3833 International Development courses delivered Online

Overview Understand the key principles of the General Data Protection Regulation and learn how to handle data responsibly! The GDPR is ideal for anyone who handles personal data. You will gain an in-depth understanding of the General Data Protection Regulation and security best practises for handling sensitive information. It covers up-to-date knowledge on rights, breaches, responsibilities and obligations, to ensure you are fully compliant when handling personal data. Learn exactly how the GDPR affects your role and how to handle data compliantly by enrolling in this comprehensive GDPR today! Why buy this GDPR? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the GDPR you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This GDPR does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Prerequisites This GDPR was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This GDPR is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Module 01: Basics Of GDPR Basics Of GDPR 00:30:00 Module 02: Principles of GDPR Principles of GDPR 00:50:00 Module 03: Legal Foundation for Processing Legal Foundation for Processing 00:50:00 Module 04: Rights of Individuals Rights of Individuals 01:00:00 Module 05: Accountability and Governance Accountability and Governance 01:00:00 Module 06: Data Protection Officer Data Protection Officer 01:00:00 Module 07: Security Of Data Security Of Data 01:00:00 Module 08: Personal Data Breaches Personal Data Breaches 01:00:00 Module 09: International Data Transfers After the Brexit International Data Transfers After the Brexit 01:00:00 Module 10: Exemptions - Part One Exemptions - Part One 01:00:00 Module 11: Exemptions - Part Two Exemptions - Part Two 01:00:00 Module 12: National Security and Defence National Security and Defence 01:00:00

Jewellery Making & Designing Course – CPD Certified! Learn Expert Techniques, Flexible Online Learning, Creative Skills – Enroll Today and Craft Stunning Pieces!

Learn new skills and develop your professional knowledge with the Food Safety - Personal Hygiene Level 2 and learn from home at a pace that suits you. The course has been expertly designed for you to complete through distance e-learning also gain relevant skills and acquire tremendous knowledge on the subject all without leaving your own home! The certification you achieve after completing the course will help you greatly in procuring a job in the relevant field. Once you enrol on the course, you will have full course access for one year, meaning you are free to complete the Food Safety - Personal Hygiene Level 2 at a pace that suits you. Enrol on the FFood Safety - Personal Hygiene Level 2 now and start studying using any internet-enabled device including computers, tablets, and smartphones. With 24/7 student support offered to you on course, you can be sure of quick and comprehensive assistance whenever you need it. Enrol now on the course and get access to top-quality training modules which will cover the essential topics you need to excel in your chosen field and help push you towards your dream job! Why Choose Food Safety - Personal Hygiene Level 2? Student ID card with amazing discounts - completely for FREE! (Postal charges will be applicable for international delivery) Instant results upon completion of each assessment Certificates available in both PDF and hard copy format Interactive, high-quality course content with 24/7 online access Full tutor support and learning assistance included. ****Course Curriculum**** Here are the topics you will cover on the Food Safety - Personal Hygiene Level 2 Course. ***Food Safety - Personal Hygiene Level 2*** Module 1: Food Safety Legislation Food Safety Legislation Module 2: Microbiological Hazards Microbiological Hazards Module 3: Physical, Chemical and Allergenic Hazards Physical, Chemical, and Allergenic Hazards Module 4: Food Storage Food Storage Module 5: Food Preparation Food Preparation Module 6: Personal Hygiene Personal Hygiene Module 7: Food Premises Design and Cleaning Schedules Food Premises Design and Cleaning Schedules Module 8: Further Information Further Information Module 9: Reopening and Adapting Your Food Business During COVID-19 Reopening and Adapting Your Food Business During COVID-19 Assessment Process Once you have finished the learning stages in the course, your abilities will be assessed by an automated multiple-choice question session, after which you will receive the results immediately. Showcase Your Accomplishment of New Skills: Get a Certification of Completion Upon passing the assessment, you will receive proper certification that is accredited by CPD. You can order your certificate at a cost of £10 for PDF and £29 for hardcopy certificate or both for £34 CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The course has been professionally-designed for motivated learners who are looking to add a new skill to their CV and stand head and shoulders above the competition. Learn the latest industry-specific information with the Food Safety - Personal Hygiene Level 2. Enrol on the course and learn a new professional skill from anywhere, at any time! Requirements Enrol on the course with no formal entry requirements! If you have a passion for knowledge and want to learn something new, register on the Food Safety - Personal Hygiene Level 2 without any delay. We only ask that all students have a passion for learning and literacy, and be over the age of 16. Complete the course from your computer, tablet, or smartphone, and learn in a way that suits you.

