2679 Customer Service courses

Receptionist with Agenda Organisation and Time Management Diploma Elevate your Receptionist skills with our comprehensive Receptionist with Agenda Organisation and Time Management Diploma. Master customer service, office administration, and time management as a professional Receptionist. Secure your spot to become an indispensable Receptionist today. Learning Outcomes: Identify the core roles and responsibilities of a Receptionist. Apply customer service techniques specific to a Receptionist role. Manage office administration tasks as a proficient Receptionist. Implement effective scheduling and time management as a Receptionist. Utilise productivity tools to enhance your Receptionist efficiency. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Key Modules from Receptionist with Agenda Organisation and Time Management Diploma: The Role and Responsibilities of a Receptionist: Understand the scope and duties that come with being a Receptionist. Customer Service Skills for a Receptionist: Develop exceptional customer service skills crucial for a Receptionist. Office Administration: Hone administrative skills and learn how to manage the front desk like a seasoned Receptionist. Scheduling and Time Management: Acquire the art of scheduling and time management to excel as a Receptionist. The Psychology of Time Management: Gain a psychological perspective on time management for a more effective Receptionist role. Productivity Techniques And Tools: Learn various productivity techniques and tools to elevate your performance as a Receptionist.

Diploma in Office Admin and Receptionist is a comprehensive course designed to equip learners with the essential skills and knowledge needed for a successful career as an office administrator or receptionist.

Often time's people hear about call centre jobs but are never sure if they will be able to do them. You should not be worried given though given that any call centre usually provides a manuscript in order to help you provide unparalleled service. And this course will do a similar thing to get you trained up for this kind of job. With this Call Centre Agents Training Course course, you will learn how to communicate verbally, understand your customer base, improve listening skills, identify tools to facilitate communication and so much more. So if you want to succeed in this field, get this course now. Learning Outcomes : The nuances of body language and verbal skills. Aspects of verbal communication such as tone, cadence, and pitch. Questioning and listening skills. Ways of delivering bad news and saying no. Effective ways to negotiate. The importance of creating and delivering meaningful messages. Tools to facilitate communication. The value of personalizing interactions and developing relationships. Vocal techniques that enhance speech and communication ability. Techniques for managing stress. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Call Centre Agents Training Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Call Centre Agents Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Curriculum Call Centre & Customer Service Training Course Course Overview (Call Centre Agents Training Course) 00:05:00 What's Missing in Telephone Communication? 00:15:00 Verbal Communication Techniques 00:15:00 Who are Your Customers? 00:15:00 To Serve and Delight 00:05:00 Did You Hear Me? 00:15:00 Asking the Right Questions 00:15:00 Saying No 00:05:00 Sales by Phone 00:10:00 Taking Messages 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Perfecting the Script 00:15:00 Handling Objections 00:30:00 Negotiation Techniques 00:15:00 It's More Than Just a Phase 00:15:00 Phone Tag and Getting the Call Back 00:15:00 This is My Mentor 00:05:00 Stress Busting 00:05:00 News from Within 00:15:00 Mock Exam Mock Exam- Call Centre Agents Training Course 00:20:00 Final Exam Final Exam- Call Centre Agents Training Course 00:20:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Embark on a transformative journey into the fundamental pillars of business mastery with our Business Management, Business Analysis & Business Performance Management Diploma Basics. In this comprehensive course, we unravel the secrets to thriving in the dynamic world of business, providing you with indispensable insights and skills to navigate the complexities of modern enterprises. