11896 Lead courses in Cardiff delivered On Demand

Learning From Agile Transformation Journey In this talk, Evelyn will be sharing her experience and insights gained from her decade of experience supporting organizations to transform. Through Ericsson Global Transformation Support Centre, she grew internal coaching capabilities and helped organizations of different sizes to transform. She developed deep insights on agile transformation strategy, agile leadership and transformation tactics at different levels, through her hands-on coaching experience working with different technology, architecture, structure and culture.Some highlights of her talk include: agile transformation patterns, transformation strategy, internal organic transformation, importance of agile leadership and product ownership, and some other learnings that will surely lead to some concrete takeaway messages for you to advance you and your Agile transformation to the next level. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Description Multiple Sclerosis Awareness Diploma  This Multiple Sclerosis Awareness Diploma course pivots around Multiple Sclerosis, often called MS in short, an enfeebling condition characterised by possible symptoms ranging from movement anomalies, especially in the limbs, to an absence of balance and sensation. MS primarily impacts the spinal cord or brain and both in certain circumstances. MS is a chronic condition with no ultimate cure. Patients with MS may have moderate to severe disabilities, and their life expectancy may be lowered. However, it may be relieving to know that MS is not fatal. Many treatment options aim toward managing symptoms, enabling patients to lead a healthy and everyday life. The UK has recorded over 100,000 individuals diagnosed with the condition. Although there is no definite age for a person to be diagnosed with MS, the trends point toward individuals between the 20s to 30s. Moreover, there is a threefold increase in the likelihood of women getting diagnosed than men. This Multiple Sclerosis Awareness Diploma course aims to acquaint you with a deep understanding of MS and teach ways to extend your support to an individual or loved one who has fallen prey to the condition. People who are suspected of having MS should first consult their GP to rule out the possibility of other states. After running the required tests, the GP may redirect the candidate to a professional who specialises in the nervous system, called a neurologist. The neurologist may next do an MRI scan, and other procedures to rule out MS. 8 out of 10 people have relapse-remitting MS, which is characterised by new and worsening symptoms, often referred to as relapses. These symptoms usually worsen over a while, lasting weeks or, in severe cases, even months. In the unfortunate case of an individual undergoing relapse-remitting MS over several years or decades, they may experience secondary progressive MS (SPMS). SPMS is characterised by deteriorating symptoms but without evident attacks. Nevertheless, specific individuals may be bombarded with irregularly occurring relapses. 5 in 10 people ill with relapse-remitting MS develop SPMS. Moreover, the longer an individual has this condition, the higher the risk. At the outset, this Multiple Sclerosis Awareness Diploma course sheds light on the definition of Multiple Sclerosis, enumerates its types, states its prevalence and elucidates its diagnoses. The course goes on to delve deep into the process of diagnosing MS, the accessible treatments, resources and support. It provides an insight into the responsibilities of specialists who treat patients with MS. In the concluding chapters, you will be acquainted with the typical symptoms of Multiple Sclerosis, their effects on people, and ways to manage them. Multiple Sclerosis affects more than 100,000 individuals in the United Kingdom alone. This course is apt for individuals serving in the health care industry, especially those who have just started to care for patients with MS. This Multiple Sclerosis Awareness Diploma course will decipher the intricacies of MS, elucidating its causes and consequences, plus ways to identify symptoms and tips for management of those symptoms. This Multiple Sclerosis Awareness Diploma course is outlined to instil confidence in those wanting to extend emotional and physical support to an individual or loved one who has fallen victim to this enfeebling condition. What you will learn  1:Introduction to Multiple Sclerosis  2:Myths surrounding MS  3:Managing Disease Course and Relapses  4:Managing Common Symptoms of MS  5:Managing additional physical and mental problems  6:Complementary and Alternate medication  7:Staying Healthy  8:Living with MS  9:Parenting and MS  10:Creating safety nets  Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

