41027 Courses in Cardiff delivered On Demand

Objective setting is the foundation of all good management. Without objectives, you will never be able to focus on achievement, nor manage the various aspects of your work and working relationships. This course covers your ability to think through and define the results you and your team wish to achieve in the future, taking you through an eight-step process, which is constantly subject to change and review.

***24 Hour Limited Time Flash Sale*** Youtube Marketing, Getting More Views with Youtube Strategic Planning Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Begin your journey towards a rewarding and successful career by enrolling in our all-inclusive bundle of 8 Youtube Marketing, Getting More Views with Youtube Strategic Planning courses. At UKHF Online, we have carefully selected and combined these courses to equip you with the vital skills and knowledge necessary to thrive in Youtube Marketing, Getting More Views with Youtube Strategic Planning . 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Youtube Marketing, Getting More Views with Youtube Strategic Planning bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Youtube Marketing Strategy QLS Course 02: Get More YouTube Views QLS Course 03: Youtube Strategic Planning Secrets 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Youtube Masterclass: How to Start a Successful Youtube Channel for Your Business QuicklyCourse 02: Youtube MarketingCourse 03: Youtube Marketing and Analytics TrainingCourse 04: Make Money With YouTubeCourse 05: Get 100 MILLION Views on YouTube! In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV WritingCourse 02: Job Search SkillsCourse 03: Self Esteem & Confidence BuildingCourse 04: Professional Diploma in Stress ManagementCourse 05: Complete Communication Skills Master Class Convenient Online Learning: Our Youtube Marketing, Getting More Views with Youtube Strategic Planning courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. The Youtube Marketing, Getting More Views with Youtube Strategic Planning bundle is a comprehensive collection of courses that have been meticulously designed to provide you with a well-rounded education in Youtube Marketing, Getting More Views with Youtube Strategic Planning . With a combination of 3 QLS-endorsed courses and 5 CPD QS-accredited courses, this bundle offers you the perfect balance of essential knowledge and valuable skills. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Entrepreneurs and small business owners who want to use YouTube to promote their products or services Marketing professionals who want to add YouTube marketing to their skill set Content creators who want to grow their YouTube channel and increase their income Career path Social Media Manager: £30,000 - £50,000 Digital Marketing Manager: £40,000 - £70,000 Content Creator: £25,000 - £50,000 Video Marketing Manager: £35,000 - £60,000 Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

Course Description This Business Management Masterclass: Part 4 course is designed to help you extend your knowledge about various aspects of managing a business. In this course, you will learn different negotiation techniques as negotiation is one of the most significant parts of any business. Additionally, you will also be introduced to human resource management. You will explore the power that motivation can wield in your business. Doing this Business Management Masterclass: Part 4 course will enable you to provide better customer service and improve your time management and conflict management skills. Join the course right away to enhance your skills as a business manager. Learning outcome  Become a better negotiator Get introduced to human resource management Explore the power that motivation Provide better customer service Improve your time management and conflict management skills How Much Do Business Managers Earn Earn? Senior - £70,000(Appx.) Average - £46,000(Appx.) Starting - £36,000(Appx.) Requirement Our Business Management Masterclass: Part 4 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Business Management Masterclass: Part 4 Module 01: Negotiation Techniques 00:16:00 Module 02: Human Resource Management 00:19:00 Module 03: Motivation and Counselling 00:19:00 Module 04: Customer Service 00:16:00 Module 05: Time Management 00:40:00 Module 06: Conflict Management 00:14:00 Assignment Assignment - Business Management Masterclass: Part 4 00:00:00

