3320 ETC courses in Cardiff delivered Online

Overview Did you know that the global HR industry is currently worth around £17,48 billion? Get a chance to shine in this highly prospective and competitive field through our HR Management bundle. Our precisely crafted courses will help you establish yourself in this field! HR is more than just a division of a company. It is essential to any business and worker's success and is the lifeblood of an organisation. The Human Resources principles covered in this CPD-accredited course will adequately equip you to begin a career in the related industry. For organisations of all sizes, managing daily HR tasks is a difficult undertaking that needs the assistance of an HR consultant. Moreover, this course will give you the essential knowledge you need to create individualised training plans and effectively handle human resources-related demands. Following your successful completion, you will have highly developed abilities that will enable you to design and manage the recruiting and selection process, organise and carry out training, implement performance improvement training, and more. Along with this HR Management Complete Bundle, you will get an original hardcopy certificate, a transcript and a student ID card which will allow you to get discounts on things like music, food, travel and clothes etc. What other courses are included with this Bundle? Course 1: Level 3 Diploma Course 2: HR And Recruitment Consultant Training Course 3: Employment Law Course 4: Office Administration Certificate Course 5: Contract Manager Diploma Course 6: Payroll Management Course Course 7: GDPR Course 8: Workplace Confidentiality Course 9: Leadership & Management Diploma Course 10: Performance Management Course 11: Effective Communication Skills Learning Outcomes The students undertaking this course will get the opportunity to - Get Introduced to Human Resources (HR) Understand the employee recruitment and selection procedure Learn the skills of an effective administrator Understand the employee training and development process Learn about performance appraisal management and employee relations Benefits you'll get choosing Apex Learning: One payment, but lifetime access to 11 CPD courses Certificates, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable experience without leaving your home How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) Description Begin your HR journey with Apex Learning right away! The management of human resources is essential to the success of any company and employee. In addition to ensuring regulatory compliance, HR is in charge of keeping staff members interested and inspired to perform well. This course will provide you with the overview required to achieve your objective, whether you are entirely new to human resources, are interested in learning more about the field, or need to create a more effective HR department. Additionally, students will study about the evolving function of HR, including a historical review, important procedures and duties, and contemporary trends influencing the development of HR practices. With the help of this HR Management Bundle, you will get the core knowledge necessary to create customised training plans and effectively handle human resources-related demands.When you need them, knowledgeable teachers and mentors will be available to you and will answer any of your questions via email and chat rooms. Course Curriculum of Bundle Module 01: Introduction to Human Resource In this module we will cover the following topics: Human resource management Models of HRM The Role of the HR Department Aims of HRM HRM and personnel management Impacts HR have on Organisational Performance Module 02: Employee Recruitment and Selection Procedure In this module we will cover the following topics: Attracting candidates Advertising E-recruitment Graphology Final stages Module 03: Employee Training and Development Process In this module we will cover the following topics: The justification for training Transferring training Systematic training Types of training Effective training practices Training techniques E-learning Module 04: Performance Appraisal Management In this module we will cover the following topics: The benefit of performance management Characteristics of performance management Performance management cycle Managing performance throughout the year Reviewing performance Rating performance Dealing with under-performers Module 05: Employee Relations In this module we will cover the following topics: Strategic Employee Relations Practice of Industrial Relations Employee Voice Employee Communications Module 06: Motivation and Counselling In this module we will cover the following topics: The process of motivation Types of motivation Motivation theory Motivation strategies Module 07: Ensuring Health and safety at the Workplace In this module we will cover the following topics: Managing Health and Safety At Work The importance of health and safety in the workplace Benefits of workplace health and safety Health and safety policies Conducting risk assessments Accident prevention Measuring health and safety performance Health and safety training Module 08: Employee Termination In this module we will cover the following topics: Redundancy Dismissal Relieving Letter Retirement Module 09: Employer Record and Statistics In this module we will cover the following topics: Introduction The necessity for Personnel Records Information in Personnel Records Formats of Personnel Records Module 10: Essential UK Employment Law In this module we will cover the following topics: Introduction Wages Dismissal Equality Working Parents' Rights Data Protection (GDPR) Course 2: HR And Recruitment Consultant Training Introduction to Recruitment: Importance and Implications An Overview of the Recruitment Industry The UK Recruitment Legislation Sales and Selling in the Recruitment Industry The Recruitment Process Key Performance Indicators for the Recruitment Industry Candidate Attraction for Recruitment Candidate Management Candidate Interview Processes And many more... Course 3: Employment Law Basic of Employment Law Legal Recruitment Process Employment Contracts Employee Handbook Disciplinary Procedure National Minimum Wage & National Living Wage Parental Right, Sick Pay & Pension Scheme Discrimination in the Workplace Health & Safety at Work Dismissal, Grievances and Employment Tribunals Workplace Monitoring & Data Protection Course 4: Office Administration Certificate Introduction to Office Administration Skills of an Effective Administrator Business Writing Skills Communication Skills Managing Meetings and Giving Feedback Organisational Skills Telephone Etiquette Negotiation Techniques Conflict Management Stress Management Time Management Course 5: Contract Manager Diploma Introduction to Contract Management Classification of Contracts Contract Lifecycle - Understanding The Stages Principles of English Contract Law Contract Management Plan & Efficiency Contract Manager's Roles, Responsibilities & Career Opportunities And many more... Course 6: Payroll Management Course Payroll System in the UK Payroll Basics Company Settings Legislation Settings Pension Scheme Basics Pay Elements The Processing Date Adding Existing Employees Adding New Employees Payroll Processing Basics Entering Payments Pre-Update Reports Updating Records e-Submissions Basics Process Payroll (November) Employee Records and Reports Editing Employee Records Process Payroll (December) Resetting Payments Quick SSP An Employee Leaves Final Payroll Run Reports and Historical Data Year-End Procedures Course 7: GDPR GDPR Basics GDPR Explained Lawful Basis for Preparation Rights and Breaches Responsibilities and Obligations Course 11: Workplace Confidentiality Module 01: Introduction to workplace confidentiality Module 02: Business Etiquettes and Types of Confidentiality Module 03: The Importance of Confidentiality Module 04: Confidentiality with Co-workers Module 05: Preventing Confidentiality Breach Module 06: How Employers Can Protect Confidential Information Course 9: Preventing Workplace Violence and Harassment Section 1: Workplace Management: Violence What Is Workplace Harassment? Identifying the Bully How to Handle Workplace