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Overview This comprehensive course on The 11 Essential Career Soft Skills will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This The 11 Essential Career Soft Skills comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this The 11 Essential Career Soft Skills. It is available to all students, of all academic backgrounds. Requirements Our The 11 Essential Career Soft Skills is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 2 sections • 12 lectures • 01:02:00 total length •Module 01: The Soft Tech Savvy Way to Always Be Essential: 00:08:00 •Module 02: Not My Job and I Am Happy to Do It: 00:04:00 •Module 03: You Can Become a Master Communicator: 00:06:00 •Module 04: Feedback Video for the 11 Essential Career Soft Skills: 00:01:00 •Module 05: Your EQ Will Beat a Higher IQ: 00:06:00 •Module 06: Become a Leader without the Title or Formal Authority: 00:05:00 •Module 07: Building Your Winning Team: 00:07:00 •Module 08: Make Every One of Your Seconds Count: 00:08:00 •Module 09: Unleash Your Inner Anthony Robbins: 00:03:00 •Module 10: Avoid Being Uncool: 00:07:00 •Module 11: Clothes Can Still Make or Break Your Career: 00:07:00 •Assignment - The 11 Essential Career Soft Skills: 3 days
Overview Skilled Service Helpdesk & Technical Support Course are in high demand in the tech industry, and their supply is limited. Are you prepared to enter this exciting industry and start a rewarding, fast-paced career?We'll provide you the skills and information you need to succeed in all facets of service helpdesk administration and to boldly traverse the demanding world of technical support.This is a starting point for your career, not just a course. Consider resolving issues, overcoming expectation, and advancing your profession with companies that actively promote your abilities. Consider yourself as the tech-savvy hero who saves the day for your clients by overcoming obstacles.Realise your potential. Start your journey towards a fulfilling career in technical support and service helpdesk. Open up a world of options by joining now! How will I get my certificate? Upon successful completion of the Skilled Service Helpdesk & Technical Support Course, obtaining your certificate is a straightforward process. Here's how it works: Course Completion: Once you've successfully finished the course, you'll be eligible to receive your certificate. Order Your Certificate: You can conveniently order your certificate directly through our platform. Who is This course for? There is no experience or previous qualifications required for enrolment on this Service Helpdesk & Technical Support Course. It is available to all students, of all academic backgrounds. Requirements Our Service Helpdesk & Technical Support Course is designed for maximum flexibility and accessibility: It is optimised for use on PCs, Macs, laptops, tablets, and smartphones. Study easily on your tablet or smartphone, accessible with any Wi-Fi connection. No time limit for completion; study at your own pace and on your own schedule. Basic English proficiency is required to ensure effective learning. Career Path Having this qualification will enhance your CV and open you up to multiple sectors, such as : Tech Support Specialist: £20k - £40k per year Helpdesk Analyst: £25k - £45k per year Service Desk Manager: £30k - £55k per year Desktop Support Tech: £22k - £38k per year Customer Support Rep: £18k - £30k per year Note: Salaries vary based on experience, location, and industry. Course Curriculum 16 sections • 16 lectures • 09:13:00 total length •Managing Interoffice Calls and Voicemail: 00:11:00 •Aspects of Phone Etiquette: 00:32:00 •Business Telephone Skills: 00:20:00 •Building Rapport Over the Phone: 00:25:00 •Inbound and Outbound Calls: 00:17:00 •Active Listening and Managing Tough Callers: 00:29:00 •Mail Services and Shipping: 00:26:00 •Intra Organisation Dealings: 00:36:00 •Problem Solving over the Phone: 01:05:00 •Record Keeping and Filing Systems: 00:29:00 •Business Writing Skills: 00:42:00 •Organisational Skills: 01:17:00 •Communication Skills: 00:26:00 •Customer Relationship Management: 00:43:00 •Effective Planning and Scheduling: 00:47:00 •InvoicingPetty Cash: 00:28:00
