567 Courses in Cardiff delivered Live Online

This course aims to give the learner the knowledge regarding conditions, causes, signs, symptoms, treatments and risks associated with respiratory diseases.

Update your vaccination / injection certificate online ... Update and renew your Nationally Recognised Qualification - dual accreditation Awards a new current certificate and updates your registration OCN Accredited - Level 4 (foundation degree - FDSc) CPD Accredited Add a further 3 FDSc level credits to your C.V. Includes IM, ID and Sub-Cut Injection methods Complete Part 1 (theory) only to renew your registration Add an optional training kit and full video instructions Include practical training at home with the purchase of our comprehensive Practise@Home Training kit with instructional video tutorial for only £39.95. ​ Add this option at time of booking. ONLY OPEN TO APPLICANTS WHO HAVE PREVIOUSLY COMPLETED GEOPACE VACCINATION COURSE

As the population ages, existing Geriatric services both in primary and secondary care are already over stretched. Referrals to such services could have an impact in delaying cancer treatment in older cancer patients living with frailty or multi-morbidities. This webinar will explore the roles of the MDT such as nurses and allied health professionals in providing Comprehensive Geriatric Assessments for older adults with cancer.

Are you Dotty about Data? Ever wondered how the Senior Leadership Team use clinical data? Want to know why there is so much clicking on SystmOne? Our Director of Clinical Services, Chris Sutcliffe will talk about what our data and patient related information is showing us, how we use it and where we are heading. The session will explore the how and why we collect and collate hospice data, and the key role you play in ensuring that data is valid, reliable, and credible.

This Diabetes Awareness training covers key aspects of diabetes management, ensuring everyone understands the importance of blood sugar control and how to handle emergencies.

Course Overview The Canine First Aid and CPR Course provides essential knowledge and skills to respond to emergencies involving dogs. It covers a range of critical topics, including first aid, CPR, and basic health assessments. This course is designed to empower learners with the confidence to act decisively in a variety of canine emergency situations, enhancing the safety and well-being of pets. Upon completion, learners will gain the ability to handle common canine injuries and medical emergencies, ensuring pets receive the care they need in times of distress. Course Description This course dives deep into key areas of canine health and emergency response. Learners will explore pet first aid, including injury management and common health issues, along with essential CPR techniques for dogs. The course also covers important aspects of pet business practices, giving those interested in the pet care industry a well-rounded understanding. With an engaging and thorough curriculum, learners will develop the skills required to provide immediate assistance to dogs in need, preparing them for any situation that may arise. The course is designed for all levels of learners, from beginners to professionals seeking to expand their knowledge in pet care. Course Modules: Module 01: Pet First Aid Key first aid procedures for dogs Identifying and treating common injuries Basic wound care and infection prevention Module 02: Pet CPR Techniques for canine CPR Recognising signs of cardiac arrest in dogs Step-by-step guide to performing CPR Module 03: Pet Business Essential business practices for pet care professionals Overview of pet care industry trends Marketing and client management for pet businesses (See full curriculum) Who is this course for? Individuals seeking to improve their dog care knowledge. Professionals aiming to expand their skill set in the pet care industry. Beginners with an interest in pet health and emergency care. Pet owners looking to become more confident in handling canine emergencies. Career Path Pet Care Professional Canine Health Advisor Dog Trainer or Behaviourist Veterinary Assistant Pet Business Owner

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with some experience in the field who want to expand or refresh their knowledge and improve their skills. It is also intended for customer service professionals who have taken on, or are looking to assume, greater leadership responsibility. Overview In this course, you will refresh and expand your customer service skill set. You will: Apply fundamental customer service knowledge and skills. Manage your everyday workflow. Take care of customers by assessing their needs, resolving their issues, and encouraging further sales. Deal with challenging customer interactions. Apply customer service leadership skills In this course, you will apply important principles and skills you can use as a customer service professional. In addition to providing basic customer service, you'll also learn important principles and skills that will empower you to solve difficult and challenging customer interactions, encourage further sales, and take on leadership responsibilities. Applying Customer Service Foundations Topic A: Assess Customer Service Basics Topic B: Develop Interpersonal Skills Managing Your Workflow Topic A: Apply Organizational Skills Topic B: Handle Simultaneous Customer Contacts Topic C: Manage Individual Stress Taking Care of Customers Topic A: Maintain Focus on the Issue Topic B: Assess Customers Topic C: Diagnose Customers? Problems Topic D: Educate the Customer Topic E: Resolve Customers? Problems Topic F: Encourage Further Sales Through Service Dealing with Challenging Customer Interactions Topic A: Recognize Difficult Situations Topic B: Work within Your Company Parameters Topic C: Handle a Difficult Interaction Topic D: Overcome Negativity Topic E: Redirect the Customer Topic F: Follow Up on a Challenging Situation Progressing to Leadership Topic A: Lead from Within Your Team Topic B: Address Escalated Customer Issues Topic C: Analyze Customer Service Metrics Additional course details: Nexus Humans Excellence in Customer Service (Advanced) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Excellence in Customer Service (Advanced) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Palliative Facilitator Course Overview This course provides an in-depth exploration of palliative and end-of-life care, equipping learners with the knowledge to support individuals facing terminal illness. Covering a wide range of topics, including illness stages, holistic assessments, and legal considerations, this course offers learners the skills necessary to address the complex needs of patients and their families. Upon completion, learners will be able to apply principles of palliative care with confidence, ensuring dignity, comfort, and respect in the end-of-life process. This course is essential for anyone looking to pursue or advance a career in healthcare or support services related to end-of-life care. Course Description This course delves deeper into the key aspects of palliative and end-of-life care, addressing both the theoretical and practical elements involved in caring for individuals with terminal conditions. Learners will study the stages of illness, conduct holistic assessments, and explore advanced care planning to enhance patient quality of life. Topics include the psychological, emotional, and social needs of patients and their families, as well as the legal aspects of end-of-life care. Through this course, learners will develop essential skills to provide compassionate, informed support to patients in their final stages, while ensuring adherence to best practices and legal requirements. Palliative Facilitator Curriculum Module 01: Introduction to Palliative & End of Life Care Module 02: Identification of the Stage of Illness Module 03: Palliative Care Holistic Assessment Module 04: Advance Care Planning Module 05: Further Support, Training and Development Module 06: Legal Issues (See full curriculum) Who is this course for? Individuals seeking to work in palliative and end-of-life care. Professionals aiming to enhance their career in healthcare or support services. Beginners with an interest in the field of healthcare or social services. Those interested in improving their knowledge of legal and ethical issues in end-of-life care. Career Path Palliative Care Specialist End-of-Life Care Consultant Hospice Care Worker Healthcare Administrator Social Worker in Health and Social Care Bereavement Counsellor

78, 79, 88 and 99 series Handsets & Voicemail Cisco Call Manager (CCM) & Self Care Portal Jabber WebEx Meetings WebEx Training Centre WebEx Events Centre Attendant Console Standard and Advanced Console (ARC) UCCX/UCCE and Finesse Agent & Supervisor CUIC Reporting

The PAM® can make a valuable contribution to assessing a patient’s ability to self care at any given time. This assessment helps support next steps on what would be needed to increase their levels of knowledge, skills and confidence in order to improve their health and wellbeing outcomes. It can be used to tailor interventions to individual needs, significantly increasing the likelihood that people will adopt behaviours that contribute to better health. It can also help commissioners to make available the kinds of interventions needed, especially for those with low levels of activation who have most to gain. Though this course is offered to you fully funded, please make every effort to attend once you have enrolled, or make us aware so that someone else may benefit. Thank you!