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Key Objectives for the Training provision Effective listening to a client's needs and requirements during various stages of the sales process. Engage in meaningful communication with clients, learn to identify challenges and opportunities that relate to the prospects. Overcome the identified challenge. Build long term rapport and establish trust with the prospect throughout the sales process, Ensure continued customer satisfaction that can turn into repeat business. Be able to build rapport with customers or clients. Know the right questions to ask to fully understand the customer or client’s needs without putting on any pressure. Be able to check you have the right information from the customer or client. Be able to match products and services to the customer or client using the information you have gathered. Be able to influence effectively. Know how to stand out from your competitors. Stage 1 – Research the Company’s ‘Value Propositions’ and USP Analysis Conducting 30 min confidential interviews with a cross-section of the eligible Attendees & the Stakeholders, in order to gain an objective understanding of the various scenarios and clients that the Participants work with. the Company’s ‘Value Propositions’ Unique Selling Points The Customers’ journey(s) The Competition’s offers for analysis and comparisons. From these findings, a carefully calibrated bespoke Programme will be designed and delivered. Stage 2 - Design the Bespoke 2 x day Course nd Stage 3 - Delivery of the Course Programme This Programme can be delivered in 2 x consecutive days, or split between 2 – 3 weeks, to make it more ‘work-friendly’ – if required. It is very practical and commercially focussed in approach, with lots of interactive exercises designed to draw out the learning applications via the debriefings. The ‘Real Play’ scenarios on day 2 will be based on specific case studies drawn from the Research findings so that they are authentic to optimise the learning. Individual Action Plans will be captured at the end of each day to be debriefed by the Participants’ respective Line Managers. Template Programme Day One – Foundation – Strategic Approach Section One – The Principles of Consultative Selling Defining ‘Consultative Selling’ The Company’s ‘Unique Selling Points’ & Value Proposition The Consultative Selling model – the five stages Avoiding appearing ‘pushy’, ‘pressurising’ or ‘talking through the sale’ Section Two –Strategy & Preparation ‘Buy-Class’ Matrix Strategic plan Template – matching services/products to identified needs & opportunities. Preparing a range of objectives Constants and variables – USP’s Researching key Client/Decision Makers’ priorities, profile & background (LinkedIn etc.) Preparing for potential & likely Objections Section Three – Email etiquette & ‘influencing’ email correspondence. Email etiquette A.B.S.U.R.D model Clarity and tone – discovery of clients’ needs & motivational factors. Techniques to influence and ‘nudge’. Ensuring the data and content have a ‘gentle’ motivational & appealing message. Top Tips Day Two – Practical Application Section Four – Rapport Building & Effective Communication skills ‘Behaviour Labelling’ techniques – setting a positive tone. Asking Open Questions – gaining a full understanding of the clients’ priorities & expectations. EQ - Inviting opinions; perspectives; experiences – winning confidence. Active Listening – focus and commitment to understand. ‘Reading the room’ – adapting to responses and reactions. Maintaining focus on relevant topics that the Client cares about; carefully consider the opportunities to influence. But NO PRESSURE! Building a ‘bond of trust’ with commitments and authentic, shared values. Section Five – Explaining the Benefits – aligned to the Customers’ Priorities Understanding ‘Why do People Buy?’ Research data analysis. Open questions that lead to understanding the key issues and Clients’ priorities. Avoiding the danger of ‘pressurising’ the Client. Responding to objections effectively, with confidence and sensitivity. Explaining the benefits that are aligned to the Clients’ stated requirements. Making the Data ‘sing’ – memorable takeaways for the Client. Augmented benefits – Brand confidence; Case studies; Warranty; Service; Range; Flexibility etc. in alignment with their stated preferences/requirements Differentials compared to Competitors Section Six – Winning Commitment Inviting commitment – with confidence Consultative Selling Closing techniques (e.g. Alternative Close/Assumptive Close et al) Avoiding ‘talking through the sale’ – knowing when to ‘Shut UP!’ Confirming agreement – ensuring Clients’ motivation for repeat business Section Seven – Practical Application ‘Real Play’ From the Research findings, carefully devised scenarios can be generated to provide the most valuable learning opportunities to underpin all the skills & techniques covered in the Programme. Potential Real Play scenarios: A well-established customer has indicated that they are soon to be opening up additional new offices – this presents an opportunity to arrange for the Company to support them with their upcoming needs. After some very positive feedback and with the upcoming contract renewal imminent – how can the Company give the Customer more high-quality support in other areas of their business? A Competitor has been to see the client and they have prompted some concerns about ‘value for money’ & ‘quality of service’. How Real Play works… The group is split the group into 2 sub-groups, one with our Professional Actor (option available); the other with the Trainer or a willing Participant. Each group has a brief and has to instruct their Trainer/Actor/Participant on how to approach the scenario supplied. The Actor and Trainer (or willing Participant) perform the role play(s) as instructed by their respective teams; however, during the action they can be paused for further recommendations or direction. The outcome is the responsibility of the team(s) – not the performers. Debrief the full Programme Individual Action Plans - to be followed through. ‘Best Practices’ for application into the business Options for Exercises within the Programme Sample Exercise – Red & White There is a specific time managed agenda and itinerary, which puts the group under pressure. The key challenge is for the sub-groups to maximise the commercial value from the task, however there is always a great danger that the individuals attempt to gain financial progress at the expense of the other group! Debriefing points: Persuasive communication and influence across barriers Gaining buy-in when others are sceptical Strategic planning accounting for others’ behaviours Sample Exercise – Communication Challenge Each Participant has different pieces of information, but are not allowed to share it visually. They are only allowed to communicate to work out the solution hidden among the large amount of data. Debrief: Structured approach Maintaining focus through distractions/interference Active Listening Controlled communication Sample Exercise – Persuasive emails Sample emails are shared to be critiqued and improved upon to be debriefed: Tone & impact Making the Data ‘sing’ Influential & motivational language Customer centric message. Sample Exercise –Juggling Each Participant has to pass the ‘Customers’ (Juggling balls) carefully through the system with all the other Participants to reach a profitable conclusion Debrief: EQ to read the room and effectively communicate, when the pressure is on Customer focus and adapting to challenges Devising a plan that wins buy-in Overcoming competing ideas to get to ‘best practice’ Consistent commitment, communication and motivational drivers that influenced performance. Sample Exercise –Critical Path The group are provided with 30 x discs and some ‘post-it’ notes. (no pens or pencils are allowed) Their brief is to create a grid shape with the 30 x discs, which will act as ‘stepping stones’ for the ‘Critical Path’ But they have to follow the correct order through the grid from the start to finish, which they will have to work out through ‘trial & error’ All of the team must pass through the ‘Critical Path’ worked out on the grid, observing the constraints, within the time limit. No talking is permitted once they start using the materials Debrief: - Clear communication focussing on the ‘client’s journey’ Planning for challenges Identifying risks and mitigating them Role allocations & support Quality control and disciplines Sample Exercise –Back to Back Each Participant is positioned back-to-back with a partner. They have to work out precisely what the ‘statement’ given to the other person is without looking around. Each person has a different brief. Debrief: - Asking Open Questions Active Listening Accuracy in identifying the objective.
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To study the Global Project Management course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Career Path The Global Project Management is ideal for anyone who wants to pursue their dream career in a relevant industry. Learn the skills you need to boost your CV and go after the job you want. Complete the Global Project Management and gain an industry-recognised qualification that will help you excel in finding your ideal job. Course Content Module 01: Introduction to Project Management Introduction to Project Management 00:24:00 Module 02: PMBOK and PMI PMBOK and PMI 00:16:00 Module 03: Global Project Management Global Project Management 00:41:00 Module 04: Project Life Cycle Project Life Cycle 00:31:00 Module 05: Time Management Time Management 00:42:00 Module 06: Quality Management Quality Management 00:23:00 Module 07: Effective Planning & Scheduling Effective Planning and Scheduling 00:48:00 Module 08: Human Resource Management Introduction to Human Resources 00:19:00 Module 09: Performance Management Performance Management 00:20:00 Module 10: Talent Management Talent Management 00:20:00 Module 11: Organising Meeting and Conferences Organising Meeting and Conferences 00:30:00 Module 12: Managing Resources Managing Resources 00:20:00 Module 13: Change Management Change Management 00:25:00 Module 14: Business Resilience and Crisis Management Business Resilience and Crisis Management 00:19:00 Module 15: Conflict Management Conflict Management 00:16:00 Module 16: Stress Management Stress Management 00:18:00 Module 17: Communication Skills Communication Skills 00:27:00 Module 18: Procurement & Purchasing Management Procurement _ Purchasing Management 00:23:00 Module 19: Risk Management Risk Management 00:26:00 Mock Exam Mock Exam- Global Project Management 00:20:00 Final Exam Final Exam- Global Project Management 00:20:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.
