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Description Behavioural Finance Diploma Embarking on the intricate journey of the Behavioural Finance Diploma allows students to immerse themselves in the fascinating crossroads where finance and psychology converge, crafting a robust understanding of the crucial elements influencing financial decisions and market dynamics. This online course meticulously entwines the foundational principles of behavioural finance, unveiling how psychological insights can illuminate the often-convoluted paths through which individuals, corporations, and markets navigate their financial landscapes. At the core, the Behavioural Finance Diploma enlightens participants about the enigmatic relationship between psychology and finance, exploring the myriad of ways through which cognitive and emotional biases insidiously weave through financial decision-making processes. Engaging online modules unfold the myriad cognitive biases that subtly yet significantly divert financial decisions from rationality, offering students the tools to discern, analyse, and possibly mitigate these often imperceptible influences. Equally, the course painstakingly investigates the role of emotional biases in investing, revealing how sentiments such as fear and overconfidence can distort investor behaviour and subsequently, market phenomena. By unmasking the behavioural patterns inherent in market anomalies, participants forge a fortified understanding of how psychological underpinnings perpetuate and exacerbate market inconsistencies and irregularities. Delving deeper, the Behavioural Finance Diploma introduces students to the behavioural portfolio theory, inviting them to explore how cognitive errors and emotional responses sculpt the assembly and management of investment portfolios. This sophisticated lens through which to examine portfolio construction and management is indispensable for aspiring financial professionals and enthusiastic individual investors alike. Furthermore, the course navigates through the concept of nudging and its impactful role in financial decision-making. By dissecting how subtle cues and reinforcements can shape and steer financial choices, students uncover the potential of nudges in fostering more beneficial financial decisions among individuals and within organisational contexts. A distinctive feature of the Behavioural Finance Diploma lies in its examination of behavioural corporate finance. Participants are ushered into an intricate understanding of how behavioural biases permeate corporate financial decisions, investment strategies, and policy formulations. Consequently, an exploration of the psychological frameworks that underpin corporate finance elucidates the divergences from theoretically optimal financial strategies often observed in real-world scenarios. Moreover, the application of behavioural finance in financial planning proffers a rich terrain of knowledge and expertise, enabling course participants to harness behavioural insights in crafting and refining client-centric financial plans. By adopting a behavioural perspective, students are equipped to construct financial planning strategies that not only align with clients' financial goals but also judiciously navigate the behavioural biases and emotional proclivities that frequently hinder financial progress. Peering into the future, the course unfurls the prospective developments and forthcoming horizons of behavioural finance. Students are thus not only grounded in the present-day applications and understandings of behavioural finance but are also afforded a foresightful gaze into the emerging trends, prospective research directions, and potential future applications within this dynamic field. The Behavioural Finance Diploma, offered entirely online, not only grants participants a thorough, multidimensional understanding of the multifaceted realms through which psychology permeates finance but also enriches their practical capabilities in navigating the often turbulent waters of financial markets and decision-making. This online course, intricately designed and thoughtfully structured, is a beacon for those aspiring to meld psychological insights with financial acumen, providing a robust platform from which to forge a deeply informed, behaviourally nuanced career in finance. In conclusion, the Behavioural Finance Diploma stands as a pivotal educational journey for those desiring to intertwine the realms of psychology and finance, nurturing an astute, behaviourally informed approach to navigating the complexities and nuances of financial decision-making and market dynamics in both personal and professional contexts. This online learning journey thus represents a profound investment in one's educational and professional trajectory, equipping participants with the knowledge and skills to astutely navigate and influence the financial landscapes of the future. What you will learn 1:Foundations of Behavioural Finance 2:Psychology and Finance Intersect 3:Cognitive Biases in Financial Decisions 4:Emotional Biases in Investing 5:Behavioural Patterns in Market Anomalies 6:Behavioural Portfolio Theory 7:Nudging and Financial Decision Making 8:Behavioural Corporate Finance 9:Applications of Behavioural Finance in Financial Planning 10:Future of Behavioural Finance Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