Without committed deliverers, the job, supplies, resources, and gifts would never reach their target. From delivering items to completing transactions, drivers are essential points of contact for clients and frequently serve as brand ambassadors. This Delivery Driving course will introduce you to the world of delivery driving. Transporting parcels and other items from a mail facility to a residential or commercial address is the responsibility of a delivery driver. Their responsibilities include loading cargo, using navigational aids to reach the correct place, and delivering packages. A delivery driver's tasks and duties include packing, loading, and unloading delivery vehicles and delivering packages along predetermined paths to customers. Keeping in constant contact with route dispatchers is also important. This Delivery Driving course will focus on a certain aspect of delivery characteristics and will walk you through the fundamentals from scratch. You will be shown the typical delivery and collecting guidelines. Along with mapping out routes, recording information, scheduling tasks according to traffic regulations, maintaining your vehicle in good shape, and many other activities. Even "zero-touch" delivery during the pandemic and for homes infected with Covid-19 or other infectious diseases are covered in the course. Enrol in the Delivery Driving course now and learn to carry stock to any given area. Learning Outcomes: Know how to handle and move various materials and objects. Be able to understand the importance of route planning and record maintenance. Acquire the skills to drive safely in large vehicles and obey the Highway Code. Learn how to stay well and keep vehicles in good condition at all times. Get to know about safety regulations and hygiene. Why Prefer Us? Opportunity to earn a certificate accredited by CPDQS. Get a free student ID card!(£10 postal charge will be applicable for international delivery) Innovative and Engaging Content. Free Assessments 24/7 Tutor Support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Delivery Driving course: Module 01: Introduction to the Delivery Driving Module 02: Delivery and Collection Module 03: Maintaining Records Module 04: Effective Route Planning Module 05: Stress Management Module 06: Driver CPC Module 07: Maintain Traffic Laws Module 08: Parking and Reversing Module 09: Driving in Adverse Weather Condition Module 10: Safety Regulations and Hygiene Module 11: Vehicle Maintenance and Safety Module 12: Zero Contact Delivery Methods Assessment Process Once you have completed all the modules in the Delivery Driving course, you can assess your skills and knowledge with an optional assignment. Certificate of Completion The learners have to complete the assessment of this Delivery Driving course to achieve the CPDQS accredited certificate. Digital Certificate: £10 Hard Copy Certificate: £29 (Inside UK) Hard Copy Certificate: £39 (for international students) CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this Delivery Driving course. This course is open to everybody. Requirements You will not need any prior background or expertise to enrol in this course. Career path By enrolling in this Delivery Driving programme, you will gain a thorough understanding of the knowledge and skills required to succeed in this line of work. For organisations and neighbourhood companies, this may make it easier for job seekers to find and apply for driving and delivery positions Certificates Certificate of completion Digital certificate - £10

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! 3 Free Courses Included with the Course! Discover the power of natural nutrition with our comprehensive Naturopathy Course, designed to guide you through the essentials of a healthy diet and the impact of various food categories on the human body. Delve into the world of chemical and synthetic food, the meat and dairy industry, and the benefits of raw plant-based foods. Understand the importance of listening to your body, and learn about the digestive system, its complexities, and the purification processes that will help you maintain optimal health. Our Natural Nutrition: Naturopathy Course will equip you with invaluable knowledge and insights into achieving a balanced, natural lifestyle. Gain a deep understanding of the functioning and maintenance of various organs and systems, and learn practical methods for cleaning and restoring your body's symbiotic microflora. Embrace the transformational journey towards a healthier, more vibrant you. This Diploma in Natural Nutrition: Naturopathy at QLS Level 5 course is endorsed by The Quality Licence Scheme and accredited by CPD QS (with 150 CPD points) to make your skill development & career progression more accessible than ever! Free Courses Included in the Package: Course 01: Diet and Nutrition Course 02: Make Your Own Diet Plan Course Course 03: Diploma in Sports Nutrition Learning Outcomes: Comprehend the principles of a healthy diet. Analyse the impact of various food categories on health. Identify issues related to chemical and synthetic food. Understand the role of the digestive system. Discover methods for cleaning intestines and organs. Learn the importance of water and the kidneys. Explore the functions of the skin and respiratory system. Recognise purification processes and the body's needs during detoxification. Why Prefer This Natural Nutrition: Naturopathy Course? Opportunity to earn certificate a certificate endorsed by the Quality Licence Scheme & another accredited by CPD QS after completing the Natural Nutrition: Naturopathy course Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. ****Course Curriculum**** Here is the curriculum breakdown of this Natural Nutrition: Naturopathy Course Introduction Food categories and their impact on the human body Listen to your body Digestive system Other organs and systems Purification processes Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam.Our expert trainers will assess your assignment and give you feedback after you submit the assignment. After passing the Diploma in Natural Nutrition: Naturopathy at QLS Level 5 course exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for individuals who want to gain in-depth knowledge of natural nutrition and naturopathy, whether for personal or professional reasons. In addition, it is suitable for those interested in understanding the effects of different food categories on overall health and well-being, as well as learning practical techniques for maintaining optimal body function. By embracing the principles taught in this course, participants can transform their lives and adopt a healthier, more balanced lifestyle. Requirements Natural Nutrition: Naturopathy Course Career path Popular jobs in this industry: Nutritional Therapist - £25-50k/year Health Coach - £20-40k/year Wellness Consultant - £25-45k/year Naturopathic Practitioner - £30-60k/year Holistic Health Advisor - £20-40k/year

