26842 Management courses in Congleton delivered Online

This course embarks on a journey through advanced strategies in Customer Relationship Management (CRM), exploring pivotal concepts and methods essential for effective implementation. Upon successful completion, participants will gain proficiency in the following areas:   Explore CRM models driving loyalty and engagement to shape successful customer relationships. Delve into managing interactions, fostering enduring relationships via empathetic communication and issue resolution. Uncover the customer lifecycle stages, gaining insights into navigation and optimization from awareness to loyalty. Explore CLV's (Customer Lifetime Value) importance, its calculation, and leveraging for strategic business decisions. This course delves into advanced CRM strategies, including diverse models fostering loyalty and engagement. It covers managing interactions, navigating customer lifecycles, and leveraging Customer Lifetime Value (CLV) for strategic decision-making. This course delves deeply into CRM strategies, including advanced models, customer interaction management, and customer lifecycle value, aiming to equip professionals with vital skills for business success. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Exploring Advanced Strategies in Customer Relationship Management (CRM) Self-paced pre-recorded learning content on this topic. Exploring Advanced Strategies In Customer Relationship Management Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. CRM Manager Relationship Marketing Manager Customer Experience Manager Sales Operations Manager Customer Retention Specialist Business Development Manager Account Manager Customer Success Manager CRM Implementation Consultant Marketing Automation Specialist Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support | All-Inclusive Cost

Follow your dreams by enrolling on the Travel and Tourism: Marketing, Customer Service and Transport Management course today and develop the experience, skills and knowledge you need to enhance your professional development. Travel and Tourism: Marketing, Customer Service and Transport Management will help you arm yourself with the qualities you need to work towards your dream job. Study the Travel and Tourism: Marketing, Customer Service and Transport Management training course online with Janets through our online learning platform and take the first steps towards a successful long-term career. The Travel and Tourism: Marketing, Customer Service and Transport Management course will allow you to enhance your CV, impress potential employers, and stand out from the crowd. This Travel and Tourism: Marketing, Customer Service and Transport Management course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Study the Travel and Tourism: Marketing, Customer Service and Transport Management course through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the Travel and Tourism: Marketing, Customer Service and Transport Management course, to ensure you are supported every step of the way. Get a digital certificate as proof of your Travel and Tourism: Marketing, Customer Service and Transport Management course completion. Janets is one of the top online training course providers in the UK, and we want to make education accessible to everyone! Learn the essential skills you need to succeed and build a better future for yourself with the Travel and Tourism: Marketing, Customer Service and Transport Management course. The Travel and Tourism: Marketing, Customer Service and Transport Management course is designed by industry experts and is tailored to help you learn new skills with ease. The Travel and Tourism: Marketing, Customer Service and Transport Management is incredibly great value and allows you to study at your own pace. With full course access for one year, you can complete the Travel and Tourism: Marketing, Customer Service and Transport Management when it suits you. Access the Travel and Tourism: Marketing, Customer Service and Transport Management course modules from any internet-enabled device, including computers, tablets, and smartphones. The Travel and Tourism: Marketing, Customer Service and Transport Management course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the Travel and Tourism: Marketing, Customer Service and Transport Management now and start learning instantly! What You Get Out Of Studying Travel and Tourism: Marketing, Customer Service and Transport Management With Janets Free PDF certificate upon successful completion of the Travel and Tourism: Marketing, Customer Service and Transport Management Full one-year access to Travel and Tourism: Marketing, Customer Service and Transport Management Course materials Instant assessment results with the Travel and Tourism: Marketing, Customer Service and Transport Management No hidden fees with the Travel and Tourism: Marketing, Customer Service and Transport Management Full tutor support available from Monday to Friday with the Travel and Tourism: Marketing, Customer Service and Transport Management Study the Travel and Tourism: Marketing, Customer Service and Transport Management at your own pace Benefit from instant feedback through mock exams and multiple-choice assessments Gain a complete understanding of Travel and Tourism: Marketing, Customer Service and Transport Management Accessible, informative modules taught by expert instructors Get 24/7 help or advice from our email and live chat teams with the Travel and Tourism: Marketing, Customer Service and Transport Management Study the Travel and Tourism: Marketing, Customer Service and Transport Management in your own time through your computer, tablet or mobile device Improve your chance of gaining professional skills and better earning potential by completing the Travel and Tourism: Marketing, Customer Service and Transport Management Description  The Travel and Tourism: Marketing, Customer Service and Transport Management training course is delivered through Janets' online learning platform. Access the Travel and Tourism: Marketing, Customer Service and Transport Management content from any internet-enabled device