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Duration 5 Days 30 CPD hours This course is intended for Security Professionals working with Kubernetes Clusters Container Orchestration Engineers DevOps Professionals Overview In this course, students will learn and practice essential Kubernetes concepts and tasks in the following sections: Cloud Security Fundamentals Cluster Hardening System Hardening Minimize Microservice Vulnerabilities Supply Chain Security Disaster Recovery Secure Back-up and Restore This class prepares students for the Certified Kubernetes Security Specialist (CKS) exam. Kubernetes is a Cloud Orchestration Platform providing reliability, replication, and stabilitywhile maximizing resource utilization for applications and services. By the conclusion of this hands-on, vendor agnostic training you will be equipped with a thorough understanding ofcloud security fundamentals, along with the knowledge, skills and abilities to secure a Kubernetes cluster, detect threats, and properly resolve a security catastrophe. This courseincludes hands-on instruction which develops skills and knowledge for securing container-based applications and Kubernetes platforms, during build, deployment, and runtime. We prioritizecovering all objectives and concepts necessary for passing the Certified Kubernetes Security Specialist (CKS) exam. You will be provided the components necessary to assemble your ownhigh availability Kubernetes environment and harden it for your security needs. Learning Your Environment Underlying Infrastructure Using Vim Tmux Cloud Security Primer Basic Principles Threat Analysis Approach CIS Benchmarks Securing your Kubernetes Cluster Kubernetes Architecture Pods and the Control Plane Kubernetes Security Concepts Install Kubernetes using kubeadm Configure Network Plugin Requirements Kubeadm Basic Cluster Installing Kubeadm Join Node to Cluster Kubeadm Token Manage Kubeadm Tokens Kubeadm Cluster Upgrade Securing the kube-apiserver Configuring the kube-apiserver Enable Audit Logging Falco Deploy Falco to Monitor System Calls Enable Pod Security Policies Encrypt Data at Rest Encryption Configuration Benchmark Cluster with Kube-Bench Kube-Bench Securing ETCD ETCD Isolation ETCD Disaster Recovery ETCD Snapshot and Restore Purge Kubernetes Purge Kubeadm 3Purge Kubeadm Image Scanning Container Essentials Secure Containers Creating a Docker Image Scanning with Trivy Trivy Snyk Security Manually Installing Kubernetes Kubernetes the Alta3 Way Deploy Kubernetes the Alta3 Way Validate your Kubernetes Installation Sonobuoy K8s Validation Test Kubectl (Optional) Kubectl get and sorting kubectl get kubectl describe Labels (Optional) Labels Labels and Selectors Annotations Insert an Annotation Securing your Application Scan a Running Container Tracee Security Contexts for Pods Understanding Security Contexts AppArmor Profiles AppArmor Isolate Container Kernels gVisor Pod Security Pod Security Policies Deploy a PSP Pod Security Standards Enable PSS Open Policy Agent (OPA) Admission Controller Create a LimitRange Open Policy Agent Policy as Code Deploy Gatekeeper User Administration Contexts Contexts Authentication and Authorization Role Based Access Control Role Based Access Control RBAC Distributing Access Service Accounts Limit Pod Service Accounts Securing Secrets Secrets Create and Consume Secrets Hashicorp Vault Deploy Vault Securing the Network Networking Plugins NetworkPolicy Deploy a NetworkPolicy mTLS Linkerd mTLS with istio istio Threat Detection Active Threat Analysis Host Intrusion Detection Deploy OSSEC Network Intrusion Detection Deploy Suricata Physical Intrusion Detection Disaster Recovery Harsh Reality of Security Deploy a Response Plan Kasten K10 Backups Deploy K10

Duration 5 Days 30 CPD hours This course is intended for This course is designed for professionals in the following job roles: Network security engineer CCNP Security candidate Channel Partner Overview After taking this course, you should be able to: Introduce site-to-site VPN options available on Cisco router and firewalls Introduce remote access VPN options available on Cisco router and firewalls Review site-to-site and remote access VPN design options Review troubleshooting processes for various VPN options available on Cisco router and firewalls The Implementing Secure Solutions with Virtual Private Networks (SVPN) v1.0 course teaches you how to implement, configure, monitor, and support enterprise Virtual Private Network (VPN) solutions. Through a combination of lessons and hands-on experiences you will acquire the knowledge and skills to deploy and troubleshoot traditional