2893 Learning courses in Belfast delivered Live Online

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with some experience in the field who want to expand or refresh their knowledge and improve their skills. It is also intended for customer service professionals who have taken on, or are looking to assume, greater leadership responsibility. Overview In this course, you will refresh and expand your customer service skill set. You will: Apply fundamental customer service knowledge and skills. Manage your everyday workflow. Take care of customers by assessing their needs, resolving their issues, and encouraging further sales. Deal with challenging customer interactions. Apply customer service leadership skills In this course, you will apply important principles and skills you can use as a customer service professional. In addition to providing basic customer service, you'll also learn important principles and skills that will empower you to solve difficult and challenging customer interactions, encourage further sales, and take on leadership responsibilities. Applying Customer Service Foundations Topic A: Assess Customer Service Basics Topic B: Develop Interpersonal Skills Managing Your Workflow Topic A: Apply Organizational Skills Topic B: Handle Simultaneous Customer Contacts Topic C: Manage Individual Stress Taking Care of Customers Topic A: Maintain Focus on the Issue Topic B: Assess Customers Topic C: Diagnose Customers? Problems Topic D: Educate the Customer Topic E: Resolve Customers? Problems Topic F: Encourage Further Sales Through Service Dealing with Challenging Customer Interactions Topic A: Recognize Difficult Situations Topic B: Work within Your Company Parameters Topic C: Handle a Difficult Interaction Topic D: Overcome Negativity Topic E: Redirect the Customer Topic F: Follow Up on a Challenging Situation Progressing to Leadership Topic A: Lead from Within Your Team Topic B: Address Escalated Customer Issues Topic C: Analyze Customer Service Metrics Additional course details: Nexus Humans Excellence in Customer Service (Advanced) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Excellence in Customer Service (Advanced) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for This course is geared for Python experienced attendees who wish to learn and use basic machine learning algorithms and concepts. Students should have skills at least equivalent to the Python for Data Science courses we offer. Overview Working in a hands-on learning environment, guided by our expert team, attendees will learn to Understand the main concepts and principles of predictive analytics Use the Python data analytics ecosystem to implement end-to-end predictive analytics projects Explore advanced predictive modeling algorithms w with an emphasis on theory with intuitive explanations Learn to deploy a predictive model's results as an interactive application Learn about the stages involved in producing complete predictive analytics solutions Understand how to define a problem, propose a solution, and prepare a dataset Use visualizations to explore relationships and gain insights into the dataset Learn to build regression and classification models using scikit-learn Use Keras to build powerful neural network models that produce accurate predictions Learn to serve a model's predictions as a web application Predictive analytics is an applied field that employs a variety of quantitative methods using data to make predictions. It involves much more than just throwing data onto a computer to build a model. This course provides practical coverage to help you understand the most important concepts of predictive analytics. Using practical, step-by-step examples, we build predictive analytics solutions while using cutting-edge Python tools and packages. Hands-on Predictive Analytics with Python is a three-day, hands-on course that guides students through a step-by-step approach to defining problems and identifying relevant data. Students will learn how to perform data preparation, explore and visualize relationships, as well as build models, tune, evaluate, and deploy models. Each stage has relevant practical examples and efficient Python code. You will work with models such as KNN, Random Forests, and neural networks using the most important libraries in Python's data science stack: NumPy, Pandas, Matplotlib, Seabor, Keras, Dash, and so on. In addition to hands-on code examples, you will find intuitive explanations of the inner workings of the main techniques and algorithms used in predictive analytics. The Predictive Analytics Process Technical requirements What is predictive analytics? Reviewing important concepts of predictive analytics The predictive analytics process A quick tour of Python's data science stack Problem Understanding and Data Preparation Technical requirements Understanding the business problem and proposing a solution Practical project ? diamond prices Practical project ? credit card default Dataset Understanding ? Exploratory Data Analysis Technical requirements What is EDA? Univariate EDA Bivariate EDA Introduction to graphical multivariate EDA Predicting Numerical Values with Machine Learning Technical requirements Introduction to ML Practical considerations before modeling MLR Lasso regression KNN Training versus testing error Predicting Categories with Machine Learning Technical requirements Classification tasks Credit card default dataset Logistic regression Classification trees Random forests Training versus testing error Multiclass classification Naive Bayes classifiers Introducing Neural Nets for Predictive Analytics Technical requirements Introducing neural network