18254 ESS courses in Liverpool delivered Online

Unlock the secrets to excelling in the world of fashion with our comprehensive Fashion Store Assistant and Personal Shopper Course. Whether you're passionate about assisting customers in finding their perfect style or you dream of becoming a trusted personal shopper, this course is designed to equip you with the skills and knowledge needed to thrive in the industry. Key Features: CPD Certified Developed by Specialist Lifetime Access In this course, learners will gain essential skills for working in a fashion store and as a personal shopper. They start by exploring career options and receiving guidance on how to succeed in this field. Understanding consumer behavior and excelling in customer service are key focuses, teaching students how to meet customer needs effectively. Communication skills are honed, including how to interact professionally and handle different situations with customers. Fashion and trends are covered to keep learners updated on what's popular in the industry. They also learn strategies to attract customers to their shops, making their store appealing and inviting. Planning advice helps them organize their work efficiently. Lastly, the course introduces the profession of a personal shopper, detailing what it involves and how to thrive in this role. Overall, students acquire a well-rounded understanding of the fashion retail environment and the skills needed to provide excellent service and succeed in the industry. Course Curriculum Module 01: Career Guidance Module 02: Understanding Consumer Behaviour and Excelling in Customer Service Module 03: Communication and Protocol Module 04: Fashion and Trends Module 05: How to Make Your Shop a Magnet to Customers Module 06: Planning Advice Module 07: Profession of a Personal Shopper as a Profession Learning Outcomes: Understand consumer behaviour to enhance customer service and satisfaction. Develop effective communication skills essential for client interaction and engagement. Gain insights into current fashion trends and industry protocols. Implement strategies to attract and retain customers in retail environments. Learn planning techniques to optimize store layout and product presentation. Explore the role and responsibilities of a personal shopper profession. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring to excel in fashion retail environments. Those interested in enhancing customer service skills in retail settings. Individuals keen on understanding fashion trends and consumer behaviour. Aspiring personal shoppers looking to develop their career in fashion. Retail professionals seeking to advance their skills in customer engagement. Career path Fashion Store Assistant Retail Sales Associate Personal Shopper Fashion Retail Manager Customer Service Advisor Visual Merchandiser Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you passionate about creating unforgettable celebrations? Do you dream of turning your love for parties into a thriving business? Look no further! Our "Everything on Party Planning" course is your ultimate guide to becoming a professional party planner. With comprehensive modules covering every aspect of party planning, you'll gain the skills and knowledge needed to make every event a spectacular success. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access In the "Everything on Party Planning" course, learners will explore the essentials of being a successful party planner. They will develop key skills needed to organize different types of parties, considering the preferences and demographics of guests. The course covers how to choose engaging themes, manage food and beverages, and work effectively with various vendors. Students will learn about venue selection and how to meet specific requirements for different events. The curriculum also includes practical aspects such as initial planning, budgeting, and starting a party planning business. Additionally, learners will discover strategies to build a client base, network effectively, and handle various business functions. By the end of the course, participants will be equipped with the knowledge and skills to make any event memorable and successful. Course Curriculum Module 01: Introduction to Party Planner Module 02: Skills You Need to Be a Party Planner Module 03: Types of Parties - Overview Module 04: Guest Demographics Module 05: Choosing a Theme Module 06: Food and Beverage Module 07: Vendors Every Party Planner Should Know Module 08: Venue Requirements Module 09: Initial Planning and Budgeting Module 10: Starting Your Party Planning Business Module 11: Generating a Client Base Module 12: Networking Module 13: Party Planning Business Functions Module 14: Making the Day Memorable Learning Outcomes: Understand the role and responsibilities of a party planner. Identify essential skills needed for successful party planning. Recognize different types of parties and their unique requirements. Analyse guest demographics to tailor party elements. Create themed parties with appropriate food and beverages. Plan and budget effectively for party events. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring party planners. Event management students. Individuals interested in hosting parties. Entrepreneurs starting a party planning business. Professionals in the hospitality industry. Career path Event Planner Party Consultant Wedding Coordinator Corporate Event Coordinator Venue Manager Catering Manager Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Hey there! Considering the modern world's unpredictable winters, mastering Winter Safety is crucial for your well-being and those around you. This course covers Winter Safety Fundamentals, emphasizing safe snow management, injury prevention, and awareness of carbon monoxide risks. You'll learn essential skills like emergency readiness and safe winter activity practices, along with mastering the art of winter driving. The benefits are immense: not only will you stay safe during harsh conditions, but you'll also gain confidence in handling winter-related emergencies. These skills aren't just for your own safety-they can be life-saving for others too. Enroll in this course today to equip yourself with invaluable knowledge in Winter Safety and ensure a safer winter for everyone. Key Features: CPD Certified Winter Safety Training Course Free Certificate Developed by Specialist Lifetime Access Course Curriculum Module 01: Winter Safety Fundamentals Module 02: Well-being in Winter Module 03: Safe Snow Management Techniques Module 04: Injury Prevention in Winter Module 05: Carbon Monoxide Awareness Module 06: Safety in Winter Activities Module 07: Winter Driving Mastery Module 08: Emergency Readiness for Winter Learning Outcomes: Grasp essential winter safety principles for a secure seasonal experience. Understand winter health practices, fostering personal well-being in colder climates. Master safe shovelling and snow-blowing techniques to prevent injuries effectively. Acquire skills to avoid slips, falls, and manage cold-related injuries confidently. Implement preventive measures against carbon monoxide poisoning during winter months. Navigate winter sports, driving challenges, and emergencies with enhanced safety awareness. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Winter Safety Training course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Winter Safety Training. Moreover, this course is ideal for: Individuals seeking comprehensive winter safety knowledge for personal well-being. Outdoor enthusiasts and sports enthusiasts preparing for winter activities. Homeowners, ensuring safe practices during snow removal and icy conditions. Drivers wanting to master safe driving skills in winter weather. Emergency response personnel enhancing winter-specific emergency preparedness. Requirements There are no requirements needed to enrol into this Winter Safety Training course. We welcome individuals from all backgrounds and levels of experience to enrol into this Winter Safety Training course. Career path After finishing this Winter Safety Training course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Winter Safety Training are: Snow Clearing Operative - £18K to 25K/year. Winter Maintenance Technician - £22K to 28K/year. Emergency Response Coordinator - £28K to 35K/year. Winter Sports Instructor - £20K to 30K/year. Fleet Manager - £30K to 40K/year. Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Unlock the potential of effective leadership with our comprehensive Line Management Training course. This program equips you with essential skills and knowledge to excel as a confident and capable line manager. Whether you're new to management or seeking to refine your skills, this course covers all facets crucial to your success. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access In the Line Management Training curriculum, learners gain essential skills and knowledge to effectively lead teams and manage people in a workplace setting. They learn how to communicate effectively, ensuring clear understanding and productivity among team members. Prioritization and time management techniques are taught to help them handle tasks efficiently and meet deadlines. Performance appraisal management equips them with the ability to evaluate and improve employee performance systematically. Understanding employment law ensures they can make fair and legal decisions when managing their team. Talent management skills help in identifying, nurturing, and retaining skilled employees. Conflict resolution techniques prepare them to handle disputes constructively. They also learn about fostering positive employee relations and providing coaching and mentoring to develop their team's potential. Skills in supervising, motivating, and counseling are emphasized to maintain a motivated and productive workforce. Finally, stress management techniques are taught to help them and their teams cope with workplace pressures effectively. Course Curriculum Module 01: Introduction to Line Management Module 02: Effective Communication Skills Module 03: Prioritising and Time Management Module 04: Performance Appraisal Management Module 05: Employment Law for Line Managers Module 06: Talent Management Module 07: Handling Conflict Module 08: Employee Relations Module 09: Coaching and Mentoring Module 10: Supervising Motivating and Counselling Module 11: Stress Management Learning Outcomes Understand roles and responsibilities of line managers in organisations. Develop effective communication strategies for team interaction and collaboration. Apply prioritisation techniques to manage tasks and optimise time efficiently. Conduct fair and constructive performance appraisals to enhance team productivity. Interpret employment law principles relevant to line management responsibilities. Implement talent management strategies to nurture and retain organizational skills. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Current or aspiring managers seeking foundational skills in line management. Professionals aiming to enhance their leadership and team management abilities. Individuals transitioning into managerial roles within diverse organisational settings. Team leaders looking to improve employee engagement and performance. Managers in various sectors seeking to advance their career prospects. Career path Human Resources Manager Operations Supervisor Team Leader Department Manager Project Coordinator Training and Development Specialist Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you ready to unlock your inner handy skills and embark on a journey towards becoming a capable handyperson? Our comprehensive course, "Introduction to Handyperson," is designed to equip you with all the essential knowledge and skills you need to tackle a wide range of tasks around the home and beyond. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access This course provides a comprehensive introduction to becoming a handyperson, covering essential skills and knowledge needed for various tasks. Students learn about workplace health and safety practices to ensure they can work safely. They are introduced to the fundamentals of handyperson work, including understanding and using basic tools and equipment effectively. Basic maintenance skills are taught, such as fixing and repairing common household issues. Students also gain knowledge in electrical work and plumbing skills, which are crucial for handling repairs and installations around the home. They learn techniques for working with walls, floors, and general carpentry, along with drilling, tiling, and welding tasks. Additionally, the course covers appliance maintenance, painting, and decorating techniques. Lastly, students learn about providing handyperson services and the basics of starting a business in this field, as well as gaining insights into managing construction projects effectively. Course Curriculum Module 01: Health and Safety at Work Module 02: Introduction to Handyperson Module 03: Basic Tools and Equipment Module 04: Basic Maintenance Skills Module 05: Electrical Work Module 06: Plumbing Skills Module 07: Walls and Floors Module 08: General Carpentry Module 09: Drilling, Tiling, and Welding Module 10: Appliances Module 11: Painting and Decorating Module 12: Handyperson Services and Setting Up Business Module 13: Construction Projects Learning Outcomes: Identify workplace hazards and apply health and safety regulations effectively. Demonstrate proficiency in using basic handyperson tools and equipment. Perform routine maintenance tasks on various household and commercial systems. Apply electrical and plumbing skills to solve common household issues. Execute basic carpentry, tiling, and welding tasks accurately and safely. Plan and execute painting, decorating, and minor construction projects efficiently. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Homeowners looking to enhance DIY skills economically. Individuals exploring entry-level opportunities in property maintenance. Anyone interested in learning basic home repair and improvement techniques. DIY enthusiasts eager to broaden their practical skill set affordably. Beginners seeking foundational knowledge in handyperson services. Career path Maintenance Assistant Property Caretaker Handyman/woman Facilities Maintenance Technician Building Services Operative Home Improvement Specialist Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Unlock a world of opportunities in the dynamic retail industry with our comprehensive Certificate on Retail Associate. Whether you're just starting out or looking to advance your career, this course provides the essential skills and knowledge needed to excel in retail environments. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access The "Certificate on Retail Associate" course equips learners with essential skills for a successful career in retail. Participants will understand the key qualities needed to excel as a retail associate and gain insights into consumer behavior, which is crucial for providing excellent customer service. The course emphasizes effective communication with customers and mastering the sales process, including handling transactions at the checkout. Learners will explore retail psychology, consumer rights, and health and safety practices specific to retail environments. Additionally, the course covers the fundamentals of in-store and exterior design, as well as visual merchandising techniques. Management skills are also included to help future retail associates lead their teams effectively. By the end