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Dive into the realm of effective management with our course, 'Essentials of Becoming a Manager and Managing Teams'. Navigate the challenges of stepping into a managerial role in 'New Manager Mastery'. Discover the art of selecting the perfect candidate for your team in 'A Masterclass in Hiring For Your Teams' and foster an environment that promotes continuous growth with 'Creating a Culture of Learning in Your Organisation'. Equip yourself with top-tier interview techniques, manage stress, lead with conviction, conduct impactful meetings, and delve into the intricacies of advanced team management. Learning Outcomes Understand the transition intricacies and best practices of becoming a new manager. Master the strategies to effectively hire and onboard team members. Establish and nurture a growth-oriented learning culture within the organisation. Acquire techniques to proficiently manage stress, ensuring personal and team well-being. Lead meetings effectively and gain insights into advanced aspects of team leadership. Why buy this Essentials of Becoming a Manager and Managing Teams course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Essentials of Becoming a Manager and Managing Teams there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Essentials of Becoming a Manager and Managing Teams course for? Aspiring managers looking to transition into leadership roles seamlessly. Team leaders seeking to refine their hiring and team-building strategies. Organisational heads aiming to instil a robust learning culture. Professionals wanting to enhance their interview conduction skills. Individuals eager to develop leadership attributes and manage workplace stress. Prerequisites This Essentials of Becoming a Manager and Managing Teams does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Essentials of Becoming a Manager and Managing Teams was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Manager: £30,000 - £45,000 Team Leader: £25,000 - £35,000 HR Specialist: £28,000 - £40,000 Training and Development Officer: £27,000 - £37,000 Stress Management Consultant: £35,000 - £50,000 Meetings Coordinator: £22,000 - £30,000 Course Curriculum Section 01: New Manager Mastery What to Expect & About Me 00:02:00 Well Done! 00:02:00 It's a Different Job 00:03:00 You're Scared? Good! 00:02:00 The Manager Mindset 00:03:00 Set Expectations 00:04:00 Get Learning Leadership! 00:03:00 What is Culture? 00:02:00 Culture of Fairness 00:08:00 People Are Crazy 00:02:00 Mastering One To One Meetings 00:05:00 Manager to Coach 00:07:00 Me? A Psychologist? 00:02:00 Emotional Intelligence 00:05:00 Mastering Performance Evaluations 00:07:00 Welcoming New Starters 00:07:00 How to Hire a Diverse Workforce 00:06:00 Get the Basics Right Every Time 00:02:00 Conclusion 00:02:00 Section 02: A Masterclass In Hiring For Your Teams Introduction 00:02:00 The Importance of the Interview Process 00:03:00 What's Wrong With The Interview Process 00:07:00 Human Vs. Algorithm 1 00:02:00 Unconscious Interviewer Biases 00:03:00 Be Data Driven 00:03:00 Let's See You In Action 00:02:00 Keep it Relevant 00:02:00 Seriously Avoid These Topics 00:03:00 Benefits of a Diverse Workforce 00:03:00 How to Hire a Diverse Workforce 00:06:00 Hunger and Desire Over Skills 00:03:00 Culture Addition, Not Culture Fit 00:03:00 Compliment, Backup or Add To The Team 00:05:00 Hiring The Right Rank 00:04:00 What Are Your Location Restrictions 00:01:00 The Risk Of Delivering Less 00:02:00 The Risk Of Burnout 00:02:00 The Risk Of Losing The Headcount 00:02:00 Confirm The Job Is What They Think It Is 00:02:00 Sell Yourself, The Team & The Company 00:03:00 Don't Be A Jerk 00:02:00 It's Not About Making You Look Good 00:02:00 Managing Recruitment Agencies 00:04:00 Communications With The Candidate 00:03:00 Be Ready 00:03:00 Assign A Buddy 00:02:00 You Got It Wrong! 00:02:00 Conclusion 00:03:00 Section 03: Creating a Culture Of Learning In Your Organization What To Expect From The Course 00:02:00 Why Even Bother? 00:07:00 What Learning Used To Be Like 00:02:00 Individual Learner 00:01:00 Everyone Says They Are A Self-Learner 00:10:00 Online Communities 00:02:00 Embedding Learning Into Daily Life 00:03:00 Teach It To Learn It 00:02:00 Learning New Vs Becoming Expert 00:01:00 Listen Faster 00:01:00 Tom's Approach 00:02:00 The Paid Training Course Is History 00:03:00 Develop The Right Mental Habits 00:06:00 Make It Easier On Yourself 00:02:00 Manager Responsibilities 00:01:00 Are You Really A Centre Of Excellence? 