12858 Manager courses in Huntingdon delivered Online

This training program is designed to support individuals interested in becoming Call Center Agents and introduces the skills that will make anyone stand out from the crowd. In this course, you will have a better understanding of the ways to listen, be heard, and manage relationships with sales prospects successfully. Discover a range of topics explaining telephone etiquette, essential tools and techniques to build rapport with customers, types of questions required to ask, setting goals, key steps that enable to avoid critical mistake while speaking. In addition, you will master to communicate effectively with the customers, learn suitable ways of greetings, transferring calls and closing a conversation. In just 5 hours 40 Minutes you will: Develop the right attitude required to become an excellent Call Center Agent Become a skilled communicator and manage difficult or hostile customers Meet the needs of your customers and overcome the obstacles to your succeed Have a better understanding of the value of call center based customer service Excel in career direction as a Call Center Agent/Call Center Representative Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who is this course for? Level 1 Certificate in Call Center Training is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This course is designed by industry experts so you don't have to worry about the quality. Most importantly, this course does not require any experience or qualification to get enrolled. You will learn everything that is required from this course directly. This is a great opportunity for all student from any academic backgrounds to learn more on this subject. This qualification is ideal for: Customer Service Agents Managers Assistant Managers Call Center Executives Customer Service Representatives Customer Support Associates Freshers Course Content Call Center Training Module One - Getting Started 00:15:00 Module Two - The Basics (I) 00:30:00 Module Three - The Basics (II) 00:15:00 Module Four - Phone Etiquette 01:00:00 Module Five - Tools 01:00:00 Module Six - Speaking Like a Star 00:30:00 Module Seven - Types of Questions 00:15:00 Module Eight - Bench marking 00:20:00 Module Nine - Goal Setting 00:30:00 Module Ten - Key Steps 00:20:00 Module Eleven - Closing 00:30:00 Module Twelve - Wrapping Up 00:15:00 Call Centre & Customer Service Training Course- Activities 00:00:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Learn how to cope with the stresses and strains of a busy organisation and be capable of effective human interaction with this Performance Management course. The way we react under pressure has a great impact on our lives, especially our work behaviour. This crucial and important course will teach you how to understand the challenges of stress and develop the right strategies to deal with it successfully. When you study the contents supplied by industry experts , you will be empowered to cope with the worst-case scenarios and still inspire others with leadership abilities. These online modules have been created to deal with each facet of work-related pressure and the steps needed to withstand them. This Performance Management course is a masterclass in techniques for enabling excellent communication, self-development, leadership, and resilience. From learning about the psychological impact of stress and pressure, and the physical symptoms that point toward mental health issues, you can make a real and significant difference to your workplace. Not only will you be taught coping mechanisms and resistance exercises, but you will also be made aware of UK HSE (Health Safety Executive) guidance for legal responsibilities and standards. Enrol now and look forward to a more satisfying period in work. Learning outcomes Understand the effects that pressure and stress can have on your performance Know the long-term effects of a stressful environment Discover the benefits of Cognitive Behavioural Therapy (CBT) Learn how to communicate during high-pressure incidents effectively Attain the ability to lead a team during a crisis Gain the skill to get the best out of people during a stressful moment Become an inspiration to a struggling team and improve their resilience Acquire knowledge about UK laws and regulations involving stress Description  The Performance Management Level 4 training course is delivered through Janets' online learning platform. Access the Performance Management Level 4 content from any internet-enabled device whenever or wherever you want to. The Performance Management Level 4 course has no formal teaching deadlines, meaning you are free to complete the course at your own pace. Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99.00. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment In order to ensure the Quality Licensing scheme endorsed and CPD acknowledged certificate, learners need to score at least 60% pass marks on the assessment process. After submitting assignments, our expert tutors will evaluate the assignments and give feedback based on the performance. After passing the assessment, one can apply for a certificate. Who is this Course for This course is designed to support and improve the performance of those in an organisation that have the responsibility for leadership or stressful roles. Requirements The Performance Management Level 4 is open to all students and has no formal entry requirements. To study the Performance Management Level 4 course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Career Path This course is ideal for team leaders or managerial staff who want to learn how to cope with stressful situations and improve their abilities under pressure. As such, it covers the following careers and roles: Team leaders Business owners and managers Frontline Operators Customer Care Specialists Human Resources Course Content Module 01: Understanding Pressure Understanding Pressure 00:13:00 Module 02: Understanding How Pressure Affects Our Psychology and Behaviour Understanding How Pressure Affects Our Psychology and Behaviour 00:13:00 Module 03: The Relationship Between Stress and Performance: The Inverted-U Theory The Relationship Between Stress and Performance: The Inverted-U Theory 00:18:00 Module 04: Strategies to Cope With Pressure Strategies to Cope With Pressure 00:19:00 Module 05: Cognitive Behavioral Therapy (CBT) Cognitive Behavioral Therapy (CBT) 00:17:00 Module 06: Effective Communication Under Pressure: Part 1 Effective Communication Under Pressure: Part 1 00:30:00 Module 07: Effective Communication Under Pressure: Part 2 Effective Communication Under Pressure: Part 2 00:11:00 Module 08: Leadership Under Pressure Leadership Under Pressure 00:17:00 Module 09: Team Resilience to Work Under Pressure Team Resilience to Work Under Pressure 00:23:00 Module 10: Work Related Stress by HSA (Health and Safety Authority) & HSE (Health and Safety Executive) Work Related Stress by HSA (Health and Safety Authority) & HSE (Health and Safety Executive) 00:28:00 Assignment Assignment - Performance Management Level 4 2 weeks, 1 day Order Your Certificate Order your Certificate QLS 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Accredited Emotional Intelligence Course Overview This emotional intelligence course is accredited by the CPD UK. CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Emotional Intelligence is a set of emotional and social skills that collectively establish how well you perceive and express yourself, maintain social relationships and cope with challenges. It's not just a passing management fad, in fact it is based on a great body of data, based on studies of tens of thousands of working people taken from a wide range of industries. The research shows which qualities make a star performer and while Emotional Intelligence isn't the sole predictor of performance potential, it has been proven to be a key indicator in this area. This emotional intelligence course will introduce the concept of emotional intelligence and look at how you can use it in effective and meaningful ways. It will examine the difference between emotional intelligence and IQ and dispel some of the myths surrounding emotional intelligence. It contains a sections on the advantages and disadvantages of using emotional intelligence and considers the biological purpose for emotions and how best to manage them. Finally it will highlight the role played by emotions in the workplace and provide practical advice including tips for using emotional intelligence to deal effectively with emotions in situations that can arise in the workplace. Who should take this course? This emotional intelligence course is aimed at supervisors and managers that want to develop more effective relationships with members of their teams. The emotional intelligence course can be a great starting point for people new to their leadership role as well as more established managers that want to enhance their skills. This acts as a great introduction to the subject and covers the key concepts and theories relating to emotional intelligence. This emotional intelligence course can be sold to individuals who are doing the training for themselves or it can be pitched to businesses who might want to put all of their first line management team through the training, so they are all work in the same way and have the same skill set. Entry Requirement There are no academic entry requirements for this emotional intelligence course, and it is open to students of all academic backgrounds. Advantages CPD approval means that this course can be used by those that need to prove they are continually developing themselves. Online training is flexible, efficient and cost effective meaning the candidate can progress through the modules at their own pace and in their own time, so they can fit the training in around their work and personal life Further Progression For candidates that want to add more qualifications to their CV our Leadership Skills course is ILM approved and can provide them with another recognised management qualification. For candidates specifically interested in developing resilient teams our Developing Teamwork course goes hand in hand with this one and expands on some of the key ideas and how they can be applied to teams. For candidates new to management roles Managing Meetings would be a great next step although working through any of our range of Business Skills courses would be valuable. Course Curriculum Module 1: What is Emotional Intelligence? Module 2: Understanding and recognising emotions Module 3: Emotional intelligence at work Module 4: Tips for dealing with emotions at work Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees.     Certificate of Achievement Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35.   FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Highlights of the Course Course Type: Online Learning Duration: 360 Hours Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Gain knowledge about the process of paediatric first aid Know how to care for a child Master the techniques to offer paediatric first aid Understand the basics of ensuring safety for a child Learn the methods to perform child counselling Understand how child psychology works Paediatric First Aid + 3 Childcare Courses Bundle This course will teach you the theory of efficient child counselling and psychology practice and provide you with the essential skills and competence to provide paediatric first aid assistance. You will learn from expert instructors with experience in the field who will impart the most relevant expertise and best practices. Paediatric first aid tools and techniques Treat various illnesses, wounds and injuries Support the well-being of children Master the techniques to counsel children Process of child psychology Safeguard the interest and health of children Who is this course for? This course is ideal for first-aiders, child psychologists and child counsellors looking to refresh their knowledge and credentials in pediatric first aid and childcare Anyone who often interacts with children, such as teachers, nannies, nurses, and childminders, can also take this course This course is also open to healthcare professionals, HSE officers and safety managers responsible for overseeing the first aid plans in any environment Beginners and aspiring individuals who want to work as first aiders, child psychologists or child counsellors can also take this paediatric first aid certificate and childcare course Entry Requirements This Paediatric first aid and childcare training course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone and a reliable internet connection. Assessment This Paediatric first aid and childcare training course assess learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner can grasp from each section. In the assessment, the pass mark is 60%. Advance Your Career This Child counselling and pediatric first aid course online will provide you with significant opportunities to enter the relevant job market and select your desired career path. Upon completing the course assessment, you will be eligible to order the QLS Endorsed Certificate by Quality Licence Scheme. Additionally, by showcasing these skills on your resume, you will be able to develop your career, face more competitors in your chosen sector, and increase your level of competition. If you are looking for Emergency First Aid at Work, enrol into our affordable and highly informative course, which will open your door towards a wide range of opportunities within your chosen sector. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Paediatric First Aid Child Counselling Child Psychology Child Psychology Advanced Diploma Obtain Your Certificate Order Your Certificate of Achievement 00:00:00

