Boost your career and stay relevant with the world’s most recognized Digital Marketing diploma. Continuously updated content means you’ll get cutting-edge digital marketing and soft skills, always. Course Overview Boost your career and stay relevant with the world’s most recognized Digital Marketing diploma. Continuously updated content means you’ll get cutting-edge digital marketing and soft skills, always. Learn Google Ads, social media marketing, SEO and much more. Become a certified digital marketing professional with DMI. Program learning outcomes and content: What Will I Learn? You will be armed with the know-how, the experience and the insights to be able to work and speak with authority in this fast-paced industry. In short, you’ll be a skilled digital marketer, capable of building digital marketing strategies from scratch. Who is the DMI Pro for? • Traditional Marketers or Marketing Executives who want to play a bigger, sharper game • Marketing Managers and Senior Management • Graduates with no plans to wait around • Small Business Owners who want to grow • Career Changers • Entrepreneurs who want to be more entrepreneurial • Whoever needs to create and apply a digital marketing strategy for their organisation Course Content: Introduction to Digital Marketing: What’s it all about? How do you reach customers? How can traditional and digital media work together? What’s the difference between inbound and outbound marketing? This module takes you through the basics, keeping things clear and actionable: • Principles of Digital Marketing • Digital Research • Developing Objectives • Cultural Research • Connecting with the Customer Social Media Marketing: Bring your brand story to life on all the right platforms. Learn how to grow and engage a community around your offering. Define your audience and give them more to care about. There is so much to ‘like’. • Key Social Platforms for Digital Marketing • Growing and Engaging an Audience • Developing Data-Driven Audience and Campaign Insights • Setting up a Social Media Experience for a Business • Creating and Optimising Social Media Campaigns Paid Search (PPC) using Google Ads: Develop Pay-Per Click skills using Google Ads, bid auctions and build your targeting strategy. Optimise campaigns, track conversions, and measure your ROI. • Fundamentals of Paid Search • Search Campaign Management • Paid Search Campaign Measurement • Paid Search Campaign Creation with Google Ads Email Marketing: Your email list is one of your most powerful assets. Learn how to manage and segment your data, test headlines and maximise open rates and ROI. We also cover marketing automation and the importance of data management regulations. • Email Marketing Fundamentals • Email Design • Testing and Optimising an Email Campaign • Tools and Strategy • Creating an Effective Email Campaign • Marketing Automation Analytics with Google Analytics: This module helps you unleash the capability of your data. Discover what your customer wants, likes, needs and does. Understand how they use your website, set up goals and monitor conversions. • Web Analytics Fundamentals • Creating and Configuring a Google Analytics Account • Monitoring Campaigns with Google Analytics Reports • Setting Goals with Google Analytics • Analysing and Recording Google Analytics Data • Using Google Analytics 4 Content Marketing: This module teaches you how to create content that speaks to people, at the right time and via the right channels. Understand what works for you by tracking and measuring performance. • Content Marketing Concepts and Strategy • Developing a Content Marketing Plan • Publishing and Distributing Content • Using Content Research to Find Opportunities • Creating and Curating Content • Metrics and Performance • Establishing Content Intent Search Engine Optimisation (SEO): Search Engine Optimisation is all about getting on that first Google page, staying top of the list and top of mind. Develop keyword strategies, understand the kind of content that attracts users, optimise rankings and then convert visitors to customers. • SEO Fundamentals • Keywords and SEO Content Plan • Measuring SEO Performance • Aligning SEO and Business Objectives • Optimise Organic Search Ranking Display and Video Advertising: Learn how to set up, manage and optimise your YouTube channel. Target, test and develop your use of the Google Display Network and get creative with visual formats. • Fundamentals of Display and Video Advertising • Google Display Network and Video Ad Formats • Creating and Managing a YouTube Channel • Creating Display and Video Campaigns • Targeting Display and Video Campaigns • Measurement and Optimisation • Reporting on Display Campaign Website Optimisation: What makes a winning website? This module gives you the skills to create a simple, well-designed, optimised WordPress site that not only looks good but also delivers for your business. • Web Design and Website Optimisation • Design Principles and Website Copy • Publishing a Basic Website • User-Centered Design and Website Optimisation • Website Metrics and Developing Insight Digital Marketing Strategy: Underneath your digital activity, you need solid objectives. This module helps you to build a clear vision of your strategy, and makes it actionable with budget, channel and media plans, KPIs and more. • Digital Strategy Fundamentals • Setting Strategy Objectives and KPIs • Digital Strategy Research • Developing a Creative Strategy • Executing a Digital Marketing Strategy • Communicating a Digital Marketing Strategy • Forecasting performance DURATION 8-10 Weeks WHATS INCLUDED Course Material Case Study Experienced Lecturer Refreshments Certificate