Internet Protocol Security (IPsec), Dynamic Multipoint Virtual Private Network (DMVPN), FlexVPN, and remote access VPN to create secure and encrypted data, remote accessibility, and increased privacy. Course Outline Introducing VPN Technology Fundamentals Implementing Site-to-Site VPN Solutions Implementing Cisco Internetwork Operating System (Cisco IOS©) Site-to-Site FlexVPN Solutions Implement Cisco IOS Group Encrypted Transport (GET) VPN Solutions Implementing Cisco AnyConnect VPNs Implementing Clientless VPNs Lab Outline Explore IPsec Technologies Implement and Verify Cisco IOS Point-to-Point VPN Implement and Verify Cisco Adaptive Security Appliance (ASA) Point-to-Point VPN Implement and Verify Cisco IOS Virtual Tunnel Interface (VTI) VPN Implement and Verify Dynamic Multipoint VPN (DMVPN) Troubleshoot DMVPN Implement and Verify FlexVPN with Smart Defaults Implement and Verify Point-to-Point FlexVPN Implement and Verify Hub and Spoke FlexVPN Implement and Verify Spoke-to-Spoke FlexVPN Troubleshoot Cisco IOS FlexVPN Implement and Verify AnyConnect Transport Layer Security (TLS) VPN on ASA Implement and Verify Advanced Authentication, Authorization, and Accounting (AAA) on Cisco AnyConnect VPN Implement and Verify Clientless VPN on ASA

Duration 5 Days 30 CPD hours This course is intended for Built for IT Professionals with extensive networking and Citrix ADC experience. This course is built for IT Professionals who are responsible for defining the overall structure or architecture of a Citrix networking environment. This course encompasses advanced Citrix networking configurations and leading Citrix design principles. Overview How to identify and prioritize business drivers, constraints, and requirements using the Citrix Consulting methodology Assess environment requirements and learn to apply leading design principles to address them in a multi-site Citrix ADC deployment Apply advanced authentication and load balancing principles In this expert level 5-day training course you will be exposed to advanced networking and Citrix ADC concepts and configurations. Through lecture, lab exercises, and real-world case studies, you will learn to look critically at environment requirements, constraints, and business drivers to create a complex Citrix networking solution. Topics to be covered in this course include multi-site and multitenant deployments, advanced authentication and load balancing, and automation and orchestration and advanced troubleshooting. This training will also prepare you for the Citrix Certified Expert in Networking (CCE-N) exam. Module 1: Networking Methodology and Assessment Understanding the Citrix methodology Business Drivers and Requirementrs User Segmentation Application Assessment Capabilities Assessment Module 2: Citrix Networking Deployment Architecture and Topology Multi-Site Deployments Multi Tennant Infrastructure Cloud Deployments High Availability Citrix ADC Double-Hop Scenarios Secure Web Gateway Module 3: Advanced Authentication and Authorization Authorization Policies Access Policies Advanced Authentication Options Multi-Factor Authentication nFactor Authentication AAA Session Management Module 4: Citrix ADC Security Authorization Pre-authentication and Endpoint Analysis Scans Protection against Layer 4-7 Attacks Web App Firewall Module 5: Citrix Gateway Configuration Considerations ICA Proxy Configuration VPN Access Clientless Access Split Tunneling RDP Proxy Deployment and Configuration Module 6: Advanced Load Distribution and Link Load balancing Advanced Load Balancing Advanced Load Balancing Link Load Balancing Firewall Load Balancing Microsoft Exchange Load Balancing Advanced Global Server Load Balancing Global Server Load Balancing Persistence DNS, Policies, Expressions, Actions, and Views GSLB Monitoring and Considerations Module 7: Application Delivery Management Automation and Orchestration Application Delivery Management Outbound Traffic Dashboard Automation Orchestration Configuration Jobs Configuration Audit NITRO API StyleBooks (Net-new)