00:02:00 Learning As Part Of Performance Evaluation 00:02:00 Don't Worry If People Leave 00:01:00 The Benefits Of A Skilled User Base 00:02:00 Push It, Push It, Push It 00:01:00 The Golden Hour 00:09:00 Internal Mobility 00:03:00 Team Secondment 00:02:00 Make People Good Enough To Quit 00:03:00 Lunch & Learns 00:02:00 Personalised Learning Plans 00:02:00 Use It Or Lose It 00:02:00 Certifiably Great 00:02:00 Get A Learning Buddy 00:02:00 Senior Leaders Responsibilities 00:01:00 Walk It From The Top 00:02:00 Learning Wherever, Whenever 00:02:00 Show Us The Data 00:02:00 Create Learning Champions 00:02:00 Gamification 00:02:00 Sell, Sell, Sell 00:03:00 Don't Block The Useful Sites 00:03:00 Create A Varied Library Of Resources 00:02:00 Encourage Conferences And Seminars 00:04:00 The Feedback Loop 00:02:00 Learning Is Expensive 00:03:00 Learning Takes Time 00:02:00 Concluding Remarks 00:04:00 Section 04: Job Interview Practicals: Complete Interview Skills Training Interview Masterclass - Maximize Your Chances of Success 00:03:00 Get Yourself Game Ready! 00:08:00 Final Prep Tips! 1-2 Days Before Interview 00:03:00 It's Interview Day! How to ACE the interview! 00:07:00 Positive Personality Traits Interviewers Are Desperate For 00:07:00 How to Engage & Impress in Conversation 00:05:00 The Art of Asking Questions 00:08:00 How to Answer Questions Using Skill & Psychological Tricks 00:10:00 After Interview - Still More You Can Do 00:05:00 Staying Professional 00:02:00 That Wasn't What You Expected!! 00:03:00 Waiting For The Answer 00:02:00 Let's Review The Tips - So Much To Consider 00:04:00 Section 05: Beating Burnout - Practical & Complete Stress Management Introduction to Overcoming Burnout 00:03:00 The Problem of Burnout in Modern Workplaces 00:06:00 Symptoms of Burnout - Do You Have It? 00:03:00 How Individuals Can Fight Back Against Burnout 00:12:00 How Leaders Can Create A Burnout Free Culture 00:10:00 Let's Review The Advice - What's Important? 00:03:00 Section 06: Practical Leadership: Complete Guide To Great Leadership Characteristics of Great Leaders - Introduction 00:02:00 Honesty, Coaching & The Mission 00:08:00 Empathy, Togetherness & Feedback 00:06:00 Change, Authenticity & Enablement 00:05:00 Perspective, Empowerment & Emotional Intelligence 00:05:00 My Favourite Tips & Bonus! 00:05:00 Section 07: Mastering Meetings - A Complete Practical Guide To Meetings What to Expect 00:04:00 What & Why? 00:03:00 The Cost of Meetings 00:02:00 Red Amber & Green Meetings 00:06:00 Do You Need A Meeting? 00:04:00 Timing Considerations 00:07:00 Contents of the Invite 00:03:00 Scheduling Etiquette 00:07:00 Considerations for Externals 00:05:00 The Meeting as an Opportunity 00:02:00 Chairing Meetings 00:01:00 Your Agenda 00:08:00 Kicking Off 00:06:00 During The Meeting 00:08:00 After Meeting Minutes 00:06:00 Considerations 00:06:00 Concluding Remarks 00:02:00 Section 08: Advanced People Management - What They Don't Tell You About Team Leading! What To Expect & About Me 00:02:00 Management Vs. Coaching 00:07:00 What Is Culture? 00:02:00 Culture of Fairness 00:08:00 How To Be A Great Listener 00:05:00 Mastering Performance Evaluations 00:07:00 Welcoming New Starters 00:07:00 Stupid Things NOT To Say To Your Team 00:07:00 Your Team Made A Mistake 00:06:00 Mastering Crucial Conversations 00:05:00 When to Fire Someone 00:06:00

Step into the world of professional mastery where business acumen meets organisational finesse. This comprehensive course seamlessly weaves together the threads of Office Management, Business Administration, and Retail Customer Service, transforming you into a virtuoso of corporate excellence. Unlock the gateway to success as you delve into the intricacies of effective office administration, honing skills that transcend the ordinary and catapult you into the echelons of business leadership. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access From mastering conflict resolution to crafting a corporate brand that resonates, each module serves as a stepping stone towards managerial prowess. Dive deep into the art of building robust organisational structures and cultivating a customer-centric ethos. Leadership essentials await, equipping you with the skills to train employees for success, manage operations seamlessly, and ensure financial prowess. Whether you're navigating the intricate dance of retail management or decoding the nuances of the sales process, this course offers a holistic journey through the corridors of business expertise. Join us, and let your career trajectory soar to new heights, armed with the knowledge to shape businesses and leave an indelible mark in the realm of corporate