Birmingham

Telford

<div style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);"><section fr-original-style="" style="box-sizing: border-box;"><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 24px; box-sizing: border-box;" fr-original-style="font-size: 24px;">What is our Phoenix Effect workshop about?</span></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Our Phoenix Effect workshop helps your organisation burn down the toxic elements of its organisational culture and working environment and rebuild them through a positive, collaborative, and people-focused long-term plan.&nbsp;</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">The plan is created by the end of the workshop for everyone to take away and collaborate in its success. The success will be managed, driven and, yes, even policed by the&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">O</strong>rganisational&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">C</strong>ulture&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">E</strong>ngagement&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">T</strong>eam (<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">OCET</strong>), or whatever name you decide to give it.&nbsp;</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The team will consist of individuals from all levels within the organisation who are motivated to make this work and see the growth of a new and better organisational culture driven by its organisational values (make sure your values are people-focused).&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The overarching psychological safety will be&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">guaranteed</strong>&nbsp;in the People Strategy document (I can help you with that if you haven&rsquo;t got one yet). In it, the organisation will state that all colleagues, regardless of their position, will not just be permitted to say what they want to anyone at all, but that they will do so as part of their job.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Furthermore, the organisational values should be copied into every job description as part of the employee contract. This, in turn, permits the one-to-one chats to ensure colleagues are doing their jobs by performing as they should&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">and</strong> behaving in a manner that supports the organisational values and culture. &nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The organisation will then be set up to continue on that journey, with everyone working collaboratively in a psychologically safe environment to grow a superb organisation to work in and attract new talent.&nbsp;</p><section fr-original-style="" style="box-sizing: border-box;"><h3 style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="font-size: 24px; box-sizing: border-box;" fr-original-style="font-size: 24px;">Who Should Attend and Why?</span></h3></section><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Who</strong>?&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">All people in HR and Training/L&amp;D. People from various levels who will have volunteered and been identified as motivated to drive the organisation-wide development required to succeed.&nbsp;&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Why</strong>?&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">We should ALL want to help improve our working environment and make our teams feel safe and happy.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Regardless of who we work with or for, we must all do everything we can to work well together and build and maintain excellent working relationships. &nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">When we truly understand things from the perspective of others (our Moccasin Approach<sup fr-original-style="" style="box-sizing: border-box;">&reg;</sup>), we are far better able to communicate and work with them effectively and efficiently.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">It&rsquo;s the people in an organisation who make it or break it. They help create positivity or negativity. Do well by your people, and they will do well by you.</p><p style="font-size: medium; font-family: Aptos, sans-serif; margin: 0cm; color: rgb(0, 0, 0); font-style: normal; font-weight: 400; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" id="isPasted" fr-original-style="margin-right:0cm;margin-left:0cm;font-size: medium;font-family: Aptos, sans-serif;margin: 0cm;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-decoration: none;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 24px; font-family: Calibri, sans-serif; color: rgb(32, 56, 100); box-sizing: border-box;" fr-original-style="font-size:24px;font-family: Calibri, sans-serif;color: rgb(32, 56, 100);">Workshop Content</span></strong></p><p style="font-size: medium; font-family: Aptos, sans-serif; margin: 0cm; color: rgb(0, 0, 0); font-style: normal; font-weight: 400; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin-right:0cm;margin-left:0cm;font-size: medium;font-family: Aptos, sans-serif;margin: 0cm;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-decoration: none;"><span style="font-family: Calibri, sans-serif; color: rgb(32, 56, 100); box-sizing: border-box;" fr-original-style="font-family: Calibri, sans-serif;color: rgb(32, 56, 100);">All Phoenix Effect workshops are facilitated by our managing director, Mac Macdonald, who has vast experience helping organisations from all industries of all sizes and sectors.&nbsp;</span></p><p style="font-size: medium; font-family: Aptos, sans-serif; margin: 0cm; color: rgb(0, 0, 0); font-style: normal; font-weight: 400; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin-right:0cm;margin-left:0cm;font-size: medium;font-family: Aptos, sans-serif;margin: 0cm;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-decoration: none;"><span style="font-family: Calibri, sans-serif; color: rgb(32, 56, 100); box-sizing: border-box;" fr-original-style="font-family: Calibri, sans-serif;color: rgb(32, 56, 100);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><ul type="disc" style="margin-bottom: 0cm; color: rgb(0, 0, 0); font-style: normal; font-weight: 400; text-align: start; text-indent: 0px; text-decoration: none; margin-top: 0cm; box-sizing: border-box;" fr-original-style="margin-bottom: 0cm;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-decoration: none;margin-top: 0cm;"><li style="margin: 0cm; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(40, 50, 78); box-sizing: border-box;" fr-original-style="margin: 0cm; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(40, 50, 78);"><span style="font-family: Calibri, sans-serif; box-sizing: border-box;" fr-original-style="font-family: Calibri, sans-serif;">We open with our ingredients of Emotional Intelligence (EI).</span></li><li style="margin: 0cm; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(40, 50, 78); box-sizing: border-box;" fr-original-style="margin: 0cm; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(40, 50, 78);"><span style="font-family: Calibri, sans-serif; box-sizing: border-box;" fr-original-style="font-family: Calibri, sans-serif;">We then delve into the truth about Organisational Culture (OC) and share our honest thoughts and opinions.</span></li><li style="margin: 0cm; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(40, 50, 78); box-sizing: border-box;" fr-original-style="margin: 0cm; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(40, 50, 78);"><span style="font-family: Calibri, sans-serif; box-sizing: border-box;" fr-original-style="font-family: Calibri, sans-serif;">Everyone completes our OC self-assessment in small groups and then shares their thinking to build a starting hit list.</span></li><li style="margin: 0cm; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(40, 50, 78); box-sizing: border-box;" fr-original-style="margin: 0cm; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(40, 50, 78);"><span style="font-family: Calibri, sans-serif; box-sizing: border-box;" fr-original-style="font-family: Calibri, sans-serif;">Small group discussions to establish possible solutions to their OC issues?&nbsp;</span></li><li style="margin: 0cm; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(40, 50, 78); box-sizing: border-box;" fr-original-style="margin: 0cm; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(40, 50, 78);"><span style="font-family: Calibri, sans-serif; box-sizing: border-box;" fr-original-style="font-family: Calibri, sans-serif;">What causes these issues, and what can we suggest as possible solutions?</span></li><li style="margin: 0cm; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(40, 50, 78); box-sizing: border-box;" fr-original-style="margin: 0cm; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(40, 50, 78);"><span style="font-family: Calibri, sans-serif; box-sizing: border-box;" fr-original-style="font-family: Calibri, sans-serif;">How will the fire burn down the old culture, and how will the new culture rise from those ashes and plan the change?</span></li><li style="margin: 0cm; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(40, 50, 78); box-sizing: border-box;" fr-original-style="margin: 0cm; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(40, 50, 78);"><span style="font-family: Calibri, sans-serif; box-sizing: border-box;" fr-original-style="font-family: Calibri, sans-serif;">We will discuss our&nbsp;ES<sup fr-original-style="" style="box-sizing: border-box;">2</sup> thinking and see why it is critical to this Phoenix Effect objective.&nbsp;</span></li><li style="margin: 0cm; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(40, 50, 78); box-sizing: border-box;" fr-original-style="margin: 0cm; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(40, 50, 78);"><span style="font-family: Calibri, sans-serif; box-sizing: border-box;" fr-original-style="font-family: Calibri, sans-serif;">We discuss &ldquo;Consequence Conversations&rdquo; and why they must be used.</span></li><li style="margin: 0cm; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(40, 50, 78); box-sizing: border-box;" fr-original-style="margin: 0cm; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(40, 50, 78);"><span style="font-family: Calibri, sans-serif; box-sizing: border-box;" fr-original-style="font-family: Calibri, sans-serif;">We examine our &ldquo;ARCHWAY Approach&rdquo;&reg; to understand why it can be used as a health checker.&nbsp;</span></li></ul></section></div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><br fr-original-style="" style="box-sizing: border-box;"></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; -webkit-user-select: none; box-sizing: border-box;"><div style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">LENGTH</strong></div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">1 Day</div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><br fr-original-style="" style="box-sizing: border-box;"></div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">NEXT WORKSHOP START</strong></div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);">Let&#39;s chat and confirm a date.</div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><br fr-original-style="" style="box-sizing: border-box;"></div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">WORKSHOP DELIVERY</strong></div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">The best environment for this workshop is face-to-face, but we can facilitate this workshop online.</div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><div style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);"><div style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);"><div style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);"><div style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);"><div style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);"><section fr-original-style="" style="box-sizing: border-box;"><h2 title="Course delivery details" style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);">Workshop delivery and venue</h2></section></div><section fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">When you consider the content we deliver, we are sure you will understand why we always prefer to deliver our workshops, courses and programmes face-to-face.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Face-to-face workshops and courses can be held at a location of your choice or, if you wish, a central UK location, such as the Macdonald Burlington Hotel in Birmingham, located directly across from the Birmingham New Street train station.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">We can deliver our workshops, courses and programmes online, although this will mean splitting elements into manageable learning events to suit the online environment.</p></section></div></div></div></div></div></div></div></div>

What is our Phoenix Effect workshop about?
Our Phoenix Effect workshop helps your organisation burn down the toxic elements of its organisational culture and working environment and rebuild them through a positive, collaborative, and people-focused long-term plan. 
The plan is created by the end of the workshop for everyone to take away and collaborate in its success. The success will be managed, driven and, yes, even policed by the Organisational Culture Engagement Team (OCET), or whatever name you decide to give it. 
The team will consist of individuals from all levels within the organisation who are motivated to make this work and see the growth of a new and better organisational culture driven by its organisational values (make sure your values are people-focused). 
The overarching psychological safety will be guaranteed in the People Strategy document (I can help you with that if you haven’t got one yet). In it, the organisation will state that all colleagues, regardless of their position, will not just be permitted to say what they want to anyone at all, but that they will do so as part of their job. 
Furthermore, the organisational values should be copied into every job description as part of the employee contract. This, in turn, permits the one-to-one chats to ensure colleagues are doing their jobs by performing as they should and behaving in a manner that supports the organisational values and culture. 
The organisation will then be set up to continue on that journey, with everyone working collaboratively in a psychologically safe environment to grow a superb organisation to work in and attract new talent. 
Who Should Attend and Why?
Who? 
All people in HR and Training/L&D. People from various levels who will have volunteered and been identified as motivated to drive the organisation-wide development required to succeed. 
Why? 
We should ALL want to help improve our working environment and make our teams feel safe and happy. 
Regardless of who we work with or for, we must all do everything we can to work well together and build and maintain excellent working relationships. 
When we truly understand things from the perspective of others (our Moccasin Approach®), we are far better able to communicate and work with them effectively and efficiently. 
It’s the people in an organisation who make it or break it. They help create positivity or negativity. Do well by your people, and they will do well by you.
Workshop Content
All Phoenix Effect workshops are facilitated by our managing director, Mac Macdonald, who has vast experience helping organisations from all industries of all sizes and sectors. 


We open with our ingredients of Emotional Intelligence (EI).
We then delve into the truth about Organisational Culture (OC) and share our honest thoughts and opinions.
Everyone completes our OC self-assessment in small groups and then shares their thinking to build a starting hit list.
Small group discussions to establish possible solutions to their OC issues?
What causes these issues, and what can we suggest as possible solutions?
How will the fire burn down the old culture, and how will the new culture rise from those ashes and plan the change?
We will discuss our ES2 thinking and see why it is critical to this Phoenix Effect objective.
We discuss “Consequence Conversations” and why they must be used.
We examine our “ARCHWAY Approach”® to understand why it can be used as a health checker.



LENGTH - For more information about duration, please get in touch with us to discuss your specific needs, or we can offer advice.  
NEXT WORKSHOP START - Please ask for more information as we deliver bespoke closed events for your people at your location or a mutually suitable location.
WORKSHOP DELIVERY - The best environment for this workshop is face-to-face, but we can facilitate this workshop online.
Workshop delivery and venue
When you consider the content we deliver, we are sure you will understand why we always prefer to deliver our workshops, courses and programmes face-to-face.
Face-to-face workshops and courses can be held at a location of your choice or, if you wish, a central UK location, such as the Macdonald Burlington Hotel in Birmingham, located directly across from the Birmingham New Street train station.
We can deliver our workshops, courses and programmes online, although this will mean splitting elements into manageable learning events to suit the online environment.

Lapd Solutions Ltd

Organisational Behaviour

Employee Engagement

Organisational Skills

Leadership Development

Organisational development, Organisational culture, Organisational values, Organisational environment, 

The Phoenix Effect

Introductory daily rate.

Registered charities and non profits only. 

Non profits only. 