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Fully Online No Obligation for Attending Classes Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Everyone who remembers his own education remembers teachers, not methods and techniques. The teacher is the heart of the educational system. Education is our passport to the future, for tomorrow belongs to the people who prepare for it today. A recent study showed there is widespread concern about the shortage of teachers in the UK. In some regions and some subject areas or phases, finding & retaining appropriately qualified teaching staff is a major challenge for school leaders. But you don't need to worry as our AET: Level 3 Award in Education and Training AET (Formerly PTTLS) is just the perfect opportunity for you to get into the teaching profession. If you're aiming to become a person who educates students for a better future while securing a stable & successful career, then this AET: Level 3 Award in Education and Training AET (Formerly PTTLS) online programme will help you achieve your goals. At the beginning of the AET: Level 3 Award in Education and Training AET (Formerly PTTLS) course, you'll be familiarised with the roles & responsibilities of a teacher also, Learn everything about classroom management and how to assess and provide effective feedback. Why is this AET: Level 3 Award in Education and Training AET (Formerly PTTLS) is Perfect for You? Change Your Career: Join today and make a life-changing decision, get all the essential knowledge to transform your career. Advance Your Career: With our Regulated qualifications, you can move up to the next level in your organisation with expertise. Upgrade Your Skills: Add value to your current educational profile and gain the skill sets to compete in your job role. Enhance Your Credibility: The AET (former PTLLS) course is Ofqual, UK Govt. Regulated and Awarded by Focus which adds value to your educational profile. 20 Additional Courses: With a single payment, you will get access to AET (former PTLLS) along with 20 Additional courses. 100% Money-Back Guarantee: We are confident about our course quality and want to provide the best service to our invaluable learners. That's why we provide a 14-day Unconditional Full Money-Back Guarantee with this course to ensure a hassle-free purchase. What other courses are included with this AET: Level 3 Award in Education & Training AET (former PTLLS) Course?: With this AET: Level 3 Award in Education & Training AET (former PTLLS) Course, learners will get the 20 Premium courses absolutely FREE. Course 01: Education Management Course 02: Educational Psychology and Development Course 03: Advanced Teaching Assistant Diploma Course 04: Special Education Needs (SEN) Training - Level 2 Course 05: EYFS Teaching - Level 3 Course 06: Phonics Teaching Diploma Level 3 Course 07: Leadership in Teaching Course 08: Lesson Planning for Teaching Course 09: Remote Teaching Online Course 10: Classroom Behaviour Management Course 11: Performance Management Course 12: Office Skills and Administration Management Diploma Course 13: Report Writing Course 14: Domestic Violence and Abuse Awareness - Level 2 Course 15: Child Neglect Awareness Certificate Course Course 16: Level 3 Mental Health and Adolescent Course Course 17: Safeguarding Children Level 3 Course 18: Functional Skills English Practice Level 2 Course 19: Train the Trainer Course 20: Leadership & Management Diploma Enrol in this AET: Level 3 Award in Education and Training AET (Formerly PTTLS) Course to become certified at a nationally acceptable level. Benefits you will gain from this AET: Level 3 Award in Education and Training AET (Formerly PTTLS) Course: Buy 1 Get 20 Personal Development Courses absolutely FREE Premium quality, intensive e-learning course materials Find a well-defined website for learning 24/7 teacher assistance Step-by-step guidelines Budget-friendly price Earned recognition from the UK's top awarding bodies Study in a user-friendly, advanced student portal Convenient and Flexible time limit AET: Level 3 Award in Education and Training AET (Formerly PTTLS) The Level 3 Award in Education and Training - AET (Formerly PTTLS) course is comprised of three mandatory units. These are as follows: Understanding roles, responsibilities and relationships in education and training Understanding and using inclusive training and learning approaches in education and training Understanding assessment in education and training What skills will I gain from this AET: Level 3 Award in Education and Training AET (Formerly PTTLS) Course? Understand the underlying fundamentals of teaching and learning Make a practical approach to session planning Explore the various approaches to learning Determine the students' desires and long-term goals Implement