896 Meetings courses delivered On Demand

The Minute Taker / Audio Typist Mini Bundle is your golden ticket to high-trust, high-responsibility office roles. From legal and medical transcription to executive meeting support, these are the in-demand skills recruiters expect—and this bundle delivers: Audio Typing, Minute Taking, English Grammar, Microsoft Word, and Touch Typing. Don’t get left behind by applicants who already have Minute Taking and Audio Typing training. With these keywords dominating modern job descriptions, it’s your turn to shine. Enrol now and make your next job application the one that sticks. Description Hiring managers across the UK are actively searching for candidates who can deliver accurate documentation, polished reports, and clean copy. That’s where the Minute Taker / Audio Typist Mini Bundle comes in. With Minute Taking, Audio Typing, and Touch Typing training, you’re already in high demand. English Grammar and Microsoft Word polish your output and prove you’re capable of more than just note-taking—you’re a professional communicator. From boardrooms to virtual meetings, you’ll be trusted to deliver precision and quality. These aren’t just nice-to-have skills. They’re deal-makers. Make sure Minute Taking, Touch Typing, Microsoft Word, English Grammar, and Audio Typing are on your CV—before someone else’s is chosen. FAQ Is this bundle right for office jobs? Yes—Minute Taking, Touch Typing, and Microsoft Word are essential in administrative and secretarial roles. Can I work remotely with these skills? Absolutely. Audio Typing, Minute Taking, and Microsoft Word are perfect for remote admin support. How does English Grammar help me? English Grammar ensures your reports and communications are professional and clear—no typos, no confusion. Is this useful for executive support roles? Yes—Minute Taking and Audio Typing are highly valued by executives and board-level professionals. Do I need prior experience? Not at all—Touch Typing, Minute Taking, and the rest can be learned step-by-step. Is this bundle good for career changers? Definitely. These are cross-sector skills that make you employable in nearly every industry. Why enrol right now? Because jobs asking for Minute Taking, Touch Typing, and Audio Typing skills are filling every day—and this bundle puts you ahead. Does this really improve my CV? Yes. Recruiters look for Microsoft Word, Audio Typing, and Minute Taking—get noticed, fast.

Diversity isn’t just a word—it’s the reality of every modern workplace. This CPD-accredited online course is designed to introduce learners to the true meaning and impact of diversity, with a focus on fostering respect, awareness, and understanding across teams. It explores how recognising different backgrounds, beliefs, and identities can lead to better collaboration, communication, and wellbeing across all sectors and industries. Whether you’re aiming to develop your personal insight or add value to your organisation, this course provides accessible, structured learning at your pace, on your terms. With clear explanations, interactive content, and a strong foundation in current UK equality legislation, it delivers both relevance and clarity. Gain the confidence to navigate diverse environments respectfully—and learn why appreciating difference is far more than good manners; it’s good sense. Additionally, you get: Free exam Free assessment Free certificate Free Tutor support Hurry up and enrol, before the offer expires! Course Curriculum: Module 01: Introduction to Diversity Module 02: Factors that Create Diversity Module 03: Prejudice, Stereotyping & Discrimination Module 04: Unconscious Biases Module 05: Avoiding Unconscious Biases at the Workplace Module 06: New Paradigms in Workplace Diversity Module 07: Diversity Training & Its Limitations Module 08: Dealing with Diversity Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. CPD 10 CPD hours / points Accredited by The CPD Certification Service Who is this course for? The Diversity - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Diversity - CPD Accredited training.

Change is a constant in today’s fast-moving business landscape, and mastering how to manage it effectively is vital for organisational success. This Change Management course provides a thorough understanding of how individuals and organisations respond to change, along with strategies to navigate those shifts smoothly. From handling communication and stakeholder engagement to managing conflict and crisis situations, the course equips learners with essential knowledge to guide change confidently and thoughtfully. Designed for professionals aiming to enhance their ability to oversee change initiatives, this course also covers crucial areas such as human resource management, performance monitoring, and risk assessment. With a focus on fostering clear communication and attention management, it supports participants in leading projects that adapt to evolving challenges. All course content is delivered online, ensuring accessibility without the need for physical attendance, making it ideal for busy professionals seeking flexible development opportunities. Additionally, you get: Free exam Free assessment Free certificate Free Tutor support Hurry up and enrol, before the offer expires! Course Curriculum: Change Management Change and the Individual Change and the Organisation Communication and Stakeholder Engagement Human Resource Management Crisis Management Conflict Management Attention Management Performance Management Project Management Risk Assessment and Management Stress Management Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Change Management - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Change Management - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Change Management - CPD Accredited training.

