3261 Influence courses delivered Online

Duration 3 Days 18 CPD hours This course is intended for New, soon-to-be or future IT managers & those working toward their ITMLE Certification will benefit from this course. Overview Developed by an experienced CIO, and then vetted by a board of senior IT industry executives, the ITMLP shows that those who successfully complete the ITMLP Final Exam bring credible and validated industry knowledge to the organizations they serve. The IT Management & Leadership Professional Bootcamp (ITMLP) is the first step for full IT Executive Certification (ITMLE). This Bootcamp covers IT topics vital to success for new/would-be IT managers. Technical Leadership Life as a Technical Manager Influence-Based Technical Leadership Managing Hybrid and Virtual IT Teams IT Methodology and Innovation Methodology Overview IT Megatrends Creating Innovative IT Solutions Business of IT IT Funding and Cost Center Management IT Vendor Management IT Internal Client Service

🚀 Unlock the Power of Persuasion: Mastering the Art of Influence 🚀 🌟 Ready to elevate your influence game to unprecedented heights? Introducing our groundbreaking online course: 'Mastering the Art of Influence: Advanced Tactics and Techniques.' 🌟   🔥 Imagine having the ability to effortlessly captivate any audience, persuade with precision, and leave a lasting impact in every interaction. Now, stop imagining and start mastering with our comprehensive course designed for those who aspire to be influential leaders and master communicators! 🔥   ✨ What You'll Gain from this Course: 🎓 Advanced Persuasion Techniques: Discover cutting-edge strategies to influence decision-making, backed by the latest research in psychology and communication. 🔮 Mind Hacking Mastery: Uncover the secrets of understanding and influencing the subconscious mind, giving you an unparalleled advantage in any situation. 🌐 Digital Influence: Learn to navigate the world of online communication with finesse, leveraging social media, email, and other digital platforms to maximize your impact. 🗣️ Mastering Verbal and Non-Verbal Communication: Hone your skills in both spoken and unspoken language, ensuring your message is not only heard but truly understood. 💡 Influence in Leadership: Whether you're a business executive, team leader, or aspiring influencer, this course provides practical strategies to lead with impact and authenticity. 🔄 Adaptability and Flexibility: Gain the ability to tailor your influence techniques to different personalities, situations, and cultural contexts. 🏆 Certification of Mastery: Receive a prestigious certification upon completion, showcasing your expertise in the art of influence. 🌈 Join Thousands of Successful Influencers: Our course has empowered individuals worldwide to achieve unprecedented success in their personal and professional lives. Now, it's your turn! 🔒 Risk-Free Guarantee: We are so confident in the value of this course that we offer a 100% satisfaction guarantee. If you're not completely satisfied within the first 30 days, we'll refund your investment-no questions asked.   🔑 Ready to unlock the doors to limitless possibilities? Enroll now and embark on your journey to becoming a master influencer! 🔑 Course Curriculum Introduction INTRO - What Is Influence & Why is It Important! 00:00 The Power To influence - Beginning Concepts 00:00 The 6 Master Principles Of Persuasion - Part 1 00:00 The 6 Master Principles Of Persuasion - Part 2 00:00 The MUST Have Persuasion Tool! 00:00 Emotional Reasoning 00:00 MORE Powerful Tools Of Persuasion 00:00 Rapport Building & Reputation - Part 1 00:00 Rapport Building & Reputation - Part 2 00:00 Powerful Tools Of Persuasion - Part 1 00:00 Powerful Tools Of Persuasion - Part 2 00:00 Conclusion - Powerful Tools Of Persuasion - Part 3 00:00

Understand how to choose the form of power that serves the greatest good. What is the difference between group power, persuasion, expert and incentive power? Discover how to empower influence by releasing decision-making power to others. Learning Objectives Understand the different type of power in an organization and as an individual. Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Highlights of the Course Course Type: Online Learning Duration: 2 hours 30 minues Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Gain comprehensive knowledge about persuation strategies Understand the core competencies and principles of persuation strategies Explore the various areas of persuation strategies Know how to apply the skills you acquired from this course in a real-life context Become a confident and expert team leader or manager Persuasion Strategies - Influence Tools and Skills Training Program Course Master the skills you need to propel your career forward in persuation strategies. This course will equip you with the essential knowledge and skillset that will make you a confident team leader or manager and take your career to the next level. This comprehensive persuasion strategies - influence tools and skills training program course is designed to help you surpass your professional goals. The skills and knowledge that you will gain through studying this persuasion strategies - influence tools and skills training program course will help you get one step closer to your professional aspirations and develop your skills for a rewarding career. This comprehensive course will teach you the theory of effective persuation strategies practice and equip you with the essential skills, confidence and competence to assist you in the persuation strategies industry. You'll gain a solid understanding of the core competencies required to drive a successful career in persuation strategies. This course is designed by industry experts, so you'll gain knowledge and skills based on the latest expertise and best practices. This extensive course is designed for team leader or manager or for people who are aspiring to specialise in persuation strategies. Enrol in this persuasion strategies - influence tools and skills training program course today and take the next step towards your personal and professional goals. Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV that will help you outshine other candidates. Who is this Course for? This comprehensive persuasion strategies - influence tools and skills training program course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this persuation strategies can also take this course. Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. Entry Requirements This persuasion strategies - influence tools and skills training program course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection. Assessment This persuasion strategies - influence tools and skills training program course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Advance Your Career This persuasion strategies - influence tools and skills training program course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. Course Curriculum Introduction What Is Influence & Why is It Important! 00:06:00 The Power To influence - Beginning Concepts 00:13:00 The 6 Master Principles Of Persuasion - Part 1 00:15:00 The 6 Master Principles Of Persuasion - Part 2 00:16:00 The MUST Have Persuasion Tool! 00:09:00 Emotional Reasoning 00:06:00 MORE Powerful Tools Of Persuasion 00:17:00 Rapport Building & Reputation - Part 1 00:11:00 Rapport Building & Reputation - Part 2 00:16:00 Powerful Tools Of Persuasion - Part 1 00:13:00 Powerful Tools Of Persuasion - Part 2 00:12:00 Powerful Tools Of Persuasion - Part 3 00:15:00 Certificate of Achievement Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

One of the keys to success today is our ability to effectively influence others.

Highlights of the Course Course Type: Online Learning Duration: 1 to 2 hours Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Gain comprehensive knowledge about persuasion Understand the core competencies and principles of persuasion Explore the various areas of persuasion Know how to apply the skills you acquired from this course in a real-life context Become a confident and expert influencial people Persuasion Masterclass: How To Powerfully Influence Anyone Course Master the skills you need to propel your career forward in persuasion. This course will equip you with the essential knowledge and skillset that will make you a confident influencial people and take your career to the next level. This comprehensive persuasion masterclass: how to powerfully influence anyone course is designed to help you surpass your professional goals. The skills and knowledge that you will gain through studying this persuasion masterclass: how to powerfully influence anyone course will help you get one step closer to your professional aspirations and develop your skills for a rewarding career. This comprehensive course will teach you the theory of effective persuasion practice and equip you with the essential skills, confidence and competence to assist you in the persuasion industry. You'll gain a solid understanding of the core competencies required to drive a successful career in persuasion. This course is designed by industry experts, so you'll gain knowledge and skills based on the latest expertise and best practices. This extensive course is designed for influencial people or for people who are aspiring to specialise in persuasion. Enrol in this persuasion masterclass: how to powerfully influence anyone course today and take the next step towards your personal and professional goals. Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV that will help you outshine other candidates. Who is this Course for? This comprehensive persuasion masterclass: how to powerfully influence anyone course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this persuasion can also take this course. Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. Entry Requirements This persuasion masterclass: how to powerfully influence anyone course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection. Assessment This persuasion masterclass: how to powerfully influence anyone course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Advance Your Career This persuasion masterclass: how to powerfully influence anyone course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Introduction: Insider Persuasion How This Course WILL Turn You Into A Master Persuader 00:08:00 Part 1: The 3 Monster Persuasion Myths Why You Need To UNLEARN What You Know About Persuasion 00:02:00 The “Make Them Wrong” Myth 00:05:00 The “Be Understood” Myth 00:06:00 The “Give Them Reasons” Myth 00:04:00 How To Master The Myths Today 00:04:00 Part 2: The & Personality Traits Of The Most Persuasive People The 7 Hidden “Persuasion Personality Traits” 00:04:00 Trait #1: Abraham Lincoln's Secret 00:06:00 Trait #2: An Accidental Discovery from a Trip To India 00:07:00 Trait #3: Tony Robbin's Secret 00:08:00 Trait #5: The BIGGEST Secret of Persuasion 00:06:00 Trait #6: Walt Disney's Secret 00:06:00 Trait #7: A