4925 Employee courses in Cardiff delivered Online

Description: We are offering you a high-quality comprehensive Certificate Course designed to help managers and potential leader to be equipped with skills and knowledge related to capital maintenance and financial capital. This course will also help you discover new and innovative sources of revenue through utilizing these concepts to become financially stable. Furthermore, it will help you enhance your general management and leadership skills for you to become an effective and efficient leader in your career. You will be equipped with the certificate course with great information on the financial instruments and loans that are helpful and suitable for your business or the industry you are in. Capital financing is about defining the process of planning to fit into the projected budget for projects and the available assets with the cash flows are then tailored to project a one year period before the actual commencing of the project. The budgeting in place must be able to completely encompass the workings of the project for that stipulated period of time. All of these will be taught in this course. Who is the course for? For employees who are in the business development and financial department. Or anyone who is interested in improving their financial and capital management. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Capital Maintenance Basics course will be useful and would be beneficial for the management and financial occupations especially the following careers: Accountants Administrative Services Manager Advertising, Promotions and Marketing Managers Compensation and Benefits Managers Financial Managers Food Services Managers Human Resources Managers Management Directors Sales Specialist And other Top Executives. Capital Maintenance Basics Factors Determining Fixed Capital Requirements 01:00:00 Factors Determining Working Capital Requirements 01:00:00 The Differences Between Own And Borrowed Capital 01:00:00 Constant Purchasing Power Accounting 01:00:00 Services Provided By Financial Instruments 01:00:00 Financial Institutions And Short Term Loans For Businesses 01:00:00 Wrapping Up 00:15:00 Mock Exam Mock Exam - Capital Maintenance Basics 00:20:00 Final Exam Final Exam - Capital Maintenance Basics 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Sales Talk? Communication with customers? Learn the secrets to successful communication for sales and more in this course! Description: Mastering the art of communication in sales industry is extremely important but it becomes difficult if you are not willing to learn it systematically in an appropriate manner. It is immensely important to communicate with your customers effectively as it is your key to success and greater revenue. Attracting more people to yourself or to your business will become easier if you are willing to learn the secrets of how to communicate successfully. This course outlines and explains the effective techniques and methods of how to excel the sales communication skills to grow your business and get more revenue.  This course will equip you with the appropriate sales communication skills to have a better relationship with your customers and it will surely help you increase your sales. Learn the important strategies of the business industry to expand your commercial, social network.  Who is the course for? Employees of the sales industry and other businessmen who want to learn how to communicate effectively with their customers and potential clients. People who have an interest in finding better ways of commercial and social communication. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be ages 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path Sales Communication Diploma will be very beneficial and helpful, especially to the following careers: Sales Executive Marketing Executive Marketing and Promotions Specialists Marketing Managers Sales Managers Sales and Promotions Specialists Top Executives. Chapter 1 Communication Basics 00:30:00 Chapter 2 The Importance Of Self Esteem 00:30:00 Chapter 3 Oral Communication Strategies 00:30:00 Chapter 4 Written Communication Techniques 00:30:00 Chapter 5 The Importance Of Body Language 00:30:00 Chapter 6 Public Speaking Tips 00:30:00 Chapter 7 How Bad Communication Damages Your Business 00:30:00 Reference Book Marketing Communications 00:00:00 Mock Exam Mock Exam- Sales Communication Diploma 00:20:00 Final Exam Final Exam- Sales Communication Diploma 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Overview Confidentiality breaches can hamper an organisation's reputation and cause financial and legal issues. Hence, both employers and employees should be educated on the significance of confidentiality and learn how to maintain it. Our Confidentiality in Workplace Training is the perfect training solution. This course aims to provide an overall understanding of confidentiality and its importance in the workplace. Here, you will learn how to acquire better business confidentiality and be able to practice it with your colleagues. The course will also help you avoid any breaches in confidentiality.  