8188 Insights courses delivered Online

Get ready for an exceptional online learning experience with the Adobe InDesign, Illustration, Adobe Photoshop, Adobe Lightroom & Adobe Premiere bundle! This carefully curated collection of 20 premium courses is designed to cater to a variety of interests and disciplines. Dive into a sea of knowledge and skills, tailoring your learning journey to suit your unique aspirations. The Adobe InDesign, Illustration, Adobe Photoshop, Adobe Lightroom & Adobe Premiere is a dynamic package, blending the expertise of industry professionals with the flexibility of digital learning. It offers the perfect balance of foundational understanding and advanced insights. Whether you're looking to break into a new field or deepen your existing knowledge, the Adobe InDesign package has something for everyone. As part of the Adobe InDesign, Illustration, Adobe Photoshop, Adobe Lightroom & Adobe Premiere package, you will receive complimentary PDF certificates for all courses in this bundle at no extra cost. Equip yourself with the Adobe InDesign bundle to confidently navigate your career path or personal development journey. Enrol today and start your career growth! This Bundle Comprises the Following CPD Accredited Courses: Adobe InDesign Adobe Illustrator Certificate Course Basic Adobe Photoshop User Experience Design from A-Z: Adobe XD UI/UX Design Advanced Graphic Design Diploma Course Learn to Make Vector Art on Adobe Illustrator Learn Illustrator CC: Create Simple Flat Vector Characters Adobe Premiere Pro CC Edit 3 Times Faster with Adobe Premier Pro Flat Design in Adobe Illustrator Adobe After Effect: Gradient Animation Adobe Lightroom CC How To Edit Your First Photo in Adobe Photoshop CC Shading in Adobe Photoshop Learn Editing 360º Photos with Photoshop Career Development Plan Fundamentals CV Writing and Job Searching Learn to Level Up Your Leadership Networking Skills for Personal Success Ace Your Presentations: Public Speaking Masterclass Learning Outcome: Gain comprehensive insights into multiple fields. Foster critical thinking and problem-solving skills across various disciplines. Understand industry trends and best practices through the Adobe InDesign Bundle. Develop practical skills applicable to real-world situations. Enhance personal and professional growth with the Adobe InDesign Bundle. Build a strong knowledge base in your chosen course via the Adobe InDesign Bundle. Benefit from the flexibility and convenience of online learning. With the Adobe InDesign package, validate your learning with a CPD certificate. Each course in this bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Embrace the future of learning with the Adobe InDesign, Illustration, Adobe Photoshop, Adobe Lightroom & Adobe Premiere, a rich anthology of 15 diverse courses. Each course in the Adobe InDesign bundle is handpicked by our experts to ensure a wide spectrum of learning opportunities. ThisAdobe InDesign, Illustration, Adobe Photoshop, Adobe Lightroom & Adobe Premiere bundle will take you on a unique and enriching educational journey. The bundle encapsulates our mission to provide quality, accessible education for all. Whether you are just starting your career, looking to switch industries, or hoping to enhance your professional skill set, the Adobe InDesign, Illustration, Adobe Photoshop, Adobe Lightroom & Adobe Premiere bundle offers you the flexibility and convenience to learn at your own pace. Make the Adobe InDesign package your trusted companion in your lifelong learning journey. CPD 20 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Adobe InDesign, Illustrator and Photoshop bundle is perfect for: Lifelong learners looking to expand their knowledge and skills. Professionals seeking to enhance their career with CPD certification. Individuals wanting to explore new fields and disciplines. Anyone who values flexible, self-paced learning from the comfort of home. Career path Unleash your potential with the Adobe InDesign bundle. Acquire versatile skills across multiple fields, foster problem-solving abilities, and stay ahead of industry trends. Ideal for those seeking career advancement, a new professional path, or personal growth. Embrace the journey with the Adobe InDesign bundle package. Certificates CPD Quality Standard Certificate Digital certificate - £4.99 Hardcopy Certificate (FREE UK Delivery) Hard copy certificate - £9.99

