Service Level Agreements (SLAs) are extensively utilised to define the scope of work and key responsibilities between a customer and a service provider. It is fundamental that all relevant personnel are familiar with the defining characteristics of SLAs and how the design and implementation of these contracts can impact operational efficiency and brand reputation. PARTICIPANTS WILL LEARN HOW TO: Understand why SLAs are so important for good business management Apply a process to develop effective SLAs that define service level expectations and drive desired behaviours Identify methods by which the SLA can be measured and performance monitored Have an understanding of KPI’s and the relevance of critical success factors COURSE TOPICS INCLUDE: Procurement cycle, process structure and tendering Best practice contract management and the 3 C’s Supplier performance measurement and KPIs SLA use, benefits and application The SLA development process The monitoring and control of SLAs
It’s Not a Bad Technique to Use Per Se, but It’s a Bit “old School” and, Frankly, a Bit Overused. Do Something Else. Instead of Focusing on Your Needs as a Brand, Focus on the Needs of the Customer as a Person. Recognize Their Needs as a Customer and How You Respond to Them Specifically. To Do This, Get to Know Your Customer’s Mindset and Analyse Why They Have Churned (Remember Point 1 Again With Data, Data, Data…). Then, Consider How Your Product or Service Helps Them and What Benefit They Can Get From You That They May Have Forgotten or Lost Focus on. Then, Reframe What You, as a Brand, Need to Do to . Win Them Back. Essentially, You Need to Make an Effort to Understand Your Customer’s Journey and Why and How They Make Decisions, E.g. Whether to Buy From You Again. Once This is Done, It Gives You B2C Lead the Opportunity to Replicate the Value or Exclusivity of the Information, Services or Offers You Provide, as the Following Examples From Dollar Shave Club and Boden Elegantly Demonstrate: Figure 3: Dollar Shave Club Recovery Email American Lowe's Chooses to Approach It in a Slightly Different Way by Informing Customers of What They May Have Missed Without Engaging With the Brand: the Icing on the Cake Here is That They Do It in a Slightly . Humorous Way That Reflects the Core Value of Offering Home Products. However, One Should Be a Little Cautious With This Example: Although the Email Design May Look Very Appealing, It is Worth Making Sure That Your Design Does Not Degrade the Cta Button. As You Can See, the “learn More” Button is Not What You Put Most Noticeable in the Email. As With Everything Else, It's About Finding Balance and a Willingness to Test and Experiment to End Up in the Best Shape for the Optimal Recovery Campaign. 5: Reward Their Loyalty Your Data Shows You Exactly How Engaged a Lost Customer Has Been in the Past. Even Though They May Have Been Less .
This course is very much a discussion, so be prepared to present and critically analyse your own and class mates work. You will also need to bring a few examples of work you have done in the past. Learning and applying best practice visualisation principles will improve effective discussions amongst decision makers throughout your organisation. As a result more end-users of your dashboards will be able to make better decisions, more quickly. This 2 Day training course is aimed at analysts with good working knowledge of BI tools (we use Tableau to present, but attendees can use their own software such as Power BI or Qlik Sense). It is a great preparation for taking advanced certifications, such as Tableau Certified Professional. Contact us to discuss the Visual Analytics Best Practice course Email us if you are interested in an on-site course, or would be interested in different dates and locations This Tableau Desktop training intermediate course is designed for the professional who has a solid foundation with Tableau and is looking to take it to the next level. Attendees should have a good understanding of the fundamental concepts of building Tableau worksheets and dashboards typically achieved from having attended our Tableau Desktop Foundation Course. At the end of this course you will be able to communicate insights more effectively, enabling your organisation to make better decisions, quickly. The Tableau Desktop Analyst training course is aimed at people who are used to working with MS Excel or other Business Intelligence tools and who have preferably been using Tableau already for basic reporting. The course includes the following topics: WHAT IS VISUAL ANALYSIS? Visual Analytics Visual Analytics Process Advantages of Visual Analysis Exercise: Interpreting Visualisations HOW DO WE PROCESS VISUAL INFORMATION? Memory and Processing Types Exercise: Identifying Types of Processing Cognitive Load Exercise: Analysing Cognitive Load Focus and Guide the Viewer Remove Visual Distractions Organise Information into Chunks Design for Proximity Exercise: Reducing Cognitive Load SENSORY MEMORY Pre-attentive Attributes Quantitatively-Perceived Attributes Categorically-Perceived