22644 Improv courses

Duration 2 Days 12 CPD hours This course is intended for This course is designed for individuals in a variety of job roles whose primary responsibility is not project management, but who manage projects on an informal basis; who contribute as members of a project team; or who wish to incorporate project management practices into their personal work. It is also beneficial for anyone who is considering a career path in project management and desiring a complete overview of the field and its generally accepted practices. Overview In this course, you will identify the elements of sound project management and apply the generally recognized project management practices to successfully manage or participate in projects. You will: Identify the key processes and requirements of project management. Initiate a project. Use a Predictive approach to plan for time and cost. Use an Adaptive approach to plan a project. Plan for project risks, communication, and change control. Manage the execution of a project. Close a project. This course teaches the fundamentals of project management and its underlying structure and elements, including project phases, project life cycles, stakeholders, and areas of expertise. These, coupled with the ability to identify the project management processes that are recognized industry wide as good practice, will help you to apply effective project management techniques to improve the efficiency of your projects and ensure their success. This course is designed to cover various project management approaches and is not intended to focus on a single methodology or framework. Lesson 1: Getting Started with Project Management Topic A: Identify the Characteristics of a Project Topic B: Identify the Project Approach Topic C: Identify the Leadership Roles in a Project Lesson 2: Initiating a Project Topic A: Create a Project Scope/Vision Statement Topic B: Identify the Essential Skills for a Project Team Topic C: Identify the Risks to a Project Lesson 3: Planning for Time and Cost in Predictive Projects Topic A: Create a WBS Topic B: Create a Project Schedule Topic C: Determine Project Costs Lesson 4: Planning for Adaptive Projects Topic A: Create Epics and User Stories Topic B: Build a Product Backlog Topic C: Create an Initial Release Plan Topic D: Conduct a Sprint Planning Meeting Topic E: Replan the Project Lesson 5: Planning for Project Risks, Communication, and Change Control Topic A: Analyze the Risks to a Project Topic B: Create a Communication Plan Topic C: Develop a Change Control Plan Lesson 6: Managing a Project Topic A: Begin Project Work Topic B: Execute the Project Plan Topic C: Track the Progress of an Adaptive Project Topic D: Report Project Performance Topic E: Implement Change Control Lesson 7: Closing a Project Topic A: Close a Sprint, a Release, or an Adaptive Project Topic B: Close a Predictive Project Topic C: Create a Final Report

Duration 5 Days 30 CPD hours This course is intended for System administrators System integrators Overview By the end of the course, you should be able to meet the following objectives: Introduce troubleshooting principles and procedures Practice Linux commands that aid in the troubleshooting process Use command-line interfaces, log files, and the vSphere Client to diagnose and resolve problems in the vSphere environment Explain the purpose of key vSphere log files Identify networking problems based on reported symptoms, validate and troubleshoot the reported problem, identify the root cause and implement the appropriate resolution Analyze storage failure scenarios using a logical troubleshooting methodology, identify the root cause, and apply the appropriate resolution to resolve the problem Troubleshoot vSphere cluster failure scenarios and analyze possible causes Diagnose common VMware vSphere High Availability problems and provide solutions Identify and validate VMware ESXi™ host and VMware vCenter Server problems, analyze failure scenarios, and select the correct resolution Troubleshoot virtual machine problems, including migration problems, snapshot problems, and connection problems Troubleshoot performance problems with vSphere components This five-day, hands-on training course provides you with the advanced knowledge, skills, and abilities to achieve competence in troubleshooting the VMware vSphere© 7.x environment. This workshop increases your skill and competence in using the command-line interface, VMware vSphere© Client?, log files, and other tools to analyze and solve problems Course Introduction Introductions and course logistics Course objectives Introduction to Troubleshooting Define the scope of troubleshooting Use a structured approach to solve configuration and operational problems Apply a troubleshooting methodology to logically diagnose faults and improve troubleshooting efficiency Troubleshooting Tools Use command-line tools (such as Linux commands, vSphere CLI, ESXCLI) to identify and troubleshoot vSphere problems Identify important vSphere log files and interpret the log file contents Troubleshooting Virtual Networking Analyze and resolve standard switch and distributed switch problems Analyze virtual machine connectivity problems