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***Customers Yelling at You? Turn Complaints into CASH with This Course! (Customer Care & Customer Service Secrets Revealed!)*** Did you know that according to a recent study, 78% of customers would do business with a company again if they felt their complaint was resolved quickly and efficiently? Excellent customer care & customer service, particularly in handling complaints, is no longer a nicety - it's a business imperative. This course equips you with the theoretical knowledge and understanding to excel in the art of complaint handling within customer care & customer service. You'll develop the skills to not only navigate difficult situations but also turn them into opportunities to strengthen customer relationships and build brand loyalty. In a world dominated by Customer Care & Customer Service, our Complaints Handling course emerges as the beacon of excellence. Unravel the secrets of Complaints Customer Value, sculpting you into a maestro of the Customer Care & Customer Service realm. Explore the intricacies of Building Rapport & Trust, honing skills that transcend the mundane. Navigate the nuances of Effective Communication, transforming each conversation into a symphony of satisfaction. Dive into Handling Various Customer Types, equipping yourself to tackle any challenge with finesse. Immerse in Customer-Centric Complaint Resolution, emerging as the troubleshooter extraordinaire. Anticipate and prevent issues with Proactive Complaint Prevention, employing cutting-edge technology in Service Recovery. This course, laden with rich insights, is your key to unlocking new heights in the world ofCustomer Care & Customer Service. Elevate your expertise and redefine your impact! In this transformative journey, you'll emerge with: A profound understanding of Complaints Customer ( Customer Service ) Value Mastery in Building Rapport & Trust Effective Communication skills that resonate The ability to navigate and handle various customer types Expertise in Customer-Centric Complaint Resolution Proactive Complaint Prevention using advanced technology Embark on this journey with us, and let Customer Care & Customer Service become your forte. Revolutionise your approach, and stand out in the dynamic landscape of Complaints Handling! Course curriculum : Module 1:Complaints Customer Value: Explore the importance of customer complaints and their value to Customer Care & Customer Service. Module 2: Building Rapport & Trust: Learn techniques for building strong relationships with customers. Module 3:Effective Communication: Understand the principles of effective communication in Customer Care & Customer Service. Module 4:Handling Various Customer Types: Gain insights into handling different types of customers effectively. Module 5:Customer-Centric Complaint Resolution: Develop strategies to resolve complaints with a customer-centric approach. Module 6:Proactive Complaint Prevention and Service Recovery: Learn proactive measures for preventing complaints and strategies for service recovery. Module 7:Advanced Technology and Tools in Customer Care: Understand the role of advanced technology in enhancing Customer Care & Customer Service. CPD 10 CPD hours / points Accredited by CPD Quality Standards Complaints Customer Value 13:41 1: Complaints Customer Value 13:41 Building Rapport Trust 11:10 2: Building Rapport Trust 11:10 Effective Communication 12:56 3: Effective Communication 12:56 Handling Various Customer Types 12:51 4: Handling Various Customer Types 12:51 Customer-Centric Complaint Resolution 14:12 5: Customer-Centric Complaint Resolution 14:12 Proactive Complaint Prevention and Service Recovery 14:19 6: Proactive Complaint Prevention and Service Recovery 14:19 Advanced Technology and Tools in Customer Care 21:48 7: Advanced Technology and Tools in Customer Care 21:48 Order Your CPD Quality Standard Certificate (Optional) 01:00 8: CPD Certificate (Optional) 01:00 Who is this course for? Customer Care & Customer Service Professionals seeking to enhance their skills Managers and Supervisors overseeing Customer Service teams Individuals aspiring to specialise in Complaints Handling Entrepreneurs focused on delivering exceptional Customer Care & Customer Service Anyone passionate about mastering the art of Effective Communication in Customer Service Requirements There are no specific prerequisites for this Customer Care & Customer Service course. A willingness to learn and a desire to improve customer care & customer service skills are essential. Career path Customer Service Manager: £35,000 - £60,000 Complaints Specialist: £25,000 - £45,000 Customer Experience Analyst: £30,000 - £50,000 Quality Assurance Supervisor: £28,000 - £55,000 Service Recovery Strategist: £40,000 - £70,000 Position yourself for success in the Customer Care & Customer Service landscape! Enrol now and become the master of Complaints Handling. Certificates Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed. CPD Quality Standard Certificate Digital certificate - £7.99

