53331 Courses delivered Online

Welcome to this comprehensive course on Understanding Complaints and FCA Regulations. Gain the expertise to navigate customer complaints and comprehend Financial Conduct Authority (FCA) regulations effectively. Delve into legitimate communication channels for formal complaints and grasp the FCA's definition of a 'regulated complaint'. Learn emotional intelligence techniques for complaint handling and discover optimal methods for investigation, recording, and reporting. Understand the Financial Ombudsman Service's role, complaints' timelines, record-keeping obligations, and the formal reporting process to the FCA. Master the maintenance of a Complaints Register and delve into Root Cause Analysis Methodology.

Welcome to the Emotional Intelligence Training course! This transformative program is designed to help individuals enhance their emotional intelligence, a crucial skill for personal and professional success. In this course, you will explore the essential elements of emotional intelligence, learn to recognize and manage your emotions effectively, and develop stronger interpersonal relationships. Join us on this enlightening journey to unlock the power of emotional intelligence. Develop the skills needed to thrive in today's interconnected world, foster meaningful relationships, and achieve your personal and professional goals. We look forward to embarking on this transformative experience with you!

Welcome to the Qualifying Sales Course, where you will gain the essential skills and knowledge to become a successful sales professional. In this comprehensive program, you will learn how to identify and prioritize promising leads, ensuring that your sales efforts are focused on prospects with genuine potential. Through practical exercises and real-world scenarios, you will develop the expertise to qualify leads effectively, increase conversion rates, and ultimately boost your sales performance. Join us on this journey to master the art of qualifying sales, and take your career to new heights!

Welcome to our comprehensive online First Aid at Work course! This course is designed to equip participants with the essential knowledge and skills required to effectively respond to emergency situations in the workplace. Whether you are a designated first aider, a safety officer, or simply interested in learning life-saving techniques, this course is for you. Who Should Take This Course: Workplace first aiders Safety officers and supervisors Employees responsible for health and safety Anyone interested in learning life-saving first aid skills Join us today and take the first step towards becoming a confident and capable first aider in your workplace!

Our Environmental, Social, and Governance (ESG) Fundamentals course provides a comprehensive introduction to the key principles and practices that drive sustainable and responsible business strategies. In today's rapidly evolving corporate landscape, ESG considerations are more critical than ever. This course is designed to empower individuals and organizations with the knowledge and tools needed to make informed decisions, foster sustainability, and create lasting positive impacts.

Treating Customers Fairly or TCF is a set of rules and guidelines set out by the UK's Financial Conduct Authority (FCA). This course covers everything you need to know regarding TCF. This course was developed alongside the Financial Services experts to help you take a practical and real-world approach to treat customers fairly.  The course will look at the role of the Financial Conduct Authority and the enforcement of TCF and the six consumer outcomes and how they can impact a business every day.

Welcome to the Leading People course, where you will embark on a transformative journey to become an exceptional leader capable of inspiring and guiding others towards success. In this course, we will explore the fundamental principles, strategies, and skills required to lead people effectively in diverse organizational settings. By the end of the course, participants will emerge with the knowledge, skills, and confidence to lead people effectively and drive positive change in their organizations and communities.

Welcome to the Market Abuse Regulation (MAR) Training course! In this focused and informative program, participants will gain a comprehensive understanding of the Market Abuse Regulation (MAR) framework. Whether you're a financial professional seeking to ensure compliance or a legal expert looking to stay updated, this course is designed to provide you with the knowledge and insights needed to navigate the complex landscape of market abuse regulations effectively.

Conflict is an inherent part of human interaction, whether in personal relationships or within professional environments. The ability to effectively manage and resolve conflicts is a critical skill for individuals and organizations alike. Our "Managing Conflict" course is designed to provide participants with a comprehensive understanding of conflict dynamics and equip them with practical strategies to navigate conflicts in a constructive and productive manner. This course is ideal for professionals, managers, team leaders, HR personnel, and anyone seeking to enhance their conflict resolution skills for personal and professional growth. It is suitable for individuals from various industries and backgrounds. By the end of this course, participants will gain the confidence and competence to address conflicts proactively, facilitate constructive dialogue, and contribute to a more harmonious and productive environment in both their personal and professional lives. Join us in this transformative journey towards becoming a skilled conflict manager and problem solver.

Welcome to this comprehensive course on Privacy and Electronic Communications Regulation (PECR). This programme equips you with a deep understanding of privacy and electronic communications. By course completion, you'll grasp the intricacies of personal data, comprehend the nuances of direct marketing, and master the lawful processing of personal data. You will explore the intricacies of consent time limits, understand how PECR complements the General Data Protection Regulation (GDPR), and delve into electronic, postal, telephone, and third-party marketing. Differentiating service messages from marketing messages, addressing data sharing, data subject rights, and evaluating risks.