4091 FEEL courses delivered Online

Duration 2 Days 12 CPD hours This course is intended for Experienced system administrators, system integrators, and developers responsible for designing and implementing vRealize Log Insight Overview By the end of the course, you should be able to meet the following objectives: Identify features and benefits of vRealize Log Insight Determine the vRealize Log Insight cluster that meets your monitoring requirements Describe the vRealize Log Insight architecture and use cases Deploy and configure a vRealize Log Insight cluster Use the Interactive Analytics tab to get a deep understanding of log data Create and manage queries Managing vRealize Agents and Agent Groups Create various custom dashboards Describe and use the vRealize Log Insight widgets Extend the capabilities of vRealize Log Insight by adding content packs and configuring solutions This two-day course focuses on deploying, using, and managing VMware vRealize© Log Insight? product. It provides you with the knowledge and skills to deploy a vRealize Log Insight cluster that meets the monitoring requirements of your environment. This course covers the configuration and use of vRealize Log Insight to collect and manage logs from a variety of VMware and third-party products. This course discusses interfacing vRealize Log Insight with other systems to monitor, troubleshoot, and secure a data center. Course Introduction Introductions and course logistics Course objectives Introduction to vRealize Log Insight Describe a cloud management platform Explain the importance of efficient log management Describe the requirements for a log analytics solution Describe the key benefits of vRealize Log Insight Describe the key features of vRealize Log Insight Describe the various stages of log processing vRealize Log Insight Architecture and Deployment Identify the minimum requirements for deploying vRealize Log Insight Using vRealize Log Insight Sizing Calculator Describe vRealize Log Insight compatibility with other VMware products Describe the vRealize Log Insight architecture Determine the correct vRealize Log Insight deployment for an environment Install the vRealize Log Insight virtual appliance vRealize Log Insight Queries and Dashboards Describe the primary functions of the vRealize Log Insight UI Use the Interactive Analytics tab to get a deep understanding of log data Create and Manage queries Create vRealize Log Insight custom dashboards Describe and use the vRealize Log Insight widgets Administering vRealize Log Insight Describe User Access Control in vRealize Log Insight Describe User Management Access the vRealize Log Insight Administration page Configure vRealize Log Insight settings Manage certificates Configure system notifications Upgrade vRealize Log Insight Describe the vRealize Log Insight Importer vRealize Log Insight Integrations Describe how to integrate vRealize Operations with vRealize Log Insight Describe the advantages of integrating vRealize Operations with vRealize Log Insight Describe the advantages of using the vSAN content pack Install NSX content packs Additional course details:Notes Delivery by TDSynex, Exit Certified and New Horizons an VMware Authorised Training Centre (VATC) Nexus Humans VMware vRealize Log Insight: Deploy and Manage [V8.4] training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the VMware vRealize Log Insight: Deploy and Manage [V8.4] course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for This course is intended for the following technical professionals who need to use advanced features of fiber optics technology: System installers System integrators System administrators Network administrators Solutions designers Overview After taking this course, you should be able to: Perform the ONS 15454 MSTP node turn-up procedure Describe first generation mesh topologies Describe the Optical Channel Network Connection (OCHNC) prerequisite requirements for provisioning circuits in an ONS 15454 MSTP network Describe the ONS MSTP advanced protocols Describe the OCHNC circuit provisioning for Single Module (SM) Reconfigurable Optical Add-Drop Multiplexer (ROADM) rings Describe the Any-Rate Muxponder Crossponder (AR MXP/XP) cards Describe how the Pseudo Command Line can be used to configure muxponder cards Identify the advantages G.709 encapsulation brings to optical transponder cards Install and provision the Any Rate cards Describe the 100-Gbps and 200-Gbps cards Describe the NCS 2000 400-Gbps Xponder line card and how it is configured Describe the SM ROADM (SMR)-based configurations Describe the 10-Gbps transponder and muxponder cards List the 10GE_XP and GE_XP card options Describe ingress policing and basic egress queuing strategies, and implement the customer QoS scheme into the ONS 15454 crossponder network Identify the principles of Ethernet related to the operation of Cisco optical networking products Configure the 10GE_XP/XPE and GE_XP/XPE cards, install Layer 1 circuits, and read the performance counters for Layer 1 Gigabit Ethernet circuits Turn up an encrypted network and test to ensure that information being passed is secure Add a node to an existing DWDM ring Describe problems with interconnecting circuits between rings, the ONS 15454 MSTP 80-channel manual Multiring feature, and hardware components Describe the ONS 15454 MSTP Troubleshooting Guide The Cisco Optical Technology Advanced (OPT300) v2.0 course gives you the skills you need to deploy advanced features of the Cisco© Optical