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Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support

Designed for professional B2B salespeople to develop a modern approach to winning business

This one-day course focuses on issues such as writing formulas and accessing help while writing them, and taking formulas to the next level by nesting one inside another for a powerful formula result. It also looks at ways of analysing data with reports, summarised by varying criteria. A range of time-saving tips and tricks are shared. This course will help participants: Calculate with absolute reference Group worksheets Link to tables Use the function library effectively Get to grips with the logical IF function Use conditional formatting Create pivot table reports Use data validation Master the VLOOKUP function 1 Calculating with absolute reference The difference between a relative and absolute formula Changing a relative formula to an absolute Using $ signs to lock cells when copying formulas 2 Grouping worksheets Grouping sheets together Inputting data into multiple sheets Writing a 3D formula to sum tables across sheets 3 Linking to tables Linking to a source table Using paste link to link a table to another file Using edit links to manage linked tables 4 The function library Benefits of writing formulas in the function library Finding the right formula using insert function Outputting statistics with COUNTA and COUNTBLANK Counting criteria in a list with COUNTIFS 5 Logical IF Function Outputting results from tests Running multiple tests for multiple results The concept of outputting results from numbers 6 Conditional formatting Enabling text and numbers to standout Applying colour to data using rules Managing rules Copying rules with the format painter 7 View side by side Comparing two Excel tables together Comparing two sheets together in the same file 8 Pivot table reports Analysing data with pivot tables Managing a pivot table's layout Outputting statistical reports Controlling number formats Visualising reports with pivot charts Inserting slicers for filtering data 9 Data validation Restricting data input with data validation Speeding up data entry with data validation 10 VLOOKUP function Best practices for writing a VLOOKUP A false type lookup A true type lookup Enhance formula results with IFNA 11 Print options Getting the most from print Printing page titles across pages Scaling content for print

Duration 1 Days 6 CPD hours This course is intended for To ensure success, students should have completed Excel Essentials and Excel Functions Including Pivot Tables and Lookups or have the equivalent knowledge and experience. Overview Upon successful completion of this course, students will understand the programming environment of Visual Basic for applications and know how to create custom procedures and functions that can expand their ability to use Excel more effectively. This course is intended for the experienced Excel users that want to gain knowledge of visual basic for applications (VBA). Introduction to Macros Recording Macros Absolute and Relative How to Run a Macro Basics of Code Writing The VBA Environment (the ?VBE? window) Essential Tips, Tricks, Shortcuts Understanding VBA and Best Practice Crucial VBA Objects and Structures Variables and Data Types Conditionals (If, Select Case) Loops (For, Do) Interaction Interact with Data, Sheets, the Excel Application Interact with User (Message Box, Input Box) Errors Run Editing Debuging Handeling Errors Additional course details: Nexus Humans Excel - VBA Bootcamp training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Excel - VBA Bootcamp course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Join us for an inspiring online event where we'll explore the power of purpose in our lives. Discover how finding your purpose can bring clarity, fulfillment, and direction. Reduce stress and gain balance and perspective as you focus on what really matters to you and aligns with your core values.

