717 Empathy courses in Liverpool delivered Online

'Selling' doesn't work. You've got to help customers buy. And that means engaging with the customer in a positive way, showing that you understand their requirement and giving them confidence that your product or service is the best possible way of meeting that requirement. This may sound painless but there's more to it than meets the eye and it's all too easy to get it wrong. You need to follow a process. This programme will help participants: Understand 'how buyers buy' and align their selling activities accordingly Recognise the difference between 'latent pain' and 'active vision' opportunities Conduct effective pre-call planning and research Stimulate interest and establish credibility with your prospects Get prospects to share / admit high priority pain Engage in consultative dialogue that promotes the differentiating strengths of your offerings Gain access to 'power' people within an opportunity Effectively qualify and disqualify opportunities based on objective decision criteria Better control and manage sell cycles Improve their chances of winning competitive opportunities Shorten sales cycles and avoid 'no decision' Negotiate the steps leading to a successful sale 1 An introduction to selling Understanding the key points that encourage a customer to purchase from us The difference between consultative selling and a transactional sale Understanding the roles that trust and empathy play in a sale Understanding how tricks and manipulation can sink a sale Vital pre-meeting research that must take place before a conversation Understanding how the customer sees us and why positioning is important 2 Structuring the sales conversation process Defining a set process for structuring a sales call with a chance to demonstrate understanding How the first minute of a conversation can destroy a sale Understanding BPO objectives for a sale How a step-by-step sales conversation process helps win more sales Understanding the mis-match between the customers buying process How our sales processes can lead to mistakes 3 How and why people buy An insight into the emotional factors behind how people arrive at purchasing decisions Using research from neuroscience that shows how sales people can really make mistakes Understanding how people make decisions about larger purchases Understanding the stakeholders in companies and their buying motives How to analyse the stakeholders and determine a win-plan 4 Understanding the funnel Studying the sales and buying process to understand the ratios of sales to prospects and better forecasting Understanding the role of forecasting in sales analysis Why many forecasts are nearly always wrong Understanding the stages of a sales process How 'verifiable outcomes' can really change forecasting 5 Questioning techniques Understanding the different questioning techniques and when they should be used Using the 'knowledge tree' as a framework for questioning Understanding the use of real empathy to help customers uncover their needs How effective research can really empower your questions How to ask 'high gain' questions How to ask difficult questions without feeling intrusive 6 Features and benefits How to practically apply them in a sales scenario How to align the benefits to customers' business goals Really understanding the difference and how to demonstrate true economic benefits to a customer How to discover business goals, and align value propositions to these How to craft an effective value proposition for a customer Using the SAR storytelling method to really engage customers to align their thinking patterns Using the latest neuroscience research that explains what customers are really thinking 7 Overcoming objections How 'confirmation bias' can hinder any sales conversation How the CLARA method of responding to customer concerns can dramatically improve the chances of customers responding to us in a positive way Practising the method to become comfortable and congruent with it 8 Closing the sale A deep dive into what closing is How different sales have different closes How too many closing methods can destroy a sale How to lead up to a close with a logical sequence of questions Using the ACSAT trust method of closing A clear methodology with a chance to practise the skills in a fun way

Looking to enhance your communication skills and provide top-notch customer service? Look no further than our comprehensive Call Centre Training course! This interactive course is designed to equip you with the skills and knowledge needed to excel in a fast-paced call centre environment. From developing effective speaking and active listening skills to handling customer complaints with empathy and professionalism, our training covers it all. You'll receive training in using call centre software and tools and learn how to think critically and creatively to find solutions to customer problems. This training helps you refine your abilities and opens up job opportunities as we provide you with a thorough overview of how to manage call centre sales. Then we look at consumer behaviour patterns to illustrate how to utilise the best language and tools to close more deals. Next, it covers the fundamental expectations for customer conduct during conversations and evaluates different communication channels. Lastly, set out the guidelines for proper phone etiquette, and highlight helpful resources and methods you might employ to excel at a contact centre. We understand the importance of time management in a call centre, so you'll also learn how to manage your time effectively to ensure you are providing excellent customer service while meeting your own performance goals. By the end of the course, you'll be equipped with the skills and knowledge needed to deliver exceptional customer service and drive customer satisfaction. So why wait? Join our Call Centre Training course today and take the first step towards a successful career in the call centre industry! Learning Outcome After this course, you will be able to: Determine what drives customers' purchases and the various conversational tenses. Describe the many methods and instruments that may be applied to leave clients with a favourable impression. Explore the steps involved in defining goals and benchmarks to build an effective call centre team. State the important terms and procedures that can help you get ready for a sales call. Analyse the strategies you may use to overcome the objections and rejections of clients. Determine the procedures necessary to turn calls into sales. Give a definition of "telemarketing" and describe how it became a significant industry. This Call Centre Training Bundle Consists of the following Premium courses: Course 01: Phone-Based Customer Service Course 02: Customer Relationship Management Course 03: Retail Strategy Course 04: Sales: Psychology of Customers Course 05: Telesales Executive Training Course 06: Facilities Management Level 3 Course 07: Data Protection and Data Security Level 2 Course 08: Effective Communication Skills Diploma Course 09: Public Speaking and Presentation Skill Course Course 10: The Formula to Talk with Strangers Course 11: Touch Typing Essential Skills Level 3 Enrol now in Call Centre Training to advance your career, and use the premium study materials from Apex Learning. The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Call Centre Training expertise and essential knowledge, which will assist you in reaching your goal. Certificate: PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals who would benefit from enrolling in our Call Centre Training course include: Aspiring people who want to work in a call centre. Representatives, customer service managers, and technical support specialists. Sales representatives who handle customer interaction. People who want to learn about call centres for future benefits. Requirements This Call Centre Training course has been designed to be fully compatible with tablets and smartphones. Career path Upon successful completion of the course, the learner will have the opportunity to pursue a career in the relevant field. Here are some career choices one could go for: Training Officer: £15,000 to £35,000 Call Centre Operator: £15,000 to £28,000 Receptionist: £15,000 to £22,000 Certificates Certificate of completion Digital certificate - Included

