1809 Listening courses

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits. Overview In this course, you will develop the skills to coach for results. You will:  Describe the benefits of customer service, identify internal customers, identify the benefits to you of giving good customer service, and identify how you can help your company to excel. Identify the major trends in customer service today and the combination of criteria required for customer satisfaction. Identify the benefits of bringing respect, emotional support, and a personal touch to customer interactions, and apply the personal touch to customer interactions. Identify the six categories of face-to-face communication, the critical success factors in face-to-face communication, and the benefits of actively listening to your customers. Identify remote customer service communication channels and apply remote customer service best practices. Identify guidelines for handling unreasonable customers, explore ways to handle angry customers, and identify guidelines for handling unhelpful colleagues. Take action to increase the loyalty of the customers you serve. You will also identify guidelines for dealing with moments of truth, identify the benefits of customer complaints, identify the steps in the service recovery process, and analyze the moments of truth in a real-life situation. As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions.Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company?s bottom line and make a customer?s life a little easier. Understanding Customer Service Describe Customer Service Benefits Recognize the Importance of Internal Customer Service Identify How Customer Service Benefits You Excel with Customer Service Identifying How Customers Define the Success of Your Company Recognize Trends in Customer Service Identify Criteria for Customer Satisfaction Increasing Customer Satisfaction Identify Characteristics of the Personal Touch Create Lasting Positive Impressions on Your Customers Providing Face-to-Face Customer Service Identify Categories of Face-to-Face Contact Understand the Critical Success Factors in Face-to-Face Customer Service Identify the Characteristics of Active Listening Providing Remote Customer Service Identify Remote Customer Service Communication Channels Apply Remote Customer Service Best Practices Engaging Difficult Customers Serve Difficult Customers Manage Angry Customers Deal with Difficult or Unhelpful Colleagues Increasing Customer Loyalty Optimize Moments of Truth Recognize the Value of Customer Complaints Identify the Stages of the Service Recovery Process

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Here's what you get: Step by step Holistic Health: Discovering the World of Allied Health lessons One to one assistance from Holistic Health: Discovering the World of Allied Healthprofessionals if you need it Innovative exams to test your knowledge after the Holistic Health: Discovering the World of Allied Healthcourse 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all twenty-five Holistic Health: Discovering the World of Allied Health courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Holistic Health: Discovering the World of Allied Health certificate and transcript on the next working day Easily learn the Holistic Health: Discovering the World of Allied Health skills and knowledge you want from the comfort of your home CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? 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This course is for you if you work with people as a leader or manager and are looking at ways to help improve performance by developing emotional intelligence through coaching. The GROW (Goal, Reality, Options, Will) Model is a well-respected tool in coaching and this is explored to improve your questioning and listening techniques. It demonstrates the power of coaching through the use of a structure that enables questioning to flow conversationally and in a logical sequence.

Level 5 Diploma(FREE QLS Endorsed Certificate)| 11 CPD Courses+11 PDF Certificates| 140 CPD Points|CPD & CiQ Accredited

Level 4 Diploma(FREE QLS Endorsed Certificate)| 11 CPD Courses+11 PDF Certificates| 140 CPD Points|CPD & CiQ Accredited

Winning with Communication - Master Communication Skills will help you to transform your life for better personal and professional communication. You will advance faster towards upgraded careers, relationships, happiness and success.  In this course, you will learn to say things that people would listen to. Also, you will build relationship skills for a higher value in life. Eventually, your communication skills will lead to better income and effective target achievement. What you'll learn Connect Faster With Other People Boost 'Likeablility' Have Deeper Relationships with Others Be Heard More By Others Be More Influential Be More Successful At Work & Home Improve Relationships Be Better Able To Get Your Needs Met Create Closeness & Understanding Achieve Your Goals Faster Why You Should Choose 'Winning with Communication - Master Communication Skills' Access from all types of devices with internet access and optimum screen size 2 hours of video lessons 1 full-length article 1 downloadable resource A CPD-accredited certificate of completion Opportunity to download PDF certification promptly after successful completion of the course. Connect faster with people Work on healthier relationships Boost your listening skills for a better understanding of others opinions Achieve your career goals faster Improve personal and professional relationships Build deeper relationships Meet the need of your colleagues and dear ones better Who is this course for? The course in communication skills particularly applies to salespeople, teachers, counsellors and therapists, public speakers, business owners and managers. However, the importance of communication skills in our life makes it one of the major qualifications of landing good jobs. Requirements Computer and Internet access Basic English Skills Career Path Mastering communication skills, you can advance your career smoothly as you will be able to maintain a healthy working environment and professional life. Any graduate with prior experience in any customer service positions and sales positions get a job quicker than others. Winning With Communication - Master Communication Skills PROMO Communication (BEST) FREE 00:06:00 Introduction To Communication - Goals & Benefits FREE 00:07:00 Key Principles Of Communication 00:14:00 We Are ALWAYS Communicating 00:17:00 Fundamentals Of Communication - Part 1 00:06:00 Fundamentals Of Communication - Part 2 00:08:00 Great Communication Tips - Part 1 00:14:00 Great Communication Tips - Part 2 00:19:00 Self-Talk & Powerful Language 00:10:00 Miscommunication 00:06:00 Still MORE Great Tips! Part 1 00:13:00 Still MORE Great Tips! Part 2 00:08:00 Still MORE Great Tips! Part 3 00:05:00 Final Thoughts and Suggestions 00:06:00