Violence Risk Assessment Being the Victim Checklist for Employers Interview Process Investigation Process Developing a Workplace Harassment Policy Section 2: Workplace Management: Harassment The Background Developing an Anti-Harassment Policy Policies in the Workplace Proper Procedures in the Workplace False Allegations Other Options Sexual Harassment Mediation Conflict Resolution The Aftermath Course 10: Performance Management Performance Management Introduction Performance Key Performance Indicators Reporting Rewarding Conclusion Course 11: Effective Communication Skills Business Communication Verbal and Non-verbal Communication Written Communication Electronic Communication Communicating with Graphics Effectively Working for Your Boss CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course bundle is designed for people who are - Looking to pursue a career in Human Resourse (HR). Willing to upgrade their skills. Trying to build an efficient workforce in HR. Working on boosting office productivity. Willing to ensure an employee friendly workplace. Requirements Our HR Management(HR) course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path HR has a huge job field. This course bundle will help the learners to pursue jobs that have huge demand in the job market, such as- Human resources officer Equalities officer Human Resources Assistant. HR Specialist Administrative Officer

Register on the Website Hacking From Scratch today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get an e-certificate as proof of your course completion. The Website Hacking From Scratch is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Website Hacking From Scratch Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Website Hacking From Scratch, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16.  Course Content Course Introduction Course Introduction 00:02:00 Preparation - Creating a Penetration Testing Lab Lab Overview & Needed Software 00:08:00 Installing Kali 2019 As a Virtual Machine Using a Ready Image 00:10:00 Installing Kali 2019 As a Virtual Machine 00:10:00 Installing Metasploitable As a Virtual Machine 00:04:00 Preparation - Linux Basics Basic Overview of Kali Linux 00:05:00 The Linux Terminal & Basic Linux Commands 00:11:00 Configuring Metasploitable & Lab Network Settings 00:06:00 Website Basics What is a Website? 00:04:00 How To Hack a Website? 00:04:00 Information Gathering Gathering Information Using Whois Lookup 00:05:00 Discovering Technologies Used On The Website 00:06:00 Gathering Comprehensive DNS Information 00:10:00 Discovering Websites On The Same Server 00:04:00 Discovering Subdomains 00:05:00 Discovering Sensitive Files 00:07:00 Analysing Discovered Files 00:04:00 Maltego - Discovering Servers, Domains & Files 00:08:00 Maltego - Discovering Websites, Hosting Provider & Emails 00:05:00 File Upload Vulnerabilities What are they? And How To Discover & Exploit Basic File Upload Vulnerabilities 00:07:00 HTTP Requests - GET & POST 00:04:00 Intercepting HTTP Requests 00:07:00 Exploiting Advanced File Upload Vulnerabilities 00:05:00 Exploiting More Advanced File Upload Vulnerabilities 00:04:00 [Security] Fixing File Upload Vulnerabilities 00:06:00 Code Execution Vulnerabilities What are they? & How To Discover & Exploit Basic Code Execution Vulnerabilities 00:07:00 Exploiting Advanced Code Execution Vulnerabilities 00:06:00 [Security] - Fixing Code Execution Vulnerabilities 00:06:00 Local File Inclusion Vulnerabilities (LFI) What are they? And How To Discover & Exploit Them 00:06:00 Gaining Shell Access From LFI Vulnerabilities - Method 1 00:07:00 Gaining Shell Access From LFI Vulnerabilities - Method 2 00:11:00 Remote File Inclusion Vulnerabilities (RFI) Remote File Inclusion Vulnerabilities - Configuring PHP Settings 00:04:00 Remote File Inclusion Vulnerabilities - Discovery & Exploitation 00:06:00 Exploiting Advanced Remote File Inclusion Vulnerabilities 00:03:00 [Security] Fixing File Inclusion Vulnerabilities 00:06:00 SQL Injection Vulnerabilities What is SQL 00:06:00 Dangers of SQL Injections 00:03:00 SQL Injection Vulnerabilities - SQLi In Login Pages Discovering SQL Injections In POST 00:08:00 Bypassing Logins Using SQL Injection Vulnerability 00:05:00 Bypassing More Secure Logins Using SQL Injections 00:06:00 [Security] Preventing SQL Injections In Login Pages 00:08:00 SQL Injection Vulnerabilities - Extracting Data From The Database Discovering SQL Injections in GET 00:07:00 Reading Database Information 00:05:00 Finding Database Tables 00:04:00 Extracting Sensitive Data Such As Passwords 00:04:00 SQL Injection Vulnerabilities - Advanced Exploitation Discovering & Exploiting Blind SQL Injections 00:06:00 Discovering a More Complicated SQL Injection 00:07:00 Extracting Data (passwords) By Exploiting a More Difficult SQL Injection 00:05:00 Bypassing Filters 00:05:00 Bypassing Security & Accessing All Records 00:09:00 [Security] Quick Fix To Prevent SQL Injections 00:07:00 Reading & Writing Files On The Server Using SQL Injection Vulnerability 00:06:00 Getting A Reverse Shell Access & Gaining Full Control Over The Target Web Server 00:08:00 Discovering SQL Injections & Extracting Data Using SQLmap 00:07:00 [Security] - The Right Way To Prevent SQL Injection 00:05:00 XSS Vulnerabilities Introduction - What is XSS or Cross Site Scripting? 00:03:00 Discovering Basic Reflected XSS 00:04:00 Discovering Advanced Reflected XSS 00:05:00 Discovering An Even More Advanced Reflected XSS 00:07:00 Discovering Stored XSS 00:03:00 Discovering Advanced Stored XSS 00:04:00 XSS Vulnerabilities - Exploitation Hooking Victims To BeEF Using Reflected XSS 00:06:00 Hooking Victims To BeEF Using Stored XSS 00:04:00 BeEF - Interacting With Hooked Victims 00:04:00 BeEF - Running Basic Commands On Victims 00:04:00 BeEF - Stealing Credentials/Passwords Using A Fake Login Prompt 00:02:00 Installing Veil 3.1 00:06:00 Bonus - Veil Overview & Payloads Basics 00:07:00 Bonus - Generating An Undetectable Backdoor Using Veil 3 00:10:00 Bonus - Listening For Incoming Connections 00:07:00 Bonus - Using A Basic Delivery Method To Test The Backdoor & Hack Windows 10 00:07:00 BeEF - Gaining Full Control Over Windows Target 00:04:00 [Security] Fixing XSS Vulnerabilities 00:07:00 Insecure Session Management Logging In As Admin Without a Password By Manipulating Cookies 00:06:00 Discovering Cross Site Request Forgery Vulnerabilities (CSRF) 00:07:00 Exploiting CSRF Vulnerabilities To Change Admin Password Using a HTML File 00:07:00 Exploiting CSRF Vulnerabilities To Change Admin Password Using Link (Preview) 00:06:00 [Security] The Right Way To Prevent CSRF Vulnerabilities 00:09:00 Brute Force & Dictionary Attacks What Are Brute Force & Dictionary Attacks? 00:04:00 Creating a Wordlist 00:07:00 Launching a Wordlist Attack & Guessing Login Password Using Hydra 00:14:00 Discovering Vulnerabilities Automatically Using Owasp ZAP Scanning Target Website For Vulnerabilities 00:04:00 Analysing Scan Results 00:04:00 Post Exploitation Post Exploitation Introduction 00:04:00 Interacting With The Reverse Shell Access Obtained In Previous Lectures 00:07:00 Escalating Reverse Shell Access To Weevely Shell 00:08:00 Weevely Basics - Accessing Other Websites, Running Shell Commands etc 00:07:00 Bypassing Limited Privileges & Executing Shell Commands 00:05:00 Downloading Files From Target Webserver 00:05:00 Uploading Files To Target Webserver 00:08:00 Getting a Reverse Connection From Weevely 00:08:00 Accessing The Database 00:09:00

