3305 ETC courses in Cardiff delivered Online

This Diploma in Stock Market is designed for students like you who either wish to build a career in finance or wish to educate yourself for better investment decisions. The course will teach you the ins and outs of the stock market; teaching you the basics of stocks and shares, and their variable differences. You will learn everything from scratch - which is a good company to invest in, what is the right time and price to invest anywhere, after investing what is the optimum time to exit and book profits. Learn about the equities markets and the approaches that successful investors use to select stocks. On completion, you will be able to think and act like a prudent investor. Who is this course for? Diploma in Stock Market is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This course is CPD accredited so you don't have to worry about the quality. Requirements Our Diploma in Stock Market is open to all from all academic backgrounds and there is no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Stock Market Basics Introduction To Stocks Basics 00:30:00 About Of Shares Basics 00:30:00 The Difference Between Stocks And Shares 00:30:00 Concept Of Fundamentals Of The Stock Market 00:30:00 How Exactly Do Stock Prices Get Determined? 00:30:00 Benefits Of Using Stocks And Shares 01:00:00 When To Get Out Of The Stock Market 00:30:00 Wrapping Up 00:15:00 Stock Market Statistics Understanding the stock market 01:00:00 Identifying trends 01:00:00 What is Forex? 01:00:00 Basics of currency conversion 01:00:00 Understanding Statistics 00:30:00 Forex Volatility And Market Expectation 01:00:00 Aspects Of The Trade 01:00:00 Risk Management 01:00:00 'Buzz' Words 01:00:00 Expert Trading Options 01:00:00 Other Trading Options 01:00:00 In Review 01:00:00 One Final Option 00:30:00 Mock Exam Mock Exam- Diploma in Stock Market 00:30:00 Final Exam Final Exam- Diploma in Stock Market 00:30:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Course Overview Of an accounting viewpoint, payroll is significant since payroll and payroll taxes influence the net income of most businesses and they are subject to the rules and regulations. The Payroll Management with Tax Accounting course mainly focuses on the payroll system of the UK, including an authentic way to calculate the payroll. With this course, you'll develop your skills for adequately perform a payroll, to create accounts, understand statutory deductions, PAYE, real-time income, etc. Moreover, you'll focus on accounting and business operations, coding notices, tax system and procedure, and online calculators. Get skilled enough to work for businesses to ensure that the company's tax records are prepared correctly and presented on time. Course Curriculum Module 01: Payroll System in the UK Payroll System in the UK 01:05:00 Module 02: Payroll Basics Payroll Basics 00:10:00 Module 03: Company Settings Company Settings 00:08:00 Module 04: Legislation Settings Legislation Settings 00:07:00 Module 05: Pension Scheme Basics Pension Scheme Basics 00:06:00 Module 06: Pay Elements Pay Elements 00:14:00 Module 07: The Processing Date The Processing Date 00:07:00 Module 08: Adding Existing Employees Adding Existing Employees 00:08:00 Module 09: Adding New Employees Adding New Employees 00:12:00 Module 10: Payroll Processing Basics Payroll Processing Basics 00:11:00 Module 11: Entering Payments Entering Payments 00:12:00 Module 12: Pre-Update Reports Pre-Update Reports 00:09:00 Module 13: Updating Records Updating Records 00:09:00 Module 14: e-Submissions Basics e-Submissions Basics 00:09:00 Module 15: Process Payroll (November) Process Payroll (November) 00:16:00 Module 16: Employee Records and Reports Employee Records and Reports 00:13:00 Module 17: Editing Employee Records Editing Employee Records 00:07:00 Module 18: Process Payroll (December) Process Payroll (December) 00:12:00 Module 19: Resetting Payments Resetting Payments 00:05:00 Module 20: Quick SSP Quick SSP 00:10:00 Module 21: An Employee Leaves An Employee Leaves 00:13:00 Module 22: Final Payroll Run Final Payroll Run 00:00:00 Module 23: Reports and Historical Data Reports and Historical Data 00:08:00 Module 24: Year-End Procedures Year-End Procedures 00:09:00

Overview This comprehensive course on Math Tricks & Shortcuts will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Math Tricks & Shortcuts comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Math Tricks & Shortcuts. It is available to all students, of all academic backgrounds. Requirements Our Math Tricks & Shortcuts is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 15 sections • 90 lectures • 14:24:00 total length •Lecture 1 Introduction: 00:02:00 •Lecture 2 Lines and Angles (Basics): 00:07:00 •Lecture 3 Parallel lines (Basics): 00:06:00 •Lecture 4 Practice Problems 1 (Lines and Angles): 00:06:00 •Lecture 5 Triangles (Basics): 00:11:00 •Lecture 6 Practice Problems 2 (angle sum and exterior angle Property): 00:10:00 •Lecture 7 Pythagoras Theorem: 00:13:00 •Lecture 8 Inequalities in Triangles: 00:06:00 •Lecture 9 Sine and Cosine Rule: 00:12:00 •Lecture 10 Median, Altitude, Angle bisector: 00:06:00 •Lecture 11 Practice Problems 3: 00:11:00 •Lecture 12 Properties of Medians: 00:09:00 •Lecture 13 Practice Problems 4: 00:07:00 •Lecture 14 Properties of Equilateral Triangles: 00:04:00 •Lecture 15 Some special Quadrilaterals: 00:08:00 •Lecture 16 Polygons-interior angles, diagonals etc.: 00:08:00 •Lecture 17 Angle Bisector Theorem: 00:07:00 •Lecture 18 Congruent Triangles: 00:06:00 •Lecture 19 Similar Triangles: 00:14:00 •Lecture 20 Practice Problems 5: 00:10:00 •Lecture 21 Circle: 00:10:00 •Lecture 22 Cyclic Quadrilateral _ Tangent to circle: 00:07:00 •Lecture 23 Areas of Parallelogram & Triangle 1: 00:10:00 •Lecture 24 Areas of Parallelogram _ Triangle 2: 00:10:00 •Lecture 25 Practice Problems based on Areas 1: 00:05:00 •Lecture 26 Practice Problems based on Areas 2: 