3921 ETC courses

Advanced Microsoft Excel Training Course on Bookkeeping Microsoft Excel is the world's most popular spreadsheet program, learning how to use the software with Osborne Training shows that you've taken one of the best Excel training courses available. Comprehensive excel courses come with up to date material to practice at home and during your class. Excel Course Content Creating worksheets, formatting text Simple and complex formulas Handling rows and columns Average, max and min functions and using charts. Use of IF Formula Summing Techniques Cell References Formula Linking Tables and Bordering Look up References (Vlookup, Hlookup,etc) Data Validation Conditional Formatting Date & Time Formulas Charts & Graphs Protection & Security Creating Pivot Table Pivot Table Analysis

Overview This comprehensive course on Clinical Data Analysis with SAS will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Clinical Data Analysis with SAS comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Clinical Data Analysis with SAS. It is available to all students, of all academic backgrounds. Requirements Our Clinical Data Analysis with SAS is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 5 sections • 30 lectures • 01:54:00 total length •Course Promo: 00:01:00 •1.1 Components of the Pharma Industry: 00:05:00 •1.2 Phases of Clinical Trials: 00:06:00 •1.3 Data and Reports in Clinical Trials: 00:04:00 •1.4 Types of Data: 00:05:00 •2.1 Clinical Study Protocol: 00:02:00 •2.2 Ethical Consent: 00:01:00 •2.3 Inclusion-Exclusion Criteria: 00:01:00 •2.4 Statistical Analysis Plan: SAP, Mockshell and CRF: 00:04:00 •3.1 General SAS Programming Steps: 00:02:00 •3.2 One Search Report: Demographics Table: 00:04:00 •3.3 Understanding the Demographics Table: 00:03:00 •3.4 Programming the Demographics Table: 00:05:00 •3.5 Importing Raw Demographic Data into the SAS: 00:04:00 •3.6 Deciding what Procedure to Use: 00:02:00 •3.7 Deriving the AGE variable: 00:10:00 •3.8 Obtaining Summary Statistics for AGE: 00:04:00 •3.9 Adding the 3rd Treatment Group using Explicit Output: 00:05:00 •3.10 Deriving the SEX variable: 00:03:00 •3.11 Obtaining Summary Statistics for SEX: 00:03:00 •3.12 Concatenating the COUNT and PERCENT Variables: 00:03:00 •3.13 Deriving the RACE Variable: 00:03:00 •3.14 Obtaining Summary Statistics for RACE: 00:03:00 •3.15 Stacking All the 3 Summary Statistics Together: 00:06:00 •3.16 Fixing the Precision Points: 00:04:00 •3.17 Transposing Data: 00:03:00 •3.18 Fixing the Order of Statistical Parameters: 00:05:00 •3.19 Building the Final Report: 00:02:00 •3.20 Putting the Final Touches to the Report: 00:11:00 •Resources - Clinical Data Analysis with SAS: 00:00:00

Overview This comprehensive course on Advanced Blockchain Coding will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Advanced Blockchain Coding comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Advanced Blockchain Coding. It is available to all students, of all academic backgrounds. Requirements Our Advanced Blockchain Coding is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 2 sections • 32 lectures • 03:55:00 total length •Module 01: Introduction: 00:03:00 •Module 02: The UTXO model: 00:07:00 •Module 03: Operations in Blockchain: 00:06:00 •Module 04: Ethereum operations: 00:09:00 •Module 05: Transaction integrity: 00:05:00 •Module 06: Smart contact processing: 00:05:00 •Module 07: Setting you up: 00:10:00 •Module 08: Remix: 00:13:00 •Module 09: Variables Part 01: 00:11:00 •Module 10: Variables Part 02: 00:06:00 •Module 11: Variables Theory: 00:05:00 •Module 12: Mappings: 00:07:00 •Module 13: Structures and arrays: 00:10:00 •Module 14: Enums and their working: 00:06:00 •Module 15: Theory of mappings and user-defined data types: 00:08:00 •Module 16: Functions and Error handling: 00:10:00 •Module 17: Code the functions: 00:05:00 •Module 18: Common Errors: 00:07:00 •Module 19: Error Handling: 00:16:00 •Module 20: Important properties of Solidity: 00:07:00 •Module 21: Inheritance and Importing: 00:05:00 •Module 22: Coding, importing and inheriting: 00:11:00 •Module 23: Project - Distributed wallet: 00:10:00 •Module 24: Project Coding Part 01: 00:05:00 •Module 25: Project Coding Part 02: 00:09:00 •Module 26: Project Coding Part 03: 00:11:00 •Module 27: Project Coding Part 04: 00:08:00 •Module 28: Project Coding Part 05: 00:08:00 •Module 29: Theory of events: 00:05:00 •Module 30: Practical Implementation of events: 00:05:00 •Module 31: Conclusion: 00:02:00 •Assignment - Advanced Blockchain Coding: 00:00:00