Duration 1.875 Days 11.25 CPD hours This course is intended for The job roles best suited to the material in this course are: team leaders, project managers, managers of scrum teams, teams transitioning to scrum, professionals intending to pursue the scrum master certification. Overview How to use the Scrum Framework to deliver products and services faster and with higher quality. How to leverage lean principles to identify waste in a system, process, or organization. Techniques and metics Scrum Masters use to improve. team happiness and performance. The patterns and practices of high-performing teams. How the Scrum Master role scales in an Agile implementation. This course is an adaptive, repeatable process that equips individuals and organizations in how to thrive in a world where change is the only constant. From Fortune 100 companies (Google, Amazon, Apple, etc) to nonprofits. Scrum has a proven record of reducing burnout, doubling throughput in half the time, and increase employee happiness. Core Scrum The Scrum Framework The Origins of Scrum (Optional) The Scrum Team Developers Scrum Master Leadership/Management Scrum Events The Sprint Product Backlog Re1nement Estimation Sprint Planning Sprint Review Sprint Retrospective Daily Scrum Scrum Artifacts Lean Principles Describe a Kaizen mindset and explain how small, iterative changes can lead to revolutionary leaps. Describe the three pillars of Scrum ? Transparency, Inspection, and Adaptation,? which implement the work of Ogunnaike and Ray. Explain the importance of reducing and eliminating waste in the system. Perform a root-cause analysis (e.g., using the ?5 Whys? technique). Assess the Process EZciency of their Scrum Team and recall that the de1nition of Lean is a Process EZciency of 25% or higher. Explain how the work of Takeuchi and Nonaka on Lean and the Toyota Production System paved the way for Scrum. Describe the origins of the name ?Scrum? from Takeuchi and Nonaka?s ?New New Product Development Game. Recognize that a Lean mindset suggests that you address a defect immediately after it is identi1ed as opposed to a mindset where defects are stored to be 1xed later. Agile Manifesto Recognize the four values of the Agile Manifesto and their signi1cance in the context of complex adaptive systems. Identify the 12 principles of the Agile Manifesto and describe their function in guiding practices that support teams in implementing and executing with agility. Explain that Scrum is one of the driving forces that gave rise to the Agile movement and predates the Agile Manifesto. Explain why the majority of ?Agile? teams are late, over-budget, and with unhappy customers (i.e., not agile) and explain what needs to be done to 1x that. Patterns of High Performing Teams Yesterday?s Weather Happiness Metric Teams that Finish Early Accelerate Faster Stable Teams Swarming Interrupt Buffer Good Housekeeping (formerly Daily Clean Code) Scrum Emergency Procedure Scrum@Scale Descaling Scaling the Scrum Master Registered Scrum Master Credential Access and complete the Registered Scrum Master by Scrum Inc. exam. Download their Registered Scrum Master Credential (upon successful completion of the exam). Be Recognized in the International Registry of Agile ProfesstionalsTM State the renewal process. Additional course details: Nexus Humans Agile Scrum training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Agile Scrum course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Description: Customer Service and Relation Management Diploma This Diploma in Customer Service and Relation Management aims to address the development of service industries and the need for customer-supplier relationship. This program equips one with knowledge and skills related to service marketing, customer service, customer relationship management, service design, service quality management, etc. Customer Relationship Management (CRM) is a business strategy for maximizing shareholder value through acquiring, enhancing and retaining desired customers. This course will examine the concepts, processes and technologies an organization uses to achieve superior performance through client intelligence. Aligning business activities around the client creates an opportunity to collect an extensive quantity of client-related descriptive and behavioural data, which shall be very useful. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Customer Service and Relation Management Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience or qualification required for this course, it is available for all students from any academic background. Requirements Our Customer Service and Relation Management Diploma is fully compatible with any kind of device. Whether using a Windows computer, Mac, smartphone or tablet, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course, you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Understanding Customer Service Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer 00:08:00 Customer Service and the Telephone 00:08:00 Handling Complaints 00:12:00 Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques FREE 00:09:00 Formal and Informal Communication 00:02:00 Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication 00:13:00 Electronic Communication 00:19:00 Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals FREE 00:10:00 Energy Distribution 00:09:00 Time Logs 00:11:00 Personal World View 00:10:00 Strengths 00:09:00 A Building Your Toolbox 00:10:00 Establishing Your Action Plan 00:11:00 Customer Service What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing Your Script 00:45:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Who are Your Customers? 00:15:00 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Customer Relationship Management Training Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 The Development Team 00:15:00 Evaluating and Reviewing Your Program 00:15:00 Relationship with Customers Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Relations and Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Becoming A Customer Service Professional Module One - Getting Started 00:30:00 Module Two: The Importance of Safety 00:15:00 Module Three - Establishing Your Attitude 01:00:00 Module Four - Identifying and Addressing Customer Needs 01:00:00 Module Five - Generating Return Business 01:00:00 Module Six - In-Person Customer Service 01:00:00 Module Seven - Giving Customer Service over the Phone 01:00:00 Module Eight - Providing Electronic Customer Service 01:00:00 Module Nine - Recovering Difficult Customers 01:00:00 Module Ten - Understanding When to Escalate 01:00:00 Module Eleven - Ten Things You Can Do to WOW Customers Every Time 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Mock Exam - Customer Service and Relation Management Diploma 00:20:00 Final Exam Final Exam - Customer Service and Relation Management Diploma 00:20:00 Certificate & Transcript Order Your Certificates and Transcripts 00:00:00

Description: A certificate in Information technology from an internationally recognized institution will increase your career opportunity very much. The Certified Information Systems Professional - Complete Video Training course provides you extensive lessons about the Information System field. Divided into four parts, the course teaches you how to be a certified auditor, security manager, security officer and security professional. Certified Information Systems Auditor (CISA) section illustrates you the process of auditing information systems while the Certified Information Security Manager (CISM) part deals with the information security issues. Here, you will learn the system of information security program development, incident management, and risk management. Next, Certified Information Systems Security Officer (CISSO) course teaches how to be an excellent information system security officer by utilising the information system in the security field. Finally, the Certified Information Systems Security Professional (CISSP) section shows you the path for becoming a security professional by focusing the security issues such as asset security, communication and network security, security operations, etc. In short, the bundle video course will help you to achieve certification in above four fields and helps you to know the practical knowledge about Information System. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Certified Information Systems Professional - Complete Video Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Certified Information Systems Professional - Complete Video Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. The Process of Auditing Information Systems Management of the Audit Function FREE 00:20:00 ISACA IT Audit and Assurance Standards and Guidelines 01:16:00 Risk Analysis 00:21:00 Internal Controls 00:17:00 Performing An IS Audit 01:07:00 Control Self-Assessment 00:09:00 The Evolving IS Audit Process 00:12:00 Governance and Management of IT Corporate Governance 00:06:00 IT Governance 00:02:00 IT Monitoring and Assurance Practices for Board and Senior Management 00:40:00 Information Systems Strategy 00:05:00 Maturity and Process Improvement Models 00:01:00 IT Investment and Allocation Practices 00:05:00 Policies and Procedures 00:17:00 Risk Management 00:31:00 IS Management Practices 00:50:00 IS Organizational Structure and Responsibilities 00:17:00 Auditing IT Governance Structure and Implementation 00:06:00 Business Continuity Planning 00:37:00 Information Systems Acquisition, Development and Implementation Business Realization 01:21:00 Project Management Structure 00:08:00 Project Management Practices 00:18:00 Business Application Development 00:42:00 Business Application Systems 00:38:00 Alternative Forms of Software Project Organization 00:03:00 Alternative Development Methods 00:10:00 Infrastructure Development/Acquisition Practices 00:09:00 Information Systems Maintenance Practices 00:09:00 System Development Tools And Productivity Aids 00:05:00 Business Process Reengineering And Process Change Projects 00:08:00 Application Controls 00:07:00 Auditing Application Controls 00:14:00 Auditing Systems Development, Acquisition And Maintenance 00:08:00 Information Systems Operations, Maintenance and Support Information Systems Operations 00:19:00 Information Systems Hardware 00:13:00 IS Architecture and Software 00:39:00 Network Infrastructure 01:16:00 Disaster Recovery Planning 00:19:00 Protection of Information Assets Importance Of Information Security 00:43:00 Logical Access 00:37:00 Network Infrastructure Security 00:39:00 Auditing Information Security Management Framework 00:03:00 Auditing Network Infrastructure Security 00:13:00 Environmental Exposures and Controls 00:02:00 Physical Access Exposures and Controls 00:05:00 Mobile Computing 00:05:00 Information Security Governance Information Security Governance Overview FREE 00:25:00 Effective Information Security Governance 00:24:00 Information Security Concepts and Technologies 00:20:00 Information Security Manager 00:09:00 Scope and Charter of Information Security Governance 00:10:00 Information Security Governance Metrics 00:23:00 Information Security Strategy Overview 00:02:00 Creating Information Security Strategy 00:36:00 Determining Current State Of Security 00:06:00 Information Security Strategy Development 00:10:00 Strategy Resources 00:40:00 Strategy Constraints 00:07:00 Action Plan to Implement Strategy 00:20:00 Information Risk Management Risk Management Overview 00:16:00 Good Information Security Risk Management 00:15:00 Information Security Risk Management Concepts 00:13:00 Implementing Risk Management 00:17:00 Risk Assessment 00:39:00 Controls Countermeasures 00:23:00 Recovery Time Objectives 00:18:00 Risk Monitoring and Communication 00:04:00 Information Security Program Development Development of Information Security Program 00:11:00 Information Security Program Objectives 00:09:00 Information Security Program Development Concepts 00:14:00 Scope and Charter of Information Security Program Development 00:22:00 Information Security Management Framework 00:16:00 Information Security Framework Components 00:12:00 Information Security Program Resources 01:04:00 Implementing an Information Security Program 00:27:00 Information Infrastructure and Architecture 00:14:00 Information Security Program 00:14:00 Security Program Services and Operational Activities 00:45:00 Information Security Incident Management Incident Management Overview 00:28:00 Incident Response Procedures 00:29:00 Incident Management Organization 00:19:00 Incident Management Resources 00:36:00 Incident Management Objectives 00:14:00 Incident Management Metrics and Indicators 00:17:00 Current State of Incident Response Capability 00:11:00 Developing an Incident Response Plan 00:32:00 BCP DRP 00:36:00 Testing Response and Recovery Plans 00:10:00 Executing the Plan 00:27:00 Information Systems Security Officer Risk Management FREE 00:58:00 Security Management 00:58:00 Authentication 01:01:00 Access Control 01:20:00 Security Models 01:01:00 Operations Security 01:10:00 Symmetric Cryptography and Hashing 01:19:00 Asymmetric Cryptography and PKI 01:31:00 Network Connections 01:28:00 Network Protocols and Devices 01:31:00 Telephony, VPNs and Wireless 01:13:00 Security Architecture 01:02:00 Software Development Security 01:05:00 Database Security and System Development 01:00:00 Malware and Software Attacks 00:17:00 Business Continuity 00:44:00 Disaster Recovery 00:53:00 Incident Management, Law, and Ethics 01:06:00 Physical 00:38:00 Information Systems Security Professional Security and Risk Management FREE 00:24:00 Asset Security 00:12:00 Security Engineering 00:15:00 Communication and Network Security 00:10:00 Identity and Access Management 00:10:00 Security Assessment and Testing 00:12:00 Security Operations 00:36:00 Software Development Security 00:13:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

AAT Training: Why Study AAT? Want a new direction for your career? Think Accountancy, according to statistics, the average salary for Accountants is £50,000, it is the sector where the employ-ability rate is higher than any other sector. Whether you're a school leaver, already employed or simply looking for a career change a career in accountancy could be a real option for you. What is AAT? The AAT is an internationally recognised accounting qualification and over 100,000 people are currently benefiting from gaining an AAT qualification and full AAT membership. Gaining the qualification will help you support yourself throughout your accountancy career. What are the benefits after I finish AAT Courses? A newly qualified AAT member can expect to earn an average of £21,600. Moreover, the AAT member will have been earning throughout their training and will have avoided student debt. Accounting technicians work at all levels of finance and accounting, depending on the level of their career. Some accounting technicians work as accounts clerks, others go on to become managing directors or finance directors of well-known companies. Some go to work as a self-employed accountant as AAT allows the student to become Accredited. Professional or Industry specific qualification. AAT Qualification AAT provides a range of accounting and bookkeeping qualification. If you prefer to pursue your career as an accountant you may choose to go for the AAT Accounting qualification. However, if you prefer to build your career as a bookkeeper, you may choose to go for the AAT Bookkeeping qualification. Osborne Training is an AAT Approved Training Provider with centres in London, Watford, Birmingham and various other locations. By taking the Association of Accounting Technicians qualification with our Institute, you will make one of the greatest decision of your career. AAT Accounting Courses First of all, the AAT qualification consists of four progressive qualification levels (1, 2, 3 & 4) which will cover the key areas of Financial Accounting, Management Accounting, Taxation, Audit and Report Writing. Although, you can start from Level 1, you may start from Level 2 if you have basic math and numeracy skills. In order to complete the full AAT Accounting qualification and gain full membership of the AAT, you will need to complete Level 3 and Level 4. Level 2 is recommended as an entry-level if you have no experience or knowledge of accounting and bookkeeping. The AAT qualification for accounting is broken down into three levels: AAT Level 2 Foundation Certificate in Accounting (5 Papers/Subjects) AAT Level 3 Advanced Diploma in Accounting (6 Papers/Subjects) Finally AAT Level 4 Professional Diploma in Accounting (6 Papers/Subjects) Hence, the AAT Accounting Qualification gives you practical, internationally recognised finance and accountancy skills that can open doors for you in any industry across the world. Finally, AAT offers a range of benefits for student members (including study support, career advice to help find the perfect job and exclusive discounts), as well as a route to progress into chartered accountancy. Moreover, if you choose to further your studies with any of the leading chartered accountancy professional bodies like ACCA, CIMA, CIPFA etc. your AAT qualification could make you eligible for generous exemptions.

