3816 International Development courses in Horsforth delivered Online

Overview of HR (Human Resources) Express the Power of Human Resources: Master the Art of People Management! Human resources (HR) are the backbone of any thriving organisation. It's where strategy meets people, and where you, the future HR professional, hold the key to building a successful, motivated workforce. This comprehensive HR (Human Resources) course equips you with the in-depth knowledge and understanding to excel in the dynamic world of human resource management.  Visualise transforming from someone who simply navigates human resources to a confident professional who can cultivate a positive work environment, attract top talent, and empower employees to achieve their full potential. Through this HR (Human Resources) course, you will be able to bridge the gap between human and resources and create a culture of engagement and productivity.  Become the architect of a thriving workplace. Enrol today and unlock the secrets to mastering human resources (HR)!   Get a Quick Look at The Course Content: This HR (Human Resources) Course will help you to learn: Grasp the core principles and functions of human resource management. Master the recruitment process, from attracting talent to selecting the best fit. Develop effective negotiation techniques to secure top performers. Implement successful employee training and development programs. Foster a positive work environment through conflict resolution and employee relations. Grasp knowledge of conflict and stress management, organisational skills, and time management. This course covers the topics you must know to stand against the tough competition. The future is truly yours to seize with this HR (Human Resources). Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online - Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, your skills and knowledge will be tested with an MCQ exam or assignment. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the HR (Human Resources) course, you can order your CPD Accredited Digital / PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? Aspiring HR professionals seeking a comprehensive foundation in human resources. Individuals looking to enhance their career prospects in human resource management. Business owners and managers who want to build a stronger, more effective workforce. Anyone interested in understanding the human and resources that drive organisational success. Those who want to develop the skills to navigate the complexities of the workplace. Requirements There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the HR (Human Resources) course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path HR Officer (Average Salary: £28,000) Recruitment Consultant (Average Salary: £32,000) Training and Development Specialist (Average Salary: £35,000) HR Manager (Average Salary: £42,000) Employee Relations Officer (Average Salary: £38,000) Frequently Asked Questions (FAQ's) Q. How do I purchase a course? 1. You need to find the right course on our IOMH website at first. You can search for any course or find the course from the Courses section of our website. 2. Click on Take This Course button, and you will be directed to the Cart page. 3. You can update the course quantity and also remove any unwanted items in the CART and after that click on the Checkout option and enter your billing details. 4. Once the payment is made, you will receive an email with the login credentials, and you can start learning after logging into the portal.   Q. I have purchased the course when will I be able to access the materials? After purchasing the course, you should receive an email with the login credentials within 24 hours. Please check your spam or junk folder if you didn't receive it in your inbox. You can access your courses by logging into your account. If you still need any assistance, please get in touch with our Customer Support team by providing the details of your purchase.   Q. I haven't received my certificate yet. What should I do? You should receive your Digital Certificate within 24 hours after placing the order, and it will take 3-9 days to deliver the hard copies to your address if you are in the UK. For International Delivery, it will take 20-25 days. If you require any assistance, get in touch with our dedicated Customer Support team, and your queries/issues will be dealt with accordingly.   Q. I don't have a credit/debit card, what other methods of payment do you accept? You can make the payment using PayPal or you can Bank Transfer the amount. For Bank transfer you will require an invoice from us and you need to contact our Customer Support team and provide details of your purchase to get the invoice. After that, you will receive an email with the invoice and bank details and you can make the payment accordingly.   Q. Can I do the courses from outside UK? We are an online course provider, and learners from anywhere in the world can enrol on our courses using an internet-connected device.   Q. When I log into the account it says 'Contact Administrator'. To resolve this issue, please log out of your account and then log back in.   