<p style="color: rgb(34, 34, 34); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(34, 34, 34);">Our Apple Device Support Essentials course introduces IT professionals to the skills, tools, and knowledge they need to support and troubleshoot Apple devices inside an organisation. The course covers important Apple tools and services needed, including underlying technologies, troubleshooting, and system administration used to support modern Mac, iPhone, and iPad device users.</p><p style="color: rgb(34, 34, 34); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);">This is a great starting point for anyone looking to take the&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><a href="https://it-training.apple.com/tutorials/support/supx01" style="color: rgb(242, 107, 60); -webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(242, 107, 60);">Apple Device Support Exam (9L0-3023-ENU)</a></strong>&nbsp;in the future. Upon passing the exam, you will earn the official&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Apple Certified Support Professional</strong>&nbsp;digital badge. The&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Apple Certified Support Professional (ACSP) certification</strong>&nbsp;differentiates you as a skilled professional, gives you a competitive edge in an evolving job market, and associates you with the power of the Apple brand.</p><div style="color: rgb(34, 34, 34); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(34, 34, 34);"><h3 style="color: rgb(242, 107, 60) !important; box-sizing: border-box;" fr-original-style=" color: rgb(242, 107, 60) !important;">Who Should Take the Mac Support for Windows Techs Course</h3><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The Mac Support for PC Technicians 14 course has been specifically developed for experienced Windows users. Students should be familiar with support concepts in a PC environment, as they will learn to use the equivalent techniques in macOS. Our students on this course typically include:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Help desk specialists, technical coordinators, service technicians, or IT professionals</li><li fr-original-style="" style="box-sizing: border-box;">Technical coordinators or power users who manage networks</li><li fr-original-style="" style="box-sizing: border-box;">Teachers and technology specialists who manage classroom networks or computer labs</li><li fr-original-style="" style="box-sizing: border-box;">Resellers, distributors, systems integrators, and consultants selling or integrating Macs into a Windows environment</li></ul></div><div style="color: rgb(34, 34, 34); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);"><h3 style="color: rgb(242, 107, 60) !important; box-sizing: border-box;" fr-original-style=" color: rgb(242, 107, 60) !important;">Required Knowledge for this Course</h3><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This is an intensive PC to Mac conversion course, so a certain level of prior technical knowledge is assumed. You should also have a basic understanding of macOS and its terminology.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">If you don&rsquo;t have any macOS experience, you may find it useful to attend our Introduction to macOS course.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">If you&rsquo;re in any doubt about your suitability for this course, please call our training pros on (+44) 0203 507 1728. We&rsquo;ll be pleased to discuss your training needs in more detail.</p></div>

Our Apple Device Support Essentials course introduces IT professionals to the skills, tools, and knowledge they need to support and troubleshoot Apple devices inside an organisation. The course covers important Apple tools and services needed, including underlying technologies, troubleshooting, and system administration used to support modern Mac, iPhone, and iPad device users.
This is a great starting point for anyone looking to take the Apple Device Support Exam (9L0-3023-ENU) in the future. Upon passing the exam, you will earn the official Apple Certified Support Professional digital badge. The Apple Certified Support Professional (ACSP) certification differentiates you as a skilled professional, gives you a competitive edge in an evolving job market, and associates you with the power of the Apple brand.
Who Should Take the Mac Support for Windows Techs Course
The Mac Support for PC Technicians 14 course has been specifically developed for experienced Windows users. Students should be familiar with support concepts in a PC environment, as they will learn to use the equivalent techniques in macOS. Our students on this course typically include:
Help desk specialists, technical coordinators, service technicians, or IT professionals
Technical coordinators or power users who manage networks
Teachers and technology specialists who manage classroom networks or computer labs
Resellers, distributors, systems integrators, and consultants selling or integrating Macs into a Windows environment
Required Knowledge for this Course
This is an intensive PC to Mac conversion course, so a certain level of prior technical knowledge is assumed. You should also have a basic understanding of macOS and its terminology.
If you don’t have any macOS experience, you may find it useful to attend our Introduction to macOS course.
If you’re in any doubt about your suitability for this course, please call our training pros on (+44) 0203 507 1728. We’ll be pleased to discuss your training needs in more detail.

Influential Training

IT Support

Apple

Apple course, macOS Support Essentials, ACSP, IT Support, 

Apple Device Support Essentials

General Admission

<div style="color: rgb(34, 34, 34); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(34, 34, 34);"><h3 style="color: rgb(242, 107, 60) !important; box-sizing: border-box;" fr-original-style=" color: rgb(242, 107, 60) !important;">About this course</h3><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This one-day course is led by an Apple specialist trainer and teaches delegates how to get the most out of the macOS operating system, focusing on version 14 (Sonoma). This course looks at how the computer works and how you can work best with it. In this Apple mac training for beginners, you&rsquo;ll be introduced to the features that make the Mac operating system the most powerful and easiest to use. At the end of the mac training for beginners, you&rsquo;ll have elevated your understanding from basic to intermediate.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The Introduction to macOS course is an ideal foundation for any student wishing to progress to any other Influential Training course. Our trainers will target the course content to the students&rsquo; needs, addressing selected topics in depth or presenting a more general overview of macOS as desired.</p><h4 style="color: rgb(34, 34, 34); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);"><a href="https://www.influential-training.com/product/apple-device-support-essentials/" style="color: inherit; -webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: inherit;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Looking for the official Apple Certified Support Professional (ACSP) certification? &nbsp;Click here to view our Apple Device Support course.</strong></a></h4></div><div style="color: rgb(34, 34, 34); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);"><h3 style="color: rgb(242, 107, 60) !important; box-sizing: border-box;" fr-original-style=" color: rgb(242, 107, 60) !important;">Prerequisites</h3><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This is Apple Mac training for beginners, so there are no formal prerequisites. You should have some experience of using computers, however.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">If you&rsquo;re in any doubt about your suitability for this course, please call our training pros on (+44) 0203 507 1728. We&rsquo;ll be happy to discuss your training needs in more detail.</p></div><div style="color: rgb(34, 34, 34); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);"><h3 style="color: rgb(242, 107, 60) !important; box-sizing: border-box;" fr-original-style=" color: rgb(242, 107, 60) !important;">Who Should Take This Course?</h3><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The Apple Mac training for beginners course is ideally suited to:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Experienced PC users switching to Mac for the first time</li><li fr-original-style="" style="box-sizing: border-box;">Everyday Mac users wanting to make the most out of their Mac</li></ul></div>

