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Master the art of professional phone communication with our Phone Etiquette Training Course, designed to elevate your telephone skills to a new level of confidence and clarity. Whether managing interoffice calls or handling inbound and outbound conversations, this course guides you through every essential aspect of phone etiquette. Learn how to build rapport, practise active listening, and manage challenging callers with ease, ensuring every interaction leaves a positive impression. The course also covers vital business telephone techniques, effective communication strategies, and maintaining efficient record-keeping and filing systems, making it a complete resource for seamless phone handling within any organisation. Beyond just calls, this training delves into essential business skills such as customer relationship management, professional business writing, and organisational abilities like planning, scheduling, and invoicing. Ideal for individuals aiming to enhance their telephone manner and office communication, the course ensures you gain confidence in managing calls, mail services, and intra-organisation dealings. Delivered entirely online, this course suits busy professionals seeking to polish their phone etiquette with flexible learning that fits their schedule, helping you communicate with professionalism and ease at all times. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Managing Interoffice Calls and Voicemail Module 02: Aspects of Phone Etiquette Module 03: Business Telephone Skills Module 04: Building Rapport Over the Phone Module 05: Inbound and Outbound Calls Module 06: Active Listening and Managing Tough Callers Module 07: Mail Services and Shipping Module 08: Intra Organisation Dealings Module 09: Problem Solving over the Phone Module 10: Record Keeping and Filing Systems Module 11: Business Writing Skills Module 12: Organisational Skills Module 13: Communication Skills Module 14: Customer Relationship Management Module 15: Effective Planning and Scheduling Module 16: Invoicing/Petty Cash Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The IT Support Manager training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our IT Support Manager training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included
ð§ Elevate Your Skills: Maintenance Technician Training Course! ð ï¸ Ready to become a proficient maintenance technician and excel in the world of machinery and equipment maintenance? Enroll in our Maintenance Technician Training Course - a comprehensive program designed to equip you with the skills and knowledge needed to thrive in the dynamic field of maintenance. Join us on a transformative journey where hands-on expertise meets cutting-edge technology. ð Module 1: Introduction to Maintenance Technician Role Kickstart your training with Module 1, providing a comprehensive introduction to the vital role of a maintenance technician. Explore the responsibilities, expectations, and the integral part you play in ensuring the seamless operation of machinery and equipment. Lay the groundwork for a successful career in maintenance. Module 2: Basic Electrical Concepts Enter the world of electrons with Module 2, dedicated to basic electrical concepts. Develop a solid understanding of electrical principles, circuits, and components. Learn to interpret schematics, troubleshoot electrical issues, and ensure the safe operation of electrical systems within industrial settings. ð© Module 3: Basic Mechanical Concepts Dive into the heart of machinery with Module 3, focusing on basic mechanical concepts. Explore the principles of mechanics, understand machinery components, and learn how to maintain and troubleshoot mechanical systems. Gain hands-on experience in keeping equipment running smoothly. ð¨ Module 4: Pneumatics and Hydraulics Master the art of fluid power with Module 4, dedicated to pneumatics and hydraulics. Explore the principles of compressed air and hydraulic systems, learning how to maintain, troubleshoot, and repair these critical components. Understand the applications of fluid power in various industrial settings. ð¹ï¸ Module 5: Introduction to Programmable Logic Control (PLC) Enter the digital realm with Module 5, focusing on the introduction to Programmable Logic Control (PLC). Learn the fundamentals of PLC programming, understand ladder logic, and explore how PLCs automate and control machinery. Gain a competitive edge by mastering this essential technology in industrial maintenance. ð Why Choose Our Maintenance Technician Training Course? Industry-Experienced Instructors: Learn from seasoned maintenance professionals with hands-on experience in industrial settings. Hands-On Training: Engage in practical exercises, simulations, and real-world scenarios to apply your knowledge. Cutting-Edge Technology: Familiarize yourself with the latest tools, equipment, and technologies used in the field of maintenance. Career-Ready Skills: Graduate with skills that align with the demands of the evolving industrial maintenance landscape. Don't miss the chance to become a maintenance expert! Enroll now in the Maintenance Technician Training Course and position yourself for success in a field where your technical expertise and problem-solving skills will shine. Your journey into the world of maintenance excellence begins here! ð§â¨ð Course Curriculum Module 1_ Introduction to Maintenance Technician Role. Introduction to Maintenance Technician Role. 00:00 Module 2_ Basic Electrical Concepts. Basic Electrical Concepts. 00:00 Module 3_ Basic Mechanical Concepts. Basic Mechanical Concepts. 00:00 Module 4_ Pneumatics and Hydraulics. Pneumatics and Hydraulics. 00:00 Module 5_ Introduction to Programmable Logic Control Introduction to Programmable Logic Control 00:00