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Duration 3 Days 18 CPD hours This course is intended for The intended audience for this course is experienced web developers who are new to User Experience (UX) and Responsive Design principles. These professionals typically have a solid understanding of front-end development technologies such as HTML, CSS, and JavaScript but seek to expand their skillset to create more user-centric, adaptable, and accessible web experiences. Roles that would benefit from this course include: Front-end Web Developers Full-stack Developers Web Designers Team Leads and Project Managers Freelance Web Developers Overview Working in a hands-on learning environment led by our expert UX coach, you'll learn to: Understand and apply UX principles and user-centered design processes: Participants will learn to identify the needs and preferences of users, create user personas, and apply UX best practices to develop intuitive, user-friendly web experiences. Design and implement responsive web layouts: Participants will gain the skills to create fluid grid layouts, use flexible images, and apply media queries to design web pages that adapt seamlessly across various devices and screen sizes. Optimize web performance for responsive designs: Participants will learn techniques to improve website performance, including image optimization, responsive images, and minification and concatenation of assets, ensuring a fast and smooth user experience across devices. Implement accessible web designs: Participants will understand the importance of accessibility in web design and learn to apply WCAG principles and accessible design patterns to create websites that are usable by a wide range of users, including those with disabilities. Collaborate effectively with designers, developers, and stakeholders: Participants will gain insights into design collaboration and handoff processes, enhancing their ability to communicate design decisions, provide and receive feedback, and work efficiently with team members and clients. In today's fast-paced digital world, user-centric and adaptable websites are no longer a luxury ? they're a necessity. By embracing UX and responsive design, you'll unlock the potential to elevate your websites, boosting user satisfaction and engagement. This, in turn, leads to higher conversion rates and a stronger online presence for your clients or organization, as well as better collaboration within your team, bridging the gap between designers, developers, and stakeholders.UX Design & Responsive Design for Experienced Web Developers is a three day, engaging hands-on workshop designed to equip you with the latest skills and best practices in User Experience (UX) and Responsive Web Design required to create seamless, user-friendly websites that adapt effortlessly across devices. This course will immerse you in the latest skills, best practices, and hands-on activities, empowering you to create exceptional, accessible websites that excel across devices and captivate users. Throughout the program you?ll explore the fundamentals of UX and responsive design, including user-centered design processes, mobile-first and desktop-first approaches, and design techniques for various devices and screen sizes. You'll gain practical experience creating responsive layouts, optimizing performance, and implementing accessible web designs, all while leveraging popular frameworks and design tools. You'll also gain valuable insights into performance optimization, accessibility, and collaboration strategies, ensuring you have the complete toolkit to excel in your field.By the end of this workshop, you?ll have gained a solid understanding of UX and responsive design principles, as well as hands-on experience in applying these concepts to real-world projects. You?ll be able to create more user-friendly, responsive, and accessible websites, and collaborate more effectively with your design and development teams. Introduction to UX and Responsive Design: Understanding User Experience What is UX? Importance of UX in web development UX principles and best practices User-centered design process Responsive Web Design Basics What is Responsive Web Design? Importance of Responsive Design in modern web development Fluid grid layout, flexible images, and media queries Hands-on Activity: Creating a Responsive Layout Designing a simple responsive layout using HTML, CSS, and media queries Breakdown and explanation of the code Testing responsiveness across different devices Mobile-first vs. Desktop-first Approaches Pros and cons of each approach Deciding which approach to use Designing for Different Devices and Screen Sizes Common breakpoints and device considerations Accessibility and usability across devices Typography, color, and other design elements in responsive design Hands-on Activity: Designing for Different Devices Modifying the previously created responsive layout to optimize for various devices Discussion and feedback on designs Advanced UX and Responsive Design Techniques: UX Research and Testing Importance of UX research Usability testing and user feedback A/B testing and heatmaps Navigation and Information Architecture Designing effective and user-friendly navigation Organizing content and information Common