Description A sales funnel is a road map that takes a complete stranger through a series of steps to become your customer. Are you ready to know how to create your sales funnel online so you can generate more clients and more sales on the internet? This Sales Funnel Training has been specifically designed for sales managers, operations managers, office managers, administrators and marketing managers looking to increase the insight they have over where their department is doing well, and what it can do better. This course will show you how to communicate and socially connect with your customers in a way that makes them, quite naturally, want to ascend up your Value Ladder where you can offer more valuable services in return for more money. You will be creating a culture of buyers for your company with these methods. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Sales Funnel Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Sales Funnel Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module: 01 1. Promo FREE 00:01:00 2. Introduction 00:02:00 3. 7 Phases & 33 Steps Overview 00:01:00 4. 7 Phases of A Sales Funnel 00:14:00 5. Pre-Frame Bridge Phase 00:19:00 Module: 02 6. Bridge Page 00:05:00 7. Qualify Subscribers Phase 00:07:00 8. Qualify Buyers Phase 00:19:00 9. ID Buyers in Heat Phase (1) 00:10:00 10. Age & Ascend Phase 00:05:00 11. Change The Selling Environment Phase 00:06:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Priority Management is very important for any business or organisation. There are lots of people who neglect the importance of priority management in the organisation in its management, finance and budgeting etc. Priority Management is essential for smooth running of any business. The absence of prioritising management works can make or break the status of your business. In this course, you will learn how to set your priorities and differentiate the wants and needs. You will then know how to pay for yourself without sacrificing any budget to unnecessary activities. Moreover, this course will be providing you with tips for budgeting and prioritising where to put the budget on. Who is the course for? Professionals who want to improve their priority management skills. People who have an interest in budget and organisation plans through priority management. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Diploma in Priority Management is a useful qualification to possess, and would be beneficial for the following careers: Administrative Services Managers Financial Managers Human Resource Managers Sales Managers Top Executives Training and Development Managers. Diploma in Priority Management Identify Your Priorities 01:00:00 The Difference Between Wants And Needs 01:00:00 Hot to Get Spending Under Control 01:00:00 You Have To Pay Yourself 00:30:00 Tips To Budgeting 01:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Transcend constraining beliefs, hasty judgements, and unconscious biases that negatively filter the world for you with this Unconscious

Broad up the sphere of your knowledge and discover the petrochemical industry without having to leave the comfort

Description The Managing Difficult Conversation course is an attempt to demonstrate how to master difficult conversations at work. In particular,

Effectively control finances with our Managing Budgets course. Learn key skills to optimise spending and achieve fiscal success in budget management. Enroll now!