Course Overview Learning Sign languages allows you to communicate with the deaf community and gives you the opportunity to support them in a variety of ways. In addition, this skill set can be beneficial for your professional life if you want to work in the relevant industries. Develop your skills in British Sign Language through the British Sign Language Level 1 course. From this British Sign Language Level 1 course, you will learn the core principles of BSL. The easy-to-follow modules will help you build your competence in fingerspelling. Step by step, you will learn how to describe family, colours, numbers, animals and more. This course will teach you the signs to describe a person and clothes. You will also learn how to exchange personal information using BSL. This British Sign Language Level 1 course is the perfect place to build your foundation in BSL. In addition, it will also provide you with a certificate of achievement. This certificate will add extra value to your resume. Enrol now and start learning! What You Will Learn Learn the basic concept of British Sign Language Understand the principles of fingerspelling Know how to exchange personal information in BSL Develop the skills to describe colour, number, animals etc Know how to describe a person or clothes in BSL Why Should You Choose this British Sign Language Level 1 Course Lifetime access to the course No hidden fees or exam charges CPD Qualification Standards certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment, and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential Who is this Course for? The British Sign Language Level 1 course is designed for individuals interested in learning BSL. This course will be highly beneficial for people who wish to pursue a career in the relevant industries. Requirements Our British Sign Language Level 1 course is fully compatible with any kind of device. Whether you are using Windows computers, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path This British Sign Language Level 1 course will assist you in pursuing a career in the relevant fields  SEN Teaching Assistant (Salary Range £19,000-£23,000) BSL Interpreter (Salary Range £20,000-£35,000) British Sign Language Course (Level 1) What is British Sign Language? 00:01:00 Introduction to BSL and Fingerspelling Fingerspelling A-Z with Subtitles 00:02:00 Fingerspelling A-Z without Subtitles 00:01:00 Fingerspelling A-Z 00:05:00 Fingerspelling Right or Left Handed 00:01:00 A to Z Cards 00:01:00 1st Name A to Z in 3 parts - Fingerspelling 00:07:00 1st Name A to Z Fingerspelling 00:10:00 Fingerspelling - Fill in the blanks 00:02:00 Fingerspelling - Fill in the Blanks Q&A 00:10:00 What is my name and Live, Where? (UK) 00:03:00 Who am I and Live Where in UK 00:10:00 Exchanging Personal Information Meeting People and Introduction with Subtitles 00:02:00 Meeting People and Introduction without Subtitles 00:02:00 Questions Signs with without Subtitles 00:01:00 Family sentences Homework 00:04:00 Meeting People 00:10:00 Families Families 00:10:00 Families Sign Part 1 with Subtitles 00:01:00 Families Sign Part 2 with Subtitles 00:02:00 Families Sign Part 1 without Subtitles 00:01:00 Families Sign Part 2 without Subtitles 00:02:00 Numbers (Time, Calendar and Money) Number 0 to 100 00:05:00 Numbers - Handouts 00:10:00 Numbers 00:02:00 Numbers - Answer 00:10:00 Bingo Numbers Games 00:02:00 BINGO 4 Games 00:10:00 Phone Numbers 00:10:00 Time and Calendar Signs with Subtitles 00:01:00 Time and Calendar without Subtitles 00:01:00 Calendars 00:10:00 Calendars Birthday Ages and Names 00:10:00 What is the Time? With Subtitles 00:01:00 What is the Time? Without Subtitles 00:01:00 What is the time - Answers 00:10:00 Calendar Signs with Subtitles 00:05:00 Calendar Signs without Subtitles 00:05:00 Birthday, When? 00:02:00 Birthday When - Answers 00:10:00 Colours Colour Signs with Subtitles 00:01:00 Colour Signs without Subtitles 00:01:00 Colours 00:04:00 Colours - Handouts 00:15:00 Draw a colour Elephant 00:02:00 Handout Answer - Draw a Colour Elephant 00:00:00 Transports Transports - Handouts 00:10:00 Transports sign with Subtitles 00:02:00 Transports sign without Subtitles 00:02:00 Transport and Time Signs with Subtitles 00:01:00 Transport and Time Signs without Subtitles 00:01:00 Weather Weather Signs with Subtitles 00:01:00 Weather Signs without Subtitles 00:01:00 Weather - Handouts 00:10:00 Weather and Questions 00:01:00 Directions Directions Signs with Subtitles 00:02:00 Directions Signs without Subtitles 00:02:00 Directions - Handouts 00:05:00 Questions for Directions Signs with Subtitles 00:01:00 Questions on Directions Signs without Subtitles 00:01:00 Non-Manual Features (NMF) in BSL 00:10:00 Affirmative & Negative Signs with Subtitles 00:01:00 Affirmative & Negative Signs without Subtitles 00:01:00 Affirmative and Negative - Handouts 00:10:00 Activities/Hobbies and Sports Activities Interests and Sports Handouts 00:10:00 Information about different clubs 00:10:00 Interests and Hobbies with Subtitles 00:03:00 Interests and Hobbies without Subtitles 00:01:00 Sports Signs with Subtitles 00:03:00 Sports Signs without Subtitles 00:03:00 Hobbies/Interests Questions with Subtitles 00:01:00 Hobbies/Interests Questions without Subtitles 00:01:00 Sports Clubs 00:01:00 Description of A Person and Clothes Description of a Person with Subtitles 00:04:00 Description of a Person without Subtitles 00:04:00 Describing a Person 00:10:00 Describing Clothes with Subtitles 00:02:00 Describing Clothes without Subtitles 00:02:00 Wearing Clothes 00:15:00 Animals A -Z of Animals with Subtitles 00:02:00 A -Z of Animals without Subtitles 00:02:00 Animal A to Z - Handsout 00:20:00 Questions about Pets with Subtitles 00:01:00 Questions about Pets without Subtitles 00:01:00 STUDY About Pets 00:02:00 STUDY ANSWERS About Pets 00:01:00 Numbers (Money) Money Signs (Part 1) with Subtitles 00:01:00 Money Signs (Part 1) without Subtitles 00:01:00 Money Signs (Part 2) with Subtitles 00:01:00 Money Signs (Part 2) without Subtitles 00:01:00 How Much is it? 00:01:00 How much is it - Answers 00:01:00 Foods and Drinks Foods and Drinks with Subtitles 00:09:00 Foods and Drinks without Subtitles 00:09:00 Food and Drinks - Handouts 00:12:00 Hurley's Food and Drink Menu with Images 00:09:00 Hurley's Food and Drink Menu without Images 00:09:00 HANDOUT Top Eat Menu 00:02:00 Hurley' s Food and Drink Menu 00:10:00 STUDY At the Restaurant 00:10:00 STUDY HANDOUT ANSWERS At the Restaurant 00:02:00 Exam STUDY: BSL LEVEL 1 EXAM 00:04:00 STUDY ANSWERS : BSL LEVEL 1 EXAM 00:01:00

