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Through this course, we will teach you the essential Relationship between Leadership, Motivation, Teamwork, and Communication and how they impact Performance. Discover the Concept of Employee Performance and Organisational Performance and how to enhance both for maximum success. You'll also learn about Group Dynamics and the important factors that contribute to effective teamwork, including Tuckman's Model of Group Development and Belbin's Team Roles. Gain a deep understanding of Theories and Models of Motivation, such as Maslow's Need Hierarchy, Herzberg's Motivation-Hygiene Theory, and Vroom's Expectancy Theory. Finally, explore Theories and Models of Communication, including Berlo's SMCR Model and the Shannon-Weaver Model of Effective Communication, and learn how to overcome Communication Barriers for more Effective Communication. After the successful completion of the course, you will be able to learn about the following, Strong leadership, motivation, teamwork, and communication skills are critical for achieving high performance in any organization. Employee performance and organizational performance are interlinked and can be enhanced through effective leadership, teamwork, and communication. Understanding group dynamics, team roles, motivation theories, and communication models can help overcome communication barriers and improve team performance. Through this course, we will teach you the essential Relationship between Leadership, Motivation, Teamwork, and Communication and how they impact Performance. Discover the Concept of Employee Performance and Organisational Performance and how to enhance both for maximum success. You'll also learn about Group Dynamics and the important factors that contribute to effective teamwork, including Tuckman's Model of Group Development and Belbin's Team Roles. Gain a deep understanding of Theories and Models of Motivation, such as Maslow's Need Hierarchy, Herzberg's Motivation-Hygiene Theory, and Vroom's Expectancy Theory. Finally, explore Theories and Models of Communication, including Berlo's SMCR Model and the Shannon-Weaver Model of Effective Communication, and learn how to overcome Communication Barriers for more Effective Communication. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Understanding the role of motivation, teamwork and communication in leadership Self-paced pre-recorded learning content on this topic. The Role of Motivation Teamwork and Communication in Leadership Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. CEO, Director, Manager, Supervisor Managers and Leaders at all levels Human Resource Professionals Communication Specialists Team Leaders and Supervisors Organizational Development Professionals Entrepreneurs and Small Business Owners Management Consultants Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Take your career to new heights with our comprehensive English Language and Literature course. Whether you're an aspiring professional or an experienced veteran, our program will help you improve your communication skills and excel in your job. With comprehensive curriculum covering everything from grammar to literature analysis, our course will provide you with the tools you need to succeed in today's competitive job market. Enrol now and take the first step towards unlocking your full potential in the workplace. Learning Outcomes: Develop a strong foundation in English Language and Literature Enhance communication skills for academic and professional settings Analyse and interpret literature in various forms and styles Acquire proficiency in academic writing and critical thinking Master the basics of grammar, punctuation, and capitalisation in writing Improve listening and speaking skills for effective communication Unlock the power of the English Language with our comprehensive course. Perfect for learners of all levels, our curriculum covers everything from the basics of grammar to advanced academic writing. y enhancing your language proficiency and communication skills, you'll be able to excel in academic and professional settings, build confidence in your abilities, and unlock new career opportunities. Whether you're a non-native speaker seeking to improve your language skills, a student pursuing higher education, or a professional looking to take your career to new heights, our course will provide you with the tools you need to succeed. Join us today and unlock your full potential in the English language. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Non-native English speakers looking to improve language proficiency Students pursuing higher education in English-speaking countries and enhance their language skills. Professionals seeking to improve their communication skills in the workplace Writers or aspiring writers looking to enhance their writing abilities Anyone looking to improve their English proficiency for personal growth Career path Content Writer: £20,000 - £35,000 per year Editor: £22,000 - £45,000 per year Public Relations Specialist: £25,000 - £50,000 per year English Teacher: £25,000 - £45,000 per year Marketing Manager: £30,000 - £60,000 per year

