17266 Courses in Cardiff delivered Online

Maximize the value of data assets in the oil and gas sector with EnergyEdge's assessment-based training course on Python programming and analytics.

Management of Portfolios (MoP®) Practitioner: In-House Training In this MoP® Practitioner course, participants will have sufficient knowledge and understanding of how to apply and tailor the MoP guidance and to analyze portfolio data, documentation, and roles in relation to a given situation. MoP helps organizations ensure if the investments are done in the right, change initiatives, and implementing them correctly. This is achieved by: Prioritizing the programs and projects in terms of their contribution to the organization's strategic objectives and overall level of risk Managing the programs and projects consistently to ensure efficient and effective delivery Maximizing the benefit by providing the greatest return from the investment made What you will Learn Define the business case to get senior management approval for portfolio management Plan the implementation of portfolio management Select and adapt MoP principles, practices, and techniques to suit different organizational environments Evaluate examples of MoP information including documents and role descriptions Analyze the solutions adopted in relation to a given scenario Introduction Overview MoP Portfolio Definition Portfolio Management Roles Portfolio Management Documents MoP Practitioner Assignments Portfolio Management Documents Portfolio Delivery How to Implement Practice Exam MoP Practitioner Exam (taken online, after the class has ended)

Who is this course for? Sketchup Artificial Intelligence Training Course. Mastering SketchUp Artificial Intelligence (AI) is essential for designers, offering automation, efficiency, and innovative solutions. It saves time, enhances visualizations, fosters collaboration, and future-proofs skills, ensuring a competitive edge in the design industry. Click here for more info: Website How to Book? 1-on-1 training. Customize your schedule from Mon to Sat from 9 am to 7 pm Call to book  Duration: 16 hours. Method: In-person or Live Online Sketchup and (Artificial Intelligence) Stable Diffusion Rendering Course (16 hours) Module 1: Sketchup Fundamentals (2 hours) Sketchup software overview and interface navigation Introduction to basic drawing tools and fundamental geometry creation techniques Module 2: Texturing and Material Mastery (2 hours) Application of textures and customization of materials Exploration of texture mapping and comprehensive material libraries Module 3: Illumination and Shadows (2 hours) Comprehending lighting principles and strategic light placement Crafting realistic shadows and reflections Module 4: Advanced Modeling Techniques (3 hours) Creating intricate shapes and harnessing advanced modeling tools Efficiently managing groups, components, and modifiers Module 5: Stable Diffusion Rendering (2 hours) Initiating stable diffusion rendering Optimizing rendering settings for superior outcomes Module 6: Scene Composition and Camera Configuration (2 hours) Exploring composition principles and camera perspectives Scene management and creation of captivating walkthrough animations Module 7: Rendering Optimization Strategies (2 hours) Techniques for optimizing models to expedite rendering Application of render passes and post-processing methods Module 8: Real-World Projects and Portfolio Building (1 hour) Application of acquired skills in completing authentic projects Professional portfolio presentation techniques Optional: Stable Diffusion and Python Installation (Additional 10 hours) Module 1: Introduction to Stable Diffusion and Python Comprehensive understanding of Stable Diffusion and Python's significance Module 2: System Prerequisites Hardware and software requirements for successful installation Module 3: Python Installation Guide Step-by-step installation process for various operating systems Module 4: Configuring Python Environment Configuration of environment variables and package managers Module 5: Stable Diffusion Installation Downloading and installing the Stable Diffusion package Module 6: Setting Up the Development Environment Configuration of integrated development environments (IDEs) for Python and Stable Diffusion Module 7: Troubleshooting and Common Issues Identification and resolution of common installation errors Module 8: Best Practices and Recommendations Effective management of Python and Stable Diffusion installations Module 9: Practical Applications and Projects Hands-on exercises exemplifying the practical usage of Stable Diffusion and Python Module 10: Advanced Topics (Optional) Exploration of advanced features and techniques Stable Diffusion https://stablediffusionweb.com https://stable-diffusion-ui.github.io https://stability.ai/stable-diffusion Upon successful completion of the Sketchup and Stable Diffusion Rendering Course with a focus on AI image rendering, participants will achieve the following: 1. Mastery of AI Image Rendering: Attain expertise in employing AI-powered rendering techniques to produce realistic and top-quality visualizations. 