Course Curriculum Module 1: Introduction to Human Resources Introduction to Human Resources 00:20:00 Module 2: An Overview of the Recruitment Industry An Overview of the Recruitment Industry 00:26:00 Module 3: The UK Recruitment Legislation The UK Recruitment Legislation 00:19:00 Module 4: The Recruitment Process The Recruitment Process 00:47:00 Module 5: Negotiation Techniques Negotiation Techniques 00:18:00 Module 6: Key Performance Indicators for the Recruitment Industry Key Performance Indicators for the Recruitment Industry 00:25:00 Module 7: Employee Training and Development Process Employee Training and Development Process 00:24:00 Module 8: Candidate Management Candidate Management 00:22:00 Module 9: Candidate Interview Processes Candidate Interview Processes 00:24:00 Module 10: Managing Meetings and Giving Feedback Managing Meetings and Giving Feedback 01:29:00 Module 11: Performance Appraisal Management Performance Appraisal Management 00:22:00 Module 12: Employee Relations Employee Relations 00:19:00 Module 13: Motivation and Counselling Motivation and Counselling 00:22:00 Module 14: Ensuring Health and Safety at the Workplace Ensuring Health and Safety at the Workplace 00:19:00 Module 15: Employer Records and Statistics Employer Records and Statistics 00:17:00 Module 16: Conflict Management Conflict Management 00:16:00 Module 17: Employee Termination Employee Termination 00:18:00 Module 18: Organisational Skills Organisational Skills 00:27:00 Module 19: Communication Skills Communication Skills 00:27:00 Module 20: Stress Management Stress Management 00:18:00 Module 21: Time Management Time Management 00:39:00

Overview of Recruitment Consultant Training The demand for skilled recruitment consultants is constantly growing as businesses across all industries seek to find the best talent to fuel their success. If you're looking for a rewarding and challenging career with excellent earning potential, becoming a recruitment consultant could be the perfect opportunity. The UK recruitment industry is worth over £141.2 billion and employs over 200,000 people. It is a dynamic and ever-changing sector that offers a variety of different specialisms. This means that there are always new opportunities to learn and grow. With the proper training and experience, you can become a highly sought-after recruitment consultant and build a successful career in this exciting industry.   Get a Quick Look at The Course Content: This Recruitment Consultant Training Course will help you to learn: Understand the key principles of recruitment Apply the latest recruitment techniques Source and attract high-quality candidates Assess and interview candidates Build strong relationships with clients Manage your workload effectively Start and run your own recruitment agency This course covers the topics you must know to stand against the tough competition. The future is truly yours to seize with this Recruitment Consultant Training. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online - Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, your skills and knowledge will be tested with an MCQ exam or assignment. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Recruitment Consultant Training course, you can order your CPD Accredited Digital / PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This Recruitment Consultant Training course is for anyone who is interested in a career in recruitment. This includes: People who are new to the recruitment industry. Experienced recruiters who want to update their skills and knowledge. People who are looking to change careers from another sector. Requirements There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the Recruitment Consultant Training course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path There are a variety of different jobs that you can get into with a capability in recruitment. Here are just a few examples: Recruitment Consultant - £25K to £40K/year Senior Recruitment Consultant - £35K to £50K/year Recruitment Manager - £40K to £60K/year Head of Recruitment - £50K to £70K/year Recruitment Director - £60K to £80K/year Frequently Asked Questions (FAQ's) Q. How do I purchase a course? 1. You need to find the right course on our IOMH website at first. You can search for any course or find the course from the Courses section of our website. 2. Click on Take This Course button, and you will be directed to the Cart page. 3. You can update the course quantity and also remove any unwanted items in the CART and after that click on the Checkout option and enter your billing details. 