Overview This comprehensive course on Assertiveness and Self Confidence Development will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Assertiveness and Self Confidence Development comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Assertiveness and Self Confidence Development. It is available to all students, of all academic backgrounds. Requirements Our Assertiveness and Self Confidence Development is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 8 sections • 27 lectures • 01:18:00 total length •Welcome: 00:03:00 •Promise: 00:01:00 •Difference between Self-confidence and Self-esteem: 00:02:00 •Gratefulness: 00:04:00 •Lets First Find Yourself: 00:02:00 •Record and Watch Your Self Talk Video for better tomorrow: 00:02:00 •How you will consider your Mistakes Positive or Negative: 00:02:00 •Did you ever Recognize your Success?: 00:04:00 •Positive Mindset vs Negative Mind-set: 00:05:00 •Belief in your Decisions, followed by Positive Mindset people: 00:04:00 •Love the way you are: 00:03:00 •What is the Best Lesson I've learned as a trainer: 00:07:00 •You need to Accept your Failure, First!: 00:04:00 •Let's Overcome the fear of failure: 00:03:00 •Something which makes you Really Enjoy and comfortable: 00:03:00 •I Know I can Achieve: 00:02:00 •What is Important and What is Not Important?: 00:02:00 •Set Goal and Achieve Goal: 00:06:00 •Just Believe You can do Anything: 00:03:00 •Low Esteem per Self Analysis Cycle: 00:02:00 •Good Esteem per Self Analysis Cycle: 00:03:00 •Rate Yourself (Rank: 1 low through 5 Excellent): 00:02:00 •Smile Boss Smile COC (Certificate of Confidence): 00:02:00 •Do you Still Struggle to Love Yourself?: 00:02:00 •Do you Still Suffer from having Self Confidence or No?: 00:03:00 •Self Confidence: 00:02:00 •Assignment - Assertiveness and Self Confidence Development: 00:00:00

Overview According to the Harvard Business Review, companies that focus on reducing waste can potentially increase their profitability by up to 30%. Process Improvement: Reduce Waste seeks to address this industry requirement, offering a comprehensive dive into the methodologies, principles, and tools essential for waste identification and elimination.  Know concepts such as Lean, explore the intricacies of the eight wastes, and equip yourself with practical tools like the Swim Lane Map, Value Stream Map, and the Spaghetti Diagram.  With the rising importance of streamlined processes and waste reduction, this course presents an opportunity to stay ahead of the curve. Join the ranks of professionals pioneering waste reduction strategies.  Enrol now and transform your understanding of process improvement. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Process Improvement: Reduce Waste. It is available to all students, of all academic backgrounds. Requirements Our Process Improvement: Reduce Waste is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 7 sections • 32 lectures • 01:38:00 total length •Introduction: 00:02:00 •What is the purpose of this course?: 00:02:00 •What constitutes waste?: 00:02:00 •What is Lean?: 00:02:00 •Introduction to the 8 wastes: 00:01:00 •Defects: 00:02:00 •Over-production: 00:02:00 •Waiting: 00:02:00 •Non-utilisation of skills: 00:03:00 •Transport: 00:02:00 •Inventory: 00:02:00 •Motion: 00:02:00 •Extra-processing: 00:02:00 •Process: 00:02:00 •VA vs. NVA: 00:04:00 •Creating Value: 00:03:00 •Scenario to be used: 00:01:00 •Introduction to process mapping tools: 00:03:00 •Swim Lane Map: 00:04:00 •Swim Lane Map: Demonstration: 00:07:00 •Value Stream Map: 00:05:00 •Value Stream Map: Demonstration: 00:07:00 •SIPOC: 00:03:00 •SIPOC: Demonstration: 00:04:00 •Time Value Map: 00:03:00 •Time Value Map: Demonstration: 00:03:00 •Value Add Chart: 00:04:00 •Value Add Chart: Demonstration: 00:02:00 •Spaghetti Diagram: 00:04:00 •Spaghetti Diagram: Demonstration: 00:05:00 •Case study: 00:05:00 •Close out: 00:03:00