2. Proficiency in Sketchup for 3D Modeling: Navigate the software adeptly, utilize drawing tools with proficiency, and craft intricate 3D models. 3. Enhanced Rendering Optimization: Implement AI-based rendering to enhance model visuals, resulting in faster rendering times and superior image quality. 4. Application of AI-driven Lighting and Shadows: Employ AI algorithms for precise lighting placement, shadows, and reflections, elevating the realism of renderings. 5. Development of a Professional Portfolio: Present AI-rendered projects within a polished professional portfolio, highlighting advanced image rendering capabilities. 1. Mastering Sketchup: Attain proficiency in Sketchup, a renowned and user-friendly 3D modeling software, equipping you with the skills needed to adeptly create and manipulate 3D models. 2. Advanced Rendering Expertise: Explore stable diffusion rendering, an avant-garde technique that simplifies the creation of realistic and high-quality renderings. Broaden your rendering capabilities, producing visually stunning representations of your designs. 3. Practical Industry Applications: Cultivate practical skills relevant to diverse industries, encompassing architecture, interior design, product development, and visualization. Elevate your professional portfolio with captivating renderings that showcase your design prowess. 4. Interactive Learning: Participate in hands-on exercises and projects that promote active learning and the practical application of concepts. Benefit from personalized feedback and expert guidance, ensuring your continuous progress throughout the course. 5. Career Advancement: Elevate your career prospects by adding valuable skills to your toolkit. Proficiency in crafting detailed 3D models and impressive renderings through stable diffusion techniques opens doors to diverse job opportunities within the design and visualization sector. 6. Flexibility and Convenience: Access course materials online and learn at your own pace. Enjoy the flexibility of tailoring the coursework to your schedule, allowing you to harmonize your learning journey with other commitments. Course Advantages: Tailored Learning: Enjoy personalized 1-on-1 sessions, accommodating your schedule from Monday to Saturday, 9 am to 7 pm. Mastery of Sketchup: Develop proficiency in the widely-used and user-friendly 3D modeling software, enabling efficient creation and manipulation of 3D models. Advanced Rendering Proficiency: Acquire expertise in stable diffusion rendering for producing realistic, high-quality renderings that enhance the visual appeal of your designs. Practical Applicability: Develop practical skills applicable across diverse domains, including architecture, interior design, product development, and visualization, enriching your professional portfolio. Interactive Practical Experience: Engage in hands-on exercises with personalized guidance from seasoned instructors, ensuring consistent progress in your skillset. Career Progression: Boost your career opportunities by gaining valuable skills in 3D modeling and generating impressive renderings through stable diffusion techniques. Comprehensive Support: Benefit from free portfolio reviews, mock interviews, and career advice, providing additional resources to enhance your professional journey.

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Duration 2 Days 12 CPD hours This course is intended for This course is designed for all project managers and project team leaders. This class is intended for PMP?s looking to earn PDU's, or for Project Managers looking to learn more about Project Team Leadership techniques. Project success depends on choosing, motivating, and leading the project team. This course focuses on improving the project manager?s human resource expertise, from initial planning through project closure. Participants will apply all course principles to a work-related case study taken directly from their work environment. At course completion, students will be able to develop a human resource plan, acquire optimal team members, develop and motivate team members, and manage team members to accomplish project goals. NOTE: This course will earn you 14 PDUs. 1 - Project Teams Overview Project Human Resource Management Project Human Resources Management Processes Case Study Selection 2 - Develop Human Resource Plan Plan Human Resource Management Roles and Responsibilities Project Organizational Chart Staffing Management Plan Resource Histogram 3 - Acquire Project Team Acquire Project Team Overview Multi-Criteria Decision Analysis Acquire Contract Resources Optimize Virtual Teams Best Practices Social Identity Theory Virtual Teams and Social Identity Theory Team Building Activities for Virtual Teams Cultural Diversity Individualism and Communitarianism Perspectives of Time and Space Fate and Personal Responsibility Face and Saving Face Body Language Create Resource Calendars 4 - Develop Project Team Develop Project Team