This advanced certification drills deep into the latest thinking to develop true digital marketing expertise. Course Overview This advanced certification drills deep into the latest thinking to develop true digital marketing expertise. Learn about Digital Strategy, CX, Search Marketing, Social Media, Leadership and more. Get world class, knowledge and insight: DMI EXPERT is our postgraduate level 140-hour course with an advanced, professional certification. It delivers breadth and depth of understanding of digital marketing and provides the learner with the digital and research skills to work at a management or strategic level. This certification is credit rated at level 11 on the Scottish Credit and Qualifications Framework and awarded 120 credit points by the SQA (Scottish Qualifications Authority), which is comparable to a postgraduate diploma awarded by a UK university. Program learning outcomes and content: What Will I Learn? We give you the thinking and tools to become a leading player on the digital stage. Create powerful and dynamic digital strategy, and access modern, career-defining training covering all key digital marketing disciplines. Course Content: Social Media Marketing: Learn how to create engaging content on social media and how to plan, execute, optimize and report on social media marketing campaigns across the key social platforms. • Social Research • Social Content • Facebook, Instagram, Pinterest • Twitter • LinkedIn • YouTube & Social Video • Social Apps • Social Commerce & Affiliate Marketing • Social Customer Service • Social Strategy Strategy and Planning: Gain all the key skills and practices associated with planning a successful digital strategy. Everything from digital channels, marketing automation, budgeting, analytics and digital leadership. • Digital Communications v Traditional Communications • Marketing automation and CRM • Budget and Resourcing • Big Data & Analytics • Strategy Formulation and Plan • Digital Communications & Channels • Omnichannel tactics CX, eCommerce and CRO: Learn the key concepts underpinning website optimization, conversion rate optimization and effective e-commerce for every business requirement. Build highly effective user experiences for your customers. • Website Optimization • UX Research & Design • E-Commerce Strategy • Applied E-Commerce • Graphic Design Essentials for Marketers Search and Digital Channels: Plan, implement, refine and report on search marketing campaigns. Drive traffic across all digital channels. Taught directly by Neil Patel and DMI’s experts, you’ll gain knowledge from people who actually use these tactics in the field. • SEO Setup & Content • SEO Workshop • Paid Search & Display Advertising • Measurement with Google Analytics • Email Marketing Strategy • Applied Email Marketing • SEO for ecommerce Digital Selling: Recognize the value of social selling and incorporate digital techniques to better engage with customers and prospects to drive increased conversion rates. • Fundamentals of Social Selling • Finding & Targeting Prospects • Attracting Customers • Closing & Retaining • Increasing Engagement Essential Skills: Gain all the essential skills all marketers, professionals and business leaders need to work effectively, productively and professionally in a collaborative business environment. • Project Planning • Creativity Skills • Personal Skills • Working With Others Leadership and Management: Develop practical skills and techniques that you can use to think strategically, build effective teams, deal with conflict and crisis and persuade and influence others. • Thinking Strategically • Building Effective Teams • Dealing with Conflicts and Crises • Persuading and Influencing DURATION 52 Weeks WHATS INCLUDED Course Material Case Study Experienced Lecturer Refreshments Certificate
Adobe Photoshop has long been the go-to application for image editing of all kinds. It’s used for everything from enhancing or manipulating photographs for print to formatting images for social media and website use. During this beginners course at our central London studios you will learn how to utilise Photoshop's powerful image editing capabilities. You will receive expert training in using tools for resizing, retouching and enhancing images with selections and layers.