The Store Assistant Training - CPD Accredited Course offers a well-rounded foundation for anyone interested in gaining knowledge about retail operations and store management. Through a carefully designed sequence of modules, learners are introduced to the key functions of a store assistant, from customer interaction and supplier handling to understanding visual merchandising and consumer behaviour. Whether you're new to retail or aiming to improve your understanding of store-related responsibilities, this course provides clear guidance and insightful knowledge at every step. Topics such as retail management, store psychology, and relevant legislation are covered in a structured, engaging format to help learners navigate the retail environment confidently. The course is ideal for those looking to understand the day-to-day dynamics of retail roles without unnecessary jargon or filler. Each module is designed with clarity in mind, making it suitable for learners from all backgrounds. With CPD accreditation, this course supports professional development while offering a flexible online learning experience tailored to fit around other commitments. Additionally, you get: Free exam Free assessment Free certificate Free Tutor support Hurry up and enrol, before the offer expires! Course Curriculum: Module 01: Introduction to Store Assistant Module 02: Roles and Responsibilities of a Store Assistant Module 03: Introduction to Retail Management Module 04: Managing a Retail Store Module 05: Visual Merchandising Module 06: Consumer Behaviour Module 07: Dealing with Customers Module 08: Dealing with Suppliers Module 09: Store Psychology Module 10: Legislations Related to Retail Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Store Assistant Training - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Store Assistant Training - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Store Assistant Training - CPD Accredited training.

Effective document control is essential for maintaining consistency, accuracy, and integrity across all business operations. This CPD-accredited course explores the fundamental concepts and systems that underpin professional document management, including document lifecycle, control strategies, quality assurance, and the shift to electronic documentation. With structured modules covering everything from control environments to soft copy systems, learners are guided through modern frameworks used in sectors that rely on accuracy, structure, and accountability. Whether you’re managing technical reports, project files, policies or corporate records, this course offers a well-organised look at the tools and principles of document control. You’ll gain an in-depth understanding of control environments, document lifecycle strategies, and how quality is maintained throughout each phase. Designed for professionals across industries, this course supports your career development by strengthening your grasp of digital document systems and helping you work more efficiently with regulated and structured information. Additionally, you get: Free exam Free assessment Free certificate Free Tutor support Hurry up and enrol, before the offer expires! Course Curriculum: Module 01: Introduction to Document Control Module 02: Principles of Document Control and Elements of Document Control Environment Module 03: Document Control Lifecycle Module 04: Document Control Strategies and Instruments Module 05: Document Management Module 06: Quality Assurance and Controlling Quality of Documents Module 07: Project Document Control Module 08: Electronic Document Management Systems and Soft Copy Documentation Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Document Control - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Document Control - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Document Control - CPD Accredited training.

The Internal Auditor CPD Accredited Course offers a detailed insight into the critical role internal auditors play in organisational assurance and risk management. This course is designed to provide a thorough understanding of auditing processes, internal controls, and the essential standards governing internal audit activities in the UK. From grasping the foundations of audit procedures to exploring the use of technology in audits, learners will gain the knowledge required to confidently assess and report on the effectiveness of internal controls. The curriculum also highlights the importance of professional communication through audit interviews and clear reporting of findings, ensuring that auditors can present their evaluations with clarity and authority. Ideal for those interested in developing a career in auditing or enhancing their knowledge in internal assurance, this course covers the latest UK internal audit standards and the various facets of internal control risk. Each module has been crafted to reflect the demands of modern auditing without requiring physical attendance, making it accessible for busy professionals and remote learners alike. By focusing on theoretical understanding and critical analysis, participants will be well-prepared to contribute meaningfully to audit functions and support organisational objectives with confidence and professionalism. Additionally, you get: Free exam Free assessment Free certificate Free Tutor support Hurry up and enrol, before the offer expires! Course Curriculum: Module 01: Auditing as a Form of Assurance Module 02: Internal Audit Procedures Module 03: Technology-based Internal Audit Module 04: Internal Control and Control Risk Module 05: Audit Interviews Module 06: Reporting Audit Outcome Module 07: UK Internal Audit Standards Module 08: Career as an Auditor Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Internal Auditor - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Internal Auditor - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Internal Auditor - CPD Accredited training.