Redhill

<h3><b>Total QoS training course description</b></h3>
        <p>An advanced technical hands on course focusing on
Quality of Service issues in IP networks.</p>
        
				<h5><b>What will you learn</b></h5>
				<ul>
				 
       <li>Explain the difference between Integrated services and differentiated services.</li>
										<li>Explain how DiffServ works.</li> 
										<li>Explain how RSVP works. </li>
										<li>Design networks supporting QoS.</li>
      </ul>
        <h5>
        <b>Total QoS training course details</b> </h5>
				<div>
					<div>
						<ul>
							<li><b> Who will benefit:</b> </li>
							
              <p>Network administrators.<br />
                Network operators. </p>
              
							<li><b>Prerequisites:</b></li>
							
              <p>TCP/IP Foundation for engineers</p>
              
							<li><b>Duration</b></li>
							
              <p>3 days</p>
              
							
              
              
						</ul>
					</div>
				</div>
      <h3><b>Total QoS training course contents</b></h3>
			<ul>	<li>What is QoS</li><p>
QoS and CoS, throwing bandwidth at the problem,
Best effort services, Differentiated services,
Integrated services, guarantees, the need for QoS,
IETF working groups.
				</p><li>Application issues</li><p>
Video, Voice, other applications, Jitter, delay,
packet loss. Flows, per flow and per aggregate
QoS, Stateful vs. stateless QoS, applications vs.
network QoS.
</p><li>'Traditional' IP QoS</li><p>
The TOS field and precedence, the obsolete
OSPF use of the TOS field, TCP congestion
avoidance.
</p><li>Queuing</li><p>
Where to use queuing, FIFO, Priority queuing,
Custom queuing, Weighted Fair Queuing,
CBWFQ, PQWFQ, LLQ, RED and WRED.
</p><li>DiffServ</li><p>
Architecture, DSCP, CU, packet classification and
marking, meters and conditioners, Bandwidth
brokers and COPS, Per Hop Behaviours, best
effort PHB, Assured Forwarding PHB, Expedited
forwarding PHB, Network Based Application
Recognition (NBAR).
</p><li>Layer 2 issues</li><p>
Fragmentation and interleaving, compression
(codecs, MPEG formats, header compressionâ¦),
802.1p, Subnet bandwidth management,
Bandwidth allocators and requestor modules, the
use of MPLS, traffic engineering, traffic shaping.
</p><li>RSVP</li><p>
What is RSVP? architectures, paths, path
messages, reservations, traffic specifications, tear
downs, guaranteed and controlled load, token
buckets, Call Admission Control in voice
networks, gatekeepers.
	</p><li>Other issues</li><p>
Policy based routing, the Resource Allocation
Protocol, QoS management tools, baselining
networks, design issues, QoS in IPv6, QoS and
	multicasts.</p>
				</ul>

Systems & Network Training

Network & Security

Network Engineer

Total QoS for engineers

General Admission

<h3><b>Administering Microsoft SQL Server course description</b></h3>
      <p>This course provides students with the knowledge and
skills to maintain a Microsoft SQL Server database. The
course focuses on how to use SQL Server 2016
product features and tools related to maintaining a
database. <br />
				<b>Note:</b> This course is designed for customers
who are interested in learning SQL Server 2014 or SQL
Server 2016. It covers the new features in SQL Server
2016, but also the important capabilities across the
SQL Server data platform.</p>
        
				<h5><b>What will you learn</b></h5>
				<ul>
				 
	  <li>Describe core database administration tasks and
tools.</li>
																								<li>Configure SQL Server databases and storage.</li>
                   				 <li>Import and export data.</li>
																								<li>Monitor SQL Server.</li>	
                        <li>Trace SQL Server activity.</li>
                   				 <li>Manage SQL Server security.</li>
                         <li>Audit data access and encrypt data.</li>
                  </ul>
        <h5><b>Administering Microsoft SQL Server course details</b> </h5>
				<div>
					<div>
						<ul>
							<li><b> Who will benefit:</b> </li>
							
              <p>Individuals who work with SQL Server databases.<br />
                     Individuals who develop applications that deliver content
from SQL Server databases.</p>
              
							<li><b>Prerequisites:</b></li>
							
							<p>Introduction to data communications &amp; networking.
                    </p>
              
							<li><b>Duration</b></li>
							
              <p>3 days
						</p>
              
							
              
              
						</ul>
					</div>
				</div>
      <h3><b>Administering Microsoft SQL Server course contents</b></h3>
      <ul>
				<li>Introduction to SQL Server administration </li><p>
Database administration, SQL Server platform, database management tools and techniques.
<br /><span>Hands on</span> SQL Server Management Studio, sqlcmd Windows PowerShell with SQL Server.

</p><li>Working with databases and storage </li><p>
Data storage with SQL Server, managing storage for system databases, managing storage for user databases, moving database files, configuring the buffer pool extension.
<br /><span>Hands on</span> Configuring tempdb storage, creating databases, attaching a database.

</p><li>Importing and exporting data </li><p>
Transferring data, importing and exporting table data, copying or moving a database.
<br /><span>Hands on</span> import and export wizard, bcp utility, BULK INSERT statement, OPENROWSET function.

</p><li>Monitoring SQL Server 2014 </li><p>
Monitoring SQL Server, dynamic management views and functions, performance monitor.
<br /><span>Hands on</span> Baseline metrics, monitoring a workload.

</p><li>Tracing SQL Server activity </li><p>
Tracing workload activity, using traces.
<br /><span>Hands on</span> Capturing a trace in SQL Server profiler, generating tuning recommendations.

</p><li>Managing SQL Server security </li><p>
SQL Server security, server-level security, database-level principals, database permissions.
<br /><span>Hands on</span> SQL Server security. Testing access.
</p>
      </ul>

Administering Microsoft SQL Server

<h3><b>Total IP multicast training course description</b></h3>
        <p>
    This training course provides an advanced three day hands on study of IP multicast technology focusing on architectures, applications and protocols. All aspects of IP multicasting are covered including PC, server and switch implementations. Design, configuration, support and troubleshooting are all covered in the course. Hands on sessions are used to reinforce the theory rather than teach specific implementations.</p>
        
				<h5><b>What will you learn</b></h5>
				<ul>
				 
       <li>Design multicast networks.</li>
																				<li>Explain how multicast networks work.</li> 
																				<li>Compare and contrast the different multicast routing protocols, such as DVMRP, PIM, MBGP and SSM. </li>
																				<li>Configure PCs, servers, switches and routers for multicasting.</li> 
					<li>Configure multicast routing protocols including:<br />
                                        PIM Dense Mode.<br />
																				PIM Sparse Mode<br />
																				BGP<br />
																				SSM<br />
                                        Troubleshoot multicast networks.</li>
                    </ul>
        <h5>
        <b>Total IP multicast training course details</b> </h5>
				<div>
					<div>
						<ul>
							<li><b> Who will benefit:</b> </li>
							
              <p>Technical staff working with IP multicasts. </p>
              
							<li><b>Prerequisites:</b></li>
							
              <p>TCP/IP Foundation for engineers</p>
              
							<li><b>Duration</b></li>
							
              <p>3 days</p>
              
							
              
              
						</ul>
					</div>
				</div>
      <h3><b>Total IP multicast training course contents</b></h3>
				<ul>	<li>Introduction</li><p>
What is multicasting? Why multicast? Why not
multicast? Multicasting vs. multiple unicasts,
Multicasting vs. broadcasts, multicasting
applications, the use of unicast addressing for
setting up multicast applications, multicast use
within standard protocols such as OSPF. <br /><span>hands on</span>
Example multicast applications.
					</p><li>Addressing</li><p>
Layer two multicast addresses, Class D addresses,
mapping layer 3 addresses onto layer 2 multicast
addresses. Multicast addresses on NBMAs,
scoping multicast traffic, Multicast address blocks,
GLOP, IPv6 and multicasting, anycasting. <br /><span>hands on</span>
Multicast addressing.
</p><li>Multicast architectures</li><p>
Where the different protocols are used, PC to
router, router to router, how switches can get
involved. <br /><span>hands on</span> Analysing multicast packets.
</p><li>PC to router</li><p>
Configuring Class D addresses, IGMP, packet
formats, queries, reports, maintaining groups,
enhancements to IGMP (v2 and v3), Leaving a
group, querier elections, <br /><span>hands on</span> Analysing IGMP
packets.
</p><li>Switches and multicasting</li><p>
Controlling multicast traffic with switches, VLANS,
static bridge table entries, IGMP snooping, CGMP.
<br /><span>hands on</span> Configuring switches for multicast
environments.
</p><li>Router to router</li><p>
MOSPF, DVMRP, PIM Sparse Mode, PIM Dense
Mode, MBGP. <br /><span>hands on</span> Simple router configuration for
multicasting.
</p><li>Theory behind multicast routing protocols</li><p>
Distribution trees, source distribution trees, shared
trees, core based trees. Reverse path forwarding,
Multicast routing protocol types. PIM DM:
Flooding, pruning, PIM designated routers, <br /><span>hands on</span>
configuring PIM DM.
</p><li>PIM Sparse mode</li><p>
Rendevous points, discovering RPs, <br /><span>hands on</span>
Configuring PIM SM, using different protocols for
different groups. PIM SM with one RP, using
multiple RPs, Auto RP.
</p><li>MBGP</li><p>
Multiprotocol routing, how does MBGP work? How
MBGP carries multiple protocol information, MBGP
and multicasts, MBGP and IPv6. <br /><span>hands on</span> Configuring
MBGP for multicasts.
	</p><li>Internet multicasting</li><p>
The internet, ISPs, the MBone, tunnelling, Inter
domain multicasting, the role of MBGP, Inter
domain problem, MSDP, MSDP operation SSM,
PIM-SM and shared trees, SSM, PIM-SSM
operation, SSM benefits. <br /><span>hands on</span> MSDP
configuration. SSM configuration.</p>
				</ul>

Total IP multicast for engineers

<h3><b>SMTP training course description</b></h3>
      <p>A hands on course focusing on the workings of email systems and the standard protocols that they use. The course is not specific to any particular implementation, but some vendor specifics are noted. Linux and Microsoft machines are used in hands on sessions to reinforce the theory of major sessions. The course concentrates on troubleshooting and interworking using network sniffing and protocol inspection rather than "which
buttons to push". </p>
        
				<h5><b>What will you learn</b></h5>
				<ul>
				 
        <li>Describe and explain
                   
                    	<br />SMTP<br />
                        MIME<br />
                        POP3<br />
                        IMAP<br />
                        PGP, GPG, S/MIME<br />
                        SPF, DKIM, DMARC</li>
                  
					<li>Configure mail routing</li>
					<li>Secure email systems </li>
                  </ul>
       
        <h5>
        <b>SMTP training course details</b> </h5>
				<div>
					<div>
						<ul>
							<li><b> Who will benefit:</b> </li>
							
              <p>Technical staff responsible for email systems.</p>
              
							<li><b>Prerequisites:</b></li>
							
              <p> TCP/IP foundation for engineers.</p>
              
							<li><b>Duration</b></li>
							
              <p>3 days
						</p>
              
							
              
              
						</ul>
					</div>
				</div>
      <h3><b>SMTP training course contents</b></h3>
      <ul>
				<li>SMTP architecture</li><p>
What is SMTP, email before SMTP, SMTP history,
the different protocols, clients, servers. Email
composition, transmission, delivering emails,
storing and reading emails. MUAs, MTAs, POP3,
IMAP, SMTP, DNS, webmail.
<br /><span>Hands on</span> Setting up MTAs and MUAs
and sending a simple email using telnet.
</p><li>The SMTP protocol</li><p>
SMTP protocol stack, SMTP headers, HELO,
SMTP mail, MAIL FROM, RCPT TO, DATA,
SMTPUTF8, 8BITMIME, TURN, EHLO, ETRN, 3
digit replies.
<br /><span>Hands on</span> Analysing SMTP packets on a
network.
</p><li>DNS and SMTP</li><p>
SMTP forwarding, SMTP relays, interoperation,
how SMTP uses DNS, MX records.
<br /><span>Hands on</span> Setting up mail relays.
</p><li>SMTP headers</li><p>
IMF data, From, to, cc, bcc, sender and recipient
headers, message Ids, received trails, in-reply-to,
received-SPF, mail list headers.
<br /><span>Hands on</span> Using clients to analyse
details from mail headers, including true
originators and path of emails.
</p><li>MIME</li><p>
Email attachments, MIME versions, content type
headers, encoding, base 64, binary data, multi
part headers, troubleshooting attachments.
<br /><span>Hands on</span> Analysing MIME headers and
attachments.
</p><li>POP3</li><p>
What is POP3, where to use POP3, authorisation,
transactions, POP3 commands: USER, PASS,
STAT, LIST, RETR, DELE.
<br /><span>Hands on</span> Setting up a POP3 server,
analysing POP3 packets on a network.
</p><li>IMAP and IMAPS</li><p>
What is IMAP, where to use IMAP, authorisation,
mailbox structure, IMAP commands: LOGIN,
AUTHENTICATE, LIST, CREATE, Examine
(message flags), SELECT, STORE.
<br /><span>Hands on</span> Setting up an IMAP server
and analysing IMAP packets on a network.
</p><li>Interoperation</li><p>
Mail gateways, addressing, Exchange, sendmail.
</p><li>Email security</li><p>
Basics, Transport level: STARTTLS. Content:
PGP/GPG, mail signing and encryption, S/MIME,
digital certificates, secure email submission.
<br /><span>Hands on</span> Setting up and using a PGP
key, configure MTAs to use TLS.
</p><li>Email authentication and spam prevention</li><p>
Mail relays, grey listing, block list &amp; RBL, DNSBL
(Real-time Black hole List), White list, SPF,
Domain Keys Identified Mail (DKIM), Author
Domain Signing Practices (ADSP), Abuse Report
Format (ARF), Domain-based Message
Authentication, Reporting and Conformance
(DMARC).
<br /><span>Hands on</span> Relay spamming and the
blocking spamming.
</p>
      </ul>