navigation patterns in responsive design Hands-on Activity: Designing Navigation for Responsive Websites Adding navigation elements to the previously created responsive layout Testing navigation on different devices and screen sizes Discussion and feedback on navigation designs Responsive Web Design Frameworks and Tools Overview of popular frameworks (Bootstrap, Foundation, etc.) Pros and cons of using frameworks Introduction to design tools (Sketch, Figma, Adobe XD) Hands-on Activity: Exploring Frameworks and Tools Experimenting with a chosen framework or design tool Redesigning the responsive layout using the selected framework/tool Sharing experiences and discussing the benefits and drawbacks UX and Responsive Design Best Practices: Design Patterns and UI Components Common design patterns in responsive web design Designing reusable UI components Consistency and usability in UI components Performance Optimization Importance of performance in responsive design Image optimization and responsive images Minification and concatenation of assets Hands-on Activity: Optimizing Performance (1.5 hours) Applying performance optimization techniques to the responsive layout Testing the improvements in performance Sharing results and discussing best practices Accessibility in UX and Responsive Design Importance of accessibility in web design Accessibility principles (WCAG) Accessible design patterns and techniques Hands-on Activity: Evaluating and Improving Accessibility Assessing the accessibility of the responsive layout Implementing accessibility improvements Testing and discussing the results Design Collaboration and Handoff Collaborating with designers, developers, and stakeholders Effective communication and documentation Design handoff tools and techniques Hands-on Activity: Simulating Design Handoff Participants will work in pairs to simulate a design handoff Reviewing, discussing, and providing feedback on each other's responsive layouts Sharing experiences and lessons learned

Duration 5 Days 30 CPD hours This course is intended for This course is intended for students new to computer programming or experienced programmers who are new to client-side web development. Overview After completing this course, you will be able to: Describe the technologies involved in web development. Create HTML pages with links and images. Explain the benefits of CSS. Style HTML pages with CSS. Explain the concepts of objects, methods, and properties. Work with JavaScript variables. Create their own custom functions in JavaScript. Write flow control logic in JavaScript. Write JavaScript code that listens for and handles events, such as mouse clicks and page loads. Create forms with HTML and validate them with JavaScript. Use regular expressions in JavaScript for advanced form validation. This course is intended for IT professionals interested in becoming client-side web developers. who need to get a jump start on all three technologies. The course includes more than 30 exercises, providing a rapid hands-on introduction to the three major client-side languages: HTML, CSS, and JavaScript. Students should be prepared to cover a lot of ground quickly.This material updates and replaces course Microsoft course 20480 which was previously published under the title Programming in HTML5 with JavaScript and CSS3. Module 1: A Quick Overview of Web Development HTML is Part of a Team Client-side Programming Server-side Programming Web Development Technologies Module 2: Introduction to HTML Exercise: A Simple HTML Document Getting Started with a Simple HTML Document HTML Elements, Attributes, and Comments The HTML Skeleton Viewing the Page Source Special Characters HTML Elements and Special Characters History of HTML The lang Attribute Module 3: Paragraphs, Headings, and Text Paragraphs Heading Levels Breaks and Horizontal Rules Exercise: Paragraphs, Headings, and Text The div Tag Creating an HTML Page Quoted Text Preformatted Text Inline Semantic Elements Exercise: Adding Inline Elements Module 4: HTML Links Links Introduction Text Links Absolute vs. Relative Paths Targeting New Tabs Email Links Exercise: Adding Links Lorem Ipsum The title Attribute Linking to a Specific Location on the Page Targeting a Specific Location on the Page Module 5: HTML Images Inserting Images Image Links Adding Images to the Document Exercise: Adding Images to the Page Providing Alternative Images Module 6: HTML Lists Unordered Lists Ordered Lists Definition Lists Exercise: Creating Lists Module 7: Crash Course in CSS Benefits of Cascading Style Sheets CSS Rules Selectors Combinators Precedence of Selectors How Browsers Style Pages CSS Resets CSS Normalizers External Stylesheets, Embedded Stylesheets, and Inline Styles Exercise: Creating an External Stylesheet Exercise: Creating an Embedded Stylesheet Exercise: Adding Inline Styles div and span Exercise: Styling div and span Media Types Units of Measurement Inheritance Module 8: CSS Fonts font-family @font-face font-size font-style font-variant font-weight line-height font shorthand Exercise: Styling Fonts Module 9: Color and Opacity About Color and Opacity Color and Opacity Values Color Opacity Exercise: Adding Color and Opacity to Text Module 10: CSS Text letter-spacing text-align text-decoration text-indent text-shadow text-transform