00:12:00 •Lecture 27 Mensuration Formulae: 00:07:00 •Lecture 28 Practice problems on 2-d figures: 00:11:00 •Lecture 29 Assignment (Video) on 2 - d figure: 00:02:00 •Lecture 30 Areas related to the circle: 00:06:00 •Lecture 31 Practice questions on areas related to circle: 00:10:00 •Practice Test (Geometry): 00:02:00 •Lecture 32 What is Unit Digit: 00:04:00 •Lecture 33 How to find unit digit of numbers with exponents: 00:10:00 •Lecture 34 Practice Problems based on Unit Digit: 00:08:00 •Lecture 35 Simplifications based on Percentages: 00:11:00 •Lecture 36 Simplification based on Exponents: 00:12:00 •Lecture 37 Fastest method of finding square roots: 00:12:00 •Lecture 38 Fastest method of finding cube roots: 00:03:00 •Lecture 39 Simplification based on square and cube roots: 00:16:00 •Lecture 40 Simplification Problems: 00:26:00 •Lecture 41 Simplification problems Type 1: 00:08:00 •Lecture 42 Simplification problems Type 2: 00:08:00 •Lecture 43 Simplification problems Type 3: 00:08:00 •Lecture 44 Simplification problems Type 4: 00:07:00 •Lecture 45 Finding smallest and greatest from difficult exponents: 00:08:00 •Lecture 46 What is Digital sum: 00:05:00 •Lecture 47 How to apply Digital sum technique in different operations: 00:14:00 •Lecture 48 Simplification problems using Digital sum -1: 00:07:00 •Lecture 49 Simplification problems using Digital sum -2: 00:06:00 •Lecture 50 Resources download 1: 00:48:00 •Lecture 51 Problems based on persons, days, work and hours: 00:12:00 •Lecture 52 Short cut formulas for most common problems: 00:11:00 •Lecture 53 Problems based on Two Persons: 00:06:00 •Lecture 54 Problems based on three Persons: 00:10:00 •Lecture 55 Based on Efficiency: 00:13:00 •Lecture 56 Complex problems on Efficiency: 00:10:00 •Lecture 57 Fraction of work: 00:07:00 •Lecture 58 Leaving and Joining - 1: 00:06:00 •Lecture 59 Leaving and Joining - 2: 00:08:00 •Lecture 60 Men, women and boys: 00:05:00 •Lecture 61 Work and wages: 00:11:00 •Lecture 62 Resources download 1: 00:20:00 •Lecture 63 Basics of pipes and cisterns: 00:06:00 •Lecture 64 Pipes and cisterns - Type 1: 00:07:00 •Lecture 65 Pipes and cisterns - Type 2: 00:04:00 •Lecture 66 Pipes and cisterns - Type 3: 00:07:00 •Lecture 67 Pipes and cisterns - Type 4: 00:06:00 •Lecture 68 Pipes and cisterns - Type5: 00:05:00 •Lecture 69 Speed, Distance and Time Resources download: 00:32:00 •Lecture 70 Basic Concepts and simple problems: 00:10:00 •Lecture 71 Problems based on average speed: 00:07:00 •Lecture 72 Problems of finding Distance: 00:13:00 •Lecture 73 Practice Problems 1: 00:10:00 •Lecture 74 Practice Problems 2: 00:08:00 •Lecture 75 Practice Problems 3: 00:07:00 •Lecture 76 Boats and Streams: 00:18:00 •Lecture 77 Basics of Boats and streams: 00:10:00 •Lecture 78 Finding speed of boat or stream: 00:13:00 •Lecture 79 Problems based on finding Distance: 00:06:00 •Lecture 80 Latest Problems on Boat and cisterns: 00:11:00 •Lecture 81 Percentage Basics 1: 00:10:00 •Lecture 82 Percentage Basics 2: 00:04:00 •Lecture 83 Fractional Values of Percentages: 00:09:00 •Lecture 84 Simplification using fractional values of Percentages-1: 00:06:00 •Lecture 85 Simplification problems of Percentage 2: 00:05:00 •Lecture 86 Article for Resources: 00:24:00 •Lecture 87 Problems based on Marks in examination: 00:15:00 •Lecture 88 Problems based on Price and Quantity 1: 00:08:00 •Lecture 89 Problems based on Price and Quantity 2: 00:08:00

Duration 3 Days 18 CPD hours This course is intended for Technical Leaders Overview What is BlockchainHow does Blockchain workTypes of BlockchainsHow is Blockchain different from what we have todayWhat are use cases for BlockchainWhat does a Blockchain app look likeHow do I design a Blockchain appHow do I develop a Blockchain appHow do I test a Blockchain app This instructor-led 3 day Blockchain Architecture training is for technical leaders who need to make decisions about architecture, environment, and development platforms. What is Blockchain? A record keeping system Trust Decentralization Trustless environment How does Blockchain work? Announcements Blocks Nodes Chaining Verification Consensus Scalability Privacy Crypto Hashing Digital Fingerprinting PoW vs PoS Types of Blockchains Public vs Private Open vs closed Smart Contracts Blockchain as History Tokens / Coins Gas How is Blockchain different from what we have today? Decentralized Peer-to-peer architecture Software vs Firmware Database vs Blockchain Distributed database or other technology? Data Sovereignty Group Consensus What are Use Cases for Blockchain? Use Case Examples Currency Banking Services Voting Medical Records Supply Chain / Value Chain Content Distribution Verification of Software Updates (cars, planes, trains, etc) Law Enforcement Title and Ownership Records Social Media and Online Credibility Fractional asset ownership Cable Television billing High fault tolerance DDoS-proof Public or Private Blockchain? Who are the participants? What does a Blockchain app look like? DApp Resembles typical full stack web application Any internal state changes and all transactions are written to the blockchain Node.js IDE Public Blockchain visibility Private Blockchain solutions Oracles How do I design a Blockchain app? What does this solution need to let users do? Will the proposed solution reduce or remove the problems and pain points currently felt by users? What should this solution prevent users from doing? Do you need a solution ready for heavy use on day 1? Is your solution idea enhanced by the use of Blockchain? Does the use of Blockchain create a better end-user experience? If so, how? Has your business developed custom software solutions before? What level of support are you going to need? How big is the developer community? Does your vision of the future align with the project or platform's vision of the future? Does the platform aim to make new and significant contributions to the development space, or is it an efficiency / cost play? Should the solution be a public or private Blockchain? Should the solution be an open or closed Blockchain? Create a plan for contract updates and changes! Hybrid solutions Monetary exchanges? How do I develop a Blockchain app? AGILE approach pre-release Define guiding principles up front Software vs Firmware Announcements, not transactions! Classes, not contracts Link contracts to share functions Use calling contracts to keep contract address the same Hyperledger vs Ethereum CONSIDER No of Users * Avg No of Transactions (state changes) per User Should a Blockless solution be applied? Performance Security Anonymity Security Monolithic vs Modular Sandwich complexity model How do I test a Blockchain app? Recommend 5x to 10x traditional application testing time Security Networks