In today’s interconnected business landscape, understanding cultural differences is essential for effective communication and collaboration. The Cross-Cultural Awareness Training course offers a clear pathway to recognising and appreciating the subtle nuances that influence interactions across diverse cultures. From identifying communication styles to exploring cultural values, this course provides valuable insights that help foster respectful and productive relationships in any professional environment. This course is designed to enhance your ability to work confidently within multicultural teams and global organisations. You will explore key concepts such as cross-cultural communication, corporate cultural awareness, and managing culturally diverse teams, all through a focused and accessible online format. Whether you are a team leader, manager, or simply eager to broaden your cultural understanding, this training supports the development of essential skills to navigate cultural complexities with sensitivity and confidence. Additionally, you get: Free exam Free assessment Free certificate Free Tutor support Hurry up and enrol, before the offer expires! Course Curriculum: Module 01: Introduction to Cross-Cultural Awareness Module 02: Cross-Cultural Communication Module 03: Corporate Cross-Cultural Awareness Module 04: Cross-Cultural Design Module 05: Cross-Cultural Competency Module 06: Cultural Values Module 07: Working with and Managing a Culturally Diverse Team Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Cross-Cultural Awareness Training - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Cross-Cultural Awareness Training - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Cross-Cultural Awareness Training - CPD Accredited training.

Step into any room — virtual or physical — and be the person everyone wants to hire. The People Practice: 8-in-1 Premium Online Courses Bundle is a career-launching, job-winning powerhouse packed with everything today’s employers crave. Whether you're entering the workforce, switching careers, or aiming for promotion, this is your edge. This bundle is ideal for industries like human resources, customer service, operations, consulting, project delivery, management, and coaching. It’s designed to make you hireable across the board. And yes, it includes eight of the most essential skills: Negotiation Skills Problem Solving Team Leader Public Speaking Crisis Management Project Management Life Coaching Self Organisation ✅ FOMO alert: While others are waiting to be trained, you'll already be hireable. ✅ Value alert: 8 courses. 1 price. Unlimited professional power. And don’t just take our word for it — Compete High has 4.8 on 'Reviews.io' and 4.3 on Trustpilot. 📝 Description You can't fake confidence in the job market — but you can build it with the People Practice bundle. In every job role, negotiation skills matter. Whether you're discussing timelines, ideas, or salaries, having standout negotiation skills can make or break opportunities. Hiring managers are actively searching for candidates with real-world negotiation skills. Equally critical is problem solving — the ability to think fast, react smartly, and deliver results. Mastering problem solving makes you valuable in leadership, logistics, customer support, and team settings. Next comes team leader potential. Even if you’re not applying for a management position, showing team leader traits like initiative, direction, and support will always impress recruiters. A professional with team leader capabilities is someone every team needs. Public speaking isn't just for TED Talks. From interviews to meetings, having strong public speaking skills is a must. Practise your public speaking and you’ll command attention — not just request it. Now, let’s talk emergencies. Every workplace faces tough moments. Your ability to show strong crisis management will keep teams grounded. Crisis management is a leadership marker and a major hiring signal. Success hinges on delivery. That’s where project management shines. Employers across all industries want talent skilled in project management — from tech startups to NGOs. Coaching isn’t just for life coaches — it’s a leadership tool. With life coaching strategies, you gain insight into motivation, mentorship, and people dynamics. Life coaching makes you a stronger colleague and a visionary team member. Finally, self organisation is the engine behind every high performer. People who master self organisation hit deadlines, stay focused, and reduce stress — and employers notice. All 8 of these courses work together to shape a truly unstoppable candidate. From negotiation skills to problem solving, from team leader dynamics to self organisation, your CV will shine. ❓FAQ Q: Who is this bundle for? A: Anyone aiming to become instantly more hireable across people-focused industries — from HR to management, consulting to admin. Q: How long does it take to complete? A: Learn at your own pace. Fast-track your progress or take it slow — it's flexible. Q: Do I need prior experience? A: No experience needed. Just a desire to upskill with negotiation skills, problem solving, team leader training, public speaking, crisis management, project management, life coaching, and self organisation.