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Have you ever wondered what drives someone to commit a crime? Is your fascination with the human psyche piqued by true crime podcasts? In the UK alone, over 4 million crimes are reported each year. Understanding criminal behaviour is crucial for law enforcement, rehabilitation, and even preventing crime itself. This Diploma in Criminology & Psychology Bundle is your gateway to understanding the dark side of human nature and the complexities of the mind. Our comprehensive program explores both criminology and psychology. You'll gain insights into investigation techniques, and the psychology behind criminal profiling. Learn about accident investigation, child development, and even explore the fringes of human behavior with parapsychology. This Criminology & Psychology at QLS Level 4 course is endorsed by The Quality Licence Scheme and accredited by CPD QS (with 120 CPD points) to make your skill development & career progression more accessible than ever! With a single payment, you will gain access to Criminology & Psychology course, including 10 premium courses, a QLS Endorsed Hardcopy certificate (for the title course) and 11 PDF certificates for Absolutely free. This Criminology & Psychology Bundle Package includes: Main Course: Diploma in Understanding Criminology & Psychology at QLS Level 4 10 Additional CPD Accredited Premium Courses related to Sales and Marketing: Course 01: Criminology and Police Investigations Course 02: Criminal Intelligence & Counterterrorism Analysis Course 03: Criminal Intelligence Researcher Course 04: Forensic Science and Law Enforcement Criminal Profiling Course 05: Accident Investigation Course 06: Diploma in Psychology Course 07: Child Psychology & Development Course 08: Parapsychology Course 09: Anti-Social Behaviour (ASB) Course 10: Play Therapy Whether you dream of working in law enforcement, social work, or victim support, this program equips you with a unique edge. Stand out from the crowd and make a real difference in the lives of others. Enrol now! Learning Outcomes of Criminology & Psychology Analyze major criminological theories and their application to real-world scenarios. Evaluate the impact of psychological factors on criminal behavior. Apply investigative techniques in criminal law and crime scene analysis. Develop an understanding of child development and its relation to potential criminal behavior. Identify and analyze anti-social behavior patterns. Utilize play therapy techniques for positive child development. Why Choose Us? Get a Free QLS Endorsed Certificate upon completion of Criminology & Psychology Get a free student ID card with Criminology & Psychology Training program (£10 postal charge will be applicable for international delivery) The Criminology & Psychology is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Criminology & Psychology course materials The Criminology & Psychology comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Main Course: Diploma in Understanding Criminology & Psychology at QLS Level 4 Module 01: Understanding Criminal Psychology Module 02: Introduction to Criminology and Profiling Module 03: Influence of Mental Disorders Module 04: Classification of Crime Module 05: Forensic Science Module 06: Criminal Profiling: Science, Logic and Metacognition Module 07: Phases of Profiling Module 08: Offender Profiling: Pragmatic Solution and Behavioural Investigative Advice Module 09: Victimology Module 10: The Criminal Justice System in England and Wales Course 01: Forensic Psychology : Criminal Profiling Module 01: Understanding Criminal Psychology Module 02: Influence Of Mental Disorders Module 03: Classification Of Crime Module 04: Forensic Science Module 05: Criminal Intelligence Analysis Module 06: Criminal Intelligence Analyst - Skills And Competencies Module 07: Research Methods In Crime Analysis Module 08: Decision Making In Criminal Intelligence Analysis Module 09: Criminal Profiling: Science, Logic And Metacognition Module 10: Phases Of Profiling Module 11: Offender Profiling: Pragmatic Solution And Behavioural Investigative Advice Module 12: Victimology Module 13: The Criminal Justice System In England And Wales Course 02: Criminal Intelligence & Counterterrorism Analysis Module 01: Introduction to Intelligence Analysis Module 02: Criminal Intelligence Analysis Module 03: Criminal Intelligence Analyst - Skills and Competencies Module 04: Understanding Criminal Psychology Module 05: Research Methods in Crime Analysis Module 06: Decision Making in Criminal Intelligence Analysis Module 07: Intelligence-Led Policing Module 08: Counterterrorism and Criminal Intelligence Analysis Module 09: Technology in Criminal Intelligence Analysis Module 10: The Criminal Justice System in England and Wales =========>>>>> And 8 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your QLS Endorsed Certificates and CPD Accredited Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*11 = £143) QLS Endorsed Hard Copy Certificate: Free (For The Title Course: Previously it was £99) CPD 225 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Law Enforcement Aspirants Social Workers Psychologists Security Professionals Researchers Requirements You will not need any prior background or expertise to enrol in this bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Detective Probation Officer Social Worker Therapist Security Analyst Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee. Diploma in Understanding Criminology & Psychology at QLS Level 4 Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.

With our interactive learning materials and on-demand video lectures, you can study at your own pace and immediately apply your newly acquired knowledge in your professional activities.

