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🌟 Unlock Your Potential with the Admin, Secretarial & PA Online Course! 🌟 Are you ready to embark on a journey towards a rewarding career in administration, secretarial work, or personal assistance? Look no further! Our comprehensive Admin, Secretarial & PA Online Course is designed to equip you with the essential skills and knowledge needed to thrive in today's fast-paced business world.   📚 What to Expect: Our course covers a wide range of topics essential to excel in administrative roles. From mastering communication techniques to honing your organizational skills, you'll delve into the intricacies of office management, time management, and effective multitasking strategies. Gain proficiency in industry-standard software applications, learn the art of professional correspondence, and understand the importance of confidentiality and discretion in your role. With our engaging multimedia content, interactive quizzes, and practical exercises, you'll absorb the material effortlessly and apply your newfound knowledge with confidence. Whether you're a seasoned professional looking to refresh your skills or a newcomer to the field, our course is tailored to meet your needs and elevate your career prospects.   🚀 Benefits of Taking the Admin, Secretarial & PA Online Course: Flexibility: Study at your own pace, from anywhere in the world, and fit your learning around your busy schedule. No need to sacrifice your current commitments - our online platform allows you to access course materials 24/7. Relevance: Stay up-to-date with the latest industry trends and best practices. Our course content is regularly updated to reflect the evolving demands of the administrative landscape, ensuring you're equipped with the most relevant skills employers are seeking. Career Advancement: Enhance your employability and unlock new career opportunities. Whether you're seeking entry-level positions or aiming for senior administrative roles, the skills acquired through our course will set you apart from the competition and open doors to advancement. Networking: Connect with like-minded professionals and industry experts through our online community. Exchange ideas, seek advice, and build valuable relationships that can propel your career forward. Increased Efficiency: Streamline your workflow and boost productivity with proven time management techniques and organizational strategies. Learn how to prioritize tasks, manage deadlines effectively, and optimize your workflow for maximum efficiency.   Who is this for? 🎯 Our Admin, Secretarial & PA Online Course is perfect for: Aspiring administrative professionals seeking to kickstart their careers. Current administrative staff looking to enhance their skills and advance their careers. Individuals interested in pursuing roles in secretarial work or personal assistance. Entrepreneurs and small business owners seeking to improve their office management skills.   Career Path 🛣️ Upon completion of our course, you'll be equipped to pursue a variety of exciting career paths, including: Administrative Assistant Executive Assistant Office Manager Personal Assistant Secretary Receptionist Virtual Assistant And more!   Don't let your potential go untapped - enroll in our Admin, Secretarial & PA Online Course today and take the first step towards a fulfilling and prosperous career in administration! 🚀   FAQ (Frequently Asked Questions) - Admin, Secretarial & PA Online Course Q1: What is the Admin, Secretarial & PA Online Course about? A1: The Admin, Secretarial & PA Online Course is a comprehensive program designed to equip individuals with the necessary skills and knowledge to excel in administrative roles, including secretarial and personal assistant positions. This course covers a wide range of topics, including office management, communication skills, time management, and organizational techniques. Participants will learn how to efficiently manage administrative tasks, handle correspondence, schedule appointments, and provide effective support to executives and teams. Q2: Who is this course suitable for? A2: This course is suitable for anyone interested in pursuing a career in administration, secretarial work, or personal assistance. Whether you're a recent graduate looking to enter the workforce or a professional seeking to enhance your skills and advance your career, this course provides valuable insights and practical techniques applicable across various industries and sectors. Additionally, entrepreneurs and small business owners can benefit from learning essential administrative skills to efficiently manage their operations. Q3: What are the key benefits of taking this online course? A3: By enrolling in the Admin, Secretarial & PA Online Course, participants can expect to gain a comprehensive understanding of administrative principles and practices. Some key benefits include: Acquiring essential skills in office management, communication, and organization. Learning effective time management techniques to optimize productivity. Developing proficiency in handling administrative