Overview Ground Rules Form, Storm, Norm, Perform, Adjourn Team Building Team Building ? Personality Profiles Collaborative, Delphi, Majority and Plurality Decision Making Recognition and Rewards Expectancy Theory Maslow?s Hierarchy Of Needs Operant Conditioning Team Performance Assessment 5 - Manage Project Team Manage Project Team Overview Performance Problems Challenging Stakeholders Stress Management Conflict Management and Resolution Views of Conflict Sources of Project Management Conflict Conflict Resolution Survey Conflict Resolution Techniques Additional course details: Nexus Humans Project Team Leadership training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Project Team Leadership course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Click here for info. Training duration: 20 hrs. Method: 1-2-1, Personalized attention, Tailored content, Flexible pace, Individual support. Schedule: Personalized training experience with our flexible 1-2-1 sessions. Tailor your own schedule by pre-booking a convenient hour of your choice, available from Monday to Saturday between 9 am and 7 pm. Maya Basic to Intermediate Course Course Duration: 20 hours Course Description: Discover Autodesk Maya's potential in our 20-hour course. Master 3D modeling and animation, explore texturing, rigging, rendering, and special effects. Unleash your creativity with advanced modeling techniques. Join us on this exciting journey to unlock the full power of Maya. Course Outline: I. Introduction to Maya (1.5 hours) - Discover the vast applications of Maya and its significance in diverse industries - Navigate seamlessly through Maya's interface, understanding essential tools - Master viewport controls and proficiently manage projects II. Creating 3D Models (3 hours) - Build a strong foundation in polygon modeling, creating basic shapes and objects - Hone your skills in editing and modifying objects with precision - Master complex object creation using extrusions, bevels, and NURBS for organic shapes III. Texturing and Materials (1.5 hours) - Step into the captivating world of texturing, adding depth to your creations - Create and expertly apply materials to breathe life into your models - Unwrap textures with precision and import images seamlessly IV. Lighting and Rendering (2 hours) - Illuminate your scenes with fundamental lighting techniques - Compose visually captivating compositions with camera setup - Harness the power of rendering for still images and dynamic animations V. Animation (4 hours) - Embrace the art of animation, unlocking its potential in your projects - Master keyframe animation, animation curves, and animation clips - Rig and animate characters, adding life and movement to your creations - Explore motion paths and animation layers for added depth and complexity VI. Rigging (2 hours) - Delve into the world of rigging and its significance in animation - Create joints and skeletons, laying the foundation for character animation - Bind skin to joints and craft weight maps for smooth animation - Implement simple rigging systems and rig characters for animation VII. Special Effects (1.5 hours) - Unleash your creativity with mesmerizing particle systems and dynamics - Create captivating fluid and fire effects, manipulating them with finesse - Craft and edit special effects, from explosions to captivating smoke VIII. Advanced Modeling Techniques (1.5 hours) - Elevate your modeling skills with advanced techniques using Booleans and deformers - Master the art of creating and modifying curves and surfaces - Explore the world of sculpting tools to craft high-resolution and intricate models IX. Conclusion and Next Steps (0.5 hours) - Recap the rich knowledge acquired during the course - Discover valuable tips and resources for continuous learning and growth - Engage in a dynamic Q&A session, providing valuable feedback Note: The course outline can be customized to meet the specific needs and proficiency levels of learners. Throughout the course, you will receive lifetime email support, ensuring you have assistance for any queries or challenges you encounter. Embrace the world of Autodesk Maya, and unveil your creative potential in 3D modeling and animation.   Unlock your potential in Autodesk Maya with our comprehensive Basics to Intermediate Training Course. Whether you're a budding 3D artist, animator, or visual effects enthusiast, this program provides a structured learning path to master essential tools and techniques. Join us for interactive in-person or live online sessions, and receive guidance from experienced instructors. Enroll now to create captivating 3D visuals and animations and explore the creative possibilities of Autodesk Maya. In this course, explore the world of Maya 2023 and master the skills to create high-quality 3D models and animations. Discover a real-world, project-based workflow applicable to film, motion graphics, and game design. Learn Basic to Intermediate techniques like customizing the interface, object manipulation, and scene organization. Dive into polygonal, sculpting, and