4840 Model courses in Cardiff delivered Online

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support

Develop a Zombie Survivor FPS game from the beginning. Learn to create the zombie game step-by-step and set up your personally designed characters, weapons, animations, effects, and more. Create game modes with a complete game scenario with all the assets to build the game included in this course.

The Professional Certificate Course in Understanding Project Management Office is designed to equip individuals with a deep understanding of PMO operations and best practices. The course covers various PMO models, functions, and roles, including project portfolio management, governance, risk management, and reporting. Participants will learn how to effectively manage projects, streamline processes, and maximize ROI through expert-led training and hands-on exercises. The course also covers PMO implementation strategies and change management techniques to help individuals succeed in their organizations. Upon completion of this course, participants will have a comprehensive understanding of PMO principles and methodologies, enabling them to enhance their career prospects and add value to their organization. Our Professional Certificate Course in Understanding Project Management Office provides a comprehensive overview of PMO operations and best practices. Learn how to effectively manage projects, streamline processes, and maximize ROI through our expert-led training. Enhance your career prospects and add value to your organization by mastering PMO principles and methodologies. After the successful completion of the course, you will be able to learn about the following, Defining what is a project management office (PMO)? Learning the features, roles and types of PMO Defining what is PMO software? Understanding the structure and functions of PMO. Learning the PMO planning and implementation stages. Understanding the PMO staffing. Defining the PMO charter. Understanding the Key elements of PMO charter. Learning the benefits of PMO for key stakeholders. The Professional Certificate Course in Understanding Project Management Office is designed to equip individuals with a deep understanding of PMO operations and best practices. The course covers various PMO models, functions, and roles, including project portfolio management, governance, risk management, and reporting. Participants will learn how to effectively manage projects, streamline processes, and maximize ROI through expert-led training and hands-on exercises. The course also covers PMO implementation strategies and change management techniques to help individuals succeed in their organizations. Upon completion of this course, participants will have a comprehensive understanding of PMO principles and methodologies, enabling them to enhance their career prospects and add value to their organization. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Understanding Project Management Office Self-paced pre-recorded learning content on this topic. Understanding Project Management Office Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience, Project Managers Team Leaders Executives Business Analysts Operations Managers IT Professionals Entrepreneurs Anyone interested in Project Management Office (PMO) Operations. Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

This course is a perfect supplement for ML enthusiasts. If you are only just beginning your adventures in machine learning and want to know the basics of statistics and regression used for machine learning, then go for it. Discover how you can level up and gain confidence to implement statistical methods and regression in machine learning with Python.