Working in agriculture entails living and working in some of the country's most attractive areas. In the United Kingdom, agriculture occupies 71% of the total land area, employs 1% of the labour force, and accounts for 0.5% of the country's gross value added. Currently, it generates around 60% of our domestic food needs. Moreover, people enjoy it because: according to a farmers' weekly poll, 88% of individuals working in the supply sector would recommend agriculture as a long-term career choice. Learning farming techniques may help you become more knowledgeable in this area and open doors for those looking forward pursue this employment. If you're seeking a platform to learn farming information and skills, you've landed in the right place. We provide a special bundle on farming for prospering and enthusiastic people. You will gain proficiency in this farming curriculum but an approachable manner. This Farming Bundle Consists of the following Premium courses: Courses are included in this Farming Bundle? Course 01: Poultry Farming Course 02: Agricultural Science Course 03: Botany Course 04: Arboriculture Course 05: Forestry Course 06: Gardening and Horticulture Course 07: Hydroponics Gardening Course 08: Mushroom Growing Course Course 09: Kitchen Gardening Course 10: Reproduction in Flowering Plants Course 11: Land Management Course Learning Outcomes: Upon completion of the Farming course, you will be able to, Highlight the main systems used in the production of commercial poultry. Analyze current agricultural concepts and systems in light of agricultural science. Learn to use horticultural science principles to choose, manage, and enhance plants and the products they produce. Describe the many types of hydroponic systems and what hydroponics is. Learn how to choose and grow the right types of mushrooms under various circumstances. Study the reproductive cycle of flowering plants. Discover the technical knowledge of land management. Enrol now in Farming to advance your career, and use the premium study materials from Apex Learning. Recently, farming has received more attention; therefore it's time to get ready to keep up with the competition and maintain your lead. Learn and use all the best techniques required to accomplish your goals. This course integrates fundamental to expert-level talents to aid in professional advancement. So join today to keep from missing out! The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Farmingexpertise and essential knowledge, which will assist you in reaching your goal. Certificate: PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Farmers aiming to increase output. Individuals who are eager to begin learning various skills. Requirements This course has been designed to be fully compatible with tablets and smartphones. Career path This Farming bundle course is comprehensively designed and will be beneficial to the following careers, Farming Consultant. Estates Gardener. Farm Manager. Plant Breeder. Forestry Manager. In the United Kingdom, the average salary of these professions ranges from £25,000 - £45,000 per annum. Certificates Certificate of completion Digital certificate - Included

Whether you are self-taught and you want to fill in the gaps for better efficiency and productivity, thisLeadership, Project Management and Change Management - 3 in 1 course will set you up with a solid foundation to become a confident manager and develop more advanced skills. This comprehensive course is the perfect way to kickstart your career in the field of management. This course will give you a competitive advantage in your career, making you stand out from all other applicants and employees. As one of the leading course providers and most renowned e-learning specialists online, we're dedicated to giving you the best educational experience possible. This course is crafted by industry expert, to enable you to learn quickly and efficiently, and at your own pace and convenience. How Will I Benefit? Boost your career in management Deepen your knowledge and skills in your chosen field just in hours not years! Study a course that is easy to follow. Save money and time by studying at your convenient time Have access to a tutor whenever you are in need So, what are you thinking about! Start getting the