whenever or wherever you want to. The Travel and Tourism: Marketing, Customer Service and Transport Management course has no formal teaching deadlines, meaning you are free to complete the course at your own pace. Method of Assessment  To successfully complete the Travel and Tourism: Marketing, Customer Service and Transport Management course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the Travel and Tourism: Marketing, Customer Service and Transport Management course. After successfully passing the Travel and Tourism: Marketing, Customer Service and Transport Management course exam, you will be able to apply for a CPD-accredited certificate as proof of your Travel and Tourism: Marketing, Customer Service and Transport Management qualification. Certification All students who successfully complete the Travel and Tourism: Marketing, Customer Service and Transport Management course can instantly download their digital certificate. You can also purchase a hard copy of the Travel and Tourism: Marketing, Customer Service and Transport Management course certificate, which will be delivered by post for £9.99. Who Is This Course For: The Travel and Tourism: Marketing, Customer Service and Transport Management is ideal for those who already work in this sector or are an aspiring professional. This Travel and Tourism: Marketing, Customer Service and Transport Management course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The Travel and Tourism: Marketing, Customer Service and Transport Management is open to all students and has no formal entry requirements. To study the Travel and Tourism: Marketing, Customer Service and Transport Management course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Career Path: The Travel and Tourism: Marketing, Customer Service and Transport Management is ideal for anyone who wants to pursue their dream career in a relevant industry. Learn the skills you need to boost your CV and go after the job you want. Complete the Travel and Tourism: Marketing, Customer Service and Transport Management and gain an industry-recognised qualification that will help you excel in finding your ideal job. Course Content Travel and Tourism: Marketing, Customer Service and Transport Management Module 1: Introduction to Travel and Tourism Introduction to Travel and Tourism 00:13:00 Module 2: Tourism Products and Services Tourism Products and Services 00:13:00 Module 3: Tour Operating and Travel Retailing Tour Operating and Travel Retailing 00:13:00 Module 4: Marketing in Travel and Tourism Marketing in Travel and Tourism 00:11:00 Module 5: Developing Communication Skills Developing Communication Skills 00:13:00 Module 6: Customer Service and Satisfaction Customer Service and Satisfaction 00:10:00 Module 7: Customer Relationship Management (CRM) Customer Relationship Management (CRM) 00:16:00 Module 8: Human Resource Management in Travel Industry Human Resource Management in Travel Industry 00:15:00 Module 9: Crisis and Visitor Attraction Management Crisis and Visitor Attraction Management 00:20:00 Module 10: Transport Management Procedure Transport Management Procedure 00:15:00 Module 11: Sustainable Tourism Sustainable Tourism 00:09:00 Module 12: Public Awareness Campaigns Public Awareness Campaigns 00:11:00 Module 13: Brexit and Its Impact on Tourism Industry Brexit and Its Impact on the Tourism Industry 00:26:00 Mock Exam Mock Exam - Travel and Tourism: Marketing, Customer Service and Transport Management 00:20:00 Final Exam Final Exam - Travel and Tourism: Marketing, Customer Service and Transport Management 00:20:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Are you looking forward to Human Resources Management course, the most demanding skills, for the ongoing year and beyond? Then you are in the perfect place. Let's explore! You will Get **FREEEmployment Law Course** as a complement. Our Human Resources Management course begins with the fundamentals before advancing gradually to more complicated subjects. As a result, this Human Resources Management course's lessons are all clear-cut and simple to comprehend. Key Highlights for Human Resources Management: CPD Accredited Course Unlimited Retake Exam & Tutor Support Easy Accessibility to the Course Materials 100% Learning Satisfaction Guarantee Lifetime Access & 24/7 Support Self-paced online course Modules Curriculum Breakdown: Module 01: Introduction to Human Resources Management Module 02: Employee Recruitment and Selection Procedure Module 03: Employee Training and Development Process Module 04: Performance Appraisal Management Module 05: Employee Relations Module 06: Motivation and Counselling Module 07: Ensuring Health and safety at the Workplace Module 08: Employee Termination Module 09: Employer Record and Statistics Module 10: Essential UK Employment Law Method of Assessment MCQ Based Passing Marks 60% Unlimited Retake Exam Instant Assessment and Feedback Certification CPD Accredited (CPD QS) Certificate Digital (PDF) & Hardcopy certificates are available CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in Human Resources Management course. Requirements Learners seeking to enrol for the Human Resources Management Course should meet the following requirements; Basic knowledge of English Language, which you have already Basic Knowledge of Information & Communication Technologies for studying online or digital platform Stable Internet or Data connection in your learning devices Career path After completing Human Resources Management course, you can explore trendy and in-demand jobs related to this course, such as- HR Manager HR Administration Assistant HR Advisor Director of HR HR Administrator Certificates CPD Accredited Hard Copy Certificate Hard copy certificate - Included After successfully completing this course, you can get CPD accredited hardcopy certificate for free. The delivery charge for the hardcopy certificate inside the UK is £3.99, and international students need to pay £9.99 to get their hardcopy certificate. CPD Accredited PDF Certificate Digital certificate - Included After successfully completing this course, you can get a CPD accredited digital PDF certificate for free.

