course explains the role's relevance and involvement throughout the project. What You Will Learn At the end of this program, you will be able to: Understand business analysis in a project environment and the techniques used, as well as knowing more about the role of the business analyst in a project Business Analysis - Business Environment and Organizational Strategy Overview of AgilePM The Business Case Stakeholder Engagement/Analysis Techniques: Requirements and Estimating Prioritization Timeboxing Iterative Development Planning Facilitated Workshops Modeling - 'As Is - To Be' Making the transition to AgileBA

Overview Objective Understand the requirement of Information Security Concepts and Definitions of Information Security Management Systems Deeply Analysing the policies, Standards and procedures How to deliver a balanced ISMS and following its security procedures Analysing the Information risk management Evaluating the organisational responsibilities Understanding the Information security controls Scrutinising Legal framework Techniques of Cryptographic models

About this Training Course This 3 full-day course will provide insights into many aspects of operating the modern refinery as a business. This will include technical information on refining processes, crude oils and processing options, the place of the refinery in the value chain, refinery cost structure and management, optimization and profit margin, energy and oil loss reduction. This course will also address important management tools and techniques used for economic evaluations in refineries including future trends. This course will include presentations, simulations, a trading game, and exercises. This is an interactive session where participants can propose relevant topics upfront to discuss during class. This course can be further tailored for inexperienced or experienced personnel. Further customization can also include addressing a specific refinery, plant or unit. The option for post-course consultancy or help-desk support is also available. This course can also be offered through Virtual Instructor Led Training (VILT) format. Training Objectives By participating in this highly intensive course, participants will be able to: Understand the main functions in refining processes, configurations and its operating characteristics Analyse the choice of crude, processing options and desired products and product quality parameters Closely review refinery economics and planning, margins, costing & valuation including trading Apply the methodology of refinery optimization and product improvement Gain an application of analytical tools to refinery management, supply chain and their economic drivers Appreciate the current challenges, opportunities and future trends impacting the refining industry Target Audience This course will benefit all refinery technical personnel, operations' process engineers and process managers, technical services engineers and managers, refinery planners, newly-hired refinery personnel and current semi-technical personnel who require introductory training to acquire the broader perspective of refinery economics and supply. Course Level Basic or Foundation Trainer Your expert course leader is a passionate world-class expert with 35 years of international experience in Crude Oil, Refinery Planning and Masterplanning, Process Modelling, LP Modelling and Optimization Best Practices. He has a sound understanding of refinery processes and economics. After retiring from Shell in 2020, he is now a principal consultant for Crude Oil & Refinery Modelling. He enjoys dealing with challenging technical problems and opportunities to deliver value through practical solutions. He has a hands-on mentality, is flexible and builds strong relationship with clients. During his career, he coached many engineers and delivered countless inhouse and external courses on crude oil, hydrocracking and general refinery processes and economics at the Shell Open University and many other client locations. He authored and co-authored several publications and presentations at international conferences and has three patents to his name. He understands how to deliver outstanding services in sometimes difficult cultural and commercial situations, having worked for clients around the world. He works effectively in multi-disciplinary teams, has strong analytical and problem-solving skills as well as excellent consulting, facilitation and interpersonal and multilingual skills. He has an MSc in Chemical & Agricultural Engineering (cum laude) and a BSc in Chemical & Agricultural Engineering from the University Ghent, Belgium. He is currently the Principal Consultant for Crude Oil & Refinery Modeling at Petrogenium, the international, independent, technical consultancy in oil refining, petrochemicals, oil & gas production & renewable resources. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