excellence. Course Curriculum Module 01: Introduction to Business Administration Module 02: Administrator Proficiency Skills Module 03: Conflict Management Strategies Module 04: Corporate Brand Development Module 05: Organizational Structure Design Module 06: Ethics and Customer-Centric Teams Module 07: Efficient Operations Management Module 08: Leadership Essentials and Employee Training Module 09: Financial Management and Succession Planning Module 10: Product Marketing Strategies Module 11: Building Successful Teams and Products Module 12: Effective Retail Management Module 13: Sales Process Optimization and Customer Checkout Module 14: Understanding Financial Terms in Business Learning Outcomes: Master conflict resolution techniques vital for effective office management. Design and implement organisational structures to enhance operational efficiency. Develop skills to build and nurture a compelling corporate brand identity. Cultivate ethics within your team, focusing on exceptional customer care. Acquire essential leadership skills for training employees and ensuring success. Gain proficiency in retail management, from product placement to customer checkout. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring office managers seeking comprehensive administrative and leadership skills. Business professionals aiming to enhance their strategic and ethical decision-making abilities. Individuals interested in retail management and customer service excellence. Those seeking knowledge in designing organisational structures and managing operations. Entrepreneurs desiring a holistic understanding of business administration and retail. Career path Office Manager Business Administrator Corporate Brand Manager Retail Manager Operations Specialist Customer Service Team Lead Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Embark on a transformative journey into the dynamic realm of digital marketing, where innovation meets strategy, and possibilities unfold at every click. Picture yourself mastering the intricacies of the digital landscape, navigating through the riveting modules designed to elevate your understanding of the ever-evolving online sphere. In a world where attention is the new currency, arm yourself with the knowledge that transcends trends and unlocks the secret vaults of customer engagement. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Dive into the depths of Growth Hacking, where creativity collides with analytics, sculpting a path that extends beyond conventional boundaries. Unravel the artistry behind Customer Journey, decoding the seamless flow that captivates and converts. From the alchemy of Google Adwords to the symphony of SEO, each module is a chapter in the saga of digital mastery. Immerse yourself in the vibrant tapestry of Social Media Marketing, where platforms like Facebook, Instagram, Twitter, and YouTube become your canvases, and every post is a stroke of strategic brilliance. Let the currents of Email and Mobile Marketing guide you, and harness the power of Content Marketing to shape narratives that resonate in the hearts and minds of your audience. Join us, not merely to learn but to embark on a quest where you become the architect of digital excellence, a maestro orchestrating the future of marketing in a connected world. Elevate your understanding, amplify your impact, and let the journey begin. Course Curriculum Module 01: Digital Marketing Foundations Module 02: Legal Landscape in Digital Marketing Module 03: Unleashing Growth Strategies Module 04: Crafting Seamless Customer Journeys Module 05: Decoding Google Adwords Module 06: Advanced Strategies in Adwords Module 07: Search Engine Optimization (SEO) Mastery Module 08: Strategic Social Media Marketing Effective Email MarketingMastering Facebook MarketingLeveraging Instagram for MarketingStrategic Twitter MarketingDominating YouTube MarketingNavigating Mobile Marketing StrategiesContent Marketing Excellence Learning Outcomes: Understand fundamentals of Digital Marketing for strategic online presence. Comprehend legal requirements governing digital marketing practices for ethical campaigns. Master Growth Hacking techniques to fuel rapid business expansion. Map and optimize Customer Journeys for enhanced user experience. Gain expertise in Google Adwords, from basics to advanced strategies. Implement effective SEO, Social Media, and Content Marketing strategies. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Marketing Professionals seeking digital expertise enhancement. Entrepreneurs aiming to leverage online platforms for business growth. Small Business Owners aiming to strengthen their digital marketing competence. Aspiring Digital Marketers looking to build a career in the field. Individuals keen on mastering SEO, Social Media, and PPC strategies. Career path Digital Marketing Manager SEO Specialist Social Media Strategist PPC Specialist Content Marketing Manager Email Marketing Coordinator Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Payroll Management