Voice over LTE training course description This course provides a basic understanding of the 3G LTE Air Interface, SAE, as well as Voice over LTE options and LTE Advanced features. Investigating the standards for the EPS , formulated by the 3GPP standards body, the course will set out to examine and explain the 4G environment from user equipment to border gateway and beyond. This course will ensure the delegate has a grasp of all aspects of the current global deployments, the next steps in upgrades and the promise of things to come. What will you learn Describe the complete EPC architecture. Explain the use of QoS within the air interface & core network. Explore the features of LTE advanced. Describe the various methods of supporting voice services with 3G LTE. Describe IMS structure and control entities. Explain an IMS session. Voice over LTE training course details Who will benefit: Any engineers who are assisting in the deployment of voice services within their LTE networks. Prerequisites: Intro to Data comms & networking Telecommunications Introduction Duration 3 days Voice over LTE training course contents 3GPP standards body Release 8 - Release 12, Supported and expected features. The EPC revisited EPC revisited 3G LTE & EPC Architecture, NB, MME, SGW, PDNGW, PCRF, Interworking capabilities, Protocol stack explored, NAS signalling, Default EPS bearer, Slot allocation algorithms, Scheduling algorithms, Quality of Service requirements, Dedicated EPS bearers. VoLTE deployment strategies Common networks everywhere, GSM/WCDMA view, CDMA view. VoLTE system architecture LTE radio, LTE Radio background, LTE radio architecture, Evolved packet core, EPC entities & functions, EPS mobility management, MS entities, Home subscriber server, Policy & charging rules function. VoLTE functionality Radio functionality, Bearers & schedulers, Mobility, Circuit switched fall back handover, Mobility from 2G/3G back to LTE, Power Saving Features, Positioning services, UE radio access capabilities for VoLTE users. EPC functionalities, LTE subscriber identification, PDN connectivity establishment, EPS dedicated bearer setup, IMS identification, IP multimedia identification module, Public user identity, Private user identity, Relationship between public & private identity, identification of users device, identification of network entities, identification of services, identification without ISIM. IMS service provisioning, Enforcement of allowed services, Service triggering information, Selection of the AS, AS behaviour, Service provisioning in action. VoLTE end-to-end & signalling VoLTE subscription & device configuration. EPS attach for CSFB/IMS VoIP & default bearer. IMS registration, Constructing the REGISTER request, From UE to P-CSCF, From P-CSCF to I-CSCF, From I-CSCF to S-CSCF, S-CSCF challenges the UE, UE's response to the challenge, Registration at the S-CSCF, The 200 OK response, Third-party registration to application servers, Subscription to registration event package, Re-registration & re-authentication, De-registration, Related standards. IMS VoIP session, Constructing the INVITE request, Routing, Media negotiation, Media resource reservation & policy control, Charging, Session release. Voice continuity, PS - PS intersystem handover, Single radio voice call continuity. IMS emergency session, PDN Connection setup for emergency session, Emergency registration, Emergency session. CS fallback for EPS call case, Architecture of CS fallback in EPS, Description of SGs interface, Idle mode signalling reduction, Idle mode vs active mode, CS fallback attachment, Mobile originating call using CSFB, Mobile terminating call using CSFB, Call unrelated CSFB procedures, Mobile terminating roaming retry & forwarding. VoLTE Messaging, Native IMS messages, SMS interworking, Multimedia messaging service. Unstructured supplementary services data simulation in IMS. IMS services VoLTE radio performance Coverage, Latency, Capacity. LTE advanced features Carrier aggregation, Coordinated mMulti-point Operation (CoMP), ICIC & eICIC, Relay node deployment & donor eNBs, Improved cell edge coverage, Reduced control plane latency, Heterogeneous networks, HeNB, security gateways, HeNB gateways.
