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Course Duration: 8 weeks (40 sessions) Course Objectives: By the end of this course, participants will: 1. Communicate effectively and confidently in English in various contexts. 2. Expand vocabulary and improve grammar usage. 3. Develop listening skills to understand a variety of accents and speech patterns. 4. Enhance reading comprehension skills for different types of texts. 5. Write accurately and coherently for different purposes. Course Outline: Week 1: Introduction and Assessment - Introduction to course objectives, expectations, and immersion techniques - Assessing participants' current English proficiency levels - Establishing individual learning goals and expectations Week 2: Speaking and Listening Skills - Developing conversational skills through role-plays, pair work, and group discussions - Listening activities to improve comprehension of different accents and speech speeds - Pronunciation drills and practice for accurate and fluent speech Week 3: Vocabulary Expansion - Building a wide range of vocabulary through contextualised exercises and activities - Strategies for effective vocabulary acquisition and retention - Vocabulary practice in various themes and topics Week 4: Grammar Review and Practice - Reviewing essential grammar structures and rules - Practice exercises and activities for applying grammar rules in context - Error correction and clarification of common grammar mistakes Week 5: Reading Comprehension - Developing reading skills through authentic texts, articles, and short stories - Strategies for improving reading speed and comprehension - Identifying main ideas, supporting details, and inferred meanings Week 6: Writing Skills - Improving writing skills for different purposes: emails, letters, reports, etc. - Practice exercises for organizing ideas, structuring paragraphs, and coherent writing - Peer editing and feedback for enhancing writing proficiency Week 7: Real-Life Simulations - Simulating real-life situations such as job interviews, meetings, and social interactions - Role-plays and interactive activities for practical application of language skills - Building confidence and fluency in using English in authentic contexts Week 8: Review and Final Evaluation - Reviewing course content and addressing individual needs - Comprehensive review exercises for all language skills - Final evaluation and feedback session Note: This syllabus serves as a guideline and can be customised based on the specific needs, interests, and proficiency levels of the participants. The course may also include cultural immersion activities and field trips to enhance the language learning experience. You can opt in and out of different modules. 

This course is designed specifically to help improve your collection rates. The UK's leading trainer in the subject uses practical examples and case studies to show how to use debt collection techniques that really work. This programme will help participants to: Understand debtors and communicate with them effectively Improve their telephone and writing skills Appreciate the key legal issues Track down 'gone-aways' Improve their collection rates 1 Giving credit and collecting debts The benefits when you get it right The cost of getting it wrong 2 Analysing yourself The importance of making the right 'first impression' Assessing your own personal communication style and how this affects your results How do you (or might you) look in the debtor's eyes? What would you like to change? 3 Analysing your debtors Types of debtorThe delaying debtorThe genuine debtorThe cashflow or hardship problem debtorThe ones who never intended to pay Spot the most common reasons and excuses for non-payment - and learn how to deal with them 4 Understanding debt recovery and the law Data protection issues County Court suing enforcement methods Human rights and debt recovery Retention of title matters 5 Telephone skills for debt recovery A 7-point plan which works every time Learning by example: listening to and analysing some pre-recorded (or live) collection callsWhat was done well?What should have been done differently?Did the collector recognise opportunities?Did the collector create opportunities where seemingly none existed?Did the collector negotiate well or not at all? 6 Writing skills for debt recovery Key phrases to avoid What to include A sample letter which gets results in over 90% of cases 7 Tracking down the 'gone aways' A unique debtor-tracing plan Why spend money on external tracers when you can find those 'gone away' debtors for yourself? 8 Course review The traps to avoid Key personal learning points

Attend our world class Kanban University accredited Certified Kanban System Design training course and learn to implement Kanban in your company

