2418 Mentor courses in Cardiff delivered Online

Dive deep into the captivating world of telephonic commerce with our course, 'Telesales Executive Training: Excellence in Sales Communication.' In this meticulously structured programme, journey from the foundations of telesales to mastering the intricacies of closing a call proficiently. Understand the art of telephonic persuasion, uncover strategies to turn potential leads into loyal customers, and navigate the often-challenging dynamics of call situations to ensure optimal outcomes. By the end of this course, harness the power of effective communication to leave an indelible mark in the competitive landscape of telesales. Learning Outcomes Comprehend the fundamental principles and nuances of telesales communication. Develop proficiency in lead generation and employing strategic sales techniques. Perfect the processes of call preparation, staging, response, and closure. Address and navigate challenging call situations with finesse and professionalism. Gauge and enhance sales performance through relevant metrics and performance management tools. Why buy this Telesales Executive Training: Excellence in Sales Communication? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Telesales Executive Training: Excellence in Sales Communication for? Individuals aiming to venture into the telesales sector and hone their telecommunication abilities. Current sales agents eager to augment their skill set and thrive in the dynamic telesales environment. Team leaders in sales desiring to mentor their teams with industry-relevant knowledge. Entrepreneurs who wish to implement telesales as a growth strategy for their enterprise. Any professional keen on mastering telecommunication skills for diverse business applications. Career path Telesales Executive: £18,000 - £30,000 Call Centre Manager: £25,000 - £45,000 Sales Performance Analyst: £23,000 - £37,000 Lead Generation Specialist: £20,000 - £35,000 Telephone Communication Trainer: £24,000 - £40,000 Customer Retention Specialist: £22,000 - £38,000 Prerequisites This Telesales Executive Training: Excellence in Sales Communication does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Telesales Executive Training: Excellence in Sales Communication was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to Telesales Introduction to Telesales 00:13:00 Module 02: Prospecting and Lead Generation Prospecting and Lead Generation 00:15:00 Module 03: Sales Techniques and Strategies Sales Techniques and Strategies 00:18:00 Module 04: Call Preparation Call Preparation 00:08:00 Module 05: Call Response Call Response 00:11:00 Module 06: Staging the Call Staging the Call 00:11:00 Module 07: Dealing with Difficult Situations Dealing with Difficult Situations 00:11:00 Module 08: Closing the Call Closing the Call 00:09:00 Module 09: Telephone Etiquette Telephone Etiquette 00:23:00 Module 10: Sales Metrics and Performance Management Sales Metrics and Performance Management 00:14:00

Are you someone who manages a team or a department? Do you notice that your colleagues need some encouragement and you need to know how? Or are you an expert in guiding or mentoring anyone to become positive in life? Or have you heard about appreciative inquiry and want to apply it to your profession? Then this course will surely be able to help you learn the basics and important lessons on appreciative inquiry to be able to utilize it! Description: Learning about appreciative inquiry will help you look the best in people and how you will be able to utilize it for work and everyday life. In this course, you will be able to know the definition of appreciative inquiry then learn how to think in positive terms and avoid pessimism. You will also learn how to encourage others to do so. Moreover, you will learn to recognize positive attributes in people and how to create positive imagery. By learning the necessary skills you will also be able to manage and guide employees in a positive environment to succeed in their career and life in general. Who is the course for? Leaders or mentors and guide who want to know about appreciative inquiry and learn how to guide people in becoming positive with their career and outlook on their lives. People who have an interest in knowing about the appreciative inquiry. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Level 3 Diploma in Appreciative Inquiry course is a useful qualification to possess, and would be beneficial for the following careers: Businessmen Human Development Specialist Human Resource Manager Life Coach or Mentor Technical Supervisor. Level 3 Diploma in Appreciative Inquiry Module One - Getting Started 01:00:00 Module Two - Introducing Appreciative Inquiry 01:00:00 Module Three - Changing the Way You Think 00:30:00 Module Four - Four D Model 01:00:00 Module Five - Four I Model 01:00:00 Module Six - Appreciative Inquiry Interview Style 01:00:00 Module Seven - Anticipatory Reality 01:00:00 Module Eight - The Power of Positive Imagery 01:00:00 Module Nine - Influencing Change Through Appreciative Inquiry 01:00:00 Module Ten - Coaching and Managing With Appreciative Inquiry 01:00:00 Module Eleven - Creating a Positive Core 01:00:00 Module Twelve - Wrapping Up 01:00:00 Activities Level 3 Diploma in Appreciative Inquiry- Activities 00:00:00 Mock Exam Mock Exam- Level 3 Diploma in Appreciative Inquiry 00:20:00 Final Exam Final Exam- Level 3 Diploma in Appreciative Inquiry 00:20:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Protocol for Pusher Syndrome in Stroke Aims to  This intermediate-level course is designed for therapists who are interested in knowledge of updated research to guide best practices for the management of the patient with controversies pushing after stroke. Prevalence, expected outcomes and limitations to progress and discharge planning with this population will be reviewed. In addition, an evidence-based assessment specific to controversies pushing will be introduced and demonstrated. Finally, current literature will be provided on treatment and the instructor will guide participants regarding best practices for optimal outcomes. Learning Objectives At the end of this course, the participant will be able to: Define “contraversive pushing” and discuss the documented pathophysiology behind this phenomenon. Identify updated research on the prevalence of pushing, expected outcomes, and how this affects the management of this population. Explain research available on treatment for controversies pushing. Prevalence, outcomes, and limitations to management Assessment using the Burke Lateropulsion Scale Apply research to demonstrate techniques for effective treatment strategies for contraversive pushing. Who Should Enroll Physiotherapist Neuromuscular specialists Nurses Occupational Therapist CPD Credit Hours 2. hours Resources 1-Month Access to Learning Resources Downloadable Course Material CPD Certificate Presenter Speaker Bio: Jaime Gillespie, PT, DPT Jaime graduated from University of Kansas Medical Center in 2010 with a Doctorate in Physical Therapy. Currently, she is practicing as a Research Physical Therapist for the Baylor Scott & White Research Institute with an innovative team focused on advancement of research in neurological rehabilitation and medicine. For 11 years prior, she practiced in inpatient rehabilitation at Baylor Scott & White Institute for Rehabilitation primarily working with patients with stroke. She has taught multiple continuing education courses at BSWIR on the management of the patient post-stroke and acts as a mentor across the continuum. Additionally, Jaime teaches as an adjunct instructor for neurological courses at Texas Women’s University in the Doctorate of Physical Therapy program. She has education in Neuro-IFRAH and advanced certification from Ekso Bionics to treat patients using the robotic exoskeleton. Jaime’s current and past research efforts and publications have emphasis in areas including rehabilitation health literacy, post-stroke and post-SCI rehabilitation. Nationally, Jaime has presented invited presentations, scientific posters, and educational symposiums in various conferences including Combined Sections Meeting and the American Congress of Rehabilitative Medicine. Jaime is passionate about working with the neurological population as well as advancing research to improve outcomes for these patients.

