Customer Service Level 1 This meticulously designed course equips you with unrivalled Customer Service skills, essential for scaling the corporate ladder. From mastering Customer Service Fundamentals to proactive Customer Management, your path to exceptional Customer Service starts here. Learning Outcomes: Explain the role of CRM in Customer Service. Demonstrate Customer Service best practices. Interpret customer loyalty on Customer Service. Evaluate the Grow Customer Service Model. Critique the roles of a Customer Service Manager. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Customer Service Level 1 Syllabus Customer Service & Care: Master the basics of Customer Service and CRM to create a customer-focused organization. Great Customer Service: Develop skills in empathy and call centre effectiveness for world-class Customer Service. Customer Service Models: Apply the Grow Service Model and defusing techniques for enhanced Customer Service. Customer Management: Understand proactive management cycles and roles for effective Customer Service. Customer Rapport: Learn strategies for building rapport and driving customer loyalty in Customer Service.
Diploma in Stock Trading, Forex Trading & Investment Embark on a comprehensive journey in Stock Trading and Investment, acquiring skills essential for navigating the dynamic world of financial markets. Deepen your expertise in Investment strategies and Stock Trading principles, essential for successful portfolio management and market analysis. Learning Outcomes: Master fundamental and advanced techniques in Stock Trading. Develop comprehensive Investment strategies for portfolio growth. Gain in-depth knowledge of Forex trading as part of Investment planning. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Key Modules from Stock Trading, Forex Trading & Investment Diploma: 01: Stock Trading EssentialsDelve into the core principles of Stock Trading, learning about market analysis, trading strategies, and risk management.Explore different types of stocks and how to effectively trade them for Investment success. 02: Investment Principles and StrategiesUnderstand the broader scope of Investment, including asset allocation, portfolio diversification, and market trends analysis.Learn to develop sound Investment strategies that align with financial goals and risk tolerance. 03: Forex Trading in the Investment LandscapeGain insights into the world of Forex trading, understanding its role and impact within the broader Investment sphere.Learn about currency markets, forex trading techniques, and how to integrate them into an Investment portfolio.
(HR) Human Resources: Preventing Sexual Harassment at Work Master HR guidelines on preventing workplace sexual harassment. Learn HR practices for legal compliance and effective incident response. Equip your HR toolkit with robust prevention measures. Learning Outcomes: Define HR role in sexual harassment identification. Analyze HR-related legal implications of harassment. Detect HR-critical instances of workplace harassment. Implement HR-endorsed harassment response protocols. Establish HR-driven preventive workplace measures. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit (HR) Human Resources: Preventing Sexual Harassment at Work Course Syllabus HR Guidelines for Understanding Harassment: Grasp the multifaceted HR perspectives on what constitutes sexual harassment in workplaces. Legal HR Frameworks on Harassment: Explore HR's role in understanding the legal implications and necessary compliance measures related to sexual harassment. HR Skills in Identifying Harassment: Acquire HR competency in recognizing sexual harassment instances proactively. HR Protocols for Harassment Responses: Master HR-endorsed strategies for responding to sexual harassment effectively, fostering a secure workplace. HR Measures for Harassment Prevention: Learn HR-approved proactive measures for establishing a harassment-deterrent work environment. Employee Rights Under HR: Understand the HR obligations in safeguarding the rights and protections for employees who report sexual harassment.
Animal Care with Animal Health Care Diploma Elevate your expertise in Animal Care with our all-encompassing Animal Care with Animal Health Care Diploma. Achieve proficiency in Animal Care across multiple species. Transform your passion into a rewarding career in Animal Care. Learning Outcomes: Identify core principles in fundamental Animal Care. Perform hygiene and first-aid measures in Animal Care. Implement specialized Animal Care techniques for dogs and puppies. Execute effective Animal Care strategies for kittens and cats. Evaluate the needs and preferences of ornamental fish in Animal Care. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Key Modules from Animal Care with Animal Health Care Diploma: Fundamental Animal Care: Acquire a foundational knowledge of Animal Care, essential for any aspiring professional in the field. Hygiene And First Aid for Animal Care: Master hygiene protocols and first-aid techniques to ensure optimal Animal Care. Animal Care for Dogs & Puppies: Learn the nuances of canine behavior and health, sharpening your expertise in Animal Care. Animal Care for Kittens and Cats: Delve into feline needs, enriching your skill set in Animal Care for these particular pets. Specific Information on Ornamental Fish: Gain specialized knowledge on the care of ornamental fish, further diversifying your Animal Care proficiency. Animal Care Psychology: Understanding animal behavior and psychology, crucial for effective Animal Care across species.
Embark on a comprehensive journey into Retail Management. From strategic planning and consumer behavior to multi-channel retailing and brand reputation, this course offers essential skills for thriving in the dynamic retail sector. Become an expert in managing and growing retail operations.
Level 1 Award in Facilities Management Explore the fundamental principles, strategies, and key services that drive effective facility management. Discover the intricacies of managing facilities for service organizations and the critical aspect of risk management in this dynamic field of study. Learning Outcomes: Explain the fundamentals of Facilities Management concepts. Develop effective Facility Management strategies and plans. Identify key services within Facilities Management practices. Differentiate functions in Facility Management for various contexts. Apply risk management principles to Facilities Management. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Level 1 Award in Facilities Management Course Syllabus Facilities Management Basics: Gain a comprehensive understanding of facilities management, its significance, and its role in modern organizations. Facilities Management Strategies: Learn effective strategies for optimizing facility operations, enhancing cost-efficiency, and ensuring seamless functionality. Facilities Management Services: Explore the essential services encompassed by facilities management, including maintenance, security, and sustainability. Functions in Facilities Management: Dive into the various functions involved in facilities management, from space planning to technology integration. Facilities Management for Service Organizations: Understand how facilities management principles apply specifically to service-oriented organizations, ensuring smooth service delivery. Risk Management: Acquire skills in identifying and mitigating risks associated with facilities management to maintain a safe and compliant environment.
Habits shape our lives far more than we often realise, quietly steering our daily decisions and long-term ambitions alike. This course delves into the science and psychology behind habit formation, revealing how small, consistent changes can build a foundation for lasting career success. By understanding the mechanisms that drive behaviour, learners will be equipped to cultivate productive routines that support professional growth and personal fulfilment. Designed to explore the intersection of habit and career advancement, this course offers insightful strategies to refine time management, boost motivation, and enhance goal setting. Whether you’re aiming to develop new skills or refresh your approach to professional challenges, the lessons within provide a fresh perspective on creating momentum without relying on temporary fixes. Thoughtfully crafted to engage and inspire, the course invites you to reimagine how habits can quietly transform your career path one step at a time. Course Curriculum: Lesson 01: Change Becomes Real When You Embrace Good Habits Lesson 02: Changing Your Habits Brings You Closer to Success Lesson 03: Habits Begin in Mind Lesson 04: Developing Good Habits Through Consistency Lesson 05: 5 Ways to Adopt New Good Habits How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of __ GBP. £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The course is ideal for highly motivated individuals or teams who want to enhance their professional skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Habit Coach: £20,000 - £50,000 per annum Health Coach: £25,000 - £60,000 per annum Executive Coach: £30,000 - £100,000 per annum Personal Development Coach: £20,000 - £60,000 per annum Behavioural Scientist: £30,000 - £80,000 per annum Organisational Psychologist: £35,000 - £90,000 per annum Productivity Consultant: £25,000 - £70,000 per annum Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.