4. Once the payment is made, you will receive an email with the login credentials, and you can start learning after logging into the portal. Q. I have purchased the course when will I be able to access the materials? After purchasing the course, you should receive an email with the login credentials within 24 hours. Please check your spam or junk folder if you didn't receive it in your inbox. You can access your courses by logging into your account. If you still need any assistance, please get in touch with our Customer Support team by providing the details of your purchase. Q. I haven't received my certificate yet. What should I do? You should receive your Digital Certificate within 24 hours after placing the order, and it will take 3-9 days to deliver the hard copies to your address if you are in the UK. For International Delivery, it will take 20-25 days. If you require any assistance, get in touch with our dedicated Customer Support team, and your queries/issues will be dealt with accordingly. Q. I don't have a credit/debit card, what other methods of payment do you accept? You can make the payment using PayPal or you can Bank Transfer the amount. For Bank transfer you will require an invoice from us and you need to contact our Customer Support team and provide details of your purchase to get the invoice. After that, you will receive an email with the invoice and bank details and you can make the payment accordingly. Q. Can I do the courses from outside UK? We are an online course provider, and learners from anywhere in the world can enrol on our courses using an internet-connected device. Q. When I log into the account it says 'Contact Administrator'. To resolve this issue, please log out of your account and then log back in. Course Curriculum Recruitment Consultant Training - Updated Version Module 1 - Introduction to Recruitment: Importance and Implications 00:17:00 Module 2 - An Overview of the Recruitment Industry 00:26:00 Module 3 - The UK Recruitment Legislation 00:19:00 Module 4 - Sales and Selling in the Recruitment Industry 00:11:00 Module 5 - The Recruitment Process 00:47:00 Module 6 - Key Performance Indicators for the Recruitment Industry 00:25:00 Module 7 - Candidate Attraction for Recruitment 00:35:00 Module 8 - Candidate Management 00:22:00 Module 9 - Candidate Interview Processes 00:24:00 Module 10 - Client Acquisition 00:36:00 Module 11 - Client Strategy in the Recruitment Sector 00:25:00 Module 12: Client Management 00:27:00 Module 13 - Steps to Starting and Running a Successful Recruiting Service 00:23:00 Recruitment Consultant Training - Old Version Recruitment Basics Introduction to Recruitment 00:15:00 Recruitment 01:00:00 Shortlisting 00:15:00 Selection 01:00:00 Definitions of Training and Development 00:15:00 Considerations in the Design of Training Programmes 00:15:00 Implementing Training 00:15:00 Learning Methods 00:30:00 Recruitment Module One - Getting Started 00:15:00 Module Two - Introduction to Recruitment 00:30:00 Module Three - The Selection Process 00:30:00 Module Four - Goal Setting 00:30:00 Module Five - The Interview 00:30:00 Module Six - Types of Interview Questions 00:30:00 Module Seven - Avoiding Bias in Your Selection 00:30:00 Module Eight - The Background Check 00:30:00 Module Nine - Making Your Offer 00:30:00 Module Ten - Orientation and Retention 00:30:00 Module Eleven - Measuring the Results 00:30:00 Module Twelve - Wrapping Up 00:15:00 Managing Recruitment Module One - Getting Started 00:30:00 Module Two - Defining and Knowing the Position 01:00:00 Module Three - Hiring Strategy 01:00:00 Module Four - Lure in Great Candidates 01:30:00 Module Five - Filtering Applicants to Interview 01:00:00 Module Six - The Interview (I) 01:00:00 Module Seven - The Interview (II) 01:00:00 Module Eight - Selection Process (I) 01:00:00 Module Nine - Selection Process (II) 01:00:00 Module Ten - Making an Offer 01:00:00 Module Eleven - Onboarding 01:00:00 Module Twelve - Wrapping Up 00:30:00 Recruitment - Interview Process History of the Interviewing Process 00:30:00 The Recruitment and Selection Process 00:15:00 Factors in the Hiring Process 00:15:00 Cost Analysis 00:15:00 Job Analysis and Position Profiles 00:30:00 Determining the Skills You Need 00:15:00 Finding Candidates 00:30:00 Advertising Guidelines 00:00:00 Screening Resumes 00:30:00 Performance Assessments 00:30:00 Problems Recruiters Face 00:15:00 Interviewing Barriers 00:15:00 Non-Verbal Communication 00:15:00 Types of Questions 00:30:00 Case Study 00:15:00 Traditional vs. Behavioral Interviews 00:30:00 Other Types of Questions 00:15:00 The Critical Incident Technique 00:15:00 Listening for Answers 00:30:00 Difficult Applicants 01:00:00 Interview Preparation and Format 00:00:00 Other Interview Techniques 00:30:00 Scoring Responses 00:15:00 Checking References 00:30:00 Human Rights 00:15:00 Assignment Assignment - Recruitment Consultant Training 00:00:00

What is GDPR, what does GDPR stand for, GDPR meaning these are the 3 of the most searched topics on the internet.  