white-space word-break word-spacing Exercise: Text Properties Module 11: JavaScript Basics JavaScript vs. EcmaScript The HTML DOM JavaScript Syntax Accessing Elements Where Is JavaScript Code Written? JavaScript Objects, Methods, and Properties Exercise: Alerts, Writing, and Changing Background Color Module 12: Variables, Arrays, and Operators JavaScript Variables A Loosely Typed Language Google Chrome DevTools Storing User-Entered Data Exercise: Using Variables Constants Arrays Exercise: Working with Arrays Associative Arrays Playing with Array Methods JavaScript Operators The Modulus Operator Playing with Operators The Default Operator Exercise: Working with Operators Module 13: JavaScript Functions Global Objects and Functions Exercise: Working with Global Functions User-defined Functions Exercise: Writing a JavaScript Function Returning Values from Functions Module 14: Built-In JavaScript Objects Strings Math Date Helper Functions Exercise: Returning the Day of the Week as a String Module 15: Conditionals and Loops Conditionals Short-circuiting Switch / Case Ternary Operator Truthy and Falsy Exercise: Conditional Processing Loops while and do?while Loops for Loops break and continue Exercise: Working with Loops Array: forEach() Module 16: Event Handlers and Listeners On-event Handlers Exercise: Using On-event Handlers The addEventListener() Method Anonymous Functions Capturing Key Events Exercise: Adding Event Listeners Benefits of Event Listeners Timers Typing Test Module 17: The HTML Document Object Model CSS Selectors The innerHTML Property Nodes, NodeLists, and HTMLCollections Accessing Element Nodes Exercise: Accessing Elements Dot Notation and Square Bracket Notation Accessing Elements Hierarchically Exercise: Working with Hierarchical Elements Accessing Attributes Creating New Nodes Focusing on a Field Shopping List Application Exercise: Logging Exercise: Adding EventListeners Exercise: Adding Items to the List Exercise: Dynamically Adding Remove Buttons to the List Items Exercise: Removing List Items Exercise: Preventing Duplicates and Zero-length Product Names Manipulating Tables Module 18: HTML Forms How HTML Forms Work The form Element Form Elements Buttons Exercise: Creating a Registration Form Checkboxes Radio Buttons Exercise: Adding Checkboxes and Radio Buttons Fieldsets Select Menus Textareas Exercise: Adding a Select Menu and a Textarea HTML Forms and CSS Module 19: JavaScript Form Validation Server-side Form Validation HTML Form Validation Accessing Form Data Form Validation with JavaScript Exercise: Checking the Validity of the Email and URL Fields Checking Validity on Input and Submit Events Adding Error Messages Validating Textareas Validating Checkboxes Validating Radio Buttons Validating Select Menus Exercise: Validating the Ice Cream Order Form Giving the User a Chance Module 20: Regular Expressions Getting Started Regular Expression Syntax Backreferences Form Validation with Regular Expressions Cleaning Up Form Entries Exercise: Cleaning Up Form Entries A Slightly More Complex Example

Duration 4 Days 24 CPD hours This course is intended for The primary audience for this course are Technology Consultants, System Administrators, System Architects, Database Administrators, Help Desk/COE Support, and Program/Project Managers. Overview Presentation in detail of the architecture of SAP NetWeaver Application Server (SAP NetWeaver AS).Learn effective techniques for navigating.Receive an overview of the development process in an SAP system landscape In this course, students gain knowledge about the fundamentals of SAP NetWeaver Application Server. SAP Systems Explaining the Key Capabilities of SAP NetWeaver Explaining the Architecture of an SAP System, Application Server (AS) ABAP and Application Server (AS) Java Navigation Basics Navigating with SAP Graphical User Interface (GUI) for Windows in AS ABAP Systems Navigating with a Browser in AS Java Systems System Core Explaining AS ABAP and AS Java System Architecture Identifying the Processes of an AS ABAP System Processing User Requests in AS ABAP Using Additional Processes of an AS ABAP System Explaining the Processes of an AS Java System Software Development in SAP Systems Outlining the Data Structure of an AS ABAP System Managing Transports in the ABAP Environment Explaining ABAP Workbench Tools Developing and Transporting an ABAP Repository Object Developing Applications in AS Java Developing Applications in Eclipse for ABAP Communication and Integration Technologies Describing Communication with Remote Function Call-Based (RFC) Technology Describing the Basics of Web Services Describing OData in SAP Gateway Application Lifecycle Management (ALM) Explaining Application Lifecycle Management (ALM) Describing the Installation of an SAP System Describing the Maintenance of an SAP System SAP Portfolio Overview Identifying the Platform, Database, and User Experience in the SAP Technology Portfolio Outlining Additional Components of the SAP Technology Portfolio Identifying the Components of the SAP Applications Portfolio SAP User Interfaces Accessing AS ABAP Systems with SAP GUI Accessing SAP Systems Using Other User Interfaces Additional Information Sources Accessing the SAP Service Marketplace (SMP) Accessing the SAP Community Network (SCN)