Call Centre Training is a comprehensive course designed to provide you with the skills and knowledge to thrive in a customer-centric environment. The course explores the fundamentals of call centre operations and the nuances of the agent-customer relationship. It offers in-depth insights into telephone etiquette, effective communication strategies and negotiation techniques. Call Centre Training also covers the management of difficult customers and introduces key performance indicators essential for benchmarking performance. With a unique blend of theoretical knowledge, this course sets the stage for you to excel in the dynamic world of call centres.
Call Centre Training is a comprehensive course designed to provide you with the skills and knowledge to thrive in a customer-centric environment. The course explores the fundamentals of call centre operations and the nuances of the agent-customer relationship. It offers in-depth insights into telephone etiquette, effective communication strategies and negotiation techniques. Call Centre Training also covers the management of difficult customers and introduces key performance indicators essential for benchmarking performance. With a unique blend of theoretical knowledge, this course sets the stage for you to excel in the dynamic world of call centres.
Building a diverse organization often means doing things differently or exploring brand-new strategies to see what starts to result in effective change. And change can sometimes come with roadblocks. Being proactive about preventing roadblocks and evaluating progress along the way can ensure that you don't get stuck or that your efforts go stale. This course identifies some of the possible roadblocks organizations face when implementing their D&I initiatives and three proven strategies to achieve D&I goals. Length: 4:14 Learning Objectives Assess personal readiness to contribute to an inclusive workplace culture, considering the importance of understanding cultural differences and fostering an environment where diverse backgrounds feel valued and respected.;Apply a practical approach to diversification by starting small, continuously improving, and learning to identify and overcome potential roadblocks in the organization's diversity initiatives.;Evaluate concerns about inclusivity in the hiring process, reflecting on questions prospective employees may ask and acquire actionable solutions to create a more inclusive work environment.
24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Are you tired of feeling like you're stuck in the shadows at work, missing out on promotions and the recognition you deserve? Do you find yourself struggling to keep up with the fast-paced demands of the modern office environment? The solution is right here, waiting for you! In the UK, where efficiency is paramount, our Office Skills: Secretarial & Shorthand, & PA Training program equips you with the skills that matter. With over70% of businesses seeking proficient office support, you'll be pleased to know that our course combines industry-focused modules with a success rate of 92% in the UK job market. Start your journey to becoming an invaluable asset in the workplace. Our course bundle offers a diverse learning experience, covering everything from fundamental office administration tasks like document management and communication to specialised areas like legal secretarial practices, compliance, and facilities management. You'll also gain valuable insights into team dynamics and virtual collaboration, preparing you to thrive in today's ever-evolving work environment. This Office Skills: Secretarial, Shorthand, & PA Training Bundle Contains 7 of Our Premium Courses for One Discounted Price: Course 01: Office Administration & Skills Diploma Course 02: Legal Secretary Course 03: Compliance Officer Training Level 3 Course 04: Facilities Management Certificate (FMC) Course 05: Diploma in Performance Management Course 06: Workplace Confidentiality Course 07: Virtual Team Building and Management Course Whether you're a recent graduate or seeking career advancement, this bundle provides the perfect platform to launch your success. Invest in your future and enrol today! Learning Outcomes of Office Skills Gain a comprehensive understanding of core office administration principles. Develop proficiency in essential software applications like Microsoft Office. Master the art of legal document preparation and filing procedures. Implement effective compliance strategies within an organizational framework. Foster strong communication and interpersonal skills for successful team management. Uphold the highest ethical standards of confidentiality in the workplace. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Office Skills: Secretarial, Shorthand, & PA Get a free student ID card with Office Skills: Secretarial, Shorthand, & PA Training program (£10 postal charge will be applicable for international delivery) The Office Skills: Secretarial, Shorthand, & PA is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Office Skills: Secretarial, Shorthand, & PA course materials The Office Skills: Secretarial, Shorthand, & PA comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Course 01: Office Administration & Skills Diploma Module 01: Personal Assistant Module 02: Admin Support Module 03: Administrative Management Module 04: Organisational Skills Module 05: Telephone Etiquette Module 06: Business Writing Module 07: Time Management Module 08: Body Language and Effective Communication Module 09: Meeting Management Module 10: Excel Basics Module 11: PowerPoint Basic Course 02: Legal Secretary Module 01: Understanding The Concept Of Paralegal Module 02: Key Legal