Give a compliment to your career and take it to the next level. This FinTech Training : Financial Technology bundle will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate your skills for your next promotion, this FinTech Training : Financial Technology bundle will help you stay ahead of the pack. Throughout the FinTech Training : Financial Technology programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector. Along with this FinTech Training : Financial Technology course, you will get 10 premium courses, an original hardcopy, 11 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This FinTech Training : Financial Technology Bundle Consists of the following Premium courses: Course 01: Corporate Finance: Working Capital Management Course 02: Financial Analysis Course 03: Financial Modelling Course - Learn Online Course 04: Budget Analysis and Financial Reports Diploma Course 05: Corporate Finance and Investment Decisions Course 06: Anti Money Laundering (AML) Regulation for AML Officers Diploma Course 07: Banking and Finance Accounting Statements Financial Analysis Course 08: Level 3 Tax Accounting Course 09: Financial Risk Management Course 10: GDPR Data Protection Level 5 Course 11: Time Management Enrol now in FinTech Training : Financial Technology to advance your career, and use the premium study materials from Apex Learning. The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your FinTech Training : Financial Technology expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes. Course Curriculum: Corporate Finance: Working Capital Management: Module 01: Course Introduction Module 02: Introduction to Working Capital Management Module 03: Trade Credit and Receivable Management Module 04: Payables Management Module 05: Inventory Management Practices Module 06: Cash Management Practice ***And 10 more courses*** CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this FinTech Training : Financial Technology bundle. Requirements This FinTech Training : Financial Technology course has been designed to be fully compatible with tablets and smartphones. Career path Having this expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course Corporate Finance: Working Capital Management absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now The Forex Market is a challenging field, it comes with high risks that can take your whole career down. On the other hand, it can quickly fill your pockets if you have the expertise to avoid the risks and perform safe trading. The Forex Trading Bundle will provide you with the necessary knowledge and abilities to succeed in this profitable sector. The Forex Trading Bundle is designed to show you the ins and outs of forex trading. In this comprehensive bundle, you will learn about the fundamentals of the stock market. This Forex Trading bundle will introduce you to the basics of Forex and the different sectors of the trading market. From the informative modules, you will be able to pick up the skills to manage risks with expert hands. The Forex Trading Bundle will also provide you with detailed lessons on forex volatility and market expectation. In addition, you will get the opportunity to build your competence in different trading operations. Courses included in this Forex Trading ? Course 01: Forex Trading Level 3 Course 02: Budgeting and Forecasting Course 03: Business Analysis Level 3 Course 04:Team Management Course 05: Level 2 Financial Planning and Management Course Course 06: Stock Market Investing for Beginners Course 07: Microsoft Excel Level 3 Course 08: GDPR Data Protection Level 5 Course 09: Financial Modeling Using Excel Course 10: Fraud Management & Anti Money Laundering Awareness Complete Diploma Course 11: Risk Management Curriculum of the Bundle Course 1: Forex Trading Level 3 Module 01 - Introduction to Forex Trading Module 02 - Major Currencies and Market Structure Module 03 - Kinds of Foreign Exchange Market Module 04 - Money Management Module 05 - Fundamental Analysis Module 06 - Technical Analysis Module 07 - Pitfalls and Risks Module 08 - Managing Risk Module 09 - Trading Psychology And much more... How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) PS The delivery charge inside the UK is £3.99, and the international students have to pay £9.99. CPD 115 CPD hours / points Accredited by CPD Quality Standards Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Forex Trading Level 3) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Construction and structural drawing is essential for anyone involved in the design and construction of buildings and infrastructure. These skills help bring ideas to life, from creating blueprints to designing structures. Increase your chances of working with leading construction firms and architectural companies with our Construction & Structural Drawing bundle. This expertly crafted bundle provides everything you need to excel, including courses on reading construction and structural drawings, using Revit and AutoCAD and learning Construction Management and Cost Estimation. Here’s a simpler version: You’ll also learn about Building Design, Landscape Architecture, WELL Building Standards, and Construction Safety, giving you the skills to succeed in the industry. This Construction & Structural Drawing Bundle Consists of the following Premium courses: Course 01: Read Construction & Structural Drawing Like Expert Course 02: LEED V4: Building Design and Construction Course 03: Revit Architecture Ultimate Interior Design Course Course 04: Revit Architecture Ultimate Exterior Design for Beginners Course 05: Diploma in Construction Management Course 06: WELL Building Standard Course 07: Construction Estimation using RSMeans Course 08: CAD Design Course: Assemblies, Modelling And Civil Drawings Course 09: Building Quantity Surveying Training Level 3 Course 10: Landscape Architecture Course 11: Construction Safety Learning Outcomes: Gain a comprehensive understanding of construction and structural drawing Develop expertise in LEED V4 building design and construction Master Revit architecture for ultimate interior and exterior design Learn about the WELL building standard and its impact on construction Master construction estimation using RSMeans Understand the principles and applications of building quantity surveying Develop skills in construction safety and landscape architecture Certificates Certificate of completion: Digital certificate - Included Hard copy certificate - £10 You will get the Hard Copy certificate for the Read Construction & Structural Drawing Like Expert course absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost. CPD 35 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring construction professionals seeking to gain a foothold in the industry Professionals looking to expand their knowledge and skillset in construction and structural drawing Those seeking to break into the construction industry Professionals seeking to advance their careers in construction management and design Anyone with an interest in construction and structural drawing and its applications in the field. Requirements This Construction & Structural Drawing course has been designed to be fully compatible with tablets and smartphones. Career path Completing this course can open up various career opportunities in construction engineering. Construction Estimator: £20,000 - £30,000 Quantity Surveyor: £30,000 - £45,000 Construction Manager: £45,000 - £60,000 Senior Construction Manager: £60,000 - £80,000 Director of Construction: £80,000+

Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Approximately 1 in 4 people in the UK will experience mental health problems each year. If you're interested in a career in mental health care, this Diploma in Mental Health Support Worker will give you the essential skills and knowledge you need to care for individuals with mental health issues during their psychological and emotional lows, be it professionally or to support a loved one. The information and tuition in the course have been compiled by industry experts and will allow you to engage and assist those with severe disorders such as OCD and Anorexia. Alongside learning the appropriate medical procedures, you will also be taught aspects of communication, technology, and the career opportunities that exist in the UK Health sector. Along with this Mental Health Support Worker, you will get 10 additional Career development courses, an original hardcopy certificate, a transcript and a student ID card. What other courses are included with this: Course 01: Cognitive behavioural therapy Course 02: Release Addiction, Anxiety and Trauma Level-3 Course 03: Addiction and Mental Health - Dual Diagnosis Course 04: Understanding Autism Awareness and Diagnosis Level 2 Course 05: Designated Safeguarding Lead DSL Complete Diploma Course 06: Domestic Violence and Abuse Awareness - Level 2 Course 07: Learning Disability Awareness Course 08: Emotional Intelligence and Human Behaviour Course 09: Biohacking Your Physical and Mental Health Course 10: Treating Post Traumatic Stress Disorder Learning outcomes: Understand the huge importance of Mental Health Support Work Know the range of UK laws and regulations that protects those with disorders Become aware of disorders that arise in childhood and adolescence Gain the ability to treat stress and anxiety disorders Learn how to deal with major personality disorders Fully understand the issues behind self-harm and suicide attempts Obtain an awareness of CMHTs and the services they provide Course Curriculum Course 1: Mental Health Support Worker Introduction to Mental Health Nursing Mental Health over Life Span and Society Mental Health ChildAdolescentAdult Planning and Implementation Nursing Models Mental Health in the Digital Age Common Mental Disorders-Part 1 Common Mental Disorders-Part 2 Legislations Related to Mental Health in the UK How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 115 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this bundle. Requirements This course has been designed to be fully compatible with tablets and smartphones. Career path This comprehensive course is ideal for anyone who wants to fast track their career. Certificates Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Mental Health Support Worker) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost. Certificate of completion Digital certificate - Included