About this Training Course Reservoir engineering methods, data and models are used in the E&P business to describe and optimise hydrocarbon recovery. This 5 full-day course addresses reservoir engineering concepts and methods to enable cross-disciplinary team work and the smooth exchange of ideas and experience. In this course, participants will gain an in-depth understanding of the fundamentals of reservoir engineering and a broad range of modern reservoir engineering principles and practices for reservoir development and production, including the estimation of oil and gas reserves. The topics covered in this course will be illustrated with practical and actual field cases. Some self-study or reading will be required from participants. Training Objectives By the end of this course, participants will be able to: Describe use of permeability and fluid saturation in reservoir engineering. Explain the assessment of hydrocarbon resources and recoverable reserves estimation. Understand analysis and modelling of fluid behaviour. Explain oil and gas reservoir performance. Describe material balance methods in oil and gas reservoirs. Understand design and analysis of well tests. Understand analysis and production of producing wells and forecasting methods. Describe fluid displacement at the pore and reservoir scale. Explain reservoir simulation approaches. Describe tools for handling the uncertainty in reservoir analysis. Describe various recovery methods from primary to enhanced recovery. Target Audience This course is intended for professionals with prior technical or engineering exposure to exploration and production activities. Targeted participants include geoscientists, production engineers, petrophysicists and petroleum engineers involved with exploration and development of oil & gas reservoirs. The course will also benefit petroleum engineering team leaders as well as IT staff and support staff who work with reservoir engineering, development and production departments. Course Level Basic or Foundation Trainer Your expert course leader is an independent Reservoir Engineering Consultant, providing project consultancy and reservoir engineering training for global customers. He retired from Shell in 2012 and during the last years of his Shell career, he held the Senior Reserves Consultant for the Middle East and Reservoir Engineering Discipline Lead positions. He is a seasoned Petroleum Engineering professional, with global experience in Shell companies and joint ventures (NAM, SSB, SCL, PDO, SKDBV). His technical expertise is in reserves and resource management, reservoir engineering quality assurance, and staff development as well as carbonate reservoirs, modelling and reservoir simulation.  PROFESSIONAL EXPERIENCE 2012 to date Independent Reservoir Engineering Consultant Petroleum and reservoir engineering advice, training and services. Reservoir engineering training for major oil companies, engineering firms and other global customers. Assurance of SPE and SEC reserves compliance. Participation in SPE reserves and resources estimation Advanced Technology Workshops both as an organising committee member and as session speaker.   2008 - 2012 Shell International E&P, the Hague, the Netherlands Senior Reserves Consultant for Shell business units and joint ventures in the Middle East Region Assurance of SEC and SPE compliance of reserves and resources. Industry publications and conference contributions a.o. SPE guidelines on probabilistic reserves estimation.   2006 - 2008 Shell E&P Technology Solutions, Rijswijk, the Netherlands Reservoir Engineering Discipline Lead Responsible for Reservoir Engineering in global projects and for staff planning and development (over 60 international Reservoir Engineers).   2001 - 2005 Centre for Carbonate Studies, SQU, Oman / Shell International E&P Applications and Research / Shell Representative Office Oman   Petroleum Engineering Manager PE Manager in the Carbonate Research Centre, a joint venture between Sultan Qaboos University in Oman and Shell International. Industrial research projects and teaching on recovery aspects of carbonate reservoir development.   1997 - 2000 Shell International E&P, Rijswijk, the Netherlands Principal Reservoir Engineer Coordination of the NOV subsurface team in Shell Kazakhstan Development BV in 2000. Leading role in Shell Gamechanger project on natural gas hydrates. Acting Shell Group Reserves Co-ordinator in 1997-1998. Facilitation of workshops with government shareholders, including discussions on sensitive reserves issues (BSP Petroleum Unit Brunei, PDO Oman, SPDC government Nigeria).   