Want to learn GDPR principles, UK GDPR, GDPR compliance, GDPR regulations? Look no further. Embark on a transformative learning journey with our 'General Data Protection Regulation (GDPR)' course, unravelling the complexities of data privacy in the digital age. What is GDPR? It stands for General Data Protection Regulation, a set of regulations dictating the lawful processing of personal data. Delve into the intricacies of GDPR principles, understanding the scope, rights, and responsibilities it entails. We creatively navigate through the legal landscape, shedding light on the post-Brexit UK General Data Protection Regulation scenario and the nuances of international data transfers. Learning Outcomes of General Data Protection Regulation (GDPR) course: Learn General Data Protection Regulation complications, from foundational GDPR principles to the scope and lawful basis for data processing. Gain insight into GDPR compliance roles, empowering effective navigation of legal obligations. Acquire in-depth expertise in handling special data categories and addressing personal data breaches with finesse. Navigate changes in General Data Protection Regulation post-Brexit, ensuring compliance with evolving regulations in the UK. Master international data transfers post-Brexit, understanding implications for national security and defiance. Why Choose Us? Lifetime access to course materials Full tutor support is available Monday through Friday for all courses Learn essentials skills at your own pace from the comfort of your home Gain a thorough understanding of the course Access informative video modules taught by expert instructors 24/7 assistance and advice available through email and live chat Study the course on your computer, tablet, or mobile device Improve your chances of gaining professional skills and earning potential by completing the course. Who is this General Data Protection Regulation (GDPR) course for? Individuals in Data Management Roles Legal Professionals Seeking GDPR Expertise Business Owners and Entrepreneurs IT and Security Professionals Compliance Officers and Risk Managers Assessment The course includes a series of quizzes that will test your understanding and retention of the material covered in the course. The quizzes will help you to identify areas where you may need further practice, and you will have the opportunity to review the course materials as needed. Upon successfully passing the final quiz, you will be able to order your certificate of achievement. Career Path Data Protection Officer: £40,000 - £70,000 per annum GDPR Consultant: £35,000 - £60,000 per annum Legal Advisor (Specializing in Data Protection): £45,000 - £80,000 per annum IT Security Analyst (GDPR Focus): £35,000 - £55,000 per annum Compliance Manager: £50,000 - £80,000 per annum Course Content General Data Protection Regulation (GDPR) Introduction to GDPR Scope of GDPR Lawful Basis for Preparation Rights and Breaches of GDPR Roles and responsibilities Special Categories of Data Personal Data Breaches Changes in the new GDPR Post-Brexit UK GDPR International Data Transfers After the Brexit Assessment Order Your Certificate Order Your Certificate

Overview of Healthcare GDPR Basics Join our Healthcare GDPR Basics course and discover your hidden skills, setting you on a path to success in this area. Get ready to improve your skills and achieve your biggest goals. The Healthcare GDPR Basics course has everything you need to get a great start in this sector. Improving and moving forward is key to getting ahead personally. The Healthcare GDPR Basics course is designed to teach you the important stuff quickly and well, helping you to get off to a great start in the field. So, what are you looking for? Enrol now! Get a quick look at the course content: This Healthcare GDPR Basics Course will help you to learn: Learn strategies to boost your workplace efficiency. Hone your skills to help you advance your career. Acquire a comprehensive understanding of various topics and tips. Learn in-demand skills that are in high demand among UK employers This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Healthcare GDPR Basics. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online - Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Healthcare GDPR Basics course, you can order your CPD Accredited Digital / PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This Healthcare GDPR Basics is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand.  On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements You don't need any educational qualification or experience to enrol in the Healthcare GDPR Basics course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Healthcare GDPR Basics Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Frequently Asked Questions (FAQ's) Q. How do I purchase a course? 1. You need to find the right course on our IOMH website at first. You can search for any course or find the course from the Courses section of our website. 2. Click on Take This Course button, and you will be directed to the Cart page. 3. You can update the course quantity and also remove any unwanted items in the CART and after that click on the Checkout option and enter your billing details. 