Total SMTP and email for engineers

<h3><b>Definitive Ethernet switching course description</b></h3>
        <p>A hands on comprehensive look at Ethernet switches
          with extensive coverage of VLANs. The course focuses
          on the technology and not any one manufacturers
          product enabling delegates to configure switches from
          any manufacturer. </p>
        
				<h5><b>What will you learn</b></h5>
				<ul>
				 
        <li>Configure and troubleshoot switches using:<br />
          Console port<br />
          telnet<br />
          HTTP<br />
          TFTP<br />
        </li>
        <li>Configure and troubleshoot switch features such as:<br />
          Duplex/speed<br />
          Port based MAC security<br />
          Spanning Tree<br />
          Link aggregation<br />
          Tagged ports<br />
        </li>
        <li>Configure and troubleshoot VLANs. </li>
        </ul>
        <h5>
        <b>Definitive Ethernet switching course details</b> </h5>
				<div>
					<div>
						<ul>
							<li><b> Who will benefit:</b> </li>
							
              <p>Technical staff.</p>
              
							<li><b>Prerequisites:</b></li>
							
              <p>Intro to data communications &amp; networking.</p>
              
							<li><b>Duration</b></li>
							
              <p>3 days</p>
              
							
              
              
						</ul>
					</div>
				</div>
      <h3><b>Definitive Ethernet switching course contents</b></h3>
      <ul>
        <li>What is Ethernet?</li>
        <p> LANs, network cards and cables, CSMA/CD,
          Ethernet frames, Ethernet evolution, 802.3.<br />
          <span>Hands on:</span> ping, Ethernet speeds, CSMA/CD.</p>
        <li>Ethernet layer 2</li>
        <p> Layer 2 functions, NICs, MAC addresses, unicasts,
          multicasts and broadcasts, frame formats. <br />
          <span>Hands on:</span> Configuring NICs, Analysing MAC addresses
          with Wireshark</p>
        <li>IP and Ethernet</li>
        <p>Relationship<br />
          <span>Hands on:</span> ARP.</p>
        <li>What is a switch?</li>
        <p>Switches connect multiple devices, switches versus
          hubs, simultaneous conversations, switches work
          at layer 2, the forwarding database, how the
          forwarding database is built, broadcast and
          collision domains <br />
          <span>Hands on:</span> Difference between
          hubs and switches.</p>
        <li>Switch configuration</li>
        <p>Switch configuration
          Managed/unmanaged switches, configuration
methods, reasons to configure switches. Console
ports, HyperTerminal (and alternatives).  <br />
          <span>Hands on:</span> Using the console port to troubleshoot and
          configure switches.</p>
        <li>Switches in more detail</li>
        <p>
          Latency, forwarding mechanisms, switch fabrics. <br />
          <span>Hands on:</span> Using telnet and HTTP to switches.</p>
        <li>Ethernet extensions</li>
        <p>Auto negotiation, Power over Ethernet.<br />
          <span>Hands on:</span>Configuring and troubleshooting switch ports:
          Speed, duplex and security.</p>
        <li>Redundant links </li>
        <p> Loops, broadcast storms, STP, BPDU format, STP
          convergence. <br />
          <span>Hands on:</span> Tracking blocked ports.
          STP convergence.</p>
        <li>Backbone links</li>
        <p>Architectures, link aggregation, LACP, load
          sharing, resilience. <br />
          <span>Hands on:</span> fail over times.</p>
        <li>VLANs</li>
        <p> Virtual versus physical LANs, Why have VLANs?
          Broadcast domains, Creating VLANs, Assigning
          ports to VLANs. <br />
          <span>Hands on:</span> Analysing the effect of
          VLANs on traffic. </p>
        <li>Enterprise VLANs</li>
        <p> VLANS are internal, multiple VLANs, Load
          balancing, Default VLAN, VLAN registration
          protocols: VTP, GVRP, MVRP. <br />
          <span>Hands on:</span> VLANs
          on multiple switches.</p>
        <li>Tagging/Trunking </li>
        <p>Reason for tagging, terminology, tagging process,
          802.1Q, Tag format, VLAN stacking. <br />
          <span>Hands on:</span> Configuring and troubleshooting tags.</p>
        <li>STP variants</li>
        <p> RSTP, Common STP, Multiple STP, PVST, ring
          alternatives. <br />
          <span>Hands on:</span> RSTP.</p>
        <li>Inter VLANs</li>
        <p>Layer 3 switching, IP addressing rules,
          Interconnecting VLANs. <br />
          <span>Hands on:</span> Routing
          between VLANs. </p>
        <li>Troubleshooting Ethernet</li>
        <p>Methods, tools, locating faults, layer 1 issues, layer 2
          issues<br />
          <span>Hands on:</span> Fixing the network.</p>
      </ul>

Definitive Ethernet switching for engineers

<div>
</div>
<section>
<div>
<h2><strong>About this Training Course</strong></h2>
<p>This course will begin with a presentation of topics to familiarize Process and Instrumentation Engineers with procedures and practices involved in the choice of sensors related to the measurement of temperature, pressure, level and flow in relation to single-phase flows. It will provide guidance on the optimum commercially available devices through a detailed comparison of their relative merits. At the heart of this course is sensor calibration which is a crucial element for these topics.</p>
<p>The course will also examine the various types of flow control valve, including Globe, Slide, Needle, Eccentric plug and Ball valves and their characteristics in industrial application, while focusing on the problems of Cavitation and Flashing and methods to minimise or eradicate these issues. With the use of examples, industry case studies and a wide range of videos, this course will also cover all aspects of proportional (P), derivative (D) and integral (I) control. In particular, it will address the advantages and disadvantages of PI and PID control. It will also describe Cascade, Feed forward, Split Range, Override and Ratio Control techniques.</p>
</div>
</section>
<section>
<div id="accordion">
<div>
<div>

Training Objectives 

</div>
<div id="collapseOne">
<div>
<p>By attending this course, participants will acquire the following knowledge and skills:</p>
<ol>
<li>Apply an in-depth knowledge to the measurement of temperature, pressure, level and flow as well as to the fluid mechanics of pipe flows</li>
<li>Assess the advantages and disadvantages of the major flowmeter types including the differential pressure, rotary positive displacement, rotary-inferential, electromagnetic, ultrasonic and Coriolis mass flowmeters to determine the optimum choice for a given application</li>
<li>Make a considered judgement of the choice of fluid level measurement devices</li>
<li>Understand the various types of flow calibration, metering systems and provers</li>
<li>Carry out tank measurement and tank calibration methods and to calculate net sellable quantities</li>
<li>Discuss valve characteristics &amp; trim selection and illustrate the process of control valve sizing</li>
<li>Explain the terms Open and Closed loop</li>
<li>Define Process Variable, Measured Variable, Set Point and Error</li>
<li>Define Direct and Reverse controller actions</li>
<li>Explain the terms Process Lag, Measurement Lag, Transmission Lag, and Response Lag and their effect on controllability</li>
<li>Explain ON/ OFF Control and the inherent disadvantages</li>
<li>Explain Proportional Control, Offset, Gain and Proportional Band and the advantages and disadvantages of Proportional only control</li>
<li>Explain the fundamentals and operation principles of Integral (I) Action and the disadvantages of proportional plus integral control</li>
<li>Explain the fundamentals and operation principles of Derivative (D) Action in conjunction with P action</li>
<li>Describe the operating principles of a PID Controller and explain the applications and advantages of PID control</li>
<li>Describe Cascade, Forward, Split Range and Ratio Control operation principles</li>
</ol>
</div>
</div>
</div>
<div>
<div>

Target Audience 

</div>
<div id="collapseTwo">
<div>
<p>This course will benefit <strong>instrumentation, inspection, control, custody metering and process engineers and other technical staff</strong>. It is also suitable for <strong>piping engineers, pipelines engineers, mechanical engineers, operations engineers, maintenance engineers, plant/field supervisors and foremen and loss control coordinators</strong>.</p>
</div>
</div>
</div>
<div>
<div>

Trainer

</div>
<div id="collapseFive">
<div>
<p>Your expert course leader is a Senior Mechanical &amp; Instrumentation Engineer (UK, B. Sc., M.Eng., Ph D) with over 45 years of industrial experience in Process Control &amp; Instrumentation, Pumps, Compressors, Turbines and Control Valve Technology. He is currently a Senior Independent Consultant to various petrochemical industries in the UK, USA, Oman, Kuwait and KSA where he provides consultancy services on both the application and operational constraints of process equipment in the oil &amp; gas industries.</p>
<p>During his early career, he held key positions in Rolls Royce (UK) where he was involved in the design of turbine blading for jet engines, subject to pre-specified distributions of pressure. During this period and since, he has also been closely involved in various aspects of Turbomachinery, Thermodynamics and Fluid Mechanics where he has become a recognised authority in these areas.</p>
<p>Later, he joined the academic staff of University of Liverpool in the UK as a Professor in Mechanical Engineering Courses. A substantial part of his work has been concerned with detailed aspects of Flowmetering - both of single &amp; multiphase flows. He has supervised doctoral research students in this area in collaboration with various European flowmeter manufacturers.</p>
<p>He joined Haward Technology Middle East in 2002 and was later appointed as European Manager (a post which has since lapsed) and has delivered over 150 training courses in Flowmeasurement (single- and multi-phase), Control, Heat Exchangers, Pumps, Turbines, Compressors, Valve and Valve Selection as well as other topics throughout the UK, USA, Oman and Kuwait. During the last two years, he has delivered courses with other training companies operating in the Far and Middle East.</p>
<p>He has published about 150 papers in various Engineering Journals and International Conferences and has contributed to textbooks on the topics listed above.</p>
</div>
</div>
</div>
<div>
<div>

POST TRAINING COACHING SUPPORT (OPTIONAL)

</div>
<div id="collapseCS">
<div>
<p>To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster.<br />
Request for further information post training support and fees applicable</p>
</div>
</div>
</div>
<div>
<div>

Accreditions And Affliations

</div>
<div id="collapseSeven">
<div>
               </div>
</div>
</div>
</div>
</section>

EnergyEdge - Training for a Sustainable Energy Future

Renewable Energy

Oil & Gas

Process Control and Instrumentation

Team of 10, pp

Normal Fee, pp

<p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);">This workshop is designed to examine how we care for our customers. We do this by identifying many aspects of many customers and using data from those attending our workshops.</p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">We also look at types of customers, how they usually behave, and how we can negatively impact them through careless interactions or positively through careful communication, consideration, and using an "ACE"&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">A</strong>pproach with <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">C</strong>are and <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">E</strong>mpathy.&nbsp;</p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">We aim to see people leave our workshop with far better insights into customer-facing best practices and ideas to improve their training for customer-facing employees.</p><div style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);"><br fr-original-style="" style="box-sizing: border-box;"></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; -webkit-user-select: none; box-sizing: border-box;"><div style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">LENGTH</strong></div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);">For more information about duration, please contact the Institute.</div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);"><br fr-original-style="" style="box-sizing: border-box;"></div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">NEXT WORKSHOP START</strong></div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);">Enquire for more information</div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);"><br fr-original-style="" style="box-sizing: border-box;"></div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">WORKSHOP&nbsp;</strong><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;DELIVERY</strong></div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">The best environment for this workshop is face-to-face, but we can facilitate this workshop online.</div><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><br fr-original-style="" style="box-sizing: border-box;"></p><div style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);"><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; -webkit-user-select: none; box-sizing: border-box;"><div style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);"><h2 title="Suitability - Who should attend?" style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">Suitability - Who should attend?</h2><section fr-original-style="" style="box-sizing: border-box;"><h3 style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">Who Should Attend and Why?</h3><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Who</strong>? - Anyone involved in a customer-facing role or training their customer-facing staff.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Why</strong>? - The ultimate goal in customer-facing skills is to win lifelong customers by continuously managing customer relationships, to gain those lifelong customers.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Any business that can see a consistent issue with retaining customers is in for a tough time. But we ask you to go a step further by not just keeping customers happy but attracting new customers and focussing on retaining our high-impact customers.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Our thinking extends to &#39;Occupying our customer&#39;s consciousness.&#39; A persistent fishing expedition to continually engage our customers, even when it is not to buy something. This engagement gives us an almost permanent inroad to their internal marketing, follow-on sales, recommendations, and loyalty.</p></section></div><a name="EducationText_TrainingCourseContent" style="color: rgb(21, 101, 192); -webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(21, 101, 192);"></a><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><h2 title="Training Course Content" style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">Workshop Content</h2><section fr-original-style="" style="box-sizing: border-box;"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Define a customer and what we are to them.</li><li fr-original-style="" style="box-sizing: border-box;">Share specific experiences you or someone you know may have had, good and bad.</li><li fr-original-style="" style="box-sizing: border-box;">Share some good and bad ways you and others have dealt with customers.</li><li fr-original-style="" style="box-sizing: border-box;">Discuss our Ten Types of Customers and ask you to decide which you get more than others.</li><li fr-original-style="" style="box-sizing: border-box;">Break into groups to analyse our data and ask you to discuss it.</li><li fr-original-style="" style="box-sizing: border-box;">Discuss our Customer-facing model and why lifelong relationships are critical to managing customers.</li><li fr-original-style="" style="box-sizing: border-box;">Look at our thoughts on managing our top ten customer types.</li><li fr-original-style="" style="box-sizing: border-box;">Through small group discussions, create a top 5 action list to take away and review in 3 months.</li></ul></section></div><a name="EducationText_Coursedeliverydetails" style="color: rgb(21, 101, 192); -webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(21, 101, 192);"></a><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><h2 title="Course delivery details" style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">Workshop delivery and venue</h2><section fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">When you consider the content we deliver, we are sure you will understand why we always prefer to deliver our workshops, courses and programmes face-to-face.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Face-to-face workshops and courses can be held at a location of your choice or, if you wish, a central UK location, such as the Macdonald Burlington Hotel in Birmingham, located directly across from the Birmingham New Street train station.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">We can deliver our workshops, courses and programmes online, although this will mean splitting elements into manageable learning events to suit the online environment.</p></section></div></div>

This workshop is designed to examine how we care for our customers. We do this by identifying many aspects of many customers and using data from those attending our workshops.
We also look at types of customers, how they usually behave, and how we can negatively impact them through careless interactions or positively through careful communication, consideration, and using an "ACE"—Approach with Care and Empathy. 
We aim to see people leave our workshop with far better insights into customer-facing best practices and ideas to improve their training for customer-facing employees.