HTML5 development training course description This three-day MTA Training course helps you prepare for Microsoft Technology Associate Exam 98-375, and build an understanding of these topics: Manage the Application Life Cycle, Build the User Interface by Using HTML5, Format the User Interface by Using CSS, Code by Using JavaScript. This course leverages the same content as found in the Microsoft Official Academic Course (MOAC) for this exam. What will you learn Manage the Application Life Cycle. Build the User Interface by Using HTML5. Format the User Interface by Using CSS. Code by Using JavaScript. HTML5 development training course details Who will benefit: Anyone working with HTML5. Prerequisites: None. Duration 3 days HTML5 development training course contents Managing the Application Life Cycle Platform fundamentals Packaging and the runtime environment: app package, app container, credentials/permission sets, host process, leverage existing HTML5 skills and content for slate/tablet applications. Manage the state of an application Manage session state, app state and persist state information; understand states of an application; understand the differences between local and session storage. Debug and test a HTML5 touch-enabled application Touch gestures; gestures you test on a device. HTML5 UI: Text, Graphics, and Media HTML5 tags for text content and graphics. When, why and how to use Canvas; when, why and how to use scalable vector graphics (SVG). HTML5 tags to play media. Video and audio tags. HTML5 UI: Organization, Input, and Validation HTML5 tags to organise content and forms Tables, lists, sections; semantic HTML. HTML5 tags for input and validation CSS Essentials: Content Flow, Positioning, styling Core CSS concepts Separate presentation from content (create content with HTML and style content with CSS); manage content flow (inline versus block flow); manage positioning of individual elements( float versus absolute positioning); manage content overflow (scrolling, visible and hidden); basic CSS styling. CSS Essentials: Layouts Arrange UI content by using CSS Use flexible box and grid layouts to establish content alignment, direction and orientation; proportional scaling and use of "free scale" for elements within a flexible box or grid; order and arrange content; concepts for using flex box for simple layouts and grid for complex layouts; grid content properties for rows and columns; use application templates. Managing Text Flow by Using CSS Regions and using regions to flow text content between multiple sections (content source, content container, dynamic flow, flow-into, flow-from, msRegionUpdate, msRegionOverflow, msGetRegionContent); columns and hyphenation and using these CSS settings to optimise the readability of text; use "positioned floats" to create text flow around a floating object Managing the Graphical Interface by Using CSS Graphics effects (rounded edges, shadows, transparency, background gradients, typography and Web Open Font Format); 2-D 3-D transformations (translate, scale, rotate, skew and 3-D perspective transitions and animations); SVG filter effects; Canvas. JavaScript and coding essentials Manage and maintain JavaScript, Create and use functions; jQuery and other third-party libraries. Update the UI by using JavaScript Locate/access elements; listen and respond to events; show and hide elements; update the content of elements. Animations, Graphics, and Accessing Data Code animations with JavaScript animation; manipulate the canvas; work with images, shapes and other graphics. Access data access by using JavaScript Send and receive data; transmit complex objects and parsing; load and save files; App Cache; datatypes; forms; cookies; localStorage JavaScript coding for Touch Interface, Device and Operating System Resources, and More Respond to the touch interface, Gestures, how to capture and respond to gestures, Code additional HTML5 APIs, GeoLocation, Web Workers, WebSocket; File API, Access device and operating system resources, In- memory resources, such as contact lists and calendar; hardware capabilities, such as GPS, accelerometer and camera.
An evening of Shamanic healing, plant medicine and live music to heal and grow. We invite you to attend an evening of shamanic healing, plant medicine and live music to heal and grow. We are excited to share three powerful medicines from the Amazon with you - Rapé, Sananga and Cacao. There will be adequate time for you to sit with the effects of each medicine while we sing and play to guide you on your journey. You are welcome to simply listen and enjoy the ceremony or if you would like to join in and sing, play or dance, you are welcome to! The Plant Medicines Cacao is known as the "food of the gods.” It has been used for centuries in ceremonial settings to open the heart, connect with our inner essence, and clear stagnant emotional energy from the body. Sip on a warm cup of ceremonial Cacao, prepared with intention and love, as it takes you on a journey and guides you back to your heart. Rapé is a powerful shamanic medicine renowned for its purifying and grounding properties. It is snuff made from tobacco and other medicinal or sacred trees which is applied by being blown into each nostril. Our team will offer individual servings of high-quality Rapé, made by indigenous tribes. You will have the opportunity to choose the strength of your dose, allowing you to navigate this sacred medicine at your