Course Overview Discover how to take your presentation skills and confidence with audience interaction to a higher level with this course on Advanced Communications & Public Speaking. Even when people have overcome initial challenges and difficulties of speaking or presenting to influential groups, they may still find it hard to master other communication elements in their role. With this next-step training, you will be guided through some further techniques and methods to make sure that your message and voice are heard loud and clear by an audience. This Communications tutorial is aimed at those who have taken the first steps into public speaking or presentational work and are looking to fully master their skills in this area. You will be shown how to speak in public with minimal preparation, use persuasion and charisma in business presentations, gain acute listening abilities, read the body language of others, and much more. This is an excellent continuation of a learning curve that will turn you into a confident and accomplished speaker for any type of circumstance or situation. This best selling Advanced Communications & Public Speaking has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Advanced Communications & Public Speaking is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Advanced Communications & Public Speaking is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Advanced Communications & Public Speaking is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Advanced Communications & Public Speaking, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Advanced Communications & Public Speaking will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Advanced Communications & Public Speaking to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Prepare for a rewarding career in teaching English to speakers of other languages (TESOL) with our comprehensive Training Diploma Course. Gain essential skills in language teaching methodology, lesson planning, and classroom management. Receive practical training and support to become a confident and effective TESOL educator. Whether you're a seasoned educator or new to the field, this course equips you with the expertise to succeed in teaching English worldwide.

Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Language skills can be the career gift that keeps on giving: Being able to speak, explain, and negotiate in another language makes you more employable, increases your confidence, and can lead to a higher salary. Learn and explore your opportunities as a: Teacher, Private Tutor or Online Tutor | Interpreter | Translator | Children's Book Writer | Blogger, Speaker and Seller| YouTuber or Podcaster| Tour Guide| Liaison Officer Languages You'll Master: Spanish German French Italian Portuguese Become a fluent multilingual adopting the fundamental skills of European language by joining the exclusive European Languages Training Bundle (5 Languages Masterclass) course. This expertly designed course offers you a comprehensive and productive learning session, teaching you the skills to speak in European languages, maintaining all the grammar and linguistic features. What's more, the course will develop your listening skills alongside. European Languages Training Bundle (5 Languages Masterclass) will provide you with the CPD certificate that you'll need to succeed. With a single payment, you will gain access to European Languages Training Bundle (5 Languages Masterclass) including 10 Career development courses, an original hardcopy certificate, transcript and a student ID. Experienced tutors and mentors will be there for you whenever you need them, and solve all your queries through email and chat boxes. This Language Learning (Spanish, German, French, Italian, Portuguese) Bundle Consists of the following Premium courses: Course 01: Spanish Language for Beginners Course 02: Spanish Language: Intermediate Level Course 03: German Language for Beginners Course 04: German Language: Intermediate Level Course 05: French Language for Beginners Course 06: French Course - Intermediate Level Course 07: Simple French Grammar II Course 08: Italian Language for Beginners Course 09: Italian Language Course - Intermediate Course 10: Portuguese Language for Beginners Course 11: Advanced Portuguese Grammar Language Learning (Spanish, German, French, Italian, Portuguese) Anyone from any background can enrol in this Language Learning (French, German, Italian, Spanish, Portuguese) bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. CPD 180 CPD hours / points Accredited by CPD Quality Standards Who is this course for? There is no experience or previous qualifications required for enrolment on this Language Learning (Spanish, German, French, Italian, Portuguese) training. It is available to all students, of all academic backgrounds. Requirements Our European Languages Training Bundle (5 Languages Masterclass) is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, Language Learning (Spanish, German, French, Italian, Portuguese) can be studied in your own time at your own pace. Career path Having these various Language Learning (Spanish, German, French, Italian, Portuguese) CPD certificates will increase the value in your CV and open you up to multiple sectors such as: Teacher, Private Tutor or Online Tutor. ... Interpreter. ... Translator. ... Children's Book Writer. ... Blogger, Speaker and Seller. ... YouTuber or Podcaster. ... Tour Guide. ... Liaison Officer. Certificates Certificate of completion Digital certificate - Included