About this course
This one-day course is led by an Apple specialist trainer and teaches delegates how to get the most out of the macOS operating system, focusing on version 14 (Sonoma). This course looks at how the computer works and how you can work best with it. In this Apple mac training for beginners, you’ll be introduced to the features that make the Mac operating system the most powerful and easiest to use. At the end of the mac training for beginners, you’ll have elevated your understanding from basic to intermediate.
The Introduction to macOS course is an ideal foundation for any student wishing to progress to any other Influential Training course. Our trainers will target the course content to the students’ needs, addressing selected topics in depth or presenting a more general overview of macOS as desired.
Looking for the official Apple Certified Support Professional (ACSP) certification? Click here to view our Apple Device Support course.
Prerequisites
This is Apple Mac training for beginners, so there are no formal prerequisites. You should have some experience of using computers, however.
If you’re in any doubt about your suitability for this course, please call our training pros on (+44) 0203 507 1728. We’ll be happy to discuss your training needs in more detail.
Who Should Take This Course?
The Apple Mac training for beginners course is ideally suited to:
Experienced PC users switching to Mac for the first time
Everyday Mac users wanting to make the most out of their Mac

Introduction to macOS

<div id="course-pills-1">Duration<p>3 Days</p><p>18 CPD hours</p>Overview<p>?The OS X Sierra troubleshooting process?How to use OS X Sierra tools and resources to troubleshoot OS X Sierra?OS X Sierra features and functionality, including how to find more information about OS X Sierra?How to prepare for Apple Certified Support Professional (ACSP) 10.12 certification</p><p>In this course students will receive an in-depth exploration of troubleshooting on OS X Sierra.</p></div><div id="course-pills-2"><h4>Installation and Configuration</h4><ul><li>Install OS X Sierra</li><li>Setup and Configuration</li><li>OS X Recovery</li><li>OS X Software Updates</li></ul><h4>User Accounts</h4><ul><li>User Accounts</li><li>User Home Folders</li><li>System Security</li><li>Keychain Management</li></ul><h4>File Systems</h4><ul><li>File Systems and Storage</li><li>FileVault 2</li><li>Permissions and Sharing</li><li>File System Troubleshooting</li><li>SIP</li></ul><h4>Data Management</h4><ul><li>Hidden Items and Shortcuts</li><li>System resources</li><li>Metadata and Spotlight</li><li>File Archives</li><li>Time Machine</li></ul><h4>Applications and Processes</h4><ul><li>Application Installation</li><li>Document Management</li><li>Application Management and Troubleshooting</li></ul><h4>Network Configuration</h4><ul><li>Network Essentials</li><li>Advanced Network Configuration</li><li>Network Troubleshooting</li></ul><h4>Network Services</h4><ul><li>Network Services</li><li>Host Sharing and Personal Firewall</li></ul><h4>System Management</h4><ul><li>Peripherals and Drivers</li><li>Print and Scan</li><li>System Troubleshooting</li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans Sierra 101 - OS X Support Essentials 10.12 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the Sierra 101 - OS X Support Essentials 10.12 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Duration
3 Days
18 CPD hours
Overview
?The OS X Sierra troubleshooting process?How to use OS X Sierra tools and resources to troubleshoot OS X Sierra?OS X Sierra features and functionality, including how to find more information about OS X Sierra?How to prepare for Apple Certified Support Professional (ACSP) 10.12 certification
In this course students will receive an in-depth exploration of troubleshooting on OS X Sierra.
Installation and Configuration
Install OS X Sierra
Setup and Configuration
OS X Recovery
OS X Software Updates
User Accounts
User Accounts
User Home Folders
System Security
Keychain Management
File Systems
File Systems and Storage
FileVault 2
Permissions and Sharing
File System Troubleshooting
SIP
Data Management
Hidden Items and Shortcuts
System resources
Metadata and Spotlight
File Archives
Time Machine
Applications and Processes
Application Installation
Document Management
Application Management and Troubleshooting
Network Configuration
Network Essentials
Advanced Network Configuration
Network Troubleshooting
Network Services
Network Services
Host Sharing and Personal Firewall
System Management
Peripherals and Drivers
Print and Scan
System Troubleshooting
Additional course details:
Nexus Humans Sierra 101 - OS X Support Essentials 10.12 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. 

This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts.

Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.

While we feel this is the best course for the Sierra 101 - OS X Support Essentials 10.12 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.

Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.


2 Educators providing Courses delivered Online

influential training

London

amacsports

Canterbury

Courses matching "ACSP"

Apple Device Support Essentials

By Influential Training

Introduction to macOS

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Sierra 101 - OS X Support Essentials 10.12

By Nexus Human