25511 Management courses in Linlithgow delivered Online

VPMMA: Building Our Future Project Management Workforce A tremendous project management talent pool exists but is unknown to many: Since every mission or exercise a military leader is tasked with is a temporary endeavor expected to produce unique goods, services or results, this means they have a significant amount of project management experience.An estimated 58% of the 250,000 service members that transition back into the civilian workforce each year are military leaders, i.e. high enough rank to be consistently tasked with projects, meaning we could consider an additional 145,000 experienced individuals a year for our project management roles! However, these PM candidates lack context about the civilian project environment, which presents a unique opportunity for mentorship, professional development and placement of these talented, experienced, proven project managers.Since January 2018, a collaboration between two project management companies has matched experienced PMs from industry with Military and Veteran PMs entering the profession, with astounding results! In just over a year, the Veteran Project Manager Mentor Alliance (VPMMA) has attracted 200+ participants across 29 states and 5 countries, and built partnerships with industry leading organizations such as Arizona State University, International Institute for Learning, Sensei Project Solutions and PM Master Prep.

The most comprehensive, concise and impactful 6 weeks online course available. Fully accredited. Start immediately. Gain 18 CPD Credits and an exclusive Chartered Management Institute Certificate of Recognition Duration: 6 weeks starting immediately Who is this course for? All levels of seniority Language: English Effort: 16 hours of self-paced online learning Award: 18 CPD Credits & CMI Certificate of Recognition  Accreditors: CMI, FMLM, CPD Certification Service  Content format: Videos with optional reading  Assessment Method: Multiple choice, instant result. Retake if required. In total there are 22 video courses to watch. This includes 9 CPD accredited courses that require you to complete a multiple choice assessment to confirm your understanding of the topic. A pass mark of 70% is required and this can be re-taken as many times as required. Optional reading and audio book resources are provided to enable you to explore a topic deeper if required. The content of the course is of the highest global standard and has been created by MIT Sloan Management Review. Our learning platform, called Skillsoft Percipio, provides a stunning learning experience. Key learning areas: Benefits of being an emotionally intelligent leader Leading individuals and teams Critical thinking Managing stress Managing pressure to optimise performance Effective leadership Breaking bad news Decision making On completion of this course, you will receive: A certificate stating 18 CPD Credits- Awarded by the CPD Certification Service A Certificate of Recognition from the prestigious Chartered Management Institute (CMI) Chartered Management Institute Affiliate membership for 1 year A digital badge to share on LinkedIn and add to your resume Your official CPD Certificate Your official CMI Certificate You will also be awarded the following additional benefits: Chartered Management Institute alumni network access for 1 year Access to Chartered Management Institute networking and learning events for 1 year World leading content supported by cutting edge technology. Made for healthcare professionals.    Did you know this course can be covered by the NHS study budget?   The study budget covers: Courses and education activities to support you achieving the curriculum Courses to help you prepare for postgraduate exams Discretionary courses that add value to you individually and support the wider system To access the study budget you should discuss this with your educational supervisor or line manager. To help you with this process, view our example study budget application letter here. 

Level 2, 4 & 5 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 10 CPD Courses | Lifetime Access

Description: Customer relationship management refers to the set of practices, methods, strategies, and technologies used by businesses to manage customer's relations. This is important since customers are important for the success of the business. If you want to learn how to efficiently communicate with their customer, clients to understand their demands and needs, then you need to acquire customer relations skills. You could learn this through formal education or register through a course like this one. In this course you will learn the necessary skills, knowledge and information of Customer Relationship Management.  Who is the course for? Business professionals who want to understand the importance of customer relationship People who are interested in learning more about customer relationship management Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of applying for NUS Extra Discount Card; 24/7 student support via email. Career Path: The Advanced Professional Diploma in Customer Relationship Management course is a useful qualification to possess, and would be beneficial for the following careers: Call Center Agent Concierge Client Relations Associate Customer Service Representative Front Desk Associate/Receptionist Member Service Specialist Patient Care Coordinator. Relationship with Customers Good Customer Relationship - Why is it Important? FREE 01:00:00 Understanding Your Customers FREE 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Relations and Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam- Advanced Professional Diploma in Customer Relationship Management 00:30:00 Final Exam Final Exam- Advanced Professional Diploma in Customer Relationship Management 00:30:00