Duration 2 Days 12 CPD hours This course is intended for Customers and systems operators that want to learn fundamental AOS concepts and navigate Prism on AHV. Junior IT administrators and business leaders who manage Nutanix clusters in the datacenter and want a formal, hands-on, detailed introduction to Nutanix datacenter administration. The Nutanix Hybrid Cloud Fundamentals course introduces you to the products, capabilities, and technologies that serve as the foundation of Nutanix?s Hybrid Cloud solution.Begin by exploring the history of this technology space, including different types of clouds, and how on-prem and public infrastructures came together to create hybrid operating models. Then, delve deeper into essential Nutanix products ? AOS, AHV, and Prism ? while discussing how these products were designed to solve business challenges.And conclude by discussing certain fundamental aspects involved in operating the Nutanix Hybrid Cloud, such as cluster updates, managing virtual machines, reporting and performance metrics, and more Module 1: Introduction Describe course terminology, such as three-tier architecture, hyperconverged architecture, and public, private, and hybrid clouds. Module 2: Understanding AOS Concepts Describe self-healing architecture Describe replication factor Describe Nutanix multicloud solutions Module 3: Understanding Cluster Management Concepts Explain Prism Element features and benefits Explain Prism Central features and benefits Manage the Image Repository Upgrade the hypervisor and AOS on a cluster Describe Life Cycle Manager. Module 4: Understanding Storage Concepts Define a storage pool and storage container Identify components of AOS Distributed Storage Identify space-saving technologies Module 5: Managing VMs Create and manage virtual machines (VMs) Add a VM to a category Describe Acropolis Dynamic Scheduler (ADS) Describe data locality Module 6: Monitoring VMs and Cluster Health Use metrics to identify performance issues Measure VM performance using Nutanix tools: Health dashboard, Analysis dashboard, Alerts dashboard Use the Support Portal and Insights Module 7:Understanding Data Protection Concepts Describe how to enable data protection on a VM Define a retention policy Define Nutanix Mine Identify the different types of replication targets

Attend our world class Kanban University accredited Certified Kanban System Design training course and learn to implement Kanban in your company

Attend our world class Kanban University accredited Certified Kanban System Design training course and learn to implement Kanban in your company

Attend our world class Kanban University accredited Certified Kanban System Design training course and learn to implement Kanban in your company

Successful account management requires time and investment to achieve high levels of customer satisfaction and develop new business opportunities. Ensuring you are equipped with the right tools to approach every customer interaction in a structured way will help you have productive relationships with your clients. Whether you're new to account management or experienced in business development and looking to expand your skillset, understanding how you can maximise customer relationships will be key to your success. We have developed this programme to be practical, fun and interactive. Participants will have the opportunity to learn and practice a number of key skills that will see successful results, and are encouraged to bring real life examples to the course so that learning can be translated to real world scenarios. This course will help participants: Learn how to plan growth and increase revenue from existing accounts Develop skills to build and develop essential relationships to increase value and visibility Learn how best to create loyalty and customer satisfaction Identify how to set account targets and development plan for building contacts and cross-selling Develop persuasion and influencing skills to better define needs and develop opportunities Learn how to add value at all stages; plus gaining competitive advantage Develop an up-selling, cross-selling strategy 1 Performance metrics for account management Introduction to the PROFIT account management model Using practical tools to measure account performance and success Planning your account strategy - red flags and green lights 2 Relationships for account management How to build and manage key relationships Producing a 'relationship matrix' Developing a coach or advocate 3 Setting objectives for your account Developing an upselling cross-selling strategy Setting jointly agreed goals, objectives and business plans Planning session 4 Feedback and Retention - building loyal and satisfied customers How to monitor and track your customer's satisfaction Building a personalised satisfaction matrix Customer service review meetings 5 Influence Getting your message and strategy across to C-level contacts Being able to better develop a business partnership within an accountes 6 Teamwork and time management Working with others to achieve your account goals Managing and working with a virtual team Managing your time and accounts effectively 7 Gaining commitment and closing the sale Knowing when to close for commitment How to ask for commitment professionally and effectively Key negotiation skills around the closing process - getting to 'yes' Checklist of closing and negotiation skills Practice session

Compassion-focussed leadership is a transformative move for driving both individual and organisational performance. Long-term success comes from creating a workplace where people actually want to stay and thrive. For all leaders and managers of all levels to attend — Learn an actionable workplace wellbeing action plan that generates a real culture change to workplace wellbeing

When The Party's Over! Information coming soon - watch this space! Workshop outline: Details coming soon - watch this space! 2-hour workshop packages At Mindmaps Wellbeing, we know that every business is unique, and no team is the same. That’s why we’ve developed our range of short, specialist wellbeing and mental health themed workshops—a fully flexible approach to workplace training. With our selection of engaging and impactful 2-hour workshops, you can build a programme that truly meets your organisation’s needs. Whether you’re looking to manage stress, challenge stigma, or avoid burnout, you choose the sessions that suit your team best. Our training courses and workshop collection Book multiple workshops on the same day to save Why Mindmaps Wellbeing? Mindmaps Wellbeing is the trusted training provider for businesses looking to enhance workplace mental health and employee wellbeing. Our training is designed and delivered by registered Mental Health Nurses, ensuring credibility, expertise, and real-world application. Focus on culture change – Our training goes beyond theory transfer, aiming to embed lasting behavioural shifts that foster a positive, mentally healthy workplace Flexible delivery options – We offer in-person, online, and hybrid training solutions to fit your organisation’s needs Proven impact and measurable results – Our training leads to improved employee engagement, productivity, and retention Engaging and actionable – All our courses include interactive activities, case studies, and real-world applications for immediate impact