Attributes Exercise: Analysing Pre-attentive Attributes Form & Attributes Exercise: Using Form Effectively Colour & Attributes Exercise: Using Colour Effectively Position & Attributes Exercise: Using Position Effectively ENSURING VISUAL INTEGRITY Informing without Misleading Gestalt Principles Visual Area Axis & Scale Colour Detail Exercise: Informing without Misleading CHOOSING THE RIGHT VISUALISATION Comparing and Ranking Categories Comparing Measures Comparing Parts to Whole Viewing Data Over Time Charts Types for Mapping Viewing Correlation Viewing Distributions Viewing Specific Values DASHBOARDS AND STORIES Exercise: Picking the Chart Type Exercise: Brainstorming Visual Best Practice Development Process for Dashboards and Stories Plan the Visualisation Create the Visualisation Test the Visualisation Exercise: Designing Dashboards and Stories This training course includes over 20 hands-on exercises to help participants “learn by doing” and to assist group discussions around real-life use cases. Each attendee receives an extensive training manual which covers the theory, practical applications and use cases, exercises and solutions together with a USB with all the materials required for the training. The course starts at 09:30 on the first day and ends at 17:00. On the second day the course starts at 09:00 and ends at 17:00. Students must bring their own laptop with an active version of Tableau Desktop 10.5 (or later) pre-installed. What People Are Saying About This Course "Steve was willing to address questions arising from his content in a full and understandable way"Lisa L. "Really enjoyed the course and feel the subject and the way it was taught was very close to my needs"James G. "The course tutor Steve was incredibly helpful and taught the information very well while making the two days very enjoyable."Bradd P. "The host and his courses will give you the tools and confidence that you need to be comfortable with Tableau."Jack S. "Steve was fantastic with his knowledge and knowhow about the product. Where possible he made sure you could put demonstrations in to working practice, to give the audience a clear understanding."Tim H. "This was a very interesting and helpful course, which will definitely help me produce smarter, cleaner visualisations that will deliver more data-driven insights within our business."Richard A. "Steve is very open to questions and will go out of his way to answer any query. Thank you"Wasif N. "Steve was willing to address questions arising from his content in a full and understandable way"Lisa L. "Really enjoyed the course and feel the subject and the way it was taught was very close to my needs"James G.
Hello to our aspiring acrobats! Welcome to our Acro Intermediate Class, carefully crafted for our dynamic acro dancers aged between 10 and 16. Are you ready to flip into a world of advanced acrobatics, elegant pair lifts, and unparalleled acro excitement? If so, we can't wait to start this thrilling journey with you! Acro dance, with its exhilarating blend of dance and acrobatics, is an adventure that awaits the brave and the bold. Our Acro Intermediate class is designed to take your acro skills to the next level. As soon as you step onto our acro mats, you'll know you're in for a treat. Our class dives deep into advanced acrobatic tricks that will challenge and excite you. From awe-inspiring backflips to gravity-defying aerials, each week presents a new thrilling acro challenge. Our dedicated and experienced instructors are there to ensure everyone learns in a safe and supportive environment. But that's not all! We'll also be working on pair lifts and supports, essential elements that make acro dance so unique. This gives you a chance to collaborate, trust, and support your fellow acro dancers, all while executing impressive acro tricks! We'll continue to focus on flexibility, balance, and stretching. These skills are crucial for acro dance and we'll be honing them through engaging exercises and activities. Not only will you become a better acro dancer, but you'll also develop as a confident and agile mover! Our Acro Intermediate class is more than just a dance lesson. It's a life lesson too. Through acro dance, you'll enhance your self-esteem, learn teamwork, and develop resilience. Each trick, lift, and roll is a testament to your strength and determination! The friendships you'll make in our class are truly special. Acro dance is a dance style built on trust and collaboration, and our class fosters a supportive environment where everyone cheers for each other. You'll create wonderful memories and lasting friendships on and off the dance floor. So, put on your acro shoes and let's tumble, flip, and soar in the thrilling world of acro dance. We can't wait to welcome you to our Acro Intermediate Dance Class and embark on this exciting acro adventure together. Remember, acro dance is about daring to try, trusting others, and most importantly, enjoying the journey. So, let's leap, lift, and love the acro beat together in our Acro Intermediate class! See you on the acro mat!