>>24 Hours Left! Don't Let the Winter Deals Slip Away - Enrol Now!<< Discover the importance of x-ray technology and learn how to use the associated machines with care and efficiency when you take our comprehensive Radiography course. X-rays have proved extremely useful in aiding medical and scientific understanding of the skeletal system and the internal workings of the human body. This course will give you a comprehensive understanding of the history of radiography, as well as the physics and practical applications of radiography in medical and dentistry settings. Each online Radiography course module's contents include an in-depth explanation of x-ray science and how to utilize them safely without harming yourself or others. You'll learn how the first radiographic images were created, how radiobiology works, and why medical and dental radiography has become so important to practices all around the world. You'll also learn how to protect yourself from radiation during radiographic examinations and how to x-ray different regions of the human body safely for analysis. The Radiography Diploma is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Radiography Diploma, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this course. This Radiography training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Key Topics to Be Covered by Radiography - The history and physics of radiology and x-ray technology Effects of radiology on DNA and molecular radiobiology Preventing patients and operators from receiving high doses of radiation Digital and computer-generated forms of radiography Taking radiographic images from all areas of the human body Take a step toward a brighter future with our Radiography: Radiographic Science Course! Why Prefer this Radiography Course? Opportunity to earn a certificate accredited by CPDQS. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. *** Course Curriculum *** Here is the curriculum breakdown of the Radiography course: Module 01: An Introduction to Radiographic Science Module 02: Radiological Physics Module 03: Radiobiology Module 04: Radiation Protection Module 05: The Digital Radiographic Image Module 06: Dental Radiography Module 07: Radiography of Different Body Parts Assessment Process Once you have completed all the modules in the Radiography course, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterward. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this Radiography course. This course is open to everybody. Disclaimer: Please note that completing this online program does not qualify you to work as a licensed Radiographer. Please contact the HCPC or the RCSLT if you are looking for a course that meets the guidelines of HCPC. Requirements You will not need any prior background or expertise to enrol in this course. Career path The Radiography course teaches you essential skills to help you be more productive in your career. It would be useful for any industry-related vocation, such as - Senior CT Radiographer Senior General Radiographer Industrial Radiographer These career opportunities can provide you with a salary range of £25,000- £42,000 in the UK. Certificates Certificate of completion Digital certificate - £10