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access From mastering the nuances of effective communication and customer service to honing organizational and time management skills, each module is meticulously designed to equip you with the essential tools for success. Dive into the art of managing risk and recovery, exploring the delicate balance of motivation and counselling in a business context. Learn to strategically plan for business development and succession, ensuring longevity and prosperity. The course culminates with a deep dive into the critical realm of cash and credit management, providing you with a holistic understanding of business finance. Elevate your business acumen, enhance your leadership potential, and unlock the door to a world where business mastery meets lasting success. Course Curriculum Module 01: Foundations of Business Management Module 02: Understanding the Business Environment Module 03: Enhancing Organizational Skills Module 04: Effective Communication in Business Module 05: Customer Service Excellence Module 06: Risk Management and Recovery Strategies Module 07: Optimizing Time Management Module 08: Motivation and Counselling in Business Module 09: Business Development and Succession Planning Module 10: Strategic Management of Cash and Credit Learning Outcomes: Develop organizational skills for effective business management and strategic planning. Master communication skills for clear and impactful professional interactions. Enhance customer service expertise for building and maintaining client relationships. Acquire risk management strategies and recovery techniques for business resilience. Apply time management principles to optimize productivity in a business environment. Understand the fundamentals of cash and credit management in business operations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring business managers seeking foundational knowledge in key management areas. Professionals aiming to enhance organizational, communication, and customer service skills. Individuals interested in risk management, recovery strategies, and time optimization. Entrepreneurs and business owners focused on business development and succession planning. Anyone looking to grasp the essentials of cash and credit management in business. Career path Business Manager Operations Coordinator Customer Service Supervisor Risk Analyst Business Development Specialist Financial Manager Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Unveil the secrets of the financial realm with our comprehensive course. Delve into the intricacies of banking as you master the art of efficient cash sorting, hone your mathematical prowess for precise calculations, and safeguard the integrity of currency with counterfeit detection skills. Navigate the ethical landscape of banking, understanding rights and obligations according to UK law. Key Features: CPD Certified Developed by Specialist Lifetime Access Elevate your customer service acumen and tackle fraud challenges with finesse. From diverse bank account types to the marvels of currency recyclers, immerse yourself in knowledge that empowers. Join us on a transformative journey where every module unlocks a new facet of expertise, propelling you towards a dynamic career in the heart of the financial sector. Course Curriculum Module 1: Introduction to a Bank Teller Module 2: Skills and Abilities of a Bank Teller Module 3: Types of Bank Accounts and Opening Them Module 4: Mathematics Calculation for Bank Tellers Module 5: Bookkeeping Guideline and Payment Methods Module 6: Cash Sorting in an Efficient Way Module 7: How to Identify Counterfeit Module 8: Function and Benefits of Currency Recyclers Module 9: Dealing with Frauds Module 10: Safety Precautions for ATM (Automated Teller Machine) Module 11: Customer Services a Bank Teller Can Offer Module 12: Rights and Obligations According to the UK Law Module 13: Ethical Issues for a Bank Telle Learning Outcomes: Master efficient cash sorting techniques for seamless day-to-day operations. Demonstrate expertise in mathematics for accurate bank transactions and calculations. Identify and combat fraudulent activities, safeguarding financial institutions effectively. Enhance customer service skills, ensuring a positive and professional banking experience. Navigate the ethical nuances of banking, aligning actions with legal obligations. Acquire in-depth knowledge of various bank accounts, from opening to management. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring bank professionals seeking comprehensive industry knowledge. Individuals eager to understand and combat fraud in financial settings. Those aiming to elevate their customer service skills in a banking context. Individuals pursuing a career in finance with a strong ethical foundation. Anyone desiring proficiency in cash handling and sorting techniques. Career path Bank Teller Customer Service Representative in Banking Fraud Prevention Specialist Financial Services Officer Banking Operations Manager Compliance Officer in Banking Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Your path to excellence in Office Administration begins here. Learn about Bookkeeping & Payroll Management, Microsoft Word, Admin Support, Business Writing, and Microsoft Excel.