Are you ready to embark on an enlightening journey of wisdom with the Executive Personal Assistant (PA) bundle, and pave your way to an enriched personal and professional future? If so, then Step into a world of knowledge with our bundle - Executive Personal Assistant (PA), Paralegal & Business Communication. Delve into eight immersive CPD Accredited courses, each a standalone course: Course 1: Personal Assistant Course 2: Administrative Management Course 3: Paralegal Training Course 4: Meeting Management Online Course 5: Minute Taking Course Course 6: Email Writing Training Course 7: Basic Business Communication Skills Course 8: Mastering Organizational Chaos Traverse the vast landscapes of theory, unlocking new dimensions of understanding at every turn. Let the Executive Personal Assistant (PA), Paralegal & Business Communication bundle illuminate your path to wisdom. The Executive Personal Assistant (PA), Paralegal & Business Communication bundle offers a comprehensive exploration into a rich tapestry of vast knowledge across eight carefully curated courses. The journey is designed to enhance your understanding and critical thinking skills. Each course within the bundle provides a deep-dive into complex theories, principles, and frameworks, allowing you to delve into the nuances of the subject matter at your own pace. In the framework of the Executive Personal Assistant (PA), Paralegal & Business Communication package, you are bestowed with complimentary PDF certificates for all the courses included in this bundle, all without any additional charge. Adorn yourself with the Executive Personal Assistant (PA) bundle, empowering you to traverse your career trajectory or personal growth journey with self-assurance. Register today and ignite the spark of your professional advancement! So, don't wait further and join the Executive Personal Assistant (PA), Paralegal & Business Communication community today and let your voyage of discovery begin! Learning Outcomes: Upon completion of the Executive Personal Assistant (PA), Paralegal & Business Communication Bundle, you will be able to: Attain a holistic understanding in the designated areas of study with the Executive Personal Assistant (PA) bundle. Establish robust bases across each course nestled within the Executive Personal Assistant (PA) bundle. Decipher intricate concepts through the articulate content of the Executive Personal Assistant (PA) bundle. Amplify your prowess in interpreting, scrutinising, and implementing theories. Procure the capacity to engage with the course material intellectually and profoundly. Become proficient in the art of problem-solving across various disciplines. Stepping into the Executive Personal Assistant (PA), Paralegal & Business Communication bundle is akin to entering a world overflowing with deep theoretical wisdom. Each course within this distinctive bundle is an individual journey, meticulously crafted to untangle the complex web of theories, principles, and frameworks. Learners are inspired to explore, question, and absorb, thus enhancing their understanding and honing their critical thinking skills. Each course invites a personal and profoundly enlightening interaction with knowledge. The Executive Personal Assistant (PA) bundle shines in its capacity to cater to a wide range of learning needs and lifestyles. It gives learners the freedom to learn at their own pace, forging a unique path of discovery. More than just an educational journey, the Executive Personal Assistant (PA), Paralegal & Business Communication bundle fosters personal growth, enabling learners to skillfully navigate the complexities of the world. The [Executive Personal Assistant (PA) bundle also illuminates the route to a rewarding career. The theoretical insight acquired through this bundle forms a strong foundation for various career opportunities, from academia and research to consultancy and programme management. The profound understanding fostered by the Executive Personal Assistant (PA) bundle allows learners to make meaningful contributions to their chosen fields. Embark on the Executive Personal Assistant (PA) journey and let knowledge guide you towards a brighter future. CPD 90 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is suitable for the following: Individuals keen on deepening their firm understanding in the respective fields. Students pursuing higher education looking for comprehensive theory modules. Professionals seeking to refresh or enhance their knowledge. Anyone with a thirst for knowledge and a passion for continuous learning. Requirements Without any formal requirements, you can delightfully enrol in this Executive Personal Assistant (PA), Paralegal & Business Communication Bundle. Career path Armed with the Executive Personal Assistant (PA), Paralegal & Business Communication bundle, your professional journey can reach new heights.The comprehensive theoretical knowledge from this bundle can unlock diverse career opportunities across several fields. Whether it's academic research, consultancy, or programme management, the Executive Personal Assistant (PA) bundle lays a solid groundwork. Certificates CPD Certificate Of Completion Digital certificate - Included 8 Digital Certificates Are Included With This Bundle CPD Quality Standard Hardcopy Certificate (FREE UK Delivery) Hard copy certificate - £9.99 Hardcopy Transcript: £9.99