UNDERSTANDING THE IMPORTANCE OF NUTRITION IS REAL AND PRESSING. LEARN HOW TO MAKE A BIG DIFFERENCE IN YOUR LIFE NOW. A MESSAGE FROM THE AUTHOR This course is a must for anyone who is passionate about health & well-being whether in relation to themselves and their loved ones, or in the workplace whereby an understanding of nutrition will enhance the service you provide . It will teach you basic nutritional principles and help you to formulate healthy diets and set out well-informed programmes for yourself and for your family when faced with the bewildering array of nutritional supplements on the shelves today. The hope is expressed that this course will lead you to feeling more informed, on a deeper naturopathic level, and provide you with a range of measures that you can apply towards better health. DR. LAWRENCE PLASKETT Course Duration 6 months Study Hours 50 hours Course Content 12 sections Course Fee £125 Course Overview The Plaskett certificate in Nutrition & Health is designed for individuals who are passionate about health & wellbeing, whether on an informal basis whereby it will enable you to work out sound nutritional regimes for yourself or for members of your family, or on a professional basis whereby nutrition is a feature of your line of work and a better understanding of the subject will only enhance the service that you provide.  In studying this course, you will: Be introduced to the concept of naturopathy Gain a general understanding of the subject of health and nutrition Grasp the fundamentals of the cell's need for nutrients Appreciate the role of carbohydrates, fats, proteins, vitamins and minerals and understand the basics of how these nutrients work in the body Be aware of the enormous health benefits that can come from favourable dietary change Appreciate the merits of particular foods and nutrients Ultimately gain the knowledge that will lead towards a better standard of well-being now, and a prolonging of good health in the future Although this is not a practitioner level course, it will benefit any health care professional who wants to expand her/his knowledge of nutrition and health. Whether you work in mainstream medicine or in one of the alternative disciplines, the course can inform aspects of your main practice or enable you to provide simple nutritional programmes for your clients. It is especially useful if you are working in: voluntary health care or employment in health and fitness, weight control, catering, the health food market or the nutrition business, or even in the media reporting upon nutritional subjects. the NHS in contact with patients. alternative and complementary medicine such as an osteopath, chiropractor, acupuncturist, homoeopath, herbalist, reflexologist, aromatherapist etc and wanting a better general understanding of nutrition to supplement your professional base. contemplating moving into alternative and complementary medicine in the future. BREAKDOWN OF THE COURSE SECTIONS The Nutrition & Health Certificate includes the following 12 sections: SECTION 1 THE PRINCIPLE BULK NUTRIENTS & ASSOCIATED FOODS In Section 1, we begin the study of nutrients and foods by looking at the main bulk nutrients that our diets contain: protein, carbohydrate and fat. Before one can consider individual vitamins and minerals, one has to know about the nutrients that make up most of our diets, namely the bulk nutrients. These are the suppliers of food energy, essential amino acids and fatty acids. You will need to understand these so as to manipulate them with skill. Areas Covered Proteins The carbohydrates Fibre Fats Classes of foods based upon composition SECTION 2 THE CELL & CELL ENERGY This section will illuminate the nature of the cell and explain how the energy of the cell is generated and what functions the cell must perform using that energy. It explains calories as units of energy measurement and the dynamic role of the enzymes in the cells. Areas Covered The cell Cell energy The energy content of food What else does the body have to do with its energy? How does the body release energy from food? Enzymes The overwhelming importance of cell energy The vitality of cells and tissues The key role of blood glucose What key factors are most likely to erode good vitality? Go-factors for enzymes Internal cell environment Enzyme poisons SECTION 3 THE ENVIRONMENT INSIDE THE CELL This section explains the importance of the controlled environment inside the cell. It particularly stresses how important it is to maintain the balance between sodium and potassium and between calcium and magnesium. Areas covered Out of balance intakes of sodium and potassium Calcium and magnesium balance Calcium mishandling SECTION 4 THE NEED FOR THE CELL TO SELF CLEANSE This section shows you how the cell needs to remain vital and active and to maintain the integrity of its energy systems and enzymes. It stresses the cell's need to excrete waste and toxic materials and to actively cleanse. This approach is both naturopathic and science-based. Areas covered Naturopathic elimination The concept of self-cleansing Naturopathy Vitality Chronic and acute Suppression SECTION 5 