Master the art of wildlife rescue and rehabilitation. This course covers safety, health, injuries, and effective interaction with animals.

Step into the dynamic world of aviation excellence where every moment counts and every action shapes the sky-high experience. Delve deep into the intricacies of airport operations with our comprehensive course, meticulously designed to sculpt you into a maestro of the skies. As you embark on this journey, envision yourself as the orchestrator of seamless travel, where every smile greeted, every component understood, and every emergency averted adds another feather to your cap of expertise. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Dive into the heart of airport operations, where each module unfolds a new layer of mastery. From unravelling the intricacies of customer service to deciphering the components that keep airports buzzing, every lesson primes you for the challenges of the tarmac. Immerse yourself in the realm of security operations, where vigilance is your sharpest tool, and navigate through the stormy seas of emergency situations with a calm resolve. Learn the art of weather control operations, where understanding the skies becomes your compass, and embrace the ethos of sustainable airport operation, where efficiency meets environmental stewardship. In this course, you're not just learning; you're pioneering the future of aviation excellence. Course Curriculum Module 01: Airport Customer Service Module 02: Airport Components Module 03: Security Operations Module 04: Airport and Aircraft Emergency Situations Module 05: Weather Control Operations Module 06: Sustainable Airport Operation Learning Outcomes: Enhance airport customer service skills for optimal passenger satisfaction. Understand airport components for efficient operational management and coordination. Implement security protocols to ensure the safety of airport premises. Handle airport and aircraft emergency situations with confidence and efficiency. Manage weather control operations to minimize disruptions and ensure safety. Implement sustainable practices for environmentally friendly airport operations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Airport staff seeking career advancement opportunities. Individuals aspiring to work in airport operations and management. Aviation enthusiasts interested in the operational aspects of airport management. Professionals looking to specialize in airport security and emergency procedures. Students pursuing a career in sustainable aviation and airport management. Career path Airport Operations Officer Airport Customer Service Agent Airport Security Officer Airport Emergency Response Coordinator Airport Weather Control Specialist Sustainable Airport Operations Manager Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you passionate about the culinary arts and dream of running your own restaurant? Our comprehensive Restaurant Management Training course equips you with essential skills and knowledge to succeed in the dynamic hospitality industry. Key Features: CPD Certified Developed by Specialist Lifetime Access In the Restaurant Management Training course, learners will gain comprehensive skills essential for running a successful restaurant business. They will understand the dynamics of the restaurant industry, from choosing the right location to managing finances and using technology for efficient service. Participants will learn to strategically plan menus and effectively manage drink offerings. The course covers crucial aspects like handling inventory, purchasing, and storage, ensuring smooth operations. Learners will also develop skills in recruiting and training staff, fostering excellent customer relations, and implementing effective marketing strategies. Understanding legal requirements and maintaining a safe, clean environment will be emphasized. By the end of the course, participants will be equipped with the knowledge to manage restaurant layouts efficiently and establish daily routines that promote teamwork and operational excellence. Course Curriculum Module 01: An Overview of the Restaurant Industry Module 02: Choosing Your Restaurant Module 03: Financing Your Business