6531 Courses in London delivered On Demand

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

This program provides an overview of Design Thinking, Lean Startup and Agile methods and illustrates how each should be applied and integrated into the journey of an idea all the way to business value realization. Developing an innovative idea into a stage of business value realization is a long and tedious journey; it involves different types of thinking and working at different stages of the life of the idea. Broadly speaking, this journey can be classified into 3 stages: deep understanding of user needs and innovating solutions; experimenting with a solution concept through prototyping and validating; and implementing the solution prototype into a commercial solution. Design Thinking, Lean Startup and Agile methods fit perfectly into these 3 stages. This program provides an overview of each of these methods and illustrates how each should be applied and integrated into the journey of an idea all the way to business value realization.

***24 Hour Limited Time Flash Sale*** Foundation of Writing Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Are you a professional feeling stuck in your career, struggling to keep up with the ever-changing demands of the industry? Or perhaps you're a beginner, unsure of where to start or how to break into your desired field. Whichever stage you're in, our exclusive Foundation of Writing Bundle provides unique insights and tools that can help you achieve your goals. Designed to cater to the needs of both seasoned professionals and aspiring newcomers, our Foundation of Writing bundle is a comprehensive program that will equip you with the essential skills and knowledge you need to succeed. Whether you're looking to advance in your current role or embark on a new career journey, this bundle has everything you need to take your professional life to the next level. But that's not all. When you enrol in Foundation of Writing Online Training, you'll receive 30 CPD-Accredited PDF Certificates, Hard Copy Certificates, and our exclusive student ID card, all absolutely free. Courses Are Included In this Foundation of Writing Career Bundle: Course 01: Creative Writing Complete Course Course 02: Creative Nonfiction Book Writing Course 03: Essay Writing in English Course 04: Poetry Writing Course 05: Novel Writing and Publishing Course 06: Crime Fiction Writing Certificate Level 2 Course 07: Playwriting and Screenwriting Course Course 08: Script Writing Course 09: Content Writing & Copy Writing For SEO and Sales Course 10: Content Creation and Content Marketing Certificate Course 11: Blogger for Beginners Course 12: Diploma in Business Proposal Writing Course 13: Researching & Report Writing Course 14: Bid Writing Course 15: Effective Email Writing Course 16: Report Writing Course 17: Resume Writing & Job Search Training Course 18: Professional CV Writing Course 19: News Writing: Journalism 101 Course 20: Medical Writing Course 21: Diploma in Effective Writing Skills Course 22: Modern Copywriting Techniques Course 23: Proofreading & Copy Editing Course (Level 4 Diploma) Course 24: ChatGPT Masterclass: A Complete ChatGPT Zero to Hero! Course 25: Complete Microsoft Word Course 26: Content Management Strategy Course 27: Content Marketing Course 28: How To Do Keyword Research For SEO & Ranking On Google Course 29: Google Ads Training Course 30: SEO and Digital Marketing Diploma With Foundation of Writing, you'll embark on an immersive learning experience that combines interactive lessons with voice-over audio, ensuring that you can learn from anywhere in the world, at your own pace. And with 24/7 tutor support, you'll never feel alone in your journey, whether you're a seasoned professional or a beginner. Don't let this opportunity pass you by. Enrol in Foundation of Writing today and take the first step towards achieving your goals and dreams. Why buy this Foundation of Writing? Free CPD Accredited Certificate upon completion of Foundation of Writing Get a free student ID card with Foundation of Writing Lifetime access to the Foundation of Writing course materials Get instant access to this Foundation of Writing course Learn Foundation of Writing from anywhere in the world 24/7 tutor support with the Foundation of Writing course. Start your learning journey straightaway with our Foundation of Writing Training! Foundation of Writing premium bundle consists of 30 precisely chosen courses on a wide range of topics essential for anyone looking to excel in this field. Each segment of the Foundation of Writing is meticulously designed to maximise learning and engagement, blending interactive content and audio-visual modules for a truly immersive experience. Certification You have to complete the assignment