NURBS modeling, and apply materials for color, texture, and reflectivity. Integrate cameras, lighting, and depth-of-field effects with the Arnold renderer. Finally, learn animation tools to add movement and bring your creations to life, guided by instructor Autodesk certified trainers In this course, explore the world of Maya 2023 and master the skills to create high-quality 3D models and animations. Discover a real-world, project-based workflow applicable to film, motion graphics, and game design. Learn Basic to Intermediate techniques like customizing the interface, object manipulation, and scene organization. Dive into polygonal, sculpting, and NURBS modeling, and apply materials for color, texture, and reflectivity. Integrate cameras, lighting, and depth-of-field effects with the Arnold renderer. Finally, learn animation tools to add movement and bring your creations to life, guided by instructor Autodesk certified trainers In this course, explore the world of Maya 2023 and master the skills to create high-quality 3D models and animations. Discover a real-world, project-based workflow applicable to film, motion graphics, and game design. Learn Basic to Intermediate techniques like customizing the interface, object manipulation, and scene organization. Dive into polygonal, sculpting, and NURBS modeling, and apply materials for color, texture, and reflectivity. Integrate cameras, lighting, and depth-of-field effects with the Arnold renderer. Finally, learn animation tools to add movement and bring your creations to life, guided by instructor Autodesk certified trainers Master 3D modeling and animation. Create realistic textures and materials. Understand rigging for character animation. Illuminate scenes with effective lighting. Create mesmerizing special effects. Explore advanced modeling techniques. Gain practical skills for real-world projects. Unlock creative potential in film, animation, and game design.

Program Management Skills: On-Demand Program managers coordinate and give oversight to the efforts of marketing groups, project teams, product delivery, maintenance and support, operations and staff from various functional groups, including suppliers, business partners, and other external bodies. The goal is to ensure that proposed business transformation, through the delivery of complex products and processes, is implemented to realize the organization's strategic benefits and objectives, for which the program was selected. The goals of this course are twofold: To provide participants with key program management principles and techniques, recognized as best practices, to enable more effective program management; and to leverage core elements of the program management life cycle, processes, tools and techniques, to enable program management effectiveness. The participant will learn and apply the principles of program management through discussions, activities, and case study exercises. What You Will Learn At the end of this workshop, you will be able to: Maximize the transformational impact of a program according to the business needs Explain management principles and techniques and apply them within a program context Implement program governance and organization that will produce expected benefits Plan for and manage benefit realization, risks, issues, and quality Manage component projects' interdependencies that are linked to both program and strategic objectives Engage program stakeholders effectively. Improve communication and action planning effectiveness for programs in organizations Getting Started Introductions Course structure Course goals and objectives Foundation Concepts Fundamental definitions and concepts Program challenges and benefits Program best practices and success criterion Stakeholder management Governance: program management office and program boards Standard for Program Management overview Vision, Leadership, and the Business Case What is vision, why, and how? Leadership vs. Management Program business case Program Organization and Governance Program organization Program governance Program board roles and responsibilities Benefits Management Benefits explored Benefits management Benefits realization Program Management Planning Program management plan Program blueprint and roadmap Program component dossier Program tranches Program estimating Program scheduling Program Monitoring and Controlling Program Control - An Overview Program Monitoring and Controlling Monitoring and Controlling Transition Program Risk and Issue Management Risk and issue management overview Program risk management Program issue management Program Quality Management Program quality management overview Program quality management principles Program Stakeholder Management Stakeholder engagement overview Stakeholder engagement planning EI, trust, communication and stakeholder engagement Program Closure and Benefits Sustainment Program closure overview Closing the program Program benefits sustainment Summary What did we learn, and how can we implement this in our work environments?