strategies for assessing your students' potential You will become an expert in education and training You will gain knowledge in teacher expectations & attributions and much more... AET: Level 3 Award in Education and Training AET (Formerly PTTLS) Qualification Purpose Achieving the Level 3 will award in education and training will enable the professionals to have the necessary knowledge and skills to prepare, plan, deliver and evaluate teaching and training sessions in a wide variety of teaching or training settings. AET: Level 3 Award in Education and Training AET (Formerly PTTLS) Total Qualification Time It is an estimate of the total amount of time anticipated that a learner would spend to demonstrate mastery of all learning outcomes to achieve the award of the qualification. The whole qualification time is defined as GLH and an estimate of the time a learner will devote to preparation, study, and assessment. It does not underlie supervision by a lecturer, supervisor, or tutor. In the case of qualification, the credit value is defined by TQT, and one credit corresponds to ten hours of learning. Total Qualification Time for this AET: Level 3 Award in Education and Training AET (Formerly PTTLS) qualification is 120 hours. The total credit value for this AET: Level 3 Award in Education and Training AET (Formerly PTTLS) qualification is 12 AET: Level 3 Award in Education and Training AET (Formerly PTTLS) Guided Learning Hours These hours comprise all real-time contact time, hours of lectures or tutorials or supervision of a learner, tutor, trainer or other education providers. GLH for this qualification is of this AET: Level 3 Award in Education and Training AET (Formerly PTTLS): 48 AET: Level 3 Award in Education and Training AET (Formerly PTTLS) Method of Assessment: AET Unit 1: In Unit 1, you need to complete a variety of writing assignments AET Unit 2: In Unit 2, there should be an assessment taken in the workplace, primarily evaluating learners' work, professional discussions with audio-video evidence AET Unit 5: In Unit 5, you will be demonstrated through your delivered work items and audio-video evidence after evaluating learners in a training context. AET: Level 3 Award in Education and Training AET (Formerly PTTLS) Video Assessment You have to plan many things, such as observation, questioning/ professional discussion, and inspection of supporting work product evidence. Detailed assignment instructions will be made available to you in the 'Guidance for Achieving the Unit' section of your learning portal with a careful and clear explanation. You have to submit all your assignments via the online portal Certification of AET: Level 3 Award in Education and Training AET (Formerly PTTLS) Successful candidates will be awarded a AET: Level 3 Award in Education and Training AET (Formerly PTTLS) from Focus Awards. Progression of AET: Level 3 Award in Education and Training AET (Formerly PTTLS) Level 4 Certificate in Education and Training Level 5 Diploma in Education and Training Level 3 Award in Understanding the Principles and Practices of Assessment Level 3 Award in Assessing Competence in the Work Environment Level 3 Award in Assessing Vocational Related Achievement Level 3 Certificate in Assessing Vocational Achievement Level 4 Award in Understanding the Internal Quality Assurance of Assessment Processes and Practice Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice Level 4 Certificate in Leading the Internal Quality Assurance of Assessment Processes and Practice Level 4 Award in Learning and Development Level 4 Diploma in Learning and Development AET AET AET AET AET AET AET AET AET AET AET AET AET AET AET Who is this course for? AET: Level 3 Award in Education and Training AET (Formerly PTTLS) Primary School Teacher Secondary School Teacher Private Tutor Freelance Teacher/ Trainer Consultant Job hunters & School leavers Educational Psychologist Office clerk & Administration Assistant College or University Student Requirements AET: Level 3 Award in Education and Training AET (Formerly PTTLS) This AET: Level 3 Award in Education and Training AET (Formerly PTTLS)course does not have any specific entry requirements for students. However, You must be at least 19 years old or above to register and undergo an initial assessment. Since it is a level 3 qualification, you must pass the minimum 1st level of the literacy assessment. Career path AET: Level 3 Award in Education and Training AET (Formerly PTTLS) You will have the ability to accomplish a lot of things with this certificate. Here are just a few examples: Primary School Teacher Secondary School Teacher Private Tutor Freelance Teacher/ Trainer Consultant Job hunters & School leavers Educational Psychologist Office clerk & Administration Assistant College or University Student