Learn about Office Skills (Administration, Communication and Management) Diploma from industry experts and boost your professional skill. This Office Skills (Administration, Communication and Management) Diploma course will enhance your skill and make you ready for the job market. You'll get expert opinions about the best practices and problems of Office Skills (Administration, Communication and Management) Diploma. You'll also gain the skills of Office Skills (Administration, Communication and Management) Diploma to excel in your job and tips to master professional skills in no time. You'll be connected with the community of Office Skills (Administration, Communication and Management) Diploma professionals and gain first-hand experience of Office Skills (Administration, Communication and Management) Diploma problem-solving. The Office Skills (Administration, Communication and Management) Diploma is self-paced. You can complete your course and attend the examination in your suitable schedule. After completing the Office Skills (Administration, Communication and Management) Diploma, you'll be provided with a CPD accredited certificate which will boost your CV and help you get your dream job. This Office Skills (Administration, Communication and Management) Diploma will provide you with the latest information and updates of Office Skills (Administration, Communication and Management) Diploma. It will keep you one step ahead of others and increase your chances of growth. Why buy this Office Skills (Administration, Communication and Management) Diploma? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Office Skills (Administration, Communication and Management) Diploma you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Office Skills (Administration, Communication and Management) Diploma does not require you to have any prior qualifications or experience. You can just enrol and start learning. Prerequisites This Office Skills (Administration, Communication and Management) Diploma was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Office Skills (Administration, Communication and Management) Diploma is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Module 01: Personal Assistant Personal Assistant 01:23:00 Module 02: Admin Support Admin Support 01:54:00 Module 03: Administrative Management Administrative Management 00:00:00 Module 04: Organisational Skills Organisational Skills 01:16:00 Module 05: Telephone Etiquette Telephone Etiquette 01:07:00 Module 06: Business Writing Business Writing 01:24:00 Module 07: Time Management Time Management 01:09:00 Module 08: Body Language and Effective Communication Body Language and Effective Communication 01:23:00 Module 09: Meeting Management Meeting Management 01:24:00
Overview Learn about Health and Safety Executive (HSE) from industry experts and boost your professional skill. This Health and Safety Executive (HSE) course will enhance your skill and make you ready for the job market. You'll get expert opinions about the best practices and problems of Health and Safety Executive (HSE). You'll also gain the skills of Health and Safety Executive (HSE) to excel in your job and tips to master professional skills in no time. You'll be connected with the community of Health and Safety Executive (HSE) professionals and gain first-hand experience of Health and Safety Executive (HSE) problem-solving. The Health and Safety Executive (HSE) is self-paced. You can complete your course and attend the examination in your suitable schedule. After completing the Health and Safety Executive (HSE), you'll be provided with a CPD accredited certificate which will boost your CV and help you get your dream job. This Health and Safety Executive (HSE) will provide you with the latest information and updates of Health and Safety Executive (HSE). It will keep you one step ahead of others and increase your chances of growth. Why buy this Health and Safety Executive (HSE)? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Health and Safety Executive (HSE) you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Health and Safety Executive (HSE) does not require you to have any prior qualifications or experience. You can just enrol and start learning. Prerequisites This Health and Safety Executive (HSE) was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Health and Safety Executive (HSE) is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Health and Safety Executive (HSE) Health and Safety at Work and the Laws 00:23:00 Managing for Health and Safety 00:42:00 Risk Assessment and Common Risks 00:21:00 Workplace Health, Safety and Welfare 00:19:00 Accidents and Ill Health at Work 00:17:00 Electrical, Fire and Gas Safety 00:25:00 Safety in Different Work Settings 00:21:00 Work Equipment Hazards and Risk Control 00:22:00 Other Health and Safety Hazards at Work 00:23:00 Mock Exam Mock Exam - Health and Safety Executive (HSE) 00:20:00 Final Exam Final Exam - Health and Safety Executive (HSE) 00:20:00
Overview Learn about Pharmacy Sales Associate from industry experts and boost your professional skill. This Pharmacy Sales Associate course will enhance your skill and make you ready for the job market. You'll get expert opinions about the best practices and problems of Pharmacy Sales Associate. You'll also gain the skills of Pharmacy Sales Associate to excel in your job and tips to master professional skills in no time. You'll be connected with the community of Pharmacy Sales Associate professionals and gain first-hand experience of Pharmacy Sales Associate problem-solving. The Pharmacy Sales Associate is self-paced. You can complete your course and attend the examination in your suitable schedule. After completing the Pharmacy Sales Associate, you'll be provided with a CPD accredited certificate which will boost your CV and help you get your dream job. This Pharmacy Sales Associate will provide you with the latest information and updates of Pharmacy Sales Associate. It will keep you one step ahead of others and increase your chances of growth. Why buy this Pharmacy Sales Associate? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Pharmacy Sales Associate you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Pharmacy Sales Associate does not require you to have any prior qualifications or experience. You can just enrol and start learning. Prerequisites This Pharmacy Sales Associate was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Pharmacy Sales Associate is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Pharmacy Sales Associate Module 1: Introduction to Pharmacy Assistant and Pharmacy Technician 00:14:00 Module 2: Job Role of Pharmacy Technicians 00:24:00 Module 3: Pharmacy Assistant Patient Counselling Guide 00:19:00 Module 4: Communication in Pharmacy Settings 00:15:00 Module 5: The Pharmacy Team and Practices 00:16:00 Module 6: Prescription and Dispensing in Pharmacies 00:19:00 Module 7: Dispensing Methods, EPS, Minimising Dispensing Errors in Pharmacies 00:18:00 Module 8: Inventory Control and Management in Pharmacies 00:19:00 Module 9: Standard Operating Procedures (SOPs) 00:12:00 Module 10: Health and Safety Risks Assessment and Pharmaceutical Terminology 00:20:00 Mock Exam Mock Exam - Pharmacy Sales Associate 00:20:00 Final Exam Final Exam - Pharmacy Sales Associate 00:20:00