VoIP training course description Convergence of voice and data is now a common place mainstream technology. Our Voice Over IP course investigates the characteristics of voice transmission and then studies the impact on IP networks. Practical sessions with soft phones, hard phones and gateways allow the students to see all aspects of VoIP. Network analysers are used to study packets on the wire. What will you learn Describe the issues of voice and data convergence. Describe techniques, which can be used in IP to provide low uniform delay. Evaluate VoIP technologies. Design data networks, which will support voice. VoIP training course details Who will benefit: Anyone working in the field of networking or telecommunications. Prerequisites: TCP/IP foundation for engineers Intro to data communications & networking Duration 3 days VoIP training course contents What is VoIP Voice over IP, brief review of IP, brief review of telephones and voice. Configuring IP softphones What are softphones? Downloading, installing. Hands on Building the base IP network, a simple VoIP call with softphones, Internet telephony. Addressing E164, FQDN, IP addresses, URIs, DNS, SIP addressing, H.323 addressing. VoIP issues Bandwidth, Delay, Jitter, digitising voice, digitisation steps, coding, quality issues, MOS, voice compression, silence suppression, packetising voice, prioritising voice, jitter buffers. Hands on Simple packet analysis. Architectures Desktop, backbone, gateway, hard phones, PoE, integrating phones and PCs, carriers, Softswitches. Hands on Integrating Softphones, hard phones and analog phones. IP performance and QoS ITU delay recommendations, IP DSCP field, DiffServ, IP precedence, queuing strategies; FIFO, WFQ, custom, priority, RED, LLQ. VoIP protocol stack RTP, RTCP, mixers and translators, RSVP. Bandwidth, Erlang models, link layer overhead. Hands on Calculating VoIP bandwidth, analysing RTP packets. ITU Recommendation H.323 Architecture, protocols, terminals, Call setup, Gatekeepers, gateway discovery, H.323 registration with a gatekeeper. Hands on PC to PC using H.323. IETF - Session Initiation Protocol What is SIP? SIP protocol stack, SDP, Sip architecture, SIP messages, Initial SIP phone startup, SIP servers, proxy server, redirect server. Hands on PC to PC using SIP. Carrier networks Signalling systems, SS7, media gateways, Media gateway controllers, signalling gateways, MGCP, Megaco, SIGTRAN. Hands on PSTN interworking. Video over IP Video components, digital video, pictures and audio, video codecs, issues and solutions, video conferencing, multipoint video conferencing, video protocol stack. Appendix 1: Multicasting. Appendix 2: Voice/data integration without IP.

About this Training Course This 5 full-day course provides a comprehensive understanding of all the maintenance, inspection, diagnostics, testing, troubleshooting, refurbishment, and protective systems of all key electrical equipment including: transformers, inverters, rectifiers, switchgear and circuit breakers, relays and protective devices, cables and accessories, motors, variable frequency drives, uninterruptible power systems, generators, fuses, and industrial batteries. It will cover in detail all the inspection methods and tests required to identify faults and deficiencies in electrical equipment, as well as, the repair techniques and available refurbishment methods. The course will also cover the activities required to commission this equipment and it will also cover all protective systems associated with this equipment. The objective of the seminar is to maximize the efficiency, reliability, and longevity of this type of equipment by providing an understanding of the common problems and repair techniques, preventive and predictive maintenance. Training Objectives Electrical Equipment Testing and Maintenance: Gain a thorough understanding of all the testing and maintenance required for all key electrical equipment including transformers, inverters, rectifiers, switchgear and circuit breakers, relays and protective devices, cables and accessories, motors, variable frequency drives, uninterruptible power systems, generators, fuses, and industrial batteries Electrical Equipment Inspection and Diagnostics: Learn about the inspection and diagnostics required for all the components of transformers, inverters, rectifiers, switchgear and circuit breakers, relays and protective devices, cables and accessories, motors, variable frequency drives, uninterruptible power systems, generators, fuses, and industrial batteries Electrical Equipment Troubleshooting: Determine all the troubleshooting activities required to minimize the downtime and operating cost of transformers, inverters, rectifiers, switchgear and circuit breakers, relays and protective devices, cables and accessories, motors, variable frequency drives, uninterruptible power systems, generators, fuses, and industrial batteries Electrical Equipment Online Condition Monitoring: Learn about online condition monitoring of transformers, inverters, rectifiers, switchgear and circuit breakers, relays and protective devices, cables and accessories, motors, variable frequency drives, uninterruptible power systems, generators, fuses, and industrial batteries Electrical Equipment Repair and Refurbishment: Obtain a detailed understanding of the various methods used to repair and refurbish transformers, inverters, rectifiers, switchgear and circuit breakers, relays and protective devices, cables and accessories, motors, variable frequency drives, uninterruptible power systems, generators, fuses, and industrial batteries Efficiency, Reliability, and Longevity: Learn the various methods used to maximize the efficiency, reliability, and longevity