benefits by enrolling today! Why Choose Lead Academy: Lifetime Access High-quality e-learning study materials Learn the most in-demand skills Self-paced, no fixed schedules 24/7 customer support through email Available to students anywhere in the world No hidden fee Study in a user-friendly, advanced online learning platform Who is this course for? This comprehensive course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of management. Entry Requirement There are no academic entry requirements for this course, and it is open to students of all academic backgrounds. As long as you are aged seventeen or over and have a basic grasp of English, numeracy and ICT, you will be eligible to enrol. Career path This course opens a brand new door for you to enter the relevant job market and also provides you with the chance to accumulate in-depth knowledge at the side of needed skills to become flourishing in no time. You will also be able to add your new skills to your CV, enhance your career and become more competitive in your chosen industry. Course Curriculum Diploma in Leadership and Management at QLS Level 4 Personal Effectiveness - How to be An Awesome Professional Monday: Self-confidence Tuesday: Personal Time Management Wednesday: Assert Yourself Thursday: Problem Solving Friday: Presenting Managing Individuals - How to Get the Best From Your People Communication Skills - How to Make Your Management Voice Heard Team Management - How to Create and Keep a High Performance Team Monday: The Power of Teams Tuesday: Team Development Wednesday: Team Maintenance Thursday: The Four Essentials of Team Management Friday: Team Meetings Manager's Toolkit - How To Adapt to Whatever the Job Throws aAt You Monday: Emotional Intelligence Tuesday: Transactional Analysis Wednesday: The SCOPE Process Thursday: Selecting Management Styles Friday: The Powerhouse Loop Resources Resources - Leadership & Management Level 4 Change Management and Leadership for Managers Introduction: Change at Work Step 1: Demonstrate the Need for Change Step 2: Create a Compelling Future Step 3: Expect an Argument Handling Resistance Steps 4, 5 & 6: Leading the Change Resources Certificate in Project Manager Training at QLS Level 5 Project Management Fundamentals: Know the Principles and Get it Right Project Definition Stage: The Vital Foundation to Your Success Project Planning Stage: Failing to Plan = Planning to Fail Project Delivery Stage: Don't you Love it When a Plan Comes Together! Project Closure Stage: Deep Sigh - You're Nearly Done Assessment Supplementary Resources Final Assessment Assessment - Leadership, Project Management and Change Management - 3 Courses in 1 Bundle

8 day live online class Total duration: 24 hours Classes run once a month from 18:30-21:30 GMT (13:30-14:30 EST) over an 8 day period

This course is designed to provide the learner with the conceptual foundation of understanding cost accounting. The learner will be able to explore the key concepts to identify the process and peculiarities of cost accounting and differentiate it from financial accounting.  After the successful completion of this lecture, the learner will be able to understand the following: An introduction to cost accounting. The objectives of cost accounting. Understanding the features of cost accounting. Understanding the importance of cost accounting. Understandung the difference between cost accounting and financial accounting. Understanding the various tools of cost accounting. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Concepts and Tools of Cost Accounting Self-paced pre-recorded learning content on this topic. Quiz: Concepts And Tools Of Cost Accounting Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the knowledge of the learner in the field. This certificate is for everyone eager to know more and gets updated on current ideas in their respective field. We recommend this certificate for the following audience. CEO, Director, Manager, Supervisor Learning and Development Manager Finance Manager Accountant Organizational Behaviour Specialist Operations Manager Team Lead Business owner Average Completion Time 2 Weeks Accreditation 1 CPD Hour Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support | All-Inclusive Cost

Enhance your expertise in supporting students with special educational needs (SEN) through our comprehensive SENCO training. Learn about roles, responsibilities, effective teaching strategies, and leadership qualities. Ideal for educators seeking to make a positive impact in inclusive learning environments.