Report Writing : Report Writing Online This Report Writing course will help you learn from the ground up and advance to a higher level of professionalism. As you may know, organizational Business Report Writing abilities are vital because they help develop trust and professionalism. So, if you want to improve your communication and report writing skills, this is the course for you. The Report Writing course is structured into modules and submodules to make it easier for the learner to grasp the concept, beginning with essential information and progressing to the most advanced level. The course covers both the academic and practical components of all aspects of Business Writing Skills Management. This comprehensive Report Writing course is the perfect way to kickstart your career in the field. This course will give you a competitive advantage in your career, making you stand out from all other applicants and employees. Report Writing Course Bundle Courses Course 01: Level 5 Report Writing Course Course 02: Level 7 Business Management Course Course 03: Level 5 Retail Management Course Course 04: Level 5 Diploma in Business Analysis Course 05: Level 4 Time Management Course Course 06: Level 3 Business Administration Course 07: Level 1 Business Management Course 08: Minute Taking Course Course 09: HR Management Course Course 10: HR and Payroll Management Course 11: Workplace First Aid Training Course 12: Fire Safety Level 2 Other Benefits of this Report Writing Course 12 PDF Certificate FREE Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Report Writing course] Report Writing Course Curriculum of Report Writing Module 01: Introduction Module 02: The Basics of Business Report Writing Module 03: The Practical Side (Part-1): Preparation & Planning Module 04: The Practical Side (Part-2): Collecting and Handling Information Module 05: The Practical Side (Part-3): Writing and Revising Report Module 06: The Creative Side (Part -1): A Style Guide to Good Report Writing Module 07: The Creative Side (Part -2): Improving the Presentation of Your Report Module 08: Developing Research Skills Module 09: Developing Creativity & Innovation Module 10: Develop Critical Thinking Skills Module 11: Interpersonal Skill Development Assessment Method of Report Writing After completing each module of the Report Writing course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Report Writing After completing the MCQ/Assignment assessment for this Report Writing course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Report Writing Report Writing course is essential for: Business owners, managers, entrepreneurs Entrepreneurs planning to start their own business People seeking to expand their career opportunities Office workers at all levels Team Leaders and supervisors Requirements Report Writing There are no specific requirements for this Report Writing course because it does not require any advanced knowledge or skills. Career path Report Writing Certificates Certificate of completion Digital certificate - Included

This course aims to provide a comprehensive understanding of decision-making processes and dynamics at the managerial level. The course aims to equip learners with knowledge and skills to apply various decision-making models, including decision support systems (DSS) and system modelling, to support effective organisational decision-making. Additionally, the course will enable learners to identify and prepare for trends in decision support and business intelligence and understand how management information systems can aid in decision-making. After the successful completion of the course, you will be able to learn about the following, Understand Decision-Making dynamics and process Types of decision-making, especially at the managerial level. Understanding and applying the decision-making models, including the decision support system (DSS) and its components. Analysing the Information Requirements of Key Decision-making Groups in a Firm. Identifying and preparing for trends in Decision Support and Business Intelligence. Understanding System Modelling and its Types. Learn about how Management Information Systems help in Decision Making. This course covers the fundamentals of decision-making processes and dynamics, including the types of decision-making at the managerial level. Learners will explore various decision-making models and their applications, focusing on decision support systems (DSS) and system modelling. They will gain an understanding of the components of DSS and their role in supporting effective decision-making. This course covers the fundamentals of decision-making processes and dynamics, including the types of decision-making at the managerial level. Learners will explore various decision-making models and their applications, with a particular focus on decision support systems (DSS) and system modeling. They will gain an understanding of the components of DSS and their role in supporting effective decision-making. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Understanding the Role of MIS in Decision Making, System Design, and Modeling Self-paced pre-recorded learning content on this topic. Understanding the Role of MIS in Decision Making and Modeling Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Managers at all levels Business analysts Decision support specialists IT professionals. Consultants & Project managers Entrepreneurs and business owners Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Elevate your teaching capabilities with our comprehensive 120-Hour TESOL Diploma. Designed for aspiring English language educators, this course equips you with the essential skills for effective TESOL TEFL instruction, from grammar and sentence structure to classroom management and career readiness. Start your journey to becoming a proficient English teacher and open doors to global opportunities. Learning Outcomes Grasp foundational concepts of TESOL TEFL. Master essential English grammar and sentence structures. Develop comprehensive language skills in listening, speaking, reading, and writing. Implement effective classroom management strategies. Create engaging and educational lesson plans. Course Curriculum Introduction to TESOL TEFL Overview of the TESOL field, including historical developments, methodologies, and the global demand for English language education. Teaching Basics Fundamental teaching techniques, focusing on understanding learners' needs and the principles of effective English language instruction. Essential Grammar Knowledge In-depth exploration of English grammar, crucial for teaching and explaining language rules to students of all levels. Sentence Structure Detailed analysis of English sentence structures, essential for helping students construct correct and complex sentences. Language Skills Listening: Techniques to improve students' listening comprehension. Speaking: Strategies to enhance verbal communication skills. Reading: Methods to develop reading fluency and comprehension. Writing: Instruction on teaching writing skills from sentence formation to cohesive paragraphs. Pronunciation: Guidance on teaching accurate pronunciation, stress, and intonation. The Fundamentals of Classroom Management Best practices for managing a classroom effectively, including maintaining discipline and fostering a positive learning environment. Feedback and Correction Techniques for providing constructive feedback and corrections that encourage learning and improvement. Lesson Planning Skills for designing comprehensive lesson plans that meet learning objectives and cater to diverse student needs. Career Readiness Preparation for the TESOL job market, including resume writing, interview skills, and strategies for finding employment globally.

