670 Courses in Cardiff delivered Live Online

Working from Home Essentials Course Overview: "Working from Home Essentials" provides learners with the knowledge and skills to excel in a home-based work environment. This course explores the tools, techniques, and strategies necessary for efficient and effective remote work. From understanding essential online meeting tools to mastering project management and communication software, learners will gain a comprehensive understanding of what it takes to succeed in a virtual workplace. The course highlights key tools for maintaining productivity, staying organised, and fostering clear communication, ensuring that learners are well-equipped to thrive in a remote role. Course Description: This course dives deep into the core elements of working from home, equipping learners with the knowledge to use a variety of tools designed to enhance productivity and collaboration. Topics include navigating online meeting platforms, utilising project management tools, and improving communication through digital mediums. Learners will understand how to plan and manage tasks remotely, effectively lead virtual teams, and ensure clear communication channels. By the end of the course, learners will have a thorough grasp of the software and strategies essential for remote work success, making them highly adaptable to modern work settings. Working from Home Essentials Curriculum: Module 01: Introduction to Work from Home Module 02: Online Meeting Tools Module 03: Project Management Tools Module 04: Project Planning Tools Module 05: Communication Tools (See full curriculum) Who is this course for? Individuals seeking to improve their remote work skills. Professionals aiming to enhance their efficiency in virtual environments. Beginners with an interest in learning the basics of remote work tools. Those looking to transition to or improve their work-from-home experience. Career Path Virtual Assistant Remote Project Manager Digital Marketing Specialist Customer Support Representative (Remote) Online Content Creator Remote Team Coordinator

Recruiting Talent and Termination Procedure Course Overview: This comprehensive course on "Recruiting Talent and Termination Procedure" provides an in-depth understanding of the recruitment process, effective interviewing methods, and employee termination procedures. Learners will explore a wide range of topics, from creating effective recruitment strategies to managing employee terminations in a legal and ethical manner. The course offers practical value by equipping learners with the necessary knowledge and skills to excel in HR roles and manage critical HR processes. On completion, learners will be prepared to contribute effectively to recruitment and employee management within an organisation. Course Description: This course covers the entire recruitment lifecycle, including the development of recruitment models, selection methods, and the nuances of human resource management. Key topics include virtual interviewing techniques, employee on-boarding strategies, and the legal and procedural aspects of employee termination. Through a structured learning experience, learners will develop skills in recruitment planning, interview preparation, and managing the complexities of terminating employment. With a focus on the latest HR practices, the course ensures learners are prepared to handle recruitment and termination tasks with professionalism and confidence. Recruiting Talent and Termination Procedure Curriculum: Module 01: Introduction to Recruitment Process Model Module 02: Recruitment Methods Module 03: Human Resource Management Module 04: Key Skills and Issues in Recruitment Function Module 05: Virtual Interviewing Module 06: Employee On-Boarding Module 07: Introduction to The Employee Termination Module 08: The Employee Termination Procedure Module 09: Employee Termination Letter and Guide (See full curriculum) Who is this course for? Individuals seeking to enhance their understanding of recruitment and employee management. Professionals aiming to advance their career in HR or recruitment. Beginners with an interest in human resource management. HR practitioners seeking to update their skills in recruitment and termination processes. Career Path: HR Manager Recruitment Consultant Talent Acquisition Specialist Employee Relations Officer HR Coordinator HR Director

Course Overview: This comprehensive course on Coaching & Mentoring is designed to provide learners with the essential skills and knowledge required to excel in guiding and developing individuals. Covering the core principles of coaching and mentoring, the course explores key processes, ethical considerations, and effective communication techniques. By the end of the course, learners will be equipped with the expertise to support others in achieving personal and professional growth. The course is suitable for professionals looking to enhance their leadership abilities and individuals seeking to make a positive impact through coaching and mentoring. Course Description: The Coaching & Mentoring course delves into the fundamental aspects of coaching and mentoring, including setting objectives, managing the coaching process, and understanding ethical responsibilities. Topics such as coaching and mentoring models, communication skills, and personal development are explored in detail. Learners will acquire a thorough understanding of the skills needed to guide individuals effectively, fostering growth in both personal and professional contexts. This course ensures learners develop a well-rounded approach to coaching and mentoring, preparing them for success in a variety of roles and industries. Course Modules: Module 01: Introduction to Coaching and Mentoring Module 02: Coaching and Mentoring: Objectives & Processes Module 03: Ethical Aspects of Coaching and Mentoring Module 04: Coaching and Mentoring Models Module 05: Effective Communication Skills Module 06: Personal Skills Module 07: Management Skills Module 08: Functional Skills (See full curriculum) Who is this course for? Individuals seeking to enhance their coaching and mentoring skills. Professionals aiming to develop their leadership and team management capabilities. Beginners with an interest in coaching, mentoring, and personal development. Anyone looking to contribute to the growth and success of others in a professional setting. Career Path: Coaching Specialist Mentoring Consultant Leadership Development Coach HR Professional with coaching expertise Team Leader or Manager with a focus on employee growth