tasks such as correspondence, scheduling, and document management. Enhancing interpersonal skills for effective communication with colleagues, clients, and stakeholders. Increasing employability and career advancement opportunities in administrative roles across various industries. Q4: How is the course structured, and what learning materials are provided? A4: The course is structured into modules, each focusing on specific aspects of administration, secretarial duties, and personal assistance. Participants will have access to comprehensive learning materials, including video lectures, reading materials, practical exercises, and quizzes. Additionally, interactive elements such as discussion forums and case studies are incorporated to facilitate engagement and application of knowledge. Learners can progress at their own pace, with flexibility to accommodate individual schedules and learning preferences. Q5: Is there any prerequisite for enrolling in this course? A5: No specific prerequisites are required for enrollment in the Admin, Secretarial & PA Online Course. This program is designed to cater to individuals with varying levels of experience and educational backgrounds. Whether you're a beginner seeking to enter the field of administration or an experienced professional looking to refine your skills, this course offers valuable insights and practical knowledge to support your career goals. Course Curriculum Module 1-Overview for the New Administrative Assistant Overview for the New Administrative Assistant 00:00 Module 2-Daily Routine Daily Routine 00:00 Module 3-Telephone Usage Telephone Usage 00:00 Module 4-Meetings Meetings 00:00 Module 5-Keeping Accurate Records Keeping Accurate Records 00:00 Module 6- Office Equipment Office Equipment 00:00

This course is your one stop destination for everything you need to know about Agile Project Management. The course covers core concepts of Agile Scrum, Product ownership, Business analysis, Project delivery, Using User stories and Agile Kanban Productivity and Efficiency. All examples and facts are based on real industry experience and research.

Touch Typing and Shorthand Certification Touch typing is a skill with powerful benefits, including: enhanced productivity, improved focus, increased speed, accuracy, job opportunities and even health. When you know how to touch type you open up a whole new world of productivity and information management capability. Shorthand is a skill and an art. Many people have no idea of it's incredible potential for recording information, whether this is for note taking during lectures, meetings and official events, or for recording interviews. Learning shorthand allows you to take down notes at double the speed of longhand writing used by most people. This skill is not only helpful, it's actually essential for certain professions, including journalism, minute taking and stenography. This course has been designed for office workers, typists, writers, journalists, professionals, employers, business owners and anyone who wants to work in one of these fields or individuals who simply want to improve their typing or note taking ability. This comprehensive course covers everything you need to know about touch typing and shorthand, delivered in an accessible, straightforward tone and divided into different modules that you can progress with at whatever pace suits your needs. The course includes diagrams and reference material to help you understand the technical aspects such as keyboard layout, and tools and techniques for you to apply the knowledge you learn practically, including exercises, tests and worksheets to reinforce the knowledge. What you will learn This course teaches you: Different styles of typing and how they impact speed and quality How to train your fingers and brain to create muscle memory for effective touch typing The basic finger position and posture needed to prevent injury and aid typing speed Key drills for each hand to gradually build up the neurological connections needed for touch typing The ancient origins of shorthand and why written script is inefficient The theories and practical development of your own short hand style Benefits of taking this course After taking this course you will: Have an enhanced typing speed and a foundation for accuracy and quality Undo bad typing habits and develop a posture that ensures long term safety Understand exactly how to enhance your note taking speed and apply it to your role Have a personal reference book of shorthand abbreviations you can use immediacy Have systematic and regular practices to continually improve typing and shorthand Feel confident in your ability to effectively and efficiently take notes and record information Modern business relies on the effective capture of information, but most people are wasting time and effort doing it ineffectively. Learning to touch type and write with shorthand can easily double your productivity, while empowering your fingers to do the hard work frees up your brain to think more clearly. Free you mind and speed up your work with touch typing and shorthand today.