models Introducing TensorFlow and Keras Regressing with neural networks Classification with neural networks The dark art of training neural networks Model Evaluation Technical requirements Evaluation of regression models Evaluation for classification models The k-fold cross-validation Model Tuning and Improving Performance Technical requirements Hyperparameter tuning Improving performance Implementing a Model with Dash Technical requirements Model communication and/or deployment phase Introducing Dash Implementing a predictive model as a web application Additional course details: Nexus Humans Hands-on Predicitive Analytics with Python (TTPS4879) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Hands-on Predicitive Analytics with Python (TTPS4879) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Our one-day workshop aims to provide healthcare professionals with evidence-based knowledge to develop their theoretical and practical understanding of the importance of early communication between parents and infants. We also consider how to support parents’ bond with their babies when suffering with poor mental health. We explore how early experiences impact the child/parent relationship and how this influences brain development and the trajectory of infant mental health. We examine different types of crying and recognise the emotional impact this has on both the baby and carer and how participants can support parents in reading their baby’s behaviour and regulating their states. The workshop will also look at babies’ rapidly evolving sleep patterns and sleep cues and how staff can offer anticipatory advice to parents to encourage early good sleep habits. Workshop Aims To provide community staff with up-to-date evidence-based knowledge to develop an understanding of infant mental health, brain development and the importance of how early experiences impact on child/adult relationships. For professionals to develop an understanding of what babies are trying to say; to enable them to support parents in gaining confidence with tuning into and regulating their babies. To understand the evolving sleep patterns of babies up to a year old and how parents can support their baby to encourage early good sleep habits. Learning Outcomes By the end of this workshop participants will be able to: Understand how early relationships can influence the development of the infants’ brain and mental health. Explore crying babies and its impact on the baby and their carer. Understand the subtle cues of babies from birth onwards. Offer parents anticipatory advice to encourage early good sleep habits. Enable parents to respond to their baby’s cues in a sensitive, timely manner so the baby feels safe secure and loved; this is particularly important for parents who are struggling to bond with their baby, possibly as a result of postnatal depression or having experienced adverse childhood experiences themselves.

Memory Book: Create The Life You Love. Over 3-weeks/sessions, this course will take you, through the construction of this attractive die cut memory book. You will produce a memory book as shown to embellish with your own memories and thoughts, or to give to someone for them to embellish themselves. If you have no previous paper crafting experience, this course will introduce you to some of the basic materials, tools, equipment and techniques used in paper crafting and mixed media work. The course is suitable for experienced crafters too! You will be sent all the materials and equipment needed to complete the course.

Our one-day sleep workshop aims to provide healthcare professionals with evidence based knowledge to develop their theoretical and practical understanding of how to assess and manage sleep difficulties in pre-school children. It is an opportunity for you to enhance your sleep knowledge, add skills to your current professional tool box and feel confident in supporting young families with sleep. We have developed the workshop content and delivery to be highly engaging, interactive and relevant to all community staff working with families with young children experiencing sleep issues. Child focused, gentle, responsive and firmly grounded in research and evidence-based practice our training follows the Baby Friendly Initiative. The content will focus on practical evidence based issues relating to sleep assessment and identify interventions to guide and support parents and carers. This one-day workshop is accredited for 6 CPD Hours by The CPD Certification Service; “This is a good course delivering clear learning value.” Workshop Aims To provide community staff with up-to-date evidence based knowledge to develop their theoretical and practical understanding of sleep needs; sleep patterns; sleep cycles and common difficulties. To support community staff to enhance their confidence, skills and knowledge base in providing guidance to parents regarding sleep difficulties in pre school children. To provide an overview of evidence based gentle and responsive interventions used to help sleep difficulties in young children. Workshop Outcomes With the use of assessment tools – by the end of the day delegates will be able to: Understand typical sleep regulations, sleep needs and sleep cycles. Understand common sleep difficulties. Provide education to families on establishing good sleep hygiene, and provide anticipatory advice in the prevention of sleep difficulties. Understand how to undertake a sleep assessment for an infant and child, incorporating a sleep history and the use of a sleep diary. Gain an understanding of common sleep interventions used to help behavioural sleep difficulties in pre school children.