given at the end of the Foundation of Writing course. After passing the Foundation of Writing exam You will be entitled to claim a PDF & Hardcopy certificate accredited by CPD Quality standards completely free. CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Foundation of Writing course is ideal for: Students seeking mastery in Foundation of Writing Professionals seeking to enhance Foundation of Writing skills Individuals looking for a Foundation of Writing-related career. Anyone passionate about Foundation of Writing Requirements This Foundation of Writing doesn't require prior experience and is suitable for diverse learners. Career path This Foundation of Writing bundle will allow you to kickstart or take your career in the related sector to the next stage. Certificates CPD Accredited Hard Copy Certificate Hard copy certificate - Included If you are an international student, you will be required to pay an additional fee of 10 GBP for international delivery, and 4.99 GBP for delivery within the UK, for each certificate CPD Accredited Digital Certificate Digital certificate - Included

Employee training is essential for any business looking to optimise its workforce and stay competitive in a fast-evolving marketplace. The Guidelines for Employee Training Course provides a clear and practical framework for designing, implementing, and managing training programmes that deliver results. This course covers key strategies for creating effective training plans, understanding employee learning needs, and evaluating the success of training efforts. Designed for managers and HR professionals, this course offers practical advice on how to ensure employees get the most from their training, helping businesses achieve their goals with a well-trained, motivated team. This course is perfect for those seeking to streamline their employee training process, making it more effective and impactful. By focusing on key areas such as identifying training needs, setting objectives, and tracking progress, participants will gain valuable insights into how to maximise the return on investment in training. You’ll learn how to develop a supportive training culture within your organisation, ensuring that your employees have the tools and knowledge they need to succeed, all while keeping the process simple, efficient, and engaging. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01 : Introduction to Employee Training Responsibilities Module 02 : Coaching and Mentoring Skills for Managers Module 03 : Embracing Change in the Workplace Module 04 : Preventing Harassment and Promoting a Respectful Workplace Module 05 : Effective Performance Appraisals and Feedback Module 06 : Effective Communication Strategies Module 07: A Conflict Resolution Process Module 09 : Time Management for Managers Learning Outcomes: Enhance leadership abilities and inspire teams. Navigate workplace change with confidence. Foster a respectful, inclusive work environment. Conduct effective performance appraisals and provide constructive feedback. Master communication strategies for better workplace relationships. Develop conflict resolution skills and optimise time management. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Managers and supervisors HR professionals Team leaders Employees aspiring to leadership roles Small business owners Those seeking personal development in the workplace Career path HR Manager Team Leader Change Management Consultant Communication Specialist Workplace Mediator Project Manager Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Emotional Intelligence is a set of emotional and social skills that collectively establish how well you perceive and express yourself, maintain social relationships and cope with challenges. It's not just a passing management fad, in fact it is based on a great body of data, based on studies of tens of thousands of working people taken from a wide range of industries. The research shows which qualities make a star performer and while Emotional Intelligence isn't the sole predictor of performance potential, it has been proven to be a key indicator in this area. This course will introduce the concept of emotional intelligence and look at how you can use it in effective and meaningful ways. It will examine the difference between emotional intelligence and IQ and dispel some of the myths surrounding emotional intelligence. It contains a sections on the advantages and disadvantages of using emotional intelligence and considers the biological purpose for emotions and how best to manage them. Finally it will highlight the role played by emotions in the workplace and provide practical advice including tips for using emotional intelligence to deal effectively with emotions in situations that can arise in the workplace.