***24 Hour Limited Time Flash Sale*** Level 2 Certificate Introducing Caring for Children and Young People - CPD Certified Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Taking care of children and young people is not an easy job to perform. Whether you are a parent, babysitter, or nutritionist, it is your responsibility to assist children and young people in reaching their full potential. Learn how to provide exceptional support to children and young people while also gaining a thorough understanding of their development and growth by taking this divine course! Children are the future of the world, and the entire well-being of communities depends greatly on the healthy development of the children and the young generation. While taking this Introducing Caring for Children and Young People course, you will be able to ensure child protection as well as maintain a healthy lifestyle for them. You will also be able to identify problems children and young people encounter and provide a potential solution. This course will not turn you into a professional, but it will give you an in-depth understanding of how to care for children and young people. Learn how to provide exceptional support to children and young people in just a short time span! So why wait any longer? Enrol Now! Courses Included In This Level 2 Certificate in Introducing Caring for Children and Young People Bundle Are: Course 01: Level 2 Certificate in Introducing Caring for Children and Young People Course 02: Self-Regulation in Young Children Course 03: Safeguarding Children Course Course 04: Child Protection Annual Refresher Course 05: Child Sexual Exploitation (CSE) Awareness Course 06: Domestic Violence and Abuse Awareness Course 07: Home Based Childcare Course Course 08: Understanding Children and Young People's Mental Health Course 09: Child Psychology Advance Diploma Course 10: Child Neglect Awareness Certificate Course Course 11: SENCO - Special Educational Needs Coordination Course Course 12: Understanding Autism Course 13: ADHD Awareness Training Course 14: Dyslexia Awareness Training Course 15: Challenging Behaviour in Children Course 16: Child and Adolescent Mental Health Course 17: Child Attachment Course Course 18: Child and Adolescent Counselling Course 19: Early Years Foundation Stage (EYFS) Course 20: Executive Functions in Child Development Course 21: THE WHOLE BRAIN LEARNING APPROACH IN CHILD DEVELOPMENT Course 22: Teaching Phonics Course 23: EDUCATION AND PEDAGOGY Course 24: Primary Teaching Assistant Course 25: Childcare and Nutrition Course 26: Paediatrician Course 27: Learning Support Assistant Course 28: The Importance of Preschool Education in Child Development Course 29: HighScope Approach In Preschool Education Program Course 30: The Importance of Sleep in Early Childhood Learning Outcomes You'll be capable of when you've successfully completed this Level 2 Certificate in Introducing Caring for Children and Young People course. Understand the stages of development of young children Ensure child protection Identify factors that influence development Understand social, emotional and cognitive development Explore personality and intellectual development in children Identify problems in childhood & adolescence Why Prefer Us? Opportunity to earn a certificate accredited by CPDQS. Get a free student ID card!(£10 postal charge will be applicable for international delivery) Innovative and Engaging Content. Free Assessments 24/7 Tutor Support. Start your learning journey straight away! This diploma offers learners the opportunity to acquire a Certificate that is highly valued in the field of Caring for Children and Young People. With this Certification, graduates are better positioned to pursue career advancement and higher responsibilities within the Caring for Children and Young People setting. The skills and knowledge gained from this course will enable learners to make meaningful contributions to Caring for Children and Young People-related fields, impacting their Caring for Children and Young People experiences and long-term development. Course Curriculum Course 01: Level 2 Certificate in Introducing Caring for Children and Young People Module 01: Understanding Child Development Module 02: Care for Children Module 03: Healthy Food, Healthy Living Module 04: Keeping Children Healthy and Safe Module 05: Child Protection Module 06: Play, Imagination and Creativity Module 07: Factors That Influence Development Module 08: Cognitive Development Module 09: Social and Emotional Development Module 10: Personality and Intellectual Development in Children Module 11: Language Development in Children Module 12: Problems in Childhood & Adolescence Course 02: Self-Regulation in Young Children Module 01: Self-Regulation Module 02: Definition of Regulation Module 03: Importance of Self Regulation Module 04: Dimensions of Self-Regulation Module 05: Development of Self-Regulation in Early Childhood Module 06: Self-Regulation and Environment Module 07: Supporting Self-Regulation Skills in Early Childhood Module 08: Sociodramatic Play and Self-Regulation Module 09: Assessment of