own pace. The application of Rapé immediately focuses the mind, stops its chattering, and creates space. It helps release emotional, physical, and spiritual illness and eases negativity and confusion, facilitating clarity, alignment, and a profound connection with yourself. Sananga is a traditional Brazilian medicine used for both spiritual and physical healing. Sananga possesses the ability to clear blocked energies, offering emotional, spiritual, and physical release. The plant-based eye drops are said to enhance eyesight and have long been used by indigenous tribes to prevent and treat ocular diseases like glaucoma, cataracts, near-sightedness, and blindness. Sananga is also commonly used to treat skin diseases, infections, arthritis, cancer, and to clear a person of what is called panema - anxiety, depression, bad luck, negative energies and laziness. This powerful plant guides us towards the roots of our challenges and provides guidance on our healing journey. Preparation You are advised to fast (just water) for at least one hour before the ceremony and avoid any heavily processed or fried foods during the day. Please wear comfortable clothing. If you would like to bring a guitar, drum, shaker or other instrument to play, please do. Price The ticket price for this event is on a sliding scale. Please pay what you can afford. Your Facilitator: Melissa is a renowned Sound Healer, Life Coach, Tantric Practitioner, and Psychedelic Retreat Facilitator. With a passion for empowering individuals, Melissa offers transformative one-on-one coaching sessions and leads workshops and retreats in the areas of Self Healing, Sexual Mastery, and Psychedelics. Melissa's background as a Lawyer brings a unique perspective to her approach. She is grounded and non-dogmatic and empowers her clients to balance their beliefs with a healthy amount of critical thinking and discernment. In her work as a retreat leader, Melissa creates safe and supportive environments for individuals to explore the transformational power of Ayahuasca. With her deep love and respect for shamanic traditions, Melissa guides participants through profound inner experiences, facilitating healing, self-discovery, and personal growth. Her commitment to personal and collective transformation have earned her recognition as a leading figure in her respective fields. Her comprehensive approach, combining ancient wisdom with modern techniques, empowers individuals to transcend their limitations, unlock their potential, and live lives of purpose and fulfilment. Find us on social media: @numinity.collective Join our Whatsapp Group for new event updates.
Complete JavaScript training course description A hands on course covering JavaScript programming. Core JavaScript is covered first, including the basics, arrays, functions, classes, modules and Regular expressions. Client side JavaScript is then covered including JavaScript in browsers, Scripting CSS, the jQuery library and HTML APIs. What will you learn Read JavaScript. Write JavaScript. Debug JavaScript. Complete JavaScript training course details Who will benefit: Anyone wishing to learn JavaScript. Prerequisites: None. Duration 3 days Complete JavaScript training course contents CORE JAVASCRIPT Lexical structure: Character set, comments, literals, identifiers, and reserved words, optional semicolons.. Types, values and variables: Numbers, text, boolean values, null and undefines, the global object, wrapper objects, immutable primitive values and mutable object references, type conversions, variable declaration, variable scope. Expressions and operators: Primary expressions, object and array initializers, function definition expressions, property access expressions, invocation expressions, object creation expressions, operator overview, arithmetic expressions, relational expressions, logical expressions, assignment expressions, evaluation expressions, miscellaneous operators. Statements: Expression statements, compound and empty statements, declaration statements, conditionals, loops, jumps, miscellaneous statements, summary of JavaScript statements. Objects: Creating objects, querying and setting properties, deleting properties, testing properties, enumerating properties, property getters and setters, property attributes, object attributes, serializing objects, object methods. Arrays: Creating arrays, reading and writing array elements, sparse arrays, array length, adding and deleting array elements, iterating arrays, multi-dimensional arrays, array methods, FCMAScript 5 array methods, array type, array-like objects, strings as arrays. Functions: Defining functions, invoking functions, function arguments and parameters, functions as values, functions as namespaces, closures, function properties, methods and constructor, functional programming. Classes and modules: Classes and prototypes, classes and constructors, Java-style classes in JavaScript, augmenting classes, classes and types, object oriented techniques in JavaScript, subclasses, classes in ECMAScript 5, modules. Pattern matching and regular expressions: Defining regular expressions, string methods for pattern matching, the RegExp object. JavaScript subsets and extensions: JavaScript subsets, constants and scoped variables, destructuring assignment, iteration, shorthand functions, multiple catch clauses, E4X: ECMAScript for XML. Server-side JavaScript: Scripting Java with Rhino, asynchronous I/O with node. CLIENT SIDE