Networking Services (ONS) 15454 Multiservice Transport Platform (MSTP) and Cisco Network Convergence System (NCS) 2000 Series. In this course you?ll learn to how to use the Cisco Transport Planner Design Tool to create network topologies and advanced network topologies. You will learn how to use advanced Dense Wavelength Division Multiplexing (DWDM) features such as G.709 encapsulation, generic framing protocol G.7041, Layer 1 circuits, Quality of Service (QoS), crossponder networks using T1 over Ethernet, and encryption. Course Outline Cisco Transport Planner Design Tool First-Generation Mesh Topologies Ochnc In A Mesh Network Advanced Protocols Any Rate Muxponder And Crossponders 100-Gbps And 200-Gbps Transponders And Muxponders Cisco Ncs 2000 400-Gbps Xponder Line Card Cisco 10G Web Security Essentials (Wse) Network Encryption Card Adding A New Location With Cisco Transport Planner (Ctp) And Cisco Transport Controller (Ctc) Crossponders And Layer 1 Networks Crossponders And Layer 2 Networks Troubleshooting Additional course details: Nexus Humans Cisco Optical Technology Advanced v2.0 (OPT300) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Optical Technology Advanced v2.0 (OPT300) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for Deployment engineer Network engineer Sales engineer Overview After taking this course, you should be able to: Describe the Cisco conferencing architecture including cloud, hybrid, and on-premises conferencing Describe the physical deployment options and deployment models for Cisco Meeting Server, including Cisco Meeting Server 1000, 2000, and virtual machine Configure a Cisco Meeting Server single combined deployment for Web-Real Time Communications (WebRTC) endpoints within the enterprise Use APIs and the Cisco Meeting Server API Guide to configure profiles using Postman and the Webadmin API tool Configure a scalable and resilient deployment of Cisco Meeting Server with three servers for WebRTC endpoints within the enterprise Configure a scalable and resilient deployment of Cisco Meeting Server to support standard Session Initiation Protocol (SIP) and WebRTC connectivity outside the enterprise Configure a scalable and resilient deployment of Cisco Meeting Server to support recording and streaming of conferences Configure Cisco Unified Communications Manager and Cisco Meeting Server to support Rendezvous, Scheduled, and Ad-hoc conferencing for Cisco Unified CM registered endpoints Configure Cisco Meeting Server to integrate with a preconfigured on-premise Microsoft Skype for Business installation Install Cisco TelePresence Management Suite (Cisco TMS) and Cisco TelePresence Management Suite for Microsoft Exchange (Cisco TMSXE) on a single Microsoft Windows 2012 server and connect to an existing SQL environment Install and integrate Cisco Meeting Management with Cisco TMS and Cisco Meeting Server Set up and manage a scheduled conference with Cisco TMS and Cisco Meeting Management Capture and analyze logs from Cisco Meeting Server and Cisco Meeting Manager to diagnose faults, including a SIP connection error The Implementing Cisco Collaboration Conferencing (CLCNF) v1.0 course focuses on Cisco© on-premises conferencing architecture and solutions. You will gain knowledge and skills to design and implement common conferencing deployment scenarios of Cisco Meeting Server, its integration with call control features such as Cisco Unified Communications Manager and Cisco Expressway, and other Cisco collaboration conferencing devices.This course offers lessons and hands-on labs to prepare you for the 300-825 Implementing Cisco Collaboration Conferencing (CLCNF) exam. Course outline Describing Cisco Conferencing Architecture Configuring a Single Combined Deployment Installing Cisco Meeting Server Using APIs with Cisco Meeting Server Configuring a Cisco Meeting Server Scalable and Resilient Deployment Configuring Business to Business (B2B) and WebRTC Firewall Traversal Connectivity for Cisco Meeting Server Configuring Recording and Streaming with Cisco Meeting Server Troubleshooting Cisco Meeting Server Integrating Cisco Meeting Server with Cisco Unified CM Integrating Cisco Meeting Server with Microsoft Skype for Business Installing and Operating Cisco TMS and Cisco TMSXE Installing and Integrating Cisco Meeting Management Additional course details: Nexus Humans Cisco Implementing Cisco Collaboration Conferencing v2.0 (CLCNF) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Implementing Cisco Collaboration Conferencing v2.0 (CLCNF) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for To fully benefit from this course, you should have three to five years of experience designing and implementing applications that are built on top of Cisco platforms. This course is appropriate for: Network engineers expanding their skill-base to include software and automation Developers expanding expertise in automation and DevOps Solution architects moving to the Cisco ecosystem Infrastructure developers designing hardened production environments The job roles best suited to the material in this course are: Senior network automation engineer Senior software developer Senior system integration programmer Additional job roles that could find this course useful are: Senior infrastructure architect Senior network designer Senior test development engineer Students preparing for Cisco Certified DevNet Professional and Cisco Certified DevNet Specialist - Core certification will also find this material useful. Overview