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141 Courses in Coventry

Customer Excellence Training

By Beyond Theory: business training & coaching

leadership management training course customer service training

Customer Excellence Training
Delivered in Northampton or UK Wide or OnlineFlexible Dates
Price on Enquiry

Online Options

Show all 5276

Advanced Phlebotomy - Skills & Techniques (GPT005)

4.6(39)

By Geopace Training

The UK's first and only Level 4 qualification in Phlebotomy (equivalent to Ireland Level 6) FDSc (Foundation Degree Level) qualification Nationally Recognised certificate Dually accredited: Open College Network and CPD Covers both aspirated and evacuated systems Covers specialised blood collection systems & methods Classroom or Virtual Classroom learning options Comprehensive Training Kit is provided when booking our Virtual Classroom option (yours to keep) Complete your training from beginner to advanced level This course either follows on from our Introduction to Phlebotomy Course or can be combined with our introductory course as part of a course package (see below) Available to candidates who have completed (or are currently enrolled to complete) our Introduction to Phlebotomy Course or have previous phlebotomy practical experience.

Advanced Phlebotomy - Skills & Techniques (GPT005)
Delivered in Rotherham + 19 more or Online + more
£195

Beyond Screen Time

By LivePlayLearn

What happens when we stop thinking about ‘screen time’ and move beyond the idea that unlimited screen time is bad? We are examining the notion of Screen Time and why it is so difficult to let go of restrictions and those nagging fears that we hold on to. Taking a look at the idea of unrestricted screen time from an unschooling perspective and the benefits, of embracing screen time in your family. Because on the other side of uncertainty, you could find something special. A world of possibilities, and endless learning. A recording of this webinar is included and available for two weeks after the live event.  These webinars are FREE for Unschooling Village Hub Members along with a back catalogue of Unschooling Webinars, regular live coaching sessions, and discounts on coaching and mentoring services and more. Sign up for just £20 per month. Yes! I want to join the LPL Unschooling Village Hub

Beyond Screen Time
Delivered Online
£10

Peer Supervision for Clinical Hypnotherapists: Peer supervision for clinical hypnotherapists fosters professional growth through enhanced reflective practice, continuous learning, emotional support, feedback and validation, ethical guidance, networking, and professional accountability. - **Enhanced Reflective Practice**: Facilitates self-reflection, helping hypnotherapists identify strengths, weaknesses, and areas for improvement through peer discussions. - **Continuous Learning**: Expands knowledge by sharing innovative techniques, research findings, and emerging trends, promoting ongoing professional development. - **Emotional Support**: Provides a supportive space for therapists to share experiences and receive emotional support, addressing the emotional demands of the profession. - **Feedback and Validation**: Offers constructive criticism and fresh perspectives, aiding in skill refinement and improved clinical practice. - **Ethical Guidance**: Allows discussion of ethical dilemmas and collaborative solutions, ensuring adherence to professional standards. - **Networking and Collaboration**: Builds professional networks, leading to collaboration, referrals, and partnerships. - **Professional Accountability**: Encourages high standards and self-reflection through peer discussions, enhancing practice quality.

Peer Supervision.
Delivered Online + more
£10

1 Day Data Governance Mastermind

5.0(3)

By The Data Governance Coach

A day of Data Governance, support, networking, and answering your questions. Join me for my 1 Day Data Governance Mastermind where you get allocated time to get specific advice on your current Data Governance challenges and get the chance to network with others in similar situations.

1 Day Data Governance Mastermind
Delivered Online
£420

This session is for anyone who is faced with a difficult situation at work which would benefit from having a positive and mutually beneficial resolution.