4. Once the payment is made, you will receive an email with the login credentials, and you can start learning after logging into the portal. Q. I have purchased the course when will I be able to access the materials? After purchasing the course, you should receive an email with the login credentials within 24 hours. Please check your spam or junk folder if you didn't receive it in your inbox. You can access your courses by logging into your account. If you still need any assistance, please get in touch with our Customer Support team by providing the details of your purchase. Q. I haven't received my certificate yet. What should I do? You should receive your Digital Certificate within 24 hours after placing the order, and it will take 3-9 days to deliver the hard copies to your address if you are in the UK. For International Delivery, it will take 20-25 days. If you require any assistance, get in touch with our dedicated Customer Support team, and your queries/issues will be dealt with accordingly. Q. I don't have a credit/debit card, what other methods of payment do you accept? You can make the payment using PayPal or you can Bank Transfer the amount. For Bank transfer you will require an invoice from us and you need to contact our Customer Support team and provide details of your purchase to get the invoice. After that, you will receive an email with the invoice and bank details and you can make the payment accordingly. Q. Can I do the courses from outside UK? We are an online course provider, and learners from anywhere in the world can enrol on our courses using an internet-connected device. Q. When I log into the account it says 'Contact Administrator'. To resolve this issue, please log out of your account and then log back in. Course Curriculum Module 1: Introduction to Healthcare GDPR Introduction to Healthcare GDPR 00:17:00 Module 2: Data Governance in Healthcare Data Governance in Healthcare 00:18:00 Module 3: Healthcare Data Subject Rights and Obligations Healthcare Data Subject Rights and Obligations 00:19:00 Module 4: Protecting Health Data Protecting Health Data 00:17:00 Module 5: GDPR Obligations and Sensitive Data GDPR Obligations and Sensitive Data 00:19:00 Module 6: Transferring Health Data Transferring Health Data 00:19:00 Module 7: Consent and Lawful Bases for Healthcare Data Processing Consent and Lawful Bases for Healthcare Data Processing 00:18:00 Module 8: Rights of Data Subjects Rights of Data Subjects 00:19:00 Module 9: Safeguarding Healthcare Data Safeguarding Healthcare Data 00:19:00 Module 10: Protecting Health Data in the Modern Age Protecting Health Data in the Modern Age 00:18:00 Module 11: Cross-Border Health Data Cross-Border Health Data 00:18:00 Module 12: Medical Research Medical Research 00:18:00

Master your English skills with the GCSE English and IELTS Advanced Preparation bundle! Comprehensive lessons designed for academic excellence and global success. Enroll now!

Enhance your skills with the CPD Certified Mechanical Engineering course. This program covers essential topics such as mechanics, thermodynamics, materials science, and fluid dynamics. Gain practical knowledge and industry-recognized certification to boost your career and stay ahead in the field of mechanical engineering.

Overview This comprehensive course on Environmental Engineering will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Environmental Engineering comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. Key Features of the Course: FREE Environmental Engineering CPD-accredited certificate Get a free student ID card with Environmental Engineering (£10 applicable for international delivery) Lifetime access to the Environmental Engineering course materials The Environmental Engineering comes with 24/7 tutor support Get instant access to this Environmental Engineering course Learn Environmental Engineering from anywhere in the world The Environmental Engineering course is affordable and simple to understand The Environmental Engineering is an entirely online How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Environmental Engineering. It is available to all students, of all academic backgrounds. Requirements Our Environmental Engineering is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 12 sections • 12 lectures • 02:54:00 total length •Introduction to Environmental Engineering •Environmental Pollutions •Wastewater Treatment •Drinking Water and Groundwater Treatment •Groundwater Hydrology •Air Pollution •Solar Energy •Waste Disposal and Recycling •Land Management •Environmental Law •Sustainable Development •Assignment - Environmental Engineering

Overview This comprehensive course on Phone-Based Customer Service will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Phone-Based Customer Service comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enroll in this course today to fast track your career ladder. Key Features of the Course: FREE Phone-Based Customer Service CPD-accredited certificate Get a free student ID card with Phone-Based Customer Service (£10 applicable for international delivery) Lifetime access to the Phone-Based Customer Service course materials The Phone-Based Customer Service comes with 24/7 tutor support Get instant access to this Phone-Based Customer Service course Learn Phone-Based Customer Service from anywhere in the world The Phone-Based Customer Service is affordable and simple to understand The Phone-Based Customer Service is an entirely online How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Phone-Based Customer Service. It is available to all students, of all academic backgrounds. Requirements Our Phone-Based Customer Service is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this Phone-Based Customer Service course, it can be studied in your own time at your own pace. Career Path Having these