Self-Regulation Skills in Preschool Period Course 03: Safeguarding Children Course Module 01: Laws And Guidance Module 02: Social And Emotional Development Module 03: Personality And Intellectual Development Of Children Module 04: Child Abuse Module 05: Sexual Abuse Module 06: The Impact Of Domestic Violence And Abuse On Children Module 07: Risks And Risk Assessment Module 08: Responding To Disclosure And Reporting Module 09: Things To Do After Referral Module 10: Safeguarding Trafficked Children Module 11: Infant Mental Health And Early Attachment Module 12: Assessing Need And Providing Early Help =========>>>>> And 27 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*30 = £390) CPD Hard Copy Certificate: Free (For The First Course: Previously it was £29.99) CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Level 2 Certificate in Introducing Caring for Children and Young People course is open to all, however, and is an essential source of information for Parents, babysitters, older siblings, neighbours, etc Therapists/ Advisors Educators and carers who work with children with the condition Healthcare professionals Requirements Level 2 Certificate in Introducing Caring for Children and Young People It doesn't require prior experience and is suitable for diverse learners. Career path Anyone eager to learn can take this Level 2 Certificate in Introducing Caring for Children and Young People course. However, this course will benefit individuals working in the following sectors: Teaching Assistant Baby sitter Special children centre Youth mentor Consultant SEN Teachers Support Worker Teacher Social care worker Certificates CPD Accredited Digital certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited e-Certificate - Free Enrolment Letter - Free Student ID Card - Free CPD Accredited Hard copy certificate Hard copy certificate - Included Upon completion of the course, you can order a Free Hard Copy Certificate Accredited by CPD QS, accepted throughout the UK and internationally. If you are an international student, then you have to pay an additional 10 GBP for each certificate as an international delivery charge.

If you ask a person what is the secret to success. One would definitely say motivation. Do you want to learn the skills to motivate people? If the answer is yes, then enrol on our course now. Motivation is the key component to success; without it, a person may fail, and with it, one will succeed. In this course, you will discover how to cultivate a motivating mentality and develop the ability to eliminate any demotivators that have been preventing you from reaching your potential. The course focuses on personal development and covers key topics such as communication skills, storytelling, body language, and effective presentation techniques. The course is a comprehensive program designed to help individuals develop their public speaking skills and inspire and motivate others through their words. Modern motivational techniques and long-term motivational methods will be covered. Also, one will learn how to ignore negativity and misconception among individuals so that they can upgrade them. Learning Outcome After this course, you will be able to: Learn the fundamental ideas and useful methods for motivational speaking. Understand the importance of giving feedback to motivate people. Describe ways to inspire people. Explain the process for developing a positive outlook. Talk about the demotivators that have been preventing you. Describe the "Glass Ceiling" that is preventing you from achieving your goal. In this course, you will get a lot of advice on how to create a powerful motivational speech and how to enlighten, amuse, and inspire audiences and learn the key ideas and useful strategies for motivational speaking. Why Prefer this Motivational Speaking Course? Opportunity to earn a certificate accredited by CPD after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Standard-aligned lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the Motivational Speaking program in your own time, at your own pace Each of our students gets full 24/7 tutor support ****Course Curriculum**** Here is the curriculum breakdown of Motivational Speaking course: ***Motivational Speaking*** You are the Message Motivational Speaking Promo Overview Motivational Speaking Your Messages Feedback Are You Motivating What makes You Special What is Your Story Stories for Each Your Process Performance Stagecraft YouTube Role Models Video Rehearse Video Refine Show to Others Put Video on YouTube Tell the World Speaker Bureaus Daily Youtube Post Conclusion Assessment Once you have completed all the modules in the Motivational Speaking course, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterwards. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? A motivational speaking course is for anyone who wants to improve their public speaking skills and develop the ability to inspire and motivate others through their words. This can include individuals looking to build a career as motivational speakers, as well as business professionals, salespeople, teachers, or anyone who wants to be more confident and effective in public speaking. Requirements The Motivational Speaking program does not require any prior knowledge; everyone may participate! This course is open to anyone who is interested in learning from anywhere in the world. Every student must be over the age of 16 and have a passion for learning and literacy. This 100% online course can be accessed from any internet-connected device, such as a computer, tablet, or smartphone. This course allows you to study at your own speed and grow a quality skillset. Career path The learner will have lots of opportunities in the relevant field. Here are some career opportunities one could choose: Motivational Speaker: £30000 to £35000 Learning Mentor: £14,500 to £25,000 Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

***Sports Coaching Course*** This Sports Coaching Course is designed for anyone who wants to start a sports coaching business or work in sports as a mentor or coach. This course covers a wide range of sports and coaching models, as well as important information on coaching philosophy and skills. This will walk you through the entire coaching process. The course will provide you with theoretical knowledge that you can apply in the real world, from assessing your clients' abilities to analysing their nutritional needs. This Sports Coaching Course will teach you how to motivate and empower your clients, set individual goals for them, and train them to reach their full physical potential and overcome injury. By the end of this course, you will be able to help players in reaching their goals and establishing a promising career as a sports coach. So enrol today and advance your career. Learning Outcomes After completing this Sports Coaching Course, learner will be able to: Gain the fundamental knowledge of sports coaching Gain in-depth knowledge about coaching philosophy Gain a thorough understanding of communication in sports coaching Understand mental skills training Understand goal setting in sports coaching Understand physical fitness training for athletes Understand coaching process in football Understand coaching process In cricket Understand coaching In swimming & tennis Understand the coach's playbook against drugs Understand principles of injury prevention Why Choose Sports Coaching Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Course. ***Others Benefits of this Course Free One PDF Certificate Lifetime Access Unlimited Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the course ] ***Sports Coaching Course*** Detailed Course Curriculum Module 1: Basic Knowledge of Sports Coaching Module 2: Coaching Philosophy Module 3: Communication in Sports Coaching Module 4: Mental Skills Training Module 5: Goal Setting in Sports Coaching Module 6: Physical Fitness Training for Athletes Module 7: Coaching Process in Football Module 8: Coaching Process In Cricket Module 9: Coaching In Swimming & Tennis Module 10: The Coach's Playbook Against Drugs Module 11: Principles of Injury Prevention Assessment Method After completing each module of the Sports Coaching Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Sports Coaching Course This Course is ideal for anyone who wants to establish a business or kickstart a career as a sport coach. Such as: Coach PE Teacher Physiotherapist Fitness Coach Requirements Sports Coaching Course There are no specific requirements for this Course because it does not require any advanced knowledge or skills. Career path Sports Coaching Course This Course will prepare you for a variety of career opportunities. Such as: Coach: £65.00 - £75.00 per day PE Teacher: £140.00 - £220.00 per day Physiotherapist: £80.00 per day Fitness Coach: £75.00 per day Certificates Certificate of completion Digital certificate - Included

🌟 Unlock Your Potential: Youth Counseling Certification Course 🌟 Are you passionate about making a positive impact on the lives of young people? Do you dream of becoming a trusted guide, mentor, and source of support for today's youth? It's time to turn your passion into a profession with our comprehensive Youth Counseling Certification Course!   🔑 Why Choose Our Youth Counseling Certification Course? ✨ Expert-Led Learning: Join a course developed and led by seasoned professionals in the field of youth counseling. Gain insights from experienced counselors who have successfully navigated the challenges of guiding and supporting young minds. 🌐 Accessible Anytime, Anywhere: Our online platform allows you to learn at your own pace and from the comfort of your home. Access high-quality content, engaging lectures, and interactive discussions 24/7. 🤝 Practical Skills Development: Acquire hands-on skills that go beyond theory. Our course is designed to equip you with practical tools, techniques, and real-world scenarios to enhance your counseling abilities. 🎓 Internationally Recognized Certification: Upon successful completion of the course, receive a prestigious Youth Counseling Certification that opens doors to a multitude of career opportunities globally. 