of transformers, inverters, rectifiers, switchgear and circuit breakers, relays and protective devices, cables and accessories, motors, variable frequency drives, uninterruptible power systems, generators, fuses, and industrial batteries Rotating Equipment Vibration Analysis and Balancing Methods: Learn about vibration analysis and balancing methods of motors and generators. Electrical Equipment Codes and Standards: Learn all the codes and standards applicable for transformers, inverters, rectifiers, switchgear and circuit breakers, relays and protective devices, cables and accessories, motors, variable frequency drives, uninterruptible power systems, generators, fuses, and industrial batteries Equipment Causes and Modes of Failure: Understand the causes and modes of failure of transformers, inverters, rectifiers, switchgear and circuit breakers, relays and protective devices, cables and accessories, motors, variable frequency drives, uninterruptible power systems, generators, fuses, and industrial batteries Generator Upgrades and Rewinds: Learn the various methods used to upgrade and rewind a generator Protective Systems: Obtain a detailed understanding of all protective systems required for transformers, inverters, rectifiers, switchgear and circuit breakers, relays and protective devices, cables and accessories, motors, variable frequency drives, uninterruptible power systems, generators, fuses, and industrial batteries Target Audience Engineers of all disciplines Managers Technicians Maintenance personnel Other technical individuals (this course is suitable for individuals who do not have an electrical background) Course Level Basic or Foundation Training Methods Your specialist course leader relies on a highly interactive training method to enhance the learning process. This method ensures that all participants gain a complete understanding of all topics covered. The training environment is highly stimulating, challenging, and effective because the participants will learn by case studies which will allow them to apply the material taught to their own organization. Each delegate will receive a copy of the following materials written by the instructor: The relevant material of the 'ELECTRICAL EQUIPMENT HANDBOOK' published by McGraw-Hill in 2003 (600 pages) Electrical Equipment Maintenance, inspection, diagnostics, testing, troubleshooting, refurbishment, and protective systems Manual (500 pages) Trainer Your specialist course leader has more than 32 years of practical engineering experience with Ontario Power Generation (OPG), one of the largest electric utility in North America. He was previously involved in research on power generation equipment with Atomic Energy of Canada Limited at their Chalk River and Whiteshell Nuclear Research Laboratories. While working at OPG, he acted as a Training Manager, Engineering Supervisor, System Responsible Engineer and Design Engineer. During the period of time, he worked as a Field Engineer and Design Engineer, he was responsible for the operation, maintenance, diagnostics, and testing of gas turbines, steam turbines, generators, motors, transformers, inverters, valves, pumps, compressors, instrumentation and control systems. Further, his responsibilities included designing, engineering, diagnosing equipment problems and recommending solutions to repair deficiencies and improve system performance, supervising engineers, setting up preventive maintenance programs, writing Operating and Design Manuals, and commissioning new equipment. Later, he worked as the manager of a section dedicated to providing training for the staff at the power stations. The training provided by him covered in detail the various equipment and systems used in power stations. In addition, he has taught courses and seminars to more than four thousand working engineers and professionals around the world, specifically Europe and North America. He has been consistently ranked as 'Excellent' or 'Very Good' by the delegates who attended his seminars and lectures. He written 5 books for working engineers from which 3 have been published by McGraw-Hill, New York. Below is a list of the books authored by him; Power Generation Handbook: Gas Turbines, Steam Power Plants, Co-generation, and Combined Cycles, second edition, (800 pages), McGraw-Hill, New York, October 2011. Electrical Equipment Handbook (600 pages), McGraw-Hill, New York, March 2003. Power Plant Equipment Operation and Maintenance Guide (800 pages), McGraw-Hill, New York, January 2012. Industrial Instrumentation and Modern Control Systems (400 pages), Custom Publishing, University of Toronto, University of Toronto Custom Publishing (1999). Industrial Equipment (600 pages), Custom Publishing, University of Toronto, University of Toronto, University of Toronto Custom Publishing (1999). Furthermore, he has received the following awards: The first 'Excellence in Teaching' award offered by PowerEdge, Singapore, in December 2016 The first 'Excellence in Teaching' award offered by the Professional Development Center at University of Toronto (May, 1996). The 'Excellence in Teaching Award' in April 2007 offered by TUV Akademie (TUV Akademie is one of the largest Professional Development centre in world, it is based in Germany and the United Arab Emirates, and provides engineering training to engineers and managers across Europe and the Middle East). Awarded graduation 'With Distinction' from Dalhousie University when completed Bachelor of Engineering degree (1983). Lastly, he was awarded his Bachelor of Engineering Degree 'with distinction' from Dalhousie University, Halifax, Nova Scotia, Canada. He also received a Master of Applied Science in Engineering (M.A.Sc.) from the University of Ottawa, Canada. He is also a member of the Association of Professional Engineers in the province of Ontario, Canada. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