and fix them Examine common management network connectivity problems and restore configurations Troubleshooting Storage Troubleshoot and resolve storage (iSCSI, NFS, and VMware vSphere© VMFS) connectivity and configuration problems Analyze and resolve common VM snapshot problems Identify multipathing-related problems, including common causes of permanent device loss (PDL) and all paths down (APD) events and resolve these problems Troubleshooting vSphere Clusters Identify and recover from problems related to vSphere HA Analyze and resolve VMware vSphere© vMotion© configuration and operational problems Analyze and resolve common VMware vSphere© Distributed Resource Scheduler? problems Troubleshooting Virtual Machines Identify possible causes and resolve virtual machine power-on problems Troubleshoot virtual machine connection state problems Resolve problems seen during VMware Tools? installations Troubleshooting vCenter Server and ESXi Analyze and fix problems with vCenter Server services Analyze and fix vCenter Server database problems Examine ESXi host and vCenter Server failure scenarios and resolve the problems

Duration 3 Days 18 CPD hours This course is intended for Experienced IT Asset Managers Overview By attending this course the attendee will be able to Understand and utilize the dependencies, relationships and benefits of the KPAs found within an effective IT Asset Management Program specify and define the duties and responsibilities necessary to be an effective IT Asset Manager be able to obtain and display an understanding of the resources and commitment necessary to implement a fully functional IT Asset Management Program. Attendees will learn about the entire ITAM Program and take with them the foundation plan for starting or improving their organization?s ITAM Program. The intense three-day course with certification is packed full of information and real-world experiences designed to make your ITAM Program more effective and efficient, and the CITAM Certification will lend notable credibility to both you and your ITAM Program.This course addresses each of the Key Process Areas (KPAs) identified within the IBPL that, when combined, empowers an organization and maximizes the value of their IT assets. The course will also review the core processes that encompass the ITAM Program and the projects that will help an organization build a productive and profitable business unit.The course includes exam for CITAM certification. Course Outline IAITAM and the Mission ITAM Code of Ethics Defining Primary Roles in an ITAM Program IAITAM?s 12 KPAs Relationships, Dependencies, and Benefits KPA Interdependencies Roles and Responsibilities Creating Dynamic Job Descriptions for ITAM Programs The Role of a Program Manager Project Management Relationship Triangle Sample Projects by KPA Prioritization and the ITAM Program Lifecycle Management Process Building Best Practices Gaining Executive Buy-in Business Case Template Maturity Assessment ITAM as a Core Business Function Additional course details: Nexus Humans Certified IT Asset Manager (CITAM) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Certified IT Asset Manager (CITAM) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with some experience in the field who want to expand or refresh their knowledge and improve their skills. It is also intended for customer service professionals who have taken on, or are looking to assume, greater leadership responsibility. Overview In this course, you will refresh and expand your customer service skill set. You will: Apply fundamental customer service knowledge and skills. Manage your everyday workflow. Take care of customers by assessing their needs, resolving their issues, and encouraging further sales. Deal with challenging customer interactions. Apply customer service leadership skills In this course, you will apply important principles and skills you can use as a customer service professional. In addition to providing basic customer service, you'll also learn important principles and skills that will empower you to solve difficult and challenging customer interactions, encourage further sales, and take on leadership responsibilities. Applying Customer Service Foundations Topic A: Assess Customer Service Basics Topic B: Develop Interpersonal Skills Managing Your Workflow Topic A: Apply Organizational Skills Topic B: Handle Simultaneous Customer Contacts Topic C: Manage Individual Stress Taking Care of Customers Topic A: Maintain Focus on the Issue Topic B: Assess Customers Topic C: Diagnose Customers? Problems Topic D: Educate the Customer Topic E: Resolve Customers? Problems Topic F: Encourage Further Sales Through Service Dealing with Challenging Customer Interactions Topic A: Recognize Difficult Situations Topic B: Work within Your Company Parameters Topic C: Handle a Difficult Interaction Topic D: Overcome Negativity Topic E: Redirect the Customer Topic F: Follow Up on a Challenging Situation Progressing to Leadership Topic A: Lead from Within Your Team Topic B: Address Escalated Customer Issues Topic C: Analyze Customer Service Metrics Additional course details: Nexus Humans Excellence in Customer Service (Advanced) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Excellence in Customer Service (Advanced) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for Those who need to understand the financial implications of their day-to-day decisions to increase the profitability and performance of their business. This course is suitable for managers with little or no financial knowledge. Overview Understanding of financial accounts and reports The ability to use and understanding of financial concepts Analytical skills to interpret financial results using ratios Ability to manage budgets more effectively This course shows how to interpret key financial statements highlighting the questions and areas that matter. It identifies warning signals that managers need to be aware of and shows how to understand key performance indicators to drive profitability. The course will also cover the essentials of budgeting and forecasting as well as addressing key financial terms such as goodwill and accruals & prepayments. Delegates will learn how to appraise capital projects with confidence, allowing them to make the best decisions for their business. Course Outline The basics of finance: How companies are financially structured Accrual v cash accounting The Business Cycle: understand how money flows in a business How businesses are financed: debt and equity Business objectives: using financial data to achieve business targets Key Financial Statements: Income Statement Balance Sheet Cash Flow Statement Key Financial Analysis Ratios Profitability: profit margins, EBIT & EBITDA, operational gearing Return on Investment: ROCE, ROA Leverage: financial gearing & interest cover Liquidity: current & quick ratios Cash Flow: working capital requirement Working capital management Cash flow management Key financial terms ? goodwill, accruals & prepayments, depreciation and amortization Cost analysis, control and reduction Capex v Opex Effective Budgeting and Forecasting to control the business Management Accounts and undertaking variance analysis Improving margins and sales in your business Break even analysis Capital Investment techniques ? NPV, IRR and discounted cash flows Asset Valuation Additional course details: Nexus Humans Finance for Non-Finance Managers (2 Day) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Finance for Non-Finance Managers (2 Day) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for This course is designed for students who need to learn database design essentials, typically in preparation for, or as a supplement to, a course on SQL such as SQL Querying: Fundamentals and courses on specific relational database platforms. Overview In this course, you will perform steps to design a relational database, including gathering requirements, data modeling, and planning implementation. You will: - Follow an efficient process for designing a relational database - Define the database conceptual model - Define the database logical model - Apply database normalization methods to improve the initial design of a database - Complete the database design, including controls to ensure its referential integrity and data integrity This course introduces you to a process for effectively planning and designing a functional, efficient database. Knowing how to plan a relational database is important to the success of the databases you create. Without planning, you cannot possibly know what the database needs to do, or even what information to include in the database. Planning a database is essential, and prevents the extra work of fixing data maintenance problems later on. The concepts are not specific to a particular software application and can be applied to any relational database management system. Getting Started with Relational Database Design Identify Database Components Identify Common Database Design Problems Follow a Database Design Process Gather Requirements Defining the Database Conceptual Model Create the Conceptual Model Identify Entity Relationships Defining the Database Logical Model Identify Columns Identify Primary Keys Identify and Diagram Relationships Normalizing Data Avoid Common Database Design Errors Comply with Higher Normal Forms Finalizing the Database Design Adapt the Physical Model for Different Systems Ensure Referential Integrity Ensure Data Integrity at the Column Level Ensure Data Integrity at the Table Level Design for the Cloud Additional course details: Nexus Humans Database Design - A Modern Approach training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Database Design - A Modern Approach course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for This course is designed for students looking to establish a foundational understanding of Microsoft Access for Office 365, including the skills necessary to create a new database, construct data tables, design forms and reports, and create queries. Overview In this course, you will create and manage an Access database. You will: Navigate within the Access application environment, create a simple database, and customize Access configuration options. Organize and manage data stored within Access tables. Use queries to join, sort, and filter data from different tables. Use forms to make it