Recent news reports highlight the dynamic landscape of Business Development, Entrepreneurship & Project Management, underscoring its critical role in today's global economy. As industries evolve rapidly, professionals equipped with expertise in these domains are in high demand. Our Business Development, Entrepreneurship & Project Management QLS Endorsed Diploma bundle integrates theoretical knowledge and practical insights to empower learners in navigating this competitive terrain successfully. With a focus on fostering strategic thinking and innovation, this Business Development, Entrepreneurship & Project Management bundle equips participants with the essential skills to excel in diverse professional environments. Delving into the intricacies of Business Development, Entrepreneurship & Project Management, this Business Development, Entrepreneurship & Project Management bundle cultivates a deep understanding of core concepts and principles. Through a blend of QLS Endorsed and CPD QS Accredited courses, participants gain a holistic perspective on industry trends and best practices. With a curriculum designed to stimulate critical thinking and decision-making, learners are primed to tackle real-world challenges with confidence. This Business Development, Entrepreneurship & Project Management bundle offers a transformative learning experience, positioning individuals for career advancement and personal growth in the dynamic realm of business. QLS Endorsed Courses: Course 01: Diploma in Entrepreneurship Training at QLS Level 5 Course 02: Advanced Diploma in Project Management at QLS Level 7 Course 03: Advanced Diploma in Business Development at QLS Level 7 CPD QS Accredited Courses: Course 04: Business Studies Course 05: Business Intelligence Analyst Course 06: Business Plan Course 07: Project Management Course 08: Accounting and Finance Course 09: Sales Skills Course 10: Marketing Course 11: Diploma in Risk Management Level 7 Take your career to the next level with our bundle that includes technical courses and five guided courses focused on personal development and career growth. Course 12: Career Development Plan Fundamentals Course 13: CV Writing and Job Searching Course 14: Networking Skills for Personal Success Course 15: Ace Your Presentations: Public Speaking Masterclass Course 16: Decision Making and Critical Thinking Seize this opportunity to elevate your career with our comprehensive bundle, endorsed by the prestigious QLS and accredited by CPD.Business Development, Entrepreneurship & Project Management QLS Endorsed Diploma. Learning Outcomes: Upon completion of this Business Development, Entrepreneurship & Project Management bundle, participants will be able to: Demonstrate comprehensive knowledge of Business Development, Entrepreneurship & Project Management principles. Apply strategic thinking and innovation to drive business growth and development. Effectively manage projects, from initiation to closure, ensuring timely delivery and stakeholder satisfaction. Analyze market trends and implement effective marketing strategies to enhance business performance. Develop robust business plans and assess financial viability for entrepreneurial ventures. Cultivate networking skills and refine presentations to enhance personal and professional success. Our Business Development, Entrepreneurship & Project Management course delves into the intricacies of Business Development, Entrepreneurship & Project Management, offering participants a comprehensive understanding of these fundamental domains. Through a structured curriculum, learners explore theoretical frameworks, industry best practices, and case studies that illuminate key concepts. From the inception of entrepreneurial ventures to the execution of complex projects, participants gain insights into strategic planning, market analysis, financial management, and stakeholder engagement. Furthermore, our Business Development, Entrepreneurship & Project Management course goes beyond theoretical knowledge by providing practical insights and tools for effective decision-making and problem-solving. Through interactive learning activities and real-world scenarios, participants hone their skills in project management, business planning, risk assessment, and market strategy formulation. By fostering critical thinking and innovation, this Business Development, Entrepreneurship & Project Management course empowers individuals to navigate the dynamic landscape of business with confidence and competence, setting the stage for success in their professional endeavors. CPD 160 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Business Development, Entrepreneurship & Project Management course is ideal for: Aspiring entrepreneurs seeking to launch and grow their ventures. Professionals aiming to advance their careers in business development or project management roles. Individuals interested in enhancing their strategic thinking and decision-making abilities. Graduates looking to augment their theoretical knowledge with practical insights. Anyone seeking to excel in presentations, networking, and critical thinking skills. Career changers seeking opportunities in dynamic industries. Requirements You are warmly invited to register for this bundle. Please be aware that there are no formal entry requirements or qualifications necessary. This curriculum has been crafted to be open to everyone, regardless of previous experience or educational attainment. Career path Upon completion, participants can pursue various career paths, including: Business Development Manager Project Manager Entrepreneur / Startup Founder Marketing Manager Sales Manager Risk Analyst Strategic Consultant Certificates 13 CPD Quality Standard Certificates Digital certificate - Included 3 QLS Endorsed Certificates Hard copy certificate - Included

Become a skilled Facilities Services Manager with our Level 5 course! Learn facility management, operations, maintenance, sustainability, and more.

Level 5 & 7 Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 5 CPD Courses | Lifetime Access

Level 4 & 7 Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 5 CPD Courses | Lifetime Access