Quality Guarantee Promising training excellence, satisfaction gurantee Accredited by: CPD UK & Quality License Scheme Tutor Support: Unlimited support via email, till you complete the course Recognised Certification: Accepted by thousands of professional bodies Start Anytime: With 1 year access to the course materials Online Learning: Learn from anywhere, whenever you want This Leadership and Management Course will enable you to excel as a leader with the essential skills to motivate the team, resolve conflict, and achieve organisational goals and drive success. This course at a glance Accredited by CPD UK Endorsed by Quality Licence Scheme Understand critical thinking skills, change processes and able to use process for decision-making Learn current leadership theories and how they are put into practice personally, locally, and globally Learn how to plan, organize, and execute complex business tasks in an effective and efficient manner Gain knowledge of diverse cultures, cross-culture communication, and the uses of power between groups Learn how to use your intelligence, intuition, voices, and ears to constructively engage with others Develop practical skills and tools such as time management, meeting management, team building, and group dynamics Learn how to communicate( written and spoken word, non-verbal language, and listening skills) with others effectively to manage conflicts, develop relationships, and work across differences Why Leadership and Management Course right for you? Leadership and Management course is ideal for people who want to sharpen their leadership and managerial skills to succeed in their professional space. This course aims to help aspiring leaders manage people effectively and efficiently, teach strategies to build a healthy relationship with employees, and techniques to manage the development interventions. By the end of this course, you will gain practical skills and knowledge to become a successful leader and manager and that will help you lead effective teams, or enhance your skill-set to achieve better career opportunities. You will know the essential aspects of emotional intelligence and the process to develop them. Leadership and Management Course Details Accredited by CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.   The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Course Curriculum Personal Effectiveness - How to Be an Awesome Professional Monday: Self-Confidence Tuesday: Personal Time Management Wednesday: Assert Yourself Thursday: Problem Solving Friday: Presenting Managing Individuals - How to Get the Best From Your People Monday: Goal Setting Tuesday: Delegation Wednesday: Feedback Thursday: Poor Performance Friday: Coaching Communication Skills - How to Make Your Management Voice Heard Monday: Listening Tuesday: Motivating Wednesday: Meetings Thursday: Negotiating Friday: Conflict Team Management - How to Create and Keep a High Performance Team Monday: the Power of Teams Tuesday: Team Development Wednesday: Team Maintenance Thursday: the Four Essentials of Team Management Friday: Team Meetings Manager's Toolkit - How to Adapt to Whatever the Job Throws at You Monday: Emotional Intelligence Tuesday: Transactional Analysis Wednesday: the Scope Process Thursday: Selecting Management Styles Friday: the Powerhouse Loop Who should take this course? The leadership and management course is designed for students who want to hone their leadership and managerial skills to bag lucrative job opportunities in their careers. It is ideal for those in management positions and who want to acquire an in-depth knowledge of leadership styles, theories, and attributes to manage people and drive the business successfully. Entry Requirements There are no academic entry requirements for this Leadership & Management course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This leadership and management course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner can grasp from each section. In the assessment pass mark is 60% For a comprehensive learning experience, check out our Leadership, Project Management and Change Management - 3 Courses in 1 Bundle. This course will help you develop essential skills and knowledge to become an effective leader, manage projects efficiently and navigate organizational changes successfully. Certification Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs What Is a Leadership And Management Course? This is a program or training that focuses on developing the knowledge and skills and abilities required to effectively lead and manage individuals, teams and organisations. It is designed to enhance the capabilities of individuals. Learn more through our 'What is distributed leadership- everything you need to know' blog post. Does A Supervisorship Course Cost The Employer? This depends on the policies and practices of each individual employer. Some employers may invest in their employee's professional development and may cover the cost of a course. How Long Is An Online Supervisorship Course? The duration of a course can vary depending on some factors including the level of the course, the depth of contents, and the mode of delivery. Courses can range from short-term workshops to comprehensive certificate or degree programs. Short-term workshops may last anywhere from a few hours to a few days. On the other hand, the degree programs may take 3-4 years to complete. How To Apply For Level 5 Courses? To apply for level 5 courses, you generally need to follow these steps: After selecting our desired course, check the entry requirements, gather necessary documents, fill out the application form and submit it, pay the application fee and follow up for a response.