Today, everyone is a publisher. Whether you're filling your company blog with compelling ideas, producing newsletters to engage your customers, packing your social media feeds with engagin content, or crafting insightful posts to push your personal professional profile – you need to use storytelling to engage your audience.  In this workshop we'll break down the key ingredients that make content engaging. We'll go through a proven framework for taking ideas from initial spark, through developing a unique angle, to idenitfying the ideal format for execution.  We'll discuss the purpose of the content you have in mind, and look at how your can plan a strategy to publish regularly and measure the results.  This is a fully interactive online workshop, so be prepared to join discussions and develop your own content ideas.  Takeaways Understanding the needs of your target audience. Identifying the Subject, Angle and Format. Cheap (or free!) tools to create professional content. Useful systmes for publishing regularly, and keeping the work manageable. Knowing where to publish on the web, social media and other platforms. Promoting your content, and getting feedback. Delivery  We deliver our courses over Zoom, to maximise flexibility. The training can be delivered in a single day, or across multiple sessions. All of our courses are live and interactive – every session includes a mix of formal tuition and hands-on exercises. To ensure this is possible, the number of attendees is capped at 16 people.  Tutor Alan Rutter is the founder of Fire Plus Algebra. He is a specialist in communicating complex subjects through data visualisation, writing and design. He teaches for General Assembly and runs in-house training for public sector clients including the Home Office, the Department of Transport, the Biotechnology and Biological Sciences Research Council, the Health Foundation, and numerous local government and emergency services teams. He previously worked with Guardian Masterclasses on curating and delivering new course strands, including developing and teaching their B2B data visualisation courses. He oversaw the iPad edition launches of Wired, GQ, Vanity Fair and Vogue in the UK, and has worked with Condé Nast International as product owner on a bespoke digital asset management system for their 11 global markets.
 Testimonial “The EMpower Network commissioned the content creation workshop to understand how to communicate effectively with a wide range of stakeholders. In light of covid-19, it’s more important than ever to communicate clearly especially as we’ve moved to remote meetings. The workshop was very insightful and Alan was a very engaging speaker making sure all attendees contributed and worked through real-life examples. Attendees praised the usefulness of the workshop and especially liked the content generation framework with one saying 'It has changed the way I think about communicating and given me a toolkit that I will use in both my work and personal projects'.” Shade Nathaniel-Ayodele | EMpower Network, Southwark Council 

Are you ready to take the next step in your career? Do you aspire to lead with confidence, inspire your team, and drive your organisation to success? Our Leadership & Management course is designed for ambitious professionals like you, who are eager to make a significant impact. According to Reed a Department Manager can earn from £25,000 to £30,000 in a year depending on qualification, experience, location and other factors. Don't miss this opportunity to elevate your Leadership & Management skills and advance your career. Enrol in our Leadership & Management course today and take on a journey towards becoming the leader you were meant to be. Key Features: CPD Certified Leadership & Managementcourse Free Certificate from Reed CIQ Approved Leadership & Management course Developed by Specialist Lifetime Access Course Curriculum of this Leadership & Management course Module 1: Foundations of Management and Leadership Module 2: Exploring Leadership Theories Module 3: Enhancing Management and Leadership Performance Module 4: Building and Leading High-Performance Teams Module 5: Employee Motivation Strategies Module 6: Mastering Organizational Skills Module 7: Effective Talent Management Techniques Module 8: Strategic Succession Planning Module 9: Business Process Optimization Module 10: Advanced Communication Skills for Leaders Module 11: Proven Negotiation Techniques for Leaders Module 12: Efficient Meetings Management and Constructive Feedback Module 13: Navigating Change Successfully Module 14: Effective Time Management Strategies Module 15: Stress Management for Leaders Module 16: Embracing Emotional Intelligence in Leadership Module 17: Conflict Resolution and Management Module 18: Navigating Office Politics with Finesse Module 19: Strategic Risk Management Module 20: Corporate Responsibility and Ethical Leadership Learning Outcomes: Master Leadership & Management principles for strategic organizational effectiveness. Apply diverse Leadership & Management theories to enhance decision-making and team dynamics. Improve Leadership & Management performance through skills in communication, negotiation, and feedback. Cultivate high-performance teams, motivating employees