Microsoft Office Outlook 2016 Advanced Training Overview Are you looking to begin your Microsoft Office Outlook career or want to develop more advanced skills in Microsoft Office Outlook? Then this Microsoft Office outlook 2016 advanced online training course will set you up with a solid foundation to become a confident office admin and help you to develop your expertise in Microsoft Office Outlook. This Microsoft Office outlook 2016 advanced online training course is accredited by the CPD UK & IPHM. CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Whether you are self-taught and you want to fill in the gaps for better efficiency and productivity, this Microsoft Office outlook 2016 advanced online training course will set you up with a solid foundation to become a confident office admin and develop more advanced skills. Gain the essential skills and knowledge you need to propel your career forward as a office admin. The Microsoft Office outlook 2016 advanced online training course will set you up with the appropriate skills and experience needed for the job and is ideal for both beginners and those currently working as a office admin. This comprehensive Microsoft Office outlook 2016 advanced online training course is the perfect way to kickstart your career in the field of Microsoft Office Outlook. This Microsoft Office outlook 2016 advanced online training course will give you a competitive advantage in your career, making you stand out from all other applicants and employees. If you're interested in working as a office admin or want to learn more skills on Microsoft Office Outlook but unsure of where to start, then this Microsoft Office outlook 2016 advanced online training course will set you up with a solid foundation to become a confident office admin and develop more advanced skills. As one of the leading course providers and most renowned e-learning specialists online, we're dedicated to giving you the best educational experience possible. This Microsoft Office outlook 2016 advanced online training course is crafted by industry expert, to enable you to learn quickly and efficiently, and at your own pace and convenience. Who should take this course? This comprehensive Microsoft Office outlook 2016 advanced online training course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of Microsoft Office Outlook. Entry Requirement  There are no academic entry requirements for this Microsoft Office outlook 2016 advanced online training course, and it is open to students of all academic backgrounds. As long as you are aged seventeen or over and have a basic grasp of English, numeracy and ICT, you will be eligible to enrol. Method of Assessment On successful completion of the course, you will be required to sit an online multiple-choice assessment. The assessment will be evaluated automatically and the results will be given to you immediately. Career path This Microsoft Office outlook 2016 advanced online training course opens a brand new door for you to enter the relevant job market and also provides you with the chance to accumulate in-depth knowledge at the side of needed skills to become flourishing in no time. You will also be able to add your new skills to your CV, enhance your career and become more competitive in your chosen industry. Course Curriculum Modifying Messages and Setting Global Options Insert Advanced Characters and Objects - Introduction Insert Advanced Characters and Objects in an Email Modify Message Settings and Options - Introduction Modify Message Settings, Properties, and Options Configure Global Outlook Options - Introduction Create Email Accounts and Setting Options Customize the Outlook Interface Organizing, Searching, and Managing Messages Organize, Search and Manage Messages - Introduction Sort and Group Your Messages Filter Messages Clutter Use Search for Outlook Items Managing Your Mailbox Manage Your Mailbox - Introduction Manage Junk Mail Manage Your Mailbox Automating Message Management Automate Message Management - Introduction Use Automatic Reply Organize Your Messages Create and Use Quick Steps Working With Calendar Settings Work with Calendar Settings - Introduction Manage Advanced Calendar Options Create and Manage Additional Calendars Manage Meeting Responses Managing Contacts Manage Contacts - Introduction Import and Export Contacts Edit and Send an Electronic Business Card Managing Activities by Using Tasks Assign and Manage Tasks - Introduction Manage a Task Sharing Workspaces with Others Share Workspaces with Others - Introduction Delegate Calendar Access Share Your Calendar with Another User Share Your Contacts Sharing with Another User Managing Outlook Data files Manage Outlook Data Files - Introduction Use Archiving to Manage Mailbox Size Create a Data File and Change Settings Course Follow-Up Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees.     Certificate of Achievement Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

***24 Hour Limited Time Flash Sale*** Business Development, Strategic Management with Strategy Planning & Execution Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Unveil the secret to Business Development, Strategic Management, and Strategy Planning & Execution with our comprehensive bundle of eight courses. Designed to offer you an in-depth understanding of the theoretical aspects of business growth and strategic management, this bundle aims to enhance your capabilities and open doors to new career opportunities. The bundle comprises three QLS-endorsed courses: Business Development, Strategic Management, and Strategy Planning and Execution. Completing these will reward you with hardcopy certificates, a tangible validation of your dedication and commitment. To further expand your knowledge, we've included five CPD QS accredited courses in the bundle: Strategic Business Planning, Strategic Planning and Analysis for Marketing, Learn to Make a Winning Marketing Strategy, Social Media Marketing Strategy, and Step-by-Step Guide to Developing a Solid Execution Strategy. Fuel your passion for learning and hone your strategic thinking with our meticulously designed courses. Advance your career and become the strategic mastermind every organisation needs. Key Features of the Business Development, Strategic Management with Strategy Planning & Execution Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Business Development, Strategic Management with Strategy Planning & Execution bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Business Development QLS Course 02: Strategic Management QLS Course 03: Strategy Planning and Execution 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Strategic Business PlanningCourse 02: Strategic Planning and Analysis for MarketingCourse 03: Learn to Make a Winning Marketing StrategyCourse 04: Social Media Marketing StrategyCourse 05: Step-by-Step Guide to Developing a Solid Execution Strategy In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV WritingCourse 02: Job Search SkillsCourse 03: Self Esteem & Confidence BuildingCourse 04: Professional Diploma in Stress ManagementCourse 05: Complete Communication Skills Master Class Convenient Online Learning: Our Business Development, Strategic Management with Strategy Planning & Execution courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes: Gain a thorough understanding of business development principles. Understand the theoretical aspects of strategic management. Learn the importance and processes of strategy planning and execution. Grasp the fundamentals of strategic business planning. Understand strategic planning and analysis for marketing. Learn how to create a winning marketing strategy. Understand the importance of social media in marketing strategy and its execution. Our Business Development, Strategic Management with Strategy Planning & Execution bundle is designed to provide a solid foundation in the core concepts of strategic business development and management. Through the theoretical knowledge delivered in the courses, you will gain insights into the processes that drive successful organisations. This bundle consists of three QLS-endorsed and five CPD QS accredited courses, each one providing a unique perspective on strategic business planning, marketing, social media strategy, and strategy execution. You'll delve into the complexities of strategy formulation and implementation, marketing analysis, and business development, equipping yourself with the skills needed to navigate today's dynamic business environment. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Professionals aiming to enhance their strategic business development skills. Individuals seeking to improve their understanding of strategic management. Aspiring strategists keen to learn about strategy planning and execution. Marketers wanting to improve their strategic planning and execution skills. Career path Business Development Manager roles with an average salary range of £30,000 - £60,000. Strategic Manager earning between £40,000 - £80,000. Strategy Planner, with an average salary of £35,000 - £65,000. Strategic Marketing Manager roles, earning typically between £35,000 - £70,000. Social Media Strategy Manager, with an average salary range of £30,000 - £55,000. Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