THE MICRO-MINERALS & THEIR CONTRIBUTION TO THE CELL This section emphasises and explains the importance of micro-minerals. It shows them in their role as enzyme activators and how they contribute in this way to cell energy and to maintaining the cell's integrity and function. It explains the key roles and characteristics of individual micro-minerals. Areas covered How metals act as enzyme activators Iron Zinc Manganese Copper Chromium Selenium Molybdenum General supplementation policy on trace metals Non-metallic micro-minerals Toxic metals Notes on metallic macro-minerals SECTION 6 THE VITAMINS This section covers the entire group of vitamins. It shows how they activate enzymes, contribute to cell energy and increase vitality. It explains their differing functions and characteristics. Areas covered Vitamins defined Intakes and rnis for vitamins How vitamins work The vitamins Non-vitamin nutrients How vitamins contribute to cell energy and increase the life force Food sources of the vitamins SECTION 7 BOWEL FLORA – HOW IT AIDS CLEANSING & MAINTENANCE OF A GOOD BODY ENVIRONMENT This section explains how the complex population of bacteria in the intestines contribute to maintaining vitality and health. In particular, it will become clear how these bacteria aid cleansing and the maintenance of a good environment within the body, which is so essential to good health. It includes how to nurture your own bowel flora organisms. Areas covered The bacteria of the large intestine (the bowel) The alternative view of desirable and undesirable bowel flora The benefits from an acidic lower bowel The effect of bowel flora upon cleansing Association of lactobacillus with milk Synthesis and absorption of b vitamins The reciprocal effects of bowel flora The bowel flora from infancy to adulthood Candida albicans How to maintain the bowel flora The use of bowel flora products SECTION 8 CHARACTERISTICS OF THE MAIN FOODS. SUPPRESSIVE VERSUS ELIMINATIVE FOODS This section identifies the 'suppressive' foods - those which block the body's elimination of toxins. It separates them from the 'eliminative' foods - those which enable or enhance the voiding of toxins. It gives the characteristics (in this respect) of the main food groups. It will tell you what problem foods to avoid and identify the acid-producing foods. Areas Covered Milk as a problem food Wheat and rye as problem foods Vegetables Relation of elimination to acidity The two-step process of elimination The neutral grains Salt Sugar SECTION 9 THE COMPOSITION OF FOODS This section provides a great deal of data on the composition of foods, their content and the main differences between them. This is a working mass of data to enable your own design of health-giving diets. Areas Covered Commentary on food tables The spread of bulk nutrients The spread of mineral nutrients SECTION 10 ALLERGIES, INTOLERANCE & SENSITIVITY. MICRO-MINERALS & THEIR CONTRIBUTION TO THE CELL This section is an introduction to allergies or intolerances - what they are; physical signs and symptoms, the most frequent; masked/hidden and/or addictive allergies; causes of allergy - food, chemical, emotional and mental; stages of allergy; different types of allergy - fixed, variable, cyclic; managing allergies and sensitivities - how to handle them; rotation diets (including the rotation chart); allergy testing and its limitations; food additives and chemicals; the role of nutrition in all this. Areas Covered Allergic reactions defined The nature of allergies and the effect they have Obvious reactions The four main classes of allergy The possible underlying causes of allergy Viewing allergy tests and their limitations What help is available to deal with allergies The key role of nutrition in the underlying case and treatment of allergy How allergies interfere with treatment The concept of neutralisation The allopathic or orthodox drug approach SECTION 11 DESIGNING DIETS This section provides clear guidance on designing maintenance nutritional diets that, compared to most ordinary diets, should improve health. Areas Covered Dietary paragraphs Using the dietary paragraphs to make up diets SECTION 12 THE USE OF SUPPLEMENTS This section explains and demystifies the subject of vitamin and mineral supplements and their use. It enables you to design simple maintenance and health-giving programmes of supplementation. Areas Covered General guidelines in the use of supplements Always attend to the diet first Preparing for mineral and vitamin supplementation Steps in supplement intake Simple and effective combinations The eliminative qualities of magnesium and calcium Less frequently used combinations Use of multiple formulations Adding in the trace elements as a further stimulant of toxin elimination & for correction of deficiencies On to the next stage – zinc and manganese Conditions where practitioners of nutritional medicine might use such formulae Vitamins a & d Vitamins c & e Choline & inositol Calcium pantothenate The role of the practitioner of nutritional medicine TESTIMONIALS Here's what students have to say about the course Julie A, Podiatrist South Africa Thank you for a very comprehensive overview course on the fundamentals of health and personal wellness. While I am already in the Health industry in another field, I found this course added a more in-depth perspective to health from a cellular point of view and clearly linked the importance of nutrition and the incidence of chronic disease. I also found the on- line accessibility user friendly. Emma Rubio, Health Coach Spain I studied the Health and Nutrition certificate first with the Plaskett College to see if what it was taught matched my believes. At the end of that certificate I decided to pursue my studies with Plaskett college to become a Nutritional therapist. For that, I am studying Nutritional medicine and Iridology. During the Health & Nutrition certificate I learnt already about supplements. Now I know