JAVASCRIPT JavaScript in web browsers: Client side JavaScript, embedding JavaScript in HTML, execution of JavaScript programs, compatibility and interoperability, accessibility, security, client side frameworks. The Window object: Timers, browser location and navigation, browsing history, browser screen information, dialog boxes, error handling, document elements as window properties, multiple windows and frames. Scripting Documents: Overview of the DOM, selecting document elements, document structure and traversal, attributes, element content, creating, inserting and deleting nodes. Example: generating a table of contents, document and element geometry and scrolling, HTML forms, other document features. Scripting CSS: Overview of CSS, important CSS properties, scripting inline styles, querying computed styles, scripting CSS classes, scripting stylesheets. Handling events: Types of events, registering event handlers, event handler invocation, document load events, mouse events, mousewheel events, drag and drop events, text events, keyboard events. Scripted HTTP: Using XMLHttpRequest, HTTP by <script>: JSOMP, Comet with server-sent events. The jQuery library: jQuery basics, jQuery getters and setters, altering document structure, handling events with jQuery, Animated effects, Ajax with jQuery, Utility functions, jQuery selectors and selection methods, Extending jQuery with plug-ins. The jQuery UI library. Client side storage: localStorage and sessionStorage, Cookies, IE usingData persistence, Applicatioin storage and offline webapps. Scripted media and graphics: Scripting images, Scripting audio and video, SCG:scalable vector graphics, Graphics in a <canvas>. Scripted HTTP: Using XMLHttpRequest, HTTP by <script>: JSOMP, Comet with server-sent events. The jQuery library: jQuery basics, jQuery getters and setters, altering document structure, handling events with jQuery, Animated effects, Ajax with jQuery, Utility functions, jQuery selectors and selection methods, Extending jQuery with plug-ins. The jQuery UI library. Client side storage: localStorage and sessionStorage, Cookies, IE usingData persistence, Applicatioin storage and offline webapps. Scripted media and graphics: Scripting images, Scripting audio and video, SCG:scalable vector graphics, Graphics in a <canvas>. HTMLS APIs: Geolocation, history management, cross-origin messaging, web workers, type arrays and ArrayBuffers, blobs, the filesystem API, client side databases, web sockets.
Session Border Controllers course description A hands on course covering Session Border Controllers with a focus on the technical workings of features commonly found in Session Border Controllers. Hands on practicals follow each major theory session. What will you learn Explain how Session Border Controllers work. Explain the SIP call flow using a SBC. Deploy Session Border Controllers Describe the features found in Session Border Controllers. Session Border Controllers course details Who will benefit: Technical staff working with SIP. Prerequisites: Definitive SIP for engineers Duration 2 days Session Border Controllers course contents SIP review Signalling, media, RTP, SIP, peer to peer, SIP proxies, SIP call flows. Hands on: SIP packet analysis. Session Border Controllers What is a SBC? SBC features, peering scenario, access scenario, NNI SBC, UNI SBC, enterprise SBC. Hands on: SBC call flows SBC topology hiding Header privacy, B2BUA. Hands on: Header analysis. Session control Call admissions, QoS, statistics and billing, redundancy and scalability. Hands on: SBC session control SBC and NAT NAT traversal, STUN, ICE, NAT and SIP, NAT and RTP. Hands on: SBC and NAT traversal. SBC and security DoS, access control, encryption, authentication, toll fraud, regulatory issues, lawful intercept. Hands on: Security. Interoperability mediation Manipulating SIP headers, IMS, IETF, TISPAN, SIP-I. SBC interworking.
Call centre training course description A theory based course covering the major technologies found in call centres today. What will you learn ACD IVR CRM CTI Diallers Call centre training course details Who will benefit: Anyone needing to know about technologies used in call centres. Prerequisites: Telecommunications Introduction Introduction to data comms and networking Duration 2 days Call centre training course contents Overview What are call centres? What are contact centres, Inbound call centres, outbound call centres, blended call centres, Call centre architectures. Telephony and telecomms basics PSTN, switching, PBXs, call routing. Data basics OSI, IP, VoIP. Routing, queuing and matchmaking Principles, distribution, sequencing. ACDs PBX features, Users, call processing, agent features, supervisor features, ACD telephones, ACD calls vs PBX calls, agent positions, ACD groups, routing calls, skills based routing. IVR Types, architectures, choice and control, best practices, IVR input technologies, IVR output technologies, speech recognition, call routing, IVR sizing, web based self service. CRM Contact management, databases, integration, use in call centres, benefits and features. Call centre integration Media types, VoIP, unified messaging, VoiceXML. CTI Simple CTI, 1st and 3rd party integration, CTI benefits and applications in call centers. Diallers History, campaigns, campaign types, Call Progress Detectors, Preview and Predictive Dialling. Management tools Measuring, managing, optimising, recorders, forecasting call centre resources.