Mindfulness and Couple Therapy Diploma Welcome to the Mindfulness and Couple Therapy Diploma, a specialized course that amalgamates the principles of mindfulness with the practice of couple therapy. In an era marked by heightened stress and relationship struggles, this course offers invaluable insights and hands-on techniques to bring about transformative change. Learning Outcomes: Develop a deep understanding of how mindfulness can alleviate stress, anxiety, and depression. Gain skills to implement mindfulness techniques for bad habits and pain management. Master mindfulness practices for enhancing sleep quality. Learn to apply mindfulness to navigate and mitigate relationship conflicts. Acquire a repertoire of mindfulness exercises tailored for couples. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Key Modules from Mindfulness and Couple Therapy Diploma: Mindfulness in Stress, Anxiety, and Depression: Learn how mindfulness practices can be a potent tool in managing and reducing stress, anxiety, and depression. Mindfulness for Bad Habits: Delve into the mechanisms of habit formation and how mindfulness can help in breaking negative patterns. Mindfulness for Pain Management: Explore the role of mindfulness in pain perception and management, including both chronic and acute pain. Mindfulness for Better Sleep: Understand the application of mindfulness techniques in improving sleep quality and battling insomnia. Techniques to Redirect Flow of Conflict: Acquire methods to employ mindfulness in resolving relationship conflicts, focusing on communication and empathy. Exercises for Couples: Discover a series of mindfulness-based exercises designed to improve connection, trust, and happiness in relationships.