of the course, participants will be able to identify and capitalize on trends, ensuring they can meet and exceed customer expectations in any retail setting. Course Curriculum Module 01: Introduction to Retail Associate Module 02: The Qualities of a Retail Associate Module 03: Importance of Consumer Behaviour Module 04: The Importance of Communicating with Customers Module 05: The Sales Process and Dealing with Customers at the Checkout Module 06: Retail Psychology Module 07: Consumer Rights Act Module 08: Health and Safety for Retail Stores Module 09: In-store Design Module 10: Exterior Design Module 11: Introduction to Visual Merchandising Module 12: Management Skills for Leading Your Team Module 13: Taking Trends and Targeting Customers Effectively Learning Outcomes: Understand the role and responsibilities of a retail associate. Identify key qualities required for successful retail associates. Recognize the significance of consumer behaviour in retail settings. Communicate effectively with customers to enhance their shopping experience. Apply knowledge of the sales process at the checkout. Implement health and safety standards in retail environments. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals seeking entry-level retail positions. Retail staff aiming to improve their skills. Those interested in consumer behaviour. Aspiring retail team leaders and managers. People interested in visual merchandising. Career path Retail Sales Associate Customer Service Representative Visual Merchandiser Retail Store Manager Sales Assistant Retail Team Leader Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you passionate about creating unforgettable moments? Start your journey in the glamorous world of weddings with our comprehensive Wedding Planner Online Course. Whether you're dreaming of launching your own wedding planning business or seeking to enhance your event coordination skills, this course is designed to equip you with all the essential knowledge and expertise. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access In the Wedding Planner Online Course, learners will gain a comprehensive understanding of the wedding industry and the role of a wedding planner. They will learn how to start and manage their own wedding planning business, including crucial aspects like determining the wedding vision, venue selection, and theme development. Participants will master the skills needed to equip and decorate venues, manage wedding budgets effectively, and coordinate wedding attire, food, beverages, and cakes. They will also learn about arranging music, photography, and videography services, as well as creating detailed wedding day schedules. After the wedding, learners will understand how to manage post-wedding activities and conduct evaluations to ensure client satisfaction. This course equips learners with practical knowledge and skills essential for a successful career in wedding planning. Course Curriculum Module 01: Wedding Industry Overview Module 02: Profession of a Wedding Planner Module 03: Starting your Own Wedding Planning Business Module 04: The Vision, Venue, and Theme Determining Module 05: Setting the Stage Choosing, Equipping and Decorating Venue Module 06: Wedding Budgets Module 07: Wedding Attire Module 08: Food, Beverage and the Wedding Cake Module 09: Music, Photography and Videography Module 10: Wedding Day Details Module 11: Wedding Timelines Module 12: Post Wedding Activities and Evaluation Learning Outcomes Understand the wedding industry dynamics and market trends analysis. Describe the role and responsibilities of a professional wedding planner. Develop a business plan for starting a wedding planning venture. Plan and execute the selection of wedding themes and venues. Manage wedding budgets effectively and allocate resources optimally. Coordinate wedding day logistics and post-event evaluation procedures. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals interested in planning weddings professionally. Event coordinators looking to specialize in wedding planning services. Entrepreneurs aiming to start their wedding planning business. Students pursuing a career in event management, focusing on weddings. Anyone passionate about organizing and managing wedding ceremonies. Career path Wedding Planner Wedding Coordinator Event Manager (specializing in weddings) Wedding Consultant Venue Manager (specializing in wedding venues) Wedding Stylist Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Unlock your potential in the thriving beauty industry with our comprehensive Nail Technician Training course. Whether you're passionate about nail artistry or aspire to start your own nail salon, this course equips you with the essential skills and knowledge needed to excel. Key Features: CPD Certified Developed by Specialist Lifetime Access In the Nail Technician Training course, learners will gain comprehensive knowledge and skills essential for a successful career in nail care. They will understand the structure and growth of nails, skin anatomy, and factors affecting nail health. Safety practices and hygiene protocols will be emphasized, ensuring a safe working environment. Students will master the use of tools