What will you learn in this course? Understand newspaper articles, the news and lectures and participate in discussions on a wide range of professional and specialised topics. Communicate with native speakers in all situations - everyday and formal. Deal with simple and more complex situations related to education, health system etc. Understand a wide range of simple and demanding texts and easily identify any information presented. Express yourselves spontaneously. Use language effectively for social, academic, and professional purposes. The main topics to be covered in this course are about emotions, images, mind, learning, modern life, truth & lies, technology, environment, greek culture and much more...

Quality Guarantee: Promising training excellence, satisfaction gurantee Accredited by CPD UK & Quality License Scheme Tutor Support Unlimited support via email, till you complete the course Recognised Certification: Accepted by thousands of professional bodies Start Anytime With 1 year access to the course materials Online Learning Learn from anywhere, whenever you want This is a comprehensive program designed to equip you with the knowledge and skills needed to effectively support individuals struggling with depression. Through this course, you will gain a deep understanding of the causes, symptoms and various types of depression, along with therapeutic approaches for treatment. This course at a glance Eligible to apply for the insurance Accredited by International Practitioners of Holistic Medicine (IPHM) Accredited by CPD UK Endorsed by Quality Licence Scheme Understand melancholy and the history of counselling Identify the signs of depression in both earlier and later stages Discover the relationship between depression and brain, depression and neurons, and stress and depression Learn how depression affects the brain and neurons in various ways Understand how environmental and health factors impact depression Learn how depression affects the sleep cycle or leads to sleep disorders Identify different types of depression and classification methods Understand the types of depression - dysthymia, premenstrual dysphoric disorder, bipolar depression, and atypical depression Understand how depression affects elderly people including the psychological and health factors Recognise different types of medicines that can be used to treat depression Get acquainted with different types of depression such as neurogenesis, serotonin syndrome, and tyramine Understand the various aspects of complementary alternative therapies such as yoga, omega 3 fatty acids, diet, exercise, etc that can be used to withstand depression Understand the how to use various counselling approaches such as person-centred therapy, couple therapy, gestalt therapy, CBT, REBT, etc to combat depression Why Depression Counselling Course right for you? This extensive Counselling for Depression Training is designed for those suffering from depression and who want to know quick and easy solutions to overcome the mental disease or anyone who wishes to pursue their studies in the counselling industry. This course aims to provide you with the necessary information and training to advance your career in the field of counselling and assisting people to fight depression.This course will give you an in-depth and concise understanding of the essential concepts of depression, as well as an overview of all the relatable causes of depression. You will learn what causes depression, history of counselling, symptoms to diagnose depression, and risk factors. This course will also teach you a variety of counselling techniques to combat depression at both the root and terminal levels. Upon successful completion of this Counselling for Depression Training, you will obtain theoretical counselling skills and knowledge to treat people suffering from anxiety, depression, or any mental disorder. This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example, progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Depression Counselling Course Details Accredited by International Practitioners of Holistic Medicine (IPHM) is a leading accredited organisation that certifies and regulates alternative therapists, healers, and training providers around the world. After completing the IPHM accredited course you will be eligible to apply for the insurance.   CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.   The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Course Curriculum Introduction About the Course About the Tutor What Causes Depression Introduction Melancholy and the History of Counselling Signs of Depression Depression and the Brain Depression and Neurons Stress and Depression Environmental and Health Factors Depression and Sleep Disorders Somatic Symptoms Risk Factors Different Types of Depression Classifying Depression & Different Classification Methods Cyclothymia Depression and Creative Minds Dysthymia, Pre-Menstrual Dysphoric Disorder, and Atypical Depression Dysthymia, Pre-Menstrual Dysphoric Disorder, and Atypical Depression Bipolar / Manic Depression Antenatal & Postpartum Depression Bereavement and Grief Dysthymia in Children and Adolescents Depression and the Elderly Psychosocial & Health Factors in the Elderly Different Types of Medicine Neurogenesis Monoamine Oxidase Inhibitors Serotonin Syndrome Selective Serotonin Reuptake Inhibitors Tyramine Medication Statistics and Doctors in the UK & USA Complementary Alternative Therapies Lifestyle Management, Diet, Exercise, Meditation St John's Wort (Hypericum Perforatum) Omega 3 Fatty Acids Tai Chi, Qigong Yoga Acupuncture Art Therapy & Music Therapy Counselling Approaches to Depression Person Centred Therapy Family or Couples Therapy Stepped Care Model (Approach) Psychodynamic/Dynamic Interpersonal Therapy Rational Emotive Behavioural Therapy Clinical Hypnotherapy & Cognitive Behavioural Therapy Clinical Hypnotherapy for Post Traumatic Stress Disorder Gestalt Therapy The Therapeutic Relationship Knowledge and Qualities Necessary to a Counsellor Thank You and Good Bye! Who should take this course? This depression counselling course is primarily aimed at: Therapist Psychologist Depression Counsellor Aspiring Depression Counsellor Students of Psychology and Counselling Aspiring depression counsellors or interested counsellors looking to thrive in this position are also highly encouraged to take this course to upscale one step ahead of others in terms of professional development. This training, on the other hand, is not limited to a particular profession or field of endeavour. It may also be beneficial to a broader group of people who wish to learn more about depression counselling in order to help themselves or people around them combat depression. Entry Requirements There are no academic entry requirements for this course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This depression counselling course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Certification Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