Take on a journey through the dynamic realm of aviation infrastructure with our comprehensive course. Unveil the intricate tapestry that weaves together the core concepts of airport management, a tapestry that extends far beyond the runway. Imagine immersing yourself in a world where each module serves as a gateway to understanding the pulse of passenger terminal operations, ensuring seamless journeys for those who traverse the skies. Key Features: This Aviation Infrastructure Administration and Management Course Includes: CPD Certified Developed by Specialist Lifetime Access You'll be equipped with the expertise to master optimal timing and scheduling practices, orchestrating a harmonious symphony of arrivals and departures that dance to the beat of precision. As you delve deeper, unravel the secrets of efficient freight management, where the tiniest delay can have a domino effect across the aviation landscape. Tackle challenges head-on, from the buzz of aviation noise to the intricate dance with climate influences and weather management. Picture yourself at the forefront of sustainable practices, implementing strategies that echo through the corridors of airport operations. Elevate your understanding of security measures to new heights, ensuring the safety of the skies. Navigate the expansive horizons of aviation expansion, where each decision shapes the future of this ever-evolving industry. Join us on a transformative journey, where knowledge takes flight, and your expertise becomes the guiding force behind the seamless operations of the aviation world. Course Curriculum Aviation Infrastructure Administration and Management Module 01: Exploring Airport Management Concepts Module 02: Effective Customer Service Strategies Module 03: Oversight of Passenger Terminal Operations Module 04: Elements of Airport Infrastructure Module 05: Optimal Timing and Scheduling Practices Module 06: Efficient Freight Management Module 07: Addressing Aviation Noise Challenges Module 08: Climate Influence and Weather Management Module 09: Sustainable Practices in Airport Operations Module 10: Enhancing Security Measures Module 11: Navigating Aviation Expansion Learning Outcomes: Aviation Infrastructure Administration and Management Analyse key concepts in airport management for effective administration strategies. Apply customer service techniques to enhance the passenger experience at airports. Demonstrate oversight skills in managing passenger terminal operations efficiently. Identify and evaluate elements crucial to the functioning of airport infrastructure. Implement optimal timing and scheduling practices in aviation operations. Address aviation noise challenges and mitigate their impact on airport operations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aviation Infrastructure Administration and Management Airport managers seeking advanced insights into aviation infrastructure administration. Aviation professionals aiming to enhance customer service and operational efficiency skills. Individuals involved in passenger terminal operations and oversight roles. Freight management personnel interested in optimising air cargo logistics. Environmental enthusiasts keen on sustainable airport practices and climate management. Career path Aviation Infrastructure Administration and Management Airport Operations Manager Customer Service Manager in Aviation Passenger Terminal Operations Supervisor Airport Infrastructure Analyst Aviation Environmental Compliance Specialist Security Measures Coordinator in Aviation Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Take on a journey through the dynamic realm of aviation infrastructure with our comprehensive course. Unveil the intricate tapestry that weaves together the core concepts of airport management, a tapestry that extends far beyond the runway. Imagine immersing yourself in a world where each module serves as a gateway to understanding the pulse of passenger terminal operations, ensuring seamless journeys for those who traverse the skies. Key Features: This Aviation Infrastructure Administration and Management Course Includes: CPD Certified Developed by Specialist Lifetime Access You'll be equipped with the expertise to master optimal timing and scheduling practices, orchestrating a harmonious symphony of arrivals and departures that dance to the beat of precision. As you delve deeper, unravel the secrets of efficient freight management, where the tiniest delay can have a domino effect across the aviation landscape. Tackle challenges head-on, from the buzz of aviation noise to the intricate dance with climate influences and weather management. Picture yourself at the forefront of sustainable practices, implementing strategies that