After taking this course, you should be able to: Describe the architectural traits and patterns that improve application maintainability Describe the architectural traits and patterns that improve application serviceability Identify steps to design and build a ChatOps application Implement robust Representational State Transfer (REST) API integrations with network error handling, pagination, and error flow control Describe the necessary steps for securing user and system data in applications Describe the necessary steps for securing applications Identify common tasks in automated application release process Describe best practices for application deployment Describe methodologies for designing distributed systems Describe the concepts of infrastructure configuration management and device automation Utilize Yet Another Next Generation (YANG) data models to describe network configurations and telemetry Compare various relational and nonrelational database types and how to select the appropriate type based on requirements In this course, you will learn how to implement network applications using Cisco© platforms as a base, from initial software design to diverse system integration, as well as testing and deployment automation. The course gives you hands-on experience solving real world problems using Cisco Application Programming Interfaces (APIs) and modern development tools. This course helps you prepare for Cisco DevNet Professional certification and for professional-level network automation engineer roles. COURSE OUTLINE DESIGNING FOR MAINTAINABILITY (SELF-STUDY) DESIGNING FOR SERVICEABILITY (SELF-STUDY) IMPLEMENTING CHATOPS APPLICATION DESCRIBING ADVANCED REST API INTEGRATION SECURING APPLICATION DATA (SELF-STUDY) SECURING WEB AND MOBILE APPLICATIONS (SELF-STUDY) AUTOMATING APPLICATION-RELEASE DEPLOYING APPLICATIONS UNDERSTANDING DISTRIBUTED SYSTEMS ORCHESTRATING NETWORK AND INFRASTRUCTURE MODELING DATA WITH YANG USING RELATIONAL AND NON-RELATIONAL DATABASES (SELF-STUDY) PLEASE NOTE:This class includes lecture sections and self-study sections. In instructor-led classes, lectures are delivered in real-time, either in person or via video conferencing. In e-learning courses, the lectures are on recorded videos. In both versions, you will need to review self-study sections on your own before taking the certification exam. Additional course details: Nexus Humans Cisco Developing Applications Using Cisco Core Platforms and APIs v1.0 (DEVCOR) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Developing Applications Using Cisco Core Platforms and APIs v1.0 (DEVCOR) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for the following participants:Cloud professionals interested in taking the Data Engineer certification exam.Data engineering professionals interested in taking the Data Engineer certification exam. Overview This course teaches participants the following skills: Position the Professional Data Engineer Certification Provide information, tips, and advice on taking the exam Review the sample case studies Review each section of the exam covering highest-level concepts sufficient to build confidence in what is known by the candidate and indicate skill gaps/areas of study if not known by the candidate Connect candidates to appropriate target learning This course will help prospective candidates plan their preparation for the Professional Data Engineer exam. The session will cover the structure and format of the examination, as well as its relationship to other Google Cloud certifications. Through lectures, quizzes, and discussions, candidates will familiarize themselves with the domain covered by the examination, to help them devise a preparation strategy. Rehearse useful skills including exam question reasoning and case comprehension. Tips and review of topics from the Data Engineering curriculum. Understanding the Professional Data Engineer Certification Position the Professional Data Engineer certification among the offerings Distinguish between Associate and Professional Provide guidance between Professional Data Engineer and Associate Cloud Engineer Describe how the exam is administered and the exam rules Provide general advice about taking the exam Sample Case Studies for the Professional Data Engineer Exam Flowlogistic MJTelco Designing and Building (Review and preparation tips) Designing data processing systems Designing flexible data representations Designing data pipelines Designing data processing infrastructure Build and maintain data structures and databases Building and maintaining flexible data representations Building and maintaining pipelines Building and maintaining processing infrastructure Analyzing and Modeling (Review and preparation tips) Analyze data and enable machine learning Analyzing data Machine learning Machine learning model deployment Model business processes for analysis and optimization Mapping business requirements to data representations Optimizing data representations, data infrastructure performance and cost Reliability, Policy, and Security (Review and preparation tips) Design for reliability Performing quality control Assessing, troubleshooting, and improving data representation and data processing infrastructure Recovering data Visualize data and advocate policy Building (or selecting) data visualization and reporting tools Advocating policies and publishing data and reports Design for security and compliance Designing secure data infrastructure and processes Designing for legal