various qualifications of Phone-Based Customer Service will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 4 sections • 15 lectures • 06:13:00 hours total •Module 1: Introduction to Customer Service •Module 2: What's Different about Good Customer Service •Module 3: Customer Relationship Management •Module 4: Customer Service Communication Strategies •Module 5: Aspects of Phone Etiquette •Module 6: Building Rapport Over the Phone •Module 7: Inbound and Outbound Calls •Module 8: Active Listening and Managing Tough Callers •Module 9: Managing Interoffice Calls and Voicemail •Module 10: Problem Solving over the Phone •Module 11: Intra Organization Dealings •Module 12: Measuring Customer Service •Mock Exam - Phone-Based Customer Service •Final Exam - Phone-Based Customer Service •Order Your Certificate

Overview Proficient English speakers have a competitive edge in the global job market, being valued for their precision and clarity of expression. Enter the "English Grammar Level 3" course. This comprehensive learning module is meticulously crafted to refine one's grasp of the English language. Beginning with an 'Introduction to the Course,' learners are systematically guided through essential topics, from 'The Basics of Grammar' to recognising 'Common Mistakes and Ways to Improve'. This in-depth exploration ensures participants have an advanced understanding of sentence structures, correct punctuation application, accurate spelling, and the nuanced art of forming questions.Join the "English Grammar Level 3" course today and redefine excellence in the English language. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Key Features of the Course: FREE English Grammar CPD-accredited certificate Get a free student ID card with English Grammar (£10 applicable for international delivery) Lifetime access to the English Grammar materials The English Grammar comes with 24/7 tutor support Get instant access to this English Grammar course Learn English Grammar from anywhere in the world The English Grammar is affordable and simple to understand The English Grammar is an entirely online Description Improve your English grammar with this Level 3 course. Learn advanced rules like sentence structure, tenses, and punctuation to make your writing and speaking better. Great for anyone who wants to sharpen their English skills for work, study, or everyday use. Course Curriculum 8 sections • 8 lectures • 02:01:00 hours total •Introduction to the Course •The Basics of Grammar •The Basics of Sentence •Structure of Sentence: •Questions: •Punctuation and Capitalisation •Spelling •Common Mistakes and Ways to Improve Who is this course for? There is no experience or previous qualifications required for enrolment on this English Grammar Level 3. It is available to all students, of all academic backgrounds. Requirements Our English Grammar Level 3 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc.

Overview Acquire great customer problems solving skills to develop long term relationships with your customers by enrolling in our Customer Service Management course. This course is a step-by-step training process to educate you in all the essential knowledge and skills to deliver contextual-based support to your customers and maintain high ethical business standards. The training has a huge impact on higher customer retention, acquisition of new customers, increased productivity and more. After your successful completion, you will be more than capable of identifying customer service elements and knowing the effects of poor service on a business; you will also be able to come up with some great techniques to deal with difficult customers. Enrol today to handle customer feedback and complaints efficiently. Key Features of the Course: FREE Customer Service CPD-accredited certificate Get a free student ID card with Customer Service training (£10 applicable for international delivery) Lifetime access to the Customer Service course materials The Customer Service program comes with 24/7 tutor support Get instant access to this Customer Service course Learn Customer Service training from anywhere in the world The Customer Service training is affordable and simple to understand The Customer Service training is an entirely online How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Customer Service Management. It is available to all students, of all academic backgrounds. Requirements Our Customer Service Management is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on WIFI, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 1 sections • 9 lectures • 01:51:00 hours total •Module One - Customer Service : Who We Are and What We Do •Module Two - Customer Service : Establishing Your Attitude •Module Three - Customer Service : Identifying and Addressing Customer Needs •Module Four - Customer Service : Generating Return Business •Module Five: In-Person Customer Service •Module Six - Customer Service : Giving Customer Service over the Phone •Module Seven - Customer Service : Providing Electronic Customer Service •Module Eight - Customer Service : Recovering Difficult Customers •Module Nine - Customer Service : Understanding When to Escalate