echo through the corridors of airport operations. Elevate your understanding of security measures to new heights, ensuring the safety of the skies. Navigate the expansive horizons of aviation expansion, where each decision shapes the future of this ever-evolving industry. Join us on a transformative journey, where knowledge takes flight, and your expertise becomes the guiding force behind the seamless operations of the aviation world. Course Curriculum Aviation Infrastructure Administration and Management Module 01: Exploring Airport Management Concepts Module 02: Effective Customer Service Strategies Module 03: Oversight of Passenger Terminal Operations Module 04: Elements of Airport Infrastructure Module 05: Optimal Timing and Scheduling Practices Module 06: Efficient Freight Management Module 07: Addressing Aviation Noise Challenges Module 08: Climate Influence and Weather Management Module 09: Sustainable Practices in Airport Operations Module 10: Enhancing Security Measures Module 11: Navigating Aviation Expansion Learning Outcomes: Aviation Infrastructure Administration and Management Analyse key concepts in airport management for effective administration strategies. Apply customer service techniques to enhance the passenger experience at airports. Demonstrate oversight skills in managing passenger terminal operations efficiently. Identify and evaluate elements crucial to the functioning of airport infrastructure. Implement optimal timing and scheduling practices in aviation operations. Address aviation noise challenges and mitigate their impact on airport operations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aviation Infrastructure Administration and Management Airport managers seeking advanced insights into aviation infrastructure administration. Aviation professionals aiming to enhance customer service and operational efficiency skills. Individuals involved in passenger terminal operations and oversight roles. Freight management personnel interested in optimising air cargo logistics. Environmental enthusiasts keen on sustainable airport practices and climate management. Career path Aviation Infrastructure Administration and Management Airport Operations Manager Customer Service Manager in Aviation Passenger Terminal Operations Supervisor Airport Infrastructure Analyst Aviation Environmental Compliance Specialist Security Measures Coordinator in Aviation Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

***Don't Spend More; Spend Smart*** Life Just Got Better This Summer! Save Up To £5,206 and get Hard Copy + PDF Certificates + Transcript + Student ID Card + e-Learning App as a Gift - Enrol Now Tired of browsing and searching for the course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this 14-in-1 extensive bundle that has everything you need to succeed in Makeup, Cosmetics and Skincare and other relevant fields! After surveying thousands of learners just like you and considering their valuable feedback, this all-in-one Makeup, Cosmetics and Skincare bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Makeup, Cosmetics and Skincarecourse that will enhance your skills and prepare you for the competitive job market. Also, our Makeup, Cosmetics Skincare experts are available for answering your queries and help you along your learning journey. Advanced audio-visual learning modules of these courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Makeup, Cosmetics Skincare, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Makeup, Cosmetics and Skincare Bundle Consists of the following Premium courses: Course 01: Bridal and Occasional Makeup Artist Masterclass Course 02: Complete Makeup Training for Lips Course 03: Aging and Longevity Secrets Course 04: Beauty Skincare Course 05: Nail Technician (Nail Art, Manicure & Pedicure) Course 06: Professional Eyelash Extension Course Course 07: Hairdressing Level 3 Course 08: Eyelash Lifting and Tinting Diploma Course 09: Personal Hygiene Course 10: Healthy Fitness Course 11: Strategic Planning and Analysis for Marketing Course 12: Social Media Strategy for Business Course 13: Customer Service Management Course 14: Product Photography Benefits you'll get choosing Apex Learning for this Makeup, Cosmetics Skincare: Pay once and get lifetime access to 14 CPD courses Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID for the title course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills How will I get my Certificate? After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) Curriculum of Makeup, Cosmetics and Skincare Bundle Course 01: Bridal and Occasional Makeup Artist Masterclass Module 01: The Base Module 02: Eye Makeup Module 03: Lips, Cheeks and Brows Module 04: Special Considerations for