Terminology Module 03: Effective Communication Skills For Paralegals Module 04: The Legal Workplace & Professionals Module 05: Law & Legal Systems Module 06: Contract & Business Law Module 07: Property Law Module 08: Wills, Probate, Estate Law Module 09: Criminal Law Module 10: Common Paralegal Legal Matters Module 11: Human Rights Module 12: Conflict And Conflict Resolution Module 13: Professional Conduct And Ethics Of Paralegals Module 14: Mandatory Knowledge Fields And Survival Tips For Paralegals Course 03: Compliance Officer Training Level 3 Module 01 : Introduction to Compliance Module 02 : Compliance Management System Module 03 : Basic Elements of Effective Compliance Module 04 : Compliance Audit Module 05 : Compliance and Ethics Module 06 : Introduction to Risk and Basic Risk Types Module 07 : Further Risk Types Module 08 : Introduction to Risk Management Module 09 : Risk Management Process Module 10 : Risk Assessment and Risk Treatment Module 11 : Types of Risk Management =========>>>>> And 4 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*7 = £91) CPD Hard Copy Certificate: £29.99 CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Career Changers Administrative Staff Legal Professionals Business Owners Aspiring Managers Requirements You will not need any prior background or expertise to enrol in this bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Office Manager Legal Secretary Compliance Officer Facilities Manager HR Assistant Team Leader Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee.
Overview This Health Economics and Health Technology course will unlock your full potential and will show you how to excel in a career in Health Economics and Health Technology. So upskill now and reach your full potential. Everything you need to get started in Health Economics and Health Technology is available in this course. Learning and progressing are the hallmarks of personal development. This Health Economics and Health Technology will quickly teach you the must-have skills needed to start in the relevant industry. In This Mental Health Course, You Will: Learn strategies to boost your workplace efficiency. Hone your Mental Health skills to help you advance your career. Acquire a comprehensive understanding of various Mental Health topics and tips from industry experts. Learn in-demand Mental Health skills that are in high demand among UK employers, which will help you to kickstart your career. This Health Economics and Health Technology course covers everything you must know to stand against the tough competition in the Health Economics and Health Technology field. The future is truly yours to seize with this Health Economics and Health Technology. Enrol today and complete the course to achieve a Health Economics and Health Technology certificate that can change your professional career forever. Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the Health Economics and Health Technology course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the Health Economics and Health Technology course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate. Certificate of Achievement Upon successfully completing the Health Economics and Health Technology course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This Health Economics and Health Technology is suitable for anyone aspiring to start a career in Health Economics and Health Technology; even if you are new to this and have no prior knowledge on Health Economics and Health Technology, this course is going to be very easy for you to understand. And if you are already working in the Health Economics and Health Technology field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level. Taking this Health Economics and Health Technology course is a win-win for you in all aspects. This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This Health Economics and Health Technology course has no prerequisite. You don't need any educational qualification or experience to enrol in the Health Economics and Health Technology course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Health Economics and Health Technology course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum Module 01: Introduction to Health Economics and Health Technology Assessment Introduction to Health Economics and Health Technology Assessment 00:18:00 Module 02: Basic Economic and Technological Concepts Basic Economic and Technological Concepts 00:26:00 Module 03: What Is Health Economics? What is Health Economics? 00:14:00 Module 04: What Is Health Technology Assessment? What is Health Technology Assessment? 00:23:00 Module 05: The Health Minister's Dilemma The Health Minister's Dilemma 00:13:00 Module 06: Exploring the Relationship Between Health Economics (HE) and Health Technology Assessment (HTA) Exploring the Relationship Between Health Economics (HE) and Health Technology Assessment (HTA) 00:22:00 Module 07: Economic Evaluation Economic Evaluation 00:18:00 Module 08: Health Insurance Health Insurance 00:19:00 Assignment Assignment - Health Economics and Health Technology 00:00:00