***24 Hour Limited Time Flash Sale*** Recruitment Consultant, HR Audit & Change Management Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Elevate your HR knowledge with our Recruitment Consultant, HR Audit & Change Management bundle. This comprehensive collection features 8 superior courses meticulously designed to empower you with theoretical knowledge of human resources, recruitment, and change management. In this bundle, you'll encounter 3 QLS-endorsed courses, namely Recruitment Consultant Level 5, Certificate in HR Audit, and Change Management. These courses are crafted to equip you with a deep theoretical understanding of recruitment processes, human resources auditing, and effective change management strategies. Upon successful completion of these QLS-endorsed courses, a hardcopy certificate awaits you as a mark of your accomplishment. The learning journey doesn't end there. This bundle also includes 5 relevant CPD QS accredited courses. These courses enrich your knowledge, giving you a well-rounded theoretical overview of various aspects of HR and recruitment. Key Features of the Recruitment Consultant, HR Audit & Change Management Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Recruitment Consultant, HR Audit & Change Management bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Recruitment Consultant Level 5 QLS Course 02: Certificate in HR Auditt QLS Course 03: Change Management 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: HR ManagementCourse 02: Employment LawCourse 03: Emotional Intelligence and Human BehaviourCourse 04: Virtual Interviewing for HRCourse 05: Complete Communication Skills Master Class for Life In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV WritingCourse 02: Job Search SkillsCourse 03: Self Esteem & Confidence BuildingCourse 04: Professional Diploma in Stress ManagementCourse 05: Complete Communication Skills Master Class Convenient Online Learning: Our Recruitment Consultant, HR Audit & Change Management courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes of the Recruitment Consultant, HR Audit & Change Management Bundle: Upon completion of this Recruitment Consultant, HR Audi & Change Management bundle, learners will be able to: Understand the responsibilities and skills of a Recruitment Consultant. Conduct effective HR Audits and identify areas for improvement. Implement successful Change Management strategies. Gain theoretical knowledge of HR Management practices. Understand UK Employment Law and its application. Apply principles of Emotional Intelligence in HR practices. Conduct Virtual Interviews efficiently. Apply effective communication strategies in personal and professional life. The Recruitment Consultant, HR Audit & Change Management bundle is specially curated to provide an in-depth theoretical understanding of crucial HR domains. This bundle covers a broad spectrum of topics, from the nuances of recruitment consultancy to the dynamics of change management. The three QLS-endorsed courses lay the foundation, covering Recruitment Consultancy, HR Auditing, and Change Management, providing you with a solid understanding of these core areas. The 5 CPD QS accredited courses follow up with HR Management, Employment Law, Emotional Intelligence and Human Behaviour, Virtual Interviewing for HR, and Complete Communication Skills Master Class for Life, giving you a comprehensive knowledge of the multifaceted world of HR and recruitment. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Recruitment Consultant, HR Audi & Change Management bundle course is ideal for: Individuals aspiring to work in human resources or recruitment. HR professionals looking to enhance their theoretical knowledge. Managers and supervisors interested in learning about change management. Anyone interested in learning about UK employment law and HR practices. Career path Recruitment Consultant: With an average salary of £22,000 - £30,000 per annum. HR Auditor: With a salary range of £25,000 -£40,000. Change Management Specialist: Average salary between £30,000 - £60,000. HR Manager: With an average salary of £35,000 - £50,000. Employment Law Advisor: With an average salary of £30,000 - £50,000. Communication Specialist: With an average salary of £25,000- £45,000. Certificates Digital certificate Digital certificate - Included Digital certificate Hard copy certificate - Included