1992 - 1996 Shell Training Centre, Noordwijkerhout, the Netherlands Reservoir Engineering Programme Training Director Advanced PE training events, QA/QC, design and delivery of courses to Shell staff.   1985 - 1992 Shell International, SIPM, the Hague, The Netherlands Senior Reservoir Engineer Reservoir simulation, integrated reservoir modelling and gas field development and major contributor to the Shell internal Gas Field Planning Tool development. Full field reservoir simulation projects supporting Field Development Plans, operational strategies and unitisation negotiations for Shell Group Operating Companies in the United Kingdom, New Zealand and Egypt.   1984 - 1985 Geological Survey of the Netherlands, Ministry of Economic Affairs Reservoir Engineering Section Head Responsible for Petroleum Engineering advice on oil and gas licences to the Ministry of Economic Affairs. First-hand experience with a government view on resource management.   1976 - 1984 NAM, Assen, The Netherlands and SSB/SSPC, Miri, Malaysia Wellsite Operations Engineer / Operational Reservoir Engineer POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

Who is this course for? The Interior Design Visualization Professional Certificate is perfect for individuals aspiring to launch their interior design business. Learn essential skills in AutoCAD, SketchUp, Photoshop, InDesign, Vray, and 3ds Max. If you prefer to book over the phone, simply call 02077202581. Click here for more info: Website Duration: 120 hours. 1-on-1 Training. When can I book: (Choose your preferred day and time once a week). Monday to Saturday: 9 am - 7 pm (Flexible timing with advance booking). Module 1: Introduction to Interior Design Visualization (4 hours) Understanding the Significance of Visualization in Interior Design Familiarity with Software Used: AutoCAD, 3ds Max, SketchUp, V-Ray, Photoshop, and InDesign Workflow Overview and Best Practices for Interior Design Visualization Module 2: AutoCAD for Interior Design (16 hours) Basics of AutoCAD and Its Interface Utilizing Drawing and Editing Tools for Accurate Floor Plans and Elevations Creating and Modifying 2D and 3D Objects Application of Layers, Line Types, and Hatches for Clarity Precision in Measurements and Annotations Module 3: 3ds Max for Interior Design (16 hours) Introduction to 3ds Max Interface Furniture, Fixtures, and Architectural Element Modeling Techniques Material and Texture Application for Realism Lighting Strategies for Interior Scenes V-Ray Introduction for High-Quality Rendering Scene Setup and Camera Placement for Effective Visualization Module 4: SketchUp for Interior Design (12 hours) Introduction to SketchUp and Its Interface Creating 3D Models of Interiors, Furniture, and Objects Enhancing Visuals with Materials and Textures Efficient Use of SketchUp Plugins and Extensions Seamless File Exchange Between SketchUp and Other Software Module 5: V-Ray for Interior Design Rendering (12 hours) Principles of Photorealistic Rendering Installation and Setup of V-Ray in 3ds Max and SketchUp Configuring V-Ray Settings for Optimal Rendering Advanced Material Application for Realistic Surfaces Lighting Techniques for Atmosphere and Mood Creation Module 6: Photoshop for Interior Design Visualization (12 hours) Introduction to Photoshop Interface Image Enhancement: Color, Contrast, and Saturation Adjustments Post-Processing Effects for a Polished Look Integration of 2D Elements like Textures and Patterns Creating Composite Images Using Multiple Render Passes Module 7: InDesign for Portfolio Presentation (8 hours) Introduction to InDesign Interface Designing a Visually Appealing Portfolio Layout Effective Organization and Presentation of Interior Design Visualizations Integration of Images, Text, and Graphics for Cohesive Portfolios Portfolio Export for Print and Digital Distribution Module 8: Project Work and Final Presentation (4 hours) Application of Learned Skills on a Comprehensive Interior Design Visualization Project Refinement and Polish under Instructor's Guidance Preparation and Delivery of Final Presentation Showcasing the Project Note: The course outline encompasses 80 instructional hours. The actual duration may vary based on class pace and additional practice and project work. Final Project (With Full-Time Tutor Assistance): Students will develop and present their best work in a final presentation at the end of the course. Projects are to be submitted via email to training@realanimationworks.com, and timely submission is crucial to avoid delays or interruption of sessions. Please be aware: Failure to attend a session or notify us of absence within 48 hours of the session time results in session loss and full class fee charges