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! >> Super Saver Offer! Previous Price: £401& Offered Price: £14 << ** Save Now: £401 GBP! ** >> Offer Ends Today, Hurry Up!! << Are you looking to improve your current abilities or make a career move? Our unique Crime Duty Solicitor Course might help you get there! Expand your expertise with high-quality training - study the Crime Duty Solicitor and get an expertly designed, great value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the Crime Duty Solicitor online training course. This Crime Duty Solicitor online training course is accredited by CPD with 10 CPD points for professional development. Students can expect to complete this Crime Duty Solicitor training course in around 07 hours. You'll also get dedicated expert assistance from us to answer any queries you may have while studying our Crime Duty Solicitor course. The Crime Duty Solicitor course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the course, you will receive an instant e-certificate as proof of the comprehensive skill development and competency. Add these amazing new skills to your resume and boost your employability by simply enroling on this course. With this comprehensive Crime Duty Solicitor course, you can achieve your dreams and train for your ideal career. This course provides students with an in-depth learning experience that they can work through at their own pace to enhance their professional development. You'll get a Free Student ID card by enroling in this course. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards. Enroling on the course will ensure that you land your dream career faster than you thought possible. Stand out from the crowd and train for the job you want with the Crime Duty Solicitor program. Learning Outcomes: Instant access to verified and reliable information Participation in inventive and interactive training exercises Quick assessment and guidance for all subjects CPD accreditation for proof of acquired skills and knowledge Freedom to study in any location and at a pace that suits you Expert support from dedicated tutors committed to online learning ****Course Curriculum of Crime Duty Solicitor**** Here is the curriculum breakdown of Crime Duty Solicitor course: >> Crime Duty Solicitor << Module 01: Key Legal Terminology Module 02: The Legal Workplace & Professionals Module 03: Classification of Crime Module 04: Criminal Profiling: Science, Logic and Metacognition Module 05: Phases of Profiling Module 06: Offender Profiling: Pragmatic Solution and Behavioural Investigative Advice Module 07: Victimology Module 08: The Criminal Justice System in England and Wales Module 09: Law & Legal Systems Module 10: Contract & Business Law Module 11: Property Law Module 12: Wills, Probate, Estate Law Module 13: Criminal Law Module 14: Common Paralegal Legal Matters Module 15: Human Rights Assessment Process Once you have completed all the modules in the Crime Duty Solicitor course, your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the Crime Duty Solicitor course. CPD 10 CPD hours / points Accredited by CPD Quality Standards Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Buy Big. Save Big;! Offer Ends Soon; Hurry Up!! A designated fire warden at work is an important part of workplace fire safety. The fire warden works with the company to verify that fire safety precautions and evacuation protocols are in place and operational. Fire wardens are responsible for enforcing all fire safety management and prevention regulations. This course will educate them on how to respond to emergency situations, which will assist to prepare them. The study also investigates how fire wardens work with other professionals such as firefighters, police officers, paramedics, and first responders. Learning Outcomes of Fire Warden course: Fire warden safety introduction. Understanding the fire. Fire classification and differences in UK standards. Firefighting safety methods. Individual Emergency Evacuation Plans Assessment of fire risk. Why Prefer This Fire Warden Course? Opportunity to earn a certificate that is accredited by CPDQS. Get a free student ID card! (£10 postal charge will be applicable for international delivery). Innovative and engaging content. Free assessments. Fire safety awareness in the workplace is essential for legal compliance and keeping employees safe. Everyone is responsible for assisting in preventing fires and knowing how to evacuate effectively, if necessary. Our Fire Warden course is designed for people who currently or plan to work as Fire Wardens. You will learn about the legal criteria for fire wardens and their responsibilities. This course will teach you how to reduce the fire risk, as well as some of the tools that can be used to alert and assist in evacuating those in danger. ****Course Curriculum**** Here is the curriculum breakdown of Fire Warden course: Module 01: An Introduction Module 02: Understanding Fires - The Fire Triangle Module 03: Risk Assessments Module 04: Fire Safety Arrangements - The Fire Plan Module 05: Personal Emergency Evacuation Plans Module 06: Fire Evacuation Procedures - Evacuation Strategies Assessment Process Once you have completed all the modules in the course, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterwards. Show off Your New Skills with a Certification of Completion The learners have to successfully complete the assessment of this course to achieve the CPD accredited certificate. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? It is useful for: Students of science are interested in learning more about fire safety. The goal of fire safety education for engineering students. Security experts who wish to obtain an online certificate of their employment history. Anyone who wants to prevent a fire from endangering the environment, property, or people. Requirements The program does not require any prior knowledge; everyone may participate! This course is open to anyone who is interested in learning from anywhere in the world. Every student must be over the age of 16 and have a passion for learning and literacy. This 100% online course can be accessed from any internet-connected device, such as a computer, tablet, or smartphone. This course allows you to study at your own speed and grow a quality skillset. Career path Understanding Fire Warden course will provide you with a competitive advantage and open the door to various professional prospects. One can develop into: Fire Risk Assessor Fire Risk and Safety Advisor Fire Extinguisher Engineer Fire and Security Engineer Fire Surveyor Certificates Certificate of completion Digital certificate - £10

