Customer service is an organisation's ability to supply its customers' wants and needs. Improved customer service means constantly and consistently exceeding customers' expectations. This course is designed for service industry professionals who aim to maximise their efficiency, develop better customer skills, and increase their value. The focus is on increasing repeat business through customer satisfaction and referrals. Delegates will discover greater levels of productivity, job satisfaction, and potential for advancement. For client-facing service personnel, these areas of development will prove particularly beneficial, leading to increased internal and external customer satisfaction. Throughout the course, delegates will learn how to: Project a UB4me, customer-centred attitude Empower people with respect and control by acknowledging and offering choices Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions Listen more intently to develop the best rapport Communicate clearly with conviction, projecting greater credibility Create positive, diplomatic messages even from negative situations, modelling a problem-solving, can-do attitude Create and refine phone-answering and email templates to appropriately address customer concerns and increase the potential for repeat business This Customer Service Skills course is a 4-hour interactive virtual class for up to 20 delegates. Upon registration, delegates will receive online login instructions prior to the class date. This format allows for a collaborative learning experience from the comfort of one's own home or office.
The Node JS: API Development with Swagger Interface Description Language course provides comprehensive training in creating APIs using Node.js and Swagger Interface Description Language. Participants will learn to develop robust APIs, design API specifications using Swagger, handle authentication, and implement API security. This course offers practical insights into building efficient APIs for web applications. Learning Outcomes: Understand the fundamentals of API development and its significance in web applications. Learn to set up and configure Node.js for building APIs. Explore the Swagger Interface Description Language for designing API specifications. Develop RESTful APIs using Node.js and Swagger for effective communication between applications. Implement authentication mechanisms and secure APIs using JWT (JSON Web Tokens). Master error handling and validation techniques for ensuring reliable API performance. Gain insights into API documentation and automatic generation using Swagger tools. Create interactive API documentation and test APIs using Swagger UI. Why buy this Node JS: API Development with Swagger Interface Description Language? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Node JS: API Development with Swagger Interface Description Language there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? Web developers interested in enhancing their API development skills. Node.js enthusiasts looking to build efficient and secure APIs. Backend developers aiming to understand Swagger for API specification. Software engineers seeking to master API authentication and security. Professionals wanting to improve their web application development knowledge. Prerequisites This Node JS: API Development with Swagger Interface Description Language does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Node JS: API Development with Swagger Interface Description Language was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Node.js Developer: Specialize in building web applications using Node.js and APIs. Backend Developer: Design and implement APIs to support various web applications. API Developer: Develop, maintain, and optimize APIs for seamless data exchange. Web Application Developer: Create robust and efficient web applications using APIs. Software Engineer: Leverage API development skills for software product development. Course Curriculum Unit 01: Course Introduction Module 01: Introduction 00:01:00 Module 02: Goals & Prerequisites 00:03:00 Module 03: About the Instructor 00:01:00 Module 04: Open API Specification (OAS), Swagger & Node.js 00:09:00 Unit 02: Introduction to Swagger Module 01: Http and Swagger 00:09:00 Module 02: Swagger Tools 00:06:00 Module 03: Setup 00:06:00 Unit 03: Open API Specification (OAS) Module 01: Project Configuration 00:08:00 Module 02: Intro to Swagger Editor 00:06:00 Module 03: Project Explanation + GET Endpoint 00:13:00 Module 04: POST Endpoint 00:06:00 Module 05: PUT + DELETE Endpoint 00:08:00 Module 06: Challenge: Comments Endpoints 00:17:00 Unit 04: Node.js & Swagger Module 01: Get 00:11:00 Module 02: Post 00:08:00 Module 03: Put 00:07:00 Module 04: Delete 00:06:00 Module 05: Challenge: Add comment logic 00:18:00 Module 06: Deploy API in Heroku 00:06:00 Unit 05: Swagger Authorization with Json Web Tokens Module 01: Introduction to Json Web Tokens 00:07:00 Module 02: Authentication with Swagger and JWT 00:07:00 Unit 06: Final words Module 01: Thank you! 00:01:00 Assignment Assignment - Node JS: API Development with Swagger Interface Description Language 00:00:00