easier to view, access, and input data. Create and format custom reports. In this introductory course, you will discover the capabilities of Microsoft© Access©, a relational database application that can help you and your organization manage your complex data. Working with an Access Database Topic A: Launch Access and Open a Database Topic B: Use Tables to Store Data Topic C: Use Queries to Combine, Find, Filter, and Sort Data Topic D: Use Forms to View, Add, and Update Data Topic E: Use Reports to Present Data Topic F: Get Help and Configure Options in Microsoft Access Creating Tables Topic A: Plan an Access Database Topic B: Start a New Access Database Topic C: Create a New Table Topic D: Establish Table Relationships Creating Queries Topic A: Create Basic Queries Topic B: Add Calculated Columns in a Query Topic C: Sort and Filter Data in a Query Creating Forms Topic A: Start a New Form Topic B: Enhance a Form Creating Reports Topic A: Start a New Report Topic B: Enhance Report Layout Promoting Quality Data Input Topic A: Restrict Data Input through Field Validation Topic B: Restrict Data Input through Forms and Record Validation Improving Efficiency and Data Integrity Topic A: Data Normalization Topic B: Associate Unrelated Tables Topic C: Enforce Referential Integrity Additional course details: Nexus Humans Microsoft Access for Office 365 (Desktop or Online) - Part 1 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Microsoft Access for Office 365 (Desktop or Online) - Part 1 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours Overview Our engaging instructors and mentors are highly-experienced practitioners who bring years of current 'on-the-job' experience into every classroom. Working within in a hands-on learning environment, guided by our expert team, attendees will explore: New Features Overview Multitenant New Features Security Features Cloud Services Networking Globalization Big Data Support Database Installation and Configuration Database Tuning Backup and Recovery Oracle 19c New Features is a hands-on course that explores the newest features such as Big Data Enhancements, Security, Multitenant features, Oracle Cloud Services, Networking, and much more. Oracle is one of the leading databases in industry today. Learn what their latest flagship product has to offer from industry experts. Oracle 19c New Features Overview Introduction to Oracle 19c New Features Oracle 19c Multitenant New Features Refreshable PDB Switchover PDB Integration with Data Guard PDB Snapshot Carousel CDB Fleet Management Oracle 19c Security Features Profile Lockdown Create a User Defined Master Encryption Key Encrypted Passwords in Database Links and Data Pump Create Keystores for Pluggable Databases Datapump and Unified Auditing Schema Only Accounts Oracle 19c Cloud Services Oracle IaaS Oracle Saas Oracle PaaS Oracle 19c Networking Database Connection Manager Database Proxy Support Tenant Isolation Oracle 19c Globalization New globalization for Bind Variables New Database Local Support Additional Unicode Support Big Data Support New Analytic Support Data Mining Data Warehouse Additional Parallel Processing Support Inline External Tables Database Installation and Configuration Zero Downtime Upgrades Dry Run Command implementation New location for Password File Improved Bulk Operations Database Tuning SQL Tuning Advisor and Exadata New SQL Tuning Set API Concurrent SQL and Sql Performance Analyzer Database In Memory Features In Memory Support for External Tables In Memory Features for Analytics Oracle 19c Backup and Recovery Active Pluggable Cloning Pluggable and non Pluggable Database Migration Additional course details: Nexus Humans Oracle 19c New Features (TTOR20019) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Oracle 19c New Features (TTOR20019) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for Experienced system administrators, network administrators, and system integrators responsible for designing and implementing networking solutions Network and security professionals who work with enterprise and data center networks Overview By the end of the course, you should be able to meet the following objectives: Discuss the SD-WAN architecture and platform deployment model options Identify and describe the SD-WAN solution components Explain the interaction between the SD-WAN Edge, Orchestrator, and Gateway components Describe the SD-WAN Software-Defined Networking (SDN) approach, traffic, and network flows Explore SD-WAN core features and evaluate how these dramatically improve operational automation Use SD-WAN features to perform simple, agile, and secure SD-WAN operations Simplify branch infrastructure by inserting network services on the branch edge, in the cloud, or in the regional and enterprise data centers This course provides you with the knowledge, skills, and tools to achieve competency in deploying and managing the VMware SD-WAN by VeloCloud environment. In this course, you are introduced to workflows of various software-defined WAN constructs along with several operational tools that help you deploy and manage VMware SD-WAN by VeloCloud. Course Introduction Introductions and course logistics Course objectives Introduction