Understanding Asperger's Syndrome can be an eye-opening experience, offering insight into the lives of individuals with this condition. This course dives deep into the characteristics and challenges of Asperger's Syndrome, focusing on how it affects social interactions, communication, and behaviour. By exploring the cognitive patterns and sensory sensitivities unique to those with Asperger's, participants will gain a solid foundation for understanding how these traits manifest in everyday life. It's about seeing the world from a different perspective and learning how to respond with empathy and knowledge. The course provides essential guidance for anyone looking to better understand Asperger's Syndrome, whether you're a teacher, parent, caregiver, or just someone seeking to broaden your knowledge. It offers valuable information on effective strategies for communication, behaviour management, and providing support, all while considering the emotional well-being of individuals on the autism spectrum. By the end of this course, you'll feel equipped to navigate interactions with individuals who have Asperger's in a thoughtful and supportive manner. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Aspergers Syndrome Module 02: Characteristics of Asperger Syndrome Module 03: Effects of Asperger's Syndrome Module 04: Treatment of Asperger's Syndrome Module 05: Managing Sensory Sensitivities and Overloads Module 06: Supporting Individuals with Asperger's Syndrome Learning Outcomes: Analyse Asperger's characteristics for effective identification and understanding. Evaluate the impact of Asperger's Syndrome on individuals and their surroundings. Implement evidence-based treatment approaches to enhance the quality of life. Devise strategies for managing sensory sensitivities and overloads. Offer meaningful support, fostering inclusivity in various environments. Apply acquired knowledge to make a positive impact on individuals with Asperger's. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Educators and School Staff Healthcare Professionals Social Workers Family Members Mental Health Advocates Counsellors Community Support Workers Individuals Seeking In-Depth Understanding Career path Special Education Teacher Autism Support Worker Counsellor Clinical Psychologist Speech and Language Therapist Occupational Therapist Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Whether you’re aiming to guide others in their personal or professional growth, or simply sharpen your ability to listen, question and encourage—this Coaching and Mentoring Diploma has been thoughtfully designed to help you do just that, with clarity and confidence. Delivered entirely online, the course suits those with an eye for development—both in themselves and others—without demanding classroom attendance or calendar acrobatics. From understanding the psychology behind effective coaching to grasping the nuances of mentoring relationships, each module is laid out in a logical, digestible manner. You'll explore strategies that foster meaningful dialogue, support others’ decision-making, and nurture lasting change. This course is ideal for those who want to elevate their communication and leadership style, whether in the workplace or personal circles. Professional, accessible, and packed with insight—this is structured learning with purpose, minus the waffle. Our Coaching and Mentoring Diploma course is endorsed by the Quality Licence Scheme - QLS, ensuring you acquire new skills and enhance your professional development. Coaching and Mentoring Diploma QLS Bundle Includes the following Courses Course 01: Diploma in Coaching and Mentoring at QLS Level 5 Course 02: Personal Development Skills Course 03: Goal Setting, Motivation, and Resilience Course 04: Emotional Intelligence, Mindfulness and Empathy Training Course 05: Maximising Personal Productivity Course Key Features of Coaching and Mentoring Diploma Eligibility for QLS endorsed certificate upon successful completion of the Coaching and Mentoring Diploma course Free CPD Accredited Course Fully online, interactive Coaching and Mentoring Diploma course with audio voiceover Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases To become successful in your profession, you must have a specific set of skills to succeed in today's competitive world. In this in-depth Coaching and Mentoring Diplomatraining course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills. Assessment At the end of the Coaching and Mentoring Diploma course, we will provide assignment and quizzes. For each test, the pass mark will be set to 60%. Accreditation This Coaching and Mentoring Diploma course is QLS - Quality Licence Scheme Endorsed and CPD Certified, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification CPD Certified: Once you've successfully completed your Coaching and Mentoring Diploma course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). QLS Endorsed:After successfully completing the Coaching and Mentoring Diploma course, learners will be able to order an endorsed certificate, titled: Diploma in Coaching and Mentoring at QLS Level 5, as proof of their achievement. This certificate of achievement endorsed by the Quality Licence Scheme. CPD 50 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Coaching and Mentoring Diploma basics. Requirements No prior degree or experience is required to enrol in this Coaching and Mentoring Diploma course. Career path This Coaching and Mentoring Diploma Course will help you to explore avariety of career paths in the related industry. Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

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Overview The collective Mental Health and wellbeing of the UK has never been more critical, and you can gain the skills to help and support others. This Mental Health Practitioner Level 3 course will teach you how to apply psychiatric methods and principles to help children and adults keep strong and healthy minds. The course trains you in the roles and responsibilities of a Qualified Support Worker and the skills that you'll need to assist with Mental Healthcare. You'll learn everything you'll need to know as regards treatment, medication, and legislation when helping the mentally venerable or distressed individuals. Support your community and enrol now. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Mental Health Practitioner Level 3 . It is available to all students, of all academic backgrounds. Requirements Our Mental Health Practitioner Level 3 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 15 sections • 18 lectures • 03:06:00 total length •Introduction to Mental Health: 00:20:00 •Attachment and Relationship Building in Childhood: 00:13:00 •Impacts of Separation and Loss on Attachment: 00:08:00 •Factors that Influence Development: 00:07:00 •Mental Health Problems In Youth And Adults: 00:06:00 •Other Mental Health Problems in Young and Adults: 00:06:00 •Autism, ADHD and Dyslexia in Young and Adults: 00:12:00 •Dealing With Autism, ADHD and Dyslexia in Young and Adults: 00:12:00 •The Self Harming Behaviour: 00:08:00 •Medication and Therapy in the Treatment of Mental Illness: 00:32:00 •Social Attitudes to Mental Illness: 00:13:00 •What is CBT (the CBT model): 00:06:00 •NICE guidelines: 00:04:00 •The therapeutic alliance, Trust and Empathy: 00:07:00 •Ethics of the therapy: 00:05:00 •Confidentiality and Record-Keeping: 00:10:00 •Mental Health Related Legislations in the UK: 00:12:00 •Assignment - Mental Health Practitioner Level 3: 00:05:00

Overview This comprehensive course on Foundation in Emotional Intelligence will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Foundation in Emotional Intelligence comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast-track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Foundation in Emotional Intelligence. It is available to all students, of all academic backgrounds. Requirements Our Foundation in Emotional Intelligence is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 8 sections • 23 lectures • 01:08:00 total length •Introduction to Emotional Intelligence: 00:06:00 •Introduction to the Self-Perception Realm: 00:01:00 •Emotional Self-Awareness: 00:04:00 •Self-Regard: 00:03:00 •Self-Actualization: 00:07:00 •Introduction to the Interpersonal Realm: 00:01:00 •Interpersonal Relationships: 00:04:00 •Empathy: 00:03:00 •Social Responsibility: 00:03:00 •Introduction to the Self-Expression Realm: 00:01:00 •Assertiveness: 00:03:00 •Independence: 00:04:00 •Emotional Expression: 00:02:00 •Introduction to the Stress-Management Realm: 00:01:00 •Optimism: 00:03:00 •Stress Tolerance: 00:03:00 •Flexibility: 00:03:00 •Introduction to the Decision-Making Realm: 00:01:00 •Reality Testing: 00:04:00 •Impulse Control: 00:03:00 •Problem Solving: 00:04:00 •Happiness and General Well-Being: 00:04:00 •Resource - Foundation in Emotional Intelligence: 00:00:00