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ð Unlock Your Leadership Potential with 'Leadership Metamorphosis: Empowerment Course and Development Program' ð Are you ready to undergo a transformative journey and emerge as a powerful, influential leader? Welcome to 'Leadership Metamorphosis,' where leadership isn't just a role-it's a dynamic process of growth and empowerment. ð Introduction: Lay the Groundwork for Leadership Excellence Embark on your leadership metamorphosis with a comprehensive introduction that sets the stage for your transformation. Gain insights into the essence of leadership, understand the key principles, and prepare to unleash your true leadership potential. ð Foundational Ideas For Leaders: Building a Solid Leadership Foundation Forge a rock-solid foundation for your leadership journey. Dive deep into the fundamental concepts and skills that every great leader possesses. From effective communication to strategic decision-making, this module equips you with the essential tools for success. ð Powerful Cutting-Edge Leadership Tips - Foundational: Elevate Your Leadership Game Explore the cutting-edge strategies that set exceptional leaders apart. Learn how to inspire and motivate your team, navigate challenges with resilience, and lead with a forward-thinking mindset. Elevate your leadership game and start making a lasting impact in your professional sphere. ð Powerful Cutting-Edge Leadership Tips - Intermediate: Mastering the Art of Leadership Ready to take your leadership skills to the next level? Delve into intermediate-level techniques that empower you to navigate complex situations with finesse. Discover the secrets of effective delegation, conflict resolution, and fostering a culture of innovation within your team. ð Powerful Cutting-Edge Leadership Tips - Advanced: Leadership Mastery Unleashed Become a true master of leadership with advanced strategies designed for those aiming for the pinnacle of success. Unleash your leadership potential with insights into visionary leadership, transformative decision-making, and the art of building high-performing teams. Navigate the challenges of leadership with confidence and poise. ð Final Thoughts: Your Leadership Metamorphosis Culmination As you near the end of your journey, reflect on your transformation and solidify your newfound leadership skills. Discover the keys to sustaining your success, leaving a lasting legacy, and continuing your leadership evolution beyond the course. ð Why Choose 'Leadership Metamorphosis'? â Expertly crafted curriculum by seasoned leadership professionals. â Practical, real-world strategies applicable to various industries. â Interactive and engaging learning experience. â Lifetime access to course materials and updates. ð¥ Transform Your Leadership Journey Today! Don't miss the opportunity to become the leader you were destined to be. Enroll in 'Leadership Metamorphosis' now and embark on a transformative journey towards leadership excellence. Your metamorphosis awaits-unleash the leader within! ð Course Curriculum Introduction Leadership Training: Introduction 00:00 Foundational Ideas For Leaders Leadership Training: Foundational Ideas That Create Powerful Leaders 2 00:00 Leadership Training: Foundational Ideas That Create Powerful Leaders 2 00:00 Powerful Cutting-Edge Leadership Tips - Foundational Leadership Training: Tips For Wise Leaders - Section 4 00:00 Leadership Training: Tips For Wise Leaders - Section 5 00:00 Leadership Training: Tips For Wise Leaders - Section 6 00:00 Leadership Training: Tips For Wise Leaders - Section 7 00:00 Leadership Training: Tips For Wise Leaders - Section 8 00:00 Leadership Training: Tips For Wise Leaders - Section 9 00:00 Leadership Training: Tips For Wise Leaders - Section 10 00:00 Leadership Training: Tips For Wise Leaders - Section 11 00:00 Powerful Cutting-Edge Leadership Tips - Intermediate Leadership Training: Tips For Wise Leaders - Section 12 00:00 Leadership Training: Tips For Wise Leaders - Section 13 00:00 Leadership Training: Tips For Wise Leaders - Section 14 00:00 Leadership Training: Tips For Wise Leaders - Section 15 00:00 Leadership Training: Tips For Wise Leaders - Section 16 00:00 Powerful Cutting-Edge Leadership Tips - Advanced Leadership Training: Advanced Tips For Wise Leaders - Section 17 00:00 Leadership Training: Advanced Tips For Wise Leaders - Section 18 00:00 Leadership Training: Advanced Tips For Wise Leaders - Section 19 00:00 Leadership Training: Advanced Tips For Wise Leaders - Section 20 00:00 Leadership Training: Advanced Tips For Wise Leaders - Section 21 00:00 Leadership Training: Advanced Tips For Wise Leaders - Section 22 00:00 Leadership Training: Advanced Tips For Wise Leaders - Section 23 00:00 Leadership Training: Advanced Tips For Wise Leaders - Section 24 00:00 Leadership Training: Advanced Tips For Wise Leaders - Section 25 00:00 Final Thoughts Leadership Training: Final Thoughts For Wise Leaders 00:00