🌟 Unlocking Success through Behaviour Management - Foundational Course: Master the Art of Positive Guidance! 🌟 Welcome to our comprehensive course on 'Behaviour Management' - a transformative learning journey designed to empower educators, parents, and professionals with the essential skills needed to understand, address, and positively influence behavior. This course is your key to fostering a positive, supportive environment that promotes growth and development. 🔍 Module 1: Introduction to Behavior Management Dive into the fundamentals of behavior management and set the stage for a successful learning experience. Explore the principles and theories that underpin effective behavior management strategies. Lay the groundwork for creating a positive and conducive atmosphere for all. 🤔 Module 2: Understanding Behaviors Gain profound insights into the intricacies of human behavior. Uncover the factors that drive behavior and learn to recognize patterns. Equip yourself with the knowledge to analyze and interpret behavior effectively, creating a foundation for targeted interventions. 🌈 Module 3: Positive Reinforcement Discover the power of positive reinforcement in shaping behavior. Learn to implement strategies that motivate and encourage positive actions. Unleash the potential of positive reinforcement to create an environment where individuals thrive and are motivated to excel. ️ Module 4: Consequences and Punishment Delve into the nuanced realm of consequences and punishment. Understand the impact of different approaches on behavior and discover how to implement consequences effectively without resorting to punitive measures. Strive for a balanced and fair system that fosters responsibility. 🚀 Module 5: Proactive Strategies Equip yourself with proactive strategies to prevent challenging behaviors before they arise. Learn to create a supportive and structured environment that minimizes disruptions. Gain the tools to foresee potential challenges and implement preventive measures, ensuring a smooth learning or living environment. 🌐 Why Choose Our Course? ✅ Expert-Led Content: Developed by seasoned professionals in behavior management. ✅ Practical Application: Real-world scenarios and case studies for hands-on learning. ✅ Flexible Learning: Accessible online, allowing you to learn at your own pace. ✅ Community Support: Engage with a vibrant community of learners for collaboration and insights. ✅ Certification: Receive a recognized certificate upon successful completion. 🎓 Who Should Enroll? Educators and Teachers Parents and Caregivers Human Resource Professionals Counselors and Social Workers Anyone interested in understanding and managing behavior effectively. 🌟 Invest in your professional and personal development! Enroll in our 'Behaviour Management' course today and become a catalyst for positive change! 🌟 Course Curriculum Module 1_ Introduction to Behavior Management Introduction to Behavior Management 00:00 Module 2_ Understanding Behaviors Understanding Behaviors 00:00 Module 3_ Positive Reinforcement Positive Reinforcement 00:00 Module 4_ Consequences and Punishment Consequences and Punishment 00:00 Module 5_ Proactive Strategies Proactive Strategies 00:00

This online Level 2 Fire Safety course was designed to teach employees about the hazards of workplace fires. It goes into the causes of fire in great detail and what fire safety precautions and evacuation processes your company should have in place. The Level 2 Fire Safety course is structured into modules and submodules to make it easier for learners to grasp the concept, beginning with essential information and progressing to the most advanced level. The course covers both theoretical and practical aspects of all aspects of fire safety. It is critical to be aware of fire safety in the workplace, not only to comply with the law but also to keep people safe. It is everyone's responsibility to help prevent fires from starting and properly evacuate if required. This course will provide you with the knowledge you need to achieve these requirements. So, enrol on this Level 2 Fire Safety course now and start learning instantly! Learning Outcomes After completing this Level 2 Fire Safety Course, you will be able to: Describe the importance of fire safety legislation. Recognise the legal requirements for workplace safety. Ensure your workplace complies with fire safety regulations. Know the components and causes of fire. Explain everyone's responsibilities for eliminating or reducing fire hazards in the workplace. Describe the necessity of a fire risk assessment. Protect people and property from fire. Describe the importance of an evacuation plan and key evacuation legislation. Minimize the risk of a fire occurring. Why Choose Level 2 Fire Safety Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ** Other courses are included with Level 2 Fire Safety Bundle Course ** Course 01: Level 2 Fire Safety Course 02: Workplace First Aid