Are you an assessor or a trainer looking to enhance your effectiveness and communication skills? Do you find it challenging to confidently express your thoughts, to get what you want from situations and to maintain control during training sessions or assessments?  If so, our “Assertiveness for Assessors and Trainers” live online workshop is made for you. Effective Communication: Assertiveness empowers you to communicate your ideas clearly, ensuring your message is understood by learners. You’ll learn techniques to express your thoughts confidently, leading to improved engagement and comprehension. Confidence Building: Learn techniques for appearing more confident when communicating with others.  Taking control: Take control of situations through your body language and the verbal / written language you use. Invest in Your Success This 2.5 hour session will help you gain the skills to lead with confidence, communicate effectively, and prioritise yourself in your life.  Further Information This 2.5 hour session held live online via Teams will give you the tools and techniques you need to be more assertive. Workshop Benefits Interactive Workshops: Engage in hands-on activities, role plays, and real-world scenarios to practice assertive communication techniques in a safe and supportive environment.Expert Facilitators: Our experienced trainers will guide you through proven strategies, drawing on their expertise in communication, psychology, and training methodologies.Tailored Content: The course content is specifically designed for assessors and trainers, addressing challenges and situations unique to your profession.Practical Tools: Walk away with a toolkit of practical techniques, scripts, and strategies that you can immediately apply in your assessments and training sessions.Networking Opportunities: Connect with fellow assessors and trainers, sharing insights, experiences, and best practices to further enhance your professional journey.

Duration 4 Days 24 CPD hours This course is intended for Candidates should be familiar with Dynamics 365 Customer Insights and have firsthand experience with one or more additional Dynamics 365 apps, Power Query, Microsoft Dataverse, Common Data Model, and Microsoft Power Platform. They should also have working knowledge of practices related to privacy, compliance, consent, security, responsible AI, and data retention policy. Overview After completing this course, you will be able to: Clean, transform, and ingest data into Dynamics 365 Customer Insights Create a unified customer profile Work with Dynamics 365 Audience insights Enrich data and predictions Set up and manage external connections Administer and monitor Customer Insights Customer Data Platform specialists implement solutions that provide insight into customer profiles and that track engagement activities to help improve customer experiences and increase customer retention. In this course, students will learn about the Dynamics 365 Customer Insights solution, including how to unify customer data with prebuilt connectors, predict customer intent with rich segmentation, and maintain control of customer data. This specialty course starts with creating a unified profile and then working with customer data. Module 1: Get started with Dynamics 365 Customer Insights Introduction to the customer data platform Administer Dynamics 365 Customer Insights Explore user permissions in Dynamics 365 Customer Insights Module 2: Ingest data into Dynamics 365 Customer Insights Import and transform data Connect to data sources Work with data Module 3: Create a unified customer profile in Dynamics 365 Customer Insights Map data Match data Merge data Find customers Module 4: Work with Dynamics 365 Customer Insights Explore Audience insights Define relationships and activities Work with measures Work with segments Module 5: Enrich data and predictions with Audience insights Enrich data Use predictions Use machine learning models Module 6: Manage external connections with Customer Data Platform Export Customer Insights data Use Customer Insights with Microsoft Power Platform Display Customer Insights data in Dynamics 365 apps More ways to extend Customer Insights

Level 3, 4 & 5 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 10 CPD Courses | Lifetime Access

3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | 10 CPD Courses | Lifetime Access | 24/7 Tutor Support

3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | 10 CPD Courses | Lifetime Access | 24/7 Tutor Support

Level 3, 5 & 7 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 10 CPD Courses | Lifetime Access