Getting Started The Level 7 Diploma in Occupational Health and Safety Management aims to enhance the skills of managers who have the authority and capabilities to translate organisational strategy into effective operational performance. This qualification aligns with current Occupational Health and Safety Management practices, allowing learners to expand their high-level understanding of workplace health and safety. It covers diverse topics including health and safety management practices, systems, strategic risk intervention, occupational well-being improvement, sustainability, ethics, and advanced research methods. Key Benefits Key Benefits This qualification prepares learners to  Understand the factors that influence an organization's culture and environment regarding health and safety.  Assess the existing practices and structures within the organization pertaining to health and safety.  Develop a plan that promotes a health and safety strategy tailored to the organisation.  Evaluate the risks related to health and safety within the organisation  Execute plans involving all levels of the business, to ensure strategy is put into action, monitored and assessed.  Develop skills to plan and prepare a research project in the context of health and safety. Key Highlights Key Highlights This course module prepares learners to hold responsibilities in an organization crafting and implementing day-to-day health and safety procedures. We will ensure your access to the first-class education needed to achieve your goals and dreams and to maximise future opportunities. Remember! The assessment for the qualification is done based on assignments only, and you do not need to worry about writing any exam With the School of Business and Technology London, you can complete the qualification at your own pace choosing online or blended learning from the comfort of your home. Learning and pathway materials and study guides developed by our qualified tutors will be available around the clock in our cutting-edge learning management system. Most importantly, at the School of Business and Technology London, we will provide you with comprehensive tutor support through our dedicated support desk. If you choose your course with blended learning, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience. Career Pathways Career Pathways The Level 7 Diploma in Occupational Health and Safety Management can open many career pathways including, but not limited to:  Health and Safety Professionals with an estimated average salary of £32,969 per annum  Safety coordinator with an estimated average salary of £30,939 per annum  Compliance officer with an estimated average salary of £49,222 per annum  Risk manager with an estimated average salary of £68,754 per annum About Awarding Body QUALIFI, recognised by Ofqual awarding organisation has assembled a reputation for maintaining significant skills in a wide range of job roles and industries which comprises Leadership, Hospitality & Catering, Health and Social Care, Enterprise and Management, Process Outsourcing and Public Services. They are liable for awarding organisations and thereby ensuring quality assurance in Wales and Northern Ireland. What is included? Outstanding tutor support that gives you supportive guidance all through the course accomplishment through the SBTL Support Desk Portal. Access our cutting-edge learning management platform to access vital learning resources and communicate with the support desk team. Quality learning materials such as structured lecture notes, study guides, practical applications which include real-world examples, and case studies will enable you to apply your knowledge. Learning materials are provided in one of the three formats: PDF, PowerPoint, or Interactive Text Content on the learning portal. The tutors will provide Formative assessment feedback to improve the learners' achievements. Assessment materials are accessible through our online learning platform. Supervision for all modules. Multiplatform accessibility through an online learning platform. This facilitates SBTL in providing learners with course materials directly through smartphones, laptops, tablets or desktops, allowing students to study at their convenience. Live Classes (for Blended Learning Students only) Assessment Time-constrained scenario-based assignments No examinations Entry Requirements Entry Criteria  Learners must be aged 21 and over  A minimum of a Level 6 qualification or  An honours degree (2.2) with relevant knowledge and experience in the occupational health and safety sector.  Learners must have sufficient command of the English Language (IELTS 6 or equivalent) Progression Progression  A QUALIFI Level 8 Diploma  Employment in an associated profession  Further studies for a related Masters Top Up Why gain a QUALIFI Qualification? QUALIFI, recognised by Ofqual awarding organisation has assembled a reputation for maintaining significant skills in a wide range of job roles and industries which comprises Leadership, Hospitality & Catering, Health and Social Care, Enterprise and Management, Process Outsourcing and Public Services. They are liable for awarding organisations and thereby ensuring quality assurance in Wales and Northern Ireland. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. To know about the Qualification Structure, please get in touch with us at: admission@sbusinesslondon.ac.uk Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