Description: The series CompTIA A+ 900 Certification - Complete Video Course provides an extensive lesson about CompTIA A+ 900 Certification. A+ Certification is one of the leading certificates in the computer industry. It certifies the competency of PC Service Specialists. Sponsored by CompTIA - the Computing Technology Industry Association, and tests, the course is administered by Pearson VUE. The course includes more than 50 lessons related to the Computer industry. The course starts by describing firmware and BIOS configuration options. After that, the course will teach you about the motherboard basics including motherboard sizes, form factors, and AMD CPU socket types. The course also includes topics such as Expansion slots, RAM types and features, install and configure PC expansion cards, install and configure storage device, CPU's and cooling methods and PC connection interfaces. The course will also focus on power supplies, PC connectors, printing technologies, networking tools, etc. In short, the course provides all the necessary information about computer hardware and operating system. Assessment & Certification To achieve a formal qualification, you are required to book an official exam separately with the relevant awarding bodies. However, you will be able to order a course completion CPD Certificate by paying an additional fee. Hardcopy Certificate by post - £19 Soft copy PDF via email - £10 Requirements Our CompTIA A+ 900 Certification - Complete Video Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Configuring BIOS Firmware FREE 00:07:00 BIOS Configuration Options 00:25:00 Motherboards Motherboard Sizes Form Factors 00:14:00 The Motherboard 00:12:00 AMD CPU Socket Types 00:11:00 Expansion Slots Expansion Cards 00:13:00 Bus Speeds 00:28:00 RAM Types and Features Memory 00:06:00 Types of RAM 00:07:00 Install and Configure PC Expansion Cards Ports 00:11:00 SCSI Connections 00:14:00 Audio Video Connections 00:26:00 Install and Configure Storage Devices Storage Devices 00:17:00 Hard Drives 00:17:00 Media Capacity 00:21:00 CPU's and Cooling Methods CPU Types and Characteristics 00:14:00 PC Connection Interfaces Physical Connections USB 00:11:00 Physical Connections VGA 00:11:00 Wireless Connections Bluetooth 00:06:00 Power Supplies Power Supply Specifications 00:16:00 Custom Computer Specifications What is a Standard Client 00:13:00 Audio Video Editing Workstations 00:08:00 Installing Displays Display Device Types 00:20:00 Backlighting 00:12:00 PC Connectors DVI to HDMI 00:13:00 Installing Peripheral Standard Input Device Types 00:16:00 Expansion Card Types 00:11:00 Multimedia Devices 00:11:00 Installing Multifunction Devices and SOHO Networks SOHO Networks 00:17:00 WPS 00:16:00 Encryption 00:14:00 Printer Technologies Printers 00:02:00 Printer Technologies Topic B Inkjet Printers 00:13:00 Printer Maintenance Technical Printer Components 00:09:00 Local and Network-Based Printers 00:22:00 Networking Network Interface Card Characteristics 00:20:00 Fiber Optic Cables 00:14:00 Properties and Characteristics of TCP/IP TCP IP 00:14:00 IP Address Classes 00:14:00 Addressing Schemes 00:17:00 TCP vs. UDP Ports 00:09:00 LDAP 00:04:00 Wi-Fi Networking Standards and Encryption Types Standards 00:03:00 Install and Configure SOHO Wireless/Wired Router Setting up your Router 00:10:00 Define Appropriate NAT Policies 00:16:00 Architecture and Internet Connection Types LANs 00:08:00 Network Topologies 00:11:00 ISPs 00:06:00 Networking Tools Cable Testers 00:13:00 Laptop Hardware Components Laptops 00:09:00 Laptop Expansion Options 00:10:00 Auto-Switching and Fixed Input Power Supplies 00:09:00 Mobile Devices What is Mobile Technology 00:09:00 Mobile Device Features 00:09:00 Bluetooth Configuration Method 00:08:00 Mobile Device Ports and Accessories Mobile Device Connection Types 00:10:00 Troubleshooting Mobile Devices 00:11:00 Troubleshooting Theory Troubleshooting Theory 00:16:00 Boot to Incorrect Device 00:16:00 PC Indicator Lights 00:10:00 Repair vs. Replace 00:10:00 Troubleshooting RAID Arrays and Hard Drives Drive and Array Troubleshooting Tools 00:06:00 Common RAID Array Issues 00:17:00 Troubleshooting Video Common Video and Display Issues 00:01:00 Troubleshooting Network Issues Common Network Issues 00:12:00 Troubleshooting Printers Common Printer Troubleshooting Tools 00:14:00 Windows Operating Systems Microsoft Windows 00:12:00 Microsoft Windows Features 00:17:00 Other Operating Systems 00:15:00 Installation Types 00:14:00 Customizing System Options 00:19:00 Command Line Tools The Command Prompt 00:12:00 Microsoft Operating System Features and Tools Administrative Tools 00:41:00 Task Manager 00:28:00 Memory Diagnostic Tool 00:46:00 Control Panel Utilities The Control Panel 00:11:00 Internet Options 00:10:00 Types of User Accounts 00:11:00 Computer My Computer 00:13:00 Permissions 00:31:00 System 00:10:00 Windows Networking on Client Desktops Workgroups 00:20:00 Network Connection Types 00:18:00 Preventative Maintenance Data Backup and Restoration 00:11:00 Scheduling Tasks 00:26:00 Features and Functionality of the Mac OS and Linux Operating Systems Patch Management in Mac OS X and Linux 00:09:00 Screen Sharing 00:06:00 Mac OS Multitouch Gestures - Touchscreen 00:09:00 Client Side Virtualization What is Virtualization 00:08:00 Virtual Desktop Infrastructure 00:12:00 Cloud-based Concepts SaaS (Software as Service) 00:09:00 Network Host Properties Server Roles 00:12:00 Mobile Operating Systems Open Source Software 00:03:00 Mobile Device Network and E-mail Mobile Device Hotspot 00:10:00 Security Malware 00:09:00 Social Engineering 00:13:00 Prevention Methods Physical Security 00:14:00 Hard Drive Sanitation 00:14:00 User Education 00:26:00 Windows Security Settings Users and Groups 00:11:00 Security Best Practices Password Best Practices 00:04:00 Securing Mobile Devices Locks 00:07:00 Troubleshooting Common PC Tools Operating System Troubleshooting Tools 00:12:00 Application Errors 00:16:00 Common Network Issues 00:12:00 Common Security Issues 00:10:00 Common PC Security Issues Browser Issues 00:06:00 Common Mobile Operating Systems Troubleshooting Dim Display 00:09:00 No Sound from Speakers 00:07:00 Common Safety Practices Static Electricity 00:14:00 Electrical Hazards 00:12:00 General Power Issues 00:10:00 Hazardous Material Disposal Procedures 00:07:00 Maintenance Tools and Techniques Professional Conduct 00:11:00 Types of Hardware Toolkits 00:11:00 Hard Drive Self-Tests 00:05:00 Computer Component