Duration 5 Days 30 CPD hours This course is intended for This course is designed for technical professionals who need to know how to deploy and manage a Cisco Firepower NGIPS in their network environment. Security administrators Security consultants Network administrators System engineers Technical support personnel Channel partners and resellers Overview After taking this course, you should be able to: Describe the components of Cisco Firepower Threat Defense and the managed device registration process Detail Next-Generation Firewalls (NGFW) traffic control and configure the Cisco Firepower system for network discovery Implement access control policies and describe access control policy advanced features Configure security intelligences features and the Advanced Malware Protection (AMP) for Networks implementation procedure for file control and advanced malware protection Implement and manage intrusion and network analysis policies for NGIPS inspection Describe and demonstrate the detailed analysis techniques and reporting features provided by the Cisco Firepower Management Center Integrate the Cisco Firepower Management Center with an external logging destination Describe and demonstrate the external alerting options available to Cisco Firepower Management Center and configure a correlation policy Describe key Cisco Firepower Management Center software update and user account management features Identify commonly misconfigured settings within the Cisco Firepower Management Center and use basic commands to troubleshoot a Cisco Firepower Threat Defense device This course shows you how to deploy and use Cisco Firepower© Next-Generation Intrusion Prevention System (NGIPS). This hands-on course gives you the knowledge and skills to use the platform features and includes firewall security concepts, platform architecture and key features; in-depth event analysis including detection of network-based malware and file type, NGIPS tuning and configuration including application control, security intelligence, firewall, and network-based malware and file controls; Snort© rules language; file and malware inspection, security intelligence, and network analysis policy configuration designed to detect traffic patterns; configuration and deployment of correlation policies to take action based on events detected; troubleshooting; system and user administration tasks, and more. This course helps you prepare to take the exam, Securing Networks with Cisco Firepower (300-710 SNCF), which leads to CCNP Security and Cisco Certified Specialist ? Network Security Firepower certifications. The 300-710 SNCF exam has a second preparation course as well, Cisco© Securing Networks with Cisco© Firepower Next Generation Firewall (SSNGFW). You can take these courses in any order. Course Outline Cisco Firepower Threat Defense Overview Cisco Firepower NGFW Device Configuration Cisco Firepower NGFW Traffic Control Cisco Firepower Discovery Implementing Access Control Policies Security Intelligence File Control and Advanced Malware Protection Next-Generation Intrusion Prevention Systems Network Analysis Policies Detailed Analysis Techniques Cisco Firepower Platform Integration Alerting and Correlation Policies Performing System Administration Troubleshooting Cisco Firepower

Duration 3 Days 18 CPD hours This course is intended for This course is intended for the following technical professionals who need to use advanced features of fiber optics technology: System installers System integrators System administrators Network administrators Solutions designers Overview After taking this course, you should be able to: Perform the ONS 15454 MSTP node turn-up procedure Describe first generation mesh topologies Describe the Optical Channel Network Connection (OCHNC) prerequisite requirements for provisioning circuits in an ONS 15454 MSTP network Describe the ONS MSTP advanced protocols Describe the OCHNC circuit provisioning for Single Module (SM) Reconfigurable Optical Add-Drop Multiplexer (ROADM) rings Describe the Any-Rate Muxponder Crossponder (AR MXP/XP) cards Describe how the Pseudo Command Line can be used to configure muxponder cards Identify the advantages G.709 encapsulation brings to optical transponder cards Install and provision the Any Rate cards Describe the 100-Gbps and 200-Gbps cards Describe the NCS 2000 400-Gbps Xponder line card and how it is configured Describe the SM ROADM (SMR)-based configurations Describe the 10-Gbps transponder and muxponder cards List the 10GE_XP and GE_XP card options Describe ingress policing and basic egress queuing strategies, and implement the customer QoS scheme into the ONS 15454 crossponder network Identify the principles of Ethernet related to the operation of Cisco optical networking products Configure the 10GE_XP/XPE and GE_XP/XPE cards, install Layer 1 circuits, and read the performance counters for Layer 1 Gigabit Ethernet circuits Turn up an encrypted network and test to ensure that information being passed is secure Add a node to an existing DWDM ring Describe problems with interconnecting circuits between rings, the ONS 15454 MSTP 80-channel manual Multiring feature, and hardware components Describe the ONS 15454 MSTP Troubleshooting Guide