Winning Formula from a U.S. Presidential Campaign 00:05:00 How To Master The 7 Personality Traits Today 00:02:00 Part 3: The 10 Question Checklist To Answer before Any Important Conversation The “Pre-Persuasion Checklist” 00:04:00 Your First “Magic Persuasion Tool” 00:06:00 Your Second “Magic Persuasion Tool” 00:05:00 Your Third “Magic Persuasion Tool” 00:03:00 Need Questions 00:08:00 Offer Questions 00:03:00 Obstacle Questions 00:02:00 Delivery Questions 00:02:00 How To Master The Pre-Persuasion Checklist Today 00:04:00 Part 4: The 12 Pieces of the Most Persuasive Messages The 12 Piece “Power Persuasion Framework” 00:05:00 Step 1: Why You Must Start Like A Forklift 00:06:00 Step 2: How To Set The Stage 00:03:00 Step 3: Uncover The Situation 00:02:00 Step 4: Bring Yourself Into The Message 00:04:00 Step 5: Feel Their Pain 00:04:00 Step 6: Amplify 00:04:00 Step 7: Feel Their Desires 00:02:00 Step 11: Getting Agreement 00:01:00 Step 12: Turning A “Yes” Into Action 00:02:00 Unadvertised Bonus: Take Message To The Next Level 3 Things To Weave Throughout 00:04:00 What To Do When You're Done 00:02:00 How To Influence Yourself Or A Group 00:03:00 Final Thoughts What To Do Now 00:08:00 Certificate of Achievement Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

Quality Guarantee: Promising training excellence, satisfaction gurantee Accredited by: CPD UK & Quality License Scheme Tutor Support: Unlimited support via email, till you complete the course Recognised Certification: Accepted by thousands of professional bodies Start Anytime With 1 year access to the course materials Online Learning: Learn from anywhere, whenever you want This course will explain to you what are persuasive strategies and how influence works and why it is so important. After taking this extensive online course, you will also learn the six basic principles of persuasion and what are the must-have persuasion tools. This course at a glance Accredited by CPD UK Endorsed by Quality Licence Scheme Get a comprehensive understanding of persuasion strategies. Understand the importance of persuasion strategies and the advantages of practising the same. Learn to practice these strategies in real life. Develop the skills required to practice persuasion tactics. Discover the power of influence and understand its importance in life. Learn and understand the 6 master principles of persuasion. Get acquainted with the must-have persuasion tool. Learn and understand what emotional reasoning is. Understand what rapport building & reputation is. Why Persuasion Strategies Course right for you? Whether you are self-taught and you want to fill in the gaps for better efficiency and productivity, this persuasion strategies - influence tools & skills course will set you up with a solid foundation to become a confident motivator and develop more advanced skills. This comprehensive persuasion strategies - influence tools & skills course is the perfect way to kickstart your career in the field of skills of persuation. This course will give you a competitive advantage in your career, making you stand out from all other applicants and employees. This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. As one of the leading course providers and most renowned e-learning specialists online, we're dedicated to giving you the best educational experience possible. This course is crafted by industry expert, to enable you to learn quickly and efficiently, and at your own pace and convenience. This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Persuasion Strategies Course Details Accredited by CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.   The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Course Curriculum Introduction What is Influence & Why is It Important! The Power to Influence - Beginning Concepts The 6 Master Principles of Persuasion - Part 1 The 6 Master Principles of Persuasion - Part 2 The MUST Have Persuasion Tool! Emotional Reasoning MORE Powerful Tools Of Persuasion Rapport Building & Reputation - Part 1 Rapport Building & Reputation - Part 2 Powerful Tools Of Persuasion - Part 1 Powerful Tools Of Persuasion - Part 2 Powerful Tools Of Persuasion - Part 3 Who should take this course? This comprehensive persuasion strategies course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of skills of persuation. Entry Requirements There are no academic entry requirements for this persuasion strategies course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This persuasion strategies course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Certification Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Persuasion skills are the essential element of being able to influence others to achieve your goals and objectives. Some people seem to be able to persuade effortlessly, whereas others fall back on the strength of their state to enforce what they desire. In reality, persuasion skills can be studied just like any other skills. The focus of this The Psychology of Persuasion and Influence with Phil Hesketh course is to improve your communication skills to succeed in both of your business and personal life. You'll grasp the abundance of theories that help you become a successful persuader. You'll also understand how to remain motivated and believe in yourself and your ideas. Understanding the fundamentals will enable you to be much more successful in persuading and influencing others. Upon successful completion of the course, you have the confidence and power to make people believe in what you're saying. What Will I Learn? A deeper understanding of psychological drivers A better understand how we form opinions How to understand body language How to deal with difficult interactions How to improve relationships Requirements A willingness to learn An open mind Who is the target audience? This course is ideal for anybody serious about upgrading the quality of their human interactions, whether at home or at work Anybody who is ambitious and would like to climb the career ladder Anybody who would like to become more influential and persuasive   Introduction What You Will Learn on This Course FREE 00:01:00 Who is Philip Hesketh? 