Overview of ISO 9001: Quality Management System In an era where excellence is paramount, quality management has surged as a pivotal sector. With its multifaceted industries, the UK thrives on ISO 9001: Quality Management Systems, ensuring business processes meet global standards. Embracing this ISO 9001: Quality Management Systems course unlocks opportunities in a dynamic environment that values quality. The demand for ISO 9001 expertise is robust and ever-growing, from major corporate giants to rising start-ups. Dive into this immersive ISO 9001: Quality Management Systems course and become a beacon of excellence in the realm of quality management. Unlock the potential of businesses and elevate your career trajectory. Get a quick look at the course content: This ISO 9001: Quality Management System Course will help you to learn: Understand ISO 9001's structure and key definitions. Identify roles and responsibilities in quality management. Recognise quality management principles and their applications. Analyse major alterations and updates to the ISO 9001. Evaluate organisational performance through set objectives. Use tools for efficient quality management system application. This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this ISO 9001: Quality Management System. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-to-one support from a dedicated tutor throughout your course. Study online - whenever and wherever you want. Instant Digital/ PDF certificate 100% money back guarantee 12 months access Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the ISO 9001: Quality Management System course, you can order your CPD Accredited Digital / PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This course is designed for individuals aiming to delve into the world of quality management using ISO 9001: Quality Management Systems. Whether you're a budding manager keen to streamline processes, a business owner wanting to understand and implement quality standards, or a consultant looking to advise organisations, this ISO 9001: Quality Management Systems course offers comprehensive insights. Delving into pivotal definitions, major changes, and quality objectives, attendees will leave equipped with the knowledge to assess and bolster organisational performance. Moreover, this ISO 9001: Quality Management Systems course curriculum serves those interested in setting up or refining quality management systems in alignment with ISO standards. Requirements There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the ISO 9001: Quality Management System course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path Quality Assurance Manager - £35K to £50K/year. ISO 9001 Auditor - £30K to £45K/year. Quality Systems Coordinator - £28K to £42K/year. Quality Improvement Specialist - £32K to £48K/year. Compliance Officer (Quality) - £27K to £40K/year. Frequently Asked Questions (FAQ's) Q. How do I purchase a course? 1. You need to find the right course on our IOMH website at first. You can search for any course or find the course from the Courses section of our website. 2. Click on Take This Course button, and you will be directed to the Cart page. 3. You can update the course quantity and also remove any unwanted items in the CART and after that click on the Checkout option and enter your billing details. 4. Once the payment is made, you will receive an email with the login credentials, and you can start learning after logging into the portal. Q. Will I receive certificate after completing the course? Yes, you will receive a free Digital Certificate after completing the course. If you want, you can order the Digital Transcript, Hardcopy Certificate & Transcript as well, for which you need to pay an additional fee. The fees of Digital Transcript, Hard Copy Certificate & Transcript are given in the certificate ordering page: Ordering page link: https://www.iomh.co.uk/certificate/ Q. Can I gift a course, and if so, how can I do that? Yes, you can gift a course to anyone you wish. After you find the course that you want to gift, please click on the GIFT THIS COURSE option and enter your email and the student's email address. After that, enter the learner's full name. Once you are done with these, click on the Send as Gift option, and you will be directed to the Cart page. You can now make the payment from the Checkout option. The learner will receive the course access details within 24 hours if the payment is successful. Q. Can I do the courses using mobile phone? Our courses are conducted online and you can access them using any internet connected smart device. Q. I have purchased the course when will I be able to access the materials? After purchasing the course, you should receive an email with the login credentials within 24 hours. Please check your spam or junk folder if you didn't receive it in your inbox. You can access your courses by logging into your account. If you still need any assistance, please get in touch with our Customer Support team by providing the details of your purchase. Q. I haven't received my certificate yet. What should I do? You should receive your Digital Certificate within 24 hours after placing the order, and it will take 3-9 days to deliver the hard copies to your address if you are in the UK. For International Delivery, it will take 20-25 days. If you require any assistance, get in touch with our dedicated Customer Support team, and your queries/issues will be dealt with accordingly. Q. I don't have a credit/debit card, what