Training Course 03: Level 5 Health and Safety at Work **Others Benefits of this Level 2 Fire Safety Course** Free 3 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate will provide as soon as completing the Level 2 Fire Safety course] Course Curriculum of Fire Safety level 2 Module 01: Introduction to Fire Safety Module 02: Fires in the Workplace Module 03: Fire Hazards Module 04: Fire Spread Module 05: Fire Safety Standards Module 06: Protecting People and Property Module 07: Methods of Extinguishing Fires Module 08: Fixed Fire Fighting Instructions Module 09: Fire Risk Assessments Module 10: Fire Procedures Module 11: Action in the Event of Fire Module 12: Role of the Fire Warden >> --------------- << Assessment Method After completing each module of the Level 2 Fire Safety Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Level 2 Fire Safety course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Level 2 Fire Safety Course is suitable for: Students, Graduates, Trainees, Professionals, Students, Tutors, Executives, Home scholars, Beginners, Experts, Job Seekers, People with a passion for personal development! Requirements There are no specific requirements for Level 2 Fire Safety Course because it does not require any advanced knowledge or skills. Career path Whether you want to enhance or start, the Level 2 Fire Safety Course will make pursuing a career in fire safety easier. So, express your expertise, distinguish yourself from the competition, and succeed! Certificates Certificate of completion Digital certificate - Included

Teaching is in high demand right now, and becoming a Teaching Assistant is an excellent way to get started. This Teaching Assistant course will teach you everything you need to know to become a Teaching Assistant, allowing you to take the first step toward a rewarding teaching career! Throughout this Teaching Assistant course, you will learn about child development, child safety, how to support students through communication, how to support your colleagues and much more. After completing the course successfully, you will be a highly-skilled candidate who can begin working as a Teaching Assistant. In addition, this Teaching Assistant course will introduce you to a wide range of teaching methodologies and models that have influenced modern primary teaching support practices. So, Enrol in this course today and get started on your way to a rewarding career in education! Learning Outcomes By the end of the Teaching Assistant course, the learner will be able to: Describe the roles and responsibilities of the Teaching Assistant. Work in the School. Work in the Classroom. Promote children and young people's positive behaviour. Support children and young people's Health and Safety. Develop professional relationships with children, young people and adults. Promote equality, diversity and inclusion in work with children and young people. Understand how to safeguard the well-being of children and young people. Why Choose Teaching Assistant Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. 3 Course Bundle Info Course 01: Teaching Assistant Course 02: Primary Teaching Diploma Course 03: Paediatric First Aid [ Note: Free PDF certificate as soon as completing the Teaching Assistant course ] ***Teaching Assistant *** Course Curriculum Module 01: Roles and Responsibilities of the Teaching Assistant Module 02: Working in the School Module 03: Working in the Classroom Module 04: Promote Children and Young people's Positive Behaviour Module 05: Support Children and Young People's Health and Safety Module 06: Communication and Professional Relationships with Children, Young People and Adults Module 07: Develop Professional Relationships with Children, Young People and Adults Module 08: Promote Equality, Diversity and Inclusion in Work with Children and Young People Module 09: Understand How to Safeguard the Wellbeing of Children and Young People Module 10: Support Learning Activities Module 11: Schools as Organisations Module 12: Support Assessment for Learning Module 13: Engage in Personal Development in Children's and Young People's Settings Module 14: Understand Child and Young Person Development Module 15: Support Children and Young People to Achieve Their Education Potential Module 16: Support Children and Young People to Make Positive Changes in Their Lives Module 17: Facilitate the Learning and Development of Children and Young People through Mentoring Assessment Method After completing each module of the Teaching Assistant Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Teaching Assistant course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? 🡆 Teaching Assistant This Teaching Assistant course is for anyone who wants to: Gain the skills needed to enter the teaching and child care profession. Improve their current teaching skills. Requirements 🡆 Teaching Assistant There are no specific requirements for Teaching Assistant course because it does not require any advanced knowledge or skills. Career path 🡆 Teaching Assistant A position as a Teaching Assistant could lead to a variety of exciting career opportunities in the field of TA services. Certificates Certificate of completion Digital certificate - Included