compliance Resources and next steps Resources for learning more about designing data processing systems, data structures, and databases Resources for learning more about data analysis, machine learning, business process analysis, and optimization Resources for learning more about data visualization and policy Resources for learning more about reliability design Resources for learning more about business process analysis and optimization Resources for learning more about reliability, policies, security, and compliance Additional course details: Nexus Humans Preparing for the Professional Data Engineer Examination training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Preparing for the Professional Data Engineer Examination course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Follow your dreams by enrolling on the Makeup, Skin Care and Manicure course today and develop the experience, skills and knowledge you need to enhance your professional development. Makeup, Skin Care and Manicure will help you arm yourself with the qualities you need to work towards your dream job. Study the Makeup, Skin Care and Manicure training course online with Janets through our online learning platform and take the first steps towards a successful long-term career. The Makeup, Skin Care and Manicure course will allow you to enhance your CV, impress potential employers, and stand out from the crowd.  This Makeup, Skin Care and Manicure course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Study the Makeup, Skin Care and Manicure course through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the Makeup, Skin Care and Manicure course, to ensure you are supported every step of the way. Get a digital certificate as proof of your Makeup, Skin Care and Manicure course completion. Janets is one of the top online training course providers in the UK, and we want to make education accessible to everyone! Learn the essential skills you need to succeed and build a better future for yourself with the Makeup, Skin Care and Manicure course. The Makeup, Skin Care and Manicure course is designed by industry experts and is tailored to help you learn new skills with ease.  The Makeup, Skin Care and Manicure is incredibly great value and allows you to study at your own pace. With full course access for one year, you can complete the Makeup, Skin Care and Manicure when it suits you. Access the Makeup, Skin Care and Manicure course modules from any internet-enabled device, including computers, tablets, and smartphones. The Makeup, Skin Care and Manicure course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the Makeup, Skin Care and Manicure now and start learning instantly! What You Get Out Of Studying Makeup, Skin Care and Manicure With Janets: Receive a digital Certificate upon successful completion of the Makeup, Skin Care and Manicure course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Description The Makeup, Skin Care and Manicure training course is delivered through Janets' online learning platform. Access the Makeup, Skin Care and Manicure content from any internet-enabled device whenever or wherever you want to. The Makeup, Skin Care and Manicure course has no formal teaching deadlines, meaning you are free to complete the course at your own pace. Method of Assessment  To successfully complete the Makeup, Skin Care and Manicure course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the Makeup, Skin Care and Manicure course. After successfully passing the Makeup, Skin Care and Manicure course exam, you will be able to apply for a CPD-accredited certificate as proof of your Makeup, Skin Care and Manicure qualification. Certification All students who successfully complete the Makeup, Skin Care and Manicure course can instantly download their digital certificate. You can also purchase a hard copy of the Makeup, Skin Care and Manicure course certificate, which will be delivered by post for £9.99. Who Is This Course For: The Makeup, Skin Care and Manicure is ideal for those who already work in this sector or are an aspiring professional. This Makeup, Skin Care and Manicure course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The Makeup, Skin Care and Manicure is open to all students and has no formal entry requirements. To study the Makeup, Skin Care and Manicure course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Career Path: The Makeup, Skin Care and Manicure is ideal for anyone who wants to pursue their dream career in a relevant industry. Learn the skills you need to boost your CV and go after the job you want. Complete the Makeup, Skin Care and Manicure and gain an industry-recognised qualification that will help you excel in finding your ideal job. Course Content Makeup, Skin Care and Manicure Module 01 What is a Cosmetic? 