00:01:00 Our Seven Fundamental Psychological Drivers Psychological Drivers: 1 - Love, 2 - Importance & 3 - Belonging 00:04:00 Psychological Drivers: 4 - Belief 00:03:00 Psychological Drivers: 5 - Certainty & Uncertainty 00:05:00 Psychological Driver: 6 - Need for Growth 00:03:00 Psychological Driver: 7 - Need for a Place 00:04:00 Why We Do What We Do and How We Form Opinions First Impressions ~ How They're Formed and How to Form a Good One 00:04:00 The 'Facts, Feelings and After Effects' of Every Conversation 00:06:00 How to Get People to Jump Through Hoops like a Dolphin 00:04:00 The Psychological Difference Between Persuasion and Influence 00:03:00 The Importance of Understanding How People Have Beliefs and How Placebos Work 00:04:00 Body Language: Reading It and Interpreting It How to Read Body Language and the 'Tells' 00:04:00 The Difference Between 'Intent' and 'Impact' 00:03:00 How to Work out What People Really Mean When They Say Certain Things 00:04:00 The Big Difference That Little Words Can Make 00:03:00 How to Tell When People Are Lying and What to Do About It 00:03:00 How to Handle Difficult People with a Smile How to Put Things Right When You've Put Things Wrong 00:04:00 The Principles of Objection Handling 00:03:00 The Importance of Being Part of the Solution 00:05:00 Constructive Criticism 00:03:00 How to Handle Difficult Situations During and After the Event 00:05:00 How to keep improving relationships How The Roman Empire, The Beatles, and the Titanic really failed 00:05:00 How and why all relationships and companies follow the same course 00:05:00 How to keep improving even the best relationships 00:05:00 How relationships develop and how to relate to people How to develop trust and how to measure it 00:05:00 How get on with everyone better 00:04:00 How to understand people better and the role of linear probing 00:04:00 How to improve all your relationships in the long term 00:03:00 Conclusion What we've covered so far 00:02:00 Next Steps 00:01:00 Course Certification

Duration 3 Days 18 CPD hours This course is intended for The target audience include, but is not limited to:   Relationship managers Customer experience (CX) managers Account managers Service delivery managers Service desk managers Service Level Managers Enterprise Architects Service and Solution Architects Business Analysts Product Owners Marketing Managers Project Managers Portfolio Managers Supplier relationship Managers Vendor Managers Contract Managers Customer experience/User experience Designers Consultants Overview The purpose of this course is to give the delegate the understanding to optimize the value of the journey for all stakeholders, for example, to convert opportunity and demand into value and to drive stakeholder value. Engagement is important in the optimization of service value because, as ITIL Foundation explained, service value is co-created through the involvement of users, customers, sponsors, service providers, or any other stakeholder. This course introduces ways and methods to drive stakeholder value and encourage stakeholders contribute to the creation of service value by exploring the following:   Value propositions Fostering relationships Keeping engagement channels open Shaping demand Designing service offerings Aligning and agreeing expectations Co-creating service experiences Realizing value This course covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape. The associated certification exam voucher is included with this course. As an ITIL© Accredited Training Organization of PeopleCert, all students attending this training will be provided with the exam voucher as a part of delivery. How customer journeys are designed Understand the concept of the customer journey Understand the ways of designing and improving customer journeys How to target markets and stakeholders Understand the characteristics of markets Understand marketing activities and techniques Know how to describe customer needs and internal and external factors that affect these Know how to identify service providers and explain their value propositions How to foster stakeholder relationships Understand the concepts mutual readiness and maturity Understand the different supplier and partner relationship types, and how these are managed Know how to develop customer relationships Know how to analyze customer needs Know how to use communication and collaboration activities and techniques Know how the ?Relationship management? practice can be applied to enable and contribute to fostering relationships Know how the ?Supplier management? practice can be applied to enable and contribute to supplier and partner relationships management How to shape demand and define service offerings Understand methods for designing digital service experiences based on value driven, data driven and user