Overview This Working at Height Level 2 course will unlock your full potential and will show you how to excel in a career in Working at Height Level 2. So upskill now and reach your full potential. Everything you need to get started in Working at Height Level 2 is available in this course. Learning and progressing are the hallmarks of personal development. This Working at Height Level 2 will quickly teach you the must-have skills needed to start in the relevant industry. In This Mental Health Course, You Will: Learn strategies to boost your workplace efficiency. Hone your Mental Health skills to help you advance your career. Acquire a comprehensive understanding of various Mental Health topics and tips from industry experts. Learn in-demand Mental Health skills that are in high demand among UK employers, which will help you to kickstart your career. This Working at Height Level 2 course covers everything you must know to stand against the tough competition in the Working at Height Level 2 field. The future is truly yours to seize with this Working at Height Level 2. Enrol today and complete the course to achieve a Working at Height Level 2 certificate that can change your professional career forever. Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the Working at Height Level 2 course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the Working at Height Level 2 course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate. Certificate of Achievement Upon successfully completing the Working at Height Level 2 course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This Working at Height Level 2 is suitable for anyone aspiring to start a career in Working at Height Level 2; even if you are new to this and have no prior knowledge on Working at Height Level 2, this course is going to be very easy for you to understand. And if you are already working in the Working at Height Level 2 field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level. Taking this Working at Height Level 2 course is a win-win for you in all aspects. This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This Working at Height Level 2 course has no prerequisite. You don't need any educational qualification or experience to enrol in the Working at Height Level 2 course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Working at Height Level 2 course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum Working at Height Level 2 Introduction, Regulations and Duties 00:22:00 Assessment and Prevention 00:27:00 Work at Height Equipment 00:21:00 Assignment Assignment - Working at Height Level 2 00:00:00
Overview This Ladder Safety course will unlock your full potential and will show you how to excel in a career in Ladder Safety. So upskill now and reach your full potential. Everything you need to get started in Ladder Safety is available in this course. Learning and progressing are the hallmarks of personal development. This Ladder Safety will quickly teach you the must-have skills needed to start in the relevant industry. In This Mental Health Course, You Will: Learn strategies to boost your workplace efficiency. Hone your Mental Health skills to help you advance your career. Acquire a comprehensive understanding of various Mental Health topics and tips from industry experts. Learn in-demand Mental Health skills that are in high demand among UK employers, which will help you to kickstart your career. This Ladder Safety course covers everything you must know to stand against the tough competition in the Ladder Safety field. The future is truly yours to seize with this Ladder Safety. Enrol today and complete the course to achieve a Ladder Safety certificate that can change your professional career forever. Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the Ladder Safety course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the Ladder Safety course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate. Certificate of Achievement Upon successfully completing the Ladder Safety course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This Ladder Safety is suitable for anyone aspiring to start a career in Ladder Safety; even if you are new to this and have no prior knowledge on Ladder Safety, this course is going to be very easy for you to understand. And if you are already working in the Ladder Safety field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level. Taking this Ladder Safety course is a win-win for you in all aspects. This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This Ladder Safety course has no prerequisite. You don't need any educational qualification or experience to enrol in the Ladder Safety course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Ladder Safety course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum Module 01: Introduction to Ladder Safety Introduction to Ladder Safety 00:14:00 Module 02: Ladder Classifications and Uses Ladder Classifications and Uses 00:23:00 Module 03: Pre-use Safety Inspections and Risk Assessment Pre-use Safety Inspections and Risk Assessment 00:11:00 Module 04: Setting Up and Safe Use of Ladders Setting Up and Safe Use of Ladders 00:15:00 Module 05: Placement Considerations and Securing a Ladder Placement Considerations and Securing a Ladder 00:13:00 Assignment Assignment - Ladder Safety 00:00:00
Safeguarding is a term that describes the work and processes undertaken to minimise and manage the risks involved to vulnerable children. During this training video you will hear many facts, figures and details surrounding the risk to children, the types of abuse suffered, how to recognise the signs of abuse and key safeguarding legislations put in place to minimise the abuse of children.
This course starts with an overview of the Government’s Prevent strategy, and then looks at some of the reasons people become extremists. It goes on to cover the objectives of the Prevent strategy, how to base your actions on a risk based approach, what to do if you are concerned and much more.
Learn how to build and test APIs and web services, which form the foundation of most software engineer work with the help of this carefully structured beginner's level course. You will be learning all of this in Python, one of the world's most popular and widely used programming languages.