which type is best and most absorbable by our body, and the combinations to keep minerals in balance. Thus, I am more confident when I choose supplements for me and my family. I liked that the founder Dr. Plaskett was a doctor in Biochemistry. My background is in science and I wanted to study both the biochemical and the holistic sides of nutrition. I am happy to have a mentor to answer my doubts, and get my assignments reviewed. I like the flexibility they gave me to complete my first certificate. I love the subjects and the way is explained. Catherine Rogers Henley-On-Thames, UK I have found this course extremely enjoyable, user friendly and insightful. The information covered throughout the course was up to date and provided a holistic approach, educating students on nutrition at multiple levels. I found the content of the course easy to read and understand but also challenging when it needed to be. For someone with no prior knowledge of nutrition it was perfect yet was still applicable to student who had prior knowledge on the subjects covered. The course started with the basics to improve your base level understanding and built up the course week by week. Material was extremely user friendly. Materials could be studied through the course book provided or downloaded which was extremely useful for traveling! The tutors provided fantastic feedback. They explained when I got things wrong and were always happy to help. Their contact time was great too. I have thoroughly enjoyed this course on so many levels and I would recommend it to

Overview This comprehensive course on Learn Ethical Hacking From A-Z: Beginner To Expert will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Learn Ethical Hacking From A-Z: Beginner To Expert comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Learn Ethical Hacking From A-Z: Beginner To Expert. It is available to all students, of all academic backgrounds. Requirements Our Learn Ethical Hacking From A-Z: Beginner To Expert is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 17 sections • 105 lectures • 11:51:00 total length •Course Overview: 00:08:00 •About Your Instructors: 00:03:00 •Section Overview: 00:03:00 •Current Cybersecurity Market: 00:09:00 •The 3 Types of Hackers: 00:05:00 •The 4 Elements of Security: 00:04:00 •Ethical Hacker Terminology: 00:04:00 •Common Methods of Hacking: 00:08:00 •Cybersecurity & Ethical Hacking Overview: 00:03:00 •Ethical Hacking vs Penetration Testing: 00:06:00 •Job Opportunities in Cybersecurity: 00:01:00 •Who is This Course is For?: 00:01:00 •Networking Section Overview: 00:12:00 •How Data Travels Across The Internet: 00:02:00 •Understanding Ports and Protocols: 00:08:00 •Understanding IP Addresses: Public & Private: 00:02:00 •What Are Subnets?: 00:03:00 •The Average Network vs Remote Based: 00:06:00 •Hacking Lab Section Overview: 00:09:00 •Understanding Virtual Machines: 00:03:00 •Setup Your Kali Linux Machine: 00:10:00 •VN Setup & Testing Vulnerable Systems: 00:23:00 •Linux+Python+Bash+Powershell Section Overview: 00:06:00 •Linux Basics: 00:11:00 •Working With Directories & Moving Files: 00:03:00 •Installing & Updating Application Files: 00:02:00 •Linux Text Editors: 00:04:00 •Searching For Files: 00:02:00 •Bash Scripting Basics: 00:09:00 •Python Basics: 00:11:00 •Remaining Anonymous Section Overview: 00:06:00 •TOR Browser Overview: 00:06:00 •Anonsurf Overview: 00:03:00 •Changing Mac Addresses: 00:03:00 •Using a Virtual Private Network/Server (VPN, VPS): 00:04:00 •WiFi Hacking Section Overview: 00:06:00 •WiFi Hacking System Setup: 00:09:00 •WEP Hacking Attack #1: 00:09:00 •WEP Hacking Attack #2: 00:04:00 •WPA/WPA2 Hacking: 00:10:00 •Reconnaissance Section Overview: 00:04:00 •Passive Recon vs Active Recon: 00:01:00 •Recon-ng Overview: 00:15:00 •Whois Enumeration: 00:02:00 •DNS Enumeration Overview: 00:02:00 •Netcraft.com DNS Information: 00:03:00 •Google Hacking: 00:05:00 •Shodan.io Overview: 00:02:00 •Securityheaders.com (Analyze HTTPS Headers of website): 00:02:00 •Ssllabs.com/ssltest (Look for SSL issues on website): 00:02:00 •Pastebin.com (Sensitive Information): 00:01:00 •NMAP Port Scanning (Discover open ports, OS, Services, Vulnerabilities, etc.): 00:15:00 •Netcat Overview + SMB/NFSEnumeration: 00:14:00 •Nikto & Sparta Web Application Scanner: 00:06:00 •SMPT Enumeration + Nessus/Openvas Scanners: 00:05:00 •Launching Attacks Overview: 00:10:00 •Analyzing Information Gathered: 00:04:00 •Taking Advantage of Telenet: 00:06:00 •Searching & Understanding Exploits: 00:06:00 •Copy Exploits From Searchsploit: 00:03:00 •Understanding Exploits: 00:04:00 •Launching Exploits: 00:24:00 •Brute Force Attacks: 00:07:00 •How To Crack Passwords: 00:04:00 •ARP Spoofing Overview: 00:21:00 •Introduction To Cryptography: 00:14:00 •Post Exploitation Section Overview: 00:03:00 •Privilege Escalation: 00:29:00 •Transferring Files in/out of Victim, Creating Custom Malware + Evading Antivirus: 00:27:00 •Installing a Keylogger: 00:03:00 •Installing a Backdoor: 00:07:00 •Website & Web Application Hacking Overview: 00:06:00 •Web Application Scanning: 00:08:00 •Directory Buster Hacking Tool: 00:03:00 •Nikto Web App Hacking Tool: 00:03:00 •SQLmap and SQL Ninja Overview: 00:01:00 •How To Execute Brute Force Attacks: 00:13:00 •Using Command Injection: 00:03:00 •Malicious File Upload: 00:10:00 •Local & Remote File Inclusion: 00:10:00 •SQL Injection Overview: 00:19:00 •Using Cross Site Request Forgery: 00:11:00 •Cross Site Scripting Overview: 00:12:00 •Mobile Phone Hacking Section Overview: 00:11:00 •Mobile Attack Vectors: 00:02:00 •Mobile Hacking Using URLs: 00:02:00 •Jail Breaking and Rooting Considerations: 00:01:00 •Privacy Issues (Geo Location): 00:01:00 •Mobile Phone Data Security: 00:02:00 •Getting Your Name Out There Section Overview: 00:02:00 •Building A Brand: 00:09:00 •Personal Branding: 00:13:00 •Setup Your Website and Blog: 00:11:00 •Writing a Book: 00:10:00 •Starting a Podcast: 00:08:00 •Networking Overview: 00:06:00 •Making Money Section Overview: 00:02:00 •Bug Bounty Programs: 00:04:00 •How To Start Freelancing: 00:11:00 •How To Start Client Consulting: 00:09:00 •Potential Salary & Cybersecurity Roadmap: 00:10:00 •Books Recommendations: 00:03:00 •Places to Practice Hacking for Free: 00:03:00 •Resources - Learn Ethical Hacking From A-Z: Beginner To Expert: 00:00:00 •Assignment - Learn Ethical Hacking From A-Z: Beginner To Expert: 00:00:00