Join us at our Sustainability Summit for SMEs to learn how to build thriving businesses and resilient supply chains in a fun and interactive Refund Policy Contact the organiser to request a refund.Eventbrite's fee is nonrefundable. About this event Event lasts 5 hours 30 minutes Sustainability Summit for SMEs: Thriving Businesses and Strong Supply Chains! Welcome to the Sustainability Summit 2024, a 1-day online event focused on sustainability for founders and senior decision makers in small and medium enterprises (SMEs), including those in the supply chains of larger organisations! In today’s dynamic business landscape, sustainability isn't just a buzzword; it's a necessity. Small and medium size enterprises must go beyond policy statements and adopt cohesive, actionable strategies to thrive. WHEN Date: Tuesday, 22 October 2024 Time: 10:00 AM – 3:15 PM (BST) Where: online (virtual event) This online Sustainability Summit will cover essential topics such as: Marketing, HR (skills and talent development), Low-carbon digital assets, Procurement, Finance and ESG. It will feature Guest Speakers, dynamic panel discussions and real-world case studies. Designed with small and medium enterprises at the centre, this learning event promises to be inspiring and thought provoking. Speakers will provide practical, actionable insights for immediate implementation as well as share effective ways to enable you to be more adaptable in the medium to long-term. Book now to participate from the comfort of your workplace [or your home office]. Our lineup of speakers include: Prof. Dave Spicer, Director of Business & Community Engagement, Univ. of Bradford Richard Clarke, Founder and Managing Director of Highland Carbon Tracy Cartwright, SHEQ Consultant and Director of Applaud Business Consultancy Antony Gutsa, Founder & CEO of Ecoswap and Banking Professional Giles Metcalfe, Ethical Marketer at Giles Metcalfe Digital Carolyn McGarry Williams, Co-Founder of 4 My Card and Director of Marketing Trevor Gibbs, Web Accessibility Specialist Amelia Banful, Head of Business Strategy, Enviro Electronics Dr Veronica Broomes, Founder of Sustainability Support Service & Sustainability Expert David Conner, Founder at 2030hub & Global Goals Week Organiser BENEFITS: reasons why you should attend Expert Insights: Hear from Guest Speakers and Panellists about the latest trends in sustainability and forthcoming changes in policies and legislation. Real-world case studies: Discover success stories from other SMEs that integrated multiple facets of sustainability for business benefits. Innovative Strategies: Learn actionable approaches to embed sustainability in your business and how to showcase this to win new business and talent for the future. Future-proof your business: Get inspired by new processes and up-skilling opportunities. Equip yourself with the knowledge to adapt and thrive. Networking: Connect with attendees during an interactive and fun 'lunchtime' session. PRICE: from £97.00 PLUS BONUSES: YOUR SWAG BAG GIFTS: *Personalised digital business card: discounted price for 1 year subscription for attendees. [Usual price: £65 or US$70] *Eco-friendly gift card: 10% OFF *Sustainability Calendar 2025: 40% OFF for attendees [You save £27 or US$29] DONATION TO CHARITY Our commitment to People, Planet and Communities (business, geographic, places) is ongoing. For this 2024 Sustainability Summit [online], we will donate 1% of ticket price (ex. VAT) to The Rotary Foundation, our global charity of choice. WHO SHOULD ATTEND This Sustainability Summit is ideal for: • Business Founders and Senior Leaders: Gain strategic insights and learn practical actions to embed sustainability in your organisation’s DNA. • SMEs in Supply Chains: Understand how to meet the sustainability expectations of larger organisations and enhance your competitiveness. • Procurement and HR Professionals: Update your knowledge and gain useful insights about varied road maps to evidence sustainability -multiple pillars: planet, people for high social impact, ESG. Don’t miss this chance to learn more about how your business can be at the forefront and boost competitiveness with embedding sustainability for environmental, social and economic benefits. BOOK YOUR PLACE NOW https://www.eventbrite.co.uk/e/sustainability-summit-for-smes-thriving-businesses-and-strong-supply-chains-tickets-993387768557 DON'T MISS OUT Don't miss this opportunity to learn in a dynamic virtual meeting, network with business leaders and founders in a professional environment and gain the knowledge you need to take your business to the next level with capable and resilient supply chains! #sustainabilitysummit, #onlinesustainabilityevent, #sustainabilitytraining, #CSR, #sustainabilityforSMEs, #businesssustainability #summit, #greenbusiness, #online, #supplychains, #planet #forpurpose #betterbusiness, #netzero, #conference