with organizational and talent management skills. Execute succession planning and adept business process management for sustained growth. Develop proficiency in managing change, time, stress, emotional intelligence, and conflict. CPD 10 CPD hours / points Accredited by CPD Quality Standards Leadership & Management Level 3 Advanced Diploma - CPD Accredited 4:59:36 1: Module 1: Foundations of Management and Leadership 26:16 2: Module 2: Exploring Leadership Theories 14:37 3: Module 3: Enhancing Management and Leadership Performance 07:51 4: Module 4: Building and Leading High-Performance Teams 20:42 5: Module 5: Employee Motivation Strategies 14:57 6: Module 6: Mastering Organizational Skills 15:10 7: Module 7: Effective Talent Management Techniques 21:44 8: Module 8: Strategic Succession Planning 13:56 9: Module 9: Business Process Optimization 14:30 10: Module 10: Advanced Communication Skills for Leaders 15:16 11: Module 11: Proven Negotiation Techniques for Leaders 08:24 12: Module 12: Efficient Meetings Management and Constructive Feedback 11:08 13: Module 13: Navigating Change Successfully 12:11 14: Module 14: Effective Time Management Strategies 20:37 15: Module 15: Stress Management for Leaders 07:58 16: Module 16: Embracing Emotional Intelligence in Leadership 17:56 17: Module 17: Conflict Resolution and Management 06:39 18: Module 18: Navigating Office Politics with Finesse 19:52 19: Module 19: Strategic Risk Management 19:47 20: Module 20: Corporate Responsibility and Ethical Leadership 08:05 21: CPD Certificate - Free 01:00 22: Leave A Review 01:00 Who is this course for? This Leadership & Management Level 3 Advanced Diploma course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Leadership & Management. Moreover, this course is ideal for: Aspiring leaders seeking foundational skills for managerial roles. Current managers aiming to enhance their leadership & management capabilities. Team leaders and supervisors desiring effective organizational and talent management skills. Professionals transitioning into Leadership & Management roles within their organizations. Entrepreneurs looking to refine their leadership & management skills for business growth. Anyone who wants to know more about Leadership & Management skills. Requirements There are no requirements needed to enrol into this Leadership & Management Level 3 Advanced Diplomacourse. We welcome individuals from all backgrounds and levels of experience to enrol into this Leadership & Management Level 3 Advanced Diploma course. Career path After finishing this Leadership & Management Level 3 Advanced Diploma course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Leadership & Management Level 3 Advanced Diploma are: Team Leader/Supervisor Department Manager Project Manager Human Resources Manager Operations Manager Business Development Manager Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you ready to take the next step in your career? Do you aspire to lead with confidence, inspire your team, and drive your organisation to success? Our Leadership & Management course is designed for ambitious professionals like you, who are eager to make a significant impact. According to Reed a Department Manager can earn from £25,000 to £30,000 in a year depending on qualification, experience, location and other factors. Don't miss this opportunity to elevate your Leadership & Management skills and advance your career. Enrol in our Leadership & Management course today and take on a journey towards becoming the leader you were meant to be. Key Features: CPD Certified Leadership & Managementcourse Free Certificate from Reed CIQ Approved Leadership & Management course Developed by Specialist Lifetime Access Course Curriculum of this Leadership & Management course Module 1: Foundations of Management and Leadership Module 2: Exploring Leadership Theories Module 3: Enhancing Management and Leadership Performance Module 4: Building and Leading High-Performance Teams Module 5: Employee Motivation Strategies Module 6: Mastering Organizational Skills Module 7: Effective Talent Management Techniques Module 8: Strategic Succession Planning Module 9: Business Process Optimization Module 10: Advanced Communication Skills for Leaders Module 11: Proven Negotiation Techniques for Leaders Module 12: Efficient Meetings Management and Constructive Feedback Module 13: Navigating Change Successfully Module 14: Effective Time Management Strategies Module 15: Stress Management for Leaders Module 16: Embracing Emotional Intelligence in Leadership Module 17: Conflict Resolution and Management Module 18: Navigating Office Politics with Finesse Module 19: Strategic Risk Management Module 20: Corporate Responsibility and Ethical Leadership Learning Outcomes: Master Leadership & Management principles for strategic organizational effectiveness. Apply diverse Leadership & Management theories to enhance decision-making and team dynamics. Improve Leadership & Management performance through skills in communication, negotiation, and feedback. Cultivate high-performance teams, motivating employees with organizational and talent management skills. Execute succession planning and adept business process management for sustained growth. Develop proficiency in managing