🚀 Career Advancement: Whether you're just starting in the field or looking to advance your career, our certification will give you a competitive edge. Stand out as a qualified and compassionate youth counselor in a growing industry.   🌈 Comprehensive Curriculum: Understanding Adolescent Development Effective Communication Strategies Building Trust and Rapport Addressing Mental Health Challenges Conflict Resolution and Crisis Intervention Cultural Competency in Youth Counseling Ethical Considerations in Counseling   Lifetime Access: Enjoy continuous access to course updates and materials even after completion.   💡 Invest in Your Future: Enroll now and embark on a fulfilling journey toward becoming a certified youth counselor. Your investment in this course is an investment in the well-being and success of the next generation.   Ready to make a difference? Start your Youth Counseling Certification Course today and empower the youth of tomorrow! 🌟 Course Curriculum Youth Counselling CCA Programme Overview 01:40 CCA Introduction to Counselling 03:34 CCA Introduction to Child Psychology 03:03 CCA Cognitive Development 03:56 CCA Socio-Emotional Development 06:49 CCA Socio-cultural factors in a child's development 02:43 CCA Child therapy and counselling - General Guidelines 01:18 CCA Opening a Session 04:00 CCA Rapport-Building 09:02 CCA Reflection 02:11 CCA Paraphrasing 02:31 CCA Focusing 03:51 CCA Assessment 02:46 CCA Appropriate Questioning 04:56 CCA Counselling Process 03:57 CCA Behavioral Problems in Children 02:54 CCA Bullying and Child Abuse 02:21 CCA Stress in Children 02:09 CCA Children after Separation 02:06 CCA Children in Depression 03:07

If you are in a team looking after a dental patient undergoing IV Sedation, then you are required to have ILS equivalent life support skills, including airway management and use of a defibrillator. The IACDS guidelines 2020 suggest that Management of Complications would be a useful part of that training so we have designed this course, suitable for all members of the dental team, to not only satisfy the guidelines but also build confidence in the team, to anticipate and treat any problems that may occur and give the patient an improved experience. This course is ideal for dentists and nurses who are new to IV sedation and have a visiting Sedationist in their practice. The course is in two parts. The first part covers Medical complications (90 mins CPD) and the second covers Non-Medical and behavioural aspects. (30 mins CPD). There is a quiz at the end of each in order to get your CPD certificate for each part. Course Includes 3 Lessons 22 Topics 1 Quiz Course Certificate About Instructor Rob Endicott Rob Endicott is an IACSD accredited trainer and mentor and is the ViceChair of the ADAS (Association of Dental Anaesthetists and Sedationists). He is also the founder and CEO of UKSedation, a nationwide team of dental sedationists in primary private practice.

Boost Your Career with Apex Learning and Get Noticed By Recruiters! Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now!

Description: Often time's people hear about call centre jobs but are never sure if they will be able to do them. You should not be worried given though given that any call centre usually provides a manuscript in order to help you provide unparalleled service. And this course will do a similar thing to get you trained up for this kind of job. With this Call Centre Agents Training Course course, you will learn how to communicate verbally, understand your customer base, improve listening skills, identify tools to facilitate communication and so much more. So if you want to succeed in this field, get this course now. Learning Outcomes : The nuances of body language and verbal skills. Aspects of verbal communication such as tone, cadence, and pitch. Questioning and listening skills. Ways of delivering bad news and saying no. Effective ways to negotiate. The importance of creating and delivering meaningful messages. Tools to facilitate communication. The value of personalizing interactions and developing relationships. Vocal techniques that enhance speech and communication ability. Techniques for managing stress. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Call Centre Agents Training Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Call Centre Agents Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Overview (Call Centre Agents Training Course) 00:05:00 What's Missing in Telephone Communication? 00:15:00 Verbal Communication Techniques 00:15:00 Who are Your Customers? 00:15:00 To Serve and Delight 00:05:00 Did You Hear Me? 00:15:00 Asking the Right Questions 00:15:00 Saying No 00:05:00 Sales by Phone 00:10:00 Taking Messages99 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Perfecting the Script 00:15:00 Handling Objections 00:30:00 Negotiation Techniques 00:15:00 It's More Than Just a Phase 00:15:00 Phone Tag and Getting the Call Back 00:15:00 This is My Mentor 00:05:00 Stress Busting 00:05:00 News from Within 00:15:00 Mock Exam Mock Exam- Call Centre Agents Training Course 00:20:00 Final Exam Final Exam- Call Centre Agents Training Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00