Level 3 Diploma(FREE QLS Endorsed Certificate)| 11 CPD Courses+11 PDF Certificates| 220 CPD Points|CPD & CiQ Accredited

Getting Started The Level 7 program is intended for the learners to critically assess, challenge and create various current management tools, strategies and models. The prominence put on existing administration ideas and models is that they apply to 21st-century business conditions and settings, which go beyond the routine inspection of Anglo-American management models. The program gives an exclusive opportunity for learners as it is not centred upon the Anglo-American models. Level 7 program also finds importance for ensuring the ability to adapt management concepts, tools and techniques to align with the organisation's culture and apply critical reflective thinking. The primary intention of the mandatory unit is to provide a holistic study of the main issues necessary for strategic decision-making, planning and enabling the organisation to meet its objectives. The optional unit allows learners to choose a specialisation in their study to support specific career directions. The Finance for Managers unit is meant for learners who need to gain experience in the finance sector. Qualifi may add further Options to the qualification later, subject to market demand and feedback. Key Benefits   This qualification will benefit the learner: To understand and apply the principles of strategic leadership in a business environment. To review and apply the principles of business management in the industry. Analyze problem-solving techniques specific to business and industry. Manage one's personal development and growth. To understand and apply the principles of strategic management. Upon completing this Level 7 Diploma, learners can join a university partner to complete a dissertation to receive a full master's degree, i.e. directly into the MBA (Top-Up) awarded by Anglia Ruskin University or progress to the Qualifi Level 8 Diploma in Strategic Management and Leadership.   Key Highlights Want to be recognized as one of your company's best managers or influential leaders? Then, QUALIFI Level 7 Diploma in Strategic Management & Leadership is the ideal starting point for your career journey. The Level 7 Diploma is created to develop and reward today's and future business managers and continue bringing recognition and professionalism to the management sectors. Remember! The assessment for the qualification is done based on assignments only, and you do not need to worry about writing any exam. With the School of Business and Technology London, you can complete the qualification at your own pace, choosing online or blended learning from the comfort of your home. Learning and pathway materials and study guides developed by our Qualifi-approved tutors will be available around the clock in our cutting-edge learning management system. Most importantly, at the School of Business and Technology London, we will provide you with comprehensive tutor support through our dedicated support desk. If you choose your course with blended learning, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience. Career Pathways The Qualifi Level 7 Level Diploma in Strategic Management and Leadership can open many career pathways including, but not limited to: Business Analyst, with an estimated average salary of £52,500 per annum Consumer Insight Analyst, with an estimated average salary of £38,705 per annum Product Strategist with an estimated average salary of £57,555 per annum Strategic Initiatives Associate, with an estimated average salary of £42,000 per annum Project Analyst with an estimated average salary of £52,213 per annum Financial Analyst with an estimated average salary of £54,000 per annum Compliance Officer, with an estimated average salary of £54,190 per annum Research Investigator with an estimated average salary of £42,873 per annum   About Awarding Body QUALIFI, recognised by Ofqual awarding organisation has assembled a reputation for maintaining significant skills in a wide range of job roles and industries which comprises Leadership, Hospitality & Catering, Health and Social Care, Enterprise and Management, Process Outsourcing and Public Services. They are liable for awarding organisations and thereby ensuring quality assurance in Wales and Northern Ireland. What is included?   Outstanding tutor support that gives you supportive guidance all through the course accomplishment through the SBTL Support Desk Portal. Access our cutting-edge learning management platform to access vital learning resources and communicate with the support desk team. Quality learning materials such as structured lecture notes, study guides, and practical applications, which include real-world examples and case studies, will enable you to apply your knowledge. Learning materials are provided in one of the three formats: PDF, PowerPoint, or Interactive Text Content on the learning portal. The tutors will provide Formative assessment feedback to improve the learners' achievements. Assessment materials are accessible through our online learning platform. Supervision for all modules. Multiplatform accessibility through an online learning platform. This facilitates SBTL in providing learners with course materials directly through smartphones, laptops, tablets or desktops, allowing students to study at their convenience. Live Classes (for Blended Learning Students only) Assessment Time-constrained scenario-based assignments No examinations Entry Requirements The qualifications have been made available to all without artificial barriers denying access and progression. The primary requirement is to get through the interview, and they are expected to hold the following: Level 6 Qualification or First Degree. We also accommodate managers with