Description: In the current day and age, you must stand out and intrigue recruitment managers, such that your enhanced skills inspires them to show curiosity in your personality. What better way to improve your skill set and put yourself in the shoes of an HR manager than with this CPD certified HR and Payroll Management course. This simple and easy course is divided into two sections each focusing on human resources management and payroll management respectively. First, you learn about human resources management as you explore its development in the modern day. Following that, you will read about subjects such as recruitment, interview, retention, health & safety, disciplining employees and terminating them. In the next section, payroll management is discussed by learning basic terminologies, accounting methods, understanding balance sheets, other financial statements and so much more. This is a great tool if used correctly as you can easily gain more knowledge about the recruitment process and utilize it to your advantage. So, take this course now for the double feature of improving your payroll management skills as well. Who is the course for? People who want to work in human resources People looking to be successful in interviews by learning how interviewers think Professionals wanting to improve their skills in Payroll management Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: HR and Payroll Management is a useful qualification to possess and would be beneficial for any professions or career from any industry you are in such as: Payroll Administer HR Manager Recruitment Consultant Office Manger Human Resource Management Module One - Getting Started 00:30:00 Module Two - Human Resources Today 01:00:00 Module Three - Recruiting and Interviewing 01:00:00 Module Four - Retention and Orientation 01:00:00 Module Five - Following Up With New Employees 01:00:00 Module Six - Workplace Health & Safety 01:00:00 Module Seven - Workplace Bullying, Harassment, and Violence 01:00:00 Module Eight - Workplace Wellness 01:00:00 Module Nine - Providing Feedback to Employees 01:00:00 Module Ten - Disciplining Employees 01:00:00 Module Eleven - Terminating Employees 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities - Advanced Diploma in Human Resource Management 00:00:00 Bookkeeping & Payroll Basics Module One - Introduction 00:30:00 Module Two - Basic Terminology 01:00:00 Module Three - Basic Terminology (II) 01:00:00 Module Four - Accounting Methods 01:00:00 Module Five - Keeping Track of Your Business 01:00:00 Module Six - Understanding the Balance Sheet 01:00:00 Module Seven - Other Financial Statements 01:00:00 Module Eight - Payroll Accounting Terminology 01:00:00 Module Nine - End of Period Procedures 01:00:00 Module Ten - Financial Planning, Budgeting and Control 01:00:00 Module Eleven - Auditing 01:00:00 Module Twelve - Wrapping Up 00:30:00 Managing Payroll What Is Payroll? 00:30:00 Principles Of Payroll Systems 01:00:00 Confidentiality And Security Of Information 00:30:00 Effective Payroll Processing 01:00:00 Increasing Payroll Efficiency 01:00:00 Risk Management in Payroll 00:30:00 Time Management 00:30:00 Personnel Filing 00:30:00 When Workers Leave Employment 01:00:00 Hiring Employees 00:30:00 Paye and Payroll for Employers 01:00:00 Tell HMRC about a New Employee 01:00:00 Net And Gross Pay 00:30:00 Statutory Sick Pay 00:30:00 Minimum Wage for Different types of Work 01:00:00 Recommended Reading Recommended Reading: HR and Payroll Management 00:00:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- HR and Payroll Management 00:30:00 Final Exam Final Exam- HR and Payroll Management 00:30:00