The Cisco Optical Technology Advanced (OPT300) v2.0 course gives you the skills you need to deploy advanced features of the Cisco© Optical Networking Services (ONS) 15454 Multiservice Transport Platform (MSTP) and Cisco Network Convergence System (NCS) 2000 Series. In this course you?ll learn to how to use the Cisco Transport Planner Design Tool to create network topologies and advanced network topologies. You will learn how to use advanced Dense Wavelength Division Multiplexing (DWDM) features such as G.709 encapsulation, generic framing protocol G.7041, Layer 1 circuits, Quality of Service (QoS), crossponder networks using T1 over Ethernet, and encryption. Course Outline Cisco Transport Planner Design Tool First-Generation Mesh Topologies Ochnc In A Mesh Network Advanced Protocols Any Rate Muxponder And Crossponders 100-Gbps And 200-Gbps Transponders And Muxponders Cisco Ncs 2000 400-Gbps Xponder Line Card Cisco 10G Web Security Essentials (Wse) Network Encryption Card Adding A New Location With Cisco Transport Planner (Ctp) And Cisco Transport Controller (Ctc) Crossponders And Layer 1 Networks Crossponders And Layer 2 Networks Troubleshooting

Duration 5 Days 30 CPD hours This course is intended for This course is designed for technical professionals who need to know how to deploy Cisco ASR 9000 Series routers in their network environment. The primary audience for this course includes: System engineers Technical support personnel Channel partners, resellers Overview After taking this course, you should be able to: List and describe the major features and benefits of a Cisco ASR 9000 Series router List and describe the major features and benefits of the Cisco 64-Bit IOS XR operating system Understand data flow through the Cisco ASR 9000 Series router Configure Cisco ASR 9000, back out of configuration changes, and restore older versions of the configuration Install the Cisco IOS XR 64-Bit Software operating system, package information envelopes, and software maintenance updates Enable multicast routing on a Cisco ASR 9900 Series router Configure Layer 3 VPN services Configure Ethernet link bundles Configure local Ethernet Line (E-Line) Layer 2 VPN (L2VPN) Configure Ethernet over Multiprotocol Label Switching (EoMPLS) E-Line L2VPN Configure EoMPLS with pseudowire backup Configure local Ethernet LAN(E-LAN) L2VPN Describe Virtual Private LAN Service (VPLS) L2VPN Describe VPLS with Border Gateway Protocol (BGP) autodiscovery Configure service-based Connectivity Fault Management (CFM) Configure Layer 2 multicast features Describe basic QoS implementation Describe how to configure and verify network Virtualization (nV) on the ASR 9000 series The Cisco Aggregation Services Router 9000 Series Essentials (ASR9KE) v6.0 course introduces you to the features and functions of the Cisco© Aggregation Services Router (ASR) 9000 Series platforms. Through a combination of lecture and hands-on labs, you will gain an understanding of all major aspects of the platform, including hardware, Layer 2 and Layer 3 services, routing protocols including Segment Routing, Layer 2 and Layer 3 multicast, Quality of Service (QoS) features, and network virtualization. The course investigates Cisco Internetworking Operating System (IOS) XR 64-Bit Linux-based feature parity in the environment, as well as how to install Cisco IOS© XR 64-Bit software packages. Cisco ASR 9000 Series Hardware Examining the Cisco ASR 9000 Series Chassis Examining the Cisco ASR 9000 Series Architecture Examining the Route Switch Processor/ Route Processor (RSP/RP) Functions and Fabric Architecture Examining the Cisco ASR 9000 Series Line Card Examining the Cisco ASR 9000 Power Subsystems Cisco IOS XR 64-Bit Software Architecture and Linux Fundamentals Cisco IOS XR 64-Bit Software Fundamentals Cisco ASR 9000 IOS XR 64-Bit vs. 32-Bit Exploring Linux Fundamentals Cisco IOS XR 64-Bit Software Installation Examining Resource Allocations and Media Mappings Migrating to Cisco IOS XR 64-Bit Software Performing Disaster Recovery Installing Software Packages Cisco IOS XR 64-Bit Software Configuration Basics Configuring Cisco IOS XR 64-Bit Basic Operations Cisco IOS XR 64-Bit Initial Configuration Reviewing the Configuration Cisco IOS XR 64-Bit Software Routing Protocols Exploring Intermediate System to Intermediate System (IS-IS) Exploring OSPF Exploring BGP Exploring Routing Protocol for LLN Multicast Routing Exploring Multicast Routing Exploring Protocol Independent Multicast (PIM) Cisco Multiprotocol Label Switching Examining the MPLS Forwarding Infrastructure Implementing the MPLS Label Distribution Protocol (LDP) Cisco IOS XR 