LENGTH - Normally, one day. But please contact us to discuss your specific needs, or we can offer advice.  
NEXT WORKSHOP START - Please ask for more information as we deliver bespoke closed events for your people at your location or a mutually suitable location.
WORKSHOP DELIVERY - The best environment for this workshop is face-to-face, but we can facilitate this workshop online.



Suitability - Who should attend?
Who Should Attend and Why?
Who? - Anyone involved in a customer-facing role or training their customer-facing staff.
Why? - The ultimate goal in customer-facing skills is to win lifelong customers by continuously managing customer relationships, to gain those lifelong customers.
Any business that can see a consistent issue with retaining customers is in for a tough time. But we ask you to go a step further by not just keeping customers happy but attracting new customers and focussing on retaining our high-impact customers.
Our thinking extends to 'Occupying our customer's consciousness.' A persistent fishing expedition to continually engage our customers, even when it is not to buy something. This engagement gives us an almost permanent inroad to their internal marketing, follow-on sales, recommendations, and loyalty.
Workshop Content
Define a customer and what we are to them.
Share specific experiences you or someone you know may have had, good and bad.
Share some good and bad ways you and others have dealt with customers.
Discuss our Ten Types of Customers and ask you to decide which you get more than others.
Break into groups to analyse our data and ask you to discuss it.
Discuss our Customer-facing model and why lifelong relationships are critical to managing customers.
Look at our thoughts on managing our top ten customer types.
Through small group discussions, create a top 5 action list to take away and review in 3 months.
Workshop delivery and venue
When you consider the content we deliver, we are sure you will understand why we always prefer to deliver our workshops, courses and programmes face-to-face.
Face-to-face workshops and courses can be held at a location of your choice or, if you wish, a central UK location, such as the Macdonald Burlington Hotel in Birmingham, located directly across from the Birmingham New Street train station.
We can deliver our workshops, courses and programmes online, although this will mean splitting elements into manageable learning events to suit the online environment.

Customer Experience

Customer Care

Customer Service

Customer Relations

Customer care, customer service, Moccasin Approach, 

Customer Facing Skills

Registered charities and non profits only.

Non profits only.

<h3><b>Network fundamentals training course description</b></h3>
        <p>An intensive hands on IP foundation leading to LINX
          Accredited Internet Technician stage 1. The course
          focuses on all parts of TCP/IP including layers 4 to 7 on
          end stations as well as layer 3 on routers. The TCP/IP
          protocols are also studied to enable delegates to be
          able to troubleshoot TCP/IP using Wireshark. Hands on
          sessions are used to reinforce the theory rather than
          teach specific manufacturer equipment.<br />
          <b>A multiple choice exam, leading to the LAIT I
          certification, is available after the course. The exam
          consists of 40 questions and lasts 1.5 hours.</b> </p>
        
				<h5><b>What will you learn</b></h5>
				<ul>
				 
        <li>Use ping, traceroute and other tools to diagnose
          faults on a network.</li>
        <li>Configure IP on PCs and routers.</li>
        <li>Plan IP addresses and subnets.</li>
        <li>Analyse IP and TCP packets using an analyser.</li>
        <li>Troubleshoot TCP/IP.</li>
        </ul>
        <h5>
        <b>Network fundamentals training course details</b> </h5>
				<div>
					<div>
						<ul>
							<li><b> Who will benefit:</b> </li>
							
              <p>Network engineers.</p>
              
							<li><b>Prerequisites:</b></li>
							
              <p> None </p>
              
							<li><b>Duration</b></li>
							
              <p>5 days</p>
              
							
              
              
						</ul>
					</div>
				</div>
      <h3><b>Network fundamentals training course contents</b></h3>
      <ul>
        <li>What is TCP/IP?</li>
        <p> TCP and IP are protocols, 7 layer model, network
          layers, hardware/software layers, internetworking,
          protocols, What is IP? What is TCP? The internet,
          The IAB, RFCs.</p>
        <li> Ping and Wireshark</li>
        <p> Host configuration, IP addresses, subnet masks,
          default gateways, ping. <br />
          <span>Hands on </span>Base configuration. Testing
          with ping. Analysing packets with Wireshark. </p>
        <li>Switches and Wireshark</li>
        <p> Switches versus hubs, layer 2 forwarding table,
          flooding, broadcasts.<br />
          <span>Hands on</span> Building a
          switched based network. </p>
        <li>Configuring network devices</li>
        <p> Configuration options, console port, putty, telnet. <br />
          <span>Hands on</span> Configuring switches, telnet. </p>
        <li>IP</li>
        <p> IP packet format, protocol field, TTL, DiffServ,
          fragments, ICMP. <br />
          <span>Hands on</span> IP packet analysis. </p>
        <li>IP addressing</li>
        <p> 32 bits, dotted decimal, rules, networks, role of
          subnet masks, simple subnetting, prefix notation.
          Broadcasts, special use addresses. <br />
          <span>Hands on</span> Planning and implementing addressing. </p>
        <li>IP and the lower layers</li>
        <p> ARP, media not supporting ARP. <br />
          <span>Hands on</span> ARP. </p>
        <li>Routing</li>
        <p> What are routers? What routers do, default
          gateways, routing and addressing, routing tables,
          ways to update routing tables. <br />
          <span>Hands on</span> Building
          a routed network, traceroute. </p>
        <li>Routing protocols</li>
        <p> IGPs and EGPs, RIP, RIPv2, Why not to use RIP,
          OSPF, OSPF metrics, convergence, distance
          vector protocols, link state protocols. <br />
          <span>Hands on</span> OSPF, analysing routing tables, loopbacks. </p>
        <li>Network simulators</li>
        <p> Network simulators, EVE-NG, GNS3, CML. <br />
          <span>Hands on</span> Using EVE-NG. </p>
        <li>Subnetting</li>
        <p> Subnetting to the bit level, ranges, how prefixes
          are used. <br />
          <span>Hands on</span> Subnetting. </p>
        <li>VLANS and IP addressing</li>
        <p> What are VLANs, tagging, 802.1Q, Inter VLAN
          routing. <br />
          <span>Hands on</span> Inter VLAN routing. </p>
        <li>TCP and UDP</li>
        <p> Layer 4, port numbers, client ports, broadcasts
          multicasts and layer 4, UDP header, TCP header,
          connections, ACK, sliding windows, options,
          connection states. Sockets. <br />
          <span>Hands on</span> Analysing
          TCP packets. </p>
        <li>IPv4 address configuration</li>
        <p> Private addresses, NAT, NAPT, dynamic
          addressing, DHCP, link local addresses. <br />
          <span>Hands on</span> DHCP, NAT. </p>
        <li>IPv6</li>
        <p> What is IPv6, 128 bit addresses, address formats,
          IPv6 address allocation, header format, migration,
          dual stack, tunnelling, NAT64, DNS64. <br />
          <span>Hands on</span> IPv6 setup troubleshooting. </p>
        <li>IPv6 address configuration</li>
        <p> Static addressing, EUI-64 addresses, IPv6
          address order, SLAAC, DHCPv6. <br />
          <span>Hands on</span> SLAAC. </p>
        <li>Applications</li>
        <p> Clients, servers, HTTP, Email, resource sharing,
          VoIP, video, terminal emulation, remote desktop.
          Network management and SNMP.<br />
          <span>Hands on</span> Servers, TFTP, VoIP packet analysis. </p>
        <li>DNS</li>
        <p> Names and addresses, hosts file, how DNS
          works. FQDNs, DNS client configuration. <br />
          <span>Hands on</span> Troubleshooting DNS. </p>
        <li>Security</li>
        <p> Firewalls, firewall architectures, DMZ, how
          firewalls work, proxy servers, filtering, ACLs, IDS,
          VPNs, authentication, encryption, tunnels, secure
          protocols. <br />
          <span>Hands on</span> Firewalls, SSH </p>
        <li>Troubleshooting</li>
        <p> Methods, tools. Using the 7 layer model.
          Troubleshooting toolkits. <br />
          <span>Hands on</span> Fixing the
          network. </p>
      </ul>

Network fundamentals for engineers

<h3><b>LINX 1 training course description</b></h3>
        <p>An intensive hands on IP foundation leading to LINX
Accredited Internet Technician stage 1. The course
focuses on all parts of TCP/IP including layers 4 to 7 on
end stations as well as layer 3 on routers. The TCP/IP
protocols are also studied to enable delegates to be
able to troubleshoot TCP/IP using Wireshark. Hands on
sessions are used to reinforce the theory rather than
teach specific manufacturer equipment.<br />
          <b>A multiple choice exam, leading to the LAIT I
certification, is available after the course. The exam
consists of 40 questions and lasts 1.5 hours.</b> </p>
        
				<h5><b>What will you learn</b></h5>
				<ul>
				 
        <li>Use ping, traceroute and other tools to diagnose
          faults on a network.</li>
        <li>Configure IP on PCs and routers.</li>
        <li>Plan IP addresses and subnets.</li>
        <li>Analyse IP and TCP packets using an analyser.</li>
        <li>Troubleshoot TCP/IP.</li>
        </ul>
        <h5>
        <b>LINX 1 training course details</b> </h5>
				<div>
					<div>
						<ul>
							<li><b> Who will benefit:</b> </li>
							
              <p>Network engineers.</p>
              
							<li><b>Prerequisites:</b></li>
							
              <p>None. </p>
              
							<li><b>Duration</b></li>
							
              <p>5 days</p>
              
							
              
              
						</ul>
					</div>
				</div>
      <h3><b>LINX 1 training course contents</b></h3>
      <ul>
        <li>What is TCP/IP?</li><p> 
TCP and IP are protocols, 7 layer model, network
layers, hardware/software layers, internetworking,
protocols, What is IP? What is TCP? The internet,
The IAB, RFCs.</p><li>
		  
		  Ping and Wireshark</li><p> 
		  Host configuration, IP addresses, subnet masks,
default gateways, ping.  
		  <br /><span>Hands on </span>Base configuration. Testing
          with ping. Analysing packets with Wireshark.
		  
         </p><li>Switches and Wireshark</li><p>
Switches versus hubs, layer 2 forwarding table,
flooding, broadcasts.<br /><span>Hands on</span> Building a
switched based network.
</p><li>Configuring network devices</li><p>
Configuration options, console port, putty, telnet.
<br /><span>Hands on</span> Configuring switches, telnet.
</p><li>IP</li><p>
IP packet format, protocol field, TTL, DiffServ,
fragments, ICMP. <br /><span>Hands on</span> IP packet analysis.
</p><li>IP addressing</li><p>
32 bits, dotted decimal, rules, networks, role of
subnet masks, simple subnetting, prefix notation.
Broadcasts, special use addresses. <br /><span>Hands on</span>
Planning and implementing addressing.
</p><li>IP and the lower layers</li><p>
ARP, media not supporting ARP. <br /><span>Hands on</span> ARP.
</p><li>Routing</li><p>
What are routers? What routers do, default
gateways, routing and addressing, routing tables,
ways to update routing tables. <br /><span>Hands on</span> Building
a routed network, traceroute.
</p><li>Routing protocols</li><p>
IGPs and EGPs, RIP, RIPv2, Why not to use RIP,
OSPF, OSPF metrics, convergence, distance
vector protocols, link state protocols. <br /><span>Hands on</span>
OSPF, analysing routing tables, loopbacks.
</p><li>Network simulators</li><p>
Network simulators, EVE-NG, GNS3, CML. <br /><span>Hands on</span> Using EVE-NG.
</p><li>Subnetting</li><p>
Subnetting to the bit level, ranges, how prefixes
are used. <br /><span>Hands on</span> Subnetting.
</p><li>VLANS and IP addressing</li><p>
What are VLANs, tagging, 802.1Q, Inter VLAN
routing. <br /><span>Hands on</span> Inter VLAN routing.
</p><li>TCP and UDP</li><p>
Layer 4, port numbers, client ports, broadcasts
multicasts and layer 4, UDP header, TCP header,
connections, ACK, sliding windows, options,
connection states. Sockets. <br /><span>Hands on</span> Analysing
TCP packets.
</p><li>IPv4 address configuration</li><p>
Private addresses, NAT, NAPT, dynamic
addressing, DHCP, link local addresses. <br /><span>Hands on</span> DHCP, NAT.
</p><li>IPv6</li><p>
What is IPv6, 128 bit addresses, address formats,
IPv6 address allocation, header format, migration,
dual stack, tunnelling, NAT64, DNS64. <br /><span>Hands on</span>
IPv6 setup troubleshooting.
</p><li>IPv6 address configuration</li><p>
Static addressing, EUI-64 addresses, IPv6
address order, SLAAC, DHCPv6. <br /><span>Hands on</span>
SLAAC.
</p><li>Applications</li><p>
Clients, servers, HTTP, Email, resource sharing,
VoIP, video, terminal emulation, remote desktop.
Network management and SNMP.<br /><span>Hands on</span>
Servers, TFTP, VoIP packet analysis.
</p><li>DNS</li><p>
Names and addresses, hosts file, how DNS
works. FQDNs, DNS client configuration. <br /><span>Hands on</span> Troubleshooting DNS.
</p><li>Security</li><p>
Firewalls, firewall architectures, DMZ, how
firewalls work, proxy servers, filtering, ACLs, IDS,
VPNs, authentication, encryption, tunnels, secure
protocols. <br /><span>Hands on</span> Firewalls, SSH
</p><li>Troubleshooting</li><p>
Methods, tools. Using the 7 layer model.
Troubleshooting toolkits. <br /><span>Hands on</span> Fixing the
network. </p>
      </ul>