centered service design Understand approaches for selling and obtaining service offerings Know how to capture, influence and manage demand and opportunities Know how to collect, specify and prioritize requirements from a diverse range of stakeholders Know how the ?Business analysis? practice can be applied to enable and contribute to requirement management and service design How to align expectations and agree details of services Know how to plan for value co-creation Know how to negotiate and agree service utility, warranty and experience Know how the ?Service level management? practice can be applied to enable and contribute to service expectation management How to onboard and offboard customers and users Understand key transition, onboarding and offboarding activities Understand the ways of relating with users and fostering user relationships Understand how users are authorized and entitled to services Understand different approaches to mutual elevation of customer, user and service provider capabilities Know how to prepare onboarding and offboarding plans Know how to develop user engagement and delivery channels Know how the ?Service Catalogue management? practice can be applied to enable and contribute to offering user services Know how the ?Service Desk? practice can be applied to enable and contribute to user engagement How to act together to ensure continual value co-creation Understand how users can request services Understand methods for triaging of user requests Understand the concept of user communities Understand methods for encouraging and managing customer and user feedback Know how to foster a service mindset (attitude, behavior and culture) Know how to use different approaches to provision of user services Know how to seize and deal with customer and user ?moments of truth? Know how the ?Service request management? practice can be applied to enable and contribute to service usage How to realize and validate service value Understand methods for measuring service usage and customer and user experience and satisfaction Understand charging mechanisms Know how to assess service value realization Know how to prepare to evaluate and improve the customer journey Know how the ?Portfolio management? practice can be applied to enable and contribute to service value realization ITIL© is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo? is a trade mark AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. IT Infrastructure Library© is a registered trade mark of the AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. Additional course details:Notes New Horizons is an Authorised Training Organisation (ATO) for Peoplecert for ITIL4 Nexus Humans ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Project Leadership Skills - Français: On-Demand To be effective within an organization, project managers must have a wide variety of skills and abilities.These include: creating and executing a vision;motivate others;influence without authority;networking;communicate up, down and laterally;the negociation;stakeholder management;and manage conflicts. This workshop aims to develop the soft skills essential to leading a team and creating lasting business change.Participants will gain insight into social science and brain science to motivate and empower others.They will learn and experiment with various influencing strategies and tactics. Participants will also discover their personal communication preferences, strengths and blind spots and learn how to best communicate with others they find 'difficult'.They will learn better how to manage the human side of change and learn strategies for managing each step.In the process.Practical negotiation and conflict management activities reinforce theoretical learning, rooting it in real life and making it actionable. What You Will Learn At the end of this program, you will be able to: Explain the importance of a vision in driving motivation and engagement Apply a scientific approach to better motivate those around you Strategically maximize your personal and positional power for better project results Determine influence and network development strategies necessary for personal development Know how to respond to communication challenges related to different personality styles Make the link between the expectations of stakeholders and the success criteria of a project Assess key stakeholders across different dimensions of complexity Apply the four rules of principled negotiation to real-life conflict situations Recognize key aspects of a physiological response to conflict Make the right choice of tools and techniques to "demine" an emotional situation Maximize different strategies and tactics to manage ambiguity at work Manage vision and purpose / Motivate others Communication and alignment with the vision Link the present to the future The Importance of Purpose The art and science of motivation Network development and influence Positive policy and project success Types of power in an organization power and influence Network Development Best Practices Communication The medium and the message Personality and communication styles Communication challenges Stakeholder management / Negotiation Identification of stakeholders Stakeholder analysis The basics of negotiation reasoned negotiation Manage the conflict Conflict dynamics The Anatomy of Conflict Conflict management approaches and tools Dealing with Ambiguity Summary and Next Steps Review of key concepts Create your personal action plan