Interview Skills: Ace the Interview Course Overview: "Interview Skills: Ace the Interview" is a comprehensive course designed to equip learners with essential strategies and techniques to excel in job interviews. Through this course, learners will gain a deeper understanding of interview dynamics, including how to present themselves confidently, handle common and challenging questions, and leave a positive impression on potential employers. The course is tailored to provide clear, actionable advice that can be applied to interviews across various industries. Whether you are preparing for your first job interview or looking to refine your skills, this course offers valuable insights to ensure you stand out in the competitive job market. Course Description: This course covers key areas of interview preparation, including how to craft a compelling self-presentation, research the company, and effectively answer both standard and tough questions. Learners will explore strategies for handling behavioural questions, demonstrating relevant skills, and creating lasting positive impressions. Each module is designed to progressively build knowledge, offering practical approaches to navigating interviews with confidence. The course also addresses the critical aspect of salary negotiations and provides insights on how to respond to sensitive questions. By the end of the course, learners will have honed their interview skills and be well-prepared for success in their job search. Interview Skills: Ace the Interview Curriculum: Module 01: Introduction Module 02: The Warm Up Module 03: The Core Module 04: Let’s Talk About Money Module 05: General Instructions (See full curriculum) Who is this course for? Individuals seeking to improve their job interview performance. Professionals aiming to advance their career through better interview techniques. Beginners with an interest in understanding the interview process. Anyone looking to refine their approach to job interviews. Career Path: Job Seekers Recruitment Coordinators Career Coaches HR Assistants Interview Preparation Consultants

Transcription Level 3 Course Overview The Transcription Level 3 course is designed to provide learners with the advanced skills needed for professional transcription. This course offers an in-depth exploration of transcription techniques, focusing on accuracy, speed, and industry-specific terminology. Learners will gain a comprehensive understanding of various transcription methods, including medical, legal, and general transcription, with an emphasis on formatting and industry standards. By completing this course, learners will be equipped to excel in a range of transcription tasks, ensuring high-quality outputs for diverse sectors. Upon completion, learners will be able to transcribe various content types efficiently, making them highly valuable in the transcription industry. Course Description This Transcription Level 3 course covers the advanced aspects of transcription, starting with detailed lessons on formatting, accuracy, and professional transcription practices. Learners will be introduced to different types of transcription, such as medical, legal, and business, while developing a keen attention to detail and speed. The course is structured to provide learners with an understanding of transcription tools, techniques, and best practices, helping them to refine their skills for industry standards. Throughout the course, learners will engage with comprehensive training materials, exercises, and assessments designed to enhance their transcription abilities. By the end of the course, learners will have developed the expertise required to work as a transcriptionist in various professional settings, ensuring they meet the high demands of employers. Transcription Level 3 Curriculum Module 01: Transcription Level 3 (See full curriculum) Who is this course for? Individuals seeking to develop advanced transcription skills Professionals aiming to specialise in legal, medical, or general transcription Beginners with an interest in transcription or office administration Those looking to enter the transcription industry or freelance market Career Path Medical Transcriptionist Legal Transcriptionist General Transcriptionist Freelance Transcriptionist Virtual Assistant Court Reporter Audio Typist

Learn how to create a supportive and open environment for mental health and wellbeing at work, helping everyone thrive and perform at their best.