LINX 1

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Be it a career change, an exciting new hobby, perfecting existing skills or simply enhancing professional employment prospects&ndash; we help you unlock creativity through our industry aligned all-encompassing Graphic Design Course.</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">" Having done my level 1 and level 2 in graphic design, I felt that I still had gaps in my knowledge and I wasn&#39;t comfortable with what I knew. I signed up with Blue Sky Graphics and I am really glad I did. I am definitely better now than when I started and this is all thanks to my tutor and Blue Sky Graphics 🙂 "</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><section data-id="a1c66d1" data-element_type="section" data-settings='{"background_background":"classic"}' style="color: rgb(74, 74, 74); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(74, 74, 74);"><div data-id="a6cdb97" data-element_type="column" fr-original-style="" style="box-sizing: border-box;"><div data-id="adfa4f2" data-element_type="widget" data-widget_type="text-editor.default" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">A Comprehensive Advanced Course</strong></p></div><div data-id="8058df1" data-element_type="widget" data-widget_type="text-editor.default" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The graphic design course is a structured academic and industry aligned advanced course suitable for complete beginners, intermediates or those wanting to improve their existing skill set. The graphic design course is comprehensive and through our teaching methodology is designed to train participants to become professional Graphic Designers. There is an emphasis on corporate illustration, composition, painting and logos as well as advertisement designs while focusing on vectors, lines, features, shapes, and spaces. All this will be integrated into how graphic elements are printed after they are processed in graphic design software for the purpose of visually illustrating emotions and messages.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">During the course you will be exposed to:&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">advertisements, magazines, newspapers, corporate graphic designs particular to company cultures and brand identity, stationery, letterheads, business cards, logos, books, packaging and much more.</strong></p></div><div data-id="68acc2a" data-element_type="widget" data-widget_type="image.default" fr-original-style="" style="box-sizing: border-box;"><img width="1024" height="692" alt="" data-srcset="https://blueskygraphics.co.uk/wp-content/uploads/2022/12/Student-work-123456-1024x692.webp 1024w, https://blueskygraphics.co.uk/wp-content/uploads/2022/12/Student-work-123456-300x203.webp 300w, https://blueskygraphics.co.uk/wp-content/uploads/2022/12/Student-work-123456-768x519.webp 768w, https://blueskygraphics.co.uk/wp-content/uploads/2022/12/Student-work-123456.webp 1440w" data-src="https://blueskygraphics.co.uk/wp-content/uploads/2022/12/Student-work-123456-1024x692.webp" data-sizes="(max-width: 1024px) 100vw, 1024px" src="https://blueskygraphics.co.uk/wp-content/uploads/2022/12/Student-work-123456-1024x692.webp" sizes="(max-width: 1024px) 100vw, 1024px" srcset="https://blueskygraphics.co.uk/wp-content/uploads/2022/12/Student-work-123456-1024x692.webp 1024w, https://blueskygraphics.co.uk/wp-content/uploads/2022/12/Student-work-123456-300x203.webp 300w, https://blueskygraphics.co.uk/wp-content/uploads/2022/12/Student-work-123456-768x519.webp 768w, https://blueskygraphics.co.uk/wp-content/uploads/2022/12/Student-work-123456.webp 1440w" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></div><div data-id="e3de655" data-element_type="widget" data-widget_type="text-editor.default" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The graphic design course teaches you to understand and learn how to operate a labyrinthine yet amazing world of Adobe software. With this software we explore the uses of words, shapes, textures, forms, sizes and colours to communicate by combining ideas and images to make a new concept. Graphic design through common misconception is not just about layout and typography, but much more about ideas behind visual meaning. Graphic design can make a company more successful in the world if it makes communication smart, attractive and able to captivate its audience. Graphic design can effectively be used by businesses to make (or break) their brand identity, increase sales, promote web traffic or promote services and products through advertising on their websites to convey complex data to its readers in a clear way.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Elements of graphic design include:&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Colour, Size, Texture, Line, Shape, Space and, Form</strong>. It is important that each element is understood correctly, and this is one of the key principles we teach on our graphic design course. In other terms, graphic design communicates certain ideas or messages through visuals. These visuals can be as simple as a business logo, or as complex as pages of web design. This course goes beyond just the practical side of graphic design and includes the theory and substance behind modern graphic design.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Your teacher will guide you on:</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">What salary you can expect at the start of your career?<br fr-original-style="" style="box-sizing: border-box;">How to get new clients for your business for freelance designers ?<br fr-original-style="" style="box-sizing: border-box;">How to find work for the new graphic designer starting out in the big world?<br fr-original-style="" style="box-sizing: border-box;">How to quickly integrate into the graphic design field?<br fr-original-style="" style="box-sizing: border-box;">How to combine working from home versus working at a studio ?</p></div><div data-id="9eeb2d6" data-element_type="widget" data-widget_type="text-editor.default" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></div></div></section><section data-id="9dd6ca4" data-element_type="section" data-settings='{"background_background":"classic"}' style="color: rgb(74, 74, 74); box-sizing: border-box;" fr-original-style=" color: rgb(74, 74, 74);"><div data-id="c7b1c39" data-element_type="column" data-settings='{"background_background":"classic"}' fr-original-style="" style="box-sizing: border-box;"><div data-id="d1226d1" data-element_type="widget" data-widget_type="heading.default" fr-original-style="" style="box-sizing: border-box;"><h2 style="color: rgb(44, 132, 238); box-sizing: border-box;" fr-original-style=" color: rgb(44, 132, 238);">Begin one-to-one online learning with your very own private tutor</h2></div></div></section><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><img src="https://images.cademy.co.uk/0832ed64-c289-46fe-8a61-ae4fb9d9c688/14e85caa-6eee-4593-8ec3-48bdfc839153/original.webp" style="width: 698px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 698px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto;" fr-original-class="fr-draggable"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"></p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"></p><div data-id="833cc17" data-element_type="widget" data-widget_type="heading.default" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><div data-id="833cc17" data-element_type="widget" data-widget_type="heading.default" style="color: rgb(74, 74, 74); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(74, 74, 74);"><h2 style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">Interested?</h2></div><div data-id="63ead7e" data-element_type="widget" data-widget_type="text-editor.default" style="color: rgb(12, 12, 12); box-sizing: border-box;" fr-original-style=" color: rgb(12, 12, 12);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Our course is 7 months long, consisting of 1 hour 30 minutes of online one-to-one sessions. When you enrol at Blue Sky Graphics expect at least 90 minutes of class sessions and 2 &ndash; 4 hours of homework per week.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">If we accommodate the course delivery into a shorter time frame, (for e.g. over 4 months instead of 7 months the Flexi 3 doubles from &pound;265.00 to &pound;450.00 over 4 months) the instalment is billed at the delivery rate.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The cost of traditional schooling is typically more expensive than online courses, but in the end it all comes down to how good the tutors are. With our online courses you can gain skills that are a necessity for graphic design remotely.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">That&rsquo;s right! Learn the skills needed to use Photoshop, Illustrator, InDesign and portfolio!</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The online courses cost &pound;1799.00 (VAT inclusive) with no extra hidden costs and there are affordable instalment options too. Pay via debit or credit card or use a payment plan. A deposit of &pound;294.00 is required to secure your position.</p></div></div><div data-id="63ead7e" data-element_type="widget" data-widget_type="text-editor.default" style="color: rgb(12, 12, 12); box-sizing: border-box;" fr-original-style=" color: rgb(12, 12, 12);"><br fr-original-style="" style="box-sizing: border-box;"></div>

Graphic Design Courses Birmingham

Graphic Design

GRAPHIC DESIGN COURSE

<div data-hook="bgLayers" style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><div data-mesh-id="comp-lmkyrn781inlineContent-gridContainer" data-testid="mesh-container-content" fr-original-style="" style="box-sizing: border-box;"><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">This CPD accredited Level 3 course will qualify you as an 1st party internal auditor and a 2nd party supplier auditor. It is a useful precursor to becoming a 3rd party Lead Auditor. The course content has been developed by experienced Lead Auditors.</p><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">It focuses on auditor competencies and best practice for auditing today&rsquo;s industries.</p><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">This course is applicable to any and all industries that need to comply with specified standards and mitigate risk by checking compliance through auditing and inspection. It applies to businesses requiring confidence in their suppliers and to manage their approval through supplier audits. These industries include food, packaging, storage &amp; distribution, pharmaceutical, medical device, automotive etc. It is also applicable to systems and controls applicable to all industries such as health &amp; safety.</p><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">Holders of the qualification will have the knowledge necessary to effectively audit and inspect professionally and ethically for compliance, and to identify risks that require mitigation.&nbsp;</p><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">By the end of this course you will be able to:</p><ul style="color: rgb(var(--color_25)); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));"><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">Define purpose, benefit &amp; limitations of audits</p></li><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">Use auditing techniques &amp; have required competencies</p></li><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">Plan &amp; conduct audits</p></li><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">Audit against the appropriate standards</p></li><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">Assess and critique sites</p></li></ul><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">A learner will receive a Certificate of Achievement upon successful completion of the exam.</p><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">&nbsp;This course has been accredited by the CPD Accreditation Office for delivery, structure and content.</p></div></div></div>

This CPD accredited Level 3 course will qualify you as an 1st party internal auditor and a 2nd party supplier auditor. It is a useful precursor to becoming a 3rd party Lead Auditor. The course content has been developed by experienced Lead Auditors.
It focuses on auditor competencies and best practice for auditing today’s industries.
This course is applicable to any and all industries that need to comply with specified standards and mitigate risk by checking compliance through auditing and inspection. It applies to businesses requiring confidence in their suppliers and to manage their approval through supplier audits. These industries include food, packaging, storage & distribution, pharmaceutical, medical device, automotive etc. It is also applicable to systems and controls applicable to all industries such as health & safety.
Holders of the qualification will have the knowledge necessary to effectively audit and inspect professionally and ethically for compliance, and to identify risks that require mitigation. 
By the end of this course you will be able to:
Define purpose, benefit & limitations of audits
Use auditing techniques & have required competencies
Plan & conduct audits
Audit against the appropriate standards
Assess and critique sites
A learner will receive a Certificate of Achievement upon successful completion of the exam.
 This course has been accredited by the CPD Accreditation Office for delivery, structure and content.

Ask Sonia Limited

Food Safety

Internal Auditing

Auditor

CPD accredited Level 3 Effective Auditing & Inspection course. 
Delivered online (Zoom) by a live tutor.
Exam and Certificate fee included in the price.