🚀 Unlock the Power of Email Marketing with 'Maximizing Email Impact Using Amazon SES' Course! 📧 Are you ready to skyrocket your email marketing game and transform your business? Introducing our groundbreaking online course: 'Maximizing Email Impact Using Amazon SES' - your key to unlocking the full potential of Amazon Simple Email Service (SES) for unparalleled email success!   🌟 Why Choose Amazon SES? Amazon SES is more than just an email delivery service; it's a game-changer for businesses looking to streamline their email communications, enhance deliverability, and boost engagement. With its scalable infrastructure, powerful analytics, and cost-effective pricing, Amazon SES is the secret weapon to revolutionize your email marketing strategy.   💡 What You'll Learn: Mastering Amazon SES Setup: Navigate the intricacies of setting up Amazon SES like a pro. From authentication protocols to domain verification, we'll guide you through the entire process. Optimizing Deliverability: Learn the insider tips and tricks to ensure your emails land in the inbox, not the spam folder. Boost deliverability rates and reach your audience with precision. Personalization and Segmentation: Tailor your email campaigns for maximum impact. Understand how to use Amazon SES to create personalized and segmented campaigns that resonate with your audience. Advanced Analytics: Uncover the secrets hidden in your data. Leverage Amazon SES analytics to gain valuable insights into your email performance and make data-driven decisions for future campaigns. Automation Mastery: Save time and increase efficiency by automating your email workflows. Explore how to set up automated campaigns that nurture leads, drive conversions, and build customer loyalty. Troubleshooting and Best Practices: Overcome common challenges and pitfalls. Discover best practices for maintaining a high-quality sender reputation and troubleshooting issues to keep your email marketing on track.   🔥 Why Enroll in This Course? Expert-Led Instruction: Learn from industry experts with hands-on experience in maximizing email impact using Amazon SES. Practical Insights: Gain practical, real-world insights that you can apply immediately to see results. Lifetime Access: Enjoy unlimited access to course materials, updates, and a supportive community of like-minded professionals. Certificate of Completion: Showcase your expertise with a certificate upon successful course completion.   Don't miss out on the opportunity to transform your email marketing strategy and achieve unprecedented success with 'Maximizing Email Impact Using Amazon SES.' Enroll now and take the first step towards email mastery! 🚀📧 Course Curriculum Basic Overview 00:00 Basic Pricing for Amazon SES 00:00 Most Common Uses for SES 00:00 SES Terms of Service and Marketing E-Mail 00:00 GDPR Considerations 00:00 Set Up and Authentication - Part 1 00:00 Domain Authentication 00:00 From E-Mail and Authentication 00:00 Notifications and Authentication 00:00 Deliverability - Domains 00:00 Deliverability - E-Mail Addresses 00:00 Deliverability - Links - Dedicated IP 00:00 Content and Deliverability 00:00 Testing Sites and Deliverability 00:00 Double or Single Opt-In and Deliverability 00:00 Using an Interface and SMTP Credentials 00:00 3 SES Interfaces 00:00 3 SES Interfaces - Part 2 00:00 3 SES Interfaces - Part 3 00:00 Conclusion 00:00 Advanced Overview 00:00 Server Based Systems and Technical Ability 00:00 Cost Vs. Cloud Based Interfaces 00:00 Server Based - Unzip and Upload Mautic 00:00 Why Mautic May Not Be a Straigth Forward Install 00:00 Server Based - Download Sendy and Upload to the Server 00:00 Server Based - Sendy FTP File Permissions 00:00 Server Based - Sendy Installation and IAM User Creation 00:00 Server Based - E-Mail Verification With Sendy 00:00 Cloud Based - E-Mail Octopus 00:00 Cloud Based- E-Mail Octopus SES Access 00:00 Cloud Based - E-Mail Octopus - Connection 00:00 Cloud Based - E-Mail Octopus - Promoting Website Domains 00:00 Sendy WordPress Integration 00:00 E-Mail Octopus WordPress Installation 00:00 WP Basic Set Up 00:00 WP Plugin Set Up 00:00 WP Interface SES Connection 00:00 WP Transactional and Notifcation E-Mails 00:00 WP Newsletter E-Mail Paid Plugin 00:00 Conclusion 00:00

Light Vehicle Maintenance - Level 2 course will teach you everything you need to know about the basic maintenance of light vehicles. You will learn about the safety rules and tools you need to work on cars, as well as the different systems and components that make up a car. In this course, you will explore the general maintenance procedures that every car owner should follow.