This professional certificate course in Events and Its Different Types provides a comprehensive understanding of event management, emphasizing the importance and essential skills for effective event planning. Participants will explore the classification and characteristics of events, ranging from small gatherings to hallmark and mega events, within the context of the Tourism and Hospitality Industry. The course also delves into the impact of external influences on the Meetings, Incentives, Conferences & Exhibitions (MICE) sector, fostering a holistic perspective on the interconnectedness of tourism, hospitality, and events management industries. After the successful completion of the course, you will be able to learn about the following: What is event management? Importance of Event management. Important Skills for Event manager. How small, large, hallmark and mega events are classified and their Characteristics. Classification of events by type. Characteristics of Various Events within the Tourism and Hospitality Industry Impact of External Influences on the Development of the Meetings, Incentives, Conferences & Exhibitions (MICE) Sector Assess the relationships between the tourism, hospitality and events management industries This professional certificate course in Events and Its Different Types explore the fundamentals of event management, emphasizing its significance, and honing essential skills for effective event planning. Delve into the classification and characteristics of events, including small, large, hallmark, and mega events, as well as their specific types within the dynamic Tourism and Hospitality Industry. Understand the impact of external influences on the Meetings, Incentives, Conferences & Exhibitions (MICE) sector, and assess the interconnected relationships between tourism, hospitality, and events management industries. Professional Certificate Course in Events And Its Different Types, delving into the fundamentals of event planning and execution. Gain insights into the importance of event management, essential skills for event managers, and a comprehensive understanding of event classifications, including small, large, hallmark, and mega events. Analyze the impact of external influences on the Meetings, Incentives, Conferences & Exhibitions (MICE) sector and examine the intricate relationships between tourism, hospitality, and events management industries. Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Events and their Different Types Professional Certificate Course in Events and their Different Types explores the fundamentals of event planning and execution. Gain insights into the importance of event management, essential skills for event managers, and a comprehensive understanding of event classifications, including small, large, hallmark, and mega events. Analyze the impact of external influences on the Meetings, Incentives, Conferences & Exhibitions (MICE) sector and examine the intricate relationships between tourism, hospitality, and events management industries. Events and its Different Types Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course.The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience, Event Management Professionals Aspiring Event Planners Tourism and Hospitality Industry Enthusiasts MICE Sector Professionals Individuals Interested in Event Classification and Characteristics Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Elite EA/PA Forum We are delighted to announce the Elite EA/PA Forum for the UK & Ireland will be on the 13th November 2025. Our workshop aims to: Enhance your influence and impact by mastering assertive communication, negotiation, and self-advocacy skills. Stay composed and solution-focused in high-pressure situations with practical tools for crisis management and clear decision-making. Embrace evolving technology by understanding how AI and automation can streamline your role and boost efficiency. Future-proof your career by building strategic value, resilience, and adaptability in an ever-changing professional landscape. Keynote Address with Q&A from the audience: What to expect from Sam's Keynote: With over 30 years supporting leaders at the highest levels, Sam Cohen brings a wealth of insight, experience, and stories (the kind she can share) to the stage. From 18 years serving within The Royal Household - including as Deputy Private Secretary and Press Secretary to Her late Majesty Queen Elizabeth II - to working with The Duke and Duchess of Sussex, running the Prime Minister’s Office at Downing Street, and serving as Chief of Staff to the global CEO of Rio Tinto, Sam’s career is a masterclass in discretion, diplomacy, and delivering at the top. In this exclusive keynote, Beyond the Role, Sam will explore how Executive Assistants don’t just support leaders - they shape leadership, drive strategy, and build legacy from behind the scenes. Join us for this rare opportunity to hear from someone who’s been at the epicentre of power - and bring your questions! The keynote will include a live Q&A, where you can ask Sam about her remarkable career, leadership insights, and how to truly excel in high-performance environments. (Don’t ask her what the Queen kept in her handbag - she’s not telling.) Sam Cohen Career Bio: Sam Cohen has spent the last 30 years working to support leaders in the public and private