Essential self-care for helping professionals New research gives us practical ways to prevent overwhelm or burnout in ourselves and others, manage workplace stress, avoid ‘compassion fatigue’ and much more… Accredited CPD Certificate: 6 hours Length: 1 day (9.15am - 4.00pm GMT) Really interesting and engaging online course with lots of tips to support ourselves and our clientsCOMPLEMENTARY THERAPIST Live Online Training – Join Emily Gajewski on Thursday 11th April 2024 to take some important time out for yourself, or to help those you support. Once you’ve booked your place we will email you confirmation and you will receive details of how to join the Zoom workshop the day before the event. Bonus Recording – the training is recorded, in case anyone experiences technical difficulties on the day, so you will also get a recording for a limited time afterwards to maximise your learning. Can’t make this date? Then please register your interest below – and we’ll email you when a new date is available. To help others effectively, we need to have enough ‘spare capacity’, which means looking after our own wellbeing too – new research shows us how… Why you should take this course When our day-to-day jobs involve continually listening to other people’s emotional difficulties, how do we avoid being overwhelmed by them ourselves or succumbing to compassion fatigue? We are the ‘tool’ of our trade. It could be argued that we have a duty to those we work with to prioritise our own mental health and wellbeing so that we can give them the best possible service. This live online training events shows you how. ‘Burnout’ is commonly defined as a physical and emotional state caused by excessive or overwhelming workplace stress. This is often specifically related to work but of course feelings of burnout can be impacted or compounded by other life events and caring roles too. Even if we know good stress management techniques, this often isn’t enough. Burnout is a very common phenomena in the ‘helping professions’, A 2018 research review paper published in the Journal of Clinical Psychology analysed 30 years of research on this topic, involving 9,000 psychotherapists. Over half of the therapists they sampled reported “moderate-high levels of stress and burnout”. The good news is that burnout, overwhelm and empathy fatigue are not a given of working in roles where we are consistently exposed to others’ emotional pain. New research and insights into ‘buffering’ the impact of this work mean that we can consciously choose to put in safeguards to our own mental wellbeing, whilst also remaining connected and present with our clients. Emily Gajewski’s online course draws on her extensive experience of working as a therapist and clinical supervisor, in the NHS and privately, for over 20 years. Throughout the day she examines the many ways working in the caring professions can impact us personally and gives you a wealth of practical steps you can take to mitigate them. She also covers the most up-to-date guidance on keeping ourselves well and thriving in caring roles and will help you develop a realistic plan for your own continuing wellbeing. Excellent online training…. very insightful and thought provokingHILARY KEARNS, ACUPUNCTURIST What you will learn The latest research on how to prevent burnout in your working life How to identify burnout in ourselves and others – the warning signs you need to look out for Easy, practical steps to protect yourself in stressful work situations How to avoid ‘compassion fatigue’ Evidence based ‘top tips’ for optimal working practices to maintain your own wellbeing The Cycle of Stress – how to ‘work with it’ for optimal health An understanding of vicarious trauma – and how to avoid it Techniques to calm yourself in client sessions when you are ‘triggered’ by something they bring up Understanding the difference between compassion fatigue and empathy fatigue Reducing your own risk of depression when you’re worried about your clients The joy of creating ‘flow’ in our working life Constructive ways to manage difficult feelings that arise as a result of your work Practical techniques for grounding and ‘letting go’ of clients How to safely explore our own areas of vulnerability Useful tips for ongoing stress management What you need to maintain your own mental health How to re-ground yourself if you’re feeling overwhelmed or derailed by a client An opportunity for you to reflect on your own practice and wellbeing, take some time to step back, learn what works for you and how you can create more spare capacity Time to relax, try out techniques and refresh your tools to support your wellbeing and build resilience How to utilise what you’ve learnt to create your own realistic wellbeing plan. Very useful and practical. The term ‘burnout’ is become as over-used as ‘wellbeing’ and ‘stress’. This online course provides clarity on what the term ‘burnout’ means in reality ... with strategies to counter the effectsHEADTEACHER SUPPORT SERVICE COUNSELLOR Course Programme The ‘How to avoid burnout’ live online course starts at 9.15am and runs until 4.00pm. (GMT). 9.15am Join the Zoom meeting 9.30am Understanding Burnout and how to halt the journey towards it 11.00am Comfort break and discussion 11.30am Exploring practical self-care steps that can work for YOU! 1.00pm Lunch break 1.45pm How to manage difficult feelings that arise as a result of our work 2.45pm Comfort break and discussion 3.00pm Creating a plan for your own wellbeing 4.00pm Day ends Who this workshop is suitable for Anyone who works within a role that involves caring for others – including: medical professionals – including GPs and nurses health and social care professionals therapists and mental health workers counsellors educators, teachers professional carers (foster carers and non-paid carers) social workers occupational therapists outreach workers volunteers holistic practitioners etc. This course has been independently accredited by the internationally recognised CPD Standards Office for 6 hours of CPD training. On completion of this training you’ll receive CPD certificates from the College and the CPD Standards Office.