Finally, the course will educate you on organisational responsibilities and the UK government guidelines regarding confidentiality. If you are ready to enhance your knowledge and understanding, enrol now! Course Preview Learning Outcomes Understand the significance of workplace confidentiality Learn how to improve business confidentiality Develop the ability to maintain confidentiality with colleagues Build the skills required to prevent confidentiality breaches Deepen your knowledge of the organisational responsibilities regarding confidentiality Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email. What Skills Will You Learn from This Course? Maintaining Confidentiality Business Confidentiality Improvement Preventing Breaches Who Should Take This Confidentiality in the Workplace Training? Whether you're an existing practitioner or an aspiring professional, this course is an ideal opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Confidentiality in the Workplace Training is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. Career Path​ This exclusive Confidentiality in the Workplace Training course will equip you with effective skills and abilities and help you explore career paths such as  Corporate Trainer Compliance Officer Human Resources Specialist Data Protection Officer Module 01:Keeping Confidentiality with Colleagues Keeping Confidentiality with Colleagues 00:11:00 Module 02:Making Confidentiality Matter in Business Making Confidentiality Matter in Business 00:12:00 Module 03:Organisational Responsibilities Regarding Confidentiality Organisational Responsibilities Regarding Confidentiality 00:11:00 Module 04:Preventing Breaches of Confidentiality Preventing Breaches of Confidentiality 00:11:00 Module 05:The Importance of Workplace Confidentiality The Importance of Workplace Confidentiality 00:11:00 Module 06:UK Government Guidelines for Confidentiality UK Government Guidelines for Confidentiality 00:12:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Have you noticed that marketing is increasingly shifting to digital marketing through social networking websites? One of the effective and used marketing today is the digital marketing through social media: Facebook. In this course you will learn the skills needed for this type of marketing and how to maximise your online exposure and make more money with a powerful fan gate. Description: This course will teach you how online promotions on Facebook works.This course will cover Facebook Fan Page Creation, White Label Reports, How to do Post Status Updates, How to Setup your List Building Machine, Integrating Images and other aspects. This will also teach you how to utilise this online platform as a major aspect of your business's promotional efforts. You will be taught about various distinctive methodologies that you can take which all have diverse territories that should be considered before choosing the best approach for you. You will also be acquainted with the procedures of site design improvement (SEO), how to utilise site design improvement to amplify the applicable guests to your site. You will likewise be taught about numerous pitfalls and obstructions that are included with site improvement. You will also know adequately how to test how viable site design improvement has been in advancing your site. Who is the course for? Employees of the business industry and other businessmen who want to learn how to become profitable through Social Media Marketing focusing on Facebook. People who have an interest in Social Marketing and how to effectively communicate with their potential clients through this platform. Entry Requirement: This course is available to all learners, of all academic backgrounds. However, an educational background and experience related to marketing, communication and technology will be of great advantage. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Crash Course in Facebook Page Marketing will be very beneficial and helpful, especially to the following careers: Marketing and Promotions Specialists Marketing Managers Online Content Creator Product Creators Sales Managers Sales and Promotions Specialists Social Media Specialist Top Executives And Much More! A Crash Course in Facebook Page Marketing Creating Your Facebook Fan Page 01:00:00 Setting Up Your List Building Machine 00:30:00 Integrate images 01:00:00 Final Tips 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: If you want to deal with the warehouse and inventory challenges, the Warehouse Management Diploma course is the best choice for you. A warehouse is a place where raw materials or manufactured goods are stored before the distribution for sale. A warehouse management system (WMS) is a software application which is designed to support and optimise warehouse or distribution centre management. In the course, you will learn all the necessary information that you need to know if you want to manage a warehouse in the UK. The course shows you how a warehouse works and functions. You will also learn the appropriate procedures for handling warehouse employees and warehouse safety. In short, the course provides a comprehensive outline of warehouse management. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Warehouse Management Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Warehouse Management Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Warehouse Management Diploma Fundamentals of Warehouse Management 00:30:00 Warehousing: Function, Benefits and Types of Warehousing 00:30:00 Core Functions Of A Warehouse Management System 00:15:00 Challenges Of Warehouse Management 00:30:00 Technology In The Warehouse 00:30:00 Supply Chain Management Concepts 00:15:00 Warehouse Management Technologies to Adopt 00:15:00 Processes In Warehousing 00:30:00 Order Picking In The Warehouse 00:30:00 Managing Warehouse Inventory 00:15:00 Organize the Storage of Inventory in a Warehouse 00:15:00 Inventory Management Techniques 00:30:00 Inventory Control Flow of Processing 01:00:00 Logistics and Supply Chain In A Warehouse 00:30:00 Inventory Classification In The Warehouse 00:15:00 The Role Of Human Resource management In A Warehouse 00:30:00 Warehouse Safety 00:30:00 Warehouse Cost Management 00:15:00 Improve Warehouse Efficiency and Reduce Costs 00:15:00 Mock Exam Mock Exam- Warehouse Management Diploma 00:20:00 Final Exam Final Exam- Warehouse Management Diploma 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Overview According to HSE, millions of working days are lost every year due to workplace injuries. Luckily, it's easily manageable with proper Manual Handling Training. Manual handling training is designed to equip employees with crucial