Key Account Management Training Certification This course is phenomenal for first-time and new arrangements as key record supervisor. As it is the job of the key record supervisor to support and cultivate the associations with your most significant clients and, in bigger organizations, deal with the group liable for taking care of a specific record or gathering of records, it is indispensable that the KAM has the important abilities and information. In this course, they will figure out how to deal with their records, how to deal with their group of record chiefs, how to improve client/account relations and how to conquer boundaries to development. The course gives exercises in speculation versus return, objective and target-setting and systems administration. What's Covered in the Course? At the point when you enlist a colleague on this course, they will cover the accompanying themes: An outline of what key record the board is and what it involves; The obligations and duties in the job of key record director and how they can be successfully performed, Strategies that guide in appropriately focusing on close to home responsibility, so that undertakings are appointed and finished in an opportune way; Step by step instructions to explore different kinds of clients and what their various necessities are; Tips and exhortation, to help focus on in the work environment, with regards to group undertakings, projects and different positions; Recognizable proof and appraisal of individual qualities and shortcomings, so they can be successfully utilized or improved; Step by step instructions to design a methodology for every single key record; Step by step instructions to perceive and manage potential and genuine dangers in the work environment; Step by step instructions to oversee connections in the work environment, for the best advantage of everybody included; The most effective method to coordinate with clients and their key record staff. What are the Benefits of the Course? There are a scope of advantages for your representative to appreciate on this course, and they include: This course guarantees that your new key record director is prepared to begin their work with the key abilities and information expected to get down to business. This is especially significant, in the event that you are delegating another key record administrator to a significant record that has been very much overseen by the past holder of the position. It empowers a smooth progress that keeps the client calm with the adjustment in work force. Instructed in 5 modules, the course is extensive however permits students to concentrate deftly, voluntarily, and on any gadget with a web association; Upon fruitful finishing of the course, the colleague will be given an industry-perceived testament.

Employment Law & Agile HR Management Diploma Gain a competitive edge in the HR landscape with our Employment Law & Agile HR Management Diploma. Acquire mastery over Employment Law & Agile HR Management protocols to lead your organisation to success. Transform your career with this must-have diploma in Employment Law & Agile HR Management. Learning Outcomes: Analyse core principles of Employment Law & Agile HR Management. Apply Employment Law in constructing employment contracts. Evaluate rights and responsibilities during employment using Employment Law. Utilise Agile HR Management Methodology as per UK Employment Law in talent development. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Key Modules from Employment Law & Agile HR Management Diploma: Legal Recruitment Process: Implement lawful hiring procedures as per UK Employment Law. Employment Contract: Draft and review employment contracts, strictly adhering to Employment Law guidelines. Rights During Employment: Navigate and uphold employee rights, employing the pillars of Employment Law. Talent Management: Maximise talent potential through Agile HR Management, while remaining compliant with Employment Law. Agile HR Techniques: Implement cutting-edge Agile HR Management strategies.

