Duration 5 Days 30 CPD hours This course is intended for This course is intended for Cisco Unified Communications system channel partners and resellers who are responsible for deployment and application engineering for Cisco Unified Contact Center Express customers, System and technical support engineers, Day 1 and Day 2 support personnel, and Customers deploying and maintaining Cisco Unified CCX Overview Upon successful completion of this course, students will be able to create utilize advanced techniques in scripting and Cisco Unified CCX functionality The student will explore advanced techniques in scripting and Cisco Unified CCX functionality. During this five day class students will use advanced scripting to implement features that extend the functionality of Cisco Unified CCX. Cisco Unified CCX Overview Components of the Cisco Unified CCX Environment. Gateways. Routers. Cisco Unified Communications Manager. Cisco Unified CCX. Script Editor. Cisco Finesse. Cisco Unified Intelligence Center. Cisco Unified CCX Agent. External Servers. Cisco Unified CCX System Cluster Components. Engine. Database Server. Call Flow Terms. The Call Flow. The Debug Process Reactive. Non-Reactive Prompt Recording Utilities Prompt Recorder Emergency Message Recorder Basic ACD Routing Review Script Steps used in a Simple ACD Routing Script. Resource Group Routing. Defining the Contact Service Queue. Create a Simple ACD routing script Common Scripting Concepts Prompt Management. Using the Default Script. Terminating a Call and Ending a Script. Abandon Rates. Exception Handling. Script Interruptions. Check Agent Availability before and after entering queue. Using Java Methods for Holiday and Time of Day routing Accessing an External Database Database architecture and supported databases. Setting up the Database Subsystem. Using Database script steps Skills Based Routing Appling skills to agents. Defining the Contact Service Queue. Specifying the CSQ in the Script Advanced ACD Routing Overflow Routing. When to Overflow. How to get the Data Needed for Making Decisions. Describe Methods of Overflowing Basic ACD Callback Options Setup the Email Subsystem. Script for Email Notification. Script for Leaving a Recorded Message. Script for Callback when Queue Times have Decreased Enterprise Data and Session Management Define Enterprise Data in Cisco Finesse. Define a Call Variable Layout in Cisco Finesse. Define ECC Variables in the script editor. Set Enterprise Data in the script. Define Session Management. Setup Session Management. Use Session Management to Pass Variable Information Between Scripts Advanced ACD Callback Options Leave Queued Message with an Option for Callback. Scheduled Callback
Duration 4 Days 24 CPD hours This course is intended for The primary audience for this course is as follows: Security administrators Security consultants Network administrators System engineers Technical support personnel Channel partners and resellers Overview Upon completing this course, the learner will be able to meet these overall objectives: Define the use and placement IDS/IPS components. Identify Snort features and requirements. Compile and install Snort. Define and use different modes of Snort. Install and utilize Snort supporting software. Securing Cisco Networks with Open Source Snort (SSFSNORT) v3.0 is a 4-day course that shows you how to deploy Snort© in small to enterprise-scale implementations. You will learn how to install, configure, and operate Snort in Intrusion Detection System (IDS) and Intrusion Prevention System (IPS) modes. You?ll practice installing and configuring Snort, utilize additional software tools and define rules to configure and improve the Snort environment, and more. The course qualifies for 32 Cisco Continuing Education credits (CE) towards recertification.This course will help you:Learning how to implement Snort, an open-source, rule-based, intrusion detection and prevention system. Gain leading-edge skills for high-demand responsibilities focused on security. Module 1: Detecting Intrusions with Snort 3.0 History of Snort IDS IPS IDS vs. IPS Examining Attack Vectors Application