change, time, stress, emotional intelligence, and conflict. CPD 10 CPD hours / points Accredited by CPD Quality Standards Leadership & Management Level 3 Advanced Diploma - CPD Accredited 4:59:36 1: Module 1: Foundations of Management and Leadership 26:16 2: Module 2: Exploring Leadership Theories 14:37 3: Module 3: Enhancing Management and Leadership Performance 07:51 4: Module 4: Building and Leading High-Performance Teams 20:42 5: Module 5: Employee Motivation Strategies 14:57 6: Module 6: Mastering Organizational Skills 15:10 7: Module 7: Effective Talent Management Techniques 21:44 8: Module 8: Strategic Succession Planning 13:56 9: Module 9: Business Process Optimization 14:30 10: Module 10: Advanced Communication Skills for Leaders 15:16 11: Module 11: Proven Negotiation Techniques for Leaders 08:24 12: Module 12: Efficient Meetings Management and Constructive Feedback 11:08 13: Module 13: Navigating Change Successfully 12:11 14: Module 14: Effective Time Management Strategies 20:37 15: Module 15: Stress Management for Leaders 07:58 16: Module 16: Embracing Emotional Intelligence in Leadership 17:56 17: Module 17: Conflict Resolution and Management 06:39 18: Module 18: Navigating Office Politics with Finesse 19:52 19: Module 19: Strategic Risk Management 19:47 20: Module 20: Corporate Responsibility and Ethical Leadership 08:05 21: CPD Certificate - Free 01:00 22: Leave A Review 01:00 Who is this course for? This Leadership & Management Level 3 Advanced Diploma course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Leadership & Management. Moreover, this course is ideal for: Aspiring leaders seeking foundational skills for managerial roles. Current managers aiming to enhance their leadership & management capabilities. Team leaders and supervisors desiring effective organizational and talent management skills. Professionals transitioning into Leadership & Management roles within their organizations. Entrepreneurs looking to refine their leadership & management skills for business growth. Anyone who wants to know more about Leadership & Management skills. Requirements There are no requirements needed to enrol into this Leadership & Management Level 3 Advanced Diplomacourse. We welcome individuals from all backgrounds and levels of experience to enrol into this Leadership & Management Level 3 Advanced Diploma course. Career path After finishing this Leadership & Management Level 3 Advanced Diploma course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Leadership & Management Level 3 Advanced Diploma are: Team Leader/Supervisor Department Manager Project Manager Human Resources Manager Operations Manager Business Development Manager Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you looking for a career in Human Resources Management? Do you want to learn the skills you need to succeed in this exciting field? If so, then the Human Resources Management - Career Mentoring & Support with Job Opportunity program is perfect for you! Enrol today and earn upto •90,000 with the help of our guidance. We will help you until you find a job, so you won't have to worry about a thing. Just gain knowledge and learn skills, getting you a job is our duty. You will receive career mentoring and support from our experienced team of professionals. We will help you develop your resume, network with potential employers, and land your dream job! We are committed to being with you every step of the way, from your job search to your ultimate success. Why Choose Us Our mission is simple: to be your trusted partner and assist you every step of the way until you land the job of your dreams. Here's what makes our Human Resources Management Program stand out from the crowd: Personalised Job Search Assistance: We're in this together! Our dedicated team will work tirelessly to support your entire job searching process. From crafting a standout resume to submitting it to top companies, we'll ensure you have a compelling application that gets noticed. Expertly Crafted CV: Your resume is your ticket to the interview room. Our professional resume writers will create a customised CV highlighting your unique skills and experiences. This will maximise your chances of standing out among the competition. Strategic Placement: We understand the power of casting a wide net. We'll strategically submit your CV to various platforms and networks, expanding your reach and connecting you with valuable opportunities that align with your career goals. One-On-One Consultation Sessions with Industry Experts: Gain invaluable insights and guidance from seasoned professionals who have thrived in the Human Resources Management field. Our consultation sessions provide you with insider tips, tricks, and advice, empowering you to navigate the industry with confidence and finesse. Comprehensive Skill Development: Our program is designed to equip you with the most sought-after skills in Human Resources Management. From mastering cutting-edge tools to honing your skills, we'll ensure you have the knowledge and expertise to excel in any HR environment. Ongoing Support: We understand that the journey to landing your dream job doesn't end with placement. That's why our commitment to your success extends well beyond your initial training. Our