CPD Accredited Effective Auditing & Inspection Level 3 (1 day)

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p></p><p>This course is intended for IT Professionals who are already experienced in general Windows Server, Windows client, Azure, and Microsoft 365 administration, and who want to learn more about using Windows PowerShell for administration. No prior experience with any version of PowerShell or any scripting language is assumed. This course is also suitable for IT Professionals already experienced in server administration, including Microsoft Exchange Server, Microsoft SharePoint Server, and Microsoft SQL Server.</p><p></p><p></p><p>This course provides students with the fundamental knowledge and skills to use PowerShell for administering and automating administration of Windows servers. This course provides students the skills to identify and build the command they require to perform a specific task. In addition, students learn how to build scripts to accomplish advanced tasks such as automating repetitive tasks and generating reports. This course provides prerequisite skills supporting a broad range of Microsoft products, including Windows Server, Windows Client, Microsoft Azure, and Microsoft 365. In keeping with that goal, this course will not focus on any one of those products, although Windows Server, which is the common platform for all of those products, will serve as the example for the techniques this course teaches.</p><p></p>Prerequisites<p>Before attending this course, students must have: </p><ul><li>-Experience with Windows networking technologies and implementation.</li> <li>- Experience with Windows Server administration, maintenance, and troubleshooting.</li></ul><p></p></div><div id="course-pills-2"><h3>1 - Review Windows PowerShell</h3> <ul> <li>Learn about Windows PowerShell</li> <li>Get familiar with Windows PowerShell applications</li> <li>Identify factors to install and use Windows PowerShell</li> <li>Configure the Windows PowerShell console</li> <li>Configure the Windows PowerShell Integrated Scripting Environment (ISE)</li> <li>Use Visual Studio Code with PowerShell</li> </ul> <h3>2 - Understand the command syntax in Windows PowerShell</h3> <ul> <li>Discover the structure of PowerShell cmdlets</li> <li>Discover the parameters for using PowerShell cmdlets</li> <li>Review the tab completion feature in PowerShell</li> <li>Display the About files content in PowerShell</li> </ul> <h3>3 - Find commands and Get-Help in Windows PowerShell</h3> <ul> <li>Define modules in PowerShell</li> <li>Find cmdlets in PowerShell</li> <li>Use command aliases in PowerShell</li> <li>Use Show-Command and Get-Help in PowerShell</li> <li>Interpret the help file contents and update the local help content in PowerShell</li> </ul> <h3>4 - Manage Active Directory Domain Services using PowerShell cmdlets</h3> <ul> <li>Manage user accounts in PowerShell</li> <li>Manage groups and group memberships in PowerShell</li> <li>Manage computer accounts in PowerShell</li> <li>Manage organizational units and Active Directory objects in PowerShell</li> </ul> <h3>5 - Manage network service settings for Windows devices using PowerShell cmdlets</h3> <ul> <li>Manage IP addresses in PowerShell</li> <li>Manage IP routing in PowerShell</li> <li>Manage DNS clients in PowerShell</li> <li>Manage Windows Firewall settings in PowerShell</li> </ul> <h3>6 - Manage Windows Server settings using PowerShell cmdlets</h3> <ul> <li>Automate management tasks using the Group Policy management cmdlets</li> <li>Manage server roles and services using PowerShell cmdlets</li> <li>Manage Hyper-V Virtual Machines using PowerShell cmdlets</li> <li>Manage Internet Information Services using PowerShell cmdlets</li> </ul> <h3>7 - Manage settings for a local Windows machine using PowerShell cmdlets</h3> <ul> <li>Manage Windows 10 using PowerShell</li> <li>Manage permissions with PowerShell</li> </ul> <h3>8 - Understand the Windows PowerShell pipeline</h3> <ul> <li>Review Windows PowerShell pipeline and its output</li> <li>Discover object members in PowerShell</li> <li>Control the formatting of pipeline output</li> </ul> <h3>9 - Select, sort, and measure objects using the pipeline</h3> <ul> <li>Sort and group objects by property in the pipeline</li> <li>Measure objects in the pipeline</li> <li>Select a set of objects in the pipeline</li> <li>Select object properties in the pipeline</li> <li>Create and format calculated properties in the pipeline</li> </ul> <h3>10 - Filter objects out of the pipeline</h3> <ul> <li>Learn about the comparison operators in PowerShell</li> <li>Review basic filter syntax in the pipeline</li> <li>Review advanced filter syntax in the pipeline</li> <li>Optimize the filter performance in the pipeline</li> </ul> <h3>11 - Enumerate objects in the pipeline</h3> <ul> <li>Learn about enumerations in the pipeline</li> <li>Review basic syntax to enumerate objects in the pipeline</li> <li>Review advanced syntax to enumerate objects in the pipeline</li> </ul> <h3>12 - Send and pass data as output from the pipeline</h3> <ul> <li>Write pipeline data to a file</li> <li>Convert pipeline objects to other forms of data representation in PowerShell</li> <li>Control additional output options in PowerShell</li> </ul> <h3>13 - Pass pipeline objects</h3> <ul> <li>Pipeline parameter binding</li> <li>Identify ByValue parameters</li> <li>Pass data by using ByValue</li> <li>Pass data by using ByPropertyName</li> <li>Identify ByPropertyName parameters</li> <li>Use manual parameters to override the pipeline</li> <li>Use parenthetical commands</li> <li>Expand property values</li> </ul> <h3>14 - Connect with data stores using PowerShell providers</h3> <ul> <li>Define Windows PowerShell providers</li> <li>Review the built-in providers in PowerShell</li> <li>Access provider help in PowerShell</li> </ul> <h3>15 - Use PowerShell drives in PowerShell</h3> <ul> <li>Explain PowerShell drives in PowerShell</li> <li>Use PowerShell drive cmdlets in PowerShell</li> <li>Manage the file system in PowerShell</li> <li>Manage the registry in PowerShell</li> <li>Work with certificates in PowerShell</li> <li>Work with other PowerShell drives in PowerShell</li> </ul> <h3>16 - Review CIM and WMI</h3> <ul> <li>Review architecture of CIM and WMI</li> <li>Review repositories in CIM and WMI</li> <li>Locate online class documentation by using CIM and WMI cmdlets</li> </ul> <h3>17 - Query configuration information by using CIM and WMI</h3> <ul> <li>List local repository namespaces and classes by using CIM and WMI</li> <li>Query instances by using commands and WMI Query Language</li> <li>Connect to remote computers by using CIM and WMI cmdlets</li> <li>Query repository classes from remote computers by using CIMSession objects</li> </ul> <h3>18 - Query and manipulate repository objects by using CIM and WMI methods</h3> <ul> <li>Discover methods of repository objects by using CIM and WMI</li> <li>Locate class methods and documentation by using CIM and WMI</li> <li>Invoke methods of repository objects by using CIM and WMI</li> </ul> <h3>19 - Manage variables in Windows PowerShell scripts</h3> <ul> <li>Define variables in Windows PowerShell scripts</li> <li>Create variable names in Windows PowerShell scripts</li> <li>Assign values and types to variables in Windows PowerShell scripts</li> <li>Identify the methods and properties of variables in Windows PowerShell scripts</li> <li>Use string variables and methods in Windows PowerShell scripts</li> <li>Use date variables and methods in Windows PowerShell scripts</li> </ul> <h3>20 - Work with arrays and hash tables in Windows PowerShell scripts</h3> <ul> <li>Define an array in Windows PowerShell scripts</li> <li>Work with array lists in Windows PowerShell scripts</li> <li>Define hash tables in Windows PowerShell Scripts</li> <li>Work with hash tables in Windows PowerShell scripts</li> </ul> <h3>21 - Create and run scripts by using Windows PowerShell</h3> <ul> <li>Review Windows PowerShell scripts</li> <li>Modify scripts in the PowerShell Gallery</li> <li>Create scripts using Windows PowerShell</li> <li>Review the PowerShellGet module in Windows PowerShell</li> <li>Run scripts and set the execution policy in Windows PowerShell</li> <li>Review Windows PowerShell and AppLocker</li> <li>Sign the scripts digitally in Windows PowerShell</li> </ul> <h3>22 - Work with scripting constructs in Windows PowerShell</h3> <ul> <li>Review and use the ForEach loop in Windows PowerShell scripts</li> <li>Review and use the If construct in Windows PowerShell scripts</li> <li>Review and use the Switch construct in Windows PowerShell scripts</li> <li>Review the For construct in Windows PowerShell scripts</li> <li>Review other loop constructs in Windows PowerShell scripts</li> <li>Review Break and Continue in Windows PowerShell scripts</li> </ul> <h3>23 - Import data in different formats for use in scripts by using Windows PowerShell cmdlets</h3> <ul> <li>Use the Get-Content command in Windows PowerShell scripts</li> <li>Use the Import-Csv cmdlet in Windows PowerShell scripts</li> <li>Use the Import-Clixml cmdlet in Windows PowerShell scripts</li> <li>Use the ConvertFrom-Json cmdlet in Windows PowerShell scripts</li> </ul> <h3>24 - Use methods to accept user inputs in Windows PowerShell scripts</h3> <ul> <li>Identify values that might change in Windows PowerShell scripts</li> <li>Use the Read-Host cmdlet in Windows PowerShell scripts</li> <li>Use the Get-Credential cmdlet in Windows PowerShell scripts</li> <li>Use the Out-GridView cmdlet in Windows PowerShell scripts</li> <li>Pass parameters to a Windows PowerShell script</li> </ul> <h3>25 - Troubleshoot scripts and handle errors in Windows PowerShell</h3> <ul> <li>Interpret error messages generated for Windows PowerShell commands</li> <li>Add output to Windows PowerShell scripts</li> <li>Use breakpoints in Windows PowerShell scripts</li> <li>Interpret error actions for Windows PowerShell commands</li> </ul> <h3>26 - Use functions and modules in Windows PowerShell scripts</h3> <ul> <li>Review functions in Windows PowerShell scripts</li> <li>Use variable scope in Windows PowerShell scripts</li> <li>Create modules in Windows PowerShell scripts</li> <li>Use the dot sourcing feature in Windows PowerShell</li> </ul> <h3>27 - Manage single and multiple computers by using Windows PowerShell remoting</h3> <ul> <li>Review the remoting feature of Windows PowerShell</li> <li>Compare remoting with remote connectivity</li> <li>Review the remoting security feature of Windows PowerShell</li> <li>Enable remoting by using Windows PowerShell</li> <li>Use one-to-one remoting by using Windows PowerShell</li> <li>Use one-to-many remoting by using Windows PowerShell</li> <li>Compare remoting output with local output</li> </ul> <h3>28 - Use advanced Windows PowerShell remoting techniques</h3> <ul> <li>Review common remoting techniques of Windows PowerShell</li> <li>Send parameters to remote computers in Windows PowerShell</li> <li>Set access protection to variables, aliases, and functions by using the scope modifier</li> <li>Enable multi-hop remoting in Windows PowerShell</li> </ul> <h3>29 - Manage persistent connections to remote computers by using Windows PowerShell sessions</h3> <ul> <li>Review persistent connections in Windows PowerShell</li> <li>Create and manage persistent PSSessions by using Windows PowerShell</li> <li>Disconnect PSSessions by using Windows PowerShell</li> <li>Review the feature of implicit remoting in Windows PowerShell</li> </ul> <h3>30 - Review Azure PowerShell module</h3> <ul> <li>Review Azure PowerShell</li> <li>Review the benefits of the Azure PowerShell module</li> <li>Install the Azure PowerShell module</li> <li>Migrate Azure PowerShell from AzureRM to Azure</li> <li>Review Microsoft Azure Active Directory module for Windows PowerShell and Azure Active Directory PowerShell for Graph modules</li> </ul> <h3>31 - Review the features and tools for Azure Cloud Shell</h3> <ul> <li>Review the characteristics of Azure Cloud Shell</li> <li>Review the features and tools of Azure Cloud Shell</li> <li>Configure and experiment with Azure Cloud Shell</li> </ul> <h3>32 - Manage Azure resources with Windows PowerShell</h3> <ul> <li>Create a new Azure virtual machine by using Windows PowerShell commands</li> <li>Manage Azure virtual machines by using Windows PowerShell commands</li> <li>Manage Azure related storage by using Azure PowerShell</li> <li>Manage Azure subscriptions by using Azure PowerShell</li> </ul> <h3>33 - Manage users, groups, and licenses in Microsoft Entra ID by using Windows PowerShell</h3> <ul> <li>Review benefits to manage Microsoft 365 services by using Windows PowerShell</li> <li>Connect to the Microsoft 365 tenant by using Windows PowerShell</li> <li>Manage users in Microsoft 365 by using Windows PowerShell</li> <li>Manage groups in Microsoft 365 by using Windows PowerShell</li> <li>Manage roles in Microsoft 365 by using Windows PowerShell</li> <li>Manage licenses in Microsoft 365 by using Windows PowerShell</li> </ul> <h3>34 - Manage Exchange Online by using Windows PowerShell</h3> <ul> <li>Connect to Exchange Online by using Windows PowerShell</li> <li>Manage mailboxes in Exchange Online by using Windows PowerShell</li> <li>Manage resources in Exchange Online by using Windows PowerShell</li> <li>Manage admin roles in Exchange Online by using Windows PowerShell</li> </ul> <h3>35 - Manage SharePoint Online by using Windows PowerShell</h3> <ul> <li>Install and connect to SharePoint Online Management Shell by using Windows PowerShell</li> <li>Manage SharePoint Online users and groups by using Windows PowerShell</li> <li>Manage SharePoint sites by using Windows PowerShell</li> <li>Manage SharePoint Online external user sharing by using Windows PowerShell</li> </ul> <h3>36 - Manage Microsoft Teams by using Windows PowerShell</h3> <ul> <li>Review Microsoft Teams PowerShell module</li> <li>Install the Microsoft Teams PowerShell module</li> <li>Manage teams with Microsoft Teams PowerShell module</li> </ul> <h3>37 - Create and manage background jobs using Windows PowerShell</h3> <ul> <li>Define the types of background jobs in Windows PowerShell</li> <li>Start remote jobs and CIM/WMI jobs in Windows PowerShell</li> <li>Monitor jobs in Windows PowerShell</li> <li>Retrieve results for running jobs in Windows PowerShell</li> </ul> <h3>38 - Create and manage scheduled jobs using Windows PowerShell</h3> <ul> <li>Create and run Windows PowerShell scripts as scheduled tasks</li> <li>Define scheduled jobs in Windows PowerShell</li> <li>Create job option and job trigger objects in Windows PowerShell</li> <li>Create and register a scheduled job in Windows PowerShell</li> <li>Retrieve the results from a scheduled job in Windows PowerShell</li> </ul></div>