Description Nowadays, many companies' embrace the cloud system because of the better business outcomes as the system helps to meet the changing business demands from technology transitions. The career path of a Cisco CCNA certified is vast as it is one of the most popular certification programs in the IT industry. The Cisco CCNA Certification - Complete Video Training prepares you for Cisco CCNA exam. The course is sectioned into two parts Cisco Networking Devices Part 1 (ICND1) and Cisco Networking Devices Part 2 (ICND2). In the first part, you will be introduced to the networking fundamentals including connecting to a WAN, necessary security and wireless concepts, routing and switching fundamentals, configuring simple networks etc. Next, the second section teaches you the process of implementing scalable medium-sized networks. To summarise, the bundle video course will help you to successfully install, operate, and troubleshoot a small branch office network. Assessment & Certification To achieve a formal qualification, you are required to book an official exam separately with the relevant awarding bodies. However, you will be able to order a course completion CPD Certificate by paying an additional fee. Hardcopy Certificate by post - £19 Soft copy PDF via email - £10 Requirements Our Cisco CCNA Certification - Complete Video Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Building a Simple Network Networking Functions FREE 00:20:00 Understanding the Host-to-Host Communications Model 00:22:00 Introducing LANs 00:17:00 Introduction to the IOS 00:32:00 Starting a Switch 00:11:00 Understanding Ethernet and Switch Operation 00:27:00 Troubleshooting OSPF 00:17:00 Perform Switch Startup 00:29:00 Troubleshooting Switch Media Issues 00:09:00 Command Line Help 00:06:00 Establishing Internet Connectivity Understanding the TCPIP Internet Layer 00:31:00 Understanding IP Addressing and Subnets 00:41:00 Understanding the TCPIP Transport Layer 00:24:00 Exploring the Functions of Routing 00:22:00 Configuring a Cisco Router 00:19:00 Exploring the Packet Delivery Process 00:24:00 Enabling Static Routing 00:18:00 Managing Traffic Using ACLs 00:18:00 Enabling Internet Connectivity 00:50:00 Performing Initial Router Setup Media Issues 00:15:00 Connecting to the Internet 00:24:00 Life of a Packet 00:11:00 Managing Network Device Security Securing Administrative Access 00:33:00 Implementing Device Hardening 00:47:00 Implementing Traffic Filtering with ACLs 00:32:00 Ethernet the Security of the Intial Configuration Part 1 00:15:00 Ethernet the Security of the Intial Configuration Part 2 00:22:00 Device Hardening 00:31:00 Filtering Traffic with ACLs 00:12:00 Configuring SSH 00:10:00 Configuring NTP 00:06:00 AAA 00:14:00 DHCP Snooping 00:08:00 Building a Medium-Sized Network Implementing VLANs and Trunks 00:30:00 Routing Between VLANs 00:12:00 Using a Cisco Network Device as a DHCP Server 00:16:00 Introducing WAN Technologies 00:15:00 Introducing Dynamic Routing Protocols 00:32:00 Implementing OSPF 00:40:00 Configuring Expanded Switch Networks 00:24:00 Configuring DHCP Server 00:13:00 Implementing OSPF 00:40:00 Troubleshooting OSPF 00:04:00 Implementing RIPv2 00:12:00 Introducing IPv6 Introducing Basic IPv6 00:23:00 Understanding IPv6 00:11:00 Configuring IPv6 Routing 00:11:00 IPv6 Addresses 00:17:00 Configure and Verify IPv6 Routing 00:20:00 IPv6 ACL 00:11:00 IPv6 RIP 00:16:00 Implementing Scalable Medium-Sized Networks Troubleshooting VLAN Connectivity FREE 00:25:00 Building Redundant Switched Topologies 00:40:00 Improving Redundant Switched Topologies with EtherChan 00:17:00 Understanding Layer 3 Redundancy 00:50:00 Initial Lab Setup - Part 1 00:17:00 Initial Lab Setup - Part 2 00:14:00 Optimizing STP 00:15:00 PortFast and BPDU Guard 00:04:00 Configuring EtherChannel 00:11:00 VTP 00:13:00 HSRP 00:18:00 QoS 00:11:00 Troubleshooting Basic Connectivity Troubleshooting IPv4 Network Connectivity 00:41:00 Troubleshooting IPv6 Network Connectivity 00:20:00 Troubleshooting an ACL 00:15:00 Implementing an EIGRP-Based Solution Implementing EIGRP 00:34:00 Troubleshooting EIGRP 00:13:00 Implementing EIGRP for IPv6 00:09:00 EIGRP 00:12:00 Troubleshooting EIGRP 00:06:00 Routing Table Issues 00:04:00 EIGRP with IPv6 00:14:00 Implementing a Scalable, Multiarea Network, OSPF-Based Solution OSPF Overview 00:32:00 Multiarea OSPF Implementation 00:12:00 Troubleshooting Multiarea OSPF 00:20:00 Examining OSPFv3 00:09:00 Multiarea OSPF 00:28:00 Troubleshooting OSPF 00:17:00 Configuring OSPF for IPv6 00:23:00 Wide-Area Networks Understanding WAN Technologies 00:22:00 Configuring Serial Encapsulation 00:34:00 Establishing a WAN Connection Using Frame Relay 00:36:00 Introducing VPN Solutions 00:14:00 Configuring GRE Tunnels 00:09:00 Enabling HDLC 00:13:00 Troubleshooting 00:08:00 Frame Relay 00:28:00 External BGP 00:13:00 GRE Tunnel 00:18:00 Dialer Interface 00:12:00 Network Device Management Configuring Network Devices to Support Network 00:25:00 Managing Cisco Devices 00:41:00 ICND Part 2 Licensing 00:24:00 Managing Files 00:06:00 Logging 00:07:00 Syslog 00:09:00 Password Recovery 00:10:00 Superlab Initial Setup 00:04:00 Superlab - Part 1 00:18:00 Superlab - Part 2 00:15:00 Superlab - Part 3 00:19:00 Superlab - Part 4 00:08:00 Superlab - Part 5 00:17:00 Superlab - Part 6 00:17:00 Superlab - Part 7 00:16:00 Superlab - Part 8 00:13:00 Superlab - Part 9 00:03:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Description Windows 10 comes with different and effective features. But most often users get in trouble. Don't worry. Our Windows 10 End User course will assist you to learn all the difficulties in very easy ways. The Windows 10 End User course incorporates some basic issues of Microsoft Windows 10 operating methods to make you acquainted with its functions. The course assists you to know how to customize, personalize, and execute different areas of Windows 10. It teaches you also how to explore files, maps, operate mail, calendar, and weather features. It also teaches how to update, install, and find out troubleshoot from the applications. He makes you familiar with different programs like Microsoft Word, Excel, and PowerPoint etc. it teaches you internet browsing and other effective relevant features. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Windows 10 End User is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Windows 10 End User is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module: 01 Introduction FREE 00:01:00 Logging In 00:02:00 The Startup Screen 00:03:00 Exploring the Desktop 00:02:00 General Navigation 00:04:00 Introducing the Action Center and Control Panel 00:02:00 Launching Applications 00:03:00 Interacting with Windows 00:06:00 Quitting Applications 00:04:00 Pinning Applications 00:03:00 Customizing the Start Menu 00:03:00 Module: 02 Customizing the Task Bar 00:02:00 Multitasking to Switch Between Multiple Applications 00:03:00 Managing several deskstops Using Task View 00:03:00 Overview of the drive and folder structure 00:04:00 Using Navigation Pane, Details Pane, Preview Pane 00:04:00 Menus and Ribbons 00:03:00 Viewing and Editing File Properties_Revised 00:04:00 Creating Files 00:06:00 Selecting, Moving, and Copying Files_Revised 00:06:00 Renaming Files and Folders 00:03:00 Deleting and Restoring from the Recycle Bin 00:05:00 Module: 03 Create and use shortcuts_Revised 00:05:00 Zip and Unzip 00:07:00 Changing the Sort and Group by 00:06:00 Add Columns to the Explorer View 00:04:00 Creating and Using a Library 00:07:00 Pin Frequent Places Customizing File Explorer 00:04:00 Configuring Files and Explore Options 00:03:00 Logging In or Setting Up OneDrive 00:02:00 Storing and acessing files on OneDrive 00:03:00 Sharing Files Through OneDrive 00:05:00 Syncing Files on OneDrive 00:03:00 Module: 04 Browsing the Web 00:02:00 Customize Top Sites 00:02:00 Using Tabs 00:03:00 Add and Use Favorites 00:03:00 Organize Favorites with Folders 00:02:00 Background Settings 00:04:00 Lock Screen 00:02:00 Change Windows Themes 00:02:00 Personalize Start 00:04:00 Change Screen Resolution 00:02:00 Module: 05 Adjust Notifications and Actions 00:02:00 Course Recap Complete 00:01:00 Course Recap Complete 00:01:00 Mail Send a Message 00:04:00 Adding & Editing- Contacts & Accounts 00:05:00 People Search Link and Share Contacts 00:04:00 Calendar Configuring and Viewing 00:04:00 Calendar Changing Views Creating and Editing Events 00:07:00 Weather Add Favorite Locations and Viewing the Weather 00:04:00 Adjust Audio Settings 00:02:00 Managing Accounts and Sign In Options 00:03:00 Module: 06 Weather- Viewing Historical Data nad Weather Maps 00:03:00 Installing Applications from the Windows Store 00:03:00 Tablet Mode 00:03:00 Using Saving Sharing Web Notes 00:04:00 Downloading Files 00:02:00 Viewing and Clearing History 00:02:00 Cortana Setup 00:03:00 Using Cortana 00:03:00 Maps- Search Get Directions Choose View 00:04:00 Maps- Search Tips and Favorites 00:04:00 Module: 07 Maps- More Search Tips and Map Settings 00:03:00 Photos - Browsing_REVISED 00:05:00 Photos - Using Editing Tools_REVISED 00:04:00 Mail- Add Accounts 00:05:00 Mail- Personalizing and Configuring- 00:04:00 Installing Applications From the Web 00:03:00 Setting Application Defaults 00:03:00 Setting App Privacy and Permissions 00:02:00 Uninstalling Applications 00:01:00 Configure Windows Defender and Windows Updates 00:02:00 Module: 08 Backing Up and Restoring Files and Using Recover to Reset Your PC 00:07:00 Access Task Manage 00:02:00 Accessing the Action Center to View Messages 00:02:00 Manage Sleep and Screen Saver 00:03:00 Managing Devices 00:03:00 Change Type Settings 00:01:00 Adjust Mouse and Touchpad Settings 00:03:00 Adjust Autoplay Settings 00:02:00 Adding Files to a Library 00:09:00 Change Default Storage Locations 00:02:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Description: Microsoft Access is a database management system application; it stores data in its own form on the Access Jet database engine. This application is used by mainly software developers to develop application software. Microsoft Access 2016 Beginner to Advanced course is a complete collection with all the contents necessary to give you an overview of this application. In this course, you will learn about its interface, create and edit databases, sorting and filtering data in a query, performing calculations, summarization of data, data normalization, advanced reporting, etc. By the end of this course, users should be comfortable with navigating the Access 2016 interface, creating a new database from scratch, querying a database, generating reports, sharing data, and much more. Learning Outcomes: Get familiarized with Microsoft Access 2016, create simple databases, and use the help options Change table data, manage records and create lookups Join data from different tables, sort and filter them, and perform calculations for queries Creating, adding controls, enhancing appearance and print preparation for reports How to utilize Access Options dialog box Relational database design, creating tables, managing table fields and creating table relationships Creating query joins and sub queries, joining tables with no common fields, relating data within a table, and working with sub datasheets Data normalization and creating junction tables Sharing Access data with other applications and through import and export options Managing reports through organizing