Are you interested in becoming a facilities manager or facilities leader? Is your job role relates to keeping the facility alive? Our exclusive online diploma provides a comprehensive yet edible overview of the discerning topics and disciplines a qualified facilities manager must master in order to excel in facilities management. This course is developed by industry expert professionals to address the roles and functions of a facilities manager, explain how a capable facilities manager contributes to the processes and operations carried out during the post-construction of buildings. Besides, you will get the opportunity to gain practical expertise and understanding of this diverse and fast-moving industry. Leave this course equipped with the skills and knowledge that you can immediately apply in your day to day activities as a facilities management professional. Through practising a range of proven tactics and theories, you will be able to make strategic business decisions and ensure everything works harmoniously together. Learning Outcomes of The Facilities Management Diploma: Gain a good comprehension of the facility management Learn more about the welfare facilities are required in the workplace Understand the link between sustainable development and facilities management Identify the broad facility life cycle stages Carefully focus on the productive operations of a variety of businesses Classify the variations between operations and maintenance Learn the most effective method of delivering projects within cost, schedule, and resource limitations Get a sweeping overview of the faculty of human resource management Know the purpose of facility management in real estate Have a better understanding of outsourcing of services or in-house staff Gain sufficient knowledge to aid in the maintenance and management of building assets effectively Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post.