Help! I can't Wait to ask for a Break...and more! This workshop is a must for parents, caregivers and professionals working and/or living with people who have complex communication needs. You will learn how to teach critical communication skills that lead to greater independence in the home, work, school and community settings. We review nine specific skills: requesting reinforcers, requesting help, requesting a break, indicating yes and no, waiting, following directions, schedule-following and transitioning. Through lecture, demonstrations, video and participatory activities, you will acquire specific teaching strategies that are relevant for anyone who has limited communication skills, regardless of their communicative modality (e.g., Picture Exchange Communication System [PECS], signing, device use, speech). WHAT YOU WILL LEARN Define functional communication Identify and evaluate nine critical communication skills Design effective teaching strategies to promote these skills independent of modality Incorporate effective visual strategies for all communicators Incorporate critical communication skills into functional activities and routines WORKSHOP DETAILS Agenda: 9:00 AM - 4:30 PM Registration Time: 8:30 AM - 9:00 AM Tuition Includes: Detailed handout with space for note taking, delegate practise/resources pack - value £15 Certificate of Attendance CEUs: 6.0 BACB CEUs; Satisfactory completion of this course requires participants to be present for the duration of the course and to participate in all student responding activities (e.g. questions, role play, quizzes, and surveys). Pyramid Educational Consultants is an approved BACB ACE Provider for Learning (Type 2) Continuing Education Credits. The BACB does not warrant, endorse, sponsor, approve, or partner with the event, organisation, or instructor.

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“You don't take a photograph. You make it" - Ansel Adams Photography For Parents - Editing In Lightroom Next course starts 11 March 2024 Editing is an essential skill for anyone with even just a passing interest in photography. Much as we try, we can't always get everything right in camera and editing tools help us bring our vision to life, help correct problems and allow our images to look beautifully polished.  We teach how to do all these things in Adobe Lightroom because it's a powerful, intuitive and affordable tool used by Pros around the world for that very reason. KEY COURSE INFO: Course type: Instructor-led Course duration: 4 weeks + prep module Course format: Online course with interactive edit-along live classes, feedback on your learning and support group WHAT YOU LEARN: From being able to correct issues such as over/under exposure, issues with colour or graininess to bringing your vision to life, creating mood and tone to your images, knowing how to use editing software is a must. But good and purposeful editing goes way beyond just slapping on a preset or a filter - in our course we teach you all about the tools - not just what all of them do but how, and we teach you how to know what to use and when to achieve certain effects.everything you need to allow you to style your photos, confidently use the software and fix common problems. editing to correct common photo problems creating good editing workflow using powerful precision tools editing to achieve beautiful skin tones using light and colour creatively editing to bring out a mood of a feel THIS IS THE COURSE FOR YOU IF : Love taking photos but want them to look more polished - with colours that pop and light that's perfectly balanced You want to be able to fix common issues such as under- or overexposure, white balance or colour casts so that you never need to bin an image just because it wasn't right straight out of camera You want to get more creative with light and colour to make the images look just like the moment felt. Bring on the moody edits or sun soaked edits or light kissed skin tones or creative black and white conversions You want to confidently use the editing techniques so you can bring your vision to life every time, without guesswork You want to be able to prepare your images for print so that your walls can beam with pride at the beauty that you captured Next Editing in Lightroom course starts 11 March 2024  4 core course modules plus prep module Support Facebook group Weekly edit-along live webinar Practice files to learn on Feedback on your images HERE IS WHAT YOU WILL LEARN in this course :  Our Photo Editing in Lightroom course guides you through the photo editing process in Adobe Lightroom from start to finish – from setting it up correctly, organising your collections and creating a workflow that works for you, through learning the capabilities of all the editing tools - such as adjusting exposure, colours, light or sharpening the images; all the way to printing and creating