information, formatting, including charts, adding calculated fields and sub-report inclusion to existing ones Create mailing label report and publishing reports in PDF format Designing forms through adding and setting controls, creating subforms, using tab pages to organize information, improve navigation, formatting and applying conditional formatting Data, field, form and record validation Creating macros, restricting records using conditions, validate data, automate data entry and convert a macro to VBA in order to enhance user interface design Link tables to external data sources, manage database, determine object dependency, document database, and analyze database performance Allow multiple user access to database by splitting it, implement security, set passwords, convert Access database to ACCDE file, and add digital signatures Create and modify switchboards and startup options Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Microsoft Access 2016 Beginner to Advanced is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Microsoft Access 2016 Beginner to Advanced is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module - 1 Orientation to Microsoft Access 01:00:00 Create a Simple Access Database 01:00:00 Get Help in Microsoft Access 00:30:00 Modify Table Data 00:30:00 Work with Records 01:00:00 Sort and Filter Records 00:30:00 Create Lookups 01:00:00 Join Data from Different Tables in a Query 01:00:00 Sort and Filter Data in a Query 01:00:00 Perform Calculations in a Query 00:30:00 Create Parameter Queries 00:30:00 Create Action Queries 00:30:00 Create Find Duplicate and Find Unmatched Queries 00:30:00 Summarize Data 00:30:00 Create a Report 01:00:00 Add Controls to a Report 00:30:00 Enhance the Appearance of a Report 00:30:00 Prepare a Report for Print 00:30:00 The Access Options Dialog Box 01:00:00 Relational Database Design 00:30:00 Create a Table 01:00:00 Modify a Table and Fields 00:30:00 Create Table Relationships 00:30:00 Create Query Joins 00:30:00 Join Tables That Have No Common Fields 00:30:00 Relate Data within a Table 00:30:00 Work with Subdatasheets 00:30:00 Create Subqueries 00:30:00 Data Normalization 01:00:00 Create a Junction Table 00:30:00 Import Data into Access 00:30:00 Export Data to Text File Formats 00:30:00 Export Access Data to Excel 00:30:00 Create a Mail Merge 00:30:00 Organize Report Information 00:30:00 Format Reports 00:30:00 Include Charts in a Report 00:30:00 Add a Calculated Field to a Report 00:30:00 Add a Subreport to an Existing Report 00:30:00 Create a Mailing Label Report 00:30:00 Publish a Report as PDF 00:30:00 Activities - Microsoft Access 2016 for Beginners 00:00:00 Module - 2 Add Controls to Forms 01:00:00 Set Form Controls 01:00:00 Create Subforms 00:30:00 Organize Information with Tab Pages 00:30:00 Enhance Navigation with Forms 00:30:00 Format a Form 01:00:00 Apply Conditional Formatting 00:30:00 Field Validation 00:30:00 Form and Record Validation 00:30:00 Create a Macro 01:00:00 Restrict Records Using a Condition 00:30:00 Validate Data Using a Macro 00:30:00 Automate Data Entry Using a Macro 00:30:00 Convert a Macro to VBA 00:30:00 Link Tables to External Data Sources 00:30:00 Manage a Database 00:30:00 Determine Object Dependency 00:30:00 Document a Database 00:30:00 Analyze the Performance of a Database 00:30:00 Split a Database for Multiple User Access 00:30:00 Implement Security 00:30:00 Set Passwords 00:30:00 Convert an Access Database to an ACCDE File 00:30:00 Package a Database with a Digital Signature 00:30:00 Create a Database Switchboard 01:00:00 Modify a Database Switchboard 00:30:00 Set Startup Options 00:30:00 Activities - Microsoft Access 2016 Advanced 00:00:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Microsoft Access 2016 Beginner to Advanced 00:30:00 Final Exam Final Exam- Microsoft Access 2016 Beginner to Advanced 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

This Advanced Diploma in Customer Service aims to teach the necessary requirements of those working in a business who work closely with clients so that the care they provide is to the highest standard. It is also for learners whose job role requires them to deliver continually improving service to customers With this course you will gain a valuable understanding of a range of technical skills and behaviours in communicating with customers, resolving customer service problems and supporting service improvements. Also, learn how to deal with difficult customers and also connect with your customers online. Develop an advanced set of skills and hone knowledge that can be applied in any sector or organisation type.  Who is this course for? Advanced Diploma in Customer Service is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This course is CPD accredited so you don't have to worry about the quality. Requirements Our Advanced Diploma in Customer Service is open to all from all academic backgrounds and there is no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Customer Service Module One - Getting Started 00:30:00 Module Two - Who We Are and What We Do 01:00:00 Module Three - Establishing Your Attitude 01:00:00 Module Four - Identifying and Addressing Customer Needs 01:00:00 Module Five - Generating Return Business 01:00:00 Module Six - In-Person Customer Service 01:00:00 Module Seven - Giving Customer Service over the Phone 01:00:00 Module Eight - Providing Electronic Customer Service 01:00:00 Module Nine - Recovering Difficult Customers 01:00:00 Module Ten - Understanding When to Escalate 01:00:00 Module Eleven - Ten Things You Can Do to WOW Customers Every Time 01:00:00 Module Twelve - Wrapping Up 01:00:00 Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Evaluating and Reviewing Your Program 00:15:00 The Development Team 00:15:00 Mock Exam Mock Exam- Advanced Diploma in Customer Service 00:20:00 Final Exam Final Exam- Advanced Diploma in Customer Service 00:20:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00