Duration 3 Days 18 CPD hours This course is intended for The target audience include, but is not limited to:   Relationship managers Customer experience (CX) managers Account managers Service delivery managers Service desk managers Service Level Managers Enterprise Architects Service and Solution Architects Business Analysts Product Owners Marketing Managers Project Managers Portfolio Managers Supplier relationship Managers Vendor Managers Contract Managers Customer experience/User experience Designers Consultants Overview The purpose of this course is to give the delegate the understanding to optimize the value of the journey for all stakeholders, for example, to convert opportunity and demand into value and to drive stakeholder value. Engagement is important in the optimization of service value because, as ITIL Foundation explained, service value is co-created through the involvement of users, customers, sponsors, service providers, or any other stakeholder. This course introduces ways and methods to drive stakeholder value and encourage stakeholders contribute to the creation of service value by exploring the following:   Value propositions Fostering relationships Keeping engagement channels open Shaping demand Designing service offerings Aligning and agreeing expectations Co-creating service experiences Realizing value This course covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape. The associated certification exam voucher is included with this course. As an ITIL© Accredited Training Organization of PeopleCert, all students attending this training will be provided with the exam voucher as a part of delivery. How customer journeys are designed Understand the concept of the customer journey Understand the ways of designing and improving customer journeys How to target markets and stakeholders Understand the characteristics of markets Understand marketing activities and techniques Know how to describe customer needs and internal and external factors that affect these Know how to identify service providers and explain their value propositions How to foster stakeholder relationships Understand the concepts mutual readiness and maturity Understand the different supplier and partner relationship types, and how these are managed Know how to develop customer relationships Know how to analyze customer needs Know how to use communication and collaboration activities and techniques Know how the ?Relationship management? practice can be applied to enable and contribute to fostering relationships Know how the ?Supplier management? practice can be applied to enable and contribute to supplier and partner relationships management How to shape demand and define service offerings Understand methods for designing digital service experiences based on value driven, data driven and user centered service design Understand approaches for selling and obtaining service offerings Know how to capture, influence and manage demand and opportunities Know how to collect, specify and prioritize requirements from a diverse range of stakeholders Know how the ?Business analysis? practice can be applied to enable and contribute to requirement management and service design How to align expectations and agree details of services Know how to plan for value co-creation Know how to negotiate and agree service utility, warranty and experience Know how the ?Service level management? practice can be applied to enable and contribute to service expectation management How to onboard and offboard customers and users Understand key transition, onboarding and offboarding activities Understand the ways of relating with users and fostering user relationships Understand how users are authorized and entitled to services Understand different approaches to mutual elevation of customer, user and service provider capabilities Know how to prepare onboarding and offboarding plans Know how to develop user engagement and delivery channels Know how the ?Service Catalogue management? practice can be applied to enable and contribute to offering user services Know how the ?Service Desk? practice can be applied to enable and contribute to user engagement How to act together to ensure continual value co-creation Understand how users can request services Understand methods for triaging of user requests Understand the concept of user communities Understand methods for encouraging and managing customer and user feedback Know how to foster a service mindset (attitude, behavior and culture) Know how to use different approaches to provision of user services Know how to seize and deal with customer and user ?moments of truth? Know how the ?Service request management? practice can be applied to enable and contribute to service usage How to realize and validate service value Understand methods for measuring service usage and customer and user experience and satisfaction Understand charging mechanisms Know how to assess service value realization Know how to prepare to evaluate and improve the customer journey Know how the ?Portfolio management? practice can be applied to enable and contribute to service value realization ITIL© is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo? is a trade mark AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. IT Infrastructure Library© is a registered trade mark of the AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. Additional course details:Notes New Horizons is an Authorised Training Organisation (ATO) for Peoplecert for ITIL4 Nexus Humans ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.