sectors. Sam spent 18 years serving The Royal Household, as Deputy Private Secretary to Her late Majesty Queen Elizabeth II and Press Secretary to The Queen. Sam also served as Private Secretary to The Duke and Duchess of Sussex. Following this time, Sam worked as Director of the Prime Minister’s Office at Downing Street under Boris Johnson and, most recently, was Chief of Staff to the global CEO at Rio Tinto. Source: ABC News - YouTube Channel. Facilitator - AM: Monika Turner The Confident Assistant - Speak Up, Go After What You Want & Create The Future You Deserve: Develop practical strategies to negotiate workload, boundaries, and career growth with confidence. Learn assertive communication techniques to handle challenging conversations effectively. Build self-advocacy skills to articulate your value and influence outcomes in the workplace. Monika Turner Career Bio: Monika Anna Turner is an ICF-certified Leadership and Executive coach with over seven years of experience helping professionals unlock their confidence, elevate their voice, and lead with authenticity. Before stepping into coaching, she built a successful career as a Personal Assistant, Executive Assistant, and ultimately Chief Of Staff —giving her a deep understanding of the unique challenges and strengths of support roles. Originally from Poland, Monika knows firsthand what it’s like to question your voice and your value—especially in a second language. Her journey from self-doubt to self-assurance informs everything she does today. Through her coaching, she empowers assistants and leaders alike to move beyond fear, speak up and create fulfilling careers they’re proud of. Panel Fabiana Goncalves Executive Assistant to Global VP PerfectDraft & PerfectDraft Commercial Director An accomplished C-Suite Executive & Personal Assistant, I bring over a decade of experience supporting top-level leadership—including CEOs, Founders, and Executive Teams—across multinational and national organizations. I specialize in executive support that goes far beyond calendar management, contributing as a strategic partner in decision-making, operations, and leadership effectiveness. Known for my discretion, diplomacy, and operational precision, I help executives stay focused on what matters most—by anticipating needs, managing complexity, and driving efficiency in both corporate and personal domains. I bring a strategic lens to every task, balancing immediate priorities with long-term objectives. With a proactive mindset, sharp judgment, and strong communication skills, I serve as a trusted advisor and problem-solver in fast-paced, high-stakes environments. Rebecca Polson Executive Support Manager to the Chief Executive An award-winning Executive Assistant with over 10 years’ experience across the higher education, charity, private, and public sectors. Currently Executive Support Manager to the Chief Executive at Alzheimer’s Research UK, she provides high-level support in the fast-paced, mission-driven environment of the largest dementia research charity in the UK. Her previous roles include supporting senior leaders at the Natural History Museum, the Incorporated Society of Musicians, and the Royal College of Music. She brings expertise in executive support, governance, stakeholder engagement, and complex diary and project management. Named PA of the Year in 2023 and a finalist in the SecsintheCity PA of the Year Awards, she is known for her professionalism, discretion, and ability to stay ahead of the needs of the people and organisations she supports. Ola Boddington Senior Executive Assistant As a seasoned Executive Assistant, she has honed her skills in management and project planning over the years. She has worked with various organisations, including Zoa, Signal AI, and ConsenSys, where she provided high-level administrative support to senior executives. Her expertise lies in managing complex schedules, coordinating travel arrangements, and ensuring seamless communication among team members. She is also proficient in using various software tools to streamline workflows and enhance productivity. She is passionate about delivering exceptional service and contributing to the success of the teams she works with. Claudine Martin Senior Executive Assistant Claudine is a highly skilled Senior Executive Assistant, currently supporting the Head of BNY Pershing EMEA. With a distinguished career spanning nearly 17 years in the British Army, Claudine retired in 2023 at the rank of Staff Sergeant, bringing a wealth of experience in high-pressure environments and strategic operations to her current role. Throughout her military career, Claudine specialised in Human Resources, and served as the Personal Assistant to the Army Director of Engagement and Communication at the Ministry of Defence. In