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Free PDF certificate as soon as completing the course. ***Courses are included in this Business Process Management Online Course Course 01: Business Process Management Online Course 02: Level 5 Negotiation Skills Course Course 03: Level 5 Proofreading & Copy Editing ***Other Benefits of this Course Free 3 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the course ] Course Curriculum *** Business Process Management Online *** Module 1: Introduction to Business Process Management Motivation and Definitions Business Process Lifecycle Classification of Business Processes Module 2: Evolution of Enterprise Systems Architectures Traditional Application Development Enterprise Applications and their Integration Enterprise Modelling and Process Orientation Workflow Management Enterprise Services Computing Module 3: Business Process Modelling Foundation Conceptual Model and Terminology Abstraction Concepts From Business Functions to Business Processes Process Models and Process Instances Process Interactions Modelling Process Data Modelling Organisation Modelling Operation Module 4: Process Orchestrations Control-Flow Patterns Petri Nets Event-driven Process Chains Workflow Nets Graph-Based Workflow Language Module 5: Process Choreographies Development Phases Choreography Design Process Choreography Implementation Module 6: Properties of Business Processes Data Dependencies Object Lifecycle Conformance Structural Soundness Soundness Module 7: Architectures and Methodologies Workflow Management Architectures Flexible Workflow Management Web Services and their Composition Module 8: Business Process Management Methodology Methodology Overview Phases in Detail Assessment Method After completing each module of the Business Process Management Online, you will find automated MCQ quizzes. 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Students who intend to enrol in this course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path After completing this Business Process Management Online course, you will have the knowledge to start a career as: Business Process Manager Business Analyst Entrepreneur Business Owner Certificates Certificate of completion Digital certificate - Included
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In an age where global business transactions are commonplace, the expertise in Commercial Law has never been more crucial. The landscape of international trade, e-commerce, and consumer protection is fraught with complexities, and a firm grasp of Commercial Law ensures professionals can navigate these waters confidently. The "Commercial Law Essentials" course is meticulously designed to offer a deep dive into every facet of Commercial Law, from the foundations to specialised areas such as Competition Law and E-Commerce Law. Further, with the rise of digital transactions, understanding E-Commerce Law has become indispensable. Whether it's the sale of goods, consumer rights, or the dynamics of international trade, our course ensures that participants are not just familiar but adept with Commercial Law intricacies. Equip yourself with the Commercial Law toolkit and stand at the forefront of business legalities. Learning Outcomes: Upon completing the "Commercial Law Essentials" course, participants will: Grasp foundational principles of Commercial Law. Understand the legal structures of business organisations. Delve into International Trade Law's practicalities. Master the nuances of Sales of Goods Law. Navigate Consumer Law and ensure consumer rights. Stay updated on the legal facets of E-Commerce What will make you stand out? On completion of this Commercial Law online course, you will gain: CPD QS Accredited After successfully completing the Commercial Law Course, you will receive a FREE PDF Certificate as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials. The online test with immediate results You can study and complete the Commercial Law course at your own pace. Study for the Commercial Law course using any internet-connected device, such as a computer, tablet, or mobile device. "Commercial Law Essentials" serves as a comprehensive guide for those venturing into the intricate world of commercial legalities. In today's global business landscape, understanding the foundation and nuances of commercial law is paramount. This course equips participants with knowledge spanning from the core principles of commercial legal frameworks to the intricacies of business structures and international trade. Dive deeper into the realms of sales, ensuring proper legal conduct in commercial transactions, and become adept at safeguarding both business interests and consumer rights. As the digital age progresses, understanding the legal facets of e-commerce is indispensable. Furthermore, the commercial law course offers insights into competition in the marketplace, ensuring participants remain at the forefront of business legalities. Equip yourself with this essential toolkit and navigate the complex commercial waters with confidence. Elevate your career with Commercial Law Essentials. Gain unparalleled expertise in the multifaceted world of commerce. Enrol now and empower your professional journey! Show off your new skills with a certificate of completion Once you complete the Commercial Law Essentials course, you will be eligible to request a digital certificate for free. For Printed Transcript & Hardcopy Certificate- 4.99 GBP (Inside the UK Postal Fee) 8.99 GBP (International Delivery Fee) CPD 10 CPD hours / points Accredited by CPD Quality Standards Module 1: Introduction of Commercial law 10:50 1: Introduction of Commercial law Preview 10:50 Module 2: Business Organisations 18:59 2: Business Organisations 18:59 Module 3: International Trade: the Theory, the Institutions, and the Law 15:14 3: International Trade: the Theory, the Institutions, and the Law 15:14 Module 4: Sales of Goods Law 12:59 4: Sales of Goods Law 12:59 Module 5: Consumer Law and Protection 16:41 5: Consumer Law and Protection 16:41 Module 6: E-Commerce Law 07:46 6: E-Commerce Law 07:46 Module 7: Competition Law 09:49 7: Competition Law 09:49 Who is this course for? This Commercial Law Essentials course is ideal for the following: Aspiring legal professionals Business proprietors keen on Commercial Law. Entrepreneurs in e-commerce and trade. Professionals in management roles. Commercial Law and business students. Advisors acquainted with Commercial Law nuances. Requirements Without any formal requirements, you can delightfully enrol in this course. Career path After completing the "Commercial Law Essentials" course, potential career paths with UK salary ranges include: Commercial Lawyer Business Compliance Officer E-Commerce Legal Advisor Trade and Export Development Advisor Commercial Contract Manager Consumer Protection Officer Legal Consultant for Business Organisations