This Business English tutoring course is designed to help adult learners improve their English language skills within a professional context. Participants will focus on developing their communication skills, vocabulary, and cultural understanding necessary for success in the business world. Through practical exercises, role-plays, and industry-specific materials, learners will enhance their ability to effectively communicate in English within various business situations.  Course Duration: 12 weeks (48 sessions) Course Objectives: By the end of this course, participants will: 1. Communicate confidently and effectively in English within a business setting. 2. Expand business-related vocabulary and improve language accuracy. 3. Develop listening skills to understand business conversations and presentations. 4. Enhance reading comprehension skills for business-related texts. 5. Write accurately and coherently for business correspondence. Course Outline: Week 1: Introduction to Business English - Introduction to course objectives, expectations, and methodology - Assessment of participants' current language proficiency and individual learning goals - Overview of key business English skills and areas of focus Week 2: Business Communication Skills - Developing effective oral communication skills for business settings - Role-plays and discussions related to common business scenarios - Enhancing fluency, clarity, and confidence in expressing ideas and opinions Week 3: Business Vocabulary Expansion - Expanding business-related vocabulary and terminology - Exercises and activities to reinforce and practice key business terms - Incorporating industry-specific jargon into oral and written communication Week 4: Business Writing Skills - Improving writing skills for business correspondence - Practice exercises for emails, reports, memos, and other business documents - Enhancing clarity, coherence, and professional tone in written communication Week 5: Listening and Comprehension in Business Contexts - Developing listening skills to understand business conversations, presentations, and meetings - Authentic listening materials related to various business topics - Strategies for note-taking, understanding accents, and extracting key information Week 6: Reading and Comprehension for Business - Developing reading skills for business-related texts - Strategies for skimming, scanning, and understanding complex business documents - Identifying main ideas, supporting details, and summarising key information Week 7: Business Presentation Skills - Developing effective presentation skills for business contexts - Techniques for organising content, engaging the audience, and delivering impactful presentations - Practice sessions with feedback and guidance Week 8: Business Negotiation Skills - Enhancing negotiation skills for business interactions - Role-plays and practical exercises for successful negotiations - Polishing language and strategies for effective business communication Week 9: Business Etiquette and Cultural Understanding - Understanding business etiquette and cultural nuances in professional settings - Developing intercultural communication skills for international business contexts - Practicing effective communication in diverse and multicultural environments Week 10: Business Networking and Socialising - Developing language skills for networking and socialising in business contexts - Role-plays and exercises for effective communication at conferences, events, etc. - Polishing conversational skills, small talk, and building professional relationships Week 11: Business Grammar and Language Accuracy - Reviewing and reinforcing essential grammar rules and structures in a business context - Identification and correction of common errors in business writing and speaking - Exercises and activities to improve language accuracy Week 12: Review and Final Evaluation - Reviewing course content and addressing individual needs - Comprehensive review exercises for all language skills in a business context - Final evaluation and feedback session Note: This syllabus serves as a guideline and can be customised based on the specific needs, interests, and proficiency levels of the participants. The course may also include guest speakers or industry-specific case studies to provide further immersion and practical application of language skills.