other methods of payment do you accept? You can make the payment using PayPal or you can Bank Transfer the amount. For Bank transfer you will require an invoice from us and you need to contact our Customer Support team and provide details of your purchase to get the invoice. After that, you will receive an email with the invoice and bank details and you can make the payment accordingly. Q. I wanted to ask what is the age limit to do the courses. The age limit to enrol on our courses is 16 years. However, learners below 16 years can enrol in the course with parental consent. Q. What happens if I fail the exam, can I retake? If you fail in the exam then you can retake the exam for a maximum of 3 times. Q. What is the duration of the course please? The course can be accessed for 1 year. The specific course duration varies from course to course. You can find the course duration on the course page. Q. Can I do the courses from outside UK? We are an online course provider, and learners from anywhere in the world can enrol on our courses using an internet-connected device. Q. Can I revisit my course even after completing it? Yes, you can revisit your course even after completing the course as long as you have access to the course. Q. Where can I use the certificate I will receive after completing my course? You can use the certificate in applying for a job in the relevant sector. Q. I have received the course login details but the video does not play. It says the course access details will be sent. Yes, it should have been sent. Please check your Spam/Junk folders. For further inquiries please contact our Customer Support team. Q. When I log into the account it says 'Contact Administrator'. To resolve this issue, please log out of your account and then log back in. Q. I haven't received my course yet? After purchasing the course, you should receive an email with the login credentials within 24 hours. Please check your spam or junk folder if you didn't receive it in your inbox. You can access your courses by logging into your account. If you still need any assistance, please get in touch with our Customer Support team by providing the details of your purchase. Q. Can I make the payment over the phone? Yes, you can make the payment over the phone. Our Customer Support team is always available to assist you.  Course Curriculum Course Structure Course Structure 00:07:00 Critical Definitions What is Quality 00:00:00 What is ISO 00:08:00 What is a System - Management System 00:02:00 What is Policy - Quality Policy 00:06:00 What is Vision, Mission & Strategy 00:03:00 QA Vs QC 00:06:00 Effectiveness Vs Efficiency 00:06:00 Verification Vs Validation 00:11:00 Conformity Vs Nonconformity Vs Defect 00:04:00 Correction Vs Corrective Action Vs Preventive Action 00:08:00 Risk & Preventive Action 00:06:00 What is Competence 00:03:00 What is the Context of the Organization 00:05:00 Who are the Interested parties 00:03:00 What are the Needs & expectations 00:05:00 Management System Requirements 00:01:00 Who is a customer 00:02:00 What is Customer Satisfaction 00:06:00 Product Vs Service Vs Process 00:05:00 Document Vs Record 00:06:00 What is Customer Complaint 00:02:00 Measuring Vs Monitoring Vs Performance 00:02:00 Who is Responsible Who is Responsible 00:12:00 Responsibility Vs Accountability 00:02:00 Quality Management Principles Quality Management Principles 00:17:00 Major Changes ISO 9001:2015 Core Concepts 00:08:00 Major terminology Differences 00:04:00 Documented Information 00:07:00 Major changes - Organizational Knowledge 00:05:00 Major changes - Risk Based Thinking 00:06:00 Process Approach Process Approach Concept-1 00:04:00 What is PDCA 00:05:00 Process Approach Concept-2 00:03:00 Process Approach in ISO 9001:2015 00:04:00 Key Benefits 00:07:00 PDCA in ISO 9001 2015 00:10:00 Context of the Organization Understanding the Organization and its Context 00:08:00 Internal & External issues 00:03:00 SWOT Analysis 00:06:00 Interested Parties & their Needs & Expectations 00:03:00 KANO Model 00:10:00 Understanding the context - Summary 00:08:00 Choosing your Strategic Objective 00:05:00 Strategic Map Examples-1 00:03:00 Strategic Planning Process 00:06:00 What is a Vision 00:06:00 How to Create a Vision Statement 00:08:00 What is a Mission 00:06:00 SMART GOAL 00:06:00 SMART Goal Example 00:04:00 Strategic Map Examples-2 00:10:00 Context Chapter Summary 00:07:00 Quality Objectives Quality Objectives & Planning 00:05:00 ISO & SMART 00:02:00 Objectives Origin 00:06:00 Objectives Examples 00:07:00 Goal Vs Objective-1 00:07:00 Goal Vs Objective Example 00:02:00 Goal Vs Objective-2 00:10:00 Performance Evaluation Performance Evaluation in ISO 9001:2015 00:10:00 Customer Satisfaction 00:06:00 Analysis & Evaluation 00:12:00 Key Performance Indicators 00:08:00 Dashboard Examples 00:07:00 Management Review Meetings 00:11:00 Improvement 00:16:00 Nonconformity & Corrective Action 00:06:00 Nonconformity & Corrective Action Example 00:06:00 Nonconformity & Corrective Action Origin 00:06:00 Continual Improvement 00:01:00 Analysis Mindset 00:09:00 Quantitative Vs Qualitative 00:16:00 Now What Now What? 00:11:00 Course Summary 00:10:00 Helpful Tools SIPOC 00:06:00 Flowcharts 00:04:00 Control Charts 00:04:00 Cause and Effect Diagram 00:06:00 Pareto Chart 00:07:00 5 WHYs 00:03:00 Other Tools 00:08:00 Finally! 00:01:00 See you soon Bonus Lecture 00:02:00 Assignment Assignment - ISO 9001: Quality Management System 00:00:00