Handling Difficult Conversations
Delivered in Loughborough or UK Wide or OnlineFlexible Dates
£445

Managing Difficult Conversations

4.8(9)

By Skill Up

Description The Managing Difficult Conversation course is an attempt to demonstrate how to master difficult conversations at work. In particular,

Managing Difficult Conversations
Delivered Online On Demand1 hour 6 minutes
£25

How to tackle difficult conversations

By Neupauer Ltd

Do you avoid difficult conversations? "When you avoid them you trade short term discomfort for long-term dysfunction." Is it worth it? Join our session to learn how to tackle difficult conversations

How to tackle difficult conversations
Delivered OnlineFlexible Dates
£55

Difficult Situations: Dealing with Difficult Customers

5.0(9)

By Chart Learning Solutions

Difficult customers may not be angry, but difficult to work with for a variety of reasons. We will help you to determine the customer's difficult behavioral 'type' and work with an appropriate strategy. View challenging customers as an opportunity to shine, be your best, and set a great service example. Learning Objectives Describe seven types of difficult customers, Apply strategies for working with each type of difficult customer Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Difficult Situations: Dealing with Difficult Customers
Delivered Online On Demand19 minutes
£34.95

Difficult Workplace Conversation

By Compete High

Overview   With the ever-increasing demand for difficult conversation in workplace in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in difficult conversation in workplace may be.   Learning about difficult conversation in workplace or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in difficult conversation in workplace. That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on difficult conversation in workplace is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates.   The self-paced online learning methodology by compete high in this Difficult Workplace Conversation course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course!   Instead of searching for hours, enrol right away on this Difficult Workplace Conversation course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run.   Who is this course for?   While we refrain from discouraging anyone wanting to do this Difficult Workplace Conversation course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of difficult conversation in workplace, Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in difficult conversation in workplace, Anyone looking for a certificate of completion on doing an online training on this topic, Students of difficult conversation in workplace, or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity   Career Path   This Difficult Workplace Conversation course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams.  Course Curriculum Module 1 - Introduction to Difficult Conversation Introduction to Difficult Conversation 00:00 Module 2 - Preparation for a Difficult Conversation Preparation for a Difficult Conversation 00:00 Module 3 - Tools to Effectively Engaging in a Difficult Conversation Tools to Effectively Engaging in a Difficult Conversation 00:00 Module 4 - Steps for a Successful Difficult Conversation Steps for a Successful Difficult Conversation 00:00 Module 5 - Getting Outcome-Oriented Getting Outcome-Oriented 00:00 Module 6 - Effective Management of Emotions Effective Management of Emotions 00:00 Module 7 - When the Conversation Ends When the Conversation Ends 00:00 Module 8 - Wrapping Up Wrapping Up 00:00

Difficult Workplace Conversation
Delivered Online On Demand8 hours
£25

Managing Difficult Employees

By ZandaX

Learn positive ways to manage the difficult members in your team. Includes how to manage deflectors, non-team players, negative personalities, trouble makers and more

Managing Difficult Employees
Delivered Online On Demand1 hour
£12.99

Educators matching "difficult"

Show all 6
Talent Engaged Tuition Services

talent engaged tuition services

5.0(11)

Solihull

Rather than just signing you up for tuition, we like to sit down with parents & students to learn more about them. What do you enjoy? What challenges you? Only by understanding these things can we help children develop an organised, efficient and effective learning mentality. Mentoring & advice We understand that making decisions about education and careers can be difficult and stressful. That’s why we’re always happy to offer students advice– especially those studying GCSE and A-Levels — to help them navigate subject and career options. Bespoke syllabus Like private schools, we have dedicated Subject Coordinators building our bespoke syllabus (fully aligned to the National Curriculum and major exam boards like AQA, OCR and Edexcel). This central control allows us to plan lessons for the entire year and cover everything students need to learn for exams. Assessment every 6 weeks After 5 weeks of learning a particular set of topics, students are tested on week 6 to assess how much they’ve learnt. The results show us where the student is successful, but also gives us an idea of where there is room for improvement so that we can reinforce those topics. Homework for every lesson Every student receives approximately 30 minutes worth of homework for each hour of tuition. We find it’s a good amount of work that will keep their brains stimulated outside of school & tuition, without being too stressful. Parent conferences Want regular updates about how your child is progressing? Every 12 weeks we organise a parent conference, allowing parents to catch up with tutors and ask any questions. Qualified & experienced tutors We only use UK qualified and experienced tutors that are either active/experienced school teachers, or industry professionals like trainee doctors, dentists and engineers that are currently working in their respective fields. Small classes Schools can overcrowd classrooms with 25-30 children at one go, making it difficult to give them individual attention. Our centre maintains an average of 6-8 students per class so that everyone gets the support they need to succeed.