Give a compliment to your career and take it to the next level. This Property Management bundle will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate your skills for your next promotion, this Property Management bundle will help you stay ahead of the pack. Throughout the Property Management programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector. Along with this course, you will get 10 premium courses, an originalhardcopy, 11 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This Property Management Bundle Consists of the following Premium courses: Course 01: Property Management Course 02: Property Development Diploma Course 03: Property & Estate Agent Course 04: Social Housing and Tenant Management Level 2 Course 05: Property Law and Legislation Course 06: Understanding Wills and Probate Laws - Level 2 Course 07: Construction Industry Scheme (CIS) Course 08: Capital Budgeting & Investment Decision Rules Course 09: Level 3 Tax Accounting Course 10: Customer Service Course 11: Sales: Psychology of Customers Course 12: Business Writing Enrol now in Property Management to advance your career, and use the premium study materials from Apex Learning. The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Property Management expertise and essential knowledge, which will assist you in reaching your goal. Curriculum: Course 01: Property Management Introduction Role and Responsibilities Listing Properties and Marketing The Letting Process and Tenancy Agreement The Property Management Process Keeping Tenants Long Term Regulations Changes in the UK Property Market: An Opportunity How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Property Management bundle. Requirements Our Property Management course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path Having this Property Management expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included You will get the PDF Certificate for the title course (Property Management) absolutely Free! Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Property Management) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Tackling the day to day millennial employee management problems Do you find yourself out of step when managing your new generation millennial employees? Are you lost in their conversations even if you are the boss? Well, not to worry anymore because this course can definitely help you out. What you need to understand is - this generation, like all generations before it, has its own personality. They are the creation of new cultures and social activities. They create and live in their own mind space. This course will help you to understand their psyche and develop managerial skills that will make you an amazing boss. Most importantly, you can expect to learn how to characterize a generation, including generations other than the millennials themselves. Explore the opportunities in dealing with millennials in the workplace and create an onboarding process for them. Learn about the uniqueness of different generations and develop action plans on working with Millennials and learn from retrospection. So, what are you waiting for? Take a leap and jump into a cluster of different cultures. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Millennial Onboarding Module One - Getting Started 00:30:00 Module Two - Purpose of Onboarding 01:00:00 Module Three - Introduction 01:00:00 Module Four - Millennials and Onboarding 01:00:00 Module Five - Onboarding Checklist 01:00:00 Module Six - Engaging the Millennial Employee 01:00:00 Module Seven - Following Up With the Millennial Employee 01:00:00 Module Eight - Setting Expectations with the Millennial Employee 01:00:00 Module Nine - Mentoring the Millennial 01:00:00 Module Ten - Assigning Work to the Millennial Employe 01:00:00 Module Eleven - Providing Feedback 01:00:00 Module Twelve - Wrapping Up 00:30:00 Employee Management Course: Millennial Onboarding- Activities 00:00:00 Bridging Generation Gap Module One - Getting Started 01:00:00 Module Two - History 00:30:00 Module Three - Traditionalist 01:00:00 Module Four - Baby Boomers 01:00:00 Module Five - Generation X 01:00:00 Module Six - Generation Y 01:00:00 Module Seven - Differentiations Between 01:00:00 Module Eight - Finding Common Ground 01:00:00 Module Nine - Conflict Management (I) 01:00:00 Module Ten - Conflict Management (II) 01:00:00 Module Eleven - The Power of 4 00:30:00 Module Twelve - Wrapping Up 01:00:00 Bridging the Generation Gap in the Workplace Course- Activities 00:00:00 Mock Exam Mock Exam- Employee Management: Generation Difference 00:30:00 Final Exam Final Exam- Employee Management: Generation Difference 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

LOOKING FOR: ADULT FICTION, NON-FICTION Emily MacDonald joined 42 management and production company in 2019, working with Eugenie Furniss across her clients. She is now an agent in the Books Department, and is building her own list. Send Emily a story with characters that just won't leave her and a narrative that pulls her in, keeping her immersed in the world well after she has finished reading. She reads across a wide-range and has a particular interest in: book club, high-concept crime/thriller, upmarket and literary fiction. In fiction, Emily would love to find a crime/thriller set within a subcult: a modern retelling of British folklore (think Kamila Shamsie’s Home Fire); an unconventional love story; and a character led journey of self-discovery (especially one set within a diasporic community). Emily is also looking for narrative non-fiction which immerses the reader into an untold true story (personal or historical), exploring a new point of view, and providing a compelling social commentary, with an investigative twist. Think the obsessive vein of Kirk W. Johnson or personal/political dispatches of Aidan Hartley. Emily wants her horizons to expand while she reads. In both fiction and non-fiction, Emily loves stories woven into their surroundings, where the setting is as central a character as those who drive the narrative. In both spheres, she is keen to hear from Scottish and regional voices with stories to tell. Please note, Emily is not currently accepting submissions for Children's lit/YA and SFF. Emily would like you to submit a covering letter, 1 - 2 page synopsis and the first 5,000 words of your manuscript in a single word document. (In addition to the paid sessions, Emily is kindly offering one free session for low income/under-represented writers. Please email agent121@iaminprint.co.uk to apply, outlining your case for this option which is offered at the discretion of I Am In Print).  By booking you understand you need to conduct an internet connection test with I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting. The submission deadline is: Thursday 4th September 2025