vs. Service Recognition Module 2: Sniffing the Network Protocol Analyzers Configuring Global Preferences Capture and Display Filters Capturing Packets Decrypting Secure Sockets Layer (SSL) Encrypted Packets Module 3: Architecting Nextgen Detection Snort 3.0 Design Modular Design Support Plug Holes with Plugins Process Packets Detect Interesting Traffic with Rules Output Data Module 4: Choosing a Snort Platform Provisioning and Placing Snort Installing Snort on Linux Module 5: Operating Snort 3.0 Start Snort Monitor the System for Intrusion Attempts Define Traffic to Monitor Log Intrusion Attempts Actions to Take When Snort Detects an Intrusion Attempt License Snort and Subscriptions Module 6: Examining Snort 3.0 Configuration Introducing Key Features Configure Sensors Lua Configuration Wizard Module 7: Managing Snort Pulled Pork Barnyard2 Elasticsearch, Logstash, and Kibana (ELK) Module 8: Analyzing Rule Syntax and Usage Anatomy of Snort Rules Understand Rule Headers Apply Rule Options Shared Object Rules Optimize Rules Analyze Statistics Module 9: Use Distributed Snort 3.0 Design a Distributed Snort System Sensor Placement Sensor Hardware Requirements Necessary Software Snort Configuration Monitor with Snort Module 10: Examining Lua Introduction to Lua Get Started with Lua
Duration 2 Days 12 CPD hours This course is intended for Attending students should be new to Jira (this is NOT for experienced users), and are required to have a background in basic Enterprise application development Overview This course is approximately 50% hands-on, combining expert lecture, real-world demonstrations and group discussions with machine-based practical labs and exercises. Working in a hands-on learning environment guided by our expert Jira practitioner, students will explore: Getting started with JIRA Using JIRA for Business Projects Using JIRA for Agile Projects Issue Management Field Management Screen Management Workflows and Business Process Searching and Filtering Tracking issues is a critical component of any project management strategy. JIRA provides a web based single repository for creating, tracking and reporting on feature requests, bugs reported, or managing workflow. JumpStart to Jira for End Users is a two-day, lab-intensive course for participants new to Jira, that provides them with a hands-on Jira instance to ?learn by doing?. This course provides essential understanding in the practical use of the Jira in an Agile context, with an emphasis on Best Practices and practical job-ready skills. Getting started with JIRA JIRA Overview Core concepts Terminology Infrastructure Users and Groups JIRA roles Using JIRA for Business Projects Overview of Projects Project types Project screens Tasks and task management Project Management Process Management Using JIRA for Agile Projects Overview of Agile with JIRA (very brief) Kanban overview Running a project with Kanban Configuring agile screen resolving an issue Issue Management Overview of Issues Working with issues Issue cloning Time tracking Issues and comments Tasks and subtasks Field Management Overview of Fields Built-in fields Custom fields Searching Configuring JIRA for fields Screen Management Overview of JIRA screens Working with screens Using screen tabs Issue type screens associating an issue type screen a with a project Customizing JIRA screens Workflow and Business Process Overview of Workflow Mapping business processes Managing workflows Authoring a workflow Updating an existing workflow Workflow schemes Applying a workflow to a project Searching and Reporting Overview of Searching Search screens Basic search Advanced search with JQL Working with search results Reports Dashboards Filters Gadgets Charts Summary and Best Practices Looking back at the ?Big Picture? JIRA Administration Overview Where JIRA fits into the Agile perspective JIRA End-User best practices
Embark on a journey to excellence in care with our Care Certificate Training course. Master vital care standards, from understanding your role and personal development to safeguarding and infection control. Essential for healthcare professionals committed to quality care.