The Vulnerability Registration Service

the vulnerability registration service

Coventry

The Vulnerability Registration Service (VRS) gives vulnerable people a single place to register their status, helping them avoid repeating the same difficult conversations every time they engage with organisations like lenders and creditors. It is a “Not for Profit Company Limited by Guarantee” whose aim is to help vulnerable consumers protect themselves against the financial, social and very personal hardship suffered as a result of debt and financial problems. The stakeholders in the VRS all have experience working in Consumer Credit markets. There are regulatory, compliance, consumer affairs and IT expertise and acknowledged experts on our management team and Board. The VRS has a separate and independent Advisory Board of experts that meets regularly and feeds into the VRS appropriate advice and innovation to help drive the VRS forward. There has been considerable interest shown in the initiative since its launch from consumers and businesses alike. The VRS continues to grow as awareness expands among creditors and service providers of all sectors. Debt advice and mental health organisations are also supportive of the work the VRS does, and using the register to load consenting vulnerable consumers who wish to refer or auto decline lending and credit applications. The VRS provides businesses with instant API decisions and access to upload your consenting vulnerable consumers onto the VRS register. They are also able to upload consenting consumers on the VRS register via Secure File Transfer Protocol (SFTP) and retrieve data from the SFTP.

UK Open College

uk open college

Coventry

Online learning Courses are now seen as the ideal way of learning a new subject. Whether you are studying for a career, a promotion or purely a general interest, distance learning fits nicely to even the busiest routines. The process of online learning could not be simpler. Once you have found the online course you would like to study simply process your details and pay online or by calling our office on 0121 792 3872 [tel:01217923872]. Once we receive your details, you will receive your course access within 24 hours via email.  Students can then commence their studies to suit their circumstances. Most courses contain a series of assignments to test your knowledge. This gives our tutors the opportunity to assess your progress step by step. All assignments will be graded, and a report is issued containing any suggestions for improvement as and when required. WHY CHOOSE ONLINE LEARNING COURSES FROM UK OPEN COLLEGE? FLEXIBILITY Attending college is no longer the preferred study option for many students. The flexibility that online learning brings allows even the busiest of students to learn a new skill. Students can study from home as much or as little as they want at a pace which suits them personally. Every student’s commitments and circumstances are different which makes home learning the ideal solution. Students can enrol at any time of the year and not have to worry about enrolling ready to commence at the start of the academic year. There are no set term times or any deadlines to meet. You can enroll whenever you feel ready. There is no pressure at all. ENTRY REQUIREMENTS  Most of our online learning courses require no previous skills or knowledge to enrol. You do not have to complete an entrance exam or have previous qualifications. This makes learning accessible to all. Over 70% of our students have not studied since leaving school and by their own admission feel apprehensive and admit confidence is low. You really can study whatever your background or circumstances. The average age of our students is 36. Our oldest student was 74. It is a myth that you have to be between 16-18 years of age to commence a study programme. CHOICE  We believe we have one of the largest selections of online learning courses available and are continually looking to add courses we feel will be of value to existing and potential students. We currently have over 300 online courses to choose from, the majority leading to fully recognised awards and qualifications. AVAILABILITY  Our online courses are available to students all over the world, enrolment is available to all and it is not necessary to be a UK resident. Almost 20% of our students are studying from outside the UK. As long as you have Internet access then there really is no barrier.  LEARN WHILE YOU EARN  A major advantage to home learning is the flexibility of being able to study around your work and family commitments. Many students who have expressed an interest in learning through their local college found the constraints and starting dates difficult to manage. Combined with the difficult task of taking time off work or arranging travel and childcare they are unable to attend their course. Online learning courses eliminate all of these problems. Carry on earning while you are learning. UNLIMITED SUPPORT  It is important that our students have support and guidance throughout their studies. All of our online courses come with unlimited email & telephone. No matter how small the problem is we recognise that students like need to be able to ask questions as and when necessary. Students are never alone own when they choose the UK Open College [https://www.ukopencollege.co.uk/] as their learning provider. ONLINE RESOURCES Our online resources come complete with everything you need. All of our materials are fully accredited and approved by the appropriate governing bodies.