***24 Hour Limited Time Flash Sale*** Email Writing, Office Skills & Document Control Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Begin your journey towards a rewarding and successful career by enrolling in our all-inclusive bundle of 8 Email Writing, Office Skills & Document Control courses. At UKHF Online, we have carefully selected and combined these courses to equip you with the vital skills and knowledge necessary to thrive in Email Writing, Office Skills & Document Control. Whether you're a student, recent graduate, or job seeker, our Email Writing, Office Skills & Document Control bundle is designed to enhance your CV, impress potential employers, and set you apart from the competition. Key Features of the Email Writing, Office Skills & Document Control Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Email Writing, Office Skills & Document Control bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Email Writing Training QLS Course 02: Document Control QLS Course 03: Office Skills 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Business Writing Course 02: Minute Taking Executive Training Course 03: Meeting Management Online - CPD Accredited Course 04: Microsoft Excel Complete Course 2019 Course 05: Business Law In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Email Writing, Office Skills & Document Control courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes of the Email Writing, Office Skills & Document Control Bundle: Master the foundational principles and techniques of Email Writing, Office Skills & Document Control. Develop advanced proficiency in Email Writing, Office Skills & Document Control methodologies and strategies. Acquire in-depth knowledge of the latest trends and advancements in Email Writing, Office Skills & Document Control. Enhance your problem-solving and critical thinking abilities within the context of Email Writing, Office Skills & Document Control. Cultivate strong communication and collaboration skills essential for success in Email Writing, Office Skills & Document Control. The Email Writing, Office Skills & Document Control bundle is a comprehensive collection of courses that have been meticulously designed to provide you with a well-rounded education in Email Writing, Office Skills & Document Control. With a combination of 3 QLS-endorsed courses and 5 CPD QS-accredited courses, this bundle offers you the perfect balance of essential knowledge and valuable skills. What's more, we are proud to offer free hardcopy certificates for each course within the Email Writing, Office Skills & Document Control bundle, giving you the recognition you deserve. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals who wish to develop their professional skills and acquire knowledge of essential tools Who wants to learn the methods used in quality management, lean six sigma, and administrative tasks. Beginners, as well as professionals seeking to enhance their skills. Career path Quality Manager - £30,000 to £70,000 per year Administrative Assistant - £15,000 to £25,000 per year Business Analyst - £25,000 to £50,000 per year Document Controller - £20,000 to £40,000 per year Project Manager - £35,000 to £70,000 per year Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

Get ready for an exceptional online learning experience with the Property: Property Development, Conveyancing, Estate Agent & Architecture bundle! This carefully curated collection of 20 premium courses is designed to cater to a variety of interests and disciplines. Dive into a sea of knowledge and skills, tailoring your learning journey to suit your unique aspirations. The Property Development is a dynamic package, blending the expertise of industry professionals with the flexibility of digital learning. It offers the perfect balance of foundational understanding and advanced insights. Whether you're looking to break into a new field or deepen your existing knowledge, Property Development has something for everyone. As part of the Property: Property Development, Conveyancing, Estate Agent & Architecture package, you will receive complimentary PDF certificates for all courses in this bundle at no extra cost. Equip yourself with Property Development to confidently navigate your career path or personal development journey. Enrol today and start your career growth! This Bundle Comprises the Following Property: Property Development, Conveyancing, Estate Agent, & Architecture CPD-accredited courses: Course 01: Property Development Diploma Course 02: Property Law Course 03: Social Housing Management Course 04: Contract Management Course Course 05: Estate Agents Course 06: Real Estate Investor Training Course 07: Conveyancing- Online Diploma Course 08: Construction Industry Scheme (CIS) Course 09: LEED V4 - Building Design and Construction Course 10: WELL Building Standard Course 11: CAD Designer Training Course 12: Construction Cost Estimating & Management Course 13: Effective Budgeting and Cost Control Course 14: Architectural Studies Course 15: Land Surveying Course 16: Career Development Plan Fundamentals Course 17: CV Writing and Job Searching Course 18: Learn to Level Up Your Leadership Course 19: Networking Skills for Personal Success Course 20: Ace Your Presentations: Public Speaking Masterclass What will make you stand out? Upon completion of this online Property: Property