Overview This comprehensive course on ITIL Practitioner will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This ITIL Practitioner comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this ITIL Practitioner. It is available to all students, of all academic backgrounds. Requirements Our ITIL Practitioner is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 9 sections • 52 lectures • 07:37:00 total length •Course Introduction!: 00:14:00 •Learning Objectives: 00:06:00 •Selecting a Management System: 00:11:00 •Systems Thinking: 00:13:00 •The 4Ps: 00:14:00 •Communication & Management Systems: 00:14:00 •Organizational Capabilities: 00:10:00 •Adopt, Adapt & Realize: 00:15:00 •Outside-in vs Inside-out Thinking: 00:11:00 •Defining a Service: 00:05:00 •Metrics & Measurement: 00:07:00 •Improvement, the Practitioner & CSI: 00:10:00 •Driving IT Service Management Summary: 00:15:00 •Checkpoint: 00:16:00 •Learning Objectives: 00:04:00 •Principles: 00:24:00 •Themes: 00:09:00 •Principles & Themes in Practice: 00:08:00 •Principles & Themes Summary: 00:03:00 •Checkpoint: 00:07:00 •Learning Objectives: 00:02:00 •Role & Impact of OCM on Improvement: 00:07:00 •OCM Activities: 00:16:00 •OCM & Systems Thinking: 00:06:00 •OCM Summary: 00:05:00 •Checkpoint: 00:10:00 •Learning Objectives: 00:01:00 •Value, Importance & Benefit of Good Communication: 00:05:00 •Principles of Communication: 00:11:00 •Role of Influence: 00:07:00 •Communication Summary: 00:05:00 •Checkpoint: 00:09:00 •Learning Objectives: 00:02:00 •CSFs, KPIs & Improvement: 00:18:00 •Analyze CSFs & KPIs in Context: 00:09:00 •Assessments: 00:04:00 •Use Metrics & Measurement Summary: 00:05:00 •Design a Report: 00:07:00 •Checkpoint: 00:08:00 •Learning Objectives: 00:02:00 •It Depends: 00:09:00 •Approach Deconstructed: 00:25:00 •Goal Question Metric (GQM) Approach Introduction: 00:08:00 •CSI Approach Summary: 00:05:00 •Checkpoint: 00:07:00 •Learning Objectives: 00:01:00 •CSI Approach for the ITIL Practitioner: 00:07:00 •CSI Approach in ITIL: 00:25:00 •CSI Approach, PRINCE2 & RESILIA: 00:06:00 •Integrating CSI with ITIL & Beyond Summary: 00:03:00 •Checkpoint: 00:06:00 •Workbooks - ITIL Practitioner - Video Training Course: 00:00:00
Overview This comprehensive course on IT Professional will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This IT Professional comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this IT Professional. It is available to all students, of all academic backgrounds. Requirements Our IT Professional is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 6 sections • 18 lectures • 00:56:00 total length •Introducing Your Instructor: 00:02:00 •Introducing the 3 Keys of Success: 00:02:00 •Introduction to Mindset: 00:02:00 •Wheel of Life: 00:01:00 •Growth Mindset Vs. Fixed Mindset: 00:04:00 •Managing Yourself as a Company: 00:07:00 •Change is the Only Constant: 00:05:00 •Why Do People Hate IT?: 00:05:00 •Conclusion: 00:02:00 •Introduction to Soft Skills: 00:06:00 •The D.D.R. of Soft Skills: 00:04:00 •Conclusion: 00:01:00 •Introduction to Hard Skills: 00:01:00 •How to develop your Hard Skills?: 00:05:00 •Conclusion: 00:01:00 •8 Facts about Career Development: 00:06:00 •Your Action Plan and Conclusion: 00:02:00 •Assignment - IT Professional: 00:00:00
Functional Skills - IT
By IOMH - Institute of Mental Health
Overview of Functional Skills - IT In today's digital age, the world of IT (Information Technology) is a realm of endless possibilities. The UK's IT sector is booming, with a projected growth rate of 3.9% annually through 2024. This Functional Skills - IT course opens doors to a thriving industry that's shaping our future. From the intricate workings of hardware to the complexities of cloud computing, this comprehensive program covers it all. Dive into the heart of IT systems and uncover the secrets behind the technology that powers our modern world. You'll explore everything from basic components to advanced concepts like virtualisation and database management. This Functional Skills - IT course isn't just about understanding technology; it's about positioning yourself at the forefront of innovation. The UK's tech sector is valued at over £184 billion and growing. By mastering IT functional skills, you're not just learning; you're investing in a future-proof career. Whether you're a curious beginner or looking to upgrade your skills, this course provides the foundation you need to thrive in the digital economy. Don't miss this opportunity to become part of the UK's digital revolution. Enrol now and transform your understanding of IT! Get a Quick Look at The Course Content: This course in Functional Skills - IT covers the following learning points: This course in Functional Skills - IT covers the following learning points: Identify and describe various hardware elements in IT infrastructure. Explain operating systems and their role in computing. Explain operating systems and their role in computing. Grasp concepts of data storage, databases, and cloud computing. Recognise different IT management roles and career opportunities. This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Functional Skills - IT. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online - Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Functional Skills - IT course, you can order your CPD Accredited Digital / PDF Certificate for £5.99. Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? Individuals seeking to enhance their basic IT knowledge and skills. Students preparing for further education in information technology. Professionals aiming to transition into IT-related roles. Job seekers looking to improve their employability in tech sectors. Anyone interested in understanding modern IT systems and practices. Requirements There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the Functional Skills - IT course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path IT Support Technician: £18K to £35K/year. Network Administrator: £25K to £40K./year Systems Analyst: £28K to £62K/year. IT Manager: £45k to £90k/year. Cyber Security Analyst: £35k to £60k/year. Course Curriculum Section 1: Introduction Unit 1: Introduction 00:01:00 Unit 2: Course Outline 00:06:00 Section 2: Information Technology Unit 1: Facts about Information Technology (IT) 00:05:00 Unit 2: What is Information Technology & How IT Works 00:02:00 Section 3: Components of IT Unit 1: IT Components 00:02:00 Section 4: Hardware Unit 1: What is Hardware 00:02:00 Unit 2: Examples of Computer 00:02:00 Unit 3: Computer Hardware Manufacturers 00:04:00 Unit 4: Hardware Jobs 00:05:00 Section 5: Operating System Unit 1: What is Operating System 00:02:00 Unit 2: Examples of Operating System 00:08:00 Unit 3: Operating System Jobs 00:10:00 Unit 4: OS Tools Related Jobs 00:02:00 Section 6: Application/Software Unit 1: What is Application/Software 00:03:00 Unit 2: Software Building Tools and Languages 00:03:00 Unit 3: Software/Application Building Jobs 00:03:00 Unit 4: Software/Application User Jobs 00:03:00 Section 7: Networking Unit 1: What is Computer Networking 00:02:00 Unit 2: Computer Network Companies 00:02:00 Unit 3: Network Jobs 00:04:00 Section 8: Security Unit 1: What is Computer Security 00:02:00 Unit 2: Security Companies 00:01:00 Unit 3: Security Jobs 00:03:00 Section 9: Traffic Flow & Enterprise Level IT Components Unit 1: How Information Flow within IT 00:02:00 Unit 2: Enterprise Level IT Components 00:02:00 Section 10: Storage Unit 1: What is Storage 00:05:00 Unit 2: Storage Companies and Technologies 00:02:00 Unit 3: Jobs in Storage 00:02:00 Section 11: Database Unit 1: What is Database 00:02:00 Unit 2: Database Type and Technologies 00:04:00 Unit 3: Database Jobs 00:02:00 Section 12: Virtualisation & Cloud Unit 1: What is Virtualisation 00:03:00 Unit 2: What is Cloud Technology 00:02:00 Unit 3: Virtualisation and Cloud Companies 00:02:00 Unit 4: Virtualisation and Cloud Jobs 00:02:00 Section 13: Management & Other IT Jobs Unit 1: IT Management Jobs 00:03:00 Unit 2: Other IT Jobs 00:09:00
Course Overview: About 87% of global consumers use at least one computer or device to access the internet daily. Mastering the essentials of computer and the internet is crucial in today’s digital age. The Learning Computer and Internet Level 2 course provides an in-depth exploration of computer systems, internet functionalities, and software applications, offering you the knowledge to navigate the digital world with ease. This course covers a wide range of computer-related topics, from fundamental operating systems and hardware to advanced concepts like cybersecurity and data protection. With engaging, interactive content, you’ll gain practical skills and insights that enhance your computer proficiency and digital competence. Embark on an enlightening journey through the digital landscape. Enrol in Learning Computer and Internet Level 2 today and elevate your computer skills to thrive in a connected world! Key Features of the Course: FREE Learning Computer and Internet Level 2 CPD-accredited certificate Get a free student ID card with Learning Computer and Internet Level 2 training (£10 applicable for international delivery) Lifetime access to the Learning Computer and Internet Level 2 course materials The Learning Computer and Internet Level 2 program comes with 24/7 tutor support Get instant access to this Learning Computer and Internet Level 2 course Learn Learning Computer and Internet Level 2 training from anywhere in the world The Learning Computer and Internet Level 2 training is affordable and simple to understand The Learning Computer and Internet Level 2 training is entirely online Who is This Course For? This course is designed for individuals seeking to build upon foundational knowledge of computer and the internet. Whether a student, professional, or enthusiast, this course will elevate your proficiency. Learning Outcome Grasp the intricacies of various operating systems and their configurations. Understand the diverse range of applications and their functionalities. Navigate through storage