this capacity, she played a pivotal role in the planning and execution of significant events and initiatives, showcasing her exceptional organisational skills and attention to detail. Her dedication and professionalism were recognised when she was awarded PA of the Year in 2019 by PA Life. An advocate for the Executive Assistant profession, Claudine is also a sought-after public speaker. She regularly shares her insights at industry events, including the PA Show, and serves as an advisory board member, contributing to the ongoing development and recognition of the profession. Claudine is passionate about empowering others and has previously mentored young people through the Diana Award, a programme established in honour of Princess Diana to support disadvantaged youth. Additionally, she has participated in Fast Forward 15, a mentoring initiative aimed at women aspiring to build careers in events, hospitality, or related industries. With her extensive experience, dedication to excellence, and commitment to mentorship, Claudine continues to make a significant impact in her field and inspire the next generation of leaders. She proudly represented the UK at the Invictus Games 2023, showcasing her unwavering determination and unwavering spirit. In her spare time, Claudine enjoys park run and writing poems. The Importance of Becoming a Strategic Advisor Learn how to shift from reactive to proactive. Develop the mindset and behaviours of a strategic advisor. Understand how to add value beyond your job description. Facilitator - PM: Justin Kabbani AI Is Not Here to Replace You. It's Here to Upgrade You. We'll explore Justin's proven 3P framework: Priming – How to set up AI like a strategic advisor by feeding it context, tone and mindset Prompting – How to craft clear, structured instructions to get consistently great results Producing – How to turn AI outputs into high-leverage work that makes you stand out Your session outcomes: Real examples from admin professionals already using AI to elevate their work Prompts you can copy, adapt, and test live Interactive exercises to build confidence fast A practical challenge to implement right after the session If you’ve been overwhelmed by AI, or underwhelmed by its impact, this session will change that. You'll leave with tools you can use today, and a mindset you’ll carry forward for the rest of your career. Justin Kabbani Career Bio: Justin Kabbani is one of Australia’s most in-demand AI trainers and keynote speakers, known for making AI feel simple, powerful, and immediately useful. He’s worked with brands like Uber, Treasury Wine Estates, and Udemy, helping their teams embed AI into daily workflows, strategic planning, and executive communication. Over the past two years, Justin has trained more than 2,000 professionals across Australia and beyond, consistently earning feedback like “mind-blowing,” and “game-changing”. His signature Prime, Prompt, Produce framework has transformed how business leaders, executive assistants, marketers, and teams think, work, and communicate with AI, without needing to be “tech people.” Justin believes AI isn’t here to replace people. It’s here to take the robotic work off our plate, so we can focus on what humans do best. LinkedIn: https://www.linkedin.com/in/justinkabbani/ Website: https://justinkabbani.com/ Speed Connections Networking Session Join us for Speed Connections, a lively 30-minute networking session designed to foster meaningful connections in a fun, fast-paced environment. Every 10 minutes, attendees will be placed into new breakout rooms with small groups, giving everyone the chance to meet a diverse range of peers. Each breakout session will feature engaging prompts to spark conversations and make networking enjoyable and memorable! Who will attend this event? Executive Assistant (EA) Personal Assistant (PA) Virtual Assistant (VA) Legal Secretary Legal Executive Assistant Administrative Assistant Office Manager Health Care Office Manager Chief of Staff Additional roles may be relevant depending on role responsibilities along with development opportunities. This workshop is open to females, male including trans women/males and non-binary professionals. Group Rate Discounts To discuss our group rates in more detail, please email support@elite-forums.com and provide the following: Group Number (How many would like to attend) Event Date (If numerous dates, please advise if we are splitting attendees across multiple dates) Attendee Contact details (Or request our Group Rate Document. Complete and return - we'll sort the rest.) Group discounts are on request - see below group rate discount brackets: 🧩 You just need one piece to come together - to unlock your Elite Potential. 🔑 Media outlets/organisations will not be permitted to attend this event.