64-Bit Segment Routing Segment Routing Concepts Interior Gateway Protocol Segment Routing (IGP SR) Control Plane Overview Prefix and Adjacency Segment IDs (SIDs) SR IS-IS Multi-Level and OSPF Multi-Area IS-IS SR Configuration and Verification OSPF SR Configuration and Verification Layer 3 VPNs Examining L3VPNs Exploring L3VPN Control and Data Flow Configuring L3VPNs Verifying the L3VPN Operation Cisco ASR 9000 Layer 2 Architecture Examining Carrier Ethernet and Flexible Ethernet Edge Comparing Layer 2 and Layer 3 VPNs Examining the ASR 9000 Layer 2 Infrastructure and Ethernet Flow Points (EFPs) Layers 2 and 3 Coexistence and VLAN Tag Manipulation Exploring the Layer 2 Network Infrastructure Point-to-Point Layer 2 Services Point-to-Point Alternating Current-Alternating Current (AC-AC) and Attachment Circuit Redundancy Point-to-Point AC-Pseudowire (PW) Cross-Connect Examining Pseudowire Redundancy and Resiliency Layer 2 Multicast Examining the Cisco ASR 9000 Series Multicast Implementing Multicast Quality of Service QoS Basics and the Modular QoS CLI (MQC) Mode Layer 2 QoS Example

Duration 3 Days 18 CPD hours This course is intended for This course is designed for technical professionals who need to know how to deploy a Cisco NCS 2000 Series Dense Wavelength-Division Multiplexing (DWDM) network with Flex Spectrum. The primary audience for this course includes: Designers Systems engineers and implementation staff Network operations center personnel Technical support personnel who are involved with the deployment, operations, and maintenance of the Cisco NCS 2000 Series Channel partners and resellers Overview After taking this course, you should be able to: Describe the hardware and components required and used with the Flex Spectrum feature Design optical networks in the Cisco Transport Planner software Install the hardware, including multishelf nodes Perform node turn-up and create circuits using the Cisco Transport Controller software Configure optical networks with multidegree ROADM multishelf nodes Configure optical networks with colorless, contentionless, omnidirectional, and MPO cross-connect advanced features Describe and configure the NCS 2000 400-Gbps Xponder line card Add a node to an existing DWDM ring Describe the NCS 2000 Troubleshooting Guide Use the features and documentation with Transport Controller to perform maintenance, testing, and basic troubleshooting The Cisco NCS2000 Deploying 96-Channel Flex Spectrum (OPT201) v3.0 course shows you how to plan, configure, and control optical networks using the Cisco© Network Convergence System (NCS) 2000 series Flex Spectrum platform.The course teaches you how to design Flex Spectrum networks with multi-degree Reconfigurable Optical Add-Drop Multiplexer (ROADM) multi-shelf nodes using the Cisco Transport Planner (CTP) software. Course Outline DWDM and Flex Spectrum Foundation NCS 2000 Chassis and Cards Design ROADM Networks with CTP Hardware Installation and Multishelf Node Turn-Up and Circuit Creation Advanced Feature Networks and Circuits Testing, Maintenance, and Basic Troubleshooting Spectrum Switched Optical Network

Duration 5 Days 30 CPD hours This course is intended for Typical candidates for this course are IT Professionals who will deploy and manage networks based on HPE's ArubaOS-CX switches. Overview After you successfully complete this course, expect to be able to: Use NetEdit to manage switch configurations Use the Network Analytics Engine (NAE) to implement scripting solutions to provide for proactive network management and monitoring Compare and contrast VSX, VSF, and backplane stacking Explain how VSX handles a split-brain scenario Implement and manage a VSX fabric Define ACLs and identify the criteria by which ACLs select traffic Configure ACLs on AOS-CX switches to select given traffic Apply static ACLs to interfaces to meet the needs of a particular scenario Examine an ACL configuration and determine the action taken on specific packets Deploy AOS-Switches in single-area and multi-area OSPF systems Use area definitions and summaries to create efficient and scalable multiple area designs Advertise routes to external networks in a variety of OSPF environments Promote fast, effective convergence during a variety of failover situations Use virtual links as required to establish non-direct connections to the backbone Implement OSFP authentication Establish and monitor BGP sessions between your routers and ISP routers Advertise an IP block to multiple ISP routers Configure a BGP router to advertise a default route in OSPF Use Internet Group Management Protocol (IGMP) to optimize forwarding of multicast