photo books. We’ll show you how to create specific artistic effects ( high impact Black and white, vintage, light and airy, dark and moody etc ), and how to fix common photography problems ( grainy images, underexposed images, wrong colours etc). At the end of the course you will be able to confidently manage your photo collection with Lightroom, achieve desired artistic effects and make your photos truly stand out. Getting around in Lightroom and Lightroom Classic - shooting in full manual - but with clarity and purpose Correcting common problems - whether your photo started too dark or too bright, your child's face was in a shade, the white balance and colours were off, the grain was heavy, the light looked dull - you can fix it all within a couple of clicks in Lightroom Using Lightroom's super powerful intelligent masking tools to quickly and efficiently edit specific parts of your image - from brightening up the eyes to rescuing overblown skies Enhancing and adding beautiful light - light makes images stand out, but it can be hard capturing the atmosphere it creates in camera at times. Lightroom is where you can bring light to life and make your images feel how what you saw in real life Knowing how to shoot in camera so you can get the most in editing - photographers will often purposefully under or overexpose images in camera so that they have more chance of balancing the image just they way they want in Lightroom. INSIDE THE MODULES - aka WHAT DO YOU LEARN? Module 0: Getting set up in Lightroom This module is released a week before the course starts to give you a chance to fully familiarise yourself with the layout, structure and the best way of working in Lightroom Classic, including guidance of creating a smooth selection and culling process that helps you see and keep the best of your images, without getting bogged down with 100s near duplicates. Module 1: Getting Started In Lightroom - Global Edits In this module we introduce you to Lightroom's most powerful tools - the global edits. We help you understand how to tweak your images to achieve the effects you're after quickly - from adjusting over and under exposure, to correcting white balance in a few different ways, to having a play with my favourite Lightroom tool - the tone curve. Major Takeaways: At the end of the module you will have gained full control of lightroom key global tools and will be able to use them to correct any global - as in affecting the whole image - issues with your images. This includes perfecting your exposure, balancing your colour and white balance, sharpening and creating clarity and more. Module 2: Targeted Edits - Masks!  Lightroom allows us to apply edits to selected parts of the image through a range of its very powerful, intelligent and manual masks. This means you can now effortlessly select your subject from the photo to adjust them separately with just one click, you can pick only the sky, the subject's eyes or only colour green or any other element and treat them differently to the rest.  Major Takeaways: You will be able to use the full range of masks in lightroom and apply your edits exactly where they are needed, and nowhere else. This includes working with with the new AI powered masks which can detect a person's individual features and allow you to selectively edit them in a few simple steps, as well as those more manual tools, that allow you to literally paint with light and colour on your photographs. Module 3: Creative Editing in Lightroom  This is a brand new module in our course where we take all the tools introduced in Modules 1 and 2 and actually use them to achieve different effects on our photos. Wer show you how to be guided by light when editing, how to achieve a light and airy or a moody edit on your images, how to add light and how to convert to black and white, as well as how to edit skin in Lightroom! This module is all play!  Major Takeaways: You will learn how to create yoru own editing process - from knowing where to start and to understanding what elements of your photograph may need or benefit from adjusting and knowing how you can do so to achieve different outcomes. You will also learn how to edit your skin tones so they look delightful - no matter what your subject's complexion.  Module 4: After the edits We close the course with a module centered around all the things you might want to do after the edits - from preparation for print, creating photo books, but also sharing your images online and syncing them between different machines and adobe workplaces. PLUS there is a little Photoshop intro so you get a glimpse at how it's different and what it can do.    