Getting Started The CMI Level 2 Award in Team Leading covers team-leading skills and knowledge and is designed for practising or aspiring team leaders who wish to develop their knowledge and team-leading skills. A wide range of units allows individuals and employers to tailor the elements and size of the qualification to their needs specifically. The Level 2 Award in Team Leading is a concise and shorter course that gives you a substantial knowledge of core team-leading skills while focusing on the specific leadership areas appropriate to you and your workplace. You'll have a wide range of modules to choose from, and depending on your career goals, you can select the modules that will be most effective for your progression. Key Benefits This course will bring you many vital benefits, such as; Development of your skills in effective team leading Ensuring teams can meet organisational objectives Improve problem-solving skills Effective decision making Develop your knowledge of the roles and responsibilities of a team leader Key Highlights Are you a practising or aspiring team leader and wish to develop your team-leading skills and knowledge? Then, the CMI Level 2 qualification in Team Leading is the ideal starting point for your career journey. Remember! The assessment for the qualification is done based on assignments only, and you do not need to worry about writing any exam. With the School of Business and Technology London, you can complete the qualification at your own pace choosing online or blended learning from the comfort of your home. Learning and pathway materials and study guides developed by our CMI-approved tutors will be available around the clock in our cutting-edge learning management system. Most importantly, at the School of Business and Technology London, we will provide you with comprehensive tutor support through our dedicated support desk. If you choose your course with blended learning, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience. Career Pathways The CMI Level 2 Team Leading can open many career pathways including, but not limited to: Team Leader, with an estimated average salary of £27,835 per annum Supervisor, with an estimated average salary of £22,480 per annum Team Coordinator, with an estimated average salary of £25634 per annum About Awarding Body Chartered Management Institute established over 60 years ago as the British Institute of Management back then; it has developed the UK's very first diploma in management studies. In the years that followed CMI has consistently been at the forefront of all aspects of management and leadership. Today CMI is the only chartered professional awarding body committed to offering the highest standards in management and leadership excellence. Presently over 100,000 managers use its unique services daily. CMI qualifications aim for managers and leaders at any level, and it remains the only Awarding Body which can award Chartered Manager status - the ultimate management accolade. Employers highly value the qualifications awarded by CMI, and boost your career prospects. What is included? Learn 100% online at your own pace Dedicated support from expert tutors Dedicated Support Desk Portal: You can raise queries, request tutor support and ask for a call back whenever you need guidance and assistance. Elevate Knowledge: Your tutors will provide formative assessment feedback for each module, helping you improve your achievements throughout the program Schedule online personal tutor meetings whenever you want, which will help you get the most out of your studies and provide guidance, support and encouragement 6 months support period 24-hour access to the online learning platform 'MyLearnDirect' Schedule live online classes for each module at your convenience. (Blended learning only) Quality learning resources and study guides developed by CMI-approved tutors. All assessment materials are conveniently accessible through the online learning platform 'MyLearnDirect' Induction: We offer online and flexible learning induction to help you settle in and prepare for your online studies Access to CMI Management Direct. It has 100,000s of reliable and validated management and leadership resources, including company and industry reports, videos, checklists, E-books, and journals. You have access to CMI Membership and Support for the duration of your study Assessment For each module you study, you will complete a written assignment of 1500 to 2,000 words and submit it online at your MyLearnDirect learning portal. The submitted assignments will be assessed by your CMI-approved tutor. Entry Requirements This course is designed for practising or aspiring team leaders who wish to develop their knowledge and team-leading skills. You don't need any formal qualifications to study this course. However, to be eligible for this course, you must:  Be 18 years of age and over Possess the ability to complete the Level 2 course Our friendly admissions advisors will provide the best advice, considering your needs and goals.  