About this Training Course Time is money in the oil business. Drilling time is big money. Whether in a technical, managerial or supporting role, you are a valuable asset to ensuring that project delivery targets are met and profits are realised. As drilling activities continue, professionals like you must grasp the language and technology of drilling operations in order to maximise expenditures throughout the producing life of a well. Drilling equipment and procedures have a unique language that must be conquered for maximum benefit. Clear and understandable explanations of drilling rig equipment, procedures, and their complex interactions provide an excellent foundation for smooth communication and increased efficiency in inter-department project team efforts. Drilling Essentials will help you de-mystify activities around the rig and well planning. It will explain the fundamentals of drilling with an emphasis on key areas such as logistical considerations, costing, and analysis of drilling contracts. Understand the urgency of drilling requests, know more about the cost implications of drilling-related problems, and understand the risks involved in a drilling contract. With the course director's drilling knowledge and skills, this is your opportunity to explore and understand important drilling concepts, principles, and technology which are presented in a reader-friendly format and illustrated with examples. As a non-drilling professional, you too can grow with the drilling industry with a deeper understanding of the critical role you play in contributing to its success! Training Objectives By attending this industry fundamentals Virtual Instructor Led Training (VILT) course, you will be better able to: Understand drilling terminology & drilling processes for completing onshore & offshore wells Appreciate major cost components of drilling operations and its impact for better project planning and management Better visualise major drilling equipment and their technical functions to promote a deeper understanding of the logistical and technical considerations Gain valuable insights on the drilling industry with a synopsis of recent technology developments that impact the drilling process Target Audience This Virtual Instructor Led Training (VILT) course has been developed for new engineers and forward-looking executives in the following fields who are interested in enhancing their knowledge and awareness of the drilling process for increased productivity & contribution to the team they're supporting: Accounting Commercial Finance & Administration General Management Logistics Procurement Tender Contract Administration E & P IT Finance Joint Ventures Materials Planning Sourcing Training Business Development Estimation & Proposal HSE Legal Planning & Budgeting Supply Chain Drilling Fluids Organisational Impact Your expert course leader has over 45 years of experience in the Oil & Gas industry. During that time, he has worked exclusively in the well engineering domain. After being employed in 1974 by Shell, one of the major oil & gas producing operators, he worked as an apprentice on drilling rigs in the Netherlands. After a year, he was sent for his first international assignment to the Sultanate of Oman where he climbed up the career ladder from Assistant Driller, to Driller, to wellsite Petroleum Engineer and eventually on-site Drilling Supervisor, actively engaged in the drilling of development and exploration wells in almost every corner of this vast desert area. At that time, drilling techniques were fairly basic and safety was just a buzz word, but such a situation propels learning and the fruits of 'doing-the-basics' are still reaped today when standing in front of a class. After some seven years in the Middle East, a series of other international assignments followed in places like the United Kingdom, Indonesia, Turkey, Denmark, China, Malaysia, and Russia. Apart from on-site drilling supervisory jobs on various types of drilling rigs (such as helicopter rigs) and working environments (such as jungle and artic), he was also assigned to research, to projects and to the company's learning centre. In research, he was responsible for promoting directional drilling and surveying and advised on the first horizontal wells being drilled, in projects, he was responsible for a high pressure drilling campaign in Nigeria while in the learning centre, he looked after the development of new engineers joining the company after graduating from university. He was also involved in international well control certification and served as chairman for a period of three years. In the last years of his active career, he worked again in China as a staff development manager, a position he nurtured because he was able to pass on his knowledge to a vast number of new employees once again. After retiring in 2015, he has delivered well engineering related courses in Australia, Indonesia, Brunei, Malaysia, China, South Korea, Thailand, India, Dubai, Qatar, Kuwait, The Netherlands, and the United States. The training he provides includes well control to obtain certification in drilling and well intervention, extended reach drilling, high pressure-high temperature drilling, stuck pipe prevention and a number of other ad-hoc courses. He thoroughly enjoys training and is keen to continue taking classes as an instructor for some time to come. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations
Management of Risk (M_o_R®) Foundation: Virtual In-House Training This M_o_R® Foundation course prepares learners to demonstrate knowledge and comprehension of the four elements of the M_o_R framework: Principles, Approach, Processes, Embedding and Reviewing and how these elements support corporate governance. The M_o_R Foundation Course is also a prerequisite for the M_o_R Practitioner qualification. What you will Learn At the end of the M_o_R Foundation course, participants will gain competencies in and be able to: Describe the key characteristics of risk and the benefits of risk management List the eight M_o_R Principles List and describe the use of the key M_o_R Approach documents Create Probability and Impact scales Define and distinguish between risks and issues Create a Risk Register Create a Stakeholder map Identify the key roles in risk management Use the key techniques and describe specialisms in risk management Undertake the M_o_R Foundation examination Introduction Introduction to the M_o_R course What is a risk? What is risk management? Why is risk management so important? Basic risk definitions The development of knowledge about risk management Corporate governance and internal control Where and when should risk management be applied? M_o_R Principles The purpose of M_o_R principles Aligns with objectives Fits the context Engages stakeholders Provides clear guidance Informs decision-making Facilitates continual improvement Creates a supportive culture Achieves measurable value Risk management maturity models M_o_R Approach Relationship between the documents Risk management policy Risk management process guide Risk management strategy Risk register Issue register Risk response plan Risk improvement plan Risk communications plan M_o_R Process Common process barriers Identify contexts Identify the risks Assess estimate Assess evaluate Plan Implement Communication throughout the process M_o_R Perspectives Strategic perspective Program perspective Project perspective Operational perspective Risk Specialisms Business continuity management Incident and crisis management Health and Safety management Financial risk management Environmental risk management Reputational risk management Contract risk management
Level 4, 5 & 7 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 10 CPD Courses | Lifetime Access
Writing and Managing Requirements Documents: In-House Training This course is part of IIL's Business Analysis Certificate Program (BACP), a program designed to help prepare individuals pass the IIBA™ Certification exam to become a Certified Business Analysis Professional (CBAP™). Learn more at www.iil.com/bacp. Once a business analyst has completed the information gathering and analysis to produce the solution to a business problem, the results must be documented for all stakeholders to see and understand. This course will enhance the skill set needed for writing and managing the complex readership that business analysts interact with on a day-to-day basis. What you will Learn Upon completion, participants will be able to: Write an understood requirements document that is approvable and acceptable Validate a requirements document Manage the changes to requirements documents through the SDLC Foundation Concepts The role of the business analyst An introduction to the BABOK® Guide The business analyst and the product/project life cycle The requirements documentation process Planning for Effective Requirements Documentation Overview of requirements planning Planning for validation Planning for verification: well-formed criteria Planning for verification: understood and usable criteria Writing Effective Requirements Documents Overview of writing requirements documents Using a standard structure / template Applying formatting techniques Meeting the challenge of writing non-functional requirements Baselining Requirements Documents Overview of the requirements baseline process Validation Verification Approval Managing Requirements Change through the Product Life Cycle Overview of requirements change management Establishing a formal change management process Tracing requirements through design and development (build, test, and implementation) Following through to post-implementation (transition and early production)
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Join this course to learn how to build a dynamic and engaging Tic Tac Toe game for iOS using SwiftUI and Firebase integration. Gain practical skills in game development, SwiftUI, and Firebase integration as you create a fully functional Tic Tac Toe game ready to be deployed to the App Store. Basic knowledge of Swift and SwiftUI is essential.