Look at some of the more advanced planning features available in Project. Course overview Duration: 1 day (6.5 hours) Our Project – Advanced Planning and Control course looks at advanced planning and resourcing techniques in Microsoft Project and how to customise your schedule to give better visibility and flexibility. The course is designed for experienced users of Project who have attended our Project Planning and Control introduction course or have equivalent knowledge. You must be confident using Project to build and resource schedules and create task dependencies. Objectives  By the end of the course you will be able to: Work with different types of task Amend resource load on a task Work with multiple resource rates Create custom tables Add custom fields Create calculated fields Add drop down lists in fields Filter and extract information Create new views Export information Content Advanced planning techniques Splitting tasks Task types Spreading work across activities Advanced resourcing techniques Resource types Assignment views Effective dates Work contours Overtime work Using multiple resource rates Creating custom tables Customising tables Adding fields Creating custom fields Adding text, number, date and time fields Using flag fields Defining pick lists Renaming custom fields Creating calculated fields Creating formulas Using graphical indicators Uploading and tracking progress Completing work Completing work per resource Updating tasks Updating the project Working with the status date Rescheduling work Viewing baseline against schedule Project overview statistics Working with filters Building standard filters Building interactive filters Task and resource filters Using highlight filters Creating custom views Creating customised views Customising text styles Using grouping techniques Exporting information Exporting to Excel

Sterile Compounding Preparations Course Overview: This Sterile Compounding Preparations course offers in-depth training on the procedures and techniques required for preparing sterile compounds. Covering essential topics such as universal precautions, the proper use of the Laminar Air Flow Hood (LAF), and the critical role of pharmacy math in compounding, the course provides learners with the foundational knowledge to excel in this specialised field. Emphasising safety, precision, and regulatory compliance, the course ensures that participants are equipped with the necessary skills to meet industry standards. Upon completion, learners will gain confidence in performing sterile compounding tasks and understanding the necessary processes, setting them on the path to a successful career in pharmaceutical preparation. Course Description: This comprehensive course dives deep into the science and procedures behind sterile compounding. Learners will explore critical topics such as universal precautions and the operation of the Laminar Air Flow Hood (LAF), understanding their role in preventing contamination. The course also covers the essential pharmacy math skills required for accurate measurements and compounding. A review of the entire sterile compounding process is included to reinforce the concepts taught throughout the course. Students will gain the knowledge and confidence to apply these practices in real-world settings, enhancing their ability to contribute to the pharmaceutical industry. This course is designed for those looking to specialise in sterile compounding and gain an essential understanding of the industry protocols and safety measures involved. Sterile Compounding Preparations Curriculum Module 01: Introduction Module 02: Universal Precautions Module 03: The Laminar Air Flow Hood (LAF) - 3 Lectures Module 04: Sterile Compounding Pharmaceuticals Demonstrations Module 05: Compounding Pharmacy Math BONUS: REVIEW OF THE STERILE COMPOUNDING PROCESS (See full curriculum) Who is this course for? Individuals seeking to specialise in pharmaceutical compounding. Professionals aiming to advance their skills in sterile compounding. Beginners with an interest in pharmaceutical preparation and safety. Pharmacy technicians or assistants looking to enhance their expertise. Career Path: Sterile Compounding Technician Pharmacy Technician in sterile compounding settings Pharmaceutical Manufacturing Specialist Healthcare Practitioner in clinical settings requiring compounding Pharmaceutical Researcher

Hospitality - Concierge Course Overview: This comprehensive course on Concierge Services equips learners with the essential skills and knowledge required to excel in the hospitality industry. Covering a range of concierge services, from customer care to handling emergency situations, it offers valuable insights into the role of a concierge within various service sectors. Learners will gain a thorough understanding of the necessary skills and principles to provide high-quality service, helping them build a solid foundation for a career in hospitality. By the end of the course, learners will have developed the competencies needed to operate efficiently and professionally within the dynamic environment of hotel and hospitality services. Course Description: The "Hospitality - Concierge" course provides a thorough exploration of the concierge service industry. It covers essential topics, including the various types of services offered by concierges, the required skills for success, and key principles for running a concierge service business. Learners will gain a deep understanding of customer service and the etiquettes required in a professional concierge environment. The course also prepares learners for managing emergency situations in the hospitality industry, ensuring they are well-equipped to handle any challenges that may arise. By completing this course, learners will be prepared for roles in customer service, hotel management, and other areas within hospitality, ensuring a high standard of service in their future careers. Hospitality - Concierge Curriculum: Module 01: Understanding the Service Module 02: Types of Concierge Services Module 03: Necessary Skills for Any Concierge Module 04: Principles for a Concierge Service Business Module 05: Delivering Customer Service Module 06: Concierge Work Environment and Etiquettes Module 07: Emergency Measures for a Hotel Concierge (See full curriculum) Who is this course for? Individuals seeking to start a career in hospitality. Professionals aiming to develop customer service and management skills. Beginners with an interest in concierge services or hotel management. Anyone looking to enhance their understanding of the hospitality sector. Career Path: Hotel Concierge Hospitality Customer Service Representative Front Desk Supervisor Concierge Manager Event Coordinator Travel and Tourism Industry Professional