traffic within VLANs Describe the differences between IGMP and IGMP snooping Distinguish between PIM-DM and PIM-SM Implement PIM-DM and PIM-SM to route multicast traffic Implement Virtual Routing Forwarding (VRF) policies to contain and segregate routing information Create route maps to control routing policies Understand the use of user roles to control user access on AOS-CX switches Implement local user roles on AOS-CX switches and downloadable user roles using a ClearPass solution Implement 802.1X on AOS-CX switch ports Integrate AOS-CX switches with an Aruba ClearPass solution, which might apply dynamic role settings Implement RADIUS-based MAC Authentication (MAC-Auth) on AOS-CX switch ports Configure captive portal authentication on AOS-CX switches to integrate them with an Aruba ClearPass solution Combine multiple forms of authentication on a switch port that supports one or more simultaneous users Configure dynamic segmentation on AOS-CX switches This course teaches you the advanced skills necessary to implement and operate enterprise level Aruba campus switching solutions. You will build on the skills you learned at the Associate level to configure and manage modern, open standards-based networking solutions using Aruba's OS-CX routing and switching technologies. In this course, participants learn about ArubaOS-CX switch technologies including: securing port access with Aruba's dynamic segmentation, redundancy technologies such as Multiple Spanning Tree Protocol (MSTP), link aggregation techniques including Link Aggregation Protocol (LACP) and switch virtualization with Aruba?s Virtual Switching Extension (VSX) and Aruba's Virtual Switching Framework (VSF). This course is approximately 50% lecture and 50% hands-on lab exercises. Introduction to Aruba Switching Switches overview Architectures NetEdit Overview Centralized configuration Switch groups/templates AOS-CX mobile App Network Analytics Engine (NAE) Overview Configuration Core NAE feature lab sflow, local mirror, remote mirror VSX VSF vs. VSX: access and Agg/core design Stacking review VSF and uni/multi packet forwarding Stack fragments / split brain VSX Overview: roles, control, data, management planes VSX components (ISL, Keepalive, VSX LAG, Active Gateway, Active-Forwarding, Link Delay) Split Brain scenario Upstream Connectively Options (ROP single VRF, SVIs with multiple VRF, VSX Lag SVIs with multiple VRFs) Upstream/Downstream unicast traffic flow (South-North and North-South) VSX Configuration: VSX and Active Gateway VSX firmware updates ACLs Overview: types, components MAC ACL, Standard ACL, Extended ACL, Classifier-based Policies Configuration: wildcard bits, logging, pacl, vacl, racl Advanced OSPF Review basic OSPF Multi area: setup and aggregation Area-Types Stub, Totally Stub, NSSA, Totally NSSA External routes OSPF tuning: costs, bfd, gr, auth, vrrp, virt link BGP Overview: i/e bgp, as numbers Best path selection Configuration: route announcement Route filtering to prevent transit as IGMP Overview Querier Snooping Unknown multicasts Multicast Routing: PIM Overview PIM DM 802.1X Authentication Overview: roles, requirements, coa, accounting Dynamic port configuration: avp, acl, qos, VLAN Port-based vs. user-based: examples Radius service tracking, critical VLAN MAC Authentication Overview: Use cases Radius-based MAC Auth Dynamic Segmentation Leverage dynamic segmentation features Configure tunneled-node on AOS-CX switches Describe when and how to configure PAPI enhanced security, high availability, and fallback switching for tunneled-node Quality of Service Overview VoQ (Virtual Output Queue) QOS: queueing, QOS marks, dot1p, dscp Trust levels QOS configuration: port, VLAN, policies Interaction with user roles Queue configuration Rate limiters LLDP-MED Additional Routing Technologies VRF - Management VRF PBR MDNS PIM SM Capitve Portal Authentication Overview of guest solutions Built-in web auth ClearPass redirect with CPPM