to VMware SD-WAN Solution Revisit the traditional WAN technology, WAN topologies and downsides Explain the challenges solved by Secure Access Service Edge (SASE) and use cases List the components of the VMware SASE? solution Describe the VMware SD-WAN solution and list its capabilities VMware SD-WAN Components and Architecture Understand the architecture of the VMware SD-WAN solution and list all its components Explain the function of VMware SD-WAN Edges, Hub, Gateways, controllers, and Orchestrator Explain how the components of the VMware SD-WAN solution interact with each other Using VMware SD-WAN Orchestrator Describe key attributes of the VMware SD-WAN Orchestrator List primary features of the VMware SD-WAN Orchestrator Navigate the main menus of the VMware SD-WAN Orchestrator portal Deploy and Configure VMware SD-WAN Understand the deployment process of VMware SD-WAN components like VMware SD-WAN Edges, Hubs, Gateways, and more Understand the workflow of the VMware SD-WAN configuration List the optional network services that are supported by VMware and the steps to configure the same Understand the profiles and their application in the VMware SD-WAN infrastructure Describe the VMware SD-WAN Edge activation process Path and Traffic Management List the routing options supported by VMware SD-WAN: Static, BGP, OSPF Understand the Dynamic Multipath Optimization (DMPO) feature and its advantages Explain the Quality of Service and its configuration to manage traffic Securing VMware SD-WAN Environment Explain various options available to secure VMware SD-WAN environments. Understand the firewall capabilities and configuration Monitoring, Maintenance, and Troubleshooting List and understand the various features available to monitor the VMware SD-WAN infrastructure List and understand the various options available to troubleshoot and investigate issues in VMware SD-WAN

Duration 2 Days 12 CPD hours This course is intended for This course is for IT network or security professionals who have practical experience with the ProxySG in the field and wish to master the advanced network security of the ProxySG. Overview Solve common authentication and SSL issuesUnderstand the underlying architecture of SGOSMonitor and analyze ProxySG performanceUse policy tracing as a troubleshooting tool The ProxySG 6.6 Advanced Administration course is intended for IT professionals who wish to learn to master the advanced features of the ProxySG. Using Authentication Realms Describe the benefits of enabling authentication on the ProxySG Describe, at a high level, the ProxySG authentication architecture Understand the use of IWA realms, with both IWA Direct and IWA BCAAA connection methods Understanding Authentication Credentials Describe how NTLM and Kerberos authentication work in both IWA direct and IWA BCAAA deployments Configure the ProxySG to use Kerberos authentication Understanding Authentication Modes Describe authentication surrogates and authentication modes Describe ProxySG authentication in both explicit and transparent deployment mode Understanding HTTPS Describe key components of SSL encryption Describe how the SSL handshake works Describe some of the legal and security considerations related to use of the SSL proxy Managing SSL Traffic on the ProxySG Describe how the SSL proxy service handles SSL traffic Describe the standard keyrings that are installed by default on the ProxySG Identify the types of security certificates that the ProxySG uses Optimizing SSL Interception Performance Configure the ProxySG to process SSL traffic according to best practices for performance SGOS Architecture Identify key components of SGOS Explain the interaction among client workers and software workers in processing client requests Explain the significance of policy checkpoints Describe key characteristics of the SGOS storage subsystem Explain the caching behavior of the ProxySG Caching Architecture Describe the benefits of object caching on the ProxySG Explain the caching-related steps in a ProxySG transaction Identify and describe the HTTP request and response headers related to caching Describe, in general terms, how the ProxySG validates cached objects to ensure freshness Explain how the ProxySG uses cost-based deletion, popularity contests, and pipelining to improve object caching System Diagnostics Describe the use of the health monitor and health checks Explain the use of the event and access logs Describe the information available in advanced URLs and sysinfo files Describe the function of policy tracing and packet captures Introduction to Content Policy Language (CPL) Describe the fundamental concepts and purposes of ProxySG policy transactions Understand the relationship of layers, rules, conditions, properties, and triggers Describe the two types of actions in CPL Describe how to write, edit, and upload CPL code Using Policy Tracing for Troubleshooting Identify the two main types of ProxySG policy traces Describe the various sections of a policy trace result Configure a global and policy-driven trace Access and interpret policy trace results ProxySG Integration Identify other Symantec products that can be used as part of a complete security solution