Hello future dance stars! Get ready to leap into action with our exciting Junior Jazz Dance Class. This course is exclusively curated for our spirited dancers aged between 8 and 11, who are ready to jazz up their dance skills and truly come alive on the dance floor. Welcome to the world of jazz dance - a world filled with high energy, fun and freedom! Jazz dance is more than just dancing; it's expressing yourself, making new friends, and gaining invaluable skills for life. And we can't wait to embark on this exciting journey with you! Our Junior Jazz Dance Class will take you deeper into the vibrant world of jazz dance. You'll master intricate jazz steps and techniques that form the backbone of this versatile dance style. From the rhythmic "jazz walk" to the mesmerising "pas de bourrée", every week brings a new move to conquer, and our team of dedicated instructors are here to guide you every step of the way. Now, who's ready for some dramatic leaps and spins? We've designed specific segments of the class to focus on these exciting elements of jazz dance. By mastering these leaps and turns, you'll not only be enhancing your dance repertoire, but also boosting your flexibility, coordination and plasticity. And we promise, there's nothing quite as thrilling as nailing that perfect pirouette or executing a flawless leap across the dance floor! But our Junior Jazz Dance Class offers so much more than just dance skills. At the heart of every class, we focus on developing the person as much as the dancer. We believe that dance is a powerful tool for building self-esteem and fostering life skills. Through dance, our juniors learn how to express themselves confidently, collaborate with others, and even overcome challenges with grace. Finding new friends is a delightful side effect of joining our dance family. In our class, every child gets the opportunity to make connections that go beyond the dance floor. We are more than just a class, we are a community of young, enthusiastic dancers supporting each other every leap and turn of the way. And yes, we are committed to making each class an unforgettable experience! We encourage individual creativity and improvisation. This gives our Junior Jazz Dancers the chance to dance their heart out in their unique style and truly shine! So, put on your jazz shoes, young stars! Let's embark on a journey of rhythm, movement, and self-expression in the Junior Jazz Dance Class. We can't wait to see how you'll shine, grow, and, most importantly, enjoy the world of jazz dance. See you on the dance floor! Remember, dance is about self-expression and joy. So, bring your energy, enthusiasm, and let's jazz it up in the Junior Jazz Dance Class!
Hello to all our fabulous dancers out there! Welcome to our Glamorous Strides Heels Dance Class, a class designed to sprinkle a dash of confidence and a whole lot of sass onto your dance journey. Lacing up your heels for this class is completely optional - but bringing your vibrant energy and giving it your all is non-negotiable! As we explore a dazzling array of poses and dance techniques, you'll also be learning some irresistibly fun and seductive choreography that's guaranteed to turn heads. If you love our energy and are ready to embark on an exhilarating journey of discovery and exploration, we can't wait to see your radiant smiles and determined spirits in our upcoming Heels Course. Here's a glimpse of what you'll begin to master in our Glamorous Strides class: Dance Technique & Flexibility: We'll sharpen your dance techniques and improve your flexibility, making every move look effortlessly graceful. Walking & Balancing in Heels: If you choose to wear heels, we'll teach you how to glide across the dance floor with poise and balance. Posing Techniques: Strike a pose! Learn how to accentuate your movements and exude confidence with our expert posing techniques. Stretching: Proper stretching is crucial in dance, and we'll ensure you learn how to do it right, promoting flexibility and preventing injury. Choreography and Performance: Last but not least, you'll learn captivating choreography and the art of performance, imbuing every dance with your unique style and charisma. So, ready to strut, spin, and unleash your inner diva in our Glamorous Strides Heels Dance Class? We can't wait to welcome you to the studio, ready to sparkle and shine on this exciting dance journey. Remember, heels dance is all about confidence, expression, and most importantly, having a fantastic time on the dance floor. Let's strut, spin, and let our spirits shine together in Glamorous Strides! See you in the studio!
Hello there, tiny tumblers and little leapers! Welcome to our delightful Acro Beginners Dance Class, meticulously designed for our budding acrobats aged between 5 and 9. Are you ready to jump into an exciting world of flips, spins, and maybe a cartwheel or two? If your answer is a resounding "Yes!", then you're in the right place. Acro dance is a unique style that combines the grace of dance with the thrill of acrobatics. Our Acro Beginners class is the perfect introduction to this fascinating dance form. From the moment your little one steps onto our specially designed acro mats, they'll be set for an exhilarating journey of discovery! Our class starts with basic acrobatic tricks that are as fun to learn as they are to perform. We'll be somersaulting, cartwheeling, and even handstanding our way into the world of acro dance. Our friendly and experienced instructors will ensure that each child learns at their own pace in a safe and supportive environment. But we'll be doing more than just acrobatics. We're also working on enhancing flexibility, balance, and stretching. Through a variety of engaging activities and exercises, your child will develop these skills, becoming not just a better acro dancer, but also a more confident mover! Yet, our Acro Beginners class is not just about learning acro dance. We believe that dance is an invaluable tool for teaching life skills. Through acro dance, your child will improve their self-esteem, learn to work as part of a team, and even develop resilience. Each cartwheel, leap, and roll is a lesson in determination and self-belief! And let's not forget the wonderful friends your child will make in our class. Acro dance is about collaboration and trust, and our class is a community of little acrobats supporting and cheering for each other. Your child will make friendships that go beyond the dance floor, creating beautiful memories along the way. So, lace up your dancing shoes, little acrobats! It's time to tumble, flip, and leap into the captivating world of acro dance. We can't wait to welcome you to our Acro Beginners Dance Class and start this exciting journey together. Remember, acro dance is about having fun, expressing yourself, and working together. So, let's embark on our acro adventure, where every flip and roll is a step towards joy and self-confidence! See you on the dance mat!