skills and knowledge for identifying challenges and risks associated with heavy lifting and repetitive movements. It'll also enable you to take proper preventative measures for a safe work environment for all.This course on Manual Handling Training will give you an understanding of safe manual handling with proper guidance and a detailed risk assessment strategy. This training will focus on the logistical aspects of moving and lifting heavy objects and offer strategies to minimise strain. You'll also learn to assess handling tasks, implement risk mitigation tactics, and respond effectively in case of accidents. You'll also find detailed guidance on lifting heavy weights without compromising physical health. The Manual Handling Training course ensures that manual handling doesn't result in avoidable injuries. So, enrol today and empower yourself to fast-track your career with confidence. Course Preview Learning Outcomes Familiarise yourself with manual handling Understand manual handling hazards and how injuries happen Gain in-depth knowledge about risk assessments in manual handling Learn how to control and reduce risks in manual handling Know safe lifting techniques Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email. What Skills Will You Learn from This Course? Manual handling Safe lifting Risk management in manual handling Who Should Take This Manual Handling Training? Whether you're an existing practitioner or an aspiring professional, this course is an ideal opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Manual Handling Training course is available to all learners of all academic backgrounds. However, learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. Career Path​ This exclusive Manual Handling Training course will equip you with effective skills and abilities and help you explore career paths such as - Warehouse and factory staff. Delivery driver. Construction site worker. Loading and unloading worker. Manual labourer. Employers of any sized workforce involved in manual handling Module 01: Introduction and Guidance to Manual Handling Introduction and Guidance to Manual Handling 00:10:00 Module 02: Manual Handling Hazards and Injuries Manual Handling Hazards and Injuries 00:11:00 Module 03: Manual Handling Risk Assessments Manual Handling Risk Assessments 00:08:00 Module 04: Controlling and Reducing the Risks Controlling and Reducing the Risk 00:18:00 Module 05: Safe Lifting Techniques Safe Lifting Techniques 00:11:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Overview Business intelligence analysis plays a significant role in determining the success and failure of the business. Hence, skilled analysts are high-value employees in the business sector. If you want to be one of them, start working on your skills. Our exclusive Business Intelligence Analysis Training can help you out with your skill-building In this comprehensive training program, you will get a detailed understanding of business intelligence analysis. The course will educate you on the principles of real-time business analysis, SQL and data management. From the engaging modules, you will learn about statistics and data science. The course will also teach you the strategies of data visualisation and sat warehouse concepts. By the end of the course, you will also grasp the ABCs of Python programming language. This is the perfect skill and career booster. Join now and open new doors or possibilities! Course Preview Learning Outcomes Understand the core principles of real-time business intelligence Grasp a solid understanding of statistics and data science Build your expertise in SQL and database management Develop your skills in data visualisation in business intelligence Introduce yourself to the basics of Python Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email What Skills Will You Learn from This Course? Data management Business intelligence analysis Statistics Who Should Take This Business Intelligence Analysis Training? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Business Intelligence Analysis Training is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Business Intelligence Analysis Training Certification After completing and passing the Business Intelligence Analysis Training successfully, you will be able to obtain a Recognised Certificate of Achievement. Learners can obtain the certificate in hard copy at £14.99 or PDF format at £11.99. Career Path​ This exclusive Business Intelligence Analysis Training will equip you with effective skills and abilities and help you explore career paths such as  Business Intelligence Analyst Business Executive Entrepreneur Module-1: An Introduction To Business Intelligence An Introduction to Business Intelligence 00:45:00 Module-2: Real-Time Business Intelligence Real-time Business Intelligence 00:34:00 Module-3: Fundamentals Of Statistics And Data Science Fundamentals of Statistics and Data Science 00:49:00 Module-4: Fundamentals Of SQL Fundamentals of SQL 00:39:00 Module-5: Database Management Essentials Database Management Essentials 00:49:00 Module-6: Data Warehouse Concepts Data Warehouse Concepts 00:37:00 Module-7: Data Visualisation In Business Intelligence Data Visualisation in Business Intelligence 00:34:00 Module-8: Basics Of Python Basics of Python 00:26:00 Assignment Assignment - Business Intelligence Analyst 00:00:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Do you have any idea how affiliation work? Do you want to learn how to succeed without your own product? One of the effective and used marketing today is the Affiliate Marketing. This type of Marketing will be needing the right skills and technical know-how and the Diploma in Affiliate Marketing Course will be the best course to help you in this. Description: People nowadays are very dependent on technology, especially the internet for marketing. Affiliate marketing has become very popular at this modern day and age. This diploma in Affiliate Marketing has been designed to give you the in depth knowledge and strategies in this field so that you stay ahead in your business. Who is the course for? Employees of the business industry and other businessmen who want to learn how to communicate effectively with their current and potential clients through affiliate marketing People who have an interest in marketing through email and how to effectively communicate on the internet. Entry Requirement: This course is available to all learners, of all academic backgrounds. However, although an education and experience related to online marketing and communication will be of great advantage. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Diploma in Affiliate Marketing Course will be very beneficial and helpful, especially to the following careers: Marketing and Promotions Specialists Bloggers Marketing Managers Sales Managers Sales and Promotions Specialists Top Executives And Much More! Diploma in Affiliate Marketing Introduction 00:15:00 Affiliate - Blueprint 00:30:00 Website Layout 00:30:00 The Absolute Simplest And Easiest Way To Get Started! 01:00:00 How exactly do you pick a topic? 01:00:00 How to Find Good Content And Fill Up Your Website 00:30:00 Search Engine Optimization is a must - each step of the way 00:30:00 Make Your Sites Easy To Edit And Link To Other Sites You Own 01:00:00 Make As Many Sites As You Like With Out Spending More Money 00:15:00 Pumping Your Websites Full Of Traffic 01:00:00 Using forums to really get the traffic flowing 01:00:00 Using articles to generate traffic 00:30:00 Great places to get FREE keyword rich links 00:15:00 Sticking It All Together And Getting Everything To Work 00:15:00 How To Save Some Time 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Creating a brand requires time and trust from the consumers. This is a difficult endeavor given that you have to make the customers trust you first. Well with the help of this Business Brand Management Diploma course this can become much easier. This course will help you understand what is meant by branding, create mission and vision for you brand and develop your own personal style. You will further learn about creating brand name, slogan, visual identity and so much more. So if you want to start off your journey in creating the perfect brand, then you definitely need this course. Learning Outcomes: Provide a definition of what a brand is and branding refers to in general Give a definition of different kinds of brand architecture as well as brand extension Recognise the brand's products, its traits, and their worth Note down a mission, vision, and style statement for a brand Narrate the fundamentals of positioning a brand Interpret the fundamentals of producing a visual identity, involving a brand name, slogan, asc well as logo Assist your employees live the brand through strengthening them to become representatives and generating strong brand touchpoints Practically devise planning an internal and external brand launch Observe and assess your brand, and realize how to react to the outcomes Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Business Brand Management Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Business Brand Management Diploma course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Modules Course Overview 00:15:00 Defining Branding 00:15:00 What Are You All About? 00:30:00 Creating a Mission 00:15:00 Creating a Vision of the Future 00:15:00 Positioning Your Brand 00:15:00 Developing Your Style 00:15:00 Developing a Brand Name and Slogan 00:15:00 Creating a Visual Identity 00:30:00 Living Your Brand 00:15:00 Connecting with Customers 00:15:00 Launching Your Brand 00:15:00 Taking Your Brand's Pulse 00:15:00 Performing a SWOT Analysis 00:15:00 Measuring Brand Health with a Balanced Scorecard 00:15:00 Middleton's Brand Matrix 00:15:00 Interpreting Evaluation Results 00:15:00 Keeping the Brand Alive 00:15:00 Going Beyond the Brand 00:15:00 Mock Exam Mock Exam- Business Brand Management Diploma 00:20:00 Final Exam Final Exam- Business Brand Management Diploma 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Call center agent is a person that represents the company through handling incoming and outgoing calls. Depending on the business they are in, it is possible for them to handle account inquiries, customer complaints or support issues. As call center agents are considered as representatives of a company, they must be trained to make sure they are representing the company well. Learn the necessary skills through this advanced call center course we are providing and become a professional call center agent. Who is the course for? Call center agents or customer service representatives who need to acquire skills for their profession. People who are interested in call center customer service training. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Advanced Call Center Training course is a useful qualification to possess, and would be beneficial for the following careers: Administration Assistant Call Center Agents Customer Service Representative Online Assistant Telephone Assistant. Call Centre and Customer Service Basics Module One - Getting Started 00:15:00 Module Two - The Basics (I) 00:30:00 Module Three - The Basics (II) 00:30:00 Module Four - Phone Etiquette 01:00:00 Module Five - Tools 01:00:00 Module Six - Speaking Like a Star 00:30:00 Module Seven - Types of Questions 01:00:00 Module Eight - Bench marking 00:30:00 Module Nine - Goal Setting 00:30:00 Module Ten - Key Steps 01:00:00 Module Eleven - Closing 01:00:00 Module Twelve - Wrapping Up 00:30:00 Call Centre & Customer Service Training Course- Activities 00:00:00 Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam- Advanced Call Centre Skills Training 00:30:00 Final Exam Final Exam- Advanced Call Centre Skills Training 00:30:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00