00:15:00 Cosmetics - From Tradition to Modernity 00:15:00 Equipment - Makeup Kits 00:15:00 Skin 00:30:00 Face 00:30:00 Lips 00:30:00 Eyes 00:30:00 Ten-Step Guide to Perfect Makeup 00:30:00 Special Makeup Applications 00:30:00 Essential Equipment for the Professional 00:15:00 Advanced Makeup Applications 00:15:00 Special Effects Makeup Artist and Prosthetic Makeup 01:00:00 Module 02 Makeup Supplies 00:30:00 Makeup Application Women/Girls 00:30:00 Makeup Application Guys 00:30:00 Cleansing & Hairstyles 00:15:00 Body Products Basics 01:00:00 Be Educated On Toxins And Detoxing 01:00:00 Using Bath Products 01:00:00 Sunless Tanning 01:00:00 Body Makeup 01:00:00 The Latest In Support Garments 01:00:00 How Looking Great Makes You Feel Great 00:30:00 Module 03 Acne Treatment 01:00:00 Myths About Acne 01:00:00 The Acne Diet 01:00:00 Vitamins and Natural Ingested Acne Cures 00:30:00 Aromatherapy For Acne Treatment 01:00:00 Acne Treatments In Your Refrigerator 01:00:00 Acne Cures In Your Medicine Cabinet 01:00:00 Store Bought Topical Solutions 01:00:00 Acne Skin Care Regimen 01:00:00 Make up with Acne 01:00:00 Tetracycline 00:30:00 Light Therapy 01:00:00 Dermabrasion and Laser Therapy 00:30:00 Things Not To Do About Acne 00:30:00 Things To Do About Acne 01:00:00 Module 04 Manicure 00:15:00 Nail Structure 00:15:00 Manicure Pedicure Process 00:15:00 Giving French Manicure 00:15:00 Nail Filing 00:15:00 Nail Clipping 00:15:00 Hand Massage 00:15:00 Nail Polishing 00:15:00 Pedicure Treatment 00:30:00 Hard Skin Removal 00:15:00 Foot Massage 00:15:00 Taking care of Feet 00:15:00 Mock Exam Mock Exam- Makeup, Skin Care and Manicure 00:30:00 Final Exam Final Exam- Makeup, Skin Care and Manicure 00:30:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

These events are designed to work on the ideas introduced in Level 1: Understanding & Dealing with Everyday Racism The Six Stages Framework

These events are designed to introduce the BOOK & basic ideas behind Understanding & Dealing with Everyday Racism The Six Stages Framework

These events are designed to introduce the BOOK & basic ideas behind Understanding & Dealing with Everyday Racism The Six Stages Framework

Wouldn't sales be a 'walk in the park' without challenging customers? Why is it that some customers are so difficult to please, so quick to call 'foul' at the slightest blip and so mean with their gratitude after we've bent over backwards to accommodate them? Whether we are looking at prospective or existing customers, there is a toolkit for dealing with the most challenging of them. This course will help participants: Use broad open questions to give the customer a platform for their opinions or issues Improve listening skills to really understand what's behind the customer's challenging style Probe specific phrases to show listening and earn deeper disclosure Use silence to let challenging customers 'blow off steam' Understand the negative impact of certain phrases on a challenging customer Summarise effectively and reassure the customer of our understanding of their needs Recognise the 'behaviour cycle' and avoid emotional escalation Understand 'transactional analysis' and how to bring people from 'child' to 'adult' state Create loyalty in customers who are slow to give trust 1 What makes a customer 'challenging'? Why customers challenge us - understanding their drivers 'Wearing their shoes' - seeing things from their perspective Understanding our own personality style How to flex with a style that is different from our own Ways to quickly recognise a customer's style The benefits of flexing with a challenging customer's style 2 Practical exercise - forum theatre Participants take it in turns to deal with the trainer (who plays the role of the challenging customer) Observers stop the action when they hear or see something they deem wrong The participant in the seat gets a chance to use a suggested alternative line The participant who makes the suggestion has the chance to occupy the seat and deliver it themselves Frequent feedback from the trainer as to how the participant's words are making him feel Opportunities to rewind the action if an ill-advised line is suggested and delivered Flipchart for capturing what worked, what didn't work and why Mehrabian principle - the importance of body language and tone over words used 3 Questioning and listening skills How to use open questions to get the customer talking What questions to avoid and why The use of pauses and silence to reduce tension and build trust What listening is and what it isn't Question funnelling - how to earn deeper disclosure through probing The power of summary 4 Transactional analysis explained What is transactional analysis (TA)? Exploring the TA states and why people behave in that way under pressure How to bring challenging customers to 'adult' state to reduce tension How 'parent' or 'child' behaviours can be inadvertently triggered Understanding the 'behavioural cycle' and how to break it Mini-role play 'vignettes' to demonstrate real time impact of ill-chosen words 5 How to build trust with challenging customers Techniques for placating current challenging customers Methods that the participants have already used effectively - understanding why those methods worked and how other participants can model them Participants' experiences of trust having been lost - understanding why those experiences had that negative outcome How to 'go the extra mile' with challenging customers 6 Bringing a 'real' challenging customer to life Participants give the trainer a brief profile of a specific challenging customer of theirs 5-10 minute roleplay in which the trainer brings that individual to life Observing participants - without interrupting - make notes on what is and isn't working Trainer stops the action half-way through to give feedback on how he is feeling Participant goes back into the roleplay having recalibrated their approach based on feedback Observers give feedback on what did and didn't work Trainer comes out of character to explain the impact of the participant's words and behaviours 7 Wrap-up Key learnings from each participant Individual action planning - steps that can and will be implemented in the workplace