Hello little stars and welcome to our Ballet Beginners Dance Class, lovingly designed for our tiniest dancers aged between 3 and 5. Ready to dip your toes into the magical world of ballet and take your first dance steps? If your heart is saying a big "Yes!", then we are thrilled to welcome you on board! Ballet is more than just a dance form; it's an enchanting story told through movement and grace. Our Ballet Beginners class is a gentle introduction to this beautiful dance style. From the moment your little one steps into our ballet studio, they'll be embarking on an exciting journey of discovery and growth. In our class, we'll start with the very basics of ballet. We'll be learning essential dance steps, from the lovely "plié" to the elegant "relevé". Our caring and professional instructors will guide your child through these first steps, ensuring they learn in a nurturing and fun environment. But ballet is about more than just dance steps. We'll also be focusing on balance, coordination, and posture, helping to develop muscle strength and flexibility. Through a variety of fun activities and exercises, your child will not only become a budding ballet dancer but also develop as a confident little mover! Yet, Ballet Beginners is not just about learning ballet. We believe that dance is a powerful tool for building life skills. Through ballet, your child will boost their self-esteem, learn to express themselves, and even develop discipline and patience. Each step, twirl, and leap is a step towards confidence and self-belief! Friendship is another delightful aspect of our class. Your child will make wonderful friends who share their love for ballet. They'll form bonds that go beyond the dance studio, creating beautiful memories along the way. So, pull on your little ballet slippers, tiny dancers! It's time to twirl, leap, and discover the joy of ballet in our Ballet Beginners class. We can't wait to guide you on this exciting journey. Remember, ballet is about expressing yourself, developing grace, and most importantly, enjoying the journey. So, let's step, leap, and love the ballet beat together in our Ballet Beginners class! See you at the barre!
Hello there, young movers and shakers! Welcome to our thrilling Kids Jazz Dance Class designed especially for children aged between 5 and 8. Jazz dance is all about finding your own groove, letting loose, and having a jolly good time! So, get ready to dive into a world where rhythm meets fun, and fun meets fancy footwork. In our Kids Jazz Dance Class, we learn more than just basic jazz steps. We embrace the magic of dance, letting it take us on an exhilarating journey of discovery! From the moment your little ones step into our vibrant dance studio, they'll be immersed in a bubbly, energetic environment that is as exciting as it is welcoming. The course is all about letting children explore movement, rhythm, and the wonderful world of jazz dance. We begin by introducing the youngsters to classic jazz steps that are as playful as they are graceful. Each week, they'll be learning new moves, from the lively "jazz square" to the enchanting "pivot step" and even the dazzling "kick ball change". But that's not all! Dance is not just about steps, it's about the whole body. So, we've incorporated exercises to develop balance and coordination, too. We'll be playing exciting dance games and doing engaging exercises that will help your child become nimble and agile, just like the best jazz dancers! And for the aspiring young dancers who dream of mastering the perfect splits, we have you covered! Our caring and experienced instructors will guide your children on a safe, step-by-step journey towards this classic dance move. We'll be stretching, strengthening, and preparing their little bodies, all while ensuring they're having a blast. At the end of each class, we gather in a circle and each child has the opportunity to showcase their new moves. This not only builds confidence, but also fosters a supportive, inclusive community. Our Kids Jazz Dance Class is more than just a dance lesson. It's a place where your children can express themselves, make new friends, and grow in confidence. Whether your child is a seasoned performer or stepping onto the dance floor for the first time, we welcome them with open arms to join our Kids Jazz Dance Class. So put on your dancing shoes, little ones! It's time to step, twirl, and leap into the delightful world of jazz dance. We can't wait to meet you and begin this exciting journey together! Remember, in the world of dance, it's all about having fun and embracing who you are. So, let's dance our way to joy in the Kids Jazz Dance Class!
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