Her Next Chapter

her next chapter

Leamington Spa

Tenacious. Terrific. Trustworthy. Truthful. And sometimes Trouble. When you ask my family, friends and coworkers about me, they will probably list these attributes. Or qualities. For good and for bad. I am the only child to my mother Grace and my father Ken who met in Blackpool, England during the Second World War, which means much of my family resides in England. Including my daughter who met my son-in-law during her junior year abroad at Oxford University. I grew up not knowing that my mother had an accent, never understanding the difference between English and American terminology so that even today I will say a word and people will look perplexed, and I realize I am using the English word and not the American one. I’m an only child because my parents decided traveling back to England would be very difficult with more children. My father made a point to keep me from being spoiled which was a double-edged sword because his lack of praise left me with a feeling that I had to try twice as hard as anyone else just to keep up. The end result is one very motivated woman, and I constantly seek continued learning and new challenges. My first words were undoubtedly “When are you going to give me a horse?” and thus Patience Prize and I became a team when I was 14. My father once again made sure I knew the horse was not to be taken for granted when he said, “Now you’ve got a horse, you’d better get a job. And you won’t be paid for mowing the lawn anymore.” My love of animals produced my first job at the local veterinarians cleaning up cages and feeding animals. One small dog had broken her two front legs, was terribly vicious, and no one could touch her. After her surgery she was crammed up in a corner while still asleep, and I moved her into a more comfortable position and, of course, petted her and spoke to her. After that I was the only one who could open her cage and touch her without getting bitten. She must have known my smell. Years passed and I became both a photojournalist and regular journalist with local Berkshire County Massachusetts newspapers. When I returned to college to complete my bachelor’s degree, my journalism provided me with life experience credits and thus I completed my BA in English. What to do next? I had student loans, so I needed either grad school or a second job. My daughter waitressed at a local restaurant open only on weekends and they said they needed a dishwasher, so she said, “My brother needs a job.” Then they asked, “So who else do you have at home?” and she said, “My mom.” Thus, I tried the second job routine as a waitress. We served wine in long-stemmed glasses and carried them on a tray. During one shift I was at a table of two women and the tray started to tilt, and I couldn’t stop it! So, I stood there and watched the wine glasses crash down on the table and splash everywhere. It was not a happy time for all involved. So, I said, “That’s it, I’m going to grad school.” I took my daughter and son to see Phantom of the Opera on Broadway, we ate at the Russian Tea Room, and I told them they couldn’t bug me for two years. The non-traditional program at Vermont College of Norwich University was a full-time program so I had a full-time job, a full-time grad school program, a son in high school and a daughter in college. During my internship I worked 7:00 a.m. to noon, drove to Albany, New York (a one-hour drive one way), worked at a public relations firm from 1:00 to 6:00 and stopped at the restaurant where my two offspring worked about 7:00 for a glass of wine and a light dinner. Then I realized I didn’t have time to clean the bathroom, so I hired a cleaning lady (very inexpensive in a small town back then) and decided that was an expense associated with grad school. That was a valuable decision. The downside of a small town is that a master’s degree doesn’t allow for many jobs at a living wage. I decided I would move. After networking for several years and finding a church in Washington, DC I moved to northern Virginia on October 2, 1999, never having lived more than 6 miles from where I was born. I got a job the second day. I bought a house that January and a horse, Sonny Madison, in January 2001 and have never regretted my choice or looked back. At some point in 2018 I found Her Nexx Chapter and started writing for them. It provides me with a chance to get in touch with my creative style since my most prevalent job has been a technical writer. Now I’m also the Editorial Project Director and a member of the Advisory Board. It’s a tremendous value to women everywhere, and I always enjoying learning something new and sharing my blogs with the community. So here I am. I’m still horseback riding and trying to keep fit. I try to look for the positive side of life even in times of turmoil – notice I said “try” because sometimes life gets to be a tad difficult. But that’s my story and I’m sticking to it!