due to the personalized nature of the sessions. Students can request breaks or extended pauses by providing written notice through email. Benifits and Jobs after this course: Master Design Tools: Proficiency in AutoCAD, 3ds Max, SketchUp, V-Ray, Photoshop, and InDesign for interior design visualizations. Advanced 3D Skills: Expertise in detailed 3D modeling, realistic rendering, and precise lighting techniques. Portfolio Development: Create compelling portfolios using InDesign, blending images and text professionally. Career Opportunities: Interior Visualization Specialist 3D Modeler Architectural Visualizer Interior Design Consultant Digital Content Creator Freelance Interior Visualizer Virtual Reality Designer Educator/Trainer Certificate Program in Interior Design Visualization: Maintain a dedicated notebook for effective organization of study notes. Schedule makeup sessions for missed coursework, subject to available time slots. Keep detailed records and create a specialized design folder to monitor progress and nurture creative ideas. Allocate focused time for self-guided practice and project work. Receive certification from our esteemed professional design team upon successful completion of the program. Post-Program Achievements: Upon completion of the certificate program, you will: Gain confidence in software proficiency and a strong understanding of underlying principles. Demonstrate the ability to create high-quality visual representations for architectural and interior design projects. Feel well-prepared for career opportunities, backed by your software expertise. Ongoing Support: We are pleased to offer lifelong complimentary email and phone support, ensuring swift assistance with any inquiries or challenges you may face. Software Access: Access to necessary software is available via download from the developer's website or at student-friendly rates. Please note that student software usage is limited to non-commercial projects. Payment Flexibility: Choose from various payment options including internet bank transfers, credit cards, debit cards, and PayPal. Additionally, we offer installment plans tailored to our students' needs.

The CIPD Level 5 Diploma in People Management is an HR qualification that was created by the highly respected Chartered Institute of Personnel and Development (CIPD) Course Overview The CIPD Level 5 Diploma in People Management is an HR qualification that was created by the highly respected Chartered Institute of Personnel and Development (CIPD) Working in a people practice role and ready to grow? This qualification will help you gain a deeper understanding of the professional behaviours that lead to organisational success. Learn how to manage relationships, foster talent, guide strategic planning and reward performance. Benefits of a CIPD Level 5 HR qualification You will get a greater grasp of the external factors that can have an impact on HR operations and organisations as you investigate a wide range of HR models and practises in important areas like talent management, hiring, and employment legislation. Additionally, you will improve your own analytical and problem-solving abilities. You can advance to the Advanced Diploma, the highest level of CIPD study, after successfully completing the Associate Diploma, which results in CIPD Associate Membership. Is this qualification right for me? This qualification is perfect for you if you enjoy developing and managing people. You’ll expand your knowledge of HR with a combination of core units and specialist areas – helping you focus on what matters most to you. What will I learn? Core units: • Organisational performance and culture in practice • Evidence-based practice • Professional behaviours and valuing people Specialist units: • Employment relationship management • Talent management and workforce planning • Reward for performance and contribution Optional units: • Specialist employment law • Advances in digital learning and development • Learning and development essentials • People management in an international context • Diversity and inclusion • Leadership and management development • Well-being at work Perfect for: HR professionals keen to develop their skills and drive change within their organisation Typical job titles: • HR Business Partner or Manager • People Analyst • Employee Relations Manager • Diversity and Inclusion Specialist • Resourcing Business Partner • Reward and Benefits Manager • Talent Manager DURATION 12-14 Months WHATS INCLUDED Course Material Case Study Experienced Lecturer Refreshments Certificate

MICROBLADING HAS BECOME ONE OF THE BIGGEST BEAUTY TRENDS AND THIS MICROBLADING TRAINING COURSE IS IDEAL FOR STUDENTS THAT WANT TO SPECIALISE SOLELY IN MICROBLADED BROWS.