solutions, network components, and software tools. Comprehend the concept of licensing and its implications. Become adept in word processing, spreadsheets, and creating presentations. Learn the terminologies of networking, ensuring smooth connectivity. Safeguard yourself online and understand the fundamentals of digital security. Acquire skills to use browsers, e-mails, and collaborative platforms effectively. Why Enrol in This Course: Enrolling in "Learning Computer and Internet Level 2" is your gateway to a world of opportunities and possibilities. You will develop essential skills in high demand across various industries, making you a valuable asset in the job market. Our course is top-reviewed, recently updated to reflect the latest trends, and aligns with the evolving digital landscape, ensuring you stay ahead in the digital race. Requirements: Enrolling in this Learning Computer and Internet Level 2 course requires a basic understanding of computer usage. No prior technical knowledge is needed, making it accessible to beginners and those looking to refresh their skills. Career Path: Upon completing this Learning Computer and Internet Level 2 course, you'll be well-equipped to pursue various professions in the digital domain. Here are seven course-related professions in the UK, along with their average salaries: IT Support Specialist: £25,000 - £40,000 per year Data Entry Clerk: £18,000 - £25,000 per year Digital Marketing Assistant: £20,000 - £30,000 per year Office Administrator: £18,000 - £25,000 per year Cybersecurity Analyst: £30,000 - £50,000 per year Web Developer: £25,000 - £45,000 per year Database Administrator: £30,000 - £50,000 per year Certification: Upon completing the Learning Computer and Internet Level 2 course, learners will be awarded a CPD certificate, validating their enhanced knowledge of computer and the Internet. Course Curriculum 6 sections • 81 lectures • 22:23:00 total length •What is an Operating System: 00:48:00 •Configuring the Operating System: 00:06:00 •What is an Application: 00:10:00 •Using Control Panel: 00:18:00 •Hardware and Peripherals: 00:07:00 •Storage: 00:12:00 •Connectivity Devices: 00:05:00 •Network Components: 00:09:00 •Software and Concepts: 00:11:00 •Licensing: 00:06:00 •Using Software: 00:07:00 •Software Tools: 00:10:00 •Software: 00:14:00 •Hardware, Devices, and Peripherals: 00:05:00 •Backup and Restore: 00:03:00 •Application Features: 01:21:00 •Working with Word Processing: 00:44:00 •Working with Spreadsheets: 00:49:00 •Making a Presentation: 01:08:00 •Databases: 00:34:00 •Collaboration: 00:03:00 •Course Introduction: 00:02:00 •Web Browsers: 00:46:00 •Networking Terminology: 00:35:00 •E-mail: 00:38:00 •Communicating in the Modern World: 00:14:00 •Protecting Yourself: 00:15:00 •Web Searching: 00:31:00 •Protecting Yourself: 00:31:00 •Identify Components of a Personal Computer IPU: 00:08:00 •Sign In to Windows 8: 00:07:00 •Signing In to Windows 8 and Managing Tiles: 00:08:00 •Navigate the Start Screen: 00:18:00 •Using the Account ID Menu: 00:02:00 •Access and Identify the Charms: 00:03:00 •Viewing the Charms: 00:02:00 •Modern Apps and Common Navigation Features: 00:03:00 •Navigating a Modern App: 00:07:00 •Multitasking with Apps: 00:05:00 •Working with Multiple Apps: 00:05:00 •Navigate the Desktop IPU: 00:07:00 •Navigating The desktop: 00:07:00 •Manage Files and Folders with File Explorer IPU: 00:09:00 •Managing Files and Folders: 00:15:00 •Elements of a Desktop Window: 00:12:00 •Working with the Elements of a Desktop Window: 00:10:00 •Creating and Modifying Files with Wordpad: 00:14:00 •Printing a Document: 00:05:00 •Navigate Internet Explorer 10: 00:08:00 •Navigating Internet Explorer 10: 00:09:00 •Browse the Web: 00:12:00 •Using Internet Explorer and Share: 00:08:00 •Customize the Start Screen: 00:07:00 •Creating Groups on the Start Screen: 00:03:00 •Changing PC Setting: 00:07:00 •Customize the Desktop IPU: 00:09:00 •Personalizing the Desktop: 00:11:00 •Set Privacy Levels and Passwords: 00:05:00 •Changing Your Password: 00:05:00 •Use Windows Defender IPU: 00:05:00 •Changing Windows Defender Settings: 00:06:00 •Store and Share Files with SkyDrive: 00:03:00 •What Makes Windows 10 Different?: 00:14:00 •Primary Feature Overview: 00:14:00 •Navigating and Using Windows 10: 00:36:00 •Course Overview: 00:13:00 •Types of Security Threats: 00:29:00 •Social Engineering: 00:30:00 •Identity Theft: 00:29:00 •Data Classification: 00:28:00 •Types of Classifications: 00:18:00 •Protecting Your Digital Information: 00:45:00 •Password Management: 00:13:00 •Malware: 00:17:00 •Software Detection: 00:28:00 •Security from End-to-End: 00:26:00 •Secure E-mail Use: 00:21:00 •Secure Web Browsing: 00:29:00 •Piracy: 00:16:00 •Security Policies: 00:18:00 •Moving Forward: 00:12:00