This Professional Certificate Course in Intercultural Management in Selected Countries aims to provide a comprehensive understanding of the unique challenges and cultural dynamics in key business regions like Germany, USA, and China. Participants will delve into the critical role of intercultural communication, examining its profound impact on effective management practices. The course will guide students in exploring and enhancing intercultural competence through targeted training and education, while also analyzing evolving trends in global business operations and the significance of cultural diversity in shaping effective intercultural management strategies.After the successful completion of the course, you will be able to learn about the following: Study the specific challenges and cultural influences of intercultural management in selected countries, such as Germany, USA, and China. Discuss the importance of intercultural communication and its impact on intercultural management. Explore intercultural competence and its development through training and education Analyze trends in intercultural management and its significance in global business operations. Discuss the impact of globalization and cultural diversity on the development and effectiveness of intercultural management. The objective of this course is to delve into the intricacies of intercultural management in selected countries like Germany, USA, and China. Participants will study specific challenges and cultural influences unique to each region, emphasizing the importance of intercultural communication in effective management. Through exploration of intercultural competence, attendees will learn how training and education contribute to skill development. The course further delves into analyzing global trends in intercultural management, highlighting its crucial role in the evolving landscape of global business operations amidst the impact of globalization and cultural diversity. This Professional Certificate Course in Intercultural Management in Selected Countries aims to provide a comprehensive exploration of the challenges and cultural nuances in intercultural management within specific nations like Germany, USA, and China. Participants will delve into the significance of intercultural communication, understanding its profound impact on effective management practices. The program further delves into the development of intercultural competence through training and education, analyzing evolving trends in intercultural management within the context of global business operations. Throughout the course, participants will critically examine the influence of globalization and cultural diversity on shaping and enhancing intercultural management strategies. Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Intercultural Management in Selected Countries Self-paced pre-recorded learning content on this topic. Intercultural Management In Selected Countries Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course.The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience, Global Business Professionals Multinational Project Managers Cross-Cultural Team Leaders International Business Students Human Resource Managers Diplomats and International Relations Practitioners Professionals Engaged in Global Trade Executives Expanding Operations Abroad Cultural Liaisons in Organizations Individuals Seeking Career Advancement in Global Settings Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Imagine yourself as a master of the dining realm, orchestrating seamless experiences and delighting guests at every turn. Elevate your skills with our comprehensive "Restaurant, Hospitality & Catering Management for Restaurant Manager" bundle. Unleash your potential through Restaurant Management insights, crafting unforgettable guest journeys. Dive into the art of profit optimization, harnessing data to set menu prices that boost your bottom line. Delve into eight immersive CPD Accredited courses, each a standalone course: Course 01: Restaurant Management Course 02: How to Analyse & Maximize Restaurant Profits Course 03: Set Menu Prices for your restaurant using data Course 04: Hospitality Management Level 2 Course 05: Catering Management Course 06: Level 1 Food Hygiene and Safety Course 07: Professional Waiter Diploma Course 08: Receptionist Skills Experience the synergy of "Restaurant, Hospitality & Catering Management for Restaurant Manager" and unlock a world where every aspect resonates with success. Embark now on a journey curated to perfection, where your mastery shines. Learning Outcomes Boost earnings through cost analysis, data-based pricing, and strategic management. Craft exceptional guest experiences, driving loyalty and referrals. Able to Plan, execute, and manage successful catering events for client satisfaction. Ensure a safe and clean food service environment with Level 1 Hygiene. Enhance dining with skilled waitstaff, anticipating needs and exceeding expectations. Master communication and organisation as the welcoming face of the establishment. With our Restaurant, Hospitality & Catering Management for Restaurant Manager bundle, you'll gain a comprehensive skill set, a deeper understanding of the industry, and the confidence to lead your team to success. Delve into profit optimization with our first course of the Restaurant, Hospitality & Catering Management for Restaurant Manager bundle, where you'll learn to dissect restaurant operations, strategically manage costs, and set menu prices that strike the perfect balance between value and profitability. Elevate your service game with the Professional Waiter Diploma, mastering the art of guest interactions and anticipation and creating memorable dining experiences that will keep patrons returning for more. Venture into the world of hospitality with our comprehensive Hospitality Management Level 2 course of this unique Restaurant, Hospitality & Catering Management for Restaurant Manager bundle. Uncover the secrets of crafting exceptional guest experiences, fostering customer loyalty, and ensuring that every visit to your establishment is unforgettable. Meanwhile, our Catering Management course equips you with the skills to orchestrate flawless catering events. Safety takes centre stage with the Level 1 Food Hygiene and Safety certification, ensuring that your establishment maintains the highest cleanliness and food safety standards. And as the face of your establishment, the Receptionist Skills course provides that you leave an indelible positive impression on every guest. This Restaurant, Hospitality & Catering Management for Restaurant Manager bundle promises to transform you into that visionary, armed with a versatile skill set that can navigate any challenge and seize every opportunity. CPD 80 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring Restaurant Managers Hospitality Enthusiasts Catering Professionals Food Industry Entrepreneurs Service-Oriented Individuals Career Changers Career path Restaurant Manager (£30K - £40K) Hospitality Manager (£25K - £35K) Catering Manager (£28K - £38K) Food Service Director (£35K - £45K) Guest Relations Manager (£25K - £35K) Front-of-House Manager (£22K - £32K) Certificates CPD Certificate Of Completion Digital certificate - Included 8 Digital Certificates Are Included With This Bundle CPD Quality Standard Hardcopy Certificate (FREE UK Delivery) Hard copy certificate - £9.99 Hardcopy Transcript - £9.99

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support | All-Inclusive Cost

This Certificate in Office Management at QLS Level 3 course is endorsed by The Quality Licence Scheme Are you looking to improve your current abilities or make a career move? If yes, our unique Office Management at QLS Level 3 course might help you get there! It is an expertly designed course which ensures you learn everything about the topic thoroughly. Expand your expertise with high-quality training from the Office Management at QLS Level 3 course. Due to Office Management at QLS Level 3's massive demand in the competitive market, you can use our comprehensive course as a weapon to strengthen your knowledge and boost your career development. Learn Office Management at QLS Level 3 from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career. The Office Management at QLS Level 3 course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Office Management at QLS Level 3 course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this Office Management at QLS Level 3 course. This Office Management at QLS Level 3 training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Why Prefer This Office Management at QLS Level 3 Course? Office Management FREE certificate accredited by Quality Licence Scheme & CPDQS Get instant access to this Office Management Training course. Learn Office Management from anywhere in the world Office Management Training is affordable and simple to understand Office Management Training is an entirely online, interactive lesson with voiceover audio Lifetime access to the Office Management Training course materials Office Management Training comes with 24/7 tutor support Free assessments available with Office Management Training Get a free student ID card! (£10 postal charge will be applicable for international delivery) with Office Management Training *** Course Curriculum of Office Management*** Here is the curriculum breakdown of the Office Management at QLS Level 3 course: Module 1: Personal Assistant Module 2: Admin Support Module 3: Organisational Skills Module 4: Telephone Etiquette Module 5: Business Writing Module 6: Time Management Module 7: Body Language and Effective Communication Module 8: Meeting Management Assessment Process of Office Management You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Certificate in Office Management at QLS Level 3 exams. CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Office Management at QLS Level 3 course is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want! Requirements No prior background or expertise is required to enrol in this Office Management course Career path The Office Management at QLS Level 3 course will boost your CV and aims to help you get the job or even the long-awaited promotion of your dreams. Certificates Certificate in Office Management at QLS Level 3 Hard copy certificate - Included Show off Your New Skills with a Certificate of Completion After successfully completing the Certificate in Office Management at QLS Level 3, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme andalso you can order CPDQSAccredited Certificate that is recognised all over the UK and also internationally. The certificates will be home-delivered, completely free of cost. CPDQS Accredited Certificate Digital certificate - Included