24 Hours Left! Don't Let Year-End Deals Slip Away - Enrol Now! Are you looking to enhance your reception skills and office admin expertise? Look no further! Our comprehensive course bundle offers you the opportunity to acquire essential skills that will make you a valuable asset in any professional setting. With a mix of QLS-endorsed and CPD-accredited courses, you'll gain knowledge and expertise that are highly sought after in today's job market. The first course in this bundle is QLS-endorsed, and upon completion, you'll receive a QLS hardcopy certificate for free. This certificate holds significant value and can be a valuable addition to your resume, demonstrating your commitment to professional development. The remaining ten courses are also relevant and CPD-QS accredited, ensuring that you receive high-quality training throughout the bundle. Learn how to excel in various aspects of reception skills and office admin, including executive and personal assistant training, effective minute taking, meeting management, workplace professionalism, customer service, body language, confidence building, assertiveness, cross-cultural awareness, communication skills, and time management. These skills are essential in today's dynamic business environment and will equip you with the knowledge and tools needed to excel in your career. With a strong focus on real life application, you'll gain the confidence and competence to handle real-world situations. We will guide you through each course, providing valuable insights and pro tips that you can implement immediately in your workplace. This bundle is designed to be accessible to learners at all levels of experience, whether you're just starting your career or looking to upskill. This Reception Skills and Office Admin Bundle Package includes: Course 01: Advanced Diploma in Office Admin and Reception Skills at QLS Level 7 10 Premium Additional CPD QS Accredited Courses - Course 01: Executive and Personal Assistant Training Course Course 02: Effective Minute Taking Training Course 03: Diploma in Meeting Management Course 04: Workplace Professionalism Course 05: Customer Service Diploma - CPD Accredited Course 06: The Secrets of Body Language Course 07: Confidence Building & Assertiveness Course 08: Cross-Cultural Awareness Training Course 09: Communication Skills Masterclass Course 10: Time Management Why Prefer This Reception Skills and Office Admin Bundle? You will receive a completely free certificate from the Quality Licence Scheme Option to purchase 10 additional certificates accredited by CPD Get a free Student ID Card - (£10 postal charges will be applicable for international delivery) Free assessments and immediate success results 24/7 Tutor Support After taking this Reception Skills and Office Admin bundle courses, you will be able to learn: Upon completing this course bundle, you will be able to: Excel in various aspects of reception skills and office admin, including executive and personal assistant duties, minute taking, meeting management, workplace professionalism, customer service, body language, confidence building, assertiveness, cross-cultural awareness, communication skills, and time management. Apply techniques to handle real-world situations in a professional setting. Demonstrate a high level of competence and confidence in your reception and office admin skills. Use effective communication and assertiveness techniques to manage difficult situations and conflicts. Understand the importance of body language and cross-cultural awareness in professional settings. Enhance your professional image and reputation through workplace professionalism. Utilise time management strategies to increase productivity and efficiency. ***Curriculum breakdown of Office Admin and Reception Skills*** Module 01: Introduction to Reception and Receptionist Module 02: Business Telephone Skills Module 03: Representing Your Boss and Company Module 04: Mail Services and Shipping Module 05: Travel Arrangements Module 06: Organising Meeting and Conferences Module 07: Time Management Module 08: Record Keeping and Filing Systems Module 09: Business Writing Skills Module 10: Organisational Skills Module 11: Communication Skills Module 12: Customer Service Module 13: Effective Planning and Scheduling Module 14: Invoicing/Petty Cash Module 15: Business Environment Module 16: Advanced MS Excel How is the [Reed_Title] Bundle Assessment Process? You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you successfully pass the exams. CPD 280 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course bundle is ideal for: Individuals looking to enter or advance in the field of reception skills and office admin. Professionals seeking to upskill and enhance their abilities in reception and admin roles. Individuals looking to excel in customer service roles. Those interested in improving their communication, assertiveness, and time management skills in a professional setting. Anyone looking to enhance their cross-cultural awareness and body language skills. Career path This bundle will give you an edge in various professions, such as: Receptionist Office Administrator Executive Assistant Personal Assistant Customer Service Representative Meeting Coordinator Communications Specialist With salaries in the UK ranging from £20,000 to £40,000 per year on average, these roles offer lucrative career opportunities for skilled professionals. Certificates Advanced Diploma in Office Admin and Reception Skills at QLS Level 7 Hard copy certificate - Included CPD QS Accredited Certificate Digital certificate - Included Upon successfully completing the Bundle, you will need to place an order to receive a PDF Certificate for each course within the bundle. These certificates serve as proof of your newly acquired skills, accredited by CPD QS and will cost you £10 for each course. Also, the certificates are recognised throughout the UK and internationally. CPD QS Accredited Certificate Hard copy certificate - Included International students are subject to a £10 delivery fee for their orders, based on their location.

Level 5 QLS Endorsed Course | Endorsed Certificate Included | Plus 5 Career Guided Courses | CPD Accredited

Level 5 QLS Endorsed Course | Endorsed Certificate Included | Plus 5 Career Guided Courses | CPD Accredited

The Master Practitioner in Emotional Intelligence course explores the concept of emotional intelligence in detail building upon what you know to give you a much deeper understanding. The Master Practitioner in Emotional Intelligence course covers the application of emotional intelligence in different circumstances to improve and enhance performance throughout an organisation and extends to decision making stakeholders outside the organisation. The skills and competencies are also applicable in many situations in families, communities and social settings.