Counselling and Psychology (Online) Training Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £180 as a Gift - Enrol Now Counselling is an essential part of UK Healthcare and Welfare systems, and this Counselling and Psychology course will teach you all the fundamental principles needed to practise it. The Diploma in Counselling Course provides an excellent way to attain the essential knowledge to aid people in desperate need of empathy or advice. You will be taught how to gain trust and establish a relationship with a client. This is accompanied by an examination of ethics and the theories that underline this valuable profession. Courses included with this Diploma of Counselling and Psychology (Online) Bundle: Course 01: Counselling Course Course 02: Level 3 Mental Health Awareness Course Course 03: Emotional Intelligence and Human Behaviour Course 04: Cognitive behavioural therapy Course 05: Dialectal Behaviour Therapy (DBT) Course 06: Addiction and Mental Health - Dual Diagnosis Course 07: NLP Practitioner Course 08: Level 2 Mindfulness for Wellbeing Course 09: Level 2 Art Therapy Course Course 10: Domestic Violence and Abuse Awareness - Level 2 Course 11: Rational Emotive Behaviour Therapy Course 12: Anxiety Management What Will You Learn from this Counselling Counselling and Psychology (Online) Bundle: Get a detailed overview of advanced Psychology Counselling, its goals and fundamentals Gain knowledge of the mental capacity act, LPS and mental health legislation & services Become fully aware of psychotherapy, its different types and potential clients in therapy Fully understand human behaviour, basic psychological process & emotional intelligence Get comprehensive knowledge of anti-social behaviour and how it can be prevented Grasp about occupational therapy, career growth in this field and client development Discover art therapy, its techniques & applications and art therapy for children & adults Know theories of addiction, addiction in society & families and addiction treatments Acquire the ability to improve mental health through diet and nutrition So enrol now in this Counselling and Psychology (Online) Training Course. Diploma of Counselling and Psychology (Online) Course Curriculum of Diploma in Counselling Course 1: Diploma in Counselling Introduction to Counselling Understanding Psychotherapy Starting Psychotherapy Practice Our Potential Clients in Therapy Different Types of Psychotherapy Internet-Based Therapy And 10 more courses... How will I get my Certificate? After successfully completing the Diploma of Counselling and Psychology (Online) course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificates: Free (Previously it was £6*12 = £72) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 135 CPD hours / points Accredited by CPD Quality Standards Who is this course for? There is no experience or previous qualifications required for enrolment on this Diploma of Counselling and Psychology (Online). This Diploma of Counselling and Psychology (Online) is available to all students of all academic backgrounds. Requirements Our Diploma of Counselling and Psychology (Online) course is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This Counselling and Psychology (Online) Training course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this Diploma of Counselling and Psychology (Online) course, it can be studied in your own time at your own pace. Career path The Diploma of Counselling and Psychology (Online) course is a useful CPD certificate to possess and would be beneficial for the following professionals: Freelance Counsellor School Counsellor Rehabilitation Counsellor Psychotherapist Marriage Counsellor Certificates Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Diploma in Counselling) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost. Certificate of completion Digital certificate - Included

This intensive one-day IACCM-approved programme helps participants develop the skills, knowledge and competencies required to plan for and carry out effective negotiations in a range of different environments. By the end of the programme participants will be able to: Understand the basic concepts of negotiation and how it adds value to the organisation Recognise the stages of negotiation and the skills required at each stage Make use of tried-and-tested negotiation planning tools Apply a range of negotiation tools and techniques to support the organisation in obtaining value for money, quality and fit-for-purpose outcomes Set negotiation objectives Appreciate the importance of interpersonal skills in maximising the opportunities for reaching win/win agreements 1 Welcome Introductions Aims and objectives Plan for the day 2 Why negotiate? Understanding the negotiation context Negotiating with suppliers Negotiating with stakeholders 3 Understanding the process The phases of negotiation and what to do in each phase Before During After 4 Planning Appreciating the importance of planning Different approaches Identifying the key variables Setting objectives for each of them Practical negotiation planning exercise 5 Doing The key skills required, Communication Numeracy empathy Applying these skills in a role play: practical exercise 6 Close Review of key learning points Personal action planning