Progression On successful completion of a Level 2 qualification in Team Leading, several progression opportunities become available: Enhance your professional status by upgrading your CMI membership. Progress to other qualifications at the same level (e.g. from Level 2 Award to Level 2 Certificate Etc.). Progress to other qualifications at the next level (e.g. from Level 2 Certificate to Level 3 Certificate). Why gain a CMI Qualification? This course is perfect for you if you are a current or aspiring team leader and want to take your career to the next level. You will develop substantial knowledge of core team-leading skills while focusing on the specific leadership areas appropriate to you and your workplace. This course is designed for team leaders; to support the development of their skills in leading a team, making sure that team's work achieves organisational objectives, and contributing to planning, problem solving and decision making. Upon completing this course, you can progress to: CMI Level 3 Qualifications in First Line Management CMI Level 3 Coaching and Mentoring Studying for a CMI qualification offers you more than just academic standing. When you enrol with us for the CMI Level 2 Award in Team Leading, you will have access to CMI Membership and Support for the duration of your study alongside your qualification. CMI graduates achieve remarkable things: 72% agree that their CMI qualification gave them a competitive edge in the job application process. 89% agree they use the skills learnt on their accredited qualification in their current role. 88% agree that the accredited qualification gave them good career prospects. Recent CMI graduates earn a median of 28k compared to just 21k for a typical business studies graduate. Employers highly value the qualifications awarded by CMI, and over 80% of managers agree that a CMI qualification is essential to becoming a professional manager. Learners need to complete any combination of units to a minimum of 5 credits. The minimum Total Qualification Time is 50 hours, including 15 Guided Learning Hours. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Personal development as a team leader Reference No : Unit 2001V1 Credit : 6 || TQT : 60 LEARNING OUTCOMES 1. Be able to identify work objectives and the skills and knowledge required to meet them. 2. Be able to agree, implement and review the development plan to meet work objectives 3.Understand team leader's responsibility for welfare in the work area. UNIT2- Communicating with a team Reference No : Unit 2002V1 Credit : 5 || TQT : 50 LEARNING OUTCOMES 1. Understand the role of communication in leading a team 2. Understand how to organise team briefings 3. Understand how to lead team briefings UNIT3- Controlling resources Reference No : Unit 2004V1 Credit : 6 || TQT : 60 LEARNING OUTCOMES 1. Be able to identify and source resources needed to achieve team objectives 2. Be able to manage the resources effectively and efficiently to achieve team objectives 3. Be able to identify and reduce resource wastage UNIT4- Monitoring team performance Reference No : Unit 2003V1 Credit : 5 || TQT : 50 LEARNING OUTCOMES 1. Understand the team objective(s) and plan for achievement. 2. Be able to plan to achieve team objective(s). 3.Be able to monitor and review the team's performance. UNIT5- Building work relationships Reference No : Unit 2005V1 Credit : 5 || TQT : 50 LEARNING OUTCOMES 1. Understand how to communicate and maintain working relationships with the manager 2. Understand how to communicate and maintain working relationships with the team. 3. Understand how to develop work relationships outside the team UNIT6- Developing team needs Reference No : Unit 2006V1 Credit : 6 || TQT : 60 LEARNING OUTCOMES 1. Understand how to plan and implement induction for a new team member 2. Understand how to identify and plan the training needs of team members. 3. Be able to train a team member to carry out a task. UNIT7- Providing customer service Reference No : Unit 2007V1 Credit : 5 || TQT : 50 LEARNING OUTCOMES 1. Be able to identify the team's customers and the level of service required 2. Be able to identify and resolve customer service issues. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. Management Direct As part of the program, you will get access to CMI Management Direct, which provides a rich foundation of management and resource for students. The Management Direct is packed with content, including: E-Books Articles Leader videos Idea for leaders Models and so much more... How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.