Nexus Human

Azure PowerShell

Powershell

Microsoft AZ-104

Power Automate

Microsoft AZ-303

Microsoft Power Automate

AZ-040T00 Automating Administration with Powershell

Testimonials
"An inspiring and engaging course."
"Refreshing to hear the family's perspective."
"Your enthusiasm for the topic along with the knowledge and awareness you have given me has given me my mojo back! "
Summary 
This extensive, 2-3 day, CPD certified, blended course comprises of an interactive learning platform which includes:
Pre-recorded training videos (6-8.5hrs depending on modules accessed)
Downloadable independent learning workbook
Interactive on-line question forum through Padlet
Optional live practical problem solving events
Bonus videos focused on using night time positioning equipment
Final live review event with trainers Rachel Wright and Sarah Clayton (via Zoom)
On completion, delegates get access to materials designed for practitioners to deliver 24-hour postural care training to unpaid individuals and families who use their service
Please note that the course will take a minimum of 14 hours of independent learning with the option of completing further hours by covering more than one age bracket - the live sessions will be in addition to these 14 hours. Please ensure you allocate enough learning time to complete this course. It is expected that all independent learning is finished before the review events to enable you to fully participate in the discussions.
 	Date	Time (GMT)
Introductory event & access to course content	 4 Nov 2024	1300-1400 
Practical application session 1	 18 Nov 2024	 1300-1400
Practical application session 2	 2 Dec 2024 	 1300-1400
Final live review events	16 Dec 2024	 1030-1600
Course content access expires	 7 Jan 2025	 
Details 
Using pre-recorded training, interactive on-line content (through Padlet), self-directed learning and live events, this substantial and comprehensive blended training course keeps delegates interested, engaged and learning new ways to bring excellence to their 24-hour postural care provision and focuses on the often neglected lying position and how unsupported lying drives changes to a person's body shape which impacts sitting, standing and functional movement. 
You will have access to the online learning from 4th November 2024 and be provided with all the information you will need to complete the course. At 1pm (GMT) on 4th November you will then join the trainers for an introductory event via Zoom to provide an outline of the training and to answer any questions you may have. Over the next few weeks you can access the pre-recorded training videos and interactive online content to enable you to complete the workbook. On 16th December there will be a series of live discussion events for the specific ages the course covers to assess your learning (you must attend at least one of these events - please see below for further information). 
Why? 
People with complex needs, deserve a thorough, co-ordinated 24-hour postural care service. We only get one body and yet people with complex disabilities don't always get the 'annual service' afforded the equipment they use.
Posture Positive report (2020) found training is a key aspect to developing resilient and robust 24-hour postural care for people with complex needs. Every person with complex needs or limited movement requires a comprehensive 24-hour postural care service delivered in a personalised way. 
Who? 
The course is suitable for specialist physiotherapists, specialist occupational therapists and other highly trained healthcare professionals working in health, SEN and social care. 
The course breaks down the life span of a person as follows:
0-3 years
Children and young people in education
Adults
Older people an palliative care
Each delegate selects the aspects of the course relevant to their particular area of practice whilst having access to all the course resources.
What? 
On completion of the course, it is hoped delegates will be equipped with the knowledge needed to deliver an outstanding, person-centred, 24-hour postural care service. 
This course covers: 
Why is postural care such a big deal?
What is 24-hour postural care?
Identification of need
Predictable changes to body shape
Preventing, protecting and reversing body shape distortion
Postural care in the real world with real people
Special considerations for all stages of life
Monitoring and evaluating outcomes
Co-production in developing personalised postural care
You can focus on one specific age group or take a general approach allowing you to adapt the course to meet your own learning objectives. 
On 16th December the final live review events with the trainers via Zoom are available for the specific ages that the course covers. You must attend at least one of these live discussion (the one most relevant to your practice) but you are welcome to join all four. Please note the timings are GMT.
10.30am - 11.30am 0-3 years
11.45am – 12.45pm Children in education
1.45pm - 2.45pm Adults
3.00pm - 4.00pm Older people and palliative care
Training for individuals and family carers
On successful completion of the course, all delegates will gain access to bespoke training materials designed by parents for parents of people with complex needs. This includes ongoing trainer support for local therapists hosting the workshops, pre-recorded training videos, workbook and designated webpage.
Group discounts
Contact us to book this training for your team, department or organisation with group discounts and bespoke training opportunities or if you would prefer to be invoiced directly for this training email admin@bornattherighttime.com 
Trainers 
Rachel Wright (BSc) Founder of Born at the Right Time Rachel is author of The Skies I'm Under, finalist 2020 RCN Nursing Awards, trainer, qualified nurse and unqualified mum of three sons; one of whom has severe disabilities and life-limiting epilepsy. Occasionally she ties on her trainers and runs in a vague attempt to counteract her love for Salt ‘n Vinegar crisps, hummus and all things carbohydrate. 
Sarah Clayton (BSc, PGCE) CEO Simple Stuff Works Sarah is passionate about all things postural care. Sounds dull but it turns out that her passion translates into highly contagious enthusiasm. She has developed a range of accredited training courses accessible to health, social care and education practitioners. Sarah has four children, works full-time and can regularly be found wearing her jumper inside out. 

Born at the Right Time

Physiotherapy

Occupational Therapy

Allied Health

Allied Health Professions (AHP)

Occupational Therapy Assistant

Palliative Care

Hospice & Palliative Medicine

Occupational Therapist

Health & Social Care

Physiotherapy Support Worker

End Of Life Care

Physiotherapist

CPD certified, digital study session, 24-hour postural care training, learning new ways to bring excellence to 24-postural care, focussing on supported lying. 

24-hour Postural Care from Cradle to Grave (Nov 24-Jan 25)

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p>This course is intended for entry-level computer support professionals with a basic knowledge of computer hardware, software, and operating systems who wish to increase their knowledge and understanding of networking concepts and acquire the required skills to prepare for a career in network support or administration, or who wish to prepare for the CompTIA Network+ certification. CompTIA Network+ is the first certification IT professionals specializing in network administration and support should earn. Network+ is aimed at IT professionals with job roles such as network administrator, network technician, network installer, help desk technician, and IT cable installer. This course is also designed for students who are seeking the CompTIA Network+ certification and who want to prepare for the CompTIA Network+ N10-008 Certification Exam.</p>Overview<p>In this course, you will describe the major networking technologies and systems of modern networks and configure, manage, and troubleshoot modern networks. Explain the OSI and TCP/IP Models. Explain properties of network traffic. Install and configure switched networks. Configure IP networks. Install and configure routed networks. Configure and monitor ports and protocols. Explain network application and storage issues. Monitor and troubleshoot networks. Explain network attacks and mitigations. Install and configure security devices. Explain authentication and access controls. Deploy and troubleshoot cabling solutions. Implement and troubleshoot wireless technologies. Compare and contrast WAN technologies. Use remote access methods. Identify site policies and best practices.</p><p>CompTIA's Network+ certification is a foundation-level certification designed for IT professionals with around one year of experience, whose job role is focused on network administration.<br /><br />The CompTIA Network+ exam will certify the successful candidate has the knowledge and skills required to troubleshoot, configure, and manage common network devices; establish basic network connectivity; understand and maintain network documentation; identify network limitations and weaknesses; and implement network security, standards, and protocols. The candidate will have a basic understanding of enterprise technologies, including cloud and virtualization technologies.  <br /><br /> The Official CompTIAÂ© Network+Â© (Exam N10-008): will teach you the fundamental principles of installing, configuring, and troubleshooting network technologies and help you to progress a career in network administration. In this course, you will build on your existing user-level knowledge and experience with personal computer operating systems and networks to master the fundamental skills and concepts that you will need to use on the job in any type of networking career.</p>Prerequisites<p></p><ul><li>CompTIA A+ Certification (Exams 220-1001 and 220-1002)</li></ul><p></p></div><div id="course-pills-2"><h3>1 - Explaining the OSI and TCP/IP Models</h3> <ul> <li>Topic A: Explain OSI Model Layers</li> <li> Topic B: Explain the TCP/IP Suite</li> </ul> <h3>2 - Explaining Properties of Network Traffic</h3> <ul> <li>Topic A: Explain Media Types and Access Methods</li> <li> Topic B: Deploy Ethernet Standards</li> <li> Topic C: Configure and Monitor Network Interfaces</li> </ul> <h3>3 - Installing and Configuring Switched Networks</h3> <ul> <li>Topic A: Install and Configure Hubs and Bridges</li> <li> Topic B: Install and Configure Switches</li> <li> Topic C: Compare and Contrast Network Topologies</li> <li> Topic D: Compare and Contrast Network Types</li> </ul> <h3>4 - Configuring IP Networks</h3> <ul> <li>Topic A: Configure IPv4 Addressing Components</li> <li> Topic B: Test IP Interfaces with Command Line Tools</li> <li> Topic C: Configure IPv4 Subnets</li> <li> Topic D: Configure Private and Public IPv4 Addressing Schemes</li> <li> Topic E: Configure IPv6 Addressing Components</li> <li> Topic F: Configure DHCP Services</li> </ul> <h3>5 - Installing and Configuring Routed Networks</h3> <ul> <li>Topic A: Explain Characteristics of Routing</li> <li> Topic B: Install and Configure Routers</li> </ul> <h3>6 - Configuring and Monitoring Ports and Protocols</h3> <ul> <li>Topic A: Explain the Uses of Ports and Protocols</li> <li> Topic B: Use Port Scanners and Protocol Analyzers</li> <li> Topic C: Explain the Use of Name Resolution Services</li> <li> Topic D: Configure DNS and IPAM Services</li> </ul> <h3>7 - Explaining Network Application and Storage Services</h3> <ul> <li>Topic A: Explain the Uses of Network Applications</li> <li> Topic B: Explain the Uses of Voice Services and Advanced Networking Devices</li> <li> Topic C: Explain the Uses of Virtualization and Network Storage Services</li> <li> Topic D: Summarize the Concepts of Cloud Services</li> </ul> <h3>8 - Monitoring and Troubleshooting Networks</h3> <ul> <li>Topic A: Monitor Network Interfaces and Logs</li> <li>Topic B: Explain Network Troubleshooting Methodology</li> <li>Topic C: Troubleshoot Common Network Services Issues</li> </ul> <h3>9 - Explaining Networking Attacks and Mitigations</h3> <ul> <li>Topic A: Summarize Common Networking Attacks</li> <li>Topic B: Explain the Characteristics of VLANs</li> <li>Topic C: Explain the Characteristics of NAT and Port Forwarding</li> </ul> <h3>10 - Installing and Configuring Security Devices</h3> <ul> <li>Topic A: Install and Configure Firewalls and Proxies</li> <li>Topic B: Explain the Uses of IDS/IPS and UTM</li> </ul> <h3>11 - Explaining Authentication and Access Controls</h3> <ul> <li>Topic A: Explain Authentication Controls and Attacks</li> <li>Topic B: Explain the Uses of Authentication Protocols and Directory Services</li> <li>Topic C: Explain the Uses of Port Security and NAC</li> <li>Topic D: Implement Network Device Hardening</li> <li>Topic E: Explain Patch Management and Vulnerability Scanning Processes</li> </ul> <h3>12 - Deploying and Troubleshooting Cabling Solutions</h3> <ul> <li>Topic A: Deploy Structured Cabling Systems</li> <li>Topic B: Deploy Twisted Pair Cabling Solutions</li> <li>Topic C: Test and Troubleshoot Twisted Pair Cabling Solutions</li> <li>Topic D: Deploy Fiber Optic Cabling Solutions</li> </ul> <h3>13 - Implementing and Troubleshooting Wireless Technologies</h3> <ul> <li>Topic A: Install and Configure Wireless Technologies</li> <li>Topic B: Troubleshoot Wireless Performance Issues</li> <li>Topic C: Secure and Troubleshoot Wireless Connectivity</li> </ul> <h3>14 - Comparing and Contrasting WAN Technologies</h3> <ul> <li>Topic A: Compare and Contrast WAN Core Service Types</li> <li>Topic B: Compare and Contrast WAN Subscriber Service Types</li> <li>Topic C: Compare and Contrast WAN Framing Service Types</li> <li>Topic D: Compae and Contrast Wireless and IoT WAN Technologies</li> </ul> <h3>15 - Using Remote Access Methods</h3> <ul> <li>Topic A: Use Remote Access VPNs</li> <li>Topic B: Use Remote Access Management Methods</li> </ul> <h3>16 - Identifying Site Policies and Best Practices</h3> <ul> <li>Topic A: Manage Networks with Documentation and Diagrams</li> <li>Topic B: Summarize the Purposes of Physical Security Devices</li> <li>Topic C: Compare and Contrast Business Continuity and Disaster Recovery Concepts</li> <li>Topic D: Identify Policies and Best Practices</li> </ul></div>

CompTIA Network+

Cisco Certified Entry Networking Technician (CCENT)

IT Networking Fundamentals

CompTIA A+

Computer Networking

CompTIA Security+

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Sixty minute webinar on rally regularity timing for jogularity and regularity in styles where a full average speed time schedule is provided. The competitive component of on the public highway historic road rallying, focusing on jogularity style timing. Ideal for competitors on events such as HERO Challenge, Rally the Globe events or Three Castles.
</p>

Join our exclusive 60-minute webinar on rally regularity timing, designed to give an introduction to regularities in the jogularity or cumulative speed table styles. Learn how to navigate a full average speed time schedule and master the competitive aspects of historic road rallying on public highways. This session focuses on the processes required to understand and use the supplied time schedules, perfect for those competing in events like the HERO Challenge, Rally the Globe, and Three Castles. Whether you're a seasoned competitor or looking to sharpen your skills, this webinar will equip you with the strategies you need to succeed.


Rally Navigation Training Services

Sports & Fitness

Historic Road Rallying training webinar on Regularity focusing on the Jogularity and Cumulative Speed Table styles.