Description: To maintain your company's reputation, you have to keep your customers satisfied. An experienced and efficient customer service can easily maintain your customers. This Level 2 Certificate in Customer Service Management will teach the aspects managing customer service. In this course, you will learn to identify links between excellence in customer service and your business policies. You will also learn to develop skills and practices that are essential elements of customer service, recognize what are employees and customers are looking for, etc. Finally, you will understand the true meaning of leadership, managing performance, and practices. Learning Outcomes: Recognise means to settle connectivities between excellence in customer service as well as your business and policies Improvise the skills and practices essential for a customer service-focused manager Detect the customers as well as what they are searching for being truly involved Recognise who are your customers and what their interests are Improve plans for generating engaged employees and satisfied customers in the related business units that you manage Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Level 2 Certificate in Customer Service Management is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Level 2 Certificate in Customer Service Management is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Customer Service Management - Updated Version Who We Are and What We Do 00:17:00 Establishing Your Attitude 00:13:00 Identifying and Addressing Customer Needs 00:12:00 Generating Return Business 00:14:00 In-Person Customer Service 00:10:00 Giving Customer Service over the Phone 00:12:00 Providing Electronic Customer Service 00:12:00 Recovering Difficult Customers 00:15:00 Understanding When to Escalate 00:14:00 Customer Service Management - Old Version Course Overview 00:05:00 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Mock Exam Mock Exam- Level 2 Certificate in Customer Service Management 00:20:00 Final Exam Final Exam- Level 2 Certificate in Customer Service Management 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Proposals are persuasive documents that are to acquire funding officially. So, it is imperative that you know how to make a convincing proposal for your personal and professional benefit. Business Proposal Making Course will help you with just that. This course has a number of tips and techniques to increase the potential success of your proposals. You will learn about the different types of funding, proposals, ten steps of proposal writing, key elements, resources, activities, and evaluation, etc. By this techniques, you will frequently make successful proposals which will further promote your value in your organization. Learning Outcomes: Identify worthy funders for your organizations on the internet to use assessable skill so that you can recognize the effectiveness of funding connected to their individual organization Explain the necessity of matching funders interests with Narrate the utilities of matching funders' interests with organizational requirements to apply this knowledge to make decisions about the legality to submit a proposal Explain and realize the fundamental components to write proposals for non-profit organizations Relate as well as realize the fundamental procedures to write proposals successfully. Elaborate proficient bondage building plans to get involved with funders and apply this information for writing a funding proposal Narrate five reasons in the least for what funding proposals could be unacceptable. Plan, write and submit a proposal in response to funders guidelines Make a strategy, write a proposal to submit for the funders' guidelines Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Business Proposal Making Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Business Proposal Making Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Modules Course Overview 00:15:00 Sources of Funding 00:15:00 Types of Proposals 00:30:00 Proposals as a Relationship Builder 00:30:00 RFPs/RFQs (Requests for Proposals or Request for Quote) 00:30:00 The Ten Steps of Proposal Writing 00:15:00 Defining the Needs and Desired Results 00:15:00 Resources and Activities and Evaluation 00:15:00 Sustainability and Budget 00:30:00 Conclusion, Introduction, and Executive Summary 00:30:00 Mock Exam Mock Exam- Business Proposal Making Course 00:20:00 Final Exam Final Exam- Business Proposal Making Course 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00