About this Training Course This 5 full-day training course looks at the setup of economic analysis cases, including the estimation of recoverable reserves, production profiles, commodity prices, and project costs - CAPEX, OPEX, taxes, royalties, transportation, depreciation, before-tax (BTAX) cash-flow, after-tax (ATAX) cash-flow and international fiscal regimes (production sharing agreement and concessionary system). The course begins from the basic required parameters of inflation, interest and time value of money. These concepts are then transformed into profitability indicators. Last but not the least, the profitability indicators are then used to make investment decisions. The emphasis of this course is to bridge the gap between theoretical concepts and their practical limitations. The participants will be able to appreciate the amount of information that they never thought of. Another emphasis of this course is also on the use of Excel's financial functions. This understanding is very critical when it comes to building economic cash-flow models. Over the years, we have seen that participants really struggle with using the Excel functions correctly and this leads to mistakes that can be easily avoided. In each session, multiple choice problems are provided to participants to reinforce their understanding of the concepts covered in the course. Many quick or tips not widely known, are also shared with the participants. The concepts covered in this course are not restricted to downstream, upstream or petrochemical projects. These concepts can be used to evaluate any type of investment under consideration. Participants will require access to computers/laptops with Excel to solve problems during the course. Training Objectives Upon completion of this course, participants will be able to fully understand the gas market dynamics and Investment Evaluation. They will be able to: Learn how to reduce exposure and mitigate risks in projects by handling uncertainty Clarify concepts such as time value of money, cash-flow models, capital budgeting, IRR, NPV, income producing investments Maximise the return on investments through good decision-making processes based on the commercial viability of projects Improve their decision process, investment and opportunity analysis Acquire the hands-on experience in building their own economic evaluation models and solving case study-based examples   Target Audience The following oil & gas company personnel will benefit from the knowledge shared in this course: Facilities and Planning engineers Project and procurement personnel Oil & gas engineers Geologists Financial Analysts Commercial managers Economists Government officials Business advisors Asset managers E&P managers Product and business development personnel   Course Level Basic or Foundation Training Methods     Organisational Impact     Trainer Your expert course leader is a globally recognised subject matter expert in petroleum/project economics and international gas market analysis. He is a recipient of the 2021 Society of Petroleum Engineers (SPE) International Management Award, an award that recognises individuals who make significant technical and professional contributions to the petroleum engineering profession and to the worldwide oil and gas industry. He has 40 years of diversified experience in petroleum engineering, reservoir engineering, project economics and decision analysis. He had been involved in evaluating multi-billion-dollar oil and gas field development, NGL, LNG, GTL, Aluminum smelter, refinery, petrochemical, power and production sharing projects. He has worked with major oil companies such as Saudi Aramco, ZADCO, Qatar Petroleum and companies in USA. He is a registered professional Engineer in the state of Colorado, USA. He is the author of six books: Petroleum Engineering Handbook for the Practicing Engineer, Vol. I and Vol. II, published by PennWell Books, Tulsa, Oklahoma, USA. Project Economics and Decision Analysis, Vol. I and Vol. II, published by PennWell Books, Tulsa, Oklahoma, USA. These books are used as textbooks in universities worldwide to teach petroleum economics to undergraduates and graduate students. Tip & Tricks in Excel based Financial Modeling, Vol. 1 & 2, published by Business Expert Press, New York, USA. He has also authored several papers in the Oil & Gas Journal, The Log Analyst, World Oil, SPE Journals, and Oil & Gas Financial Journal. He has delivered lectures in more than 25 countries around the globe. He has always received excellent feedback, as an expert presenter, from the participants of his courses. Daily daily_agenda     POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

Bad news - people don't buy your product. Better news - they don't buy anyone else's product either. Best news - they do buy what a product gives them, whether it be removing 'pain' or giving 'pleasure'. So what a challenge it is that every single person buys your product for a slightly different reason! What's the secret to selling in that sort of sales environment? This programme provides a great roadmap. This course will help participants: Build rapport with authenticity Use open questions, listening and summary to properly understand the prospect Use 'impact' questions to 'stack the pain' of remaining with the status quo Convert features into personalised benefits that reflect stated needs Handle objections with calm confidence Identify buying signals Close effectively Convey credible urgency centred on the prospect's - not the salesperson's - interests 1 What makes a customer buy any product? Moving towards 'pleasure' Moving away from 'pain' Robert Cialdini's Psychology of Influence - buying motives Understanding what your product does for customers Why there is never a 'one size fits all' approach What are the real 'unique selling points' and why the salesperson is the real 'USP' At what point does the customer emotionally buy your product? 