West Coventry Academy

west coventry academy

Coventry

In practice, this means that we expect students, staff, parents and governors to model these core values. Student Expectations Respectful Students show respect for themselves, their peers, staff and the community. Communicate with others in a calm and respectful manner Listen and respect other people’s views Have respect for the school site and learning environment Have a healthy, active and proactive lifestyle, with self-respect and self-discipline Recognition that respect for effort brings reward Responsible Students are responsible for their own behaviour and their consequences. Students are responsible for their own learning Students are responsible for wearing the correct uniform, bringing the correct books and equipment to school. Students are responsible to complete their work (including homework) Students are responsible to attend/complete any sanctions issued due to inappropriate behaviour or missed work. Students are responsible to report any inappropriate behaviour to an appropriate adult Resilient Students become more resilient when they realise that it is important to make mistakes and learn from them When finding work difficult, students should not just give up Re-read the work, look at previous work, have another go! Only ask for help when the above has been done Have high expectations of yourself Learn from experiences, in order to become stronger and better at tackling the next challenge Ready to Learn Students attend school in correct uniform, on time and with the correct equipment books Be punctual for all lessons, enter rooms calmly, take out equipment and start the Do Now in silence Make sure all home and prior learning tasks have been completed Have the right attitude to learn and actively engage in lessons Staff Expectations Respectful Staff model respectful behaviour to promote a culture of mutual respect Communicate with others in a calm and respectful manner Feedback on work respectfully, showing students that their work and effort has been valued. Show respect through being fair and consistent when dealing with students Promote that respect for effort brings reward Responsible Staff are responsible for creating a positive and calm learning environment Teachers are responsible for delivering well planned and meaningful learning experiences Teachers understand the responsibility of their role as a tutor Staff understand the responsibility of working in a school Staff are responsible for modelling expectations Staff are responsible for challenging poor behaviour and uphold school policies consistently. Resilient Support the whole school community to build resilience Identify vulnerable students that may have barriers to learning, support them in reducing barriers and equip them with the skills to build their resilience Praise student’s efforts Teach students that we learn from make mistakes Be open and flexible to new initiatives Develop a Growth Mindset Ready to Learn Ensure lessons are well planned and have impact for all students Ensure you are punctual to lessons and greet the students in a positive way Ensure school rules are applied consistently and fairly Listen to student concerns and help students overcome barriers to learning Empower students to become independent learners Parent Expectations Respectful Promote respectful behaviour within their families Communicate with the school in a calm and respectful manner Respect that all school decisions they are made with best interests of the students Respect the school rules and explain to their child the importance of them Respect the importance of education and teach their child the value of it Promote that respect for effort brings reward Responsible Parents are responsible for their child’s attendance and behaviour Parents are responsible to ensure their child is kept safe and well. Parents are responsible to ensure their child has the correct uniform and equipment. Parents are responsible for communicating with the school to flag any issues that may affect their child’s learning. Parents are responsible challenge poor behaviour and celebrate success Resilient Build up their child’s resilience through supporting them emotionally and helping them to show determination in the face of adversity Promote the importance of “Learning from mistakes” Demonstrate a positive attitude about education and their child Praise their child’s efforts and not just their academic achievements Ready to Learn Ensure their child attends school on time, in the correct uniform and with the right books/equipment Support their child with their learning Develop a partnership with the school Keep track of their child’s homework and behaviour by accessing classcharts regularly Encourage their child to read and to become an independent learner