CUSTOMER SERVICE IS AN ORGANIZATION’S ABILITY TO SUPPLY ITS CUSTOMERS’ WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS’ EXPECTATIONS. This class is for service industry professionals who want to maximize their efficiency, develop better customer skills, and increase their value. The focus of the Improving Customer Service class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of productivity, job satisfaction and the potential for advancement. For client-facing service personnel, these areas of development will be very beneficial. Improved Customer Service means increased internal and external customer satisfaction. Attendees will be able to: Focus on others to project a UB4I, customer-centered attitude; Empower people with respect (acknowledging) and control (offering choices); Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions; Listen more intently to develop the best rapport; Communicate clearly with conviction, projecting greater credibility; Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business. Online Format—Improving Customer Service is a 4-hour interactive virtual class for up to 20 people. Register for this class and you will be sent ONLINE login instructions prior to the class date. Improving Communications brought our organization to realize how important our employees—our people—are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients. Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental
This Professional Certificate Course in Factors Affecting the Development of the Tourism and Hospitality Industry provides a comprehensive overview of the historical evolution of the sector. Delving into the impact of technological, economic, and social changes, participants will gain insights into the industry's transformative journey. The course also explores contemporary factors influencing the future development of tourism and hospitality, offering a holistic understanding of this dynamic field. After the successful completion of the course, you will be able to learn about the following: The historical development of the tourism and hospitality industry. The impact of technological, economic and social changes on the development of the tourism and hospitality industry. The contemporary factors that will affect the future development of the tourism and hospitality industry. This Professional Certificate Course in Factors Affecting the Development of the Tourism and Hospitality Industry offers a comprehensive understanding of the industry's historical evolution, examining key milestones and trends. Participants will delve into the profound influence of technological advancements, economic shifts, and social changes on the industry's development. The course also explores contemporary factors shaping the future, focusing on global dynamics and emerging trends critical for navigating the evolving landscape of tourism and hospitality. This Professional Certificate Course in Factors Affecting the Development of the Tourism and Hospitality Industry provides a comprehensive exploration of key aspects, including the historical evolution of the industry and the profound impact of technological, economic, and social transformations. Participants will gain insights into contemporary factors influencing the future development of the sector, equipping them with a strategic understanding of its dynamic landscape. Through engaging modules, learners will analyze historical trends, assess current challenges, and forecast the industry's future trajectory, fostering a holistic grasp of its evolution. Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Factors Affecting the Development of the Tourism and Hospitality Industry Self-paced pre-recorded learning content on this topic. Factors Affecting The Development Of The Tourism And Hospitality Industry Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course.The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience, Hospitality Professionals Tourism Industry Managers Business Owners in the Hospitality Sector Marketing and Sales Executives in Tourism Students Pursuing Careers in Hospitality and Tourism Industry Analysts and Researchers Government Officials in Tourism Development Entrepreneurs Exploring Tourism Ventures Event Planners and Destination Managers Travel Agency Professionals Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.
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