***24 Hour Limited Time Flash Sale*** Accountancy, Tax Accounting & Xero Accounting and Bookkeeping Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Welcome to an unparalleled learning experience with our comprehensive 'Accountancy, Tax Accounting & Xero Accounting and Bookkeeping' bundle. This is an exceptional blend of eight theoretical courses tailored for those who aspire to unlock the secrets of the accounting world. Your journey through the labyrinth of numbers begins here! Unearth the treasures of three QLS endorsed courses in Tax Accounting, Xero Accounting and Bookkeeping Online, and a Diploma in Accountancy. Deepen your understanding of these pivotal areas and get a hardcopy certificate upon completion, attesting to your knowledge and dedication. Supplementing these are five CPD QS accredited courses, including an Introduction to Accounting, Managerial Accounting Masterclass, and a complete course on Microsoft Excel 2019. Further specialise with the Theory of Constraints, Throughput Accounting, and Lean Accounting courses. Immerse yourself in the 'Accountancy, Tax Accounting & Xero Accounting and Bookkeeping' bundle. A fulfilling journey of theoretical exploration awaits you! Key Features of the Accountancy, Tax Accounting & Xero Accounting and Bookkeeping Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Accountancy, Tax Accounting & Xero Accounting and Bookkeeping bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Tax Accounting QLS Course 02: Xero Accounting and Bookkeeping Online QLS Course 03: Diploma in Accountancy 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Introduction to Accounting Course 02: Xero Accounting and Bookkeeping Online Course 03: Managerial Accounting Masterclass Course 04: Theory of Constraints, Throughput Accounting and Lean Accounting Course 05: Microsoft Excel Complete Course 2019 In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self-Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Accountancy, Tax Accounting & Xero Accounting and Bookkeeping courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes of the Accountancy, Tax Accounting & Xero Accounting and Bookkeeping Bundle: By the end of this Accountancy, Tax Accounting & Xero Accounting and Bookkeeping bundle course, learners will be able to: Gain a strong foundational knowledge of accountancy and tax accounting. Understand the nuances of Xero Accounting and Bookkeeping. Enhance your knowledge of managerial accounting practices. Learn the Theory of Constraints, Throughput Accounting and Lean Accounting. Develop skills in using Microsoft Excel for accounting purposes. Obtain a comprehensive introduction to the accounting industry. Be equipped to take on various roles within the accounting sector. The 'Accountancy, Tax Accounting & Xero Accounting and Bookkeeping' bundle brings together eight distinct courses, each designed to provide theoretical insights into different facets of the accounting industry. Each course in this bundle dives into the theoretical aspects of important topics, from Tax Accounting to Managerial Accounting and Xero Bookkeeping. Whether it's comprehending the Theory of Constraints or mastering Microsoft Excel, the courses in this bundle promise a well-rounded understanding of the essentials. Not only do they boost your knowledge, but they also open new avenues of opportunity in your professional journey. Delve into the theoretical complexities of accountancy and let your understanding guide your career. CPD 280 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Accountancy, Tax Accounting & Xero Accounting and Bookkeeping bundle course is ideal for: Aspiring individuals intending to start a career in accountancy or finance. Existing professionals seeking to expand their theoretical knowledge. Students studying accounting or related disciplines. Individuals interested in understanding the theoretical aspects of accounting. Career path Tax Accountant: Approximate Salary -£30,000 to £50,000 per annum Xero Bookkeeper: Approximate Salary -£25,000 to £35,000 per annum Accountant: Approximate Salary -£30,000 to £60,000 per annum Managerial Accountant: Approximate Salary -£40,000 to £60,000 per annum Financial Analyst: Approximate Salary -£30,000 to £55,000 per annum Excel Data Analyst: Approximate Salary -£25,000 to £45,000 per annum Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included