Development, Conveyancing, Estate Agent & Architecture bundle, you will gain the following: CPD QS Accredited Proficiency with this Property Development bundle After successfully completing the Property Development bundle, you will receive a FREE PDF Certificate from REED as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials of this Property Development bundle The online test with immediate results You can study and complete the Property Development bundle at your own pace. Study for the Property Development bundle using any internet-connected device, such as a computer, tablet, or mobile device. Each course in this Property: Property Development, Conveyancing, Estate Agent & Architecture bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This Property Development bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Embrace the future of learning with Property Development, a rich anthology of 30 diverse courses. Our experts handpick each course in the Property Development bundle to ensure a wide spectrum of learning opportunities. This Property Development bundle will take you on a unique and enriching educational journey. The Property: Property Development, Conveyancing, Estate Agent & Architecture bundle encapsulates our mission to provide quality, accessible education for all. Whether you are just starting your career, looking to switch industries, or hoping to enhance your professional skill set, the Property Development bundle offers you the flexibility and convenience to learn at your own pace. Make the Property Development package your trusted companion in your lifelong learning journey. CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Property: Property Development, Conveyancing, Estate Agent & Architecture bundle is perfect for: Property & Real Estate Fundamentals: Gain comprehensive knowledge across various property and real estate areas. Become a Property Developer: Understand the complexities of property development projects. Master Property Law: Specialize in property law, including conveyancing practices (ideal for legal professionals). Launch Your Estate Agent Career: Gain expertise in property marketing, sales, and client management. Architecture for Property: Expand your understanding of integrating architecture with the business of property. Requirements You are warmly invited to register for this Property: Property Development, Conveyancing, Estate Agent & Architecture bundle. Please be aware that no formal entry requirements or qualifications are necessary. This curriculum has been crafted to be open to everyone, regardless of previous experience or educational attainment. Career path Upon Property: Property Development, Conveyancing, Estate Agent & Architecture course completion, you can expect to: Property Developer Conveyancer: Estate Agent Architectural Consultant Real Estate Investment Analyst Urban Planner Project Manager Property Manager Surveyor Legal Advisor for Property Transactions Certificates 20 CPD Quality Standard Pdf Certificates Digital certificate - Included

Do you want to prepare for your dream job but strive hard to find the right courses? Then, stop worrying, for our strategically modified Sustainable Energy and Solar Energy bundle will keep you up to date with the relevant knowledge and most recent matters of this emerging field. So, invest your money and effort in our 33 course mega bundle that will exceed your expectations within your budget. The Sustainable Energy and Solar Energy related fields are thriving across the UK, and recruiters are hiring the most knowledgeable and proficient candidates. It's a demanding field with magnitudes of lucrative choices. If you need more guidance to specialise in this area and need help knowing where to start, then StudyHub proposes a preparatory bundle. This comprehensive Sustainable Energy and Solar Energy bundle will help you build a solid foundation to become a proficient worker in the sector. This Sustainable Energy and Solar Energy Bundle consists of the following 30 CPD Accredited Premium courses - Course 01:Sustainable Energy, Development and Environmental Impacts Course 02:Oil and Gas Industry Course 03:Solar Energy Course 04:Petroleum Refining Demystified Course 05:Online Course in Conservation Course 06:Environment Management Course 07:Garden Design Course 08:Reproduction in Flowering Plants Course 09:Kitchen Gardening Course 10:Mushroom Growing Course Course 11:Carbon Literacy Knowledge Course 12:Animal Science Course 13:Spill Management Training Course 14:Horticulture & Organic Gardening Course 15:Homesteading Diploma Course 16:Floristry Academy Diploma Course 17:Arboriculture Course 18:Marine Biology Course - Online Diploma Course 19:Agricultural Science Course 20:Botany Course 21:Wildlife Rescue and Rehabilitation Course 22:Architectural Studies Course 23:Cleaning: Disinfection, Waste Management and Chemical Safety Course 24:COSHH (Control of Substances Hazardous to Health) - Awareness Course 25:Environmental Health Course 26:Environmental Law 2021 Course 27:Meteorology Course 28:Land Management Course 29:Diploma in