2 Getting past gatekeepers What gatekeepers' motivations are How to make them your friend rather than your enemy How to make your call harder to block than to put through How to control the gatekeeper with questions, not answers Using Cialdini's 'reciprocity' law to get put through more often Practical exercise in which the trainer poses as gatekeeper 3 Questioning and listening skills How to use open questions to get the customer talking What questions to avoid and why How to 'stack the pain' of the status quo with 'impact questions' Practical 'pain stacking' exercise in pairs What listening is and what it isn't Question funnelling - how to earn deeper disclosure through probing Practical funnelling exercise in pairs The power of summary 4 How to create tailored benefits and not 'dive into solution' What is 'diving into solution'? Examples and analogies Why it is to be avoided Practical exercise in pairs - how it feels to have solutions offered up too early How to avoid 'feature-dumping' What is 'value selling'? How to create tailored benefits How to convert product features into benefits How to deal with the prospect's competitor allegiance 5 Handling objections and testing the water How to overcome the price objection by selling value Common objections the participants encounter and answers that work The objections salespeople carry in their own heads The 'A-C-E' objection-handling model How to uncover objections When - and when not - to trial close 6 Closing skills Why salespeople often close too early How to identify buying signals How to use urgency with skill and effectiveness Four killer closing techniques that work How to avoid buying the product back by careless post-sale talk How to ask for referrals for your product How to 'farm' the account for future opportunities 7 Wrap-up Key learnings from each participant Individual action planning - steps that can and will be implemented in the workplace

This programme has a simple objective: to help a sales team create and implementa comprehensive account development plan. If you want to earn strategic partner or preferred supplier status with your clients and customers then you need to add value to their business, consistently, and you can only do this if you have a plan - a key account management plan. This programme will help participants: Discover opportunities - through a deeper understanding of the customer's business Develop partnership - through a better 'value proposition' for the customer Increase repeat business - based on higher customer satisfaction Improve synergy - by getting everyone to 'sing from the same hymn sheet' Develop a collaborative account plan - validated by the customer and their own management Secure resources - management will align resources to execute soundly based account plans Win an increased share of 'customer wallet' - through systematic account development 1 The six principles of strategic account development Introduction to the PROFIT account development model:- Performance- Relationships- Objectives and goals- Feedback- Integration- Teamwork Practical account development strategies: overview and case studies 2 Performance Use practical tools to help you manage and measure account performance and success Design and build a monthly account dashboard for all sizes of account Prioritise and manage accounts and customers pro-actively and successfully, using proven planning tools Develop a cross-selling strategy to integrate products or solutions into the customer's business as closely as possible 3 Relationships How to build and manage key relationships within an account Qualifying and managing key influencers accurately Producing a 'relationship matrix' for each account quickly and easily Approaching and developing new contacts strategically Tools and techniques for successful tracking of contacts and call-backs Developing a coach or advocate in every customer organisation pro-actively 4 Objectives and goals Where are you now? - how to establish your competitive position within an account Know how to set, monitor and track key objectives for accounts over the short, medium and long term Selling against the competition - developing both long- and short-term sales strategies 5 Feedback - building loyal and satisfied customers The correct way to manage customer expectations and create listening loops within an account How to monitor and track your customer's perception and satisfaction with your organisation Building a personalised satisfaction matrix for each account Customer review meetings - best practice in building loyalty by regular joint planning events Understanding the concept of long-term customer value and the importance of adapting a customer-focused attitude 6 Integration How to integrate your products or solutions with the customer's business needs and processes Spot and react to early warning signals that may cause an account's loyalty to fade, reduce revenue or switch to a competitor Developing a loyalty strategy for key accounts or groups of smaller accounts Getting your message and strategy across to C-level contacts 7 Teamwork Working with others to achieve your account goals Gaining internal commitment from your organisation Managing and working with a virtual team Creating cross-departmental communication loops 8 Putting it all together Personal account reviews Personal learning summary and action plans