support team will be available to answer your questions, provide guidance, and assist you as you progress in your career. Here are the 25 courses we will provide once you enrol in the program: Certificate in Human Resources Management at QLS Level 3 Complete Guide to HR System Virtual Interviewing for HR Resourcing and Managing Talent Course Workplace Productivity Training Team Management Performance and Talent Management Workplace Confidentiality Talent Management & Employee Retention Techniques Safer Recruitment Training Employee Engagement and Retention Strategies Managing Online Meetings Influencing and Negotiation Skills Administration : Office Administration Organisation & People Management Equality, Diversity and Discrimination Cross-Cultural Awareness Training Diploma Certificate Conflict Resolution Corporate Risk And Crisis Management Internal Audit and Risk Control Training Leadership Skills Training Organizational Behaviour, HR and Leadership Diversity Training Time Management UK Employment Law These courses will help you to develop your knowledge and skills to become a successful Human Resources Manager. The Program is completed in 5 easy steps: Step 1 - Enrol in the program and start learning from the courses we provide After you enrol in the Human Resources Management Program, you will get lifetime access to 25 premium courses related to Human Resources Management. These courses will teach you the knowledge and skills required to become a successful HR Manager. Our customer service team will help you and keep in contact with you every step of the way. Step 2 - Complete your courses and get certifications After learning from the courses, you must obtain certificates for each course. There will be exams for every course, and you have to pass them to get your certificate. To pass successfully, you must get 90% marks for the first course and 80% for the rest relevant courses. Once you pass the exams, you will receive hardcopy certificates. These certificates will prove that you're an expert in the subject. Step 3 - Get a consultation session from a professional Take your Human Resources Management skills to new heights with a one-on-one consultation session led by a seasoned professional. Gain invaluable insights, expert tips, and tailored advice that will propel your career forward. Step 4 - Complete the CV and attend the interview Once you've successfully obtained the certifications, our team of professionals will build you a compelling CV and LinkedIn profile. With these powerful tools in hand, you'll be fully prepared to tackle job interviews confidently. Kickstart your HR career with a starting salary ranging from •25,000 to •40,000 annually. Step into the industry with the assurance of a promising future. Step 5 - We will not leave you until you find a job Our commitment to your success goes above and beyond. We won't stop until you land that dream job. With personalised support, expert guidance, and unwavering dedication, we'll be by your side until you secure the perfect opportunity. Your job search becomes our mission, ensuring you have the best chance at a successful career in Human Resources Management. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Human Resources Management program is ideal for: Recent fHuman Resources Management graduates seeking practical guidance and support in their career journey. Professionals looking to transition into the Human Resources Management field and in need of targeted mentoring and job placement assistance. Individuals who want to enhance their Human Resources Management skills and improve their job prospects in the industry. Career changers who aspire to become Human Resources Managemer and require comprehensive training and guidance. Anyone who wants personalised support in building a strong CV and navigating the competitive job market in the Human Resources Management sector. Requirements No experience required. Just enrol & start learning. Career path After successfully completing this Human Resources Management program, you can explore these career pathways: HR Assistant Recruitment Coordinator Training Coordinator HR Intern Compensation and Benefits Specialist Recruitment Specialist Training and Development Specialist Employee Relations Specialist HR Generalist HR Coordinator HR Administrator HR Officer Mid-Level Management: HR Manager Certificates CPD Accredited e-Certificate Digital certificate - Included CPD Accredited Framed (Hardcopy) Certificate Hard copy certificate - Included Enrolment Letter Digital certificate - Included Student ID Card Digital certificate - Included The Quality Licence Scheme Endorsed Certificate of Achievement Hard copy certificate - Included Certificate in Human Resources Management at QLS Level 3 Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses.

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

FREE Certification:QLS Endorsed + CPD Accredited | Instant Access | Round-the-Clock Tutor Support | All-Inclusive Cost

78, 79, 88 and 99 series Handsets & Voicemail Cisco Call Manager (CCM) & Self Care Portal Jabber WebEx Meetings WebEx Training Centre WebEx Events Centre Attendant Console Standard and Advanced Console (ARC) UCCX/UCCE and Finesse Agent & Supervisor CUIC Reporting