Water Treatment Course 30:Forestry 3 Extraordinary Career Oriented courses that will assist you in reimagining your thriving techniques- Course 01: Career Development Plan Fundamentals Course 02: CV Writing and Job Searching Course 03: Interview Skills: Ace the Interview Learning Outcome This tailor-made Sustainable Energy and Solar Energy bundle will allow you to- Uncover your skills and aptitudes to break new ground in the related fields Deep dive into the fundamental knowledge Acquire some hard and soft skills in this area Gain some transferable skills to elevate your performance Maintain good report with your clients and staff Gain necessary office skills and be tech savvy utilising relevant software Keep records of your work and make a report Know the regulations around this area Reinforce your career with specific knowledge of this field Know your legal and ethical responsibility as a professional in the related field This Sustainable Energy and Solar Energy Bundle resources were created with the help of industry experts, and all subject-related information is kept updated on a regular basis to avoid learners from falling behind on the latest developments. Certification After studying the complete training you will be able to take the assessment. After successfully passing the assessment you will be able to claim all courses pdf certificates and 1 hardcopy certificate for the Title Course completely free. Other Hard Copy certificates need to be ordered at an additional cost of •8. CPD 330 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Ambitious learners who want to strengthen their CV for their desired job should take advantage of the Sustainable Energy and Solar Energy bundle! This bundle is also ideal for professionals looking for career advancement. Requirements To participate in this course, all you need is - A smart device A secure internet connection And a keen interest in Sustainable Energy and Solar Energy Career path Upon completing this essential Bundle, you will discover a new world of endless possibilities. These courses will help you to get a cut above the rest and allow you to be more efficient in the relevant fields.

This is a detailed course that starts with basic definitions, then follows a logical path through other topics including, types of food hazards, personal hygiene, pest control, legislation, enforcement, and the design and cleaning of premises and equipment. It also discusses how to implement a successful food safety management system. There’s a wide range of topics because an effective Food Safety Management System, professionally run, protects your customers, your staff, and the reputation of your company.

Level 4 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 120CPD Points | Lifetime Access

Description: This diploma has been created for businesses who wish to garner a customer service team with the highest level of customer insight and understanding, allowing for delivery of front line customer service, built around proper businesses values. With this course, develop skills that allow the detection of profitable business opportunities based on the analysis and interpretation of customer information. It allows generating marketing strategies in organizations, through preparing, analyzing and structuring the available information to achieve an understanding of the client's behavior. The development of the program consists in defining the current or potential client, by means of analytical tools for the search of consumer behavior patterns, in order to design exciting commercial campaigns. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 The Development Team 00:15:00 Evaluating and Reviewing Your Program 00:15:00 Relationship with Customers Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Relations and Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relationship Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Handling Getting Started 00:05:00 The Right Attitude Starts with You 00:25:00 Stress Management (Internal Stressors) 00:35:00 Stress Management (External Stressors) 00:25:00 Transactional Analysis 00:25:00 Why are Some Customers Difficult 00:25:00 Dealing with the Customer Over the Phone 00:35:00 Dealing with the Customer In Person 00:25:00 Sensitivity in Dealing with Customers 00:30:00 Scenarios of Dealing with a Difficult Customer 00:15:00 Following up With a Customer Once You Have Addressed Their Issue 00:12:00 Wrapping Up 00:07:00 Handling Sales Objections & Negotiating Module One - Getting Started 00:30:00 Module Two - Three Main Factors 01:00:00 Module Three - Seeing Objections as Opportunities 00:30:00 Module Four - Getting to the Bottom 01:00:00 Module Five - Finding a Point of Agreement 01:00:00 Module Six - Have the Client Answer Their Own Objection 00:30:00 Module Seven - Deflating Objections 01:00:00 Module Eight - Unvoiced Objections 01:00:00 Module Nine - The Five Steps 01:00:00 Module Ten - Dos and Don'ts 00:30:00 Module Eleven - Sealing the Deal 00:30:00 Module Twelve - Wrapping Up 01:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00