FREE DOWNLOADABLE " RECEPTIONIST " CAREER GUIDE INCLUDED IN THE RESOURCE SECTION! According to the BLS (Bureau of Labor Statistics), fast-growing fields such as healthcare and social services require administrative roles to support their growth. Did you know that in the UK, the National Health Service (NHS) employs over 350,000 healthcare support workers, many of whom play vital roles in patient care coordination? If you are highly organized and efficient, this may be the job for you. Medical Receptionists receive patients, assist them with filling out forms, maintain and retrieve medical files, and transcribe and type medical reports. Generally, they organize the huge amounts of data that the office generates every day. This comprehensive Medical Receptionist course equips you with the essential skills and knowledge to thrive in this rewarding profession. You'll gain a solid understanding of the role and its responsibilities, from scheduling appointments and maintaining medical records to ensuring patient confidentiality and workplace safety. The course also covers medical terminology, information technology specific to healthcare, and legal and ethical considerations. Remember, medical receptionists take on some of the workload of doctors and other healthcare practitioners, making them a valuable asset in this field. So, what are you waiting for? Just hit the "Enrol Now" button and let's get started! Learning Outcomes of Medical Receptionist Schedule appointments effectively using industry-standard software. Maintain accurate medical records following best practices and regulations. Implement efficient filing systems for optimal information retrieval. Uphold patient confidentiality within the legal and ethical framework. Navigate medical terminology with confidence when interacting with patients and staff. Apply IT skills to manage electronic health records and other healthcare software. By enrolling in this Medical Receptionist course, you'll gain the necessary skills and confidence to excel in this rewarding career path. Take the first step towards a fulfilling role in the healthcare industry today! Why Choose Us? Get a free student ID card with Medical Receptionist Training program (£10 postal charge will be applicable for international delivery) The Medical Receptionist is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Medical Receptionist course materials The Medical Receptionist comes with 24/7 tutor support Take a step toward a brighter future! *** Course Curriculum *** Module 1: Introduction Module 2: Organising Schedules Module 3: Maintaining Medical Records Module 4: Effective Filing Systems in Medical Offices Module 5: Confidentiality in a Medical Environment Module 6: Time Management Module 7: Medical Jargon and Terminology Module 8: Maintaining Workplace Safety Module 9: Information Technology in Health Care Module 10: Legal Aspects and Ethics How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: £12.99 CPD Hard Copy Certificate: £29.99 CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Career changers School leavers Administrative professionals Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this course, you are to start your career or begin the next phase of your career. Medical receptionist Office manager Medical assistant Certificates CPD Accredited Digital Certificate Digital certificate - £12.99 CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee.

With any customer-facing role, there are times when you will find yourself in a difficult situation with a customer that requires a certain set of communication and practical skills to resolve any issues successfully. The Handling Difficult Customers training course teaches learners how to handle difficult conversations as a manager or wider member of the customer service team, guiding you on how to use your body language effectively, master crucial active listening techniques, and stay calm under pressure. Key Topics to Be Covered How to open and close a difficult conversation with a customer Strategies for handling difficult customers and conversations The art of active listening and responding How to ask open and supportive questions The tone of voice and body language techniques Learning Outcomes Learn how to start and close a difficult conversation successfully and with confidence Understand how to use your body language to communicate with customers effectively Enhance your communication skills to ask open and productive questions Learn the art of active listening to be able to engage with the customer fully Demonstrate knowledge of the rules regarding customer service etiquette Build rapport through empathy and learn how to stay calm under pressure Skills You Will Gain Customer service Problem-solving Communication Stress Management Why should you choose the Handling Difficult Customer course with Academy for Health & Fitness? Opportunity to earn a certificate accredited by CPD after completing this Handling Difficult Customer course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Globally accepted standard structured lesson planning Innovative and engaging contents and activities Assessments that measure higher-level thinking and skills Complete the Handling Difficult Customer program in your own time, at your own pace Each of our students gets full 24/7 tutor support Course Curriculum: Introduction Topics to be Covered: Introduction - Welcome from Alan Stevens Difficult Conversations Topics to be Covered: Why Are Some Conversations Difficult? Preparation Set-Up and Room Layout How to Start the Conversation Active Listening and Responding Ask Open and Supportive Questions Focus on Facts, Not Personalities Use of Tone and Body Language Exploring Alternative Solutions Handling Challenge How to Close a Difficult Conversation Conclusions Topics to be Covered: Summary - What We've Covered Thank You and Next Steps Assessment Process Once you have finished the learning stages in the course, your abilities will be assessed by an automated multiple-choice question session, after which you will receive the results immediately. Showcase Your Accomplishment of New Skills: Get a Certification of Completion The learners have to successfully complete the assessment of this Handling Difficult Customer course to achieve the CPD accredited certificate. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Handling Difficult Customers Course Right for You? This course is ideal for those who work in customer-facing roles who wish to develop the fundamental skills to deal with difficult customers efficiently and confidently. There are no specific entry requirements for this course, which can be studied on a part-time or full-time basis. Career path On successful completion, you will have the practical skills and knowledge to provide excellent customer service to all types of customers, take control of difficult situations and resolve problems with professionalism, competency and confidence. You will also have a range of communication skills for dealing with challenging customer-facing scenarios.