Maintenance Techniques 00:10:00 Privacy and Licensing Concepts Incident Response 00:08:00 Proper Communication and Professionalism 00:07:00 Set Expectations 00:06:00 Mock Exam Mock Exam- CompTIA A+ 900 Certification - Complete Video Course 00:20:00 Final Exam Final Exam- CompTIA A+ 900 Certification - Complete Video Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Overview This comprehensive course on Electrical Machines for Electrical Engineering will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Electrical Machines for Electrical Engineering comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Electrical Machines for Electrical Engineering. It is available to all students, of all academic backgrounds. Requirements Our Electrical Machines for Electrical Engineering is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 8 sections • 108 lectures • 14:20:00 total length •Module 1- Introduction to Electric Machines: 00:03:00 •Module 2- Types of Electric Machines and Principle of Electrical Generation: 00:09:00 •Module 1- Importance and Construction of DC Machines: 00:26:00 •Module 2- Armature Winding and EMF Equation: 00:40:00 •Module 3-Solved Example 1: 00:05:00 •Module 4-Solved Example 2: 00:04:00 •Module 5-Solved Example 3: 00:07:00 •Module 6-Solved Example 4: 00:06:00 •Module 7-Separately Excited DC Machine: 00:21:00 •Module 8-Shunt and Series DC Machines: 00:25:00 •Module 9-Solved Example 1 on Separately Excited DC Machine: 00:07:00 •Module 10-Solved Example 2 on Separately Excited DC Machine: 00:07:00 •Module 11-Solved Example 3 on Shunt Generator: 00:04:00 •Module 12-Solved Example 4 on Shunt Generator: 00:07:00 •Module 13-Solved Example 5 on Series DC Generator: 00:06:00 •Module 14-Types and Applications of Compound DC Motors: 00:07:00 •Module 15- Torque-Speed Characteristics and Speed Control of Separately Excited DC Motor: 00:33:00 •Module 16- Torque-Speed Characteristics of Series DC Motor: 00:08:00 •Module 17-Solved Example 1 on Speed Control: 00:08:00 •Module 18-Solved Example 2 on Speed Control: 00:06:00 •Module 19- Starting of DC Machine: 00:14:00 •Module 20- Armature Reaction in DC Machines: 00:10:00 •Module 21-Losses in DC Machines: 00:04:00 •Module 1- What is a Transformer: 00:02:00 •Module 2- Importance of Transformer: 00:04:00 •Module 3-Iron Core of Transformer: 00:04:00 •Module 4- Magnetic Circuit Inside Transformer: 00:05:00 •Module 5- Windings of Transformer: 00:03:00 •Module 6- Why are Windings Made of Copper: 00:01:00 •Module 7- Classification of Windings: 00:05:00 •Module 8- Insulating Material and Transformer Oil: 00:02:00 •Module 9- Conservator of Transformer: 00:03:00 •Module 10- Breather of Transformer: 00:04:00 •Module 11- Bushings of Transformer: 00:04:00 •Module 12- Tap Changer of Transformer: 00:03:00 •Module 13- Cooling Tubes of Transformer: 00:01:00 •Module 14- Buchholz Relay of Transformer: 00:02:00 •Module 15- Explosion Vent: 00:02:00 •Module 16- Methods of Cooling: 00:03:00 •Module 17-Types of Transformers: 00:03:00 •Module 18- Power Transformer and Distribution Transformer: 00:05:00 •Module 19- Single Phase Core Type Transformer: 00:04:00 •Module 20-Single Phase Shell Type Transformer: 00:05:00 •Module 21- 3 Phase Core Type: 00:02:00 •Module 22- 3 Phase Shell Type: 00:01:00 •Module 23- Comparison between Shell and Core CSA: 00:01:00 •Module 24- Comparison between Shell and Core Type: 00:01:00 •Module 25- Notes: 00:03:00 •Module 26-Video Explaining The Components in 3D and Real Life: 00:05:00 •Module 1- Introduction to Magnetic Circuits: 00:02:00 •Module 2- Induced Emf and Current: 00:04:00 •Module 3- Ampere Right Hand Rule: 00:04:00 •Module 4- Magnetic Circuit and Important Definitions: 00:06:00 •Module 5- Linear and Non Linear Materials: 00:03:00 •Module 6-Flux Linkage and Reluctance: 00:04:00 •Module 7- Analogy between Electric and Magnetic Circuits: 00:06:00 •Module 8- Fringing Effect: 00:02:00 •Module 9- Example 1 Magnetic Circuits: 00:07:00 •Module 10- Example 2: 00:03:00 •Module 11- Example 3: 00:06:00 •Module 12- Application on Magnetic Circuit - Transformers: 00:04:00 •Module 1- Introduction to Transformers: 00:02:00 •Module 2- Construction of Transformer: 00:02:00 •Module 3-Theory of Operation: 00:04:00 •Module 4- Ideal Transformer: 00:05:00 •Module 5-Non Ideal Transformer: 00:02:00 •Module 6- Effect of Loading on Transformer: 00:03:00 •Module 7- Transformer Regulation: 00:03:00 •Module 8- Transformer Losses: 00:03:00 •Module 9- Transformer Efficiency: 00:05:00 •Module 10- Transformer Rating: 00:02:00 •Module 11- Question 1: 00:01:00 •Module 12- Question 2: 00:02:00 •Module 13- Question 3: 00:01:00 •Module 14- Example 1: 00:01:00 •Module 15- Voltage Relation of Transformer: 00:04:00 •Module 16- Transformer Exact Equivalent Circuit: 00:06:00 •Module 17- Concept of Refereeing: 00:04:00 •Module 18- Approximate Equivalent Circuit: 00:02:00 •Module 1- Construction and Principle of Operation of Synchronous Generator: 00:29:00 •Module 2- Principle of Operation of Synchronous Motor: 00:24:00 •Module 3- Equivalent Circuit and Phasor Diagram of Non Salient Synchronous Machine: 00:29:00 •Module 4-Solved Example 1 on Non Salient Machine: 00:05:00 •Module 5-Solved Example 2 on Non Salient Machine: 00:11:00 •Module 6-Solved Example 3 on Non Salient Machine: 00:07:00 •Module 7- Solved Example 4 on Non Salient Machine: 00:04:00 •Module 8-Solved Example 5 on Non Salient Machine: 00:07:00 •Module 9-Solved Example 6 on Non Salient Machine: 00:03:00 •Module 10- Equivalent Circuit and Phasor Diagram of Salient Synchronous Machine: 00:39:00 •Module 11-Solved Example 1 on Salient Machine: 00:09:00 •Module 12- Solved Example 2 on Salient Machine: 00:05:00 •Module 13-Solved Example 3 on Salient Machine: 00:10:00 •Module 14- Parallel Operation of Two Generators: 00:17:00 •Module 15- Synchronization of Machine with Grid: 00:10:00 •Module 1- Construction and Theory of Operation of Induction Machines: 00:27:00 •Module 2- Equivalent Circuit and Power Flow in Induction Motor: 00:23:00 •Module 3- Torque-Speed Characteristics of Induction Motor: 00:20:00 •Module 4- Solved Example 1 on Induction Motor: 00:08:00 •Module 5-Solved Example 2 on Induction Motor: 00:06:00 •Module 6-Solved Example 3 on Induction Motor: 00:06:00 •Module 7-Solved Example 4 on Induction Motor: 00:18:00 •Module 8-Solved Example 5 on Induction Motor: 00:13:00 •Module 9- Methods of Speed Control of Induction Motor: 00:27:00 •Module 10- Methods of Starting of Induction Motor: 00:21:00 •Module 11-Solved Example on Motor Starter: 00:15:00 •Module 12- Principle of Operation of Doubly Fed Induction Generator: 00:11:00 •Module 13-Self Excited Induction Generator: 00:08:00 •Assignment - Electrical Machines for Electrical Engineering: 00:00:00