and techniques required for manicures, pedicures, and nail art, alongside the chemistry behind nail products and their application. They will also learn about artificial nails and how to handle nail diseases and skin issues professionally. The course covers UK legislations relevant to nail services and explores business preparation, including adapting to pandemic challenges. Overall, learners will be equipped with both theoretical understanding and practical expertise needed to excel as nail technicians, preparing them for diverse career opportunities in the beauty industry. Course Curriculum Module 01: Nail Technician 101 Module 02: General Anatomy Module 03: Skin Structure, Growth, and Nutrition Module 04: Anatomy of Nail Module 05: Nail Diseases and Skin Problems Module 06: Safety Practices Module 07: Tools and Techniques Module 08: Equipment for the Technician Module 09: Basics of Chemistry and Chemicals Module 10: Nail Product Chemistry Module 11: Manicure Module 12: Pedicure Module 13: Nail Art Module 14: Artificial Nails Module 15: UK Legislations and Pandemic Implications Module 16: Career Prospect and Business Preparations Learning Outcomes: Understand nail anatomy and its implications in nail care. Apply safety practices and hygiene standards effectively in treatments. Demonstrate proficiency in manicure and pedicure techniques using industry standards. Identify common nail diseases, skin problems, and their treatments. Utilize tools, equipment, and chemicals in accordance with safety guidelines. Evaluate career prospects and prepare for business operations in the industry. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals interested in beauty and nail care industries. Aspiring nail technicians seeking foundational knowledge and skills. Beauty professionals looking to specialize in nail treatments. Entrepreneurs planning to start nail salons or beauty businesses. Anyone wishing to understand UK regulations and pandemic impacts in nail care. Career path Nail Technician Nail Artist Beauty Salon Manager Spa Technician Beauty Educator Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Fire Marshal Training (UK) - Level 3 CPD Certified Course offers essential skills and knowledge for individuals aiming to take on the critical role of fire marshals within various industries. This training is paramount in ensuring the safety and well-being of occupants in buildings by effectively managing fire risks and executing evacuation procedures. With stringent safety regulations in place, the demand for qualified fire marshals remains robust in the UK. The sector has witnessed a steady increase in demand, with a 10% rise in the number of trained fire marshals required across diverse sectors such as hospitality, healthcare, and commercial establishments. Pursuing this certification not only enhances one's employability but also contributes to safeguarding lives and property. On average, professionals holding Fire Marshal Training certification can expect to earn between £22,000 to £30,000 annually in the UK, depending on factors such as experience and location. Don't miss the opportunity to embark on a fulfilling career path while making a significant impact on fire safety standards. Key Features This Fire Marshal Training (UK) - Level 3 CPD Certified Course Includes : This Fire Marshal Training Course is CPD Certified Level 3 Diploma Developed by Specialist Lifetime Access Course Curriculum Fire Marshal Training (UK) - Level 3 CPD Certified Course : Module 01: Fundamentals of Fire Safety Module 02: Fire Warden Introduction Module 03: Preventive Responsibilities Module 04: Emergency Tasks and Attributes Module 05: Fire Safety Protocols Module 06: Evacuation Tactics Module 07: Regulatory Compliance and Risk Assessment Learning Outcomes Fire Marshal Training (UK) - Level 3 CPD Certified Course: Identify fire hazards and apply basic safety protocols. Demonstrate understanding of fire warden roles and responsibilities. Execute preventive duties to minimise fire risks effectively. Exhibit emergency response skills and essential qualities during crises. Implement approved fire safety measures in diverse settings. Develop comprehensive evacuation strategies adhering to regulations and risk assessment. CPD 10 CPD hours / points Accredited by The CPD Quality Standards Who is this course for? Fire Marshal Training (UK) - Level 3 CPD Certified Individuals seeking fire safety certification for workplace responsibilities. Employees designated or aspiring to be fire wardens. Safety officers and managers responsible for preventive measures. Personnel involved in emergency response planning and execution. Facilities management professionals ensuring fire safety compliance. Career path Fire Marshal Training (UK) - Level 3 CPD Certified Fire Warden Coordinator - £30K to 45K/year. Facilities Compliance Specialist - £25K to 40K/year. Fire Marshal - £25K to 35K/year. Health and Safety Officer - £30K to 40K/year. Emergency Response Coordinator - £28K to 38K/year. Fire Safety Inspector - £32K to 42K/year. Risk Assessment Specialist - £28K to 38K/year. Certificates Digital certificate - Included Will be downloadable when all lectures have been completed.