About Course Master Client Management and Partnership with Strategic Account Management online course 'Account management' is the strategic approach that heavily emphasizes developing and maintaining excellent customer relations. Account managers serve as the primary point of contact and act as trusted advisors to their clients. They proactively identify opportunities, address concerns and work collaboratively to ensure customer satisfaction and success. This course demonstrates the importance of account management programs to an organization. We describe the key responsibilities of account managers and establish the need to build healthy customer relationships. Account Management Fundamentals will take you to journey to master how to maintain your customer relationships and develop their business with you in a competitive market. This course will teach you how top sales companies manage channel partnerships with retailers and resellers by using sales processes, frameworks, and skill sets. You will also learn how to implement a sales strategy to satisfy the needs of customers and boost customer satisfaction. You will be required to demonstrate your account management abilities in areas ranging from customer care to customer success and critical account management.This course will prepare you as a strategic account manager to convert newly developed client relationships into long-term accounts that will help both the customer and the business reach long-term goals. Do you want to start a career in Account Management or improve your Account Management skills? Then this Account Management course will give you a solid foundation to become a confident Account Management professional while also supporting you in increasing your Account Management expertise. This Account Management course will provide you with education from industry specialists. The Account Management course is divided into 9 lectures. If you successfully complete the Account Management course, you will receive an instant pdf certificate free of charge. You may achieve your goals and prepare for your ideal profession by enrolling in this comprehensive Account Management course. The Account Management course offers students a comprehensive learning experience. This Account Management course is intended for professionals who want to excel in their field. This Account Management course covers all you need to know to become a specialist. The Account Management course begins with an overview of the Account Management. This Account Management course will provide you a complete overview of the Account Management, covering key ideas, usage techniques, and in-depth knowledge. The Account Management course materials were created with the help of Account Management professionals, and all information on Account Management is maintained up to date on a regular basis so that learners do not fall behind on current trends/updates on Account Management. You can learn new skills in Account Management by taking the Account Management course. Account Management training has been expertly designed for you to do remotely via e-learning. What Will You Learn? Define what you need to know about each client and will have the tools to find it Analyse the client Decision-Making Process Set realistic and challenging goals for each account Map out a key account strategy and action plans for current accounts List key skills and qualities required to succeed as an account manager Explain how to build profitable relationships with customers Identify the needs and wants of potential clients Evaluate the risk factors involved in selecting a port for your imports Recognize possible changes that could affect your business Course Content Introduction to Fundamentals of Account Management Introduction to Fundamentals of Account Management Key Account Manager Key Account Manager Account Management Roles and Responsibilities Account Management Roles and Responsibilities Relationship Stages Relationship Stages Developing Key Relationships Developing Key Relationships Account Management Activities Account Management Activities Identifying and Responding to Business Changes Identifying and Responding to Business Changes Account Risk Adjustments and Reassignments Account Risk Adjustments and Reassignments Conclusion Conclusion A course by Xpert Learning RequirementsBasic skills in English and Elementary understanding of Sales Audience Suitable for sales and business development people at all levels looking to identify opportunities and grow their key accounts by developing strategies to manage strong partnership relationships. Audience Suitable for sales and business development people at all levels looking to identify opportunities and grow their key accounts by developing strategies to manage strong partnership relationships.