Overview This comprehensive course on Power Electronics for Electrical Engineering will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Power Electronics for Electrical Engineering comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Power Electronics for Electrical Engineering. It is available to all students, of all academic backgrounds. Requirements Our Power Electronics for Electrical Engineering is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 6 sections • 105 lectures • 15:01:00 total length •Module 1- Introduction to Power Electronics: 00:13:00 •Module 2- Uncontrolled Switches: 00:17:00 •Module 3- What is the Benefit of Diode: 00:06:00 •Module 4- Semi-Controlled Switches Part 1: 00:09:00 •Module 5- Semi-Controlled Switches Part 2: 00:14:00 •Module 6- Semi-Controlled Switches Part 3: 00:05:00 •Module 7- What is the Benefit of Thyristor: 00:05:00 •Module 8- Fully Controlled Switches Part 1: 00:17:00 •Module 9- Fully Controlled Switches Part 2: 00:10:00 •Module 10- Fully Controlled Switches Part 3: 00:12:00 •Module 1- Overview on Rectifiers: 00:02:00 •Module 2- Rectifier Definition: 00:01:00 •Module 3- Half Wave Uncontrolled Rectifier with R Load: 00:21:00 •Module 4- Example on Half Wave Uncontrolled Rectifier with R Load Part 1: 00:06:00 •Module 5- Example on Half Wave Uncontrolled Rectifier with R Load Part 2: 00:07:00 •Module 6- Half Wave Uncontrolled Rectifier with RL Load: 00:10:00 •Module 7- Derivation of the Discontinuous Current in R-L Load: 00:08:00 •Module 8- Freewheeling Diode (Commutation Diode): 00:03:00 •Module 9- Half Wave R-L Load with FWD: 00:09:00 •Module 10- Difference Between Continuous and Discontinuous Mode in RL Load: 00:07:00 •Module 11- Half Wave RL Load with FWD Continuous Mode: 00:06:00 •Module 12- Example on Half Wave Rectifier with FWD: 00:07:00 •Module 13- Bridge Full Wave Uncontrolled Rectifier Part 1: 00:07:00 •Module 14- Bridge Full Wave Uncontrolled Rectifier Part 2: 00:05:00 •Module 15- Quick Revision on Bridge Full Wave Uncontrolled Rectifier: 00:06:00 •Module 16- Firing Angle: 00:02:00 •Module 17- Half Wave Controlled Rectifier R Load: 00:05:00 •Module 18- Half Wave Controlled Rectifier R-L Load: 00:04:00 •Module 19- Half Controlled R-L Load with FWD: 00:06:00 •Module 20- Example 1: 00:07:00 •Module 21- Example 2: 00:08:00 •Module 22- Example 3: 00:13:00 •Module 23- Example 4: 00:09:00 •Module 24- Example 5: 00:05:00 •Module 25- Fully Controlled Bridge Rectifier Part 1: 00:06:00 •Module 26- Fully Controlled Bridge Rectifier Part 2: 00:06:00 •Module 27- Quick Revision on Bridge Full Wave Controlled Rectifier: 00:02:00 •Module 28- Example 6: 00:08:00 •Module 29- Half Controlled Bridge Rectifier: 00:08:00 •Module 30- Half Controlled Bridge Rectifier with FWD: 00:05:00 •Module 31- Example 7: 00:06:00 •Module 32- Example 8: 00:07:00 •Module 33- Performance Parameters: 00:04:00 •Module 34- Power Factor: 00:04:00 •Module 1- Introduction to AC Choppers: 00:02:00 •Module 2- Definition of AC Choppers: 00:05:00 •Module 3- Switching Techniques in AC Choppers: 00:06:00 •Module 4- Applications on AC Choppers: 00:03:00 •Module 5- Types of AC Choppers: 00:02:00 •Module 6- AC Chopper with R Load: 00:14:00 •Module 7- Example 1 on AC Chopper with R Load: 00:06:00 •Module 8- Example 2 on AC Chopper with R Load: 00:04:00 •Module 9- AC Chopper with L Load Part 1: 00:13:00 •Module 10- AC Chopper with L Load Part 2: 00:06:00 •Module 11- Example on AC Chopper with L Load: 00:08:00 •Module 12- AC Chopper with RL Series Load: 00:20:00 •Module 13- Example on AC Chopper with RL Series Load: 00:07:00 •Module 14- AC Chopper with RL Parallel Load: 00:25:00 •Module 15- Example on AC Chopper with RL Parallel Load: 00:06:00 •Module 16- AC Chopper with Pure Capacitive Load: 00:14:00 •Module 17- Example on AC Chopper with Pure Capacitive Load: 00:04:00 •Module 18- AC Chopper Loaded by Heavy Rectifier: 00:06:00 •Module 19- AC Chopper Loaded by an AC Motor with Sinusoidal Back Emf: 00:12:00 •Module 20- Example on AC Chopper Loaded by an AC Motor with Sinusoidal Back Emf: 00:08:00 •Module 21- Integral Cycle Control: 00:11:00 •Module 22- Example on Integral Cycle Control: 00:04:00 •Module 1- Introduction to DC Choppers: 00:02:00 •Module 2- Definition and Application of DC Choppers: 00:05:00 •Module 3- Step down DC Chopper with R Load: 00:12:00 •Module 4- Example on Step Dwon DC Chopper with R Load: 00:08:00 •Module 5- Generation of Duty Cycle: 00:09:00 •Module 6- Switching Techniques: 00:03:00 •Module 7- Step Down DC Chopper with RLE Load Part 1: 00:19:00 •Module 8- Step Down DC Chopper with RLE Load Part 2: 00:15:00 •Module 9- Example 1 on Step Down DC Chopper with RLE Load: 00:13:00 •Module 10- Example 2 on Step Down DC Chopper with RLE Load: 00:02:00 •Module 11- Step Up DC Chopper with R or RL Load: 00:09:00 •Module 12- Step Up DC Chopper with RE Load: 00:15:00 •Module 13- Example on Step Up DC Chopper with RE Load: 00:20:00 •Module 14- Buck Regulator Part 1: 00:16:00 •Module 15- Buck Regulator Part 2: 00:17:00 •Module 16- Example on Buck Regulator: 00:03:00 •Module 17- Boost Regulator: 00:23:00 •Module 18- Example on Boost Regulator: 00:06:00 •Module 19- Buck Boost Converter: 00:17:00 •Module 20- Example on Buck-Boost Converter: 00:05:00 •Module 1- Introduction to Inverters: 00:02:00 •Module 2- Definition of Inverters: 00:04:00 •Module 3- Importance and Applications of Inverters: 00:08:00 •Module 4- Single Phase Half Bridge R-Load: 00:15:00 •Module 5- Single Phase Half Bridge RL- Load: 00:08:00 •Module 6- Performance Parameters of an Inverter: 00:05:00 •Module 7- Example on Single Phase Half Bridge: 00:10:00 •Module 8- Single Phase Bridge Inverter R- Load: 00:06:00 •Module 9- Single Phase Bridge Inverter RL- Load: 00:07:00 •Module 10- Example on Single Phase Bridge Inverter: 00:06:00 •Module 11- Three Phase Inverters and Obtaining the Line Voltages: 00:15:00 •Module 12- Threee Phase Inverters and Obtaining The Phase Voltages: 00:17:00 •Module 13- Example on Three Phase Inverters: 00:16:00 •Module 14- Single Pulse Width Modulation: 00:13:00 •Module 15- Multiple Pulse Width Modulation: 00:13:00 •Module 16- Example on Multiple Pulse Width Modulation: 00:04:00 •Module 17- Sinusoidal Pulse Width Modulation: 00:16:00 •Module 18- Industrial Inverter: 00:03:00 •Assignment - Power Electronics for Electrical Engineering: 3 days