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Duration 4 Days 24 CPD hours This course is intended for The primary audience for this course is as follows: Phone Network Administrators Phone Network Engineers Data System Administrators Entry-level Network Engineers Channel Partners/Resellers, Customers, Employees Overview Describe the Cisco Unified Communications Manager network, service, and features Understand the importance of and configuration of redundancy and high availability in the enterprise network Describe user configuration and the user web interface Explain basic phone options and the use of BAT Explain the route plan and on-net/off-net calling Describe the various media resources, including conferencing and MOH Describe the basic phone features and use of hunt groups Administering Cisco Unified Communications Manager (ACUCM) v12.0 is a 3-day training program that provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System. The Cisco IT training course teaches the concepts of IP telephony based in system administration, including its function, features, and configuration. This is an entry-level IP telephony course that begins with the basic concepts of IP telephony and very quickly moves the learner forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources, and phone features, which are all important to supporting IP telephony in the enterprise network. The course focuses on Cisco Unified Communications Manager version v12.x.The course is geared to individuals that will be using and managing the system and performing administration for Level 1 and Level 2 support. Level 1 support is geared toward supporting phone users and making moves, adds, and changes to the desktop phone environment. Level 2 support is oriented to supporting changes in the organization, such as opening new office locations or relocating departments. The Cisco training course does not cover issues of initial deployment, new cluster deployment or international deployments. Also, the course does not cover issues with the underlying network that involves routers, switches, or Cisco IOS software configuration. Exploring IP Telephone Traditional Voice versus IP Telephony Clustering Overview Intracluster Communications Cisco Unified Communications Manager Clusters Clustering Options Platform Requirements Describing Deployment Models Single-Site Deployment Centralized Call-Processing Deployment Distributed Call-Processing Deployment Distributed Single-Cluster Call-Processing Deployment Hybrid Call-Processing Deployment New Advanced Multicluster Options Understanding Advanced Multisite Features Need for CAC Deploying AAR Survivable Remote Site Telephony SRST Failover Logging in to Cisco Unified Communications Manager Logging In to Cisco Unified CM Administration and Cisco Unified Serviceability Logging In to Cisco Unified Operating System Administration and the DRS Navigation Menu Command-Line Interface Examining Basic Server Configuration Server Configuration?Eliminating DNS Reliance Configuring Enterprise Parameters Describing Multilevel Administration Configuring Multilevel Administration Creating End Users Creating Roles Creating User Groups Assigning Users to User Groups Configuring DRS Backup and Restore Procedures DRS Backup Procedures DRS Restore Procedures Understanding User Configuration Understanding User Management Configuring Users Using the User Web Pages Understanding the User Web Pages Using the User Web Pages Configuring System Parameter Cisco Unified CM Configuration Cisco Unified Communications Manager Group Configuration Phone NTP Configuration Date/Time Group Codecs and Regions Location Configuration Device Pool Configuration DHCP Service Configuration Device Defaults Configuration Clusterwide Parameters Licensing Supporting Cisco Unified IP Phones Cisco Unified IP Phones Overview Specialized Cisco Unified IP 7900 Series Phones Phone Button Templates Softkey Templates Exploring Phone Registration and IP Phone Communications Cisco Unified IP Phone Registration Cisco Unified IP Phone Configuration Utilizing the Bulk Administration Tool (BAT) Overview of Cisco Unified Communications Manager BAT Cisco Unified Communications Manager TAPS Implementing Dial Plan Connectivity Organizational Dial Plan Trunks Gateways Creating Route Plans Dial Plan Overview Route Pattern Overview Digit Collection Call Routing Configuring Transition Patterns and Route Filters Translation Patterns The 9.@ Pattern Route Filters Implementing Digit Manipulation Discard Digits Instruction Transformation Masks Route Plan Report Defining Class of Control Overview of Class of Control Partitions CSS Configuration PLAR Application Using Class of Control Features Call Restriction Time of Day Routing Traditional vs. Line/Device Approach Defining Media Resources Overview of Media Resources Conference Bridge Media Termination Points Transcoder Music on Hold Annunciator Exploring Media Resource Management MRG Management Configuring MRGs Configuring MRGLs Describing Basic Features Call Park Call Pickup Cisco Call Back Shared Lines with Barge and Privacy Exploring Hunt Groups Hunt Group Overview Line Group Configuration Hunt List Configuration Hunt Pilot Configuration Final Forwarding Describing Phone Services Cisco IP Phone Services Cisco Phone Services Configuration