Weddings and Events Module 05: Bridal & Special Occasion Makeup as a Business Course 02: Complete Makeup Training for Lips Introduction The treatment of lip shading (method 1) Retouch in approx 1 month (and method 2) Course 03: Aging and Longevity Secrets Introduction To Reverse Aging & Benefit Lifestyle - Diet - Routines Secrets To Younger Looking Skin Powerful Anti-Aging Supplements Course 04: Beauty Skincare Module 01: Skin Anatomy Module 02: Skin Nutrients Module 03: Skin Care for Different Skin Types Module 04: Skin Care for Different Ethnicities Module 05: Reducing Ageing Effects Module 06: Hair Removal Examined Module 07: Diagnosis of Skin Disease Module 08: Eczema Module 09: Keratinising and Papulosquamous Disorders Module 10: Skin Infections Module 11: Remedies for Acne Prone Skin Module 12: Seasonal Skin Care Module 13: Effect of the Sun and Its' Remedies Course 05: Nail Technician (Nail Art, Manicure & Pedicure) Module 1: Nail Technician 101 Module 2: General Anatomy Module 3: Skin Structure, Growth, And Nutrition Module 4: Anatomy Of Nail Module 5: Equipment For The Technician Module 6: Tools And Techniques Module 7: Basics Of Chemistry And Chemicals Module 8: Nail Product Chemistry Module 9: Manicure Module 10: Pedicure Module 11: Nail Diseases And Skin Problems Module 12: Artificial Nails Module 13: Nail Art Module 14: Safety Practices Module 15: Career Prospect And Business Preparations Module 16: UK Legislations And Pandemic Implications Course 06: Professional Eyelash Extension Course Introduction Theory Practice Eyelash extension removal methods Course 07: Hairdressing Level 3 Introduction to Barbering Hair Cutting Hair Braiding Hair Styling Course 08: Eyelash Lifting and Tinting Diploma Module 1: Eye Lash Lift & Eyelash Tinting Module 2: Consultation Skills Module 3: How to Maintain a Safe, Secure and Hygienic salon Module 4: Eye and Eyelashes Anatomy Module 5: Contra Indications and Contra Actions Module 6: Product Information And Usage Guidelines Module 7: Lash Lifting Technique Course 09: Personal Hygiene Module 01: Introduction to Personal Hygiene and a Brief History Module 02: Looking Clean, Smelling Clean Module 03: Improving and Maintaining Oral Health Module 04: Care of the Eyes Module 05: Ear Care Secrets Module 06: Foot & Nail Care in Personal Hygiene Module 07: Hair Care Hygienic Ways Module 08: Hygienic Approach to Skin Care Module 09: Maintain Good Toilet Hygiene Module 10: Potential Hygiene Guidelines Module 11: Personal Hygiene During Coronavirus Pandemic Course 10: Healthy Fitness Section 01: 7 Day Work Program Section 02: Bodybuilding Tips Section 03: HIT Section 04: Hypertrophy Section 05: Joint Health 101 Section 06: Workout Course 11: Strategic Planning and Analysis for Marketing Module 1: An Introduction to Strategic Planning Module 2: Development of a Strategic Plan Module 3: Strategic Planning for Marketing Module 4: Strategic and Marketing Analysis Module 5: Internal Analysis Module 6: External Analysis Module 7: Market Segmentation, Targeting and Positioning Module 8: Approaches to Customer Analysis Module 9: Approaches to Competitor Analysis Course 12: Social Media Strategy for Business Section 1: Introduction Section 2: Importance of Social Media Marketing for Business Section 3: Creating a Social Media Strategy Course 13: Customer Service Management Module One: Who We Are and What We Do Module Two: Establishing Your Attitude Module Three: Identifying and Addressing Customer Needs Module Four: Generating Return Business Module Five: In-Person Customer Service Module Six: Giving Customer Service over the Phone Module Seven: Providing Electronic Customer Service Module Eight: Recovering Difficult Customers Module Nine: Understanding When to Escalate Course 14: Product Photography Section 01: Photography 101 -Your Simple Outline! Section 02: Learning to shoot in Manual Mode Section 03: The 'Pre-Production' Phase Section 04: The Background Section 05: Lighting & Love Section 06: The Actual Photoshoot! Section 07: Post-Production Phase Section 08: The Final Word CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Makeup, Cosmetics Skincare bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our Cosmetics is fully compatible with PC's, Mac's, laptops, tablets and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so that you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course; it can be studied in your own time at your own pace. Career path Having this various expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included P.S. The delivery charge inside the UK is £3.99, and the international students have to pay £9.99.

Level 4 & 5 Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 5 CPD Courses | Lifetime Access