Course Overview Without following a proper strategy, it is impossible to sustain a business, let alone make it grow. The Masterclass of Business Strategy Consulting course is here to help you attain the skills and ability to plan and follow business strategies to establish a successful business. In this Masterclass of Business Strategy Consulting course, you will get a clear understanding of what a business strategy is. The course will assist you in enriching your knowledge of business strategy design. The informative modules will help you build a solid foundation in PEST and PESTEL analysis. You will also acquire a great deal of knowledge in SWOT and TOWS analysis. There is more; this comprehensive course will equip you with practical strategies that can boost your business. This Masterclass of Business Strategy Consulting course will provide you with knowledge and skills in a fun and engaging way. Enroll in the course today and start your learning journey. Learning Outcomes Understand the definition of business strategy Familiarize yourself with the fundamentals of business strategy design Learn the core concepts of PEST and PESTEL analysis Deepen your understanding of industry analysis and generic strategies Build the essential skills for SWOT and TOWS analysis Grasp a wide range of techniques to grow your business Who is this course for? The Masterclass of Business Strategy Consulting course is for individuals who want to elevate their business strategy consulting knowledge. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Certification After you have successfully completed the course, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path The Masterclass of Business Strategy Consulting course is a useful qualification to possess and would be beneficial for any related profession or industry such as: Business Professional Entrepreneur Section 01: Welcome to this Mini MBA Business Strategy Consulting Course! Welcome to this Mini MBA Business Strategy Consulting Course 00:03:00 Mini MBA Business Strategy - Executive Summary - What you will learn 00:10:00 Section 02: What is MBA Level Business Strategy? What is Business Strategy? 00:05:00 Business Vision and the Mission Statement 00:04:00 The Strategy Hierarchy within a Firm 00:06:00 Section 03: Designing Your Business Strategy Introduction to Business Strategy Design 00:02:00 Business Model Design with the Business Model Canvas 00:13:00 Business Model Canvas Template 00:01:00 Lafley & Martin's Five Step Strategy Model 00:05:00 Hambrick & Frederickson's Strategy Diamond 00:06:00 Section 04: Business Strategy Over Time: Life Cycle Models Understanding Life Cycles 00:02:00 The Industry Life Cycle 00:07:00 The Business Life Cycle 00:06:00 The Product Life Cycle 00:05:00 The Corporate Funding Life Cycle 00:04:00 Section 05: External Strategic Environment of the Firm: PEST and PESTEL Analysis External Analysis Using Broad Factors 00:02:00 PEST Analysis 00:08:00 PESTEL Analysis 00:05:00 PESTEL Analysis Template 00:01:00 CASE STUDY EXERCISE: PESTEL Analysis of Starbucks 00:02:00 CASE STUDY SOLUTION: PESTEL Analysis of Starbucks 00:07:00 CASE STUDY EXERCISE: PESTEL Analysis of the Global Aviation Industry 00:07:00 CASE STUDY SOLUTION: PESTEL Analysis of the Global Aviation Industry 00:02:00 Section 06: Strategic Options arising Internal and External Analysis: SWOT, TOWS and SOAR Strategic Options from Internal and External Analysis 00:16:00 SWOT Analysis 00:05:00 Conducting A SWOT Analysis 00:04:00 SWOT Analysis Template 00:02:00 TOWS Matrix Analysis 00:05:00 TOWS Analysis Template 00:14:00 SOAR 00:04:00 SOAR Analysis Template 00:01:00 CASE STUDY EXERCISE: SWOT Analysis - Amazon 00:02:00 CASE STUDY SOLUTION: SWOT ANALYSIS - Amazon 00:09:00 Section 07: Michael Porter - Industry Analysis, Generic Strategies and Competitive Advantage Michael Porter and Business Strategy Analysis 00:02:00 Industry Analysis and Introducing Michael Porter 00:10:00 Competitive Forces Model - Porter's Five Forces 00:12:00 Full List of Porter's Five Forces Factors 00:02:00 Michael Porter's Five Forces Template 00:01:00 CASE STUDY EXERCISE PORTERS FIVE FORCES Global Aviation Industry 00:02:00 CASE STUDY SOLUTION: Porter's Five Forces - Global Airline Industry 00:15:00 Generic Strategies and Industry Forces 00:10:00 Michael Porter's Value Chain Analysis 00:07:00 Value Chain Analysis Template 00:02:00 Section 08: Strategic Prioritisation: Boston Consulting Group (BCG) Growth Share Matrix Boston Consulting Group (BCG) Matrix 00:07:00 BCG Matrix and the Life