significant years of experience despite not having formal qualifications. The criteria for admission will be through an interview for those who can demonstrate the skills to cope with the demands of the course. Progression   Learners completing the QUALIFI Level 7 Diploma in Strategic Management and Leadership will progress to: The QUALIFI Level 8 Diploma in Strategic Management and Leadership, or A university partner to complete a dissertation to receive a full master's degree or Directly into employment in an associated profession. With QUALIFI, the learners can progress to several Universities to pursue a Master's degree once they have completed a dissertation. The pathway indicates the learner's progress towards a University degree and is based on the University's review of QUALIFI's learning programs and outcomes. Further information is available here: http://QUALIFI.net/learning-pathways/   Why gain a QUALIFI Qualification?   This suite of qualifications provides enormous opportunities to learners seeking career and professional development. The highlighting factor of this qualification is that: The learners attain career path support who wish to pursue their career in their denominated sectors; It helps provide a deep understanding of the health and social care sector and managing the organisations, which will, in turn, help enhance the learner's insight into their chosen sector. The qualification provides a real combination of disciplines and skills development opportunities. The Learners attain in-depth awareness concerning the organisation's functioning, aims and processes. They can also explore how to respond positively to this challenging and complex health and social care environment. The learners will be introduced to managing the wide range of health and social care functions using theory, practice sessions and models that provide valuable knowledge. As a part of this suite of qualifications, the learners will be able to explore and attain hands-on training and experience in this field. Learners also learn to face and solve issues then and there through exposure to all the units. The qualification will also help to Apply scientific and evaluative methods to develop those skills. Find out threats and opportunities. Develop knowledge in managerial, organisational and environmental issues. Develop and empower critical thinking and innovativeness to handle issues and difficulties. Practice judgement, own and take responsibility for decisions and actions; Develop the capacity to perceive and reflect on individual learning and improve their social and other transferable aptitudes and skills.   Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Manage Team Performance to Support Strategy Reference No : 702 Credit : 15 || TQT : 150 Management Team Performance to Support Strategy ' This Unit provides an overview of how teams perform within the organization to achieve the organization's strategic objectives. The Unit is also to evaluate team performance goals critically and to equip students with the right tools and techniques to monitor future team performance. UNIT2- Information Management and Strategic Decision Taking Reference No : 704 Credit : 15 || TQT : 150 Information Management and Strategic Decision It helps to evaluate the impact of Management Information System in an organization. The unit also will provide students to identify the appropriate data and information to support strategic decisions and align your shorter-term plans with this deeper, broader mission giving your operations clarity and consistency. UNIT3- Leading a Strategic Management Project Reference No : 705 Credit : 15 || TQT : 150 Leading a Strategic Management Project," This unit will identify and justify a strategic investigative project and develop students with the knowledge, skills, and provide analytical capabilities to formulate the project research methodology. UNIT4- Strategic Direction Reference No : 706 Credit : 15 || TQT : 150 Strategic direction' The unit helps you to know more about the actions you are taking to achieve the goals of your organizational strategy. And it will also understand where different strategic options may lead the organization to change its direction and identifying success and progress for the organization. UNIT5- Strategic Planning Reference No : 711 Credit : 15 || TQT : 150 Strategic planning" this unit you will help you to know more about the strategic planning process, strategic thinking concepts, skills and knowledge required to define the vision and mission for an organisation and that will be supported by stakeholders and other organisational leaders. UNIT6- Development as a Strategic Manager Reference No : 724 Credit : 15 || TQT : 150 Development as a Strategic Manager" The unit is designed for personal development plan to direct leadership development in a complex environment and to be able to identify personal skills to achieve strategic ambitions by critically analyzing and evaluating the strategic direction of the organization. UNIT7- Strategic Marketing Reference No : 708 Credit : 15 || TQT : 150 This unit you will help you to know more about the relationship between the marketing plan and strategic objectives. And it will provide an experiential learning environment in which you will gain not only an appreciation but also a personal feel for the tasks of strategic marketing planning and decision making. UNIT8- Organisational Change Strategies Reference No : 710 Credit : 15 || TQT : 150 his unit will understand how to apply solutions to organizational change and how to develop a change strategy using implementation models. And it provides on the leadership and implementation of organizational change in a large variety of settings. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.