Rally Navigation - Introduction to Regularity Timing

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Are you a stressed, exhausted SEN/EBSA parent or carer, running on empty, with no time to shout <em fr-original-style="" style="box-sizing: border-box;">"HELP!"&nbsp;</em>let alone step off the hamster wheel to rest, recharge and recuperate?</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Parenting neurodivergent and/or school avoidant young people comes with a unique set of challenges and, if you&#39;re finding yourself lurching from managing meltdowns to fighting for support or feeling isolated and judged because people don&#39;t understand, it can be really hard and I GET IT!</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">After finding myself pretty much burnt out I discovered and implemented quick and simple self-help and relaxation tools that have helped strengthen my coping skills to navigate my family&#39;s journey, rebuild my resilience and rediscover&nbsp;my old self!&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">I was so blown away by how beneficial simple habits can be that it&#39;s my mission to help others do the same - and so I created&nbsp;The SHARE Project.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The ethos of THE SHARE Project is that&nbsp;we need to put our own oxygen mask on first&nbsp;so that we can&nbsp;best support our kids&nbsp;and my aim is that the tools you will learn during our time together will become your oxygen mask, not only for use in case of emergency, but as a sustainable part of your ongoing&nbsp;self-care and wellbeing.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">During each&nbsp;of four, weekly, live&nbsp;online workshops, delivered over Zoom, you will learn and practise a new tool to implement daily over the coming week (just a&nbsp;few minutes at a time, I promise)!</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Then, during the following week&#39;s workshop we will review your progress, make any tweaks and learn and practise the next tool...&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">There&#39;ll be no suggestions of long and luxurious spa days and fluffy robes because most of us don&#39;t have the time to do that very often and, frankly, the benefits disappear almost as soon as you&#39;ve driven home... My mission<em fr-original-style="" style="box-sizing: border-box;">&nbsp;</em>is to give you sustainable tools to use anytime and anywhere to help yourself cope better and feel happier, regardless of what&#39;s going on around you!</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Each group session gives you the opportunity to connect with other SEN parents or carers&nbsp;experiencing similar challenges.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">What our clients say:</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);">"</span></em><span style="color: rgb(32, 33, 36); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(32, 33, 36);"><em fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);">The Share project was a gentle, kind experience which showed understanding for parenting with additional challenges. &nbsp;The refocusing was extremely powerful and I felt nurtured by the sessions."</span></em></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(32, 33, 36); box-sizing: border-box;" fr-original-style=" color: rgb(32, 33, 36);"><em fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);"><span data-sheets-root="1" id="isPasted" fr-original-style="" style="box-sizing: border-box;">"I gained different techniques to build resilience and overcome overwhelm."&nbsp;</span><br fr-original-style="" style="box-sizing: border-box;"></span></em></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(32, 33, 36); box-sizing: border-box;" fr-original-style=" color: rgb(32, 33, 36);"><em fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);"><span data-sheets-root="1" fr-original-style="" style="box-sizing: border-box;"><span data-sheets-root="1" style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);"><span data-sheets-root="1" id="isPasted" fr-original-style="" style="box-sizing: border-box;">"has helped me have a more positive outlook day to day, relaxation has helped with my sleep"</span></span><span data-sheets-root="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></span></span></em></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">If you have any questions, please ask and I will be happy to help :)</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Sue&nbsp;</p>

Discover Calm and Happiness with The SHARE Project: Your Path to Resilience! 🌟
Are you feeling exhausted, overwhelmed and stretched to your limit?  With meetings and meltdowns to manage, battles for support, the frustration of feeling isolated or misunderstood, not to mention the pressure of juggling your job too, it can It can feel like you’re running on empty; hard to find a moment to step off the hamster wheel and just breathe.
I’ve been there, and I get it!💛
After being on the brink of burnout myself, I stumbled upon simple, yet impactful self-help, self-care and relaxation tools. These quick, effective techniques helped me rebuild my resilience, reclaim my sense of self and navigate challenges with renewed strength and joy.  And that’s how The SHARE Project was born.
What is The SHARE Project?
The SHARE Project is built on a simple principle: you need to put your own oxygen mask on first!  By nurturing yourself, you’re better equipped to support your children. Through our three, weekly, set of live online workshops, delivered via Zoom, you’ll discover practical tools to bring more calm and happiness into your daily life.
Here’s what you can expect:
Weekly Workshops:  Each week, we’ll introduce and practice one or two tools designed to fit seamlessly into your life (in just a few minutes at a time, I promise!). These are not your typical “luxury spa day” suggestions — because let’s face it, who has time for that?  Instead, you’ll learn sustainable, go-to strategies that you can use anytime, anywhere, to boost your wellbeing, even in the midst of chaos.  You will also receive a mid-week email of encouragement between workshops and printables to help record and track your progress.
Ongoing Support:  In each session, we’ll review your progress, fine-tune your approach, if needed, and introduce the next tool.  
Community Connection: You’ll be part of a supportive group of fellow SEN parents and carers who understand the unique challenges you face.  
What our clients say:
“The SHARE Project was a gentle, kind experience which showed understanding for parenting with additional challenges.  The refocusing was extremely powerful and I felt nurtured by the sessions.”
“It has helped me to have a more positive outlook day-to-day, and the relaxation has helped with my sleep.”	
“I looked forward to the sessions each week, they gave me time to focus on myself for a change.”
Ready to Feel More Calm and Happy?
If you’re ready to step off the hamster wheel and start reclaiming your joy, The SHARE Project is here for you. Let’s work together to help you feel more at peace, more resilient, and, most importantly, more you.
Got any questions? Send me a message and I’ll be happy to help! 😊
With love and support,  
Sue

AUsomeMums

Emotional Wellbeing

Emotional Resilience

Autism

Mental Resilience

Special Education Needs (SEN)

Self-help and relaxation skills and exercises for stressed, burned out SEN parents and carers

The SHARE Project - Self-Help & Relaxation Exercises for SEN/EBSA Parent Carers (click for dates)

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" id="isPasted" fr-original-style="font-size: 16px;">Who should attend?<br fr-original-style="" style="box-sizing: border-box;"></span></strong>Headteachers, DSLs, DDSLs, Safeguarding Governors &amp; Pastoral Leads.<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Overview</strong><br fr-original-style="" style="box-sizing: border-box;"></span></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This masterclass will focus on supporting Key Safeguarding staff in understanding the current context around SVSH and HSB in your setting.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">We will look at the current national data, the statutory requirements relating to these issues, including what an effective whole-school approach to preventing them looks like, and also how to respond and deal with these potentially complex and difficult cases, to ensure your provision and response is as effective as it can be.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Learning Objectives</strong><br fr-original-style="" style="box-sizing: border-box;"></span></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This Masterclass will enable you to:</p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Raise awareness: providing you with a comprehensive knowledge of the latest national data alongside any emerging trends in this complex area of risk.&nbsp;</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Recognise: the signs and symptoms displayed in SVSH and HSB, taking into account the risks both on and offline.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Compliance: to understand your statutory obligations and key responsibilities in this area alongside embedding a proactive whole school/college approach.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Response: how to ensure your response to an incident, the management of referrals and working with multi-agencies best supports your pupils/students.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Support: signposting the latest resources and support options for staff, pupils/students and parents when navigating this issue.</li></ul><p style="text-align: center; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="text-align: center;"><a href="https://www.brightcoreconsultancy.com/brightcore-testimonials" target="_blank" style="font-size: 14px; font-family: Helvetica, Arial, sans-serif; color: rgb(255, 255, 255); font-weight: bold; text-decoration: none; border-radius: 5px; background-color: rgb(61, 86, 224); border-width: 12px 18px; border-style: solid; border-color: rgb(61, 86, 224); display: inline-block; user-select: auto; box-sizing: border-box; cursor: pointer;" rel="noopener noreferrer" fr-original-style="font-size: 14px; font-family: Helvetica, Arial, sans-serif; color: #ffffff; font-weight: bold; text-decoration: none; border-radius: 5px; background-color: #3D56E0; border-top: 12px solid #3D56E0; border-bottom: 12px solid #3D56E0; border-right: 18px solid #3D56E0; border-left: 18px solid #3D56E0; display: inline-block;">View all testimonials </a></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p>

Who should attend?
Headteachers, DSLs, DDSLs, Safeguarding Governors & Pastoral Leads.

Overview

This masterclass will focus on supporting Key Safeguarding staff in understanding the current context around SVSH and HSB in your setting.
We will look at the current national data, the statutory requirements relating to these issues, including what an effective whole-school approach to preventing them looks like, and also how to respond and deal with these potentially complex and difficult cases, to ensure your provision and response is as effective as it can be.

Learning Objectives

This Masterclass will enable you to:
Raise awareness: providing you with a comprehensive knowledge of the latest national data alongside any emerging trends in this complex area of risk.
Recognise: the signs and symptoms displayed in SVSH and HSB, taking into account the risks both on and offline.
Compliance: to understand your statutory obligations and key responsibilities in this area alongside embedding a proactive whole school/college approach.
Response: how to ensure your response to an incident, the management of referrals and working with multi-agencies best supports your pupils/students.
Support: signposting the latest resources and support options for staff, pupils/students and parents when navigating this issue.
View all testimonials



Brightcore Consultancy

Child Safeguarding

Safeguarding

This masterclass will focus on supporting Key Safeguarding staff in understanding the current context around SVSH and HSB in your setting.

Sexual Violence, Sexual Harassment and Harmful Sexual Behaviour

Reading

Nottingham

Dickson Training Ltd

ILM Level 5 Qualifications in Business Coaching and Mentoring

Diploma (Zoom)

Certificate (Zoom)

Diploma

Certificate

<p id="isPasted" style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong style="box-sizing: border-box; font-weight: 700;" fr-original-style="box-sizing: border-box; font-weight: 700;">LOOKING FOR</strong>: YA, ADULT FICTION</p><p style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Laura Bennett </strong>developed a love of writing early, attending her first Creative Writing course at college. She then decided to study Writing at Liverpool John Moores University, obtaining a BA before pursuing a career in teaching. She began work at a college for young adults with special needs, and then moved to a vocational college while studying for a post-compulsory PGCE. Laura taught English for a few years, and also ran several Creative Writing courses before returning to LJMU to obtain an MA in Writing. She then worked as a teaching assistant at a local secondary school, before leaving that job to pursue a career at the <a href="https://www.liverpool-literary.agency/" style="box-sizing: border-box; text-decoration: inherit; cursor: pointer; user-select: auto; font-size: var(--font-size);" fr-original-style="box-sizing: border-box; text-decoration: inherit; cursor: pointer; user-select: auto;">Liverpool Literary Agency</a>. She has also worked as a private tutor, written for tabletop roleplaying games, and is the narrative writer for an Indie video game.</p><p style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Laura is looking for adult and YA science fiction and fantasy of all stripes, including steampunk, post-apocalyptic, urban fantasy, supernatural, and dystopian. She loves diverse casts and complicated relationships. Stories that focus on realistic characters with strong voices are a definite hit, no matter how fantastical their worlds.</p><p style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong style="box-sizing: border-box; font-weight: 700;" fr-original-style="box-sizing: border-box; font-weight: 700;">Laura would like you to submit a covering letter, 1 page synopsis and the first 5,000 words of your manuscript in a single word document.</strong></p><p style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">(<em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">In addition to the paid sessions, Laura is kindly offering one free session for low income/under-represented writers. Please email <a href="mailto:agent121@iaminprint.co.uk" style="box-sizing: border-box; text-decoration: inherit; cursor: pointer; user-select: auto; font-size: var(--font-size);" fr-original-style="box-sizing: border-box; text-decoration: inherit; cursor: pointer; user-select: auto;">agent121@iaminprint.co.uk</a> to apply, outlining your case for this option which is offered at the </em><em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">discretion of&nbsp;</em><em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">I Am In Print)</em>.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">By booking you understand you need to conduct an internet connection test with<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;</strong><em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">I Am In Pr</em><em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">int</em> prior to the event. You also agree to email your material in one document to reach <em fr-original-style="" style="box-sizing: border-box;">I Am In Print</em> by the stated submission deadline and note that <em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">I Am In Print</em> take no responsibility for the advice received during your agent meeting.</p><p style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong style="box-sizing: border-box; font-weight: 700;" fr-original-style="box-sizing: border-box; font-weight: 700;">The submission deadline is: Thursday 2 May 2024</strong></p>

LOOKING FOR: YA, ADULT FICTION
Laura Bennett developed a love of writing early, attending her first Creative Writing course at college. She then decided to study Writing at Liverpool John Moores University, obtaining a BA before pursuing a career in teaching. She began work at a college for young adults with special needs, and then moved to a vocational college while studying for a post-compulsory PGCE. Laura taught English for a few years, and also ran several Creative Writing courses before returning to LJMU to obtain an MA in Writing. She then worked as a teaching assistant at a local secondary school, before leaving that job to pursue a career at the Liverpool Literary Agency. She has also worked as a private tutor, written for tabletop roleplaying games, and is the narrative writer for an Indie video game.
Laura is looking for adult and YA science fiction and fantasy of all stripes, including steampunk, post-apocalyptic, urban fantasy, supernatural, and dystopian. She loves diverse casts and complicated relationships. Stories that focus on realistic characters with strong voices are a definite hit, no matter how fantastical their worlds.
Laura would like you to submit a covering letter, 1 page synopsis and the first 5,000 words of your manuscript in a single word document.
(In addition to the paid sessions, Laura is kindly offering one free session for low income/under-represented writers. Please email agent121@iaminprint.co.uk to apply, outlining your case for this option which is offered at the discretion of I Am In Print). 
By booking you understand you need to conduct an internet connection test with I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting.
The submission deadline is: Thursday 24 October 2024

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