Cycle 00:03:00 BCG Matrix Advantages and Disadvantages 00:03:00 Adapting the BCG Matrix 00:05:00 Boston Consulting Group (BCG) Matrix Template 00:03:00 CASE STUDY EXERCISE: BCG Matrix - Facebook 00:02:00 CASE STUDY SOLUTION: BCG Matrix - Facebook 00:04:00 CASE STUDY SOLUTION: BCG Matrix - Apple 00:04:00 CASE STUDY EXERCISE: BCG Matrix - Unilever 00:02:00 CASE STUDY SOLUTION: BCG Matrix - Unilever 00:05:00 Section 09: MBA Strategy: Building Sustainable Competitive Advantage Competitive Advantage - Deriving Strategy from Inside the Firm 00:03:00 Core Competency 00:05:00 VRIO - Resources to Competitive Advantage 00:06:00 CASE STUDY EXERCISE: Core Competency - Apple 00:02:00 CASE STUDY SOLUTION: Core Competency - Apple 00:05:00 Defining the Unique Selling Proposition 00:05:00 ADL Matrix - Understanding Your Competitive Position 00:07:00 ADL Matrix Template 00:02:00 Section 10: Strategy MBA: Growth Strategy Options Ansoff Product Market Matrix - How to Grow Your Business 00:05:00 Organic vs Inorganic Growth 00:02:00 Internal and External Growth Strategies Expanded 00:11:00 CASE STUDY EXERCISE: Amazon's Growth Strategy 00:02:00 CASE STUDY SOLUTION - Amazon's Growth Strategy 00:06:00 Section 11: Strategic Responses to Mature and Declining Markets Blue Ocean Strategy 00:05:00 Blue Ocean Case Study - Apple 00:05:00 Comparing Red Ocean and Blue Ocean Strategies 00:04:00 How to Survive in an Over Fished Ocean 00:05:00 Section 12: How to Create a Comparative Competitive Analysis on a Page How to Create a Comparative Competitive Analysis on a Page 00:04:00 Section 13: Connecting MBA Strategy and Finance with Financial Modelling Making the Connection between Strategy and Finance 00:04:00 What is an Integrated Financial Model? 00:06:00 Key Drivers of an Integrated Financial Model 00:08:00 Model Structure 00:03:00 Detailed Model Schedules 00:07:00 Chart of Accounts 00:02:00 Financial Statement Inputs and Outputs 00:03:00 10 Steps to Building an Integrated Financial Model 00:05:00 Section 14: Strategy MBA Implementation: Understanding the Strategic Planning Process Summary of the Strategic Analysis Process 00:03:00 Understanding the Strategic Planning Process 00:06:00 Four Step Strategic Management Process 00:03:00 Strategy Formulation in Six Steps 00:07:00 Mintzberg's Five Configurations 00:05:00 Section 15: Summary and Wrap Up Course Summary and Wrap Up 00:05:00 Additional Resource Additional Materials 00:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
Course Overview Learn the Latest Skills | Acknowledged by CPD & QLS | Tutor Support | Interactive Video Training Life coaches provide support, structure, and encouragement to help clients fulfil their potential, make the most of their lives and move forward in the areas in which they want to change, e.g. relationships, careers, fitness, work-life balance or self-confidence. With our programme, you will learn the foundations of life coaching, which has helped thousands of students get their lessons. You can coach anybody at any level, find your speciality, and even start your own full- or part-time coaching business. You must understand yourself and how others learn and think to coach them. This course walks you through these topics by assisting you in self-reflection, understanding learning as a whole, and the significance of these abilities in the context of coaching. What Will You Learn? Introduction to coaching Understand all the steps involved in coaching You will be in a position to help people analyse their current lives and help them understand why they feel unmotivated or stuck How to use powerful questioning skills to build trust and rapport with your clients. Learn about all the various types of coaching How to set up your own coaching business What classes are included in this package? Earn a digital Certificate upon successful completion acknowledged by UK and internationally acknowledged lesson There are no set schedules, so you can work at your own pace. Our email and live chat specialists are available to assist you 24 hours a day, 7 days a week. On weekdays, you'll have access to a full-time tutor. Learn in a user-friendly, cutting-edge online learning environment. High-quality e-learning study materials Who Should Take This Course? This course will expand your competence and strengthen your CV with vital skills and information, whether you're an experienced practitioner or an aspiring expert. There are no formal entry criteria for the Life Coaching Advanced Diploma. All you need is a desire to learn, a decent command of the English language, numeracy, and information technology, and to be at least 16 years old. Career Path Training offered by the Life Coaching Advanced Diploma could potentially benefit a range of roles but would particularly enhance careers in: Life Coach Guidance Counsellor Motivational Speaker Career Counsellor Human Rights Worker Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Assignment Certificate of Achievement After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £119. Please note that overseas students may be charged an additional £10 for postage. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment In order to ensure the Quality Licensing scheme endorsed and CPD acknowledged certificate, learners need to score at least 60% pass marks on the assessment process. After submitting assignments, our expert tutors will evaluate the assignments and give feedback based on the performance. After passing the assessment, one can apply for a certificate. Retake fee If you do not pass the exam first time, you can purchase the Retake Exam for £1.99 and try again.
This course is expertly designed to deepen your understanding of investment banking and the essential financial tools needed for astute business decision-making. Across ten focused modules, you will explore the intricacies of investment strategies, financial analysis, and corporate finance. From mastering financial modelling techniques to crafting detailed business plans, the course offers a thorough exploration of the financial landscape without requiring physical attendance. Whether your interest lies in financial reporting, commercial law, or tax considerations, each section builds a solid foundation to enhance your financial literacy and strategic thinking. In addition, the programme addresses critical areas such as anti-money laundering and financial crime prevention, ensuring you are aware of the legal and regulatory environment surrounding finance today. Delivered entirely online, this course allows you to develop knowledge at your own pace, making it ideal for professionals seeking to advance their expertise in investment banking and financial planning. Perfect for those aiming to sharpen their financial decision-making abilities, this course balances theory with insightful analysis to support confident, informed choices in a competitive market. Key Features of Investment Banking, Financial Modelling for Decision Making and Business Plan Bundle CPD Accredited Investment Banking, Financial Modelling for Decision Making and Business Plan Course Instant PDF certificate Fully online, interactive Investment Banking, Financial Modelling for Decision Making and Business Plancourse Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Enrol now in this Investment Banking, Financial Modelling for Decision Making and Business Plan Bundle course to excel! To become successful in your profession, you must have a specific set of Investment Banking, Financial Modelling for Decision Making and Business Plan skills to succeed in today's competitive world. In this in-depth Investment Banking, Financial Modelling for Decision Making and Business Plantraining course, you will develop the most in-demand Investment Banking, Financial Modelling for Decision Making and Business Plan skills to kickstart your career, as well as upgrade your existing knowledge & skills. Investment Banking, Financial Modelling for Decision Making and Business Plan Curriculum Course 01: Investment Banking Course 02: Investment Course 03: Financial Analysis Course 04: Financial Modelling Course 05: Business Plan Course 06: Corporate Finance Course 07: Financial Reporting Course 08: AML & Financial Crime Prevention Course 09: Commercial Law Course 10: Tax Accreditation This Investment Banking, Financial Modelling for Decision Making and Business Plan bundle courses are CPD accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Investment Banking, Financial Modelling for Decision Making and Business Plan course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Investment Banking, Financial Modelling for Decision Making and Business Plan basics. Requirements No prior degree or experience is required to enrol in this course.= Career path This Investment Banking, Financial Modelling for Decision Making and Business Plan Course will help you to explore avariety of career paths in the related industry. Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.
Level 5 - Two Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 5 CPD Courses | Lifetime Access