Gain essential skills in purchasing, procurement, and inventory management with our comprehensive course. Perfect for professionals and students alike, this course covers supply chain basics, procurement strategies, and inventory control techniques to enhance your career prospects in the competitive job market.

Explore the complexities of seismic interpretation in carbonates through our dynamic classroom training course. Energyedge delivers cutting-edge instruction and valuable insights.

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Are you an engineer looking to make a transition to a leadership role? Do you want to enhance your Engineering Management skills and knowledge to manage complex engineering projects? Our online course, Engineering Management, is designed to help you build a strong foundation in management and leadership while deepening your understanding of engineering principles. In this Engineering Management course, you will explore topics such as decision analysis, strategic planning, cost accounting, risk management, operations and supply chain management, financial accounting, marketing management, and entrepreneurship. You will also learn about the legal and ethical considerations involved in engineering management. With the help of industry experts and experienced instructors, you will gain valuable insights into the practical aspects of managing engineering projects and teams. By the end of this Engineering Management bundle, you will have the skills and knowledge to: Make strategic decisions and become expert in Engineering Management field Analyse financial statements and develop cost-effective solutions Identify and mitigate risks to project success Implement best practices in supply chain management Develop marketing strategies that align with business goals Build and lead high-performing teams Navigate legal and ethical challenges in engineering management Apply systems engineering principles to complex projects and much more... Along with this Engineering Management course, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free. This Engineering Management Bundle Consists of the following Premium courses: Course 01: Electrical Engineering DC Circuit Analysis Course 02: Electrical Power System and High Voltage Engineering Course 03: Basic Automotive Engineering: Onboard Diagnostics Course 04: Hybrid Vehicle Expert Training Course 05: Supercharger Automobile Engineering Course 06: Large Goods Vehicle (LGV) Course 07: Sustainable Energy and Development Diploma Course 08: Energy Saving in Electric Motors Course 09: Level 5 CAD Designer Training Course 10: Decision Making and Critical Thinking Course 11: Workplace Health and Safety Diploma Key features of this Engineering Management course: This Engineering Management Diploma bundle is CPD QS Accredited Learn from anywhere in the world Entirely online Lifetime access So, enrol Engineering Management bundle now to advance your career! If you want to learn more about Engineering Management in-depth, this bundle is perfect for you. This package includes many courses that address all critical facets of Engineering Management. You will gain the expertise and knowledge of the industry needed to advance your career in Engineering Management. How will I get my Engineering Management Certificate? After successfully completing the Engineering Management course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Engineering Management bundle. Requirements Our Engineering Management is fully compatible with PC's, Mac's, Laptop, There is no time limit for completing this course, this Engineering Management course can be studied in your own time at your own pace. Career path Engineering Management Completing the Engineering Management course can open up a range of exciting career opportunities for you. Here are some of the roles you can pursue after completing the course: Engineering Manager Project Manager Operations Manager Supply Chain Manager and much more Certificates Certificate of completion Digital certificate - Included

Winter Flash Sale | 11-in-1 Premium Bundle| 110 CPD Points| Gifts: Hardcopy + PDF Certificate + SID - Worth £180

This comprehensive course is designed to offer insights into the fundamental concepts and principles of customer relationship management (CRM), encompassing its application in diverse commercial settings, the array of available CRM technologies, and the pivotal attributes characterizing CRM systems. It delves into the correlation between CRM and customer experience, explores the advantages of adopting CRM systems, and elucidates the foundational principles essential for effective CRM strategies. Upon successful completion, participants will gain proficiency in the following areas: Understanding the core concepts of customer relationship management. Exploring the commercial contexts in which CRM operates. Identifying various types of Customer Relationship Management Technology. Comprehending the key features integral to a CRM System. Analyzing the interconnectedness of CRM and Customer Experience. Recognizing the primary benefits associated with CRM implementation. Grasping the underlying principles that guide effective CRM practices. CRM (Customer Relationship Management) is the focal point of this course, covering its foundational concepts, principles, diverse technology types, commercial applications, and the pivotal relationship between CRM and customer experience. Additionally, the course will delve into the advantages associated with implementing a CRM system, providing a holistic comprehension of this vital business strategy. This course aims to provide an overview of the concepts and principles of customer relationship management, the commercial contexts in which it is used, the various types of CRM technology available, and the key features of a CRM system. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Understanding Customer Relationship Management Self-paced pre-recorded learning content on this topic. Understanding Customer Relationship Management Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. CRM Manager Relationship Marketing Manager Customer Experience Manager Sales Operations Manager Customer Retention Specialist Business Development Manager Account Manager Customer Success Manager CRM Implementation Consultant Marketing Automation Specialist Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.