Major Takeaways: You will learn how to connect all of your Adobe ecosystem and sync and share your images across multiple devices. You will learn how to prepare your images for print so they look their very best and how to create photobooks. Next course starts 11 March 2024 Absolutely, without a doubt book Editing. I was very unsure at first. My interest in photography is to capture those memories so it felt like it was 'cheating' to edit. I can honestly say it's like magic.To finish off the pictures you love and just give you complete control over the exposure, colours to make them perfect, to rescue the disasters etc. I learnt so much in those few weeks and it made the biggest difference to my photos.  Kerry White Editing in LIGHTROOM Book your space now: COURSE STARTS : 11 March 2024 ( 4 weeks + 1 prep week)COURSE COST : £179 ( payment plans available ) What’s included: 4 weekly modules with step by step illustrated tutorials and videos + prep module weekly edit along class online class ( also recorded) - on Wednesday evenings feedback and advice on your edits private support group PDF workbook and downloadable videos Practice images to learn on Join our next group to really bring life to your images and make them look sleep, polished and full of light COURSE PREREQUISITES: Lightroom or Lightroom Classic CC software installed on your computer or tablet. RECOMENDED : Lightroom Photography Plan 25GB – a monthly subscription at approx £9pm – including Lightroom CC, Lightroom Classic CC and Photoshop. This plan can also be occasionally purchased at a lower price via Amazon or Groupon if you purchase a year’s worth of subscription in one go ( average savings – around 2-4 months worth depending on the deal) Please note that Adobe also has a Lightroom Plan with 1TB of storage – we do not recommend this plan as it restricts you to one version of software only. The increased Cloud storage can always be purchased as an add on or your plan can be switched from Photographer plan to CC only at a later stage if you prefer.

Sessions Note that this will be a three-day course run on consecutive days and the date of day one is shown in the booking system schedule. Online event This online course will be delivered using CISCO Webex. You will need to have a good internet connection, a suitable device with a camera and microphone such as a laptop, and headphones. Level of study This Level 5 programme is the equivalent standard of a unit of a foundation degree or a unit of a first year of an honours degree. Details Students will gain a comprehensive knowledge and understanding of: The principles and objectives of Risk & Resilience management The legal and regulatory requirements and the role of the regulators in respect of Risk & Resilience, including the emergence of Cyber threat The interconnected impacts that changes in Risk & Resilience make The effect of climate change on Risk & Resilience strategy The objective and purposes of a Company’s risk and resilience strategy and management structure Where Risk & Resilience management sits in the company organisational structure The decision-making process in terms of Risk & Resilience management The role and nature of risk financing and the variables that influence the process The importance of building resilience in the context of Cyber threat The principles of Risk & Resilience and its relationship to contingency planning The use and merits of quantitative and qualitative techniques in risk and resilience management How to reduce risks to personnel and the business via the emergency and business continuity planning process How to understand individuals’ risk perception behaviours The factors that influence group attitudes to risk-taking The practical meaning of business resilience and its role in disaster recovery The range of technologies and the techniques for gathering data available to assist the management of Risk & Resilience The use of probability theory and the use of normal and binomial distribution numerical methods in Risk & Resilience management The principles of scenario planning in relation to Risk & Resilience The principles of Risk, Resilience and contingency planning in commissioning assets The principles of supply chain management in relation to risk and resilience The role of logistics in relation to Risk & Resilience How to prepare the business for pre and post-emergency situations Instructions This online course will be delivered using CISCO Webex. You will need to have a suitable device with a camera and microphone such as a laptop. If you have any questions about what is required please contact us on enquiries@learninganddevelopment.associates. Qualification All learners taking the qualification will need to produce identification to enable ProQual registration. This can take the form of a: Passport Driving Licence Construction Skills Certification Scheme Card (CSCS Card) Construction Plant Competence Scheme Card (CPCS Card) If none of the above are available to the learner, a photograph with a statement confirming their identity, dated and signed, along with a utility bill, would be acceptable.