Module 04: Handling Service Using Technology Module 05: Menu Planning Module 06: Drinks Management Module 07: Purchasing, Receiving, Inventory, and Storage Module 08: Finding, Recruiting, and Training Employees Module 09: Customer Relations and Marketing Policy Module 10: Restaurant Layout Management and Legal Requirements Module 11: Running a Safe and Clean Restaurant Module 12: Teamwork and Daily Routine of a Restaurant Learning Outcomes Understand the restaurant industry's key aspects and operational dynamics. Identify essential considerations when choosing a restaurant concept and location. Explore financing options and strategies for restaurant businesses. Utilise technology effectively for enhancing restaurant service management. Plan and design a diverse and appealing restaurant menu. Manage drink selections and beverage inventory efficiently. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring restaurant owners and managers. Hospitality students and graduates. Restaurant supervisors seeking advancement. Culinary entrepreneurs. Staff transitioning to management roles. Career path Restaurant Manager Assistant Restaurant Manager Food and Beverage Manager Hospitality Consultant Catering Manager Operations Manager Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you passionate about the culinary arts and dream of running your own restaurant? Our comprehensive Restaurant Management Training course equips you with essential skills and knowledge to succeed in the dynamic hospitality industry. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access In the Restaurant Management Training course, learners will gain comprehensive skills essential for running a successful restaurant business. They will understand the dynamics of the restaurant industry, from choosing the right location to managing finances and using technology for efficient service. Participants will learn to strategically plan menus and effectively manage drink offerings. The course covers crucial aspects like handling inventory, purchasing, and storage, ensuring smooth operations. Learners will also develop skills in recruiting and training staff, fostering excellent customer relations, and implementing effective marketing strategies. Understanding legal requirements and maintaining a safe, clean environment will be emphasized. By the end of the course, participants will be equipped with the knowledge to manage restaurant layouts efficiently and establish daily routines that promote teamwork and operational excellence. Course Curriculum Module 01: An Overview of the Restaurant Industry Module 02: Choosing Your Restaurant Module 03: Financing Your Business Module 04: Handling Service Using Technology Module 05: Menu Planning Module 06: Drinks Management Module 07: Purchasing, Receiving, Inventory, and Storage Module 08: Finding, Recruiting, and Training Employees Module 09: Customer Relations and Marketing Policy Module 10: Restaurant Layout Management and Legal Requirements Module 11: Running a Safe and Clean Restaurant Module 12: Teamwork and Daily Routine of a Restaurant Learning Outcomes Understand the restaurant industry's key aspects and operational dynamics. Identify essential considerations when choosing a restaurant concept and location. Explore financing options and strategies for restaurant businesses. Utilise technology effectively for enhancing restaurant service management. Plan and design a diverse and appealing restaurant menu. Manage drink selections and beverage inventory efficiently. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring restaurant owners and managers. Hospitality students and graduates. Restaurant supervisors seeking advancement. Culinary entrepreneurs. Staff transitioning to management roles. Career path Restaurant Manager Assistant Restaurant Manager Food and Beverage Manager Hospitality Consultant Catering Manager Operations Manager Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In the bustling realm of customer service, mastery isn't merely an option; it's the golden ticket to unlocking unparalleled success. Picture this: every interaction, a chance to dazzle and delight, transforming ordinary moments into extraordinary experiences. Welcome to the realm where every conversation holds the potential to forge lasting connections and elevate brand loyalty to unprecedented heights. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Within these carefully crafted modules lies the blueprint for customer service excellence. Explore the intricacies of communication, from the subtle nuances of phone etiquette to the art of building unwavering rapport over the airwaves. Navigate the ebb and flow of inbound and outbound calls with finesse, mastering the delicate dance of active listening and gracefully managing even the toughest of callers. Beyond the realms of mere conversation, delve into the realm of problem-solving prowess, equipped with the tools to navigate any challenge that comes your way. Here, each module is a stepping stone towards a deeper understanding of the intricate tapestry that is customer relationship management, culminating in the ability to measure success not just in metrics, but in the smiles of satisfied customers. Welcome to a world where every call is an opportunity, and excellence is not just a goal but a way of life. Course Curriculum Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Learning Outcomes: Identify key principles of effective phone-based customer service strategies. Apply techniques for building rapport and managing tough callers effectively. Demonstrate active listening skills and handle inbound and outbound calls proficiently. Utilize problem-solving strategies to address customer inquiries and concerns. Manage interoffice calls, voicemail, and intra-organisation dealings professionally. Evaluate customer service performance through effective measurement techniques. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service representatives seeking to enhance phone-based communication skills. Call centre agents aiming to improve customer interactions and satisfaction. Sales professionals interested in refining their phone etiquette and communication strategies. Frontline staff members tasked with handling inbound and outbound calls effectively. Team leaders or supervisors responsible for managing and monitoring phone-based customer service. Career path Customer Service Advisor Call Centre Operator Sales Representative Receptionist Customer Support Specialist Telecommunications Operator Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In the bustling realm of customer service, mastery isn't merely an option; it's the golden ticket to unlocking unparalleled success. Picture this: every interaction, a chance to dazzle and delight, transforming ordinary moments into extraordinary experiences. Welcome to the realm where every conversation holds the potential to forge lasting connections and elevate brand loyalty to unprecedented heights. Key Features: CPD Certified Developed by Specialist Lifetime Access Within these carefully crafted modules lies the blueprint for customer service excellence. Explore the intricacies of communication, from the subtle nuances of phone etiquette to the art of building unwavering rapport over the airwaves. Navigate the ebb and flow of inbound and outbound calls with finesse, mastering the delicate dance of active listening and gracefully managing even the toughest of callers. Beyond the realms of mere conversation, delve into the realm of problem-solving prowess, equipped with the tools to navigate any challenge that comes your way. Here, each module is a stepping stone towards a deeper understanding of the intricate tapestry that is customer relationship management, culminating in the ability to measure success not just in metrics, but in the smiles of satisfied customers. Welcome to a world where every call is an opportunity, and excellence is not just a goal but a way of life. Course Curriculum Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Learning Outcomes: Identify key principles of effective phone-based customer service strategies. Apply techniques for building rapport and managing tough callers effectively. Demonstrate active listening skills and handle inbound and outbound calls proficiently. Utilize problem-solving strategies to address customer inquiries and concerns. Manage interoffice calls, voicemail, and intra-organisation dealings professionally. Evaluate customer service performance through effective measurement techniques. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service representatives seeking to enhance phone-based communication skills. Call centre agents aiming to improve customer interactions and satisfaction. Sales professionals interested in refining their phone etiquette and communication strategies. Frontline staff members tasked with